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Intermodal Management System, LLC.
265 Industrial Way W, Eatontown, NJ 07724, United States
Comments
Bo
Review №1

I have no idea how this company is in business!Just an awful experience with this company. They were paid to delivery about 16,000 lbs. of brewing equipment. They called me on a Thursday to inform me the equipment would be at our door Monday between 8 and noon. I lined up a crew, ordered a forklift, I took the day off and hired an experienced a forklift driver (about $3000 I paid). At 11 oclock on Monday I gave them a call to just check in on timing for lunch. They informed me that the equipment wouldnt be there because it hasnt left because of a chassis shortage. They didnt call me and didnt plan to call me even though they told me they knew on Friday before it wouldnt ship. They never once said sorry and instead they blamed me for setting up a crew and taking off work and because they didnt know i was going to do that.Oh, and when you send an email to complain about me maybe close Netflix on your browser.

Ch
Review №2

Do not believe any of the positive reviews they cant be real. Scheduled a container to be here June 1st at 8am. Hired help to be here... when the date arrives I have to call multiple times to find out there is no one coming and there is a hold. Please keep in mind NO ONE called to give me a heads up!We rescheduled for June 13th. Driver pushed our time from 8 am to 11 am the day before. At 11:05 I called and they said he was on time.... clearly not. We were then told he will be here at 1145.. course noon rolls around and of course I have to call them because GOD forbid they call me and use any customer service and we are told he is now broken down but promises to be here at 2pm.Update 2:15 hes not here... call back and he said hes just down the road and he will be at 2:30. I ask the guy why on earth should I believe him and he replies sorry Im coming. Well the shows up at 2:45PM!!! Paid employees standing around waiting. The worst part is NO CUSTOMER SERVICE! No one ever called to say sorry or give a courtesy update or follow up. It was all on me. PLEASE NEVER USE THIS BUSINESS!!!!!!!!!!!!!!

J
Review №3

Im heavily against employee/self-reviews as this company should be starred by the public. A local brewery is now having delays because of this company. You should never mess with someones Ale!

Da
Review №4

Great self service car wash in the middeltown area.

Yu
Review №5

Horrible transportation company! So unprofessional! I had arranged an open top to be delivered on the morning of September 26th. I confirmed weekly. I had to paid for a crane to basically show up and leave. This company knew they couldnt arrived and didnt communicate with me so that I could cancel the crane. Beware of this unprofessional company!!!

Ra
Review №6

My experience with this company was a nightmare. 2 hours late with the first container which in turn made the second load 3 hours late.....AND the worst part is they set the schedule that they have not kept.

wi
Review №7

What can i say they make miracles happen daily

Information
7 Comments
3 Rating
  • Address:265 Industrial Way W, Eatontown, NJ 07724, United States
  • Site:http://www.imstransport.com/
  • Phone:+1 732-935-8400
Categories
  • Logistics service
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