The company broke contract with us, even with us having an agreement and a rep before Covid hit. They did not care and supposedly changed regulations on us, after we had collected the shipping from our kickstarter backers.I DO NOT RECOMMEND this company for kickstarter or any company honestly. We were even willing to pay the difference of shipping from when we first signed up with them. Its a shame, but I recommend going directly to UPS or Passport shipping for shipping.

This place is HUUUGE! I think its good to have such a large facility in the market and they seem to treat their employees well -which in my book, speaks volumes. Im not a direct client, but have picked up several orders from vendors at this facility. Their people are on point, friendly and very accurate. No problems at all! Its a different biz model than some fulfillment warehouses, probably more like Amazon than most. So, youll definitely need to have your items inventoried with SKUs properly. Was amazed that theyre even open on Saturdays -wow!

I had fun when a friend of mine invited me to play table tennis. Although I dont know much about the company, I found their facilities top notch and employee perks on par. Good luck to them

We appreciate the seamless technology Shipmonk has to offer and their kind and helpful customer service. We enjoy working together with them and have had a pleasant experience! They have helped us launch our business and get it off the ground. Thank you, Shipmonk!

Shipping out of our garage was tough. Super excited to outsource and let ShipMonk handle our growth.

Go for ship wizard instead. The owner actually cares about the client.

Excellent customer service! Very happy with their services :)

The worst mistake I made was using this company to fulfill my orders. I wish I shipped them myself, they send my customers products I don’t sell. Print shipping labels but don’t drop off packages. The ratings speaks for itself 3.8 a bit much too. I literally lost weight to the amount of stress I went through with this company. Small business owners stay far far far away and by reading these reviews even the workers hate working there, sad!

Hot hot hot....but nice persons.....

The worst company ever!!!! Dont ever think to put your stock there and try to work with them. They have staff with answering machine instead of a mouth. The staff have no idea what is an e-commerce and the communication that we need. Jan, the CEO, is never available to talk with his customers and only like to be on the front page of Magazine! Try smaller and less modern 3PLs that at least understands ecommerce

Great work place Great co-worker And staffing Advancement Opportunities A place you can grow and be notice For achievement simply by just working hard just do your best ln asset Good over time If wanted

Stay away at all cost!If you dont want to go out of business, dont work with them. Very simple. They are running a pretty good scam there. They happily charge you $32 for a 2 lb. USPS priority shipment to zone 6 (No oversize etc just a simple USPS shipment normally would cost around $9) They will constantly overcharge you for pretty much everything. Once you complaint about it, they will say sorry, we are looking into it and thats it. You will never heard from them again or get an answer when you follow up.Their on-time shipping rate is close to zero. Dont expect them to ship anything in a day as they claim. Takes anywhere 2-3 days. Even when they mark it as ship, it usually wont leave their warehouse until next day.They outsource their customer support so good luck getting a straight answer for even something very basic.Its unbelievable how are they still in business,

Nightmarish experience. lost 600 units of my inventory and refuse to compensate the full amount. nice and friendly software interface but they cant do any customization for your growing business. small business owners should stay away.

I love ShipMonk.I got to tour the facility; what an amazing place!Conveniently located right in the heart of Broward county.So cool to be able to walk through the warehouse, see all the inventory and how it is managed with ROBOTS!Highly recommend ShipMonk for your 3PL needs.

This is one the best places to work at, the environment is very friendly and very energetic. There is a lot of opportunities to learn new things and experience new skills. I highly recommend you visit this place whether you are a customer or a person looking for work.

Shipmonk rarely makes a mistake: always customers fault. Their processes are blurry and always arranged to their best interest.The most important for Shipmonk, is Shipmonk...Good luck trying to get your moneys worth...

This place is awesome. Robots, amazing office layout, thoughtful and attentive staff. Shipping is incredibly cared for and they really love what they do. If you want an awesome place to work and/or do business with, I highly recommend.

I’ve been working at ShipMonk for 2 years now and I must say it is one of the best jobs I’ve had. Everyone gets along, the supervisors are nice and easy going and there’s always room to grow in this company, I just love it.

These guys are truly a godsend! During these trying times, they have delivered incredible, straightforward, and transparent service. I will recommend them time and time again. Truly the best!!

We have had and are having a terrible experience with Shipmonk! They are late on every order, 7 days and over late! The customer service tells you that they will help and the job still doesnt get done. They will charge you no problem for storage and fees, but when it comes to getting the job done, shipping your orders doesnt seem to be included. Shipmonk is single handedly damaging our reputation and accounts reliability. It is frustrating enough I want to go somewhere else. Is there 1 person working there or what?

ShipMonk has been a great partner for my business. All of my fulfillment needs are handled professionally and efficiently so I dont have to worry about that end of my business knowing its in great hands. Their support team is outstanding as well. Theyve been super responsive whenever I have a timely issue or concern.

Great Platform with seamless integration. They have been helpful since the start and have very responsive customer service if I ever have a question. Highly recommend so far.

It’s a nice place to work, plus you have different departments that you can grow in, the night shift is nice. Both team lead and supervisor are cool

From the very beginning I have experienced nothing but the most professional, friendly, exceptional customer service! Abby was fantastic and made my decision so easy!! 10/10 would recommend Shipmonk for all of your business needs!

Amazing service and individuals. Abby was so helpful and made my decision clear and easy. I am super excited to see my business grow with this fulfillment!!

Super helpful and easy to work with!! Great pricing and service

It would take sometimes 2 days to ship out and get tracking numbers. Not as bad now.. But I still have to check your site to see if a order is going out and sometimes my orders can stay in processing stage for days and no one knows why... 1. No phone support... When I had a problem with orders I have to send a email and wait 24 hours. My customers have placed an order on my site and I cant just keep them waiting. No way to escalate problems.. 3. Sending out incomplete order, orders will be 1 of 2 and only one item is sent. I had to call the customer and apologies, then customer had to wait 3-4 days to get it the other item. Poor customer service is not a good way to stay in business... 4. Sending out wrong items..

It is a warehouse for work.. very cool concept behind the whole thing...

This company is awful.They ignore emails and drag everything on as long as possible. Been trying to get them to pack up my inventory for weeks. Stay away!

+User-friendly interface+Reasonable shipping prices with many options+Ability to do an extra custom project if necessary+Reliable performance- lack of reporting tools- bit pricy-- when you ship 10 boxes and only 1 arrives, they will confirm with a signature that 10 boxes were delivered. You will never be able to dispute the delivery with the carrier

I couldn’t be happier with the service I have received from the staff.

I’ve Been Employed With Shipmonk For Little Over A year, And Must Say Is One Of The Best Companies I’ve Worked For In A Long Time. It’s Really Great To Work Here, Lots Of Room For Growth And Great People To Work With!

Been working here for 3 years. The pay is great and you can learn alot if you are willing to learn in other the departments. Theres room to grow.

I love my job it’s just hot but over all pay is good n the managers are nice and cares

Have been working with ShipMonk for about 2 months so far and it has been an absolute pleasure. Great company, very responsive, and a game changer for my company.

Place is a joke you’ll waist your whole clock getting a door.

Wonderful company to learn and grow from! I completely recommend to any costumer or client!

They will not save you money, and in fact you will lose thousands! Money and time will be spent getting far away from them. Do your own research. Youll find years of similar horror stories. People dont spend their time making websites and blogs telling people to stay away from a company unless it is seriously messed up. Youve been warned.

I’ve been using SM for over a year now and I can honestly say that I am finally feeling comfortable and confident with their service. It started out pretty darn rocky and I was very close to pulling my clothing line and moving it to another warehouse but I hung in there because a few crew members went out of their way to make things right for me. My happiness engineer is now much more responsive then he originally was and they are shipping my orders out very promptly- either the same day or next day. I use the CA fulfillment warehouse and they are in a new, large space with room to grow which I am glad about... hopefully they can stay there for awhile without having to move!!

Easy to work with, very accurate picking, and support available on the floor of every location. Ive worked with other 3PLs and they all have issues. ShipMonk is the best to work with so far.

Excellent customer service and fulfillment services. It saves you time and stress related to handling inventory and shipping. I will recommend them 100%

The best 3PL in the business! Great staff and delivered an amazing customer experience!

This place is awesome! Great customer service, and they are very nice and easy people to work with. Make fulfillment a breeze honestly!

Great customer service, answered back very quickly with helpful responses, and rarely had issues with delayed shipments. Andre is a pleasure to work with and truly makes your time at ShipMonk a breeze!

5 star reviews they have must be from employees or paid reviews and these fake reviews is the reason i signed up - but clearly only the 1 stars are real customers.this company is a complete fraud. they claimed they ship orders in 1 day. . then contract arrived where they make no promises. they even state they are not responsible for any of my inventory. all one sided. but they said they had problems with a lot of foreigners that is why their contract states what it says, and i should be assured they would not get as big as they got if they did not do right by customers..after i signed up I quickly found that no ebay or walmart order will never ship in 1 day. they try their best to fulfill amazon orders in 1 day as they are punished by amazon and not listed as a fulfillment center that can deliver. I am happy with their handling of my amazon orders 90% of the time.when it comes to ebay or walmart, 2 days, 3 days - or when ever they get to it. at a given time, there may be orders that are 2 days old that are shipped while 4 day old orders waiting in their que for same ecom channel. on the meantime i am punished by walmart and ebay. they keep on blaming covid19 while covid 19 has no effect on my amazon orders.they claimed I would get same discount as ebay and amazon, they claimed everything is fare. rest assure, their rates are significantly higher than amazon or ebay rates but lower then full retail rates.special orders where i need couple boxes is also handled without a procedure. if I ask for a box of 76 product, where they will grab it and give it to me, cost will be depended on their mode. in most cases they claim they counted 76 items but the box is not opened.I had many businesses and I have never met a more dishonest company to work with ever.

Not sure how they are still open, the 1 star reviews are all true, in fact you should see them as ZERO star reviews

Company may be great for some, but if they make a mistake and overcharge you get ready for a fight.Our account manager told us on a recorded call that issues would be resolved and we would be reimbursed, no communication at all.We have had to open a chargeback with our bank, emails being ignored.As a small business owner this could have been devastating and I am sure we are not the only ones that have had this experience.I would not recommend them at all.

ShipMonk is a very great company being as new as it is, it has great employees and great clients that love what they do.

This company gave me a nightmare.Terrible software,even log in doesnt work.Orders errors out yet suddenly popped up leading to products getting fulfilled incorrectly. We had over 100 orders fulfilled incorrectly by them in the first week of working with them.Have never had such a bad experience with a 3PL

Terrible - buggy system, expensive, no support for customer care at all. They simply dont care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think Ive ever written a bad review for a company. Someone please some up with an alternative company - or fire the CEO at this company and find someone capable of leadership.

Honestly the best e-commerce warehousing and fulfillment service out there. What makes them really stand out is their excellent customer service. Great delivery time and shipping rates, as well as a variety of options to choose from. Overall, highly satisfied with ShipMonk!

I used ShipMonk to help jumpstart a small business. Their team was super helpful in getting me up and running, and things were pretty seamless. They also gave me plenty of advice (for free) around marketing, operations, and ways to possibly expand into new markets. I found their pricing pretty reasonable, too. All in all Id recommend them.

I am giving ShipMonk a 5-Star review for various reasons! SIMPLICITY would be one word to describe the overall user experience and business experience with ShipMonk. They have made a phenomenal job at Simplifying the entire process from Shopify integration to receiving your products in their warehouses and shipping them globally. They have a truly dedicated and devoted Customer Service team to help you every step of the way. Their international shipping rates are attractive and that has been much appreciated by our customers. Working with ShipMonk has been a plain-sailing journey. ShipMonk has made it possible for me to run my business remotely from anywhere in the world which I am truly appreciative and grateful for.Cheers,Toulaish, CEO, Sleep-Bliss

Shipmonk is an incredible experience! Very now....a bright, vibrant, young fulfillment center, not some dingy old Warehouse. Very simple to integrate with online.Very helpful with every step of the business from beginning to end.

We were in a difficult situation with a shipment last year and were researching a multitude of warehouse fulfillment choices in the US. We found the folks at ShipMonk to be so honest, straightforward and willing to assist on a personal level that it was so easy for us to make the decision in choosing them. And this customer service they provided before signing up with them has continued in-full during our great cooperation together with a result, a multitude of many happy customers of ours. Thank you, ShipMonk, you are really a top-notch partner!

Great experience working with Shipmonk for our Amazon business. Very easy to use interface and integration setup to handle fulfillment automatically. Helpful support. Would definitely recommend to anyone looking for a 3PL solution.

Amazing customer service! Couldnt more highly recommend them.

This place is a front for a product called Chipolo, a bluetooth tracking device. I ordered one of these and asked for priority shipping only to be told after I paid for it, that there was a problem with their receiving department and my order had not been received. I have been trying to get a refund from the company now for nearly 12 days. No response to email. No one anwers the phone. Dont order anything that ships out out of this warehouse.

Terrible interface that prevented me from getting any pricing info after I chose the wrong option in a drop down. I tried to delete my account immediately. There was no way to do this.I contacted support through live chat. I had to ask them FOUR TIMES to delete my account. They said I wouldnt be contacted again. I was sent four emails asking for feedback.I was then contacted a day later by their business development manager wanting to know if Shipbob was the right company for my business. I asked him why I was being contacted, why he is still using my information after my account had been deleted, and asked for a link to their privacy policy and GDPR compliance. I havent received a response.This company is a joke. Do not deal with them.

They are getting better :)

Absolutely terrible. I feel like someone is stealing from my company.They make it nearly impossible to talk to someone who can resolve issues and force me to put individual tickets for the hundreds of over charges and deal one on one via email alone with low level service reps. Conssitently poor packaging, late delivery, no tracking. I hate to leave these reviews because this used to be agood company. This shows you how a little investment can send a company downhill very fast.

Ive talked to many 3PLs across the country and ShipMonk is one of the best ive seen! Their technology platform is top-notch; I especially love the fact that there is an embedded shipping calculator, so you can play with so many scenarios and get pricing. Highly recommend ShipMonk for all of your storage and fulfillment needs.

I was looking for someone local to process orders from my website. Ship Monk seemed like a good choice. The first time I called them there was a message machine. I left a message, no call back. The next time I called someone answered and said someone will get back to me.Nothing.Then a short time later, I happened to be in the area on other business, and decided to stop by their offices. Upon entering the lobby, I was greeted can I help you. I said I just wanted to ask a few questions.I was asked if I had an appointment. I said no. Even though there was a bank of about 6 people staring at computer screens, and several people occupying offices in plain sight, I was told that I needed to go home and fill out a ticket and wait for someone to call me back. As I walked out, I just could not help thinking to myself, why wouldnt you at least take my name? And what would it take to answer a few questions, and give me a representatives contact information? And what would it be like if my customers depended on them for customer service?When I have a problem with Amazon, Im on the phone right away, someone answers, and then emails me back to reaffirm the call.No filling out a ticket, or waiting for a call back. Ship Monk may bea new start up, but in a competitive world, customer service is king,and I did not see the same values that I have regarding my customersas they have.

This is fantastic place to send your inventory if youre prepared for it to be LOST or STOLEN.They sell their services very well. The website is nice and clean. Always very good marketing.Ask for an inventory of your product? Theyll charge you by the minute and take as long as they want. Theyll spend most of that time tracking down where your inventory could be. And if they cant find it... Hmmm, your supplier must have shorted you.Good Faith ReceivingBSMaybe theyll credit your account, at cost. Maybe not.So much riff raff running around their building they dont even know whos where half the time.Its a fulfillment center. Doesnt need to be pretty. Just get the job done right and stop losing my SH**!!!

Top notch service. I’ve been dealing with fulfillment services for many years now but I’ve yet to run into one such as ShipMonk. Customer service, pricing, and execution is excellent. Highly recommended!

The software is incredibly slow and full of bugs. Even creating my first inventory shipment was a massive pain with malfunctioning forms. After that it feels like most of pages on the online site are extremely slow to load which makes navigating it hard. Customer service was also a horrible experience. Chipmunk claims to have multiple US warehouses but only two were available (due to operational issues). No account executive or customer success employee ever reached out to me to ensure proper onboarding, therefore I was left hanging in the air with most questions. The only way to reach Chipmunk is via email (which takes 4 days to get a response) or via the in-built chat which only works during working hours and is not very helpful. Lastly, shipping rates the company gets from its partners like UPS and USPS (Fedex is not covered) are abysmal. While discounts of 30-50% are the norm with 3PLs Shipbob seems to get nothing. My all in fulfillment and shipping cost is about 2x of what I see with other 3PLS. All in all it seems like the company is rather still in its very early shoes and needs to catch up on a lot of product and operational issues. I believe in the ultimate goal they are trying to achieve, but will stay away from it for at least a few years.

Phenomenal company to do business with theyre very professional and never failed me yet #HappyClient

We have been a ShipMonk customer for about a year. ShipMonk is running a very professional operation with excellent customer support. We have our e-commerce shopping cart integrated with their inventory platform, any order placed on our platform goes directly to the ShipMonk inventory platform, we choose shipping method and the order goes. We no longer have to worry about warehousing, pick and pack or shipping, all taken care of by the friendly people at ShipMonk.Thortht global

Avoid at all cost. They are terrible and basically hold your product hostage. I have been attempting to leave, as they have become almost useless and they are making my company look bad. Your shipping facility is a representation of your company and I promise this isnt a company you want representing your company.

Best company I have ever worked. Such a family environment !

Shipmonk always gets me my products on time, my favorite fulfillment company.

Most of all what I like about ship monk is their customer service - they always there to help and assist and they to it with great attitude.

It was easy to setup, great customer service! We used Shipmonk Integration with Shopify has been seamless. I definitely recommend

Incredible experience working with Shipmonk. I have worked with a few 3PLs for my business and this has been the smoothest operation I have encountered. They receive product well, notify when in stock, the dashboard is very communicative and connects well with my store. Overall, I would recommend them to all of my fellow eComm businesses.

Shipmonk is the most reliable, responsive, sophisticated 3PL weve ever worked with.Their team is great, Jan is an amazing CEO that always makes things right.

We have been using Shipmonk this year for our 3PL needs and they are great! They are very attentive to our needs, and are on the job when I have questions or concerns...

Stay away from this scam Immediately!

Perfect place to work and grow. Management is great and the environment is laid-back but professional.

Easy delivery and friendly staff

Shipmonk has been exactly the partner that Sheets & Giggles needed as a growing DTC brand. Ive highly recommended them and will continued to do so.

Cool place

Went to ShipMonk from a recommendation of a good friend. I think the prices are quite reasonable and every person Ive talked to there has always been really nice and willing to help.

Efficient and simple solutions for product delivery and storage.If your someone looking to really expand internationally and domestically, ShipMonks the way to go!

I have been using Shipmonk to send higher value items. They are consistently late -- like really late on shipping out to my customers. It impacts my brand. I have to tell my customers about Shipmonk, show them the breakdown in Shipmonks process to save face. The price you are quoted to ship changes after its shipped. (you cant correctly bill your customers). One recent package worth $1600 didnt have the actual item in the box when it was received by the customer. I insured it. I have tried to get an answer. Tried to get paid back. Shipmonk Claims has dropped the ball 5 times. Claims processing has been a nightmare. I have over $3000 in unprocessed claims due to shipping issues. Customs handling is terrible. Shipmonk is asleep at the wheel. I cant wait to sell the remaining inventory and find a new vendor for fulfillment.

Excellent all around 3PL center for eCommerce, with an extremely easy to use and transparent web interface. Helped get my online brand get started without a hiccup.Customer service does leave a bit to be desired. Sometimes do not get back to me on matters I discuss with them over the phone and some issues take longer to resolve than Id like, with a lot of back-and-forth emails.Not enough to take off a full star from this rating, but just an honest opinion - amazing 3PL centre overall!

Totally inconsistent pricing, lots of errors (my customers have received batteries, hammocks, etc. instead of our own products) and disjointed customer service that doesnt really do anything. We will be switching to a new 3PL after this selling season

Amazing team, great service, 100% reliable and for sure recommendable.

Amazing service and product. Used 3 other shipping houses before finding this gem. Shipmonk has saved so many headaches and at a price cheaper than the other shipping companies I previously used.

ShipMonk is professional company who came to my aid during a Pandemic, while other company’s would not.

Good company very nice ppl

They have a user-friendly platform and the happiness engineers are very supportive.

Great service! They provide really fast and straightforward fullfilment. I love them.

They will lose your stock. They have terrible customer service. They are not that good at doing the basics of logistics. Dont use them.

Please just take it from a small business owner- if you have another option, just take it. Seriously.

Jan and his team at Shipmonk are awesome to work with. They make it very obvious that customer happiness is their #1 priority. Not to mention, they offer great rates, fast fulfillment, and an awesome backend. I cant imagine someone out there doing it better than Shipmonk. 😍

I am a small business owner and I needed a fulfillment company for my products , I didnt want to deal with that hassle . Shipmonk was a life saver in that sense . Their happiness engineers ( customer service agents ) are the best . They are quick to follow up . .. I would recommend them anytime 😊

Shipmonk has been an ideal fulfillment solution for the ecommerce side of our business. Easy to use, cheap rates, and fast response times have made for a painless way to send inventory to our customers.

We love Shipmonk! Great support and helps our business tremendously.

ShipMonk has helped my business expand and grow with great service and accurate fulfillment of my orders.

Excellent service. Go for them if you are looking for a reliable shipping partner.