Just purchased a new F150 ROCKY RIDGE edition from this dealership..Price, salesman ,Sparkey was great. Took time to thoroughly explain in detail every feature of the truck. Truck rides like a dream. Nicest Ford vehicle I have ever had the pleasure of owning. Will definitely shop at this dealership again. Definitely a five star rating .

Customer friendly. sparky is excellent to work with. I couldnt be happier with my ford transit!

Best buying experience from the people at Town and Country ford. Appreciate the help and no hassle buying my Mach 1. Everyone is friendly and easy to talk to never felt pressured to buy anything. Thanks Kenneth aka (Mr.Get.EM. Done) you exceeded my expectations.

Sparky was a pleasure to work with he is a top notch salesman.We we’re able to test drive the show model twice to make sure it was what we wanted.He kept us up to date with delivery date of our new Mach E Mustang. And even showed up on his day off to walk us through financing and get us at the price point we needed. Well done Town and Country.

From the minute we pulled up and began looking we were welcomed. Eli, our sales man, was never over bearing. He answered all questions we had and was very knowledgeable about the vehicle. They all worked hard to get us a wonderful deal and was upfront and transparent. Every member of Town and Country was respectful and easy to talk to. Loved doing business with them and will definitely be back.

Scheduled an appointment 3 weeks ago to have transmission serviced for a common issue. I was told they had the parts on stock and they would be able to take care of it. Then I was told just prior to the appointment that they cannot fix it, but need me to bring it in to scan it just to be able to order and wait on the part. Take time off work to bring it in to be scanned and after 2 hours of waiting they rescheduled me for next week and cannot even order the part to fix the issue until then.Could have left the truck there to wait until it can be scanned, but they do not have courtesy vehicles.

We wed like to thank Town & Country Ford for giving us a very fair deal with no pressure. We especially would like to thank Derek Oldham and our salesman John McGraw who did a very good job of showing us the car and explaining everything to us and treating us with respect. This is the Third vehicle we have bought from Town and Country and we have always been treated fairly, and more like friends than customers. I highly recommend shopping there for your next vehicle

$50,000 for a used truck that can be found other places for high 30s to low 40s is absurd. Some of those are even lower mileage with more options. I have bought roughly 6 vehicles from Town and Country Ford in the past and felt like I was treated fairly. Usually a good group of people working there and who doesnt like the convenience of shopping local, but things have changed I guess. When the assistant sales manager asked what I thought it was worth he almost laughed. 2 months later they still have it on the lot.

Sparkey! We love the new “Baby Bronco!” We appreciate the help!

Had a recall on my Lincoln 2016 MKX to replace the front brake lines. Had a very short wait for an appointment! Waited less than 2 weeks from the day I received the recall letter until I had the repair done. As always, very, very courteous and prompt. I received a personal ride from work to pick up my Lincoln! I truly appreciate the outstanding customer service and the outstanding work!! Thank you everyone at T&C Ford!

Where to even start is the real review. Service department is a joke. I understand the national loaner rental shortage on vehicles, but when I bring my vehicle in for repairs that total more than $3k and I get my vehicle back with other issues, that’s a problem. Not only that being told that you have to figure a solution out for a vehicle to get to and from work for their mistakes? Yeah makes a lot of sense. Not only that the technician that drove my car to find out if it runs right after the repairs, not noticing a turbo not kicking in. Yes I very unsatisfied is the only really review I can give.

I had a wonderful experience with them. They got me the car I wanted and communicated well with me through the whole process.

This is the third vehicle my family has purchased from Town & Country. We have always received excellent service and fair deals. I would highly recommend them to anyone looking for a vehicle.

To do this is hard, because I never leave reviews. But, I absolutely have to share my experience here. I bought a new car from them in 2019, it had yet to be cleaned or anything but I didnt mind as they agreed to clean it before I get the car. (it was trashed in food and dog hair) The salesman was literally finger eating chicken while getting the deal done with us, poor communication and rushing. I over looked it. I get the car, DIRTY. Has literally not been touched. Again, over looked. They stated that if I came back the following Monday they would have it detailed for me. Perfect. Drive it literally one mile, the check engine light comes on. I hightail it back, because as a single mom, and paying around $15,000 for a car this doesnt cut it. The manager, sales manager, WHATEVER literally did not want to give me a rental, nor fix HIS problem. The man who sold me the car pleaded with him for honestly 30 minutes. IN FRONT OF ME. He finally agrees to fix it. It was a $6,000 fix, mind you. Fixes it, gets it back to me 2 weeks later, it is still absolutely FILTHY. Ken told me hed have his friend detail and we would be good. Does it stop there? No. Detail was immaculate. No complaints. Ive had the car for one year, I have replaced: Brakes, rotors, calipers, windshield wipers, tires, ALL spark plugs, backup camera AND, finally, the wack job of a turning signal. As it was GLUED with super glue on to the car (fell off while driving). I hate leaving reviews, and Ive maybe left 3 in my life. But like I have stated above, as a single mother, in school and working full time. This is absolutely unacceptable. To pay this off in 2 more years and havent made it through year 2 and replaced, really, the entire car. Dont be a me, needing a larger vehicle and fall into the trap of bad, unreliable salesmen. Its not worth it.

Town and Country Ford made the car buying experience easy! The team was knowledgable and helpful. The process was simple and efficient. They listened to what I wanted and gave options that worked for me. I could not be happier with the overall experience and I will be a life time customer.

Had a great experience with Double D here. We love our new vehicle and plan to be back when the Maverick rolls out!

Our experience at town and country Ford was one of the best of our car buying experiences ever . Everyone involved was personable and easy to talk with and willing to answer any questions we had, regardless of the question. They all went above and beyond of anything that we expected, great employees and good job Town and Country we will be back , thanks a million .

Just went in for an oil change. We left with a brand new F-250. Wasnt looking but couldnt pass up the deal. Salesman Bobby Whitledge was wonderful. Made sure we had exactly what we wanted. Couldnt have asked for a better experience!

Really like the salesperson Makenzie…have followed her to three dealerships. Also, the finance and manager were helpful and ready to handle any questions we had.

Everyone at Town and Country Ford is awesome! The buying process was real simple. From DeonTae and co. Felt like I was with family immediately! These folks understand and appreciate my time. Plus truck is real cool too. It was hard to find the truck I was looking for and they made it super easy.

5 STAR DEALERSHIP! Isaac Key “AKA”Spark Key made the entire deal a dream! With top trade in value for my vehicle, a great price on a new vehicle, and without all the haggling back and forth, completely stress free, no gimmicks, no hidden fees, just a good deal all the way around and out the door, just the way it should be! Thanks again Isaac, I will be back, and will be sending people your way!

You want to buy a vehicle call Deon’Tae! Boys and Girls you won’t be upset! This man goes well beyond the extra mile! This man knows customer service! Deon’Tae Rachel and I appreciate you! Thank you so much for taking great care of us! He delivered my new to me truck from Evansville all the way to Fishers at 1115 PM just so I could have it before I left on vacation!

Salesman was a really good guy. Not to pushy gave us time to decide on what we wanted. the hole thing went really well.

I went to Isaac Key to get my wife a new car because we found out that she is pregnant. Isaac was amazing I said I wanted to get her a Ford Explorer and he got me a 2018 Ford Explorer. It is amazing she loves it and he still calls to check and see if we are doin good and we can call him schedule anything. If you all need to buy a car definitely go to Town and Country Ford and ask for Isaac Key.

The service advisor Jessyka was very pleasant and the tech who had performed my recall work (Larry) had done a good job and was very professional. Town & Country Ford has a great staff of employees who work hard to maintain a great reputation.

Everyone was very helpful and got me in the vehicle I wanted.

Bobby was great, made our whole buying experience wonderful. I would highly recommend you buy your car from him. He went above and beyond to make sure we were happy. Great guy.

Service department is completely rude and incompetent. Took my truck there for misfire and paid over $1k. Less than a month later it started misfiring in the same cylinder as the first time. When we took it in and tried explaining the situation the guy working on the truck told me Im done with you. Get your truck out of here because Im not working on it. To make it worse the other service workers kept telling me things out of the blue I would need to pay for to fix it. Literal random stuff. To put the cherry on top they sent me an email if I was interested in selling my truck to them. If the list of things they gave me was wrong with the truck why would you want to buy it? Whether your low on inventory or not. Ended up taking the truck home and read online how to fix the misfires. Less then an hour later and less then $100 I fixed the problem myself and it has been running like a top since. Ill never recommend anyone to go here for anything. I was warned about this place prior and should have listened the first time.

I am overjoyed by the dedication of the phone rep from the Online Department. Jessica Stanley was able to find answers to my endless questions about buying a car. She is someone who actively does the research to give the most up to date answers. I truly feel like I gained a friend in the car business. She has a friendly and informative approach that is so inviting. She was genuinely excited for me to better my driving experience with the car of my dreams. Her shared excitement makes me excited to do business with her again! ☺️

Thanks to Derek and team for helping make the New Car buying experience such a breeze! Told them what we were looking for and he found us the perfect new vehicle for our growing family. Will definitely be back for any future car buying needs!

I had a wonderful buying experience at Town and Country Ford!! Everyone was very helpful in every aspect of my purchase.

I had a great experience at Town and Country Ford! Deontai, Nicco, and Ryan were all stars with the process of purchasing my vehicle. Between the 3 of them all of my questions and needs were met.

My daughter called 2 times to set an appointment for repairs on her car. After driving 40 minutes, like she was asked to do, we were then told at 4:30pm there was no one there to look at her car. ( even though online showed they were open until 5:30pm ) After speaking to the very RUDE manager , we were turned away. I feel, I must add, that the manager actually said to me if you had shown up at 7:00 and we were closed what would you have done ? He was VERY DISRESPECTFUL and RUDE !! We werent even offered a loaner vehicle for the evening.. We made an appointment for the following day. The repairs were made. The gentleman we dealt with on this day was AMAZING. He was very friendly and respectful. Thank goodness, my daughter traded her vehicle off a few days later to Expressway Dodge.

Had my car in service took them about 2 mouths to figure it out. Got it out last monday still has a misfire that they said was fixed and ready to go paid them almost 1500 and my car is driving just as bad. Worst experience ever also have called the Service Managers number always get voicemail and never a returned call. I dont suggest them to anyone.

Came back and bought a truck for my husband! Town and Country is amazing folks! See ya next year too!

Went for factory recalls and they had me in and out in less than a day...when another dealership had me wating for months. Extremely professional and very helpful. Will go back for my next maintenance.

Met by friendly staff that already knew my name. Service started promptly and was done before stated time. Easy checkout.

Love this place theses guys are awesome... Eli was great and funny gotta test drive a car with him to understand. Great work yall my brother loves his new suv

Thank you to Sparkey and the rest of the guys at Town and Country Ford! You made the experience of buying our F-150 and Explorer quick, easy, and enjoyable!!!

Our family has purchased 3 vehicles from them and they do stand behind their word but sadly they also have a high turn over of sales reps. Good prices and usually a good selection of vehicles when there is not a crisis getting parts for Fords in production.

David Sanners was our sales representative and I cannot say enough good things about him! Very thankful for such a smooth process and love my new expedition!

My experience with Town and Country Ford was a great experience. From buying the vehicle to getting my fist service done on it. I highly recommend them.

100% satisfaction2021 f450 limited

Didnt find anything in my price range... Great staff

I cannot express my appreciation to Matthew Hall and the Team at Town and Country Ford. Matthew, Ryan and Cory treated my girlfriend and I with the utmost respect and courtesy and went the extra mile to ensure I was taken care of. I asked a lot of Matthew and he continued to meet my expectations without any negativity. I live out of state so there were some challenges to over come but Matthew and the Team were willing to go the extra distance to ensure the transition was easy. Matthew has continued to follow up with me to ensure my satisfaction. If I could give them 100 stars I would. I thank Matthew and the entire Team for making this dream come true. #HoosierCarGuy

Don’t bother paying for a inspection with oil change because while they may say it was done, they can’t be bothered to fill out the form. This happened my last 3 appointments. Yesterday they recommended $398 worth of repairs found ‘during the inspection,’ but once again, couldn’t fill out the inspection form to detail what the supposed issues were until AFTER I pointed it out. Given that your staff is unable to fill out a 60 second paper, I don’t see how I can trust them to actually complete a repair or any other service.Edit/update: Oh no, I’m in your system. I had a 1:30pm appointment and have repeatedly given staff my correct information, but yet they’ve never been able to remove prior numbers and even a number I’ve never been remotely associated with. It is yet another longstanding issue with the entire service department. There’s nothing necessary to rectify for me; I cancelled future appointments and the oil change was free. There’s just zero point in returning to a business where I have had one good experience in over 5 years.

Friendly knowledgeable staff in sales and service.

Amazing dealership experience! We drove 8 hours from Wisconsin after speaking with sales on the phone. The 2018 F150 I purchased exceeded expectations from dealer description. Everyone was awesome to work with and time spent closing the deal was quick and easy. I hope to be back again.

I was a former GM owner. I purchased my Ford Edge from John McGraw At Town and Country and love it! John was a pleasure to deal with. He was very thorough and was able to explain each feature of my new vehicle. I have had my vehicle serviced at Town and Country since i bought it and have been very pleased. I would definitely purchase my next vehicle from John and Town and Country!

Damon Davis was awesome! He helped me find the vehicle I was looking for, sending pictures, and answering all the questions I had. They even delivered the vehicle to my house! I would recommend 10/10! The whole team was very helpful and courteous! Dont forget to ask for Double D for amazing customer service!!

Sparkey is a very helpful salesman!

Working with Sparky “Isaac” was such a delight! He went above and beyond to help find me the exact car I wanted, and got it from another Ford dealer. Next time I need a car, I would definitely use Sparky from Town and Country.

I worked at Town and Country Ford and I loved it, I never missed a day while employed there, I did my job 💯 percent, I miss my dear friends, the Oldhams, they were the best employers, they are a top Automotive Sales Company, spend your tax and stimulus money there, you will get the best deal from the best company in the area! Susan Devor

Great people to work with.

Cory George helped me get my first new car. I am very pleased with the service provided, as I had no idea how to buy a car in the first place. He guided me every step and made sure that I wanted to do it before we signed anything. Very kind and polite.

Started the process of looking for a new car and Makenzie has been a big help. If youre in the market for a car I cannot recommend her enough. Shes making the process super easy and enjoyable. Cant wait to keep working with her.

Jake and the team at Town & Country Ford were a pleasure to work with. If you are looking for a Ford dealership, look no further and ask for Jake. You will not regret it.

Bobby was a grest salesperson. The whole experience went very smoothly.

There automotive department is terrible and they dont keep there word on replacing parts.

Great buying experience.

Hate I ever went here. took them my 2016 fusion 4 times they could not repair it so somehow I bought a new fusion from them and its had problems most of the time iv had to take it to them 5 times now and the problem is still there. dont go here is all I can say.

Had a GREAT experience working with a member of the staff. If you visit this business, you need to request to speak to Makenzie. Shes no-BS, honest, and kind and will point you in the right direction to help you find the vehicle thats perfect for you. Cant recommend her enough!

John McGraw was amazing when helping me purchase my first vehicle. He was on top of things organized and most of all knew what he was talking about! I am so thankful for a trust worthily salesman like him who helped pick the perfect vehicle that was safe for our first baby as well. Thank you John McGraw you have supported us in the best way possible!

Efficient recall repair today. Under the estimate for time to repair. In the past they were also cooperative in fixing a warranty repair where another dealer was not.

Chris and his crew rock! Fabulous communication skills! He was very knowledgeable regarding the issues I had with my vehicle. Great performance from day 1 till pick up. I am very pleased and am recommending him! ☆☆☆☆☆☆☆☆Servicedepartment☆☆☆☆☆☆☆☆☆☆☆ Chris Rocks!☆☆☆☆☆☆

Got a oil change alone with air filter. Great service and friendly help when needed. Bought the truck there new and they will give you the best possible price.

Garrett Dean helped me find my vehicle that I absolutely loved. It was an easy purchase and all of my questions were answered. I definitely recommend him for your future purchases.

I used SparKey and he was rather knowledgeable about what he was showing to me! Took alot of dealing but we came to a deal we felt was good for both sides! Grew up with him so it was great to revisit him again in a different atmosphere! Go see him for any vehicle needs!

My wife and I just recently bought a 2017 Ford Escape from Makenzie Buchanan. She was very helpful in making our decision. Great customer service, knowledgeable/informative, and made the process super easy! If youre looking to purchase a new or used vehicle, I highly recommend contacting her! Thank you so much Makenzie for such a wonderful experience 😁

From the moment I walked in the door the customer service was AMAZING and continues to be with any concern and/or questions even after having bought my car 3 months ago.... they genuinely want you to walk away satisfied with each experience.... a special thanks goes out to Nicco for all of his help and expertise!This dealership has definitely set the bar and I will most definitely be buying my next car with them... I highly recommend this “Ford Family Dealership”

I have an active warrantied 2019 Super Duty 6.7L and it needed service from a check engine light. The service agents were polite and kept me updated with progress, however this dealer does not have qualified technicians to service Powerstroke diesels. They were able to make the CEL go away after spending 6 hours there but it came on again after a few days. When I took it in again they told me they couldnt fix it and recommended me to a competitor. Absolutely unbelievable! I wasted my time, multiple days without my truck, loss of diesel fuel from the multiple manual regens. What dealer sells a product but cannot fix it? Ive purchased (8) Fords in my life and my next one will be elsewhere.

Bought a truck 2 months ago been to the dealer multiple times for the same issue.. Service manager refuses to fix an issue covered under warranty, told me to go find a new dealer and buy my trucks elsewhere. Needs to learn people skills

Great experience...Eli was very helpful.

John McGraw is the best salesperson to work with. My family highly recommends going to T&C Ford and ask for John. Tell him we sent you!

Staff was extremely friendly and professional. Yesterday was the first time going to Town and Country Ford and the experience was phenomenal. Kenny Parish helped me find the car that I wanted and needed. I definitely will be recommending business there to all my friends, family, and personal inquiries in the future! 10/10 experience.

If you are looking for a purchasing experience that makes life enjoyable hit up Jess Stanley! This girl knows her stuff and is a delight just to be around, fair and friendly and will earn my business over and over!

After a terrible Accident I was left shopping for a new vehicle, went to several other dealerships and every single one failed to provide me with the service I expected. Cory George at Town and Country went above and beyond to help me obtain financing, make sure I loved my vehicle and even gave me a little hassle about not liking Fords, lol,(I bought a used GMC.) When it came time for service on my truck, Cory ensured that my loaner was ready to go and that the process was seamless. I wont buy a vehicle anywhere else.

Makenzie Buchanan was Amazing to work with. She knew what I was looking for before I really knew what I needed. Highly Recommended for Purchasing a Vehicle!!

After working with Makenzie on finding the car I wanted in my budget I will never buy a car from anybody else! She always makes sure to put you in a car your comfortable with at the price you want. She goes above and beyond to find whatever you are looking for!

I want to start by saying Bobby Whitledge is the best salesman I have ever encountered!!!!! This is the 5th vehicle we have bought from him and he has never disappointed us!! If your looking for a good, honest car salesman, Bobby is your man!!!!!!!

Salesmen start out nice, but they get real mean real quick if they see an opportunity to scare you into buying a car. The treated my sister very badly. They were nice, but pushy when I was there with her, but when she returned without me, they story, the deal, and the respect all changed. I told her over the phone to get up and walk out.

Bought my 2020 mustang GT here, great service then, quick and courteous service when I popped in for an oil change on my 04 f250. Highly recommend for both sales staff and service!

My wife purchased her vehicle from Town and Country back in February, so when it came time to buy a new truck for myself Town and Country was our first stop. They didnt have what we were looking for, but they said they would call if something came in..... The next day my wife got a Call from Cory George saying that he had something he thought we may like. I put Cory threw the ringer on getting things removed and fixed up on the truck, but shes sitting in my driveway now so......

We took my sons mustang in for an airbag recall. They replaced BOTH the passenger and driver side airbags in less than 45 minutes. The whole process was slick and easy. My experience at Town and Country was awesome!

It was so easy to buy my new Ford from Town and Country Ford. I found what I wanted and they were their to help me all the way. Showed me all the new Gadgets that my new car now has. They were so kind and fast. I didn’t have to set and wait for hours to get the paper work done. I will definitely buy another vehicle from them!!!!!

Makenzie Buchanan was a great salesperson to work on my car purchase. She answered all of my questions and really made things easier.

I thought this place was great, until an employee decided he was going to “teach me a lesson” in front of everyone.I tried reaching out to the management to discuss and I received no response. This employee‘s customer service/business skills were severely lacking and it seems like the franchise as a whole is unwilling to work things out. I will be taking my business elsewhere.Be forewarned.

TOOK TOO LONG FOR MY OIL CHANGE

Ford certified master technicians. Great job! I trust their knowledge.

John McGraw has been awesome to work with with! We had such a good first experience we went back and bought another vehicle from him and took our daughter to purchase one as well! It has been several weeks since our purchase and if I have a question, I know I can text him and he will take care of it! Very family/friendly experience. Not pushy and will get you the deal that you need, even if it takes all day! Lol! Thank you again John and Town and country!

Damon Davis is an amazing young man he helped me find the car ive been looking for he answered all the questions I had and he was very understanding and patient Thank you for helping me get the car I wanted if you are looking for a car salesman ask for Damon Davis HES THR BEST

Best place to buy a truck.

Very friendly and considerate. 110% satisfied with my visit and my purchase. They are always willing to help you no matter who you deal with. They make the process quick and easy. Anytime i was there, i wasnt in there very long. They are definitely a place that knows what they are doing and how to treat their customers.

The person that greeted me and talked to me at the end of the oil change was very friendly. As far as I can see, they did a good job with the oil change. They said I needed 2 new tires, but Im taking it somewhere else that has much better tire prices for that. I was very annoyed by the fact that during this Covid 19 pandemic, no one working there had a mask on!

Went to Town & Country Ford trade in my 2014 Ford focus (which I also got from them). Out salesman Matthew Hall listened to everything we wanted and we only looked at a few SUV and test drive one. I ended up loving it and walked out in a timely manner with my brand new 2018 Ford Escape. He when worked down the payment tosomething we could afford. My problem is we accidentally left putt played on our old car. They said they would call the detailing place to get them back. Instead the salesman decided to just ignore my multiple calls and texts. I guess since they have my money they dont care now.

I have bought several cars from Town and Country over the years and was well pleased. Recently took my f150 in for a 100k service and asked for them to listen to the timing chain (3 times) since I could hear a slight clatter. Was told everything was ok in spite of my suspicions. I drove it about 100 miles before the timing chain had either skipped a tooth or broke and fell into the running engine causing catastrophic failure. I emailed on their system for a service or dealership manager to please call me regarding the problem. No response. After 2 days of trying to get the service manager on the phone, he promised he would look into it and get back to me. This was 2 weeks ago and I have not heard a word. Its likely that there is nothing that they could have done about my trouble but the lack of response to a long time customer is not acceptable.UPDATE: Yes your service manager spoke to me 7/23/2020 when I called him after the morning meeting. He claimed it was the first he was hearing of this in spite of the fact that I spoke to him prior and he said he would investigate and get back to me. Also, in spite of you saying above that he has attempted to call and leave a message several times. After our discussion he said he would investigate and get back to me. He did attempt to call while I was with a client. I called him back and he was in a meeting. I called him again and left a message with Chris from service to please call me with results from investigation. I have never been to Henderson Ford (previous owner may have). I bought the vehicle used from DPatrick after first checking with your dealership to see if you had the truck I was looking for. However, as a loyal customer, I brought it to Town and Country for 100k mile service.As I mentioned in my original post, its likely that there is nothing you could have done about my trouble... It is the lack of response that is my issue. Now I finally get a response from you on a public forum. Our Ford Certified Engine Technician verified he did not hear a timing chain issue. When a person brings a vehicle in because it is making a new noise and asks about timing chain, then is cleared and timing chain fails within driving 200 miles after inspection and causes catastrophic engine failure to the tune of $11,885, that person deserves an explanation from a manager.

This is the only ford dealership worth going to. The service people are always nice, and the techs know what they are doing. Unlike Dpatrick ford, I know the employees are going to be honest with me, and will be able to resolve any issues I have.

Great service clean environment

Ive baught a used 2015 f150 six months ago and a 2018 new f150 yesterday my sales man Matt Hall is a pleasure to deal with, is there working for me when I need anything and the service dept is outstanding as well , also they happily honer all warranty issues🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸 rating in my book

Bought a new truck at Town and Country recently. Worked with Makenzie Buchanan. She did a great job that day and is still very helpful with all of our concerns and questions. Thanks