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CPR Cell Phone Repair Eugene
515 E Broadway #102, Eugene, OR 97401, United States
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Da
Review №1

I dropped my phone and cracked my screen the other day. I called CPR amd got all the info I needed. I dropped my phone off with them and approx 2 hours later I had it back fixed. The guys here provide great service, theyre fast, and theyre extremely knowledgeable. Highly recommend them for any tech repair!

K
Review №2

CPR Cell Phone Repair was great. Had a terrible battery in my Google XL and had them replace it, which is not easy. Unfortunately the screen broke in the process, which happens quite often and they replaced that also and provided me with a loaner phone as it was going to take a little longer than expected. Great customer service and communication thought out the process.

Vi
Review №3

I had my iPhone 12 Pro Max replaced at this store, the price is more than fair and I’m so glad they give such a great warranty for fixing it as well! I am very happy with the service and will for sure tell others that this is the best place to get your phone repaired!

54
Review №4

Came in to get iPhone XR fixed broken screen. Got quote to fix phone for 400. Got phone repaired. Month later glass on screen is risen constantly making a clicking sound. Never dropped the phone once. Take it back in since it’s warranted for life. Claudia caramelli takes phone for 4 hours claims she fixed it replaced the screen. Not even walking out the screen was still clicking and popped out. She claimed to replace screen but was the same one before. As soon as I questioned why it took 4 hours when the guy before completely rebuilt it in 2 hours and why it wasn’t repaid. Blames it on product they support and says bring it back tomorrow.I never recommend this place.

De
Review №5

Got our 2012 iMac running significantly faster and better at a very reasonable price! All of our data was transferred over to the new drive flawlessly, and the new RAM has quadrupled the speed of our computer.This is the ONLY place our company takes our many devices! Would give them 10 stars if we could!

Kr
Review №6

Could not have asked for better service! They got the job done promptly (they even accommodated us on a short timeline!) staff was friendly and very helpful. Looks like a range of services available. Well-located and great prices!

Ro
Review №7

When I brought my iPad to Simply Mac, they refused to work on it. CPR said, No problem, and fixed it!.

La
Review №8

These guys are fabulous. Totally reasonable and extremely qualified. The did a data recovery for me and it was easy and so relieving. I had the first 6 months of my new puppies life on that phone and they gave that back to me! Im so grateful I could cry. Thank you so much 💓

bl
Review №9

Had a battery change out done on an iPhone 8. My battery condition was showing 85% and needed service. Mark explained possible problems with that indication but was not pushy to do the work. I had him replace the battery for my own piece of mind. Made an appointment, told 1 hour to do the work. Came back in an hour, work done. Great experience!

Ga
Review №10

I dropped my brand new phone and cracked the bottom of the screen. After looking on line CPR came highly recommended. All the reviews I read were outstanding so I called and got a quote and to see how long it would take to get my phone fixed. They said to come on in the next day and for a really decent price and same day service my phone is as good as new. They were super friendly and professional. I recommend them to anyone.

Th
Review №11

I had a great experience here the workers are very nice and genuine, the price is a little steep for what you get. I had a broken iPhone 11 and needed the screen fixed and they did it in a hour but for $188.00 I wouldn’t recommend because my screen has white spots throughout it. I didn’t pay for that. Just sucks because I was super happy had a great interaction with these guys and then I look at my phone when I get home and notice the white spots and my phone screen wasn’t in all the way...... I wanna take it back but if there’s nothing they can do for me id rather not drive there just to get upset...... the quality is just not there....

Da
Review №12

I’ll never go anywhere else. Most professional friendly team I’ve had the pleasure of doing business with. Kind warm hearted and they all were willing to go far out there way to help me.

Jo
Review №13

This place is awesome! I always thought that once my phone got dropped from my motorcycle, that was it. The end and a new phone with a large price tag. The people at CPR showed me a better way. A reconditioned phone that was an upgrade to my old one at about $100 less than repairing the old one. They also figured out a way to transfer all the data from my old phone and get rid of ALL the Verizon software on the new phone, all at no charge.Got a broke phone, go to CPR. Got a question about your phone, go to CPR. Expert service! Fast and professional.

Je
Review №14

I completely killed my phone last night and the screen stopped working and was shattered. I filed a claim with my insurance the next morning. It was instantly approved and I took my phone into CPR. The phone was fixed within 2 hours. No hassle. And the employee was super nice and helpful. Showed me a case and screen protector that fit my needs. He definitely knows what hes doing and talking about. 10/10 great place. My phone is better than new.

Te
Review №15

Great customer service, knowledgeable, professional and super speedy service. I cant believe Ive been paying 6 times the amount for phone insurance all these years than what I paid at this store. When I walked in, the owner immediately asked how he could help, my phone was fixed within the hour and the location is extremely accessible (7th Washington). I definitely recommend this place!

Jo
Review №16

The last time I had the screen replaced on my phone I used a different company and immediately noticed the picture quality just wasnt the same. This time i went with CPR and realized that on the previous repair done by another company they did not use original samsung parts they were some cheaper knockoff brand. I am very happy with the quality of work done by CPR they used the original Samsung replacement screen and my picture is perfect. The customer service was excellent I highly recommend this place to anyone needing phone repair.

Ch
Review №17

Fixed phone camera lens quickly for a great price. Fast & Friendly service. Will not hesitate to use their services again.

Da
Review №18

Service was great however The last replacement screen I got for my iPhone xs max was around 90 dollars and took Literally 15 minutes to replace. I went for the cheaper $200+ option and the quality is lacking. The screen doesn’t dim all the way down. Maybe shop around before dropping so much on a screen.

Pa
Review №19

I came in with a failing battery and camera in my iPhone 6splus and not only did they fix the problems, they did it in under 3 hours! I rely on my phone for business transactions and these folks were great at doing the repair and contacting me as soon as it was ready via email. My phone is working properly, holding the charge and the camera now auto-focuses! I highly recommend CPR! Great folks!

De
Review №20

I needed a phone and CPR hooked me up the same day, setup, downloaded all my contracts. Claudia was excellent to work with. Highly recommend CPR.

Mi
Review №21

At first I was a bit concerned at the glibness of their email response to my request for a quote. As soon as I walked in the door everything was professional, friendly and reasonably priced. I will be doing more business with them.

La
Review №22

From start to finish, this was the BEST experience. The people in my local store were professional, sharp, and simply charming to deal with. I will be coming back any time I need cell phone repair.

R.
Review №23

They performed the services they promised at the agreed upon price. The work was not only satisfactory but the demeanor was professional and they were done a full hour early.

Co
Review №24

I had my phone go down on Saturday night, called them and made sure they worked on that type of phone. They told me yes but unfortunately it was too late on Saturday to get it fixed. So I went in Sunday morning, greeted by young female who was very nice. They had my battery fixed in less then 2 hrs. Ill definitely recommend them for being quick and professional. Thank you again 😁

Ni
Review №25

Took a little over an hour to replace my iPhone 11 phone screen, the service was good, decent prices with discounts when getting any replacement done on the phone! Good people

Ra
Review №26

I would highly recommend CPR. Mark was knowledgeable and professional. Reasonable cost for work done and completed when promised. Top notch service!

Ga
Review №27

These guys definitely know their stuff. They pulled off a miracle repair on my Switch that other places wouldnt even attempt. However, the communication was abysmal, to the point of them lying to me about the status of my console. The initial delay was understandable, the tech got sick. But then starting on Thursday of last week, I was told I would be able to pick it up on Friday. Come Friday, I am told I will get it on Saturday. Saturday rolls around and I am given a 1000% promise that I will get it on Sunday. Here we are, on Monday and I just received my console back. I understand business and being understaffed, but the blatant promise breaking was offensive. I wasnt even offered so much as an apology for the inconvenience of all of this, just fed excuses every time I would ask for an update.Edit: Britt reached out to me personally and set my mind at ease a little bit. He genuinely cares about the business and him reaching out made a huge difference in my entire experience.

Tr
Review №28

Everyone working there listened to my issue, acknowledged it and then proceeded to give and try possible solutions.

Ka
Review №29

Excellent service, sold my iPad and got a great deal, quick and professional

Am
Review №30

I brought my phone is on this weekend. They were great and very professional. Each person I spoke to was very accommodating and helpful. They all seemed very knowledgeable in what they were doing. My phone was done within a couple hours.Definitely will be coming back to save my next victim electronic

Ji
Review №31

Friendly, Fast service at a fair & reasonable price. Very efficient. They get the job done.

Wa
Review №32

Brought apple phone. damaged charger port. But it was actually plug piece broken off in the port. The Tech just plucked out with tweezers. No charge. Saved a lot.Also it has been a go to shop for the family. For a few years.

Da
Review №33

These guys were very friendly and professional. They were able to fix my phone and get it back to me in ~2 hours at a great price. I would definitely recommend them.

Ji
Review №34

Service was fast (same day repair). Price was fair. Im very happy and would return.

co
Review №35

Took a little longer than expected but a quality repair! Screen like new and didnt have to purchase a new phone! Win!

Vi
Review №36

They were professional, knowledgeable a d friendly,taking time to explain what they were doing. Will go back again when I need help!

Ju
Review №37

We took my sons mother board fromHis PS4 to get fixed and they were happy to help and it was fixed in about 5 minutes! Great service and nice staff!

Ga
Review №38

Overall excellent service and product. I went there with a mangled cell phone and within hours all was repaired and all my data was saved. Thanks

Jo
Review №39

Took my MB Air in because my kid thought it would float on water (broken screen, water damage, totally dead). Corbin, the tech, went to work and got it in like-new condition (seriously - the thing is CLEAN inside and out and works flawlessly). It took longer than usual because of parts availability, but they did call and give updates. So, even though I had to wait a while to get it back, I am extremely, extremely pleased with the outcome. The cost wasn’t that high at all (considering the screen replacement) - I was actually shocked. No nickel-and-diming, no run-around, just good solid work. Would definitely go back and will definitely recommend.

ki
Review №40

My salesperson Claudia was so amazing. Professional and relatable, she went above and beyond to help me out. I only wish I could have tipped her more. She deserves an all expenses paid vacation.

An
Review №41

My boyfriends phone was stuck in a boot loop after a forced carrier update. Sadly they couldnt save the data, but they fixed the phone like new and only charged us $10. The staff were super helpful and knowledgeable as well. We will definitely be back for any future cell phone repairs.

Mi
Review №42

Britt and Mark were awesome. My iPad lost a fight to gravity and I was in a time crunch because I use it for work. Britt moved up the time table to get it done on time. 100% reccomended

Je
Review №43

Completed repair as discussed. Phone worked flawlessly. Easy and done right. Thank you.

Ji
Review №44

Very helpful and the service was fantastic if you have problems with your phone you should go there first. You cant go wrong .

An
Review №45

Went in for a screen repair. They were quick, honest and very upfront. I want to give a special shout put to Britt, one of the men working there. He was super helpful and knowledgeable. Even simple watching him interact with another customer while I waited in line I saw him offer great deals, and was super flexible with his negotiating to ensure that the customer was not only satisfied but got a great deal for what they were looking for. I would 100% recommend them to anyone

De
Review №46

Very fast work. Super polite and helpful. 30 minutes to replace my glass screen. I will be back if I break anymore screens. Hands down best company around. They dont try to milk you dry. They are for the customer.

Su
Review №47

They were quick to return my call after I received a free estimate over their website. I went in and within an hour and 15 minutes my phone was like new again. Very professional & friendly staff. I highly recommend to anyone who has any cosmetic damage to their phone.

An
Review №48

Highly professional and competent repair! Also very quick. It was so nice to resolve an issue that we had for over a year in 2 hours. Highly recommend!

Li
Review №49

Amazing Work!!!! Fixed my camara lens fast and very affordable. Highly Recommend!!!

Sa
Review №50

Very nice staff, quick, affordable, and convenient 👍

Pa
Review №51

Great service and prices $. Very on top of what’s happening with my phone. I won’t go to anyone else. ✌️

Ja
Review №52

First time at CPR & I had a great experience. Claudia & Mark were very helpful & professional. They took care of our phones & we will be back if we need assistance in the future. Thanks

Sh
Review №53

Only one phone call, the guy fixed my iphone. Very professional and nice!

Ra
Review №54

I very much appreciated all the time they took with me on the phone and in person to answer all my many questions and to help set up my new phone. Britt and Corbin and Claudia were great!

Be
Review №55

I arrived thinking I had a cracked screen and found out it was just the screen saver. They were able to give me a replacement screen saver at a great price. I was so appreciative of the fast and efficient service.

Ri
Review №56

Highly recommended. Reasonable and nice.

DA
Review №57

I was in emergency need of my battery being replaced and from the moment of my call, to the battery replacement being completed, 15 minutes, they were nothing but accommodating! I even offered to pay extra for the expedited handling and they simply said no need, that is what we are here for! I couldn’t be happier or more pleased, a business that actually understands and practices true customer service!!!

Fr
Review №58

Great service, great products. Prompt and professional same day service for replacing batteries.

Ke
Review №59

Exemplary service! Samsung S10 5G with shattered glass, fixed IMMEDIATELY right in front of me with OEM parts under 15 minutes. I’m blown away. This type of customer service deserves more than five stars! Thank you!!!

Se
Review №60

They diagnosed my iPhone with a broken circuit board, all for free! Without that diagnostic I would have kept on buying screen replacements desperately trying to fix my phone lol. Thank you CPR on 7th!

Ez
Review №61

Quick, friendly staff that gets it done right. Kudos to Mark.

Em
Review №62

Excellent service! I cracked the screen of my phone early in 2020. Called around to several places in Oregon, but no one had the replacement part. CPR cell phone repair said they would call if the part came back in stock. In the meantime, I left Oregon for fall term and arranged with another store locally to order the part, but they never got back to me. Skip ahead five months and CPR cell phone called me to say the part was back in stock. They ordered the part and held it for me until I came back to Oregon for winter break. The repair took a little over an hour and my phone looks good as new. I am so appreciative of their customer service and the quality of the repair.

St
Review №63

Quick, easy, and provides a quality product.Would recommend.

La
Review №64

I had my OtterBox plastic screen replaced with a GlassFusion screen from Invisible Shield. I was in/out in just 10 minutes and the screen looks so much better! Nice folks too!

Ji
Review №65

I took my iPhone in for a charging port repair expecting to pay $$ after trying the toothpick repair myself. Mark greeted me, took a quick look, pulled out his trust tweezers and viola fixed. No charge! Im in the market for a used phone and will definitely precise through CPR!

St
Review №66

Ordered and replaced the screen for my phone within 24 hours. The replacement itself took about 2 hours, and I walked out with an almost-new looking phone. Very friendly staff, clean and welcoming storefront.

Ju
Review №67

Hands down helpful Speedy Quick Service no problems no hassle and quick notification not to mention very cost-effective

gr
Review №68

Absolutely excellent service. Knowledgeable and most helpful, could not have more pleased which was great because I am not a tech person.

N
Review №69

They fixed a shattered screen in about 2 hours looks and feels like new. $379 to fix a note 20 ultra. Cheaper than buying a new 1.

Ma
Review №70

This is the place to go to get your phone repaired. I went in to get a cracked screen repair and it was way cheaper than I thought it would be. They did it in less than an hour while I waited in my car and came back in. They validate your parking as well. They also noticed I had an old battery that needed to be changed and had an extra battery on hand that was in good condition from another phone. They gave it to me and installed it at no additional cost. Also I had an issue with my camera lens after I had my screen fixed and I went in the next day and they fixed the lens within 15 minutes for free. They respond fast if you call them and you can walk in and get anything done. They are very friendly and helpful.

An
Review №71

Even though console gaming controllers are not something they typically repair, Sam performed the repairs needed at a fraction of the cost Microsoft was going to charge. Everyone I spoke with at CPR was friendly, welcoming, and gracious for my business. I couldnt be happier with the services performed, time the repairs took, and the price of said services. I will definitely come back to CPR for any of my electronics repair needs!

To
Review №72

A simple fix (ancient iPhone needed original battery replaced) but such a relief to have it diagnosed and taken care of (the problem wasnt obvious to me - the phone refused to be turned off while also claiming it had no charge).

Sc
Review №73

Spending 36 years with the most customer service oriented business on the planet I can say that this company CPR is right up there with the top of the line companies for customer service these people know their stuff They are fast and efficient and very professional and to top it off they love Love their Pizza murdered with pepperoni!!!! My phone was giving me crazy issues come to find out it was just a battery 49 bucks I’m back on the road with a phone that I’ve had for six years and t’s like new again!!

Ev
Review №74

Very good and well priced business. Had an issue with the repair, but they took it back and fixed it with no extra cost.

Co
Review №75

I have continually been impressed with the service and commitment to the work. Due to an unfortunate string of bad luck with devices we have been able to get very acquainted with the staff and services at CPR. iphones, ipads, screen and back replacements, battery replacements etc they are skilled and swift with it all and very willing and able to work through any problems you might be having with your device. Prices are good and staff is friendly I have enjoyed working with them!

Da
Review №76

These guys went above and beyond. Highly skilled, super responsive and helpful, I was genuinely impressed with what they were able to fix.

Ch
Review №77

These people are totally awesome. Reasonable prices, lighting fast service, and high quality work. My phone had been sitting at another repair place for days, and I got impatient and went to pick it up rather than waiting longer. CPR had it fixed in less than an hour for $90 cheaper than what I was going to pay at the other place. They have to be the best phone repair option around.

An
Review №78

Shattered my screen pretty badly, made an appointment online with CPR. Their quote was exactly accurate and reasonably priced, and they had my phone ready within two hours. Employees were very kind and helpful as well.

Du
Review №79

Great service. Great prices. Fast service.

Do
Review №80

Edit: My critical review was premature. I came off too strong and I must apologize for that. The owner has been very helpful in trying to sort this out. Thank you.

Gi
Review №81

Had trouble with microphone after they replaced the charging port and they worked on it for several hours charge free because of the warranty and worked on it to get it finished professionally. Would recommend and go back.

Ro
Review №82

I had a piece of my charging cable break off inside my iPhone. They fixes it immediately for me and didn’t charge me.

Al
Review №83

The screen on my Microsoft Surface started to warp and detach from the device. It also had areas that looked orange and were not showing what was to be displayed. I took it to CPR and specifically asked for a replacement screen. Their tech determined that the screen was actually fine and just needed to be reattached. The orange areas were only due to the warping. So when they could have replaced the screen and charged me for the new part, they honestly told me the existing screen was fine and saved me the cost of that part. I very much appreciate their integrity and I fully recommend them. They are very courteous as well.

Da
Review №84

The staff was very professional and helpful, I would absolutely recommend them.

Do
Review №85

Great customer service. Rather pricey, but they seem to be the only place in town that fixes video game consoles. I do recommend them.

Br
Review №86

CPR - provide review of cost to repair and pre- notification if there was possibility of additional costs prior to opening the phone for repairs. They gave a two hour window for the repairs to be completed and were done within the time set. Other than very poor parking options they were great to work with.

Na
Review №87

Really wish I could give this place 10 stars!!! They helped me so much when I was trying to figure out what the best decision was for repairing my iPhone versus getting a new phone and they offered me unbiased and experienced advice (repeatedly -- I called for advice more than once). They even helped me upload all of my pictures onto a third device so I wouldnt lose all my photos. Will definitely be coming back here again if I ever need help with a phone. THANK YOU ALL!

Th
Review №88

Mark was super helpful, knew exactly what was needed and the repair was done within 24 hours. The entire transaction was smooth.

it
Review №89

Excellent customer service! Had some issues with a screen replacement and instead of treating it like an inconvenience they (Mark) showed they valued me as a customer by making me a priority and getting it fixed.Thank you!

Ko
Review №90

These guys are the best. The owner is so compassionate and understanding. They communicated with me the whole way and were tolerant of my anxiety and asking a billion questions. These people brought my water damaged phone back from the dead. I mean, it was dead-dead. Feel confident that these people really are doing their best to help you when you bring your phone here. You will not be disappointed

Ja
Review №91

They did a 5 star job on installing invisasheild. Also have ability with this place to leave a tip for the excellent service they performed on both of our phones

RJ
Review №92

They were honest and straight forward. Did their best to solve the problem. Always kept me informed. Would recommend them. Thanks,

Ia
Review №93

I didnt go in but my partner was VERY satisfied with the results of their service! GREAT JOB and thank you MARK!

Ga
Review №94

I LIKE these guys! No cost if they cant fix it, and they are knowledgeable and more than fair!

Fa
Review №95

Thank you guys so much you guys rock. If you need your phone repaired for a good price this is the place to go! So happy

Co
Review №96

My daughter is a freshman at UO and was a little panicked when she broke her phone. CPR fixed her phone within hours and I was able to easily pay for the work remotely. They did a wonderful job.Fast, affordable and friendly. I highly recommend.

Ma
Review №97

Never been so satisfied or impressed by a phone repair business before! In and out within 15 minutes. They have a great $10 deal if you get the screen protector warranty! The employees are courteous and amiable, and products are more fair than you’d even expect. I paid $20 for my screen protector (and application of it) AND a pop socket (as well as the placement of that!)

So
Review №98

The team was fast, professional and inexpensive. 100% recommend

JE
Review №99

I walked in thinking my phone has been broken for the last year. Mike tears the broken screen saver off and I was shocked. I got a great deal on a new screen saver and if I do it again it’s only $10!! So awesome. Thank you!!

Ef
Review №100

Britt and Mark are wonderful to work with! They provide timely, exceptional service and ensure quality results. I prefer working with them over my cell service provider as their rates are very reasonable and competitive and they make working with my warranty provider a no-hassle process. Thank you!

Information
40 Photos
100 Comments
4.8 Rating
  • Address:515 E Broadway #102, Eugene, OR 97401, United States
  • Site:https://www.cellphonerepair.com/eugene-or/
  • Phone:+1 541-914-1230
Categories
  • Electronics repair shop
  • Cell phone store
  • Computer repair service
  • Electronics store
  • Mobile phone repair shop
  • Screen repair service
Working hours
  • Monday:10am–5pm
  • Tuesday:9am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:Closed
  • Saturday:9am–7pm
  • Sunday:9am–6pm
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