First, they make you wear a mask and the lady was so rude about it. The one place its still required and god forbid I didnt know. Second, the lady was rude in general, her whole attitude was bad. She made it seem blasphemous that I didnt have tape to seal my package so she gets out the tape gun and pulls off a piece that was clearly way to big and hands it to me. Not for nothing, but it was more work to pull off these giant pieces of tape and hand them to me through the plexi glass barrier than it would have been to just use the tape gun as intended and tape the package herself. UPS over here is much better. Company uses FedEx for returns so i had no choice.

Its hit or miss with staff here ..not personable ...ups has much better staff. Theyre back to masks which is ridiculous. One person at a time inside ..caved to woke culture

Rude and unprofessional! Pouring rain outside and they make you wait outside. I stepped inside so I wouldnt Get wet only to be yelled at to stay outside and put on a mask

The woman who was behind the counter told me to pull my mask up at 1:00On Tuesday / the next person on shift came out with her mask Down blowing her nose / rude / charged without quoting a price , disgusting

They pretended to make a delivery attempt and logged “customer not home” at 9 AM but never even came to the doorstep (caught no one on camera) much less leave a slip. Continually pushed back delivery time, once to 5:00 PM, then end of day, at which they took 10 hours to finally say that my package was returned to the store itself. Leaving me zero time to go pick it up in store. Incredibly disappointed, dedicated an entire day to this package. RIDICULOUS.

This is the absolute worst fed-ex location I’ve ever had to have packages shipped too. The entire staffs rude, costumer services is non existent. As well was the insane delay for pick up that has happened to my last few packages these last couple of months where it has arrived at 10 am but is not available for pick up until 12-1pm that’s absolutely unacceptable. I will not be sending anything here agin. Terrible people terrible facility. People need to be fired here !!!

The staff went way and beyond to help us package and ship. Incredible customer service.

Be prepared to wait outside for as long as it takes. Only one person at a time admitted and only one window open for the 30 minutes I was waiting. The overworked teller (?) was quite pleasant and answered my questions completely...well done! Now as for security.. I was not impressed by the hamper outside the building used to accept dropoffs. Logic says things that can go in can just as readily come out...wait on line if your package is important.

Line was long, but theyre efficient as always and my package got to Boston in a day.

No supplies, no one even working there. Waited a few minutes, no staff. ??

Very helpful staff. Knows international shipping very well.

This was a horrible delivery from fedex. They told me my package was not coming today because my address was wrong on the package. Three hours later I go outside my door and the package is on my front door. When I picked up the package it was dripping wet. Every piece of clothing was ruined and smelled horrible. Once again this was a horrible delivery from fedex.

Very personable staff. quick no lines

Horrible customer service and they employees could care less about your packages

Is a friendly place, a good customer service

Really bad customer service. Why is Karen even working there if she can’t type the address correctly?! After 4 tries and a long time waiting she got it right. PS: I handled her the address TYPED ON NOTES of my phone, it was not even handwritten! Basic typing skills should be a requirement for the job. I don’t want to my mails delivered to the wrong address because she doesn’t know what she is doing!!!

Around the Holidays you would think that people would be kinder especially in a pandemic. I had a horrible experience with the customer given by a new hire and a seasoned representative at approximately 7PM on 12/23. The representatives we’re dismissive & insensitive to my situation of just losing my apartment due to COVID-19. They did nothing to help my situation & I had more than plenty of supportive documentation. On one email it showed the address on where the product is going to with my name and that the billing address was indicated different which matched my id. My email address was even my first & last name as on my Id & order the fedex number said the same. I only went there because a representative told me I can pick it up and they will have it pulled & ready, I really feel people are using Covid to their advantage to limit their efforts. Their demeanor was insensitive as they chucked behind their mask.

Friendly and courteous service.

This package Distribution Center is open late and available for drop off. it is in the middle of an industrial area and set up to service those customers. The front room is small and seems to be understaffed, but as I had a prepaid prelabeled package ready to go I was able to drop it off and leave.

Thank goodness this place is open later than a FedEx ship centers or the drop boxes or I would have been in trouble.didnt even have to go inside since they had a bin that you could just drop your package in as long as its pre-addressed.Well done FedEx.

By far the laziest FedEx I’ve ever been to. They will do nothing to help with a package

Just because you drop off a package there doesnt mean its gets delivered quicker.Youre better off going to local drop if you can.Fedex could care less if your package ships quickly.

Wow, what a disastrous place. Wait too long. Crazy, go to UPS.

The worst service only 1 person allowed at a time when they can fit at least 5 people inside. Disaster. Fix your policy!

Always easy to drop stuff off.

Awful. They have an automatic door right by where the line is for services. It was freezing and windy. Felt like being in a wind tunnel. I was not allowed to turn off the automatic door as the employee said it was a fire hazard.

Bad service ...tge woman that work there really not suppose to work with people she nasty ...ill never return to there...better the one with the office and ship...

Excellent Customer focus👍👏

Anythings better than the post office.

Need to wait outside to be served.

RUDEEEEE. There was a black man with a bald head with A BREAD. He act like he didnt see me. So he continues working on the key pad whatever you want to call it. Then I said hello, he said yes hold on for a second. keep In mind I been standing their while he continues looking on the key pad. RUDEEEEEEEE!!!!! Next time I will ask for a superviser.

Rude Customer Service, No attempt at helping me: The nice folks at the Fedex print store helped me arrange a HOLD to be put on my package so that I could go pick it up at this shipment center. When I called to inquire about their hours because I was stopping by to pick up my order, a lady (whose name I will not mention here) was IMMENSELY RUDE to me, for no apparently good reason, and told me in an extremely frustrating manner that the box is probably already on a truck, no one has time to pay attention to requests like this.... She refused to actually look up the tracking number and assist me in any way. Unreal. Very bad experience.

Horrible policies.clerk was polite and professional however FedEx pickup policies are horrible.i showed multiple proof I was authorized to pick up package and was forced to have a disabled mother of a 1 year old come in to pick up package. No humanity in their policy. Also does not take cash.

Today was the fastest and most pleasant experience at this location, I will be back!

Service was great, assistant very nice.

Was suppose to have a package delivered to my home. Gave specific delivery instructions and they were not carried out. Called and spoke with 2 people (1 of them was a supervisor) and they both were uninterested with the situation or trying to find way to resolve it. Very bad experience

Staff is not courteous at all. I came to drop off a package and had couple of corners on the label which were not secured with a tape. They suggested I go and fix it myself. There was a tape lying on the counter but they made me buy a new tape !! This is a truly ridiculous and shameful. They clearly don’t know how to treat customers. When I pointed out how funny this whole thing sounds, they had no response,made no eye contact and showed no remorse. Bunch of robots!!

Usually not enough people helping customers at the front desk which makes pick up or shipping take much h longer than it should. UPS often only has 1 person too, but for some reason the lone moves much quicker there.

9 times this year alone I was told that our items are undeliverable because we are close.All this during normal business hours. They have lost items and are not helpful at all on the phone. I will never use them again. I wish I could rate them -5 stars ,but cant give a negative rating

My business open 7/week . Business hour on Saturdays was 9:00 am to 6:30 pm but they said costumer not available or business closed. Status 9:46 am . I order live seafood ship over night for mothet days now their delivery on mondays . ????? I don’t think you delivery to my address . Very bad service .

...world on time.

Very nice customer service.

Pleasant workers ,staying safe

Fast pleasant service. No hassles

Good customer service- if you are prepaid with a label- they will take you right away, even if the line is big-

Guy at the front desk was nice but both times I came here I was waiting 30+ min to pick up a box. It’s just absurd.

Not crowded, good customer service.

I received a package shipped thru Fed EX today and instead of leaving it at my door, they left it by the garage, where anyone could take it. SOOOO disgusted- this is how you do business? NO THANKS!

Told me my pickup was not available even though I had selected to hold for delivery, and kept telling me the same sentence. Miserable people. Id suggest not using this location due to its incompetent staff and unorganized operation. Truly a disappointment.

Service sucks, understaffed especially in the evening. Go early, they may be better staffed. :(

Such terrible service I Will absoulutly never ever fed ex somthing ever again. Customer service is disgustingly terrible. They kept transferring me to the company phone number for customer service to a representative who did not even speak English so it was hard to understand. After being on the phone for a while he finally answered my question which was if he could transfer me to a fed ex in eatontown New Jersey and after all that he said he didnt have it. Then I called the shipment center and they did not have the number either. And on google the only phone number listed is the company number. So after being transferred to a customer service that finally New what she was doing she transferred me to the one in eatontown and after waiting on the line on hold for such a long time they finally picked up and told me to CALL BACK IN AN HOUR. I am so dissapointed, aggravated, angry and disgusted at the way fed ex treats there customers, i would give this a 0 if I could.

The worst customer service ever. The woman there was totally unacceptable and rude. I came to pick up a package for a friend since he is working till 5 and they closed at 5. I even showed her the id of my friend and everything. She still said no and refused to give me the package. I was mad at her and I cursed at her! Totally unacceptable! Worst service ever!

Employee at the branch was very friendly but ultimately on top of the shipping cost fed ex negligence cost me 30$ when I had top refund customer for shattered ceramics. Theres only so much bubble wrap and padding can do

Could not follow through what they promised on the phone.

Fast. In and out with no wait. You need a photo id to pick up your package.

Line moved quickly, friendly staff.

Efficient and friendly. What’s not to like?

Incredibly slow customer service. Only one register open as well.

Got in & out quickly.

Extremely helpful crew!

Forced to buy a full roll of tape for prepaid label. Pathetic.

FedEx is the absolute worst , dont knock on doors lazy UPS all the way

Always good!

I dont recommend this place they make a mistake like 3 times I got a package from Mexico I spend over $300 and they say they deliver it at my house but I never got the paper a notification that said I supposed to get it so I went back to this place I spend like at least 3 hours each time and finally I called customer service to see wheres my package and then I went to the place I went by there and people there are no very nice so it really is not worth it for the money they charge

Great help and shipping support

Professional fast polite service

Good staff, very quick service

They okay but some of them a little lazy

Nice facility but extremely slow

Never a problem, very helpful

Need more staff to help customers

Only one girl working the desk and 4 people waiting but she did everything right to help everyone.

Open till 8 on Friday night saved my ass

Pricey but when you need it there the next day to suburb delivery addresses...they deliver.

Clean, straightforward, and efficient.

Nice service

Busy location but the staff keeps the line moving.

Good quick service

Nice staff

Excellent service

They need More employer ,specially on evenings

Good service

Efficient and helpful

Shipping mania

🛫😊

Horribly rude. Girl with the black hair yelled at me to put a mask on and went out of her way to give me a hard time. No customer service skills.

Very good service and smooth shipping