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Dondrell Swanson - State Farm Insurance Agent
2401 E Baseline Rd #100, Gilbert, AZ 85234, United States
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Ca
Review №1

We had our insurance with another company and had been unhappy with them for several reasons. When we purchased a new camp trailer recently and called to get a quote from our previous company, the quote was sky high. That is when my husband reached out to Dondrell Swanson’s State Farm Agency. He spoke with Erika Hall who was wonderful!! She was so friendly and professional, she answered all of our many questions, got things done very quickly for us, and best of all we are only paying a few dollars more each month for our new policy with State Farm, including the camp trailer, than we were paying before with the other company!We are so happy that we made the switch to State Farm and would highly recommend this agency! It has been a pleasure doing business with them and I am confident that it will continue to be a good experience in the future! Thank you Erika for all of the great service you have provided thus far! We appreciate you!

Re
Review №2

I recently moved to Arizona from Kansas. When I attempted to notify my Kansas State Farm agent of my change I was disappointed in his lack of assistance with me during my transition. So I made an attempt to chat in the app to get the assistance I was looking for. I was directed to call an 800 number to get the assistance I was seeking. I was even more disappointed being told there was a 58 minute wait to actually speak to someone to assist me. No way would I wait that long to do my planned business with State Farm. By this time I was ready to just go shopping with various insurance companies looking for the best deal for me. I then decided to Google State Farm in my area and was blessed to find Dondrell Swanson as my new agent. Mr Swanson carefully explained and went into detail about the coverage I required for my auto and rental policies. It was such a relief to actually speak to someone knowledgeable and easily provide the services I was interested in. I highly recommend State Farm for all your insurance needs and having Dondrell Swanson as your agent.

Ma
Review №3

Worked with Valery Carls on a quote for life insurance for my husband. She gave me the beginning information and answered all of our questions. She was very helpful and friendly. It was an easy process and when we finalized the policy with Dondrell, it could not be smoother. We appreciated the professionalism and the ease of the whole process. I would recommend this office to anyone. They are friendly and very organized. You won’t be disappointed. Thank you Valery and Dondrell.

MJ
Review №4

I called this morning 8/5/21 and spoke with Erika Hall.. she handled my questions in less than 5 min!! She was incredibly helpful and quickly solved my problem. She is very upbeat and professional. Very very good service!

An
Review №5

Erika and the whole team at this insurance company has been more helpful than I can describe. Anytime I have any question somebody is always there to assist in a prompt and professional manner.I highly recommend!

Ar
Review №6

I didnt select Dondrells office. My agent for years closed his office and I was transferred to him. I went in skeptical since it wasnt my choice, but Dondrell totally won me over. He is friendly, open, and answers all of my questions. Sharp guy, too.I just sold a car and had a bunch of questions. Dondrell coached me through all the little details even though it had nothing to do with my insurance. Extra mile!

Ma
Review №7

Valerie Carls who is the person who helped me with my insurance needs. She was extremely courteous, highly professional and went beyond her call of duty to help me. She was also extremely patient and helped me to understand all aspects of my coverage. She is a real asset to State Farm.

Mi
Review №8

Ive been with Dondrell Swanson office for several years now. Erika Hall has been especially supportive. She knowledgeable, always responds in a timely manner and always has the answers to my to my requests.

Le
Review №9

During a recent claim I was having difficulty getting a response from my adjuster. I contacted my agent and Erika Hall jumped right in and made the necessary contacts to keep things going. This is the type of help that seems to be missing way to often today. Great Job!!!

Do
Review №10

Very happy with the team I have to help me. Shoutout to Valery For being so helpful with everything !

Ro
Review №11

Worked with Erika on an auto and home quote which were eventually turned into policies. Throughout the entire process Erika displayed a level of professionalism that was greatly appreciated. Her attention to detail and customer service was outstanding and is what you want from your State Farm Agent!! I would recommend Dondrell and his Team without hesitation!!!

Ja
Review №12

Thank you Erika for your diligence in finding all the discounts on my auto insurance and for your patience with my questions.

Sc
Review №13

Dondrell has been awesome. My wife had been working with him for a while, and we bundled our auto policies. I couldnt be happier. They listened to our needs, budget, and concerns, to find the best coverage for us. 5/5

Ch
Review №14

Great agency and staff. Always quick to respond and get me everything I need, and always so friendly!

An
Review №15

A couple of months ago I got a life insurance plan with Dondrell Swanson‘s office. Goldie who is one of their account representatives has been so helpful in educating me and pointing me in the right direction for which plan I should choose. Whenever I call/email she responds immediately. She has a great personality on top of the incredible services she offers at Dondrell Swanson’s office. Erica is the other representative in there that does a great job as well. She is open to any questions that I have and educates me really well on different types of policies including auto, life, and property. She is very knowledgeable. They are both very knowledgeable and incredibly professional. Go with Dondrell Swanson’s office!

Ja
Review №16

I found Dondrell Swanson and his team when I lived near their office, and they truly make you feel like part of the family. Even when we moved to a different town, we still kept our insurance through them because I know they will take care of our family. Dondrell, Erika and the entire team are super helpful and really care that you are getting the best coverage for your needs. Highly recommend!

Ha
Review №17

I recently moved my policies to the Swanson Agency and so far all Ive received is customer service at the highest level! Erika Hall and her team do an amazing job at keeping me informed of policy changes, billing and any other questions or concerns I may have. Erika just recently cleared up some billing confusion for me and through working with Dondrell and his staff, my insurance bill has been cut by 50% with additional coverages. You guys are awesome! Many thanks to Dondrell, Erkia and the State Farm staff..........

Ke
Review №18

Always so friendly and professional I love this StateFarm group! Valery has helped answer any questions I’ve had with all of my policies 👍🏻

Fr
Review №19

These guys are awesome! Best rates and even better customer support. I can always call and get helpful assistance from a smart individual for a plan that fits my needs. I will be with them for life!

Vi
Review №20

Super easy to work with Erika Hall and everyone at Dondrell Swansons office for State Farm. Even after theyve had my business for years, they still treat me like a brand new client!

Ta
Review №21

Goldine Pompey was very informative. EXCELLENT customer service! Goldine was very helpful. I had about one thousand questions...literally! She answered all of them and assisted me with the best coverage for myself and my family. Thank you so much for your help Goldine.

An
Review №22

This guys is a Blessing. So helpful with everything. His staff is so friendly an sweet. So glad to have him an his staff. Best state farm agent in ARIZONA!!!!!

Eu
Review №23

Over the years Mr Swanson has always shown respect and a caring attitude towards us as Clients. One year while on vacation we were traveling through Phoenix, AZ pulling a trailer. The trailer had brake problems and we had to pull off of the freeway. Not knowing anyone in the immediate area I called his office to let him know of our situation and within 20 minutes guess who showed up. That is what I call “A Good Neighbor, State Farm Was There”...

De
Review №24

Great service, great office environment, professional and efficient. Thank you for a smooth and easy insurance transition!

An
Review №25

Erika has been immensely helpful in both refinancing my car and facilitating buying my first house. She is very prompt and up front. I am someone who prides myself in being prompt with fulfilling responsibilities and being on time if not early. Erika reflects this. I plan on continuing to work with her as I grow my family and household. She will look out for you both as a professional and also as a friend would.

pr
Review №26

I have always found Dondrell Swanson and his agency staff to be very knowledgeable and responsive to all of my requests for service and information on the five separate policies I have had with them for years. Valery Carls, most recently has worked with me to make several timely adjustments in my home, auto and personal umbrella policies which saved me a substantial amount of premium dollars and allowed me to increase coverage amounts at the same time. Her follow-up on insuring all of my changes were accurately and promptly completed was also very professional and reassuring. Thank you Dondrell and Valery! Dave Lanford, Gilbert, Az.

Al
Review №27

If anyone is looking for a new insurance agent I HIGHLY recommend Dondrell and his team. I have been with them roughly 12 years and they are AMAZING. Goldie at the front desk is alway so helpful and so attentive. When I had my accident Goldie stayed on the phone with me for an hour explaining every possible outcome and reassuring me everything is going to be okay. I am so grateful to have such an amazing insurance agent and team.

Mi
Review №28

Erika Hall is an amazing asset to the office. She provides consistently excellent customer service, she is prompt, professional, and courteous. In addition, she is empathetic, an attentive listener, patient, and very knowledgeable. I trust her to meet the needs of my family.

Ju
Review №29

Erika Hall was very knowledgeable and kind. She got me the answers I was needing. I highly recommend Erika Hall for anyone looking for insurance for auto, home, life, etc

Ca
Review №30

My direct agent Goldie was absolutely amazing. She took very good care of the needs for my husband and I. She is very communicative, polite and funny; while also taking her job very seriously. She was able to get us a policy within our budget showing us we could have protection without breaking our pockets. Thank you Gold.

Mo
Review №31

Goldine was amazing! From start to finish she answered all of my questions and helped me save money, which in my case, is extremely important! Thank you for your professionalism and excellent customer service!

Mi
Review №32

Mr Swanson was great and saved me over $1400 per year on my Home and Auto insurance! I’ve referred him to a lot of my friends

Ad
Review №33

Dondrell is a great agent. Really enjoy working with him and his team.

Ma
Review №34

Dondrell and his team do an amazing job handling all of my insurance needs! Ive been a customer for many years and during that time they have assisted me in assuring that I have proper coverage for both my home and vehicle. In addition, Dondrell has been an excellent resource, educating me on various life insurance options and helping me to select the best policies for my family.

Pa
Review №35

Dondrell and Valery are extremely helpful!

Ow
Review №36

Dondrell and his staff are great! Ive been a customer for many years. They offer a personalized menu of financial and insurance options that provide a path towards achieving your personal economic goals. They are friendly, courteous, and always professional. I absolutely recommend their services for your family or business!

Qu
Review №37

Goldie helped me to improve my insurance without costing me more out of pocket. She gave me insight on the difference in the types of insurance policies and what they meant. i just had insurance because they say you need it but thanks to Goldie, I now know exactly what I am spending my money on.

Lo
Review №38

Very happy with my decision to join the State Farm family.. Goldine is the absolute best.. She’s both helpful & professional & made protecting my family easy & painless.. Looking forward to recommending many of my family & friends, because of her..

Ja
Review №39

Erika Hall was the agent that set up my insurance and she was great to work with. You should ask for her. She got me all the discount I was entitled too. I got better insurance than I had for just a few dollars more.

Ni
Review №40

I worked with Goldie on getting life insurance for my son and she was very knowledgeable. It was a pleasure working with her & I look forward to recommending more people to her.

Ca
Review №41

Dondrell helped me with life insurance policies and was 100% professional through the entire process. He is knowledgeable, attentive and reliable. I’d highly recommend him to anyone looking for any sort of insurance (life, home, auto, etc.) or investment services.

Ca
Review №42

Been working with Dondrell and his team for a few years. He communicates well and is always willing to assist any way he can. He has always been quick to make changes to my policies when I ask or answer any questions I have. His team is friendly and always treats you like you are the one and only customer. Thanks for the personalized experience.

Mo
Review №43

OMG this by far was the easiest xfer of insurance I have ever had.Erika Hall was wonderful to work with, not only is she saving me money she also doubled my coverage and made sure that my other insurance was cancelled. If you are looking for someone to have your back give Erika Hall a call, She Rocks :-)

De
Review №44

Goldie is the best. She is so personable and made my switch from Geico to State Farm seamless. 10/10 would recommend.

Ty
Review №45

In addition to providing the most personable service I’ve ever his knowledge of insurance and financial instruments was well beyond what I’ve scene from other agencies!

Br
Review №46

Dondrell has been handling my Insurance needs for over 12 years , thier service is second to none Goldine has always helped me with everything and her caring approch and efforts are the best

Be
Review №47

Dondrell is very good at explaining how financial and insurance products work without being pushy. I always leave feeling smarter.

Pa
Review №48

My car was hit & run. I was devastated. I called my State Farm agent office for immediate assistance. Goldie was excellent she guided me through the process. She even followed up to make sure I received my payment because my car was totaled.

le
Review №49

Excellent customer service and knowledgeable staff. Goldie was a big help with getting my State Farm checking account started! Thanks!

Ad
Review №50

I cannot begin to explain to you how much Don and his whole team has meant to me and my entire family! Not only has Don gone above and beyond the call of duty for myself, my wife and my little one, but he has delivered that same professionalism, experience and care to my parents, my brother and my extended family. If you have any needs, be it, auto insurance, life insurance, 401k and planning for your families future; give Don Swanson a call.Thanks for always putting our needs first!

Th
Review №51

Agent has met exceeded all of my expectations and saved me money on all of the policies I transferred over from my previous insurer.

Ma
Review №52

The Swanson Agency provides service that goes beyond business to customer. They actually care about the well being of their clients beyond insurance and financial services.

Ro
Review №53

I am with you guys because of the customer service Goldie provides, she is people’s personal especially for me she got my younger sister’s name too.Thank you

Information
30 Photos
53 Comments
4.8 Rating
  • Address:2401 E Baseline Rd #100, Gilbert, AZ 85234, United States
  • Site:http://www.swansonagency.com/?cmpid=pmk6_blm_0001
  • Phone:+1 480-926-4384
Categories
  • Auto insurance agency
  • Insurance agency
  • Home insurance agency
  • Life insurance agency
  • Renter's insurance agency
Working hours
  • Monday:8:30am–5pm
  • Tuesday:8:30am–5pm
  • Wednesday:8:30am–5pm
  • Thursday:8:30am–5pm
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8:30am–5pm
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