Not sure what all the fuss is about. Some people are just rude and have no manners. Yes the post office is busy. The least busiest hours are either early in the morning or late in the afternoon right before they close. Obviously it’s gonna be busy when everyone is there at the same time so plan accordingly. The ladies that work there are super nice people.

Be aware that the hours listed on the website are not accurate and havent been for a while. It would be a small courtesy to update them so people can make informed decisions. Ive twice wasted trips here thanks to their erroneous website.

Worst post office ever. The one and only star they get is for being open past 5. Rachel moves incredibly slow and has zero sense of urgency. I ran in during my lunch hour to drop off a pre-paid package and get a receipt, a task that should take no longer than 5min… I wasted my ENTIRE lunch hour there, even though there were only two other customers in front of me. A line of 20 people formed, going through the lobby and she didn’t care to pick up the pace. They don’t care. They’re getting paid either way. They also never have any priority boxes or tyvek envelopes in stock. These are your tax dollars at work!

This location has a tendency to hold packages until the next day despite the tracking numbers saying out for delivery. Out of the dozens of packages I was supposed to receive, more than half of them were not delivered until 3-4 days later. One ended up being a week late because they held onto the package. And calling them doesnt help either, with half of the phone call experiences being very unprofessional and disrespectful. I was left on hold twice for 15 minutes, leaving me to assume that they never picked up the phone at all. In person wont help you either, as the staff are very rude and tend to not care at all about their job. Either they get people that respects others or Im better off driving to the next town and picking up the packages there. If I can give this place 0 stars, I would. But Im forced to give this place 1 star, for being in my town at least.

Outside mail box jammed full, went to Red Bank PO, no problems at all. Supervisor said he would call me back next day, said mail with change of address goes to Virginia holding area, never called me back need important banking documents, 24 days already, new address is 3015 Fox Run Dr Plainsboro, NJ 08536, supervisor at Plainsboro PO. Said he would look into it, I gave him my Tell number, never called me back, the girl at the front window barely understood my English and I didnt understand, her english at all, whats going on here !!!!!!!!???

Is there a line? Yeah. Wei--the older Asian lady people referred to, she has a name, her name is Wei which means Rose in English--is entirely knowledgeable and knows perfectly well what shes doing. She speaks softly so you must listen carefully to hear.Delivery is--well, its not fast, but NONE of it is fast these days thanks to our delightful and awesome US Postmaster Louis DeJoy.I think this post office could probably use some work with whatever team the USPS uses to motivate and spruce up post offices that are falling behind, but I also think they havent got a heck of a lot to work with and theyre doing their best.

Do NOT send packages out of this office!! They lost 2 paintings that I sent out. One was to northern nj and ended up in Connecticut. The office in CT said that NJ put it in the wrong bin. Now it is no where to be found with the tracking number. They say damaged or lost. I am so furious!!

Hope you have an hour to spare. Otherwise this post office is fine. Just slow. Very very slow. Usually because they only have one person working and that one person is in no hurry.

2/8/21 website says open till 7 PM. So I drove over. The signage on the lobby window says 7PM. They were closed at 6:30PM. I tried to call (local#) at 10:15AM 2/10/21 and the phone rang on rang, no answer. They just dont care and the Covid crisis is not free ticket to act negligent. Even when they are open, they are slow as death. Once I was waiting so long, I was looking for something strong enough to hang myself.

Had made an appointment online for passport at 1:30pm got there and they closed at 1pm due to covid. I got all ready to file for a passport and picture and their website was totally wrong!

Only open until 1 on saturdays!? Update. Your. Hours. On. Google. There’s hoards of people arriving one minute after 1pm and lights are already out like you all can’t wait to run out the door. I swear the work ethic at this location, covid or not, has always been the WORST.

AllI have to say, if you don’t t like your job, leave! Plenty people unemployed , i am one of them. GodBless us all...

Please update hours , they are open till 6pm , NOT 7 !

The hours are all wrong they close 1 hour before :(

This took me 1 hour when in reality it should have took me at most 10 to 15 minutes a really hate this place dont come here.Update: I see that this place Comments dont do that thats not helping

The woman with the dreads clearly hates her job and life. Throwing packages right in front of me. Also very rude. Didn’t even let me double check the address. It was honestly my mistake for not letting someone go in front of me so I could have been helped by the nice older woman that usually helps me. Lesson learned.

WORST post office I’ve ever been to. The workers move like MOLASSES especially the older Asian woman and the reddish hair white lady. If either of them are there prepare to wait 30 minutes or more, better yet just leave and save yourself the headache. The last time I came here it was just the Asian lady ALONE (whatever manager scheduled that should be fired)! I was 6th in line and waited 35 minutes. INSANE!! Then today I went against my better judgment and online it says open til 7pm and at 6:08 they are doors locked lights off. Another lady was trying to get it too and said this happened to her a few weeks ago too. So inconsiderate! CHANGE YOUR ONLINE HOURS SO CUSTOMERS KNOW! Horrible. Just horrible. NEVER again.

New Covid hours: Mon - Fri 9:30 - 6:00pm, Saturday 8:30am - 1:00pm.I appreciate the staff putting themselves at risk during the Covid Pandemic. This is a very busy location. There is always a line no matter the time of visit. Staff is helpful and straightforward, no sugar coating.

Walking into this post office is a depressing. The employees seem to really hate their jobs and it shows in work ethic. Sometimes it seems like there slow moving robots (especially the one with short hair) with no life or personality in them. I pray for her every time I walk in. I have never been to an establishment like this, I will definitely be traveling further for my companies postal needs. The day manager and front employees should all be let go immediately. There’s too many willing and happy people on unemployment that can do customer service correctly.

I would give no stars if i could

Lucky to get mail delivered by 5 pm. Circulars that used to get delivered on Thursdays sometimes delivered now on Saturday or following Monday. What happens when a supermarket has a 3 day sale and circular isnt delivered until following week? Not good.The outside mailbox at post office is sometimes overflowing with mail sticking out or peoples mail on grass next to it? Does anyone care anymore?

USPS Said My Package was Delivered and Left in My Mailbox, When My Mailbox is Not Big Enough to Fit a Package... for the 4th Time in a Row My Package is Missing! I Want Nothing Shipped Through Them!

Slowest and worst post office EVER!

I appreciate that this post office stays open later than all of the other ones in the area, but there are huge drawbacks of coming to this locations. While the staff is generally friendly, everything moves exceptionally slowly here and there is definitely a need for additional help behind the counter.If you happen to come to this location at the beginning/end of a month, expect to spend at least 30 minutes in line waiting for other customers to get money orders from the one working clerk.

Everyone is terrific! SO helpful and SO nice! 5 star service every day, no matter how nasty/rude some customers are to them. God bless all of them! Truly a great group of people!

Worst post office experience ever

Ive had hundreds of transactions at this location. The front desk is often understaffed but the clerks that are there are usually quiet and competent with one exception whose appearance is constantly frazzled and who has an frustrating eye for minutia.When you are in a long slow moving line the last thing anyone wants to hear is a lecture on the correct and incorrect way to apply tape to a flat-rate priority mailer. I witnessed the rest of the staff eye roll in unison in response to this, so it is a known hazard. Other than those pitfalls its a fine location.

Low lives who hang up the phone when they don’t like what you’re saying

-Negative 2 stars -Carelessly throwing & breaking a fragile expensive family item. Glass shards all over box inside after packing it appropriately to avoid such a scenario. Specifically selected fragile coverage to the shipping cost and wrote Fragile all over package!!! Post office has admitted to losing 4 packages and this is only the beginning. -I WILL NEVER USE THE USPS EVER AGAIN !!! ANY OTHER ORGANIZATION WOULD HAVE FIRED SEVERAL PEOPLE FOR SUCH POOR SERVICE.. UNFORGIVEABLE

This place is a mess. I showed up for a passport with my child. We had it scheduled and everything was in the proper order. The guy at the front (who looked like a 1990s George Carlin) was completely rude. He told us that we weren’t scheduled (I had it on my phone and showed him), that the person responsible for doing the passports was at lunch (it was 11:25am), and that “maybe” when they got back from lunch “maybe they could help us.This is why the US Post Office is going out of business.These people are terrible.Only positive- my 5-yr old learned a new vocabulary word. Incompetent.

I had my passport processed there recently and it went very smoothly . I had everything, made an appointment and the postal worker answered all of my questions regarding it.

Would give zero stars if possible.Update: Would give negative stars.

Your website needs to be updated if you are observing COVID-19 hours. The one time I needed to utilized the Post-Office your website states open till 4:00pm, NOT 1:00pm.

I live in the area so eatontown post office is the closest to me. Every time I go to this office that one African older lady she is very rude and nasty to all the customer she has no customer service at all. makes me want to drive to next town just not to deal with that one person.

My company relies heavily on USPS for our mail and they fail to deliver.. literally. Our mail doesnt show up till about closing time (5 P.M.) and sometimes it doesnt show up at all. Multiple times our mail just doesnt get delivered and we have to wait an extra day. Very Poor service, extremely frustrated.

I do not recommend this location to you at all unless you have to go. Both post officers are dumb. They don’t understand anything . They just know how to do regular stuffs. If you have any question or need to do something different, they just refuse you and can’t even answer your question. They have those heads not working. No more USPS, only UPS. Good luck to costumers

Absolute worst post office in the area. Three clowns at the window. One moves slower than the other, very passive aggressive. A total waste to even complain to post master. Hopeless situation. Avoid this PO at all cost.

Terrible customer service. Rude and would not answer my questions. Supervisor told employees to not give out information on why we didnt get our mail the prior day, only staying that she was instructed to tell customers it was going out today. Got no explanation whatsoever.

Needs to update their hours. Unacceptable

Its the post office... of course youre going to wait.That being said... professional and knowledge staff. Very friendly too.

I had my passport processed today. I had everything that I needed, except the photo, but I managed to get in and out in a short time thanks to the passport processing attendant. Thank you!

We live on a large but quiet cul de sac. Our driveway was resurfaced and for two days had to park curb side and blocked or partially blocked our mailbox. This would simply require the post person to walk a few feet if parked before or after our car. After two days of no mail, AND no notice of any sort, I called the Eatontown Post Office. They indeed were holding the mail for their policy as relayed was if postperson has to get out of their vehicle to place the mail in the box, they will simply not deliver. So then had to drive to the post office and pick up. When I stated that I will be relaying this experience on google, the postal employee, middle age matter of fact balding man, laughed. Perhaps he is right. Most all mail was junk anyhow, and the one or two things that were not, could have easily been obtained via internet. For the longest time I thought it was important to maintain the USPS and not privatize. Believe I finally changed my mind.

I please a order 4 next day delivery and it did not got there on time next day over so I request for reimbursement it took about 4 weeks to get the money back but it was worth it the delivery was free their mistake

The manager was very helpful in letting me pick up an item on a monday that could not be delivered to my apartment complex because the office is closed on mondays.

If I could give 0 stars, or negative stars(?), that would be an apt representation of the horrible service at this post office. Nothing stellar about the rude employees. Negative experiences repeatedly. All management needs to be removed. Try, try again, Eatontown USPS. This place makes its customers postal, and thats saying something. Just yuck.

My mail keeps getting lost or not delivered to me and I get in trouble when things are not sent to me like stuff from Medicare or Medicaid or social services important tine sensitive items dont come to me all the time and I often get another persons mail on the other hand I have a friend that works there whenever he is on my block for his shift everything gets distributed correctly

Always incredibly busy and understaffed. Expect to wait in long lines. They have great hours. They are a distribution center so they get your mail out quickly.

I wish they knew what they were doing but they dont! Totally useless!

My Eatontown mailman is nasty and rude. It is pouring today and half my mailwas hanging out of the mailbox. He noticed it too! He also puts the neighbors’ mail in my mailbox at least 2x a week. He never has a kind word - horrible person

Waited for a long time in a big line.. there is only one person working there in the afternoon..This place is very inconvenient

This is a great post office very nice people

Eatontown branch fails to scan in packages before sending them to Trenton from what I gather after speaking to a large volume e-bay business and their USPS supervisor. What should take two days to ship four towns away is now MIA.

One of the employees is very rude! I always had a bad experience with him every time I had to come in. Because of him I never go to this post office ever again. I dont feel like getting aggravated every time I am there. My son had the same experience with the same employee on a different occasion. The lines are very long too.

Theyre very slow and unfriendly. Theres always a long slow moving line with employees that seem like they hate being there and hate life in general

Absolutely pathetic they are the slowest postal place ever and do not even deserve this one star they Don’t deleiver your packages even when they are there

I called to the post office to see when my mail was going to be delivered it’s 8pm no mail yet spoke with Tom he says that he has 3 carriers out mind u I drove through the complex never saw any mail trucks then it so crazy the mail carriers delivered to homes across the street from my apt complex never came to us such liars n I will call postal inspector regarding this situation..

This is the worst post office that I have ever been too. The employees at the desk are either as slow as a turtle or they have an attitude. Most of the time there is only one person at the desk and the line just backs up. Go somewere else.

One nice woman thats been working the desk for many years the rest are RUDE AND NASTY like they why are you here.....they are open till 7 which is helpful

This post office, even when you call and tell them they attempted to deliver your package to the incorrect address and town, they still redeliver to the incorrect location. At this point we just go to the business and pick up our mail and packages. Useless

They are not very good at answering their phones! Please get an answering machine.

Lost my mail, said they would leave mail in hallway for me when mailbox was down (it is their property to fix) and never left my mail. Not helpful at all!!

Great hours and cordial staff

The worst post office in the United States!!!!...The employees are very rude! When I placed my mail on hold during my vacation, they lost my mail in several occasions and I had to paid late fees on my credit cards bills. I have never had so much mail lost .

One of the employees were very rude when i asked for stamps how petty

I am a employee of the post office

This post office is under staffed

Very slow

They never answer the phones here

Hello, I have 5 days that I have not received my letter and I have not received any explanation. I am urgently waiting for a card that my bank sent me to pay the rent. I need an answer, please, my address is; 22 crawford st Eatontown nj 07724