Great experience with my first vehicle, but I was shocked at how little they cared when I came back to purchase another vehicle since mine had been totalled. A car was held for me ( the loan was approved) we were waiting for the claim with the gap insurance to be completed, I did all the steps I needed in a timely manner. The dealership took 3 weeks to deliver the documents to the GAP insurance, then the car which was listed at 20995 when I qualified was lowered to 18995 and sold. Total bummer.

I was helped today by Hector Pereira the service was impeccable. I greatly appreciated the service he provided and would highly recommend him to anyone!

Loving my A220, thanks to Mr. Hector P who absolutely amazed me with helping me get my car exactly 3 months ago! Mr. P, I will never forget how fun and exciting you made the day, especially when it came to delivering Zadie with a beautiful bow and extras :) You rock!Sonia F.

Staff is rude and not professional at all! I’m completely disappointed by how they handle their customers.

GREAT customer service!!! Hector jumped through hoop after hoop for me!! After months of going back and forth, deciding if I actually wanted to purchase a Mercedes, I decided too. In less then a few hours Hector was answering any and all questions I had, he sent pictures, video etc. We live in a different city, 45 min away from the Mercedes dealership, and he was so accommodating with our time and our crazy busy schedule. If you are in the market for a luxury car and or SUV definitely check out Mercedes-Benz of El Paso, and ask for Hector!!! He will do whatever it takes to assist you in anyway possible!

I recently brought my Mercedes to Hoy Fox. I am a newbie customer as I recently relocated from Dallas to El Paso. Kudos to Loni for keeping me informed- but the customer service was less than impressive. I went to pick up my car- paid at the cashier- no one came out to meet me and discuss my vehicle- but the worst part- was I was handed my key and told to go find my car myself. So basically wander around in the 100 degree heat in a parking lot to retrieve my car that I had just paid 1400.00 for repair. Contrast that to the Charlie Nissan dealership on the West side where my husband had work done last week- where the service writer came out to see us, had our clean car brought up ( incidentally she had cleaned it inside and out), and told us if we had any issues-to please let her know. One would expect much more personalized service. Very disappointed.

Went there to get my check engine light checked out on my C300, this was Friday. The service rep said hes all backed up. Ok understandable, so I asked if he could schedule for Saturday or schedule in a few days. Nope, all backed up till October, are you kidding me. These guys cant check an engine light. What happened to Mercedes customer service? How sad.

I will never come back to this dealer again.I brought my car for an air bag recall and when they replaced it, they broke something that make the steering wheel lock in place. I told them and the said it was like that when i came in. I requested to speak to the service manager,William Estrada, he didn’t care, he told me it was like that and only offered 10% discount if I wanted to fix it. I can’t believe he is the manager, he does not want customer service means. Be careful with this dealership.

Great people and service. courteous service advisor alex

Hector Pereira went above and beyond on customer service. It was my first Mercedes purchase and he explained everything from top to bottom of my new vehicle. He still calls and checks in on us to make sure we don’t have and questions.

Happy they got my car running when my starter went out. Not happy they had my car for 3 weeks and said I need a battery for $747.33

*trying to get my points*Make sure they triple check the issue with your vehicle. They can easily rip you off by accident.

Hector helped us find our first Amgs. I got one and the wife did, too. He worked hard to met our demands. Is he the “Go to guy” there! But furthermore, we continue seek to Hector as a friend. Thank you!

Natalie Lara really worked to get us a great deal. This is the second vehicle we have purchased with her. Great salesperson.

Leslie was hospitable, kind, and professional. I honestly have never met a sales associate with all these qualities. I felt very comfortable as he talked about my options. He was transparent and honest and very knowledgeable. I appreciate the time he took, I never felt rushed. He made me feel important during my visit and test drive. I highly recommend Leslie for an unforgettable Mercedes Benz experience. Thank you Leslie!

Just put the finishing touches on my new C300 from Mercedes-Benz of El Paso. Our salesman Isaac Flores was great to work with and provided excellent service even after our purchase. Isaac addressed any issue I had by phone or text promptly. During my purchase I requested an installation of a light up Mercedes star on the grill of my car. Isaac got me the part the next day and personally coordinated the installation with the service department. Their attention to detail reassured me that I made the right decision in purchasing a car from them.

The service writer Roger was not very nice he was not customer friendly Mr Juarez was roger he did not even ask me if I needed a ride home

Will never take my business back to this place I rather take a flight ✈️ to the Mercedes Benz in Arizona, bad customer service and the service department is worst. Not friendly staff at all

I was quite pleased with the service I received while buying my new Mercedes. The salesman who worked with us, Hector Pereira, was there answering questions from start to finish. He went through all the mechanics of how to operate the vehicle and all the things a Mercedes has to offer. He took us out on a test drive and explained everything thoroughly. I did have to go back because I was so excited about the car that I forgot some things. He explained again. I would highly recommend Mercedes and especially this friendly and knowledgeable salesman. Thank you Hector.

Mercedes Benz is the only automaker in the world that still makes parts for ALL of their vehicles. Yup, even your grandparents relic Benzo. Go down there and ask for Mr Robert and he will take care of any parts issues you may have with the best customer service even for a snobby place like this. Only its not snobby but welcoming.

Sales department is awesome but once you have your mercedez youll have a rude awaking with the service department. I have been to many service departments over the years but have never experienced this kind of horrible service before. They scratched my vehicle, didnt get it fixed right, stole my car manual out of the car and just were generally treating me like I was too much of a hassle to deal with. My concerns were never addressed and thats their so called service... RUN!!!

Manny took great care of us from the beginning. We first went to look at a CLA but then decided to take a GLE. The process from the beginning to the end were extremely smooth, all warranties and vehicle functions were explained to us, and most importantly not once did they make us feel pressured. Agustin was also very helpful and made sure we received the best interest rate. We will definitely be going back and will recommend Manny and Agustin to all our family and friends

Great experience. Bought my wife her first Mercedes. Isaac was absolutely phenomenal and made us feel top of the line. I 100% recommend asking for Isaac to help you. Overall 10/10!

After going back and forth with the dealership, I must say they are great. Customer service was amazing, and they followed up with us every week to update us on the cars available. They have good COVID policies and everyone is following them. Julio and Isaac were great and very friendly and knowledgeable.

Spoke to Joe Montelongo at the service shop. He does not care about taking care of his customers. He didnt even called me to let me know that he does not have an ETA time on my tire. I had to call him to ask him about the status. I did wait about 4 hours for a return call. I ask to speak to the general manager and his response nobody is available to talk to you. I can transfer you to the shop foreman? Like really poor service

The staff is nice. But for a Mercedes Benz dealership the environment/support/service is horrendous. I’ve gone to other dealerships where if you have an issue they can see you same day with lots of great amenities such as couches,snacks,drinks,tv’s and this dealership feels like I’m waiting at a jiffy lube. On top of that it’s always by appointment that are 2-3 weeks out and if you have serious engine troubles (like i did) you are SOL. I never thought I’d see the day where a Ford dealership out preformed this dealership in just about every way. It is a shame that a dealership that sells “high end” cars provides the worst for its service department and guests. If you want to see what I mean take a peek over at the Austin or Dallas dealership. Top quality service, unlike El Paso’s.

Kevin Barnes was so welcoming when we walked in. He listened to what our family needed and showed us some options. Once he found out that the GLE 350 was what we wanted, he showed us all that the vehicle had to offer. More importantly, he wasn’t afraid to show off the vehicle’s sounds system in the showroom, the power during the test drive, and overall just what the car was equipped with! He made our car buying experience fun with his personality and knowledge of the Mercedes-Benz line of cars. Great experience so be sure to ask for him when you walk in!

A pleasant car buying experience with a trade-in. who knew you could find a beautiful Subaru Forester at a Mercedes dealership ?! enjoyed working with Dino

Great experience purchasing my vehicle! Hector and the rest of the team gave awesome customer service and made the process swift and easy. Would definitely recommend anyone come here without hesitation!

Great experience all around from Augustine to Isaac; Frank and Martin in Finance, Hector and Julio. Great team and great experience. I would go to this dealership all over again. Very knowledgeable on all aspects of car buying experience. Thank you!

Hector and Frankie were very knowledgeable and helpful with getting our new car. We always come back because we get great customer service.

Oh my goodness, where do I start? Natalie made my car shopping experience so easy and I do not regret my purchase here. From the first call down to the signing, Natalie and our finance manager did a wonderful job, thank you guys for all that you did for me and making this process an enjoyable one! Definitely recommend these guys.

Louie Salazar was great. He answered all my questions and treated us with respect. He listened to my needs and helped me find the perfect suv. I have already recommended him to a coworker. I hope he gets recognized for his great work.

The Manager Mr. Cervantes is an excellent sales consultant who is always very dedicated to earn your business. If you are going to buy a new or used Mercedes Benz. Please consult with him first and I guarantee that once he earns your business you will be a very satisfied customer as I was.

MB El Paso service department has provided excellent service for the past two years for my GL 450. Prompt and professional. Roger Ganoa always made me a satisfied customer. Keep up the good work.

Excellent service.

Kevin is professional and knowledgeable about his stuff. He made our experience with the company smooth and listened to all of our requests. If you’re thinking of doing business with them they’ll take good care of you.

Luis Barragan was an amazing help and sales consultant. He definitely knows his product and was so helpful! He made our car buying experience spectacular! I would highly recommend Luis as the person to go to at Hoy Volkswagen

Made things right when having a check engine light problem on our new vehicle. General Manager made it a much more streamlined and productive process.

Dino and Frank made the purchase of my vehicle am easy and enjoyable transaction. They were both very courteous and professional. Thank you both, highly recommended

I’ve been to a few dealerships prior to buying the car I purchased here. Armando was great showing us everything we wanted and didn’t pressure or push us in any way. You go and look at what you like and vehicles are priced competitively, unlike most places in El Paso.

Although I purchased my Mercedes Benz vehicle out of town (because I didnt live in El Paso), I am appalled by how rude their service operator, Monica, was on the phone when I was scheduling my first service appointment at Mercedes-Benz of El Paso. There was absolutely no courtesy, no manners, or anything positive with my interaction with her. She even asked if this was my first time taking the vehicle there, which I answered, Yes it is. Instead of using my answer as a sign to better explain how they work, she continued to be short until I told her she didnt need to be rude to me. To which, she argued back and insisted she was not being rude! I am always pretty understanding with most establishments, but arguing with a customer about being rude proves my point. Mercedes Benz is considered a high-end brand for a reason, both in engineering and (supposed to be) with service as well. First impressions matter. My first impression with this place is extremely poor. Very disappointed.

This is my second purchase here! In between I made a purchase from ford and decided to trade in my ford for another VW. I have had an amazing experience with both purchases, I always get the best customer service and that’s exactly why I came back! Alberto Velazquez was my sales man, and Patricio was the manager they both went above and beyond to get me what I wanted. I highly recommend making your next purchase here! Thank you!

Great place with great cars.

The best experience I had buying a car. Thank you so much hector and Natalie. Best customer service. I am extremely happy.

Excellent customer service, our sales representative Dino was very professional and courteous. I highly recommend this place for anyone looking to purchase a vehicle.

It was a very smooth and fast purchase . Louie was very professional and detailed with any questions or concerns I had about the vehicle. I love my new Mercedes ❤️

Best place to go for your needs Natalie Lara one of the best helpful sales person! ❤️

We had a great experience with Isaac while purchasing our Mercedes-Benz. He listened to our questions and answered them kindly and elaborated on them as well. We enjoyed that Isaac was not very persistent, he was very patient, and he made both my wife and I feel as if we were on top of the world! Great job Isaac and best wishes on your continued success!

Took my car in for recall and service was excellent. Thank

I just leased a 2020 GLE 450. My sales consultant was Mr Leslie Fleischer. I’ve been buying or leasing with Mercedes for more than 15 years. I am a very busy physician but Mr Fleischer Has always excelled in accommodating me and making sure that the buying experience is an enjoyable and smooth one. Everything went very smooth and easy, from the ordering of the vehicle, to the signing of the financial paperwork. Mr Fleischer called me several times and kept me informed of the production start date until final completion of the vehicle. To finalize, a truly enjoyable buying experience thanks to the assistance of Mr Fleisher. Thank you also to Mr Flores from the financial office. He made me feel very comfortable and the signing was very easy and fast.By the way, the car is excellent, a pleasure to drive.

Awesome experience buying our GLE 350 Mercedes!!! Kevin Barnes was our sales rep... outstanding customer service! Kevin answered all our questions and gave us the best deal! We felt no pressure to buy.... will buy again!!

Julio, Leslie and Héctor provided me and my wife with a fantastic service. They were all genuinely friendly and informative and showed us the different units they had until we found our best fit. We are now the happy owners of a fantastic GLE 350. THANK YOU GUYS.

Leslie Fleisher was phenomenal to work with. I highly recommend him and Hoy Mercedes-Benz for any vehicle purchase. Our recent purchase was an awesome experience from start to finish. Thank you for everything.

Awesome car buying experience and service. The entire process was stress free and fast. I love my new Mercedes Benz. Thank you Kevin and staff.

Driving through El Paso in our small RV on a MB Sprinter Van chassis. Rear turn signal faulty, working sporadically. Loni Miller was our Service Advisor. She squeezed us on in a Friday afternoon. Mike was the super friendly Tech who took apart the light assembly, changed the bulb and clipped it in (former bulb was not properly clipped - likely the problem). We were on our way in 50 minutes. Very happy campers! That’s customer service!

Isaac Flores was helpful and attentive to what I was looking for in my CLA. Im extremely satisfied with his service and definitely recommend working with him.

While traveling in New Mexico our Mercedes RV, the engine light came on with 10 engine starts left. We made a special trip to El Paso to this Mercedes dealership for service. I read the reviews and saw that they people in our same situation stopped there and were in and out squeezing them in between appointments. These reviews made my decision easy to come here. First thing Monday morning we stopped here. I was directed to one of the service consultants who told me to leave the RV there and they would get to it in a couple of days. I told her our situation and she said we cant just jump to your situation, you need a appointment. She would not help us so we left.

It was time for our first service. The service rep, Joe was very professional. Our car was returned to us in a few hours, better than new! The loaner they gave us to use was the next model up from the one we own, which is a great marketing! Well definitely be going back in the future.

Our sales consultant Mr. Velasquez was very attentive, we were very please with his assistance in the purchase of our vehicle.

Kevin made my car buying experience at Mercedes Benz effortless and painless. He was thorough in explaining the features of the vehicle and quickly answered any questions I had. Great experience

Horrible! Wait time 8 hrs + just for break pads. Get to work!

Service advisor Joe did not care and did not offer to find a solution to the problem. All he said was I dont have a loaner, I dont have shuttle service and I dont have the tire. Go home and call the road side to bring us the car back. Joe did not even offer to put air on the rest of the tires. Very bad service.

Luis was amazing. Got me exactly what I wanted for an unbeatable price. Went out of his way to help me in making sure it was an easy process and I was completely satisfied! Could not have asked for a better experience.

Incredible customer service, I always love the new car buying experience that this Mercedes dealership provides each and every time.

Good customer service at the parts department, Ron was helpful and patient.

It was my best experience to date in the purchase of a vehicle. The staff was knowledgeable, friendly, professional and prepared for my needs. I would not hesitate to buy another car from them in the future. Thank you Mercedes of El Paso!

Awesome period

Natalie and Hector were so easy to work with. They both made the process of purchasing a vehicle enjoyable. Thank you.

Great customer service!!! Staff are very friendly and always very polite. Very nice waiting room with coffee bar for customers.

Wonderful service... my sales rep Issac is the man to see

While driving from Phoenix to Houston on the I-10, I had a blowout. When I went to put the spare on, the correct spare lug bolts were missing. I called Mercedes Roadside Assistance and the car had to be towed 3 hours to the El Paso Mercedes dealership. Because of the location, I had to wait four hours before the tow truck showed up. This was at 1:30am until 8am when we got to the dealership. I had to have the tire replaced, I met the service advisor Yolanda Loni Miller. She was able to locate a tire they didnt have and have it immediately installed for me. Then when I went to the parts department to get the correct lug bolts for the spare, they were out of stock. I had told Loni that we were driving from Phoenix to Houston to help my friends family in the flood as well as other volunteering. When my car was ready Loni brought me 5 used lug bolts so that I wouldnt have to worry about having a flat and not a spare during this mission. She really went out of her way and her customer service was some of the best Ive ever had. If ever an El Paso I definitely recommend seeing Loni for any of your Mercedes service needs.

Always a great experience. I worked with several of there depts regarding my vehicle and upcoming purchase.

I love my new 2020 Jetta R-line. Kudos to Volkswagen for bringing the R-line mated to a 6 speed manual transmission and also the xds lock differential , those are my favorite features of the car. I definitely recommend Carlos Orozco, he was very patient and explained me EVERYTHING about the car, what a nice guy he is. The experience of buying my car at Hoy VW was almost great. The only downside was the finance manager, he seemed to be in a hurry and all he wanted to do was taking us out of his office. Not very professional for someone in the finance department in my opinion.

My wife took her C300 to get the tire pressure sensor fixed on 08/01/2019. The staff was very friendly and professional. The mechanics fixed my wifes car in a short period of time and even washed her car when they were done. Great staff and service even after you purchase a car from them, the quality of service never fails. Thank you Mercedes-Benz of El Paso for taking care of my family.

Feels good to purchase a brand new C300 with the AMG package. I had an awesome experience diff go see Natalie and Julio them 2 worked miracles for to get a good price and overall my wifes dream car thanks Mercedes Benz

Very unhappy with their service department. My husband took in his vehicle yesterday because the front right tire was not holding air. He came straight to work and was there for hours. They eventually told him there was a nail in the tire and it had to be replaced. Okay, what a relief, the problem is solved... Wrong, we get in the car this morning and the tire pressure light comes on and its telling him his tire is at 0. We get out and we see that the tire is flat. He takes it back to the dealership and they tell him they will be lifting the vehicle to see what the problem is, which is what they told him they did yesterday. So it turns out it was a different wheel that had the tire that had a nail which Im glad we were able to replace but this time it turns out his rims were cracked on the front right wheel. Which is no fault to the dealership, but if they had lifted the vehicle yesterday and checked ALL four tires like they told him then why was it not caught and fixed? Now they have to order his rim which will not be available until next week and they cannot even give him a loaner vehicle for the meantime. Im just very disappointed in the shoddy job, they missed what they were supposed to do and now my husband is left without a vehicle

The sales team is as helpful, efficient and enthusiastic as the service team. We had a great visit and look forward to a new car soon!

Dino is the BEST car salesman that my husband and I have dealt with. He does it all in the customers best interest. I will be sure to recommend Hoy Automotive to everyone.

Thanks to the entire Hoy Family Auto Team,totally recommended, they really make you feel at home,thanks, again!Blessings

Car taken in for recall. Appointment was set by the dealer and MB. I was told the work would take an hour. Upon arrival I was told that the car would need to stay all day, no dealer transport made available. I was left stranded until I agreed to reschedule a week later. Disappointed, again

Just recently bought my first Mercedes-Benz here, the sales team was amazing Michelle my sales consultant went above and beyond to make sure I was happy. I got an amazing deal and a car to dream about, I highly recommend to anyone looking to purchase their next toy to drop by and give them a try. I promise you wont regret it.

Joe Motelongo always takes care of me when my C300 needs service or repairs. He keeps me informed if theres other repairs that need to be done and hes considerate of my time. Thank you for providing excellent customer service always!

Ida Gomez was my sales consultant, and she was extremely professional and friendly. The entire sales experience was pleasant (and that’sa rare statement). I have owned many vehicles, and this was by far my best experience.

I love this dealership you can shop stress fee and no pressure at all.Luis Abrego was our sales rep and he has an outstanding customer service.

Not a good experience in their service department. I left without doing service with them. Will not return.I didn’t even get as far as getting a quote on my service because I felt the service writer didn’t care too much about me because my vehicle was older. I left and went to an independent shop who wasnuch better to deal with and actually appreciated me as a customer.I will not go back here.

WHAT A WASTE OF MY TIME!!! Yesterday I scheduled an appointment for today at 2pm clearly stating that I would be waiting on my vehicle. Today as I am turning the corner to the dealership, at 1:50pm, I receive a call from the service rep informing me that he was UNAWARE that I wanted to wait on my vehicle (clearly stated when making the appointment) and that there was no way they would be able to service my vehicle and return it to me today. Instead that I could just leave it there until sometime tomorrow, whenever Im guessing they could get to it or reschedule for another time. My issue is the timing of the call to inform me! After driving 30 mins and with the dealership in plain sight this is what I am told!! All I can say is WOW REALLY!!!

Leslie is so kind and sweet! He had everything ready for me before I arrived so I wouldn’t have to wait! Thank you so much

My car has been in the shop for 5 months

Had the best buying experience from which I drove away with a beautiful, affordable car. Thank you Kevin Barnes.

To own a Mercedes is the bomb!! And its even greater when you work with a fantastic service professional like Joe Montelongo. Joe consistently provides supreme customer service. Joe you are one in a million and thank you so much for the years of great service. The experience at Mercedes Benz of El Paso and all of their staff is warm, inviting and productive, thank you very much.

Excellent service with great service advisor Yolanda. She listen, helpful and promising. Always work done right and on time. Easy to make appointment and friendly atmosphere. Keep it up Loni. Highly recommend for service with Loni. Thank you

Just thought windshield would have been washef

Ordered a small 50$ accessory, waited two weeks . Returned happy to pick up my part , wrong part, returned a month later again, wrong part . Asked for refund, was told to go online for refund. No refund , called a couple of times .. No refund.. I gave up on my money , remembering issue only now.. Being in the market for a new large luxury suv.. Audi it is ... note bathrooms are filthy.. this dealership, lost my business.. plus many friends & family.

Took my C-300 in for it’s general service, and as always, Joe Montelongo assisted me. He is an amazing service advisor and constantly recommends me the things I know my vehicle needs. Incredibly trust worthy, and on top of his line of work. A+++!

Leslie leads by example: knowledgeable experience that helps to assess then execute the particular customer needs in a timely quite efficient manner.

The salesman was very knowledgable and patient. He explained all the options to us.

I just purchased my first ever Volkswagen a couple days ago. I filled out an application online beforehand to get pre-qualified for financing which helped the process along. Our salesperson Luis Abrego answered any and all questions I had. I never felt pressured by him in my decision. He was very knowledgeable about the different vehicles and showed enthusiasm along with myself regarding the vehicle I chose. I felt like a very valued customer throughout the whole process including with finance manager Joseph. I am completely satisfied with my purchase and I will always recommend Hoy Fox to my family and friends.

Mercedes Benz of El Paso is amazing!!!!! I’m always treated like family in the service department, service is always quick and Convenient. They always show concern in me and my family safety. The staff is always friendly and helpful!!! This is definitely an extension to my family! Me. Roger literally treats me like his daughter!!!!!

Danny Sanchez was very friendly and accommodating in my necessitiesThank you