We worked with Jim Bentley at Derry Brothers of Dubuque on our BMW purchase. He was great! He took the time to answer all of our questions over multiple visits and he never made us feel pressured. He has always been very timely on follow up items. He (and Mike) were extremely knowledgeable on the various options we had put in our build and provided suggestions to make sure we got what we wanted but didn’t include items that were really not needed. Very anxious to get our 2022 SUV in so we can start enjoying it. Highly recommend Jim😊😊Yesterday we had our scheduled return visit to get rock guards installed and answer any questions we had so far on the vehicle. We were very happy with everyone we worked with. Service Manager (forgot his name) was great, Jim did a great job answering our questions, and Mike even came in on his day off to walk through a paperwork issue with us (not the fault of dealership) along with the gal doing the paperwork. Everyone has been wonderful and highly recommend this dealership!! P.S. we love our new M5 and our Z4!!

This BMW dealership went above and beyond from the time I ordered the car to weeks after I had it. Their follow up was tremendous. Jeff Wilson was so attentive to detail. Barney thanks for all you have done! I Will buy here again!!!

Jay always does an excellent job of taking care of me and my car. He knows upfront that I always want a loaner car and always sets me up with a BMW if a nice model. He lets me know asap what is wrong with my vehicle, what itll cost, and when itll be ready. You cant beat that kind of service.

Jay always provides a first rate service experience. The service staff communicates extremely well, and their techs are very experienced. It’s a long drive for me, but I’m super happy with their BMW service.

Completed oil change and break fluid flush in a timely manner. Also, Jeff was there to put together some trade possibilities. Ill be back next Thursday for break job and tires. Fun guys!!

Jeff took very good care of me. He was excellent in handling and explaining everything! Would highly recommend him!!

After looking at cars in the Chicago area with no luck, we noticed a CPO 2018 BMW 330i at Derry Brothers BMW in Dubuque. We arrived ten minutes before they closed. We test drove, negotiated deal, finalized financing, and drove off under two hours. Mark Simmons and his Sales Manager were great to deal with.I would highly recommend this dealership to anyone.

I was very happy with the service we received from Deery Brothers BMW of Dubuque and our salesman, Jim Bentley. Jim was very knowledgeable and did not pressure us into purchasing our new vehicle. Overall it was a great experience.

Jeff Wilson was awesome to work with and sold me a beautiful BMW! And Mike Sullivan made it happen with his follow-up and offer to visit Deery Dubuque BMW!

I was very impressed with Jeffreys knowledge of the vehicle I purchased. He answered all my questions.Zach was very helpful and answered all my questions. My entire experience with purchasing my vehicle was very pleasant. No pressure. Which I appreciated greatly. Thank you. I love my new car!

Jim was fair and honest. He was great to deal with. I will definitely consider the dealership in the future! My BMW is a looker!

I called with an emergency and was worked into the schedule. My vehicle was fixed and I was on the road within a couple hours with a peace of mind knowing my vehicle was safe and in good working order. Thank you for your fast and efficient service.

Very refreshing interaction with the Sales & Service staff. Was able to completely negotiate the terms of a purchase before leaving home to pick up the vehicle.Honest & trustworthy staff that accurately described the vehicle’s condition in detail. Needed repairs were made before offering it for sale.I would more than willing yo purchase another vehicle.

The staff was friendly, very knowledgeable about the products, and kept me in the loop the whole process. Everything about the sales was very transparent. I didnt feel like I was being screwed around at all. And I was super surprised to see that the vehicle prices were a lot better that I expected!

Exceptional service. Loaner vehicle was ready and waiting, in and out, and vehicle service was done promptly. Jay, Barney, and team did a fantastic job like always.

Sales staff and sales manager made the buying experience so enjoyable. Best experience Ive ever had purchasing a vehicle!!!

Jeff Wilson was great to work with.

Jay was extremely helpful and resolved the issue with my BMW series 3 radio. Could not have asked for better service. Thank you, Jay.

The best customer service I have ever received from any car dealership. I highly recommend going to see Jeff Wilson for your BMW needs. He goes above and beyond to make sure that his customers are thoroughly satisfied. If they do not have a particular vehicle in stock, he is more than happy to speak with his dealers to find a suitable option. Unlike many dealerships, I did not feel rushed or pressured, and the communication was excellent. Jeff was always great about following up and giving updates. Highly recommend him! Also, I did countless comparisons - they offer very fair prices!

Jay in service was great to work with!

Great service very timely and price quote was accurate.

I recently purchased my second BMW vehicle from Jeff Wilson at this dealership. My experiences with Jeff and the dealership is top-of-the line. Jeffs professionalism and knowledge is unsurpassed, and Jay in the service department is efficient and quick to solve any problem that may arise. Jeff and the dealership made both my wife and I feel very comfortable when making this important decision in our life. My wife and I would highly recommend you ask for Jeff Wilson or Mike Sullivan and checking out this dealership when you are in the market for a vehicle.

Great Customer Service and a fair deal. I was able to complete the transaction on my schedule. Jeff Wilson, sales, made sure all questions were answered and walked us through all of the details of owning a BMW. This is the third car we have purchased from Deery Brothers Nissan/BMW of Dubuque

Excellent customer service! My car was in and out of there in no time. My internal computer dash board was having glitches. It is fixed now and not having any issues at all.Jay is our BMW service representative. He explained everything to us in nice detail. He even gave us a coupon for a nearby carwash!It is extremely easy to get an appointment here as well!Nice to feel well taken care of!

Once again, Jay in Service & his team have provided 5 star service. I have worked with Jay in particular for more than 30 years with my numerous BMWs & he has exceeded our expectations every time. A big Thank You to Jay & Service Team.Best, Wanda Morrow

Car delivery was great! Everything worked as planned and instructions on operation were thorough!

We have just purchased our 3rd BMW from them since 2010. Jeff Wilson is a wonderful salesmen. He thoroughly goes over all the features of the vehicle, great job. Jay in the service department is fantastic and will literally go the extra mile to accommodate!! Highly recommend this dealership.

I was thoroughly impressed with my sales and service experience! David Palton was transparent, patient, and understanding. Not once did I feel pressure nor anxiety which often come with a car buying experience. He was also very personable, which made it a fun experience for me and my family. David listened to all my questions, and worked for me. I was very satisfied with a fair trade and great price on the newer vehicle.Once purchased, I had a minor service issue that arose, and David responded to my phone call instantly; and not only that, got me in and taken care of right away! They took care of the service cost and were kind about it.David and Dan took excellent care of us and made it the best experience possible. I would recommend this dealership to anyone, any day!

Excellent experience. Brian the BMW tech did an outstanding job fixing my rear suspension and I really appreciated the help of Jay the service advisor for getting it all done so quick. Thanks!

They were timely and courteous.

Best experience I have ever had at a dealership and I have been purchasing cars for 25 years! Customer service is top notch and Jeff Wilson our salesman was incredible!! I love my new BMW! Highly recommend Deery Brothers Dubuque BMW!

Excellent service, friendly and accomodating

Jay is the best

I took my vehicle in for multiple things. One being the seatbelt keeps dinging as I’m driving my car. At first they said they could not duplicate. I was to drive my car and if it was dinging I was to reach over and try to buckle the passenger seat, As I’m driving Which I said was not a safe nor reasonable solution. Another issue was, when my car was parked, my car wouldn’t let me back up. The sensors were going off and the “ Emergency braking system” must have kept me from backing up. I turned my car on and off multiple times. I got out to check the surrounding area. There was nothing there. Unfortunately I could not go forward, because I was parked up against a median. I called the shop. No one answered. I left a message. At 3:30 PM in the afternoon. I didn’t receive a call until the next day. Finally, after about 5-10 minutes my car finally let me back up. Once again this cannot be duplicated. This issue has happened to me twice now. My 7 series was there for almost 3 weeks. After week two I sent a text and left a voicemail regarding the status of my vehicle. I heard nothing back from the service manager. Last Friday I finally received my car back. I know the service manager drove it multiple times. I was left with a car on fuel reserve. I returned the X7 (which they let me drive)with a half a tank of gas, just as I received it.I have been told the seatbelt issue has been fixed. But not the back up issue. They found a bulletin regarding this issue ( the seat belt). But not the back up issue. I googled bulletins for this vehicle and found that there are 60!! Also one being for a “back up sensor issue”. But yet they couldn’t find anything. When finally picking up my vehicle, the service manager walked right by me and didn’t even acknowledge me. I am extremely upset with the lack of service, professionalism and care at the BMW dealership and with BMW. This 2017 7 series has been nothing but a problem! Which is very unfortunate!! And even more unfortunate that no one at the dealership seems to care.

Another great purchase experience! Mark Simmons was awesome to work with........would highly recommend!

Thanks for taking great care of my BMW. Jay Burgus is great.

Just had the 1200 mile service on the M2 competition through Dubuque BMW. They drove clear to Marion Iowa to pick up the vehicle. Very impressed by that alone. Also left me a loaner. New 3 series. Only complaint and reason for 4 stars was when I made the appointment I told the service adviser that the front brakes were starting to squeal. Nothing was done about it, or even mentioned. Very polite employees also.

I had inquired about a particular BMW for several weeks. Due the C19 and other factors, I was very delayed and casual about making a purchase. The client advisor was Dave who was really great to work with throughout the experience. Outstanding customer service and not once was he ever pushy or “beating a drum” to make a sale. I can honestly say that I will be back when the time comes to purchase another vehicle.A thousand thanks!I have now owned my beautiful BMW for one year as of this month. I have used the BMW Service Department with Brad Deery several times in the year. I chose to use the BMW Service Department mainly since there really isn’t any certified BMW mechanics in the Dubuque area. The service department is really great to work with and they understand the BMW expense and detail required for the car. I will continue to use the service department because of their knowledge, expertise and skills. The fact that they have awesome customer service is just an additional benefit.A thousand thanks Brad Deery BMW

Service was done expeditiously and at a fair price. Will return for service work in the future.

Jay is professional, clear and extremely helpful. I consistently have a great experience with the service department of Dubuque BMW!

. I bought a car after viewing it online and being out of state being able to see the vehicle was important. The sales representative was amazing. He sent me a video of a pre-owned vehicle so that I can see exactly what I was purchasing Great service

My car needed work done in the body shop. The service & Staff were very professional and great to work with. The work done on my car was done to perfection and in a very timely manner!

Excellent first time experience at this dealership. Very friendly and welcoming. We had an appointment for warranty work and it was completed in half the time quoted. They even washed our X3 and provided a loaner vehicle for us to use for the day. Highly recommend them based on our experience.

Great service manager, but Dreery motors (Dubuque) did not honor coupons listed in Advertiser.coupons not for BMW cars.

Dave was very pleasant, extremely helpful and knowledgeable about the X5’s. Any questions I had about performance and the functionality of the vehicle Dave always had the answer. He made the purchase of the X5 a great experience.

Had our first scheduled service. Jay in Service is great and really knows his stuff. He listened and checked everything I had concerns about and gave me answers to my concerns. Very happy with the service our BMW received, and the car wash is a pleasant bonus! Thanks!!

Excellent service. Explained what they did and had everything taken care of in an adequate time period. Even gave me a free car wash and vacuumed out my car.

Super service, thanks

I live 1.5 hours away from the Dealership, having quite the drive back and forth in the morning and having to work in the afternoon was kind of a hassle already. With that being said, I was 1 hour late for my scheduled appointment, they still attended me, serviced my car. While I was there the gentlemen made sure I was comfortable. They gave me a ride to one of their recommended restaurants, picked me up, took me back to the dealership. They changed my car’s oil, and they also gave my car a complimentary wash, wax, and they even vacuumed the inside of it. They applied a discount I didn’t even know about. Great service! Awesome personnel. Definitely recommend you giving them a chance.

Very professional (entire staff) Mark Simmons Client Advisor stayed late to meet us arriving from Kansas City, his patience and his overview of the car was great. Mark arranged for us to have dinner locally by providing us with a $50 debit card. This was exceptional customer service considering we had just driven almost 400 miles. Great job by the team.

Mark Simmons is a great guy. Helped me with my questions immediately and went over and beyond what Is expected in my opinion.

Very polite

Jeff Wilson and Mike Sullivan did a good job in helping me with my BMW purchase. We had to haggle a but but eventually we can to a mutual agreement.

This dealer squeezed me in to their full schedule and got the work done by the end of the day. Greatly appreciated! They even washed my car...doesn’t get better than that! Big thanks.

The service manager Of BMW Dubuque Iowa, a very good person. Go the exact mile for his customers.

I had a wonderful experience buying a car here, mainly because of working with salesman Dave Palton! I had been looking for a vehicle for a long time and visited many dealerships all across Iowa. Dave was very honest, intelligent, listened to what I wanted and worked hard on my behalf. My experience was great and I was able to keep my business local which was an added benefit. Dave made the car buying experience fun and also made me feel like my business was valued.

The guys here are wonderful. When I pull in, Jay takes great care of me. Everyone inside is friendly and its not uncommon for any employee to strike up conversation. I think this past visit I spent my wait time in great conversation with the top manager or owner! This is a place that truly seems to care about their customers. Highly recommended!

We purchased our X3 from Jeff Wilson! If you want an honest straightforward salesperson who is easy to deal with then Jeff is your man. Would suggest purchasing the Zurich shield as well. Cannot believe how clean our car stays and how easy it is to wash and never needs waxing.

Fast. Efficient. Friendly.

Haven’t got my car back but always have loved my experience with you!!Thank you

Deery Brothers is an ethical and excellent dealership. They stand by their products and their service is a step above. I highly recommend this dealership. They embody Excellence. Consistently every single time.

Love my BMW, the service was quick and painless and everyone there was great to work with!! Will be recommending this dealership to all my family and friends looking for a car in the future!

This was the best car buying experience I’ve had. Dave P is very knowledgeable and passionate about BMW. He took time to help adjust my car settings and answered all questions I had. I highly recommend this dealership.

Easy place to do business. 7th BMW that Jeff Wilson has been involved with. Does a great job - again. All of the BMWs have been serviced there, again great people - Jay being the primary contact for service. Had occasion to have body shop do some work - excellent as well.

Excellent shopping experience! Special thanks to David who knew every detail about the car, could answer all my questions and was a pleasure to deal with.

Had a great experience at Dubuque BMW. Worked with Mark Simmons, and he was very friendly and helpful. They even threw in some Weather Tech floormats! I will definitely look here first when Im ready to buy again.

Last June we leased a new BMW X3. Our Client Advisor was Jeff Wilson. He was excellent in each step of the way. He walked us through all the details of leasing and gave us an estimated price to which we committed. When we picked up the vehicle, the cost was substantially reduced. These are honest, helpful people in every sense of the word. Since June we have been pleased with the response to any questions we have. I would recommend Dubuque BMW and our Client Advisor, Jeff Wilson, to anyone in the highest regard. If you need a car new or used he is your guy, and this is the place to shop!Jim Pfaff

Quick and efficient service!Friendly staff.

Even during these trying times our salesman Jeff and the rest of the staff were excellent. We social distanced as best we could.

David P was our salesman and was excellent. He is indeed a BMW genius and has a passion about BMWs. I never found David intrusive or obnoxious. He always gave my wife and I space when needed and he was always helpful to find answers to tough questions! I will look for him again for my next BMW purchase. No regrets!

Our sales person, Jeff Wilson, was friendly was able to answer all of our questions. This is our second BMW that we have purchased from Jeff. We highly recommend him.

Thanks to Dubuque BMW for helping us find a perfect fit for our needs with our X5! Dave Palton was very knowledgeable and explained in great details the vehicles technology and operations so that we felt comfortable with our decision. Quality customer service!

We purchased our BMW 3 Series there. Every time we are there for service even for new wipers Jay has it washed for us. Great job guys!

They do a great job of servicing just what needs to be done , no hidden charges. Great customer service

Jay will take good care of you!

We had a great experience dealing with the BMW team in Dubuque. We would recommend them to family and friends.

Thank you David. Love the M5.

Great service! A driver picked up my car today for scheduled engine service and brought it back this afternoon. I even had a loaner to use.

Kristen and Jay are terrific. They made the visit very painless The auto body guys did a good job too

After taking a break from having my vehicle serviced here (due to feeling a little price gouged) I had a great experience and felt I was treated fairly. Thank you!

Clean, friendly and inviting atmosphere filled with technical experts focused on customer service.

Great service!

I had a great buying experience at Dubuque BMW. Jeff Wilson was very professional and easy to work with.

Cracked LF rim in SW Wisconsin. Nearest BMW shop was Dubuque, IA which was out of my way. It all worked out b/c these guys were great. Turned to on a Memorial Day weekend. Done in one day. Jay was outstanding...great service mgr. Semper Fi!

Great service and price

Real fon bunch,not like typical car dealers helpful and courtesy

At first when I called I did not get a good first impression, however they went above and beyond to resolve and fix that The store manager called me directly and apologized, got my car in right away no questions asked. I have a VERY busy work life and was worried that I couldnt get my rotors and break pads replaced. They had someone come and get my car when I live 2.5 hours away and left me with a beautiful loaner car to drive while they were fixing mine. They kept me in the loop about my car getting fixed the entire time. The staff from the call director, to the man who came to get my car. all had amazing customer service. I am really glad I had my car go through them to get fixed! I highly recommend this dealership!

I recently purchased a certified pre-owned BMW from Deery Brothers BMW in Dubuque. I live approximately 200miles away, out of state and conducted all of my business via email and phone call prior to going to pick the car up by myself.Car: The car was in fantastic shape. Not misrepresented in any material way. Dealer did not disclose some very small curb rash on 3 of the 4 wheels but was VERY thorough in documenting everything else with the car (including thorough videos emailed to me cataloging any scuffs, stone chips, etc.).Deal: Car was priced very competitively when compared to very similar CPO comps across the entire country. I was only able to get ~1% off their asking price but I still feel good about the overall value of the vehicle.Service: As eluded to above, my BMW Client Advisor Dave P. was very thorough in his responses to all of my requests and questions and was very prompt in all of his communications. Day of sale I thought the process was a little disjointed and would have preferred visual inspection, test drive and service record review to occur before meeting with the finance manager. I was also at the dealership for ~4 hours which was longer than I would have liked. Regardless, I thought Dave was very transparent in all of our discussions and negotiations and I would definitely call him again the next time I am in the market for another BMW.

Jay Burgess, BMW Service Mgr. does a very good job in scheduling and communicating the Service issues.My negative issues are mainly with BMW reliability problems on my 750LI. Excessive Engine oil usage, controller failures, lights burning out, etc.

David Palton made my buying experience an awesome experience. He sent me a video walkaround on Friday and Saturday I drove 140 miles and purchased the car. The financing was hassle free, the car was spotless, and it was an all-around great experience. Thank you!

I had the most wonderful guy help me with my services today Dennis youre the greatest

Jay always takes the time to tell me what they took care of today and what I should be planning for in the future and Jerry is a master at keeping my vehicle safe and reliable. Thanks for making it a good experience every time.

They always do an outstanding job. The gentleman that washed it and vacuumed it did a very good job.

Service was fast and efficient...Jay & all employees are professional & friendly.

Wonderful and prompt service! Huge fan

Excellent

Dave Palton and Jamie Manderscheid made this a 5star experience. Thank you!

Friendly service, accommodating transportation and take great care with vehicles .Kurt Wagner

Very friendly. Seem genuinely interested in getting the job done right.

Very pleased with our BMW. Everyone at Deery BMW was courteous and professional. They really seem to care about their customers.