My experience was GREAT! I worked with Matthew and Mike! They were very professional and polite and ensure I was taken care of. Communication and updates about my car was timely. Great place. Thank you both for your excellent work!

Kody was great. Definitely a no pressure buying experience. My only suggestion: have staff wear masks when interacting with the public.

One of the best car buying experiences I have ever had. We live in Georgia, not far from this dealership (not the closest either) but chose to buy here because of just one conversation with Matthew.Was an easy decision with how detailed and confident I knew Matthew was. We did the entire translation from trade to purchase over the phone with the only face to face being the pick up activities. Because of our experience with the staff here, all of our service work and future needs will be conducted at Subaru of Gwinnett.Excellent work Matthew!

Employees at this location are friendly and professional. There has been a couple of times where communication could have been improved but overall Im pleased with the service. My biggest complaint over the last 2 years can be found below.I had a stud replaced that was damaged during a routine brake service. It was replaced at no cost as it should have been, but my lug nut wasnt replaced. I had just spent almost $1500.00 and didnt even get a complimentary lug nut.Could be a lot worse. Overall my experience has been satisfactory.

I know what Vehicle that I wanted and the sales rep showed me the vehicles of my interest and I purchase the vehicle and drove it home in about 2 hours. No drama. It was a good a good experience.

I had an amazing experience this past week with my scheduled maintenance! I arrived 10 minutes early and was instantly greeted and helped, the staff there was incredibly kind and helpful. The people who were working on my car clearly enjoyed their job and took great care with it. Bonus points for the free car wash I received (not expecting that at all!)It also slipped my mind to thank the car salesman who helped me to buy my first car here! Matthew Buckles was amazing and clearly knows his stuff, answering all of my questions. I dislike most car salesmen, but the people here clearly care about their job and are not out to get a quick buck!

The service is wonderful here. The ad that got me to make the appointment however was very disingenuous. It implied I would get what I needed for 70 dollars but it really cost 500. I would have come anyway but would have been a lot more prepared for the cost.I would return easily to get service here.

Always great service at Subaru of Gwinnett! Everyone is always so helpful and polite.

We needed work done in the Service Department. Our experience was outstanding. We were greeted with a smile the moment we pulled in, we were kept up-to-date with the status of our car, and the service performed was excellent. They even washed our car when they were finished! The facilities are nice and clean, and we were pleased with the overall quality of service we received. We will definitely be back!

I purchased my new Subaru sight unseen, only communicating with the dealership by text! Matthew answered all my questions, and was SO helpful. When I came into the dealership to complete the paperwork and pick up the car, everyone was helpful and the process was quick and easy. Since then, Matthew has been available by text to answer the few questions I have had about the car. I am so glad I purchased a Subaru from this dealership, and look forward to many years of happy driving :-)

Great service. Kyle keep us informed on the status of the warranty work and made suggestions on tires that well need in a few months. We love our little Forester!Met with Richard this time. Bought new tires for out 2017 Forester. Great price and service. Richard discussed some items to keep a watch on, but no pressure to fix right now. Subaru of Gwinnett is awesome, as is their service department!

It is always a pleasure to visit Subaru Gwinnett. Everyone is friendly, helpful, and service is amazing. I love my Forester and the team that takes care of it. Thanks!!!

Great place to do business. Blake was wonderful to work with. I got the trade-in price I wanted and purchased the car I wanted. Financing was fast and easy thanks to Craig. There was a little hiccup but it was quickly remedied which I greatly appreciated. Well done everyone!

Subaru of Gwinnett was professional courteous and efficient when they processed my lease of my Subaru Legacy.I was able to drive out on the same day!I’m very satisfied with vehicle and the service they provided. They provided follow up and explained all features.I would highly recommend this dealer.

I appreciated the efficiency of the service I came in to receive for my subaru outback 2018 and there was a car available for me to use while my car was being serviced which made the whole experience delightful. I also liked the follow up and the clarity with which my car issues were explained to me. Didnt need to read into anything, it didnt seem suspect it was just a great overall experience.

Bought a used outback from Subaru of Gwinnett. 3 days later the engine light came on! Of course I was upset but the service team took care of the issue and returned my confidence of their professionalism and service. These guys have a great reputation and they actually live up to it! Thanks, Juan and Jodie!

Effortless experience. Walked in, waited about 35 minutes and walked out with oil change and tire rotation.

The customer service here in the service department is awesome. The guys are always professional. Got my oil changed and my car cleaned by them.Thanks for all you do guys.Blessings to you all

THE BEST! Staff in service, oh my. You cannot find better human beings than they. Richard was FANTASTIC! His parents, and anyone who employs him has someone to be proud of! Waiting room was bright; comfortable; accommodating. A pleasant place to wait in, :) Wish I had waited to purchase my Forester from SG instead of the not-worth-the-mention showroom in Newton, New Jersey.

Great service on my 2019 Subaru Ascent. Checking in was a breeze and the loaner car made it super convenient to meet my schedule for the day. When I returned, your service staff had every thing ready for my review and I was out the door within minutes. So I will be coming back at every service interval from now on. ThanksJim Andersen

The entire purchase to delivery process was excellent. The dealership secured the vehicle we wanted to test drive on a Friday afternoon. Our sales rep Jim, was patient as we test drove this vehicle and several other competing makes and models. When we decided on the Subaru, Jim allowed us to put a deposit on the car to hold the vehicle we wanted, while we worked out the financing and other details. We reserved a time a few days later and it was simple to sign the financial docs and have the car turned over to us. The dealership gave us a very fair trade in value for our existing vehicle. The whole process was seamless and smooth.

I’ve had ongoing issues with service for over a year now. At one point my car was there almost 2 months with no communication unless I called to get updates. I have NO faith in their service abilities and feel unsafe in a “supposedly” extremely safe Outback. I’ve had to inconvenience my job and life multiple times to get my car looked at for an oil consumption issue. Car runs poorly and no one cares. If it wasn’t for my service writer I would’ve traded this car in last year and NEVER bought a Subaru again. I’ve even left messages for management and have never received a call back. I would give zero stars but had to choose one to write this… on going stress that no one should have to deal with from their supposed reliable car.

Subaru of Gwinnett is great. Service was done within the time frame promised. I requested schedule detailing and tire purchase for the following week and was told someone would arrange it, arrange picking up my car, and I would be notified.That never happened. If it had, this review would have been 5 stars; thus, the 3 stars only.

The Service Department is excellent. I had to have my car towed to the dealership on Sunday due to a dead battery still under warranty. They called me first thing Monday morning to tell me my car was ready with a new battery. Special thanks to Richard Kulcsar who answered his phone on Sunday to reassure me that the battery was under warranty and it would be ok to have the car towed there on a Sunday. Luckily I still had his card from when I had some service done on my car a week earlier.

Some of the most honest customer service Ive ever had. They did not sugarcoat, showed me the proof and gave full honest answers to all my questions. I did not even have service done on my vehicle but best believe they will do it when i need to get it done.

Visited for routine service on my Forester. Overall good experience. The pros: friendly and courteous staff, loaner car availability, clear explanations of things, easy to get to. The opportunities: questionable 30k service item(cleaning throttle body not really listed on Subarus list, should be inspection first) and having to repeat all of my info upon arrival even though I scheduled an appt by phone a week prior. Note: this place does seem to be fairly busy but operated fairly smoothly given the demand. I was in and out in about 25 min with a loaner car.. which is more time than I would have hoped but not bad in general. Would I return? Most likely.. with a key eye on what I really need serviced.

Awesome customer service! They were attentive and accommodating!, kind and professional! I was very impressed!

My buying experience at Subaru of Gwinnett was outstanding. Their customer service and sales team were friendly and great to work with. The sales manager was awesome and provided me with a great deal on the Forester I wanted. I have bought from them in the past and will continue to purchase my vehicles through them even though Ive moved out of the area. Great experience every time. Thanks

I would like to start this review with a big shout to Erica Gunby. She was awesome! Even though you guys were closed at the time we pulled up. She assisted us and we got a car. Very good customer service and I tell everyone that asks about how we got our new Subaru to go see Erica at Subaru of Gwinnett.

Great & friendly service. Richard, Dee, and Kirby were all very helpful!

Scheduled for oil change; and, was informed of a Recall for ignition coils.Glad was able to do this at same time.Service Advisor also provided me with his business card for future reference.Very professional and courteous!

Always superb customer service. The staff really takes care of you!

Great shopping experience. Matthew was my salesperson, and he was knowledgeable and helpful without pressuring me. It was my first time at a dealership in 7+ years, and as a female purchasing a vehicle alone, I was nervous about being pressured or cheated. Matthew was made me feel comfortable through the whole process. The actual paperwork and financing was easy, and this dealership had a great selection of used vehicles.

Ask for Matthew Buckles if you want a smooth, easy, friendly car-buying experience. He was willing to stay late on a Friday night in order to help us feel comfortable with the car we were considering. Matthew was knowledgeable and patient, anticipated some of our questions and did not pressure us into anything. We walked away happy and feeling like we got a fair deal. Will be back to support this dealership!

Clean and nice guest/waiting area, BUT customer service just was not there and there was no negotiation...they were only willing to negotiate $500 for trade in value and purchase price on a used car with bs reasons (been in car business with my husband for years and I know what type of deal is reasonable and whats a rip off)

Friendly not over bearing salesperson. Helpful, thank you Sheema

Bought my first Subaru. Great service. 👍

The staff are phenomenal at what they do. they are speedy, yet very knowledgeable with what they do.

I had a great buying experience. Everything went smoothly, from negotiating my trade to landing on the purchase price of the vehicle. Erica was fantastic to work with and everyone I interacted with was friendly, accommodating, and very knowledgeable. Thanks again!

Excellent service department. Great customer care. Richard McCoy did an outstanding job.

Poor customer service. Sales persons dont show any interest in selling cars. I wanted to test a couple of cars but keys were not available. I cant find the keys. I went to the new cars area. Same poor customer service. Trying to find another place to buy an Outback.

Liam and Jennifer worked to make a fantastic experience for me all around to purchase our 2nd Subaru from SOG, a 2021 Ascent! Thanks for all the help in Surprising my wife for Christmas!

Adam was very helpful! Very nice experience dealing with him!

Jim Cox was my salesperson. He was very kind, knowledgeable, helpful, and patient. I had a great experience getting my first car here, and Im very happy with my crosstrek!

The service department is great and the service reps are knowledgeable. The waiting areas are comfortable and coffee, water, and snacks are available. Loaner cars are available for lengthy repairs. I was particularly pleased with my last visit that included some major engine work. I appreciated my service rep, Juan Urrego, who arranged a loaner car, kept me informed throughout the process and found me some significant savings. He also followed up to ensure I was happy with the work that was performed demonstrating his commitment to service.

I initially brought my new car (less than 300 miles) for a potential balancing problem and specifically requested to Jeff, the service representative to not to wash the car since I had a ceramic coating professionally applied not too long ago. This dealership was good enough to provide a loaner car since they were going to perform a diagnosis and balance the tires so I give them a star for that.After the balancing is where they messed up big time. By the time I received the car back it was washed, thus taking off the ceramic coating that I paid a lot of money for.I dont know why the world they would not follow a simple request, but to comp me for my loss they offered to work something out with a detailer outside of their shop, but I declined since I couldnt trust them. A few oil changes and tire rotations comps were offered since I figured they cant mess up on that.In summary, the service rep did his work correctly, but for some reason the rest of the team did not communicate. I dont think I will go to this dealership for future maintenance.

I was not looking forward to the car buying experience. But I’m glad we found Subaru of Gwinnett. We met Matthew who helped us with all our questions and got us into the car we wanted. We weren’t the easiest customers but he was patient and professional. We highly recommend Matthew & Subaru of Gwinnett.

Great experience! Adam assisted me in the purchase of a used 2020 Ascent. He was professional, knowledgeable, and attentive. He promptly responded to my messages and answered all of my questions. The purchasing process was simple and stress free, and the rest of the staff was friendly and helpful. So happy with my experience. I will most definitely return to purchase from Subaru of Gwinnett again.

Terrible experience at Subaru of Gwinnett. I went and test drove a car right before 6pm close I was told to come back the next morning to purchase the car. Dealer assured me the car would be held and had the keys in her desk possession. Someone went into her desk to get the keys. I came back the next morning while someone was test driving the car. I was ready to pay cash in full. I was told because he arrived first he could purchase the car. I explained all of this to the manager Jason who did not care at all they sold the car right under me even though I was promise to get the vehicle. Do not purchase a vehicle from this location. I took my business elsewhere.

My wife and I went to several dealerships in search of the right car. However this particular dealership stood out with regard to excellent customer service and professionalism. We were treated very well by our salesperson Mike Q who took us through each step of the process and went above and beyond to make sure things ran smoothly. Jason in finance was friendly and made us feel that we were in good hands. He did a great job going over warranty options. My only concern was that he did not verbally go over the Starlink security as an option that we could either choose or decline. He said that it was part of the purchase of the vehicle. Overall, it was an excellent experience.

DO NOT TAKE YOUR SUBARU HERE TO GET WORK DONE!!!! They will over charge you for the work and ruin your car by taking short cuts leading to other things breaking. Had them replace a clutch only to have other parts in my transmission fail short time later. They wouldn’t even acknowledge the fact they just worked on that area of the car glossing over any questions or comments. They grew ever more defensive with condescending tone. But I had them replace those parts along with a coolant hose buried in the engine. I found bolts under car either missing or cross threaded to where they were not in all the way. Top side I found a missing engine cover, damage to my alternator, a bolt missing from the a/c compressor, and my serpentine belt, conveniently snapped while driving this morning. I also found another bolt to which I have yet to locate where it goes. Who knows what else they did wrong inside my transmission where I can’t see. This is sloppy work you expect from, well no where, especially a place your paying top dollar. What a joke.

I found it a little insult for I came there with the intention to buy a new Forester but it was suggested to me to consider a used car instead. It seems the sales staffs believe I might not be able to afford a new car. The finance person instead of making a deal, he asked how much monthly payment I can make and suggested that I should consider lease option as the monthly payment would be lower while knowing my age and employment status. I made an offer for the car I wanted to buy but did not get any counter offer or follow up call. I sent an email to the General Sales Manager expressed to her about my experience but I did not get any replied. I believe folks there do not want to sale cars to the Asians here.Your business would also benefit by customers words of mouths. I have several friends who are also looking to buy new cars. They would want for me to experience the Subaru first as none of us ever owned one previously. Additionally, my friends and I are having children who are at the college age which we would consider future purchases of Subaru if we had great experiences with your sales force and the vehicles. When I walked out of your dealership without buying a car, you lost more than a sale. Your commercial advertises may not always bring customers to your dealership as well as the customers may not make the purchases if they had the same experience as I did.I would not dare to suggest for how you and your sales staffs may deal with customers. This simply is just my feedback for the experience I had at your dealership.

Subaru of Gwinnett and specifically Issa took excellent care of me and my car. Issa went above and beyond to make sure everything was seamless. I would highly recommend using this location.

The buying experience was the best I have ever had, and the service department is amazing. I use to dread taking my car to the dealership. Gwinnett Subaru made it so easy and painless. The staff is very friendly, and would check in every morning with an update on the repairs. They even gave me a loaner car until the parts came in.

Had my car serviced there - wonderful people, great cars, and it was handled quickly. Highly recommend everything about this location of SUBARU, the best cars on the planet!!

The Subaru of Gwinnett dealership is a great place to do business whether it is purchasing a vehicle or getting one serviced. The staff there are professional and courteous and always greet you with a smile. I have purchased two Subarus from them and couldn’t be happier.

Juan in service is excellent! Highly Recommend!

Great service. Recommend a lot. They arent pushy with repairs to try and upsell

People are great! Service is generally good.2 waiting areas. Loaner vehicle available if required.

This was a scheduled service for an inspection, oil change, and software update. It was my cars first trip back to the dealer since purchase.Shaun, the Service Advisor was fast, friendly, and efficient.My car was serviced, washed, and ready to go and I was back out the door with everything completed correctly the first time (notable because this was not my experience with the two local Mercedes dealerships Id dealt with with my previous car).I will definitely be returning for my Legacys maintenance.

Promised a price by the salesperson Mathew. Only later to find out that in the end it was over $400. To top it off they appraised my car online and when I got to the dealership they offered almost $5000 less than their initial quote due to “$2500” repair…. It is actually less than $1,000 on the front bumper.Overall bad sales peopleThe front desk lady with the puppy was nice though.Edit***This all happened June 7, and they returned my original trade in car on June 8, because the other car was not at the dealership when I had originally gone.They told me I didn’t have to do anything else, and was good to go.Later on that week, I received an e-mail for the new loan of the car that I never received.Then a few days after that, the bank from my actual car that was supposed to be traded in told me the car just got paid off…I have called the dealership several times to see why they did not properly cancel a contract that they messed up, and then “ok-Ed” the cancelation and no I have to deal with these financial problems because of them.Just a headache from the second you walk in, to even a week after they try to screw you over.

Second car Ive bought from them! Love their product, love their friendly atmosphere.

Very nice staff. Great experience when car shopping.

Fantastic buying and service experience for my new 2021 Subaru Forester! Best Subaru dealership in metro Atlanta area!

Great customer service. Always feel welcomed and all my service needs are explained to me. Thanks to Juan my service advisor.

Issa is fabulous. Its never fun to have car troubles but Issa and the team at Subaru Gwinett made it as painless as possible. There was great communication throughout the process and service was friendly and professional!

Everyone is very helpful and friendly. The wait was short and comfortable, and I always enjoy having a soft drink and snack because I never remember to eat before I go. This is the very best place I have ever had a car serviced.

Great car buying experience. From available inventory, pricing, sales and finance we were pleased at each step. Got the car we wanted for the price we wanted to pay. Matthew even delivered the vehicle to us with a big bow on it. Highly recommend this dealer.

Unfortunately my experience wasn’t as great as some others. After closely inspecting a used car (only one on the market in the color I wanted) I found a good bit of damage. They refused to negotiate, saying they bought cars at auction and priced fairly for their personal market. They talked me into it because the car was certified pre owned (suggesting this was why the price was higher than many other models with similar mileage on the market) and promised the damage would be repaired. I was without a car, they had no loaners available, so I needed it fixed ASAP. Two stars are for how fast they “fixed” the issues and for the low interest rate. Everything else was pretty bad. Detail job was AWFUL, damage is still visible and shoddily repaired in every area of the car that needed fixing (and they claimed they did the best they could-although I was promised it would be fixed entirely), and I just discovered this morning that one of my fog lights (that I’ve never even used) isn’t turning on/is out. Better yet, the car was on a lease before-it wasn’t even an auction car. I’m overall feeling VERY cheated and disappointed in this dealership and will avoid it at all costs in the future.Update: My front emblem fell off today. I will be calling tomorrow.

I had a great experience with my first time purchasing a new car. Liam helped me find exactly what I was looking for without any pressure and took the time to answer all of my questions. Im very happy with my purchase and would highly recommend checking out Subaru of Gwinnett!

4 stars for James Cox, and 1 missing star pending for the service waiting for completion from SOG supporting team.Salesman good, environment good, sales team response GOOD.Worth for you to come here to get your Subaru no matter which county you stay.Bad experience after get my car and need further service from SOB. Makes me frustrate

I have purchased at least 6 vehicles from “other”dealerships in my life. I was never inclined to leave any review and their staff/service/overall experience left much to be desired.We recently purchased a quarantine Subaru. From the sales aspect, finance, and pickup of vehicle, We were blown away at the service at Gwinnett Subaru!! Robert was our salesperson. Fast forward 5 months to the first service. Still, a wonderful experience in a clean, modern, waiting room. The service tech was very friendly, invited me inside, showed me where to have coffee and a snack, and the service was very quick.I might actually look forward to getting an oil change from now on. And, would def consider purchasing another Subaru in the future. We love our Outback!!

Absolutely awesome, as always!!! If youre looking for a Subaru, and why wouldnt you be, go see Mike Q, he was the best. My Mom is so happy with her new Crosstrek!

My experience with Subaru of Gwinnett has been nothing but positive. The purchase of our new Impreza was seamless and the process was very simple. The environment they have created at Subaru of Gwinnett is very welcoming. I am so happy with my purchase and know that I will continue to utilize their services in the future. I feel confident that I made the right in my purchase and that I will be a Subaru customer for life! Matthew Buckles was our sales associate - he has been nothing but helpful and accommodating. Even after the purchase was complete he continues to stay in contact and answer any questions I may have. I highly recommend Subaru of Gwinnett to anyone in the market for a new vehicle. You will not regret it!

So far so good.

I got my second service for my one year old Subaru Outback XT. The Service Department is truly First Class. They are well orchestrated and very professional. Jeff was my point service tech, and he really did a super job. If you need to get a new vehicle, this dealership is the best experience ever. Ask for Adam Adamson, hes their best salesperson! Hes not pushy and goes out of his way to help. I am very happy.

Every aspect of the visit from the initial phone call to signing the paperwork for our 2019 Outback was exceptionally well done.The dealership and service department personnel showed a great attitude and helpfulness.Will recommend Subaru of Gwinnett without exception.

The appointment was easily made, easily kept. And very much on time.

The service was good. Their carwash accidentally pulled one of the roof trim pieces off but they fixed it right away with a new piece.Guys were good, laughed at my lame dad jokes. Solid experience overall.

Friendly staff, hard working technicians. Id give them them 5 stars if they didnt always empty my wallet. No really, all joking aside, this location is fantastic. Ive moved several places and dealt with several dealerships. This one is definitely my favorite. Ill keep giving them my money no questions asked.

Very helpful for fixing my car for a recell

My experience with Subaru of Gwinnett was great in and out just like I was told, always had a great experience with them

Once again, I am impressed by how professional and friendly the staffs are. I love this place!

Adam was a true professional, helped me make a very informed decision. Very helpful staff, I got exactly what I wanted and felt like I got a fair deal. Highly recommended dealership. Thanks for everything.

I am more than thrilled with my new car and the service of the dealership!!

Issa Kone, my service advisor, was so helpful and up to par with communication. He texted me to let me know that my service would take longer than he planned, and offered to buy me lunch. Chic-fil-A is my favorite! Actually, all of the service staff are great and accommodating.

Adam did a great job when answering our questions and handling our sale.

Juan explained well about the condition of my car and took care of what is necessary for my car. All staffs were very friendly.

Subaru of Gwinnett is a dependable place to buy a car or SUV. The staff are very friendly and helpful. I will recommend every one to go there. I am sure you will love to deal with them.

It’s a rare occurrence to have a dealer service dept. go so far to make a customer happy but that’s what these guys did. When Subaru of America pushed back, Jeff went to bat for me and got the job done. It’s this effort that will bring me back. Good job guys.

Updated Review:If you are reading this, this is a review you dont want to miss.I bought my first Subaru in January of 2021, after months of research, reviews, test drives, I chose a Forester. I was super excited because it was a car I got to choose from colors to details of what the car came with.My first purchase was a happy moment until some details & promises fell through the cracks in miscommunication. For the first few months of owning my 2021 Subaru Forester, I had issues with customer service, the car, lack of communication from the dealership, I ended up writing an emotional review, which I normally do not do but I was exhausted & I felt lost, unheard & just disappointed.Thats when Mr. Kendrick reached out & did his absolute BEST to make sure I was happy. I felt heard, I was nervous at first because of my first experience but Subaru of Gwinnett showed me EXACTLY why they have a 5 star rating. I am SO happy I picked SOG. Classic Subaru on Roswell is closer but I heard so many great things about Subaru of Gwinnett. Honda & Toyota wouldnt have gone the extra mile for my happiness like Subaru, Mr. Kendrick & Gary Sikes did.I had a previous review where I did not recommend them however, they have changed my mind completely. They didnt ask me to update my review, they didnt ask for anything except did we make it right? & are you happy? because my happiness does matter. Your happiness does matter to them. Subaru of Gwinnett will always be my recommendation. I will continue to recommend them to friends & family.I just want to thank Mr. Kendrick & Gary Sikes for their hospitality, for keeping their promises & for showing me that I do matter, my voice does matter to Subaru of Gwinnett.

I have had two excellent buying experiences at Subaru of Gwinnett. A couple of years ago, I bought a certified pre-owned Impreza hatchback. It was the perfect car at the perfect time, and the team at Subaru of Gwinnett worked hard to get me into that car at a price I could afford. They even gave me a little more for my trade-in (which had over $200k miles on it) than I expected. Yesterday, I traded the Impreza for a brand new Forester Premium. I couldnt be happier with the vehicle, or with the buying experience. Its was a no-pressure, no-upselling buying experience. The salespeople at Subaru are paid the same commission amount regardless of how much you spend. This factor alone means there is no incentive for them to show you a car you cant afford, or try to talk you into something you dont really need. I truly felt that Matthews only goal was to get me into a car that I loved, at a price I was comfortable with. The negotiation portion of the sales experience was straight-forward and brief. Matthew Buckles spent a lot of time with me, answering all my questions truthfully, and not bombarding me with sales-talk or information I dont really care about. Jason in finance was thorough, patient, and really helpful. He thoroughly explained every single thing I signed. I love my new Subaru. And Ill be seeing the folks at Subaru of Gwinnett again when I get ready to trade it for another one, whether its in 2 years, or 20.

Subaru has great customer service. I had an appointment for 6 months service and a software update. It was ready before expected. The waiting areas are clean and the refreshments they provide are thoughtful.

No one has acknowledged me as I stand and wait in the parts department with only one guy behind the counter. I have been here for 20 minutes now for something I ordered over the phone. He has not even looked this way... what a waste of time! Go to Subaru of Athens or just stick with ordering online!

This is by far the best service and parts subaru dealership ive ever been throughout the country! The management and staff must be doing an excellent job.

We were car shopping online and found they have the vehicle we like. Contacted them via email and they were very friendly and they responded quickly. Understood our budget limit and kept us updated if theres any changes on the price. Special thanks to Jim Cox who patiently answered my questions about the vehicle He is professional and kind. Unfortunately we could not make a deal but I would recommend them.

Once again, I had a great experience at Subaru of Gwinnett service. I didnt realize how poorly my wiper blades were working until they were replaced! Issa was terrific. Wait was very reasonable, car clean and vacuumed upon return to me!

Jim Cox of Subaru of Gwinnett made the car shopping experience easy and quick. This was my first car purchase, and Jim was very knowledgeable, responsive, respectful and friendly. After calling many dealerships, this dealership clearly had the best quality of service and staff. Jim was able to get me the best price for my new Crosstrek. I would recommend this dealership to anyone who is interested in a Subaru. Diana Vona in finance was also very friendly and knowledgeable.

I took my car in for an oil change and the guy told me I needed almost 4,000 dollars worth of repairs, some critical, to be done. One of the critical things was an oil pan to be replaced at 1,000. I took the car to a mechanic for a second opinion and he said the oil pan was spotless. The honest mechanic did all the necessary repairs and charged me only 400.00. What a rip off this dealership is. Beware and get a second opinion! Better yet don’t let these people touch your car!

Appointment scheduled to fix a known problem with car and for maintenance (alignment, excellent price for a 4-wheel alignment). Problem with rear hatch exhibited itself right away and tech knew solution pretty quickly and presented cost and time estimate. Completed relatively quickly and at a reasonable price. Service tech was friendly, as they have been previously at the dealer.