I have used Custom Floors in the past many times and I am now in the process of using them again. I am always so happy with how helpful andfriendly they are from the front counter to the sales person (in my caseJanice). Also, they have a large selection and are very easy to work within taking home samples. My installation coordination and communication was perfect. Selling and installing home products like this is not an easy business and I feel they try really hard to avoid misunderstandings.

Great selection and we were treated very well by everyone we met there.

Great selection! I went for countertops and when most of the stone places had very limited availability of the things I liked, this place had a great selection!

What great work tile work!! It saddens me that they ruined my whole experience with their customer service!

I have worked with Custom Floors on many projects large and small. Scott Gray is extremely professional, knowledgeable and helpful. The installers have been very good as well. I would recommend Custom Floors for any project, commercial or residential.

Purchased all of my building materials from Custom Floors for my new bathroom renovation. Very happy with their selection. Also bought a stone countertop for my custom built vanity and it fit absolutely perfect. Bar none, Custom Floors has the best countertop shop around. So hassle free. Also their sales department was great to get back to me so quickly and was very helpful answering all questions I had. From someone in the construction industry, I will be using Custom Floors with all my personal and professional projects.

Drove all the way here to find out theyre closed for Memorial Day weekend. Wish they would have edited their hours or posted on FB instead of having people get to the front door just to find out theyre closed.

Custom Floors is Top Rated! Quality products.

Purchased flooring for entire our 1st floor through them. Had multiple issues with material and installation. Not sure how salespeople there seem competent as this does not come from upper management. Must be self taught. Upper management cares about the sale and that’s where it ends.

Got new Quartz countertops and they were a pleasure to work with and the crew that did the install was professional and did a great job.

I highly recommend Rodney! He always has a smile on his face, and is very polite with his customers. Amazing granite Installation. I am not sure how this company does on floors. But their installation team does a fantastic job on granite. Beautiful variety, and much to choose from. I dont believe this company deserves such low customer ratings! I love the way their granite looks at my home. They smooth the bottom of the granite, overall just great!

I have used Custom Floor 3 times over the last 10 years. They have always provided an excellent product and installation has always gone smoothly. Never had any problems. This last time we just finished installing all new carpet in the upstairs 100%. They had all 4 bedrooms broken down in 1 hour, all old carpet & pads pulled up in another hour, and then were on their way to prepping and installing new carpet. They did a great job!!

Lot of options for everything from flooring to countertops. Very knowledgeable and helpful staff

I had Evoke LVP installed on the main floor of my house. The sales people at Custom Floors were very nice and helpful and made the buying process great. The rest of it wasnt so great. Communication with the installation department was difficult at best. When the installers showed up for the job, they claimed to not be aware of any details of the installation (toilet removal, closets, direction of the flooring). The floor looks beautiful however the main walking area the length of the house is not stable and feels like cheap laminate when walking on it. After calling, a manager came, and the entire installation crew showed up also. They looked at it, talked about it (not in English), and agreed it wasnt right and didnt know what to do about it. After calling with no response, and emailing, the owner and someone else finally came to look at it. He said there was nothing wrong with the product, nothing wrong with the installation (their best installation crew installed it), and that I would need to live with it. He suggested if I didnt like it, I could put a rug over that area - seriously! Im not interested in doing business with a company whose owner isnt concerned about customer service or resolving issues.

This is my first time to rate a company online, but I felt it was necessary after my experience at Custom Floors. While the show room is very well done and they have a great selection, the customer service was lacking from the start. I went in to pull samples for luxury vinyl and stated the price point that I wanted to stay within. I was assured by Tracy that they had a large selection within that range. Tracy assisted me with pulling about 6 samples as well as 2 sample of tile. My husband and I fell in love with one sample and were excited to place an order immediately. It wasnt until Tracy sent the cost sheet with the cost per square foot that I realized that every sample of vinyl that was pulled was well above my budget, including our first choice. After many conversations with Custom Floors it was clear that we were out of luck. I did decide to move forward with the tile that I also loved only to find that Tracy misquoted the price on the tile as well. After showing proof of the original quote that I had in writing, Custom Floors refused to meet the originally quoted price. We did not end up purchasing any flooring with Custom Floors. There are many other companies that sell flooring, I would suggest looking elsewhere.

First rate performance on our Master Bath renovation. The end result has a WOW factor. After 25 years in our home, it was passed time to remodel our Master Bath. We met with several flooring companies to discuss our ideas and options. From the beginning, Custom Floors did the most thorough job of discussing our goals and understanding what the job would take. Our sales associate, Scott, did an outstanding job of guiding us through the process and giving us valuable design and installation ideas. The installation team, led by Todd, was outstanding. They went over and above in terms of quality and attention to detail. The job was finished 2 weeks ago and the results exceeded our high expectations.

We had a great experience with Custom Floors. Brad Malia was our sales rep and helped us pick the perfect carpet for our home. He worked with our budget and made sure we were getting the right product for our home and family. Our carpet was installed last week and it looks and feels great! There was a bad transition with the old carpet to the tile in the master bath and Im not sure how, but the installers completely fixed the issue! Overall were extremely happy with the service we received and would definitely use them again.

I usually never rate a company online but this business really doesnt deserve to pursue their flooring, especially after reading that other customers have similar complaints. Custom floors did our floors several years ago. We are now working on changing our floor again. Our computer room has always been cold since. Now when changing the carpet, it was pointed out by our current company that the vent was covered by the carpet placed by Custom Floors. The room has been freezing for years and we couldnt figure out why. They also put large gaps in our kitchen and living room hardwood. If I could rate them with 0 stars, I would. I highly recommend you do NOT choose Custom Floors for your flooring needs.

My sales person, Jen Flegel, was extremely professional and informative in helping me make my flooring decision. We concluded that vinyl (that looks like wood) was my best option. I absolutely love my flooring. Whenever anyone new visits my home, they compliment my floors. The installers worked quickly and efficiently in the short time frame they had to finish.

I dont even have the energy to tell you how awful our experience was with Custom Floors. Dont let the sales people talk you into using them, and if it is your builders preferred vendor, tell them you wish to go somewhere else.

The counters we ordered were done perfectly and look fantastic. The installers were quick, professional and knowledgeable. We could not be more happy or satisfied.

Our experience with Custom Floors was just horrible. To be fair, I wouldnt have written a poor review based on one experience. I gave this company a lot of business and with that came plenty of opportunities to make me a satisfied customer.Their sales people are great. Their showroom is one of the best in the area. The people who actually come out to work on your house? Cheap fly-by-the-night contractors who dont speak English. The supervisor (Brad?) who came out to inspect the work was condescending and arrogant. The owner came out but he made it clear he would only do so much before it cut too deep into his profits. Wow, so with Custom Floors profit comes first, customer satisfaction second. Keep that in mind when dealing with this company.A year has gone by and I still cant walk into my kitchen without feeling angry. The work was second rate, my hand crafted tile was ruined, and the way I was treated was unacceptable. Ive learned a few lessons through this experience so it wasnt a complete wash. As for my kitchen, Im planing to have everything they did torn out and redone.

Jen was a big help. Love the results. My kitchen counter tops just look WOW!The installation was very professional they took a lot of time to make it perfect.

Buyer beware. I will never use Custom Floors of Fishers again! I had flooring installed by them and it was horrible. They took several days to get the floors done. They kept running out of material, would leave and not come back. I talked to the owner and he was a jerk. If you dont want your floors messed up, dont use them.

My floor turned out great. It took a little longer than expected but I really like the floor.

Went to get tile grout and caulkingGave representative correct measurementsWhen installed by professional tiler he advised they had oversold the amount of tile neededI was informed they have no return policy box of non special order tile never opened lady on the phone real nastyThey sold us the wrong type of groutAll they had to do was an exchange it for the same grout just different type no price differenceWe were told they will check and call back which didn’t hsppen so we’ve wasted $70.00 due to the salespersons mistakeThey had no intention to correct the problem which wouldn’t have cost any more or less money to themDue to the way they treat customers no wonder they have lots of bad reviewsIt’s too bad to be taken advantage ofThis really sux who needs them keep screwing the publicDon’t bother with them nobody needs the drama

Our salesperson, Rodney was very energetic and friendly and didnt try to haggle on price. We enjoyed working with him to purchase granite countertops for our kitchen.Our installation was phenomenal. We had Trevor, Chris, and Condido install our counters and they were all courteous and professional, and happy to answer any questions we had while we tried not to hover. :) We are very pleased with the install, and a week later our counters look great!

What a waste of time. Just drove here from South side of Indy... its 11:30am on Saturday and the doors are locked, no sign posted with a reason for closure and phones go to voicemail with a message saying custom floors is not available to take your call. Theyre supposed to be open from 10-2 so apparently the hours have changed.

We partnered with Custom Floors for a Commcerial project in Castleon, IN and we could not be happier! They were very professional and worked with us on last minute changes. We will definitely partner with them when we have projects in the area.-Rachael Gebhart

It has been 2 years since they installed my coutertop and I still can not get over how they screwed it up. We discussed in detail how they would match the pattern to make it one flawless countertop design and then right in the middle of it they connected 2 different patterns. Be very carefull when accepting the slab cut out.

This was not the first time I went with Custom Floors, but I am absolutely sure it will be the last. I had a Floor installed and besides the point that nobody ever told me how to take care of the floor - the install was a horrible. First they ran out of material and it took a few days to get the floor in. Now I am scrubbing of glue stains from the floor, I am replacing the noses on my floorboard because the gaps that they did are craters - and then I have to fix the walls (get the color matched and the walls painted) from the gauges they made into my walls. Its 4 weeks after the install and I am still waiting on one the plastic floorboard in my kitchen.

Nice granite, helpful sales but installation process was Samsung

Loved the results!

After selling me a whole bathroom of tile for my customer, they wouldnt sell me 1 bag of thinset

Ask for Jen!