Spectrum Customer service is horrible. I ordere WIFI, Phone, and TV Service. It is now ALL cancelled, because instead of a technician to come and install everything, boxes arrived on my door step. I know nothing about hooking up anything. I have yet to return equipment used at another location. I am, also, returning, at a Spectrum store,, the new phone I received. I want absolutely no further contact with this company. Part of the problem is that some of the service is with Time Warner and Spectrum. Spectrum is a hell of alot more expensive than Time Warner.