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CARSTAR Autopark Collision
350 N Quince St, Escondido, CA 92025, United States
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Comments
An
Review №1

I dealt mostly with Scott D and Dominique and they were very easy to work with. My car looks awesome and am so glad I took my car there. They go above and beyond and do their best to work with your situation. I hope I dont have to ever go back but I will for sure chose them if I need to! Thanks again!

Va
Review №2

CARSTAR rocks! They earned every one of the five stars and then some! They were recommended by my insurance, and did a BEAUTIFUL job on the repairs needed. Also, they completed the work quickly AND well ahead of the projected time. I will be recommending them to all of my friends, and definitely return for other work when needed.

Ca
Review №3

Our car was brought to car star after an accident for a repair estimate. The staff was awesome! From the office staff to the estimator, everyone was super helpful, always willing to talk to me and answer my questions, always polite and friendly. Their level of custom service and care is above and beyond! Unfortunately the car was a total loss, so we didn’t move forward with any repairs, but I’m grateful to the staff who helped us out during such a stressful time.

M
Review №4

This shop was recommend by my auto insurance. Employees were nice but I had to keep calling to find out what was being worked on. When I picked up my car, it was only fixed at minimum expectations and not back to how it should have been before the accident. Although they have a warranty on the work, I was not impressed and will just take my car to a shop of my choice.

Aa
Review №5

I had work done on my 2019 Hyundai Sonata SE. The vehicle look just like the day I bought it. CarStar did a wonderful job on my car!!

Je
Review №6

Going through the events that landed my vehicle at CARSTAR Autopark Collision were infuriating and it seemed like each day brought a new issue, like watching a soap opera unfold. It was stressful to say the least BUT what wasn’t stressful was working with the fine people at CARSTAR. From the very first call to the final paper work being signed and what little was left in my car to retrieve. Scott and his daughter were nothing short of kind, empathetic and accommodating. Scott even went out of his way, driving to my home retrieving the car key. When I expressed certain concerns I felt were over looked by the insurance adjuster, 15 min later my suspicions were confirmed, which I felt displayed the respect he had for me and the situation, actually listening and taking me serious. Given the situation I was thrusted in, I wouldn’t have wanted to have my car any other place. Highly recommend and thank you again CARSTAR for your generosity and compassion.

Ma
Review №7

They were professional, and kept me up yo date with what was going on with my car repair via text and a link showing the progress and mechanic. All friendly amd and accommodating

Kr
Review №8

They were very friendly & professional, kept me updated daily what stage of repairs we were in and each update gave me an estimated date of completion. They did a phenomenal job on the car & went the extra mile making rental car pick-up & drop - off easy & convenient. AND they were done right when they said they would be!! I will never take my car to another collision reoair shop . . . EVER!! Thank you everyone at the shop. You are top notch in every way.

Mi
Review №9

Unfortunately I have needed collision repair several times and this is the best place in N. County. They have literally saved me thousands from other estimates and the work is absolutely first rate. I wouldnt go anywhere else. Ask for Dan - he really did a great job for us last time.

Sa
Review №10

Outstanding customer service. Communication daily on progress. Quality of work exceeded my expectations, and I’m picky. Great auto body shop.

Jo
Review №11

CARSTAR is great, quality and efficiency. Dominique was great always called to touch base. I just received my car back and everything looks great got everything done very fast and will recommend anyone to bring your car here to get fixed. 5 stars

c
Review №12

Owner and employees were very professional. Body and paint work was great. Car ready 2 days ahead.

Da
Review №13

Cant speak about the actual body work, but management (Scott D) blows. Waste of time.... Your employees have much better people skills than you!!!

De
Review №14

My Mom had been rear ended in my car. We took it to #carstarautopark for the repair work.Excellent service and communication. They sent me texts updates throughout the work from start to finish, and the face to face service was great as well. The work was excellent as well, Im very pleased.

Je
Review №15

They did great work and even cleaned the car for me before pick up!

Do
Review №16

Very happy with the work the shop did and how easy they made the process

li
Review №17

Best auto body repair experience ever! If I I didnt know where my car had been dented, I could never see that it had been repaired...the repair is absolutely flawless! Scott, the owner, made sure that my repair was done in a timely manner. His shop is immaculate, easy to get into and out of, yet still located near major highways. Dominique at the front desk is the perfect balance between personable and professional. If I could give more than five stars. I would. Thank you, Scott, and Dominique for making my car repair experience pleasurable and painless.

Ch
Review №18

Excellent service! I had a minor fender bender and All Star Auto took great care of my needs. My car was fixed and ready several days before and the final inspections looks amazing. I would highly recommend All Star.Charlene

Ji
Review №19

Alway enjoy working with this team. Staff is great, they communicate well and work completed is good.

An
Review №20

The shop did a great job! Everyone was very professional.

Am
Review №21

Great experience!!! Would highly recommend! Saved me 75% of what another place was going to charge and looks just like new! Would definitely use again. Staff is very friendly as well.

Br
Review №22

Great job, polite, responsive, professional b time. I have no complaints, I will definitely return if I need auto body work again.

So
Review №23

Excellent! Everyone was top notch! Second time we used them following a car accident. Compassionate, great communication, timely, fabulous job making my Lexus perfect again!

Da
Review №24

Staff was courteous, kept me informed of progress, and the repairs look great.

Ro
Review №25

I could not ask for a better group of professionals to take care of the repairs to my vehicle. I want to express my sincere thanks for the excellent customer service provided by the Team at CARSTAR. Keep up the great work!

Ji
Review №26

Great experience. Fast and friendly. Very communicative. Will come back for all needs.

Da
Review №27

They were very professional and listened to my issue and provided a great product .

Au
Review №28

Weve sent many company, and personal vehicles here over the years, and the experience is always excellent. The office staff is very experienced and efficient. And most importantly the work is impeccable. Id hesitate to go anywhere else in Escondido for body work.

Es
Review №29

Had a great experience with CARSTAR Autopark Collision. I called a couple times and they already answered on time. The customer service is also one of the best I’ve had so far.

Ab
Review №30

Excellence in customer service and quality of job. They are able to go the extra mile in order to get the satisfaction of their clients.

Pa
Review №31

Was in a accident and Daniel & staff gave me top drawer service. I highly recommend CarStar.

Sa
Review №32

Good people. Family owned. Mercury insurance company endorsed them.

Pa
Review №33

My work was done on schedule - and beautifully done. The work can not be told from the original car!! Their shop is clean and efficiently managed.

Da
Review №34

Great Body work ,friendly staff

No
Review №35

Joel and his staff were amazing! My repairs only took a week (given it was minor damage), and their customer service was outstanding. They kept me updated through emails almost every day. Will definitely recommend them to anyone!

Jo
Review №36

Took my vehicle in with no issues. When I picked it back up, I had a battery warning and a check engine light on. They said they were not able to work on the issues. Now I have to take it to Ford to get it checked out and find out what they did wrong.

Ch
Review №37

Awesome, friendly staff! I would definitely bring my car back for repair here again.

Pa
Review №38

Awesome service! My car looks brand new!

Jo
Review №39

Very polite, professional and knowledgeable

He
Review №40

Very satisfied with this service!My car looks like new! ♡

Sc
Review №41

These guys are the best. I was constantly updated to the status of my vehicle as it was being repaired. The outcome is fantastic.

Su
Review №42

Very friendly , fast and professionally. I worked on my Subaru out back 2018. Very satisfied. Strong recommend

St
Review №43

The staff at Carstar are always very professional and you can be expected to be taken care of very quickly.

Sc
Review №44

I highly recommend Carstar. They worked to contain the costs of my repair since I was paying for the repair myself. The work was high quality and all the staff were efficient and friendly. Joel Mason was especially good, taking time to explain the details to me and offering me options to save money.

Ch
Review №45

Nice staff, seems knowledgeable. Very helpful.

Wi
Review №46

Very organized, clean and friendly.

AV
Review №47

They are professional and very friendly, they fixed my car faster than I was expectedThank you for your wonderful job.

BA
Review №48

Top rate, and an accommodating staff that communicate well.

Ro
Review №49

Very happy with service professionals

Da
Review №50

This is a remarkably honest and skilled place to have your car worked on. Their pricing was great, the service was friendly and very quick, and I was so happy to get my situation handled so professionally. Scott Dettmers gets my highest recommendation.

Ed
Review №51

Was recommended to Carstar by my insurance company (Mercury Casualty) the work was fast and outstanding. My car is better than when before my accident, they gave it a full detail when in the shop. They even fixed some other minor problems without even bragging about it. I didnt realize the extra effort they took till the next day. They kept me informed all along the way and were friendly, helpful, and courteous. Even gave me a ride home in the bosses car when I dropped mine off. Easy 5 stars!

St
Review №52

Great people efficient and professional thank you so much car star

Ca
Review №53

I brought my car here after being rear ended. They replaced the bumper, rear left fender and tip of the exhaust pipe on my 2012 Honda Crosstour. From beginning to end everyone I dealt with was polite and professional. I dropped off my car on Monday and it was ready to be picked up Thursday evening. They handled the claim with the insurance company, I wasnt out of pocket for anything. The new paint matches exactly, everything is perfect, like it never happened. They even washed my car, dressed the tires, and conditioned the leather interior. I would not hesitate to use them again, and I will recommend them to my friends and family.

Mi
Review №54

There were some additional things that came up but they were handled professionally.

Br
Review №55

My experience with Carstar in Escondido, Ca was outstanding!! From the minute I walked in the door with Dominique, the receptionist, greeting me warmly to meeting my knowledgeable repair specialist Steve, I felt completely at ease and trusted that my car was in good hands. The assessment & estimate of repairs complete with photos was emailed to me the very next day and repairs commenced that same day. I received frequent text updates and calls from Steve regarding the progress of repairs. The repairs were completed 4 days early and I was very happy with the results. By far, this has been the best experience I have ever had with any car service as I am illiterate when it comes to cars and have always felt taken advantage of. This was not the case with Carstar. Superb service and I will recommend to all of my friends.

Ca
Review №56

I highly recommend Car Star Collision. Customer service was exceptional! And my car looks brand new!

Ad
Review №57

Excellent service

Jo
Review №58

Havent chosen them for work in a long time, but their painted surfaces had run marks on my moms Cadillac; discovered from another body shop, who fixed the paint discrepancy caused here. It is a clean shop though, and that gets them 4 stars against those tight messy garage type places.

Ru
Review №59

Fixed my rear bumper

Ev
Review №60

Excellent work !!

Ro
Review №61

These guys are pros.

Information
5 Photos
61 Comments
4.8 Rating
  • Address:350 N Quince St, Escondido, CA 92025, United States
  • Site:https://www.carstar.com/locations/ca/escondido-15185/
  • Phone:+1 760-741-5766
Categories
  • Auto dent removal service
  • Auto body shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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