Nice, Quiet and FriendlyJae Kim was amazing. He helped me as soon as I drove in. He explained what services I needed and explained why I needed them. He made my 1st experience here nice and comfortable. I will be returning and asking for Jae Kim 👌🏼 Whenever you visit. Ask for Jae‼

They treat my excellent! Theyve been with me through 2 Hondas. Theyve been very cost efficient budget permitting! After comparison shopping, I wouldnt trust my car to anyone else.

Excellent service. I was offered a shuttle to my house while I waited. They picked me up on time at the time I had requested once my car was serviced. I highly recommend them. I dropped my carcat 7:15 am today. Early drop off worked great!

Always friendly, knowledgeable and professional. Services done in timely manner. That is important.

Good evening I had a pleasant time at the Honda Gwinnett place Honda service was great the representative has a lot of patience and help me a great deal and he was very knowledgeable and pleasant

Experienced a bit of a wait in the parts line, but the customer service was top notch.

My daughter was visiting me from Florida and she began to experience some transmission problems. I took her car to a trusted repair service who changed her oil but recommended I take her car to a transmission service that I had gone to years ago and they were very good. However they couldnt help me for whatever reason after looking at the car but suggested I take it to a Honda Dealer. So I made an an appointment with the nearest Honda dealership but it would be two weeks before they could look at the car. Therefore I looked for the next closest dealership and thank God it was Gwinnett Place Honda. I was told by Michael in the Service Dept. that if I could get my car to them in the next hour they could look at my car today. And when I arrived at Gwinnett Honda I had the privilege of meeting Ken Cho, Service Advisor and he was just AWESOME.He immediately assured me that Gwinnett Place gets things fixed and and a few hours later the car was not only fixed but Ken assured me that it was better then ever. And when I drove it home it was like a new car and I was just amazed at how they got me in and got the car fixed in record time as far as I was concerned. And I just want to give Gwinnett Place Honda a 5 star rating if that is the highest rating. And I also want to commend Ken Cho for his positive attitude and how he just assured me that they would get it fixed and they did. Thank you, Thank you, Thank you.

Mondays there’s a 2 hour wait even with appointments, other than that great service

Had to come back a 2nd time to correct a repair issue that was very obvious wasnt correct. Have had a better experience in the past. Maybe Ill go somewhere diffrent.

Quoted me way higher for something that could have been done for much cheaper.Great for regular maintenance, for major repair that you pay out of pocket, choose elsewhere.Staffs and employees were courteous. This review is noway a reflection of their services, but only about the price.

Open recall that had been taken care of previously. Very short time as well as professional and courteous! Good job

Awesome service. Waiting are was not overcrowded and even the restrooms were clean. We will definitely be back for our next service.

A really nice place with dedicated professionals holding it up.

Good experience. Replaced battery that was under warranty. Did not take too long.

Love the service dept until today. Service rep Rudy was very rude! Ive been coming to this location for almost 2 years and I have never experienced the rudeness exhibited today by Rudy. My wait time more than doubled....never have I experienced this before!

Wonderful help within for tradingcar experience to get sad information coming from our familys working at car dealership. Fixing the problem soon to get a good long running vehicle my mother needs with warranty that has help in affect.

Always great service. I bought my vehicle from Conyers Honda but there service is atrocious. I drive to Gwinnett Place Honda because the service department is second to none. My service representative, Sotha is always welcoming and informative.

My service advisor today was Rudy. Definitely, he has been the best advisor I had since purchasing my car. I would highly recommend him to anyone.

Theyre great people giving excellent service.

I would like to express some words of gratitude towards Brandon Wood who was a fantastic service advisor that helped me with my car and provided quality service. Thank you for your hard work. I highly recommend for everyone to check him out when going to this place!

Part 2TLDR: My door handle broke. They charged me over $600 to fix it. One month later, it broke again (same problem). They want to charge me more to have it diagnosed and fixed (again). *They want me to pay them to take a second shot at fixing my vehicle after they weren’t successful the first time around*I don’t really write reviews. But I do find value in them. Particularly, if they are reviews such as this, which are hopefully as unbiased as they can possibly be (all reviews are subjective in some form).I am writing this so that customers will be more aware of the choices they are making when they bring their vehicle to a large dealership such as Gwinnett Place Honda. This type of establishment comes with all the bells and whistles such as a complementary shuttle service and even a free car rental when your vehicle needs to be held for multiple days. But for even the most minor repairs (a broken door handle), they will charge a significant price to provide service.They are able to accomplish this by performing services behind a big brand name such as Honda. These prices are established intentionally to indicate that you are receiving top quality service from an entity as big as Honda. Surely, Honda being as successful as it is, will be able to deliver high quality service and possess the necessary organizational efficiency and excellence to make any customer experience a positive one.In contrast, the narrative they would like you to believe is that an independent, mom & pop shop, will not be able to execute repairs like Honda can. That these smaller shops cannot compete at scale because they are inferior. That their lower prices reflect lower quality and greater inconvenience.But I urge any reader of this review to challenge those assumptions. We usually make choices based off of our emotions, what we are comfortable with. But this isn’t always the best decision. Keep in mind that your experience at Gwinnett Place Honda Service Center may be a positive one. But it might also be just as negative. It’s a gamble. But in either case, you will be paying an exorbitant amount of money compared to other places.My experience wasn’t unpleasant because of Honda’s incompetence in not fixing my door handle correctly the first time around. My experience was unpleasant because this is a corporation. Their strategy is profit first, people second. They can spin whatever marketing campaigns they want, but at the end of the day, they made a mistake and expected me to pay for it. So just like any good customer, I will adjust and learn from this.I had an analogous experience with the shop I get my oil changed at 2 weeks ago. My skid plate was loose after an oil change. They said no need to schedule an appointment, just bring it in and they will take care of it, no charge. They care about service. They care about people. They don’t have any policies in place that prevent them from treating people less than, policies that solely drive profits. They told me not worry.I’m going to see if they do door repairs.

Zachary Rearden had excellent job and he was very helpful person

Excellent maintenance staff that very courteous and experienced. They were able to answer all my questions to my complete satisfaction , and they have done very good maintenance work over the years. I am very satisfied with all of their work.

I had a great experience after my car broke down. Andrew Prucha has been taking care of my car for the last 15 years and I followed him when he moved to Gwinnett Place Honda. The service was great and I always get wonderful customer service.

Customer service was great. Price quote for other maintenance was high.

The wait was 4 hours for a tire on my just purchased vehicle that had a very large screw in it when I left the lot the night before...the light was on that my tire was low (I didnt know the meaning of this light) when we got home I told my fiance to check it out..he said its the low pressure in one of your tires light. It was dark by the time we left the Honda dealership so in the morning I went outside to check it and thats when I found the screw...Honda service wanted to know if I bought the warranty for my tires before they would fix it!!! I said you sold it to me like that, they said well you couldve picked it up on your way home...so not happy with them

Great service. I was in and out in no time.

Customer service was great

Typical dealer service Center. Bays to take multiple customers while they wait in an area now CoVid19 spaced by roping odd seats. It took over an hour to do my oil changes and check the car out for any problems.

After the tech guys are done, Biscuit is good to go!

Great service for Honda and other makes.

Love the customer service here. Accurate, and the associates are very polite.

Came in for maintenance and Sotha took care of me!

They are Great. Excellent job every time I have been here for service.

Awesome service

My Anh, is the greatest ever . I trust this place.

Best customer service

I get good service

Great service and my service advisor Jeffrey Hawkes is Great. Very honest and fair

Ask more service. I dont have money.

Always good 👍

Great service and communication. Louis was awesome and will definitely be back here for future services.

Very good

Very good service but incredibly expensive

Beyond apathetic, just plain rude. Stood in the service department for 10 minutes holding a sleeping baby and made eye contact with several advisors. All made eye contact and continued going about their business without a word or other acknowledgement. I greeted one advisor with a “hello” while making eye contact and he ignored me to keep walking. I left without help.

Excellent deals to buy a new or use car. Also the services for it are great, people is always nice, fast and well known about their jobs.

Always treat you right!!!!

Efficient & helpful

Excellent service by Brandon!

Good service

Poor customer service and poor customer service management

OK.

Good service!!!!

I 💘

Nice!

Excellent Attention in sales of spare parts.

Very good atmosphere

Thank you for the kindness that you all have, thank you Luis for the attention you provide and the kindness

Very good service

Good service and attention.

Very excellent attention from the moment you enter