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Abercrombie Transmission
13090 Veterans Memorial Hwy, Douglasville, GA 30135, United States
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Jo
Review №1

If youre reading this review, its possible you were like me and are scrolling and clicking around, trying to find someone to handle your transmission problems. Im happy to say that your search is over. THIS is where you should take your vehicle.Heres my experience with Abercrombie in a nutshell: Care, honesty, and expertise. I felt like as a customer, I came first. Sure, it took a while to fall into the schedule, but I can only imagine thats because theyre so in-demand. And for very good reason!We live in Temple, and honestly I think there are some transmission shops closer by. I cannot imagine going ANYWHERE else besides Abercrombie after my experience, though.Thankful to them for all they did!

Jo
Review №2

Honest and straight forward place.I have an automatic sports car, and it was not shifting correctly. I assumed it was a transmission issue. I brought the car to Abercrombie, and I described what it was doing and asked for a rebuild. He refused to work on it and told me to take it to a general mechanic after I described the issue to him. The general mechanic discovered a bad sensor that controlled the shift pattern... $200 fix.Even though I brought my car to Abercrombie and practically begged to spend $3,000 on a rebuild, the guy there understood what I actually needed and refused to take my money. (I brought it back for a standard service to show gratitude.. only $165 by the way.)Theyre honest guys who have been doing it for years. The boss man told me he had been doing it for something like 41 years. They also listened to what I had to say about what my car was doing. Some mechanics from other shops wont give you the time of day to listen.Transmission issues are never cheap, but $165 for a standard service is stellar.

ke
Review №3

I want everyone to know these people are the greatest ,they are the most honest and professional people that Ive ever worked with. Tim is great, conscientious is an understatement. He is absolutely good as gold. You cannot ever go wrong dealing with this transmission shop. I cant say enough good things about them, theyre great.

Al
Review №4

Good place to get your vehicles transmission rebuilt! Great people Tim and his team will take care of you! My truck transmission was slipping and Tim got it running like new! 3 years/36,000 mile warranty can’t top that anywhere else!

Du
Review №5

It was a very great and pleasant time talking to the staff and getting the work done and looking at what needed to be done next thanks a lot Abercrombie

Ma
Review №6

Aug. 2020 I took my F250 to Abercrombie to have it rebuilt. They did a great job. I got a 12month, 12000.mile warranty. At about 12250. miles it started to pour transmission fluid out the front of the transmission. I took it back not sure what to expect. The torque converter had crack in it. They said even though the warranty was out they would fix it at no cost. Tim said this should not have happen. I am so blessed by this because I did not know where we were going to get the money to repair it. They did not know that I was just coming through cancer and treatments and had to close my business due to the cancer. Some companies would have said the warranty was out, tough luck. Thanks Tim and Abercrombie Transmission.I am adding to this review. Abercrombie went beyond my expectation after doing my first truck and fixing it. They did an outstanding job on my other car that I could not afford to get done. They bless me so much. If I could give them even greater rating I would. I am giving them a 10 on my rating score. If you need a good, honest, transmission company to do your work. This is the place. Thank you you have blessed me beyond measure.

SE
Review №7

I am from out of town and I needed somebody to look at my car because I was going back to Michigan. They fixed the codes on my transmission because it was in protection mode and they did it for free. Then as I was trying to drive off my power steering belt broke off so they recommended me to go to Bright Star. They drove the car there for me because I couldnt drive it and I they did all this for free. They have great customer service everybody was friendly and helpful. I appreciate everybody that worked on my car thank you very much you guys are the best

WR
Review №8

All I can say is WOW - more businesses should run like these folks! My son claimed he had a transmission issue and Abercrombie Transmission was recommended. Dropped off his car late in the day and they promised to look at it the next day. They did as promised - test drive and turns out it was not anything to do with the transmission at all. Then they did not even charge me a diagnostic charge. Honest and genuinely nice people. If I have any transmission issue they will be the first people I call. Job well done. Thank you for being awesome!

Ke
Review №9

Great owner and staff. Over a Century of combined experience in one building. Truly dedicated to their craft.

Al
Review №10

If youre like me who has very little mechanical knowledge, the dred that comes with determining that your vehicle has got some kind of mechanical issue can feel almost palpable. The last thing you want to experience is getting a list of expensive services/parts that you may or may not need thats going to take a huge chunk out of your bank account. You want to know that the folks youre dealing with are competent, capable, and honest; and unless youve already got a pre-existing relationship with a mechanic, it can be tough to determine at first blush whether the folks providing service are any or all of those. Not to worry, the team over at Abercrombie Transmission have all of those things.Ive got a 2009 Mustang that was starting to act up and it felt like it might possibly be a transmission issue. The only problem was the it was intermittent and not easily replicated. The team over at Abercrombie took it out for a test drive, driving it close to 40 miles before the issue presented itself and they were able to experience what Id been experiencing.They could have very easily stopped after looking to see if any codes were being tossed (there werent), or maybe take it for a couple mile drive to see if the problem happened. When nothing happened, it would have been very easy (and maybe more efficient/lucrative) to say No problems that we could find and either offer to hook me up with an expensive diagnostic bill so they could take apart the transmission, or send me on my way no better off than what I was. Instead they took it the extra mile (or in this case 39 miles), and helped me to determine it wasnt a transmission issue, but something that I suspect will be far less costly for me to fix.Ive spent well over a decade working in the customer service industry. I know what bad customer service looks like, I know what good customer service looks like, and I also know what exceptional customer service looks like. The team at Abercrombie absolutely qualifies as exceptional. From the moment I walked in the door, to the minute I concluded my business, they were fantastic. If I ever do have a transmission issue, this is the first place Im headed to, and I would strongly encourage anyone experiencing possible transmission issues to do the same!

ja
Review №11

Highly recommend, Abercrombie Transmissions. Took our 2007 Lexus with 250,000 miles registered. Abercrombie put a transmission in it and the 2007 drives like a 2020. They are friendly and impressively knowledgeable. Kudos to Abercrombie Transmissions 💜

To
Review №12

If I could give them 10 stars I would. Very impressed and happy with my repairs. Tim and his crew saved me over $2000 on my transmission. He is an extremely honest guy who found a out that my transmission just needed a simple fix. Car drives perfect. Ow. Use abercrombie transmissions for ALL your transmission needs. They are busy for a reason!

Al
Review №13

Best transmission rebuilding ever. My jeep was rebuilt in 2016 and out of warranty but started leaking fluid after only 2000 miles. They stood behind it and fixed for free. Tried to give him money but wouldnt take it. They will have my business forever.

Sa
Review №14

Great service! Wonderful experience during a frustrating time! Tim is very knowledgeable and has great Customer service! Highly recommend them for all your transmission repairs!!

B
Review №15

The only place to get your transmission repaired to be better than new. These guys are so honest its unbelievable saved me over 1kThanks So Much You can feel a difference just putting it in DriveYeaHoo

El
Review №16

Tim and his crew worked on my 04Dodge Ram 1500 5.7L hemi V8. When I bring it in it was jerking and running funny. Tim took care of me serviced my transmission and has my truck running like a brand new truck. I highly recommend this company.

Ra
Review №17

They do great work and gave 3 yr or 36000 mile transmission warranty.Highly recommended.

Tr
Review №18

From the start of my experience with this company , I was told everything upfront and straightforward basically just pure honesty. Even with working on my car with a warranty everything was explained to me and what to expect. Tim recommended a new transmission with an additional warranty. I would highly recommend them and if I needed anymore work on my car they would my go to for sure . Finding a honest mechanic is hard especially for a woman, but I felt Comfortable and very informed of everything going on .

Sa
Review №19

Awesome place to bring your car for diagnosis and transmission issues. Very kind staff and they are on time with what they say and most importantly, they are very honest something that you dont find these days. I highly recommend Abercrombie Transmission for anyone that has any transmission related issues.

Te
Review №20

My experience with Abercrombie Transmission was amazing. The customer service was excellent , the owner along with the staff treats you like family. This was my first time using them but it wont be my last. I highly recommend them if you want your vehicle treated with care.

au
Review №21

Christian, honest people. Thank you for your great service!

Jo
Review №22

Absolutely recommend! Very professional and friendly staff, and communicated with me often regarding the progress of my repair. My car was in and out in a week and drives like it’s brand new! I am definitely going to return for any future transmission work.

T
Review №23

One of the best experiences I have ever had with a mechanic. Without going into too many details, Tim and his team went waaaaaay above and beyond to work on my 2001 Ford Explorer Sport. Everyone I interacted with was professional and courteous. I highly recommend them.

Ch
Review №24

They went above and beyond on my husbands transmission build. Couldnt be more proud of the work that they do. Highly recommend

Ni
Review №25

My first visit and everyone was very helpful and friendly, will definitely recommend and return if needed!!! Great service!!!

Ni
Review №26

This family and business are wonderful. They were so honest with us and did their best to help save us money not to mention very friendly. I would use them over and over again!

Ma
Review №27

I have been incredibly impressed with them. They took their time to properly diagnose my vehicle, and went above and beyond. Great customer service and pride in what they do.

Da
Review №28

They were knowledgeable, quick and professional. They did a full rebuild on my transmission, and did a great job. They even followed up with a letter. Ive been told they were the people to go to with transmission problems, and their reputation is spot on.

He
Review №29

I cant recommend this place enough. They go above and beyond for their customers. Thank you all so much!

Br
Review №30

They did a great job on my sons transmission. Very professional place!

Bl
Review №31

They fixed a failed part in my transmission after the warranty had expired. Tim said that it should not have failed that quickly and that they would do the right thing at their expense even though they did not have to. I admire and respect people that have integrity and stand behind their work.Thank All Of You Again! Ed

se
Review №32

I was thoroughly pleased with the service I received at Abercrombie. I initially came for a diagnostic check of what was going on with my SUV (no charge). Several weeks later I returned to have the transmission in my 2011 Buick Enclave replaced. Instead of replacing worn parts with OE. I received upgraded parts to prohibit premature wear off components. The staff made me feel extremely comfortable having my vehicle serviced there and they did not give me a guilt trip or apply any unnecessary pressure. They were very knowledgeable and gave me the risks of letting the problem persist but did not play on my emotions. This is the type of shop that you wished all general automotive shops modeled themselves after, even though they only service transmissions. Thank you Abercrombie!

Ke
Review №33

Great service and advice on what my truck needed to have done to be serviced properly. I found them to be honest and truly concerned about getting me the best and least expensive solution for my truck.

Ch
Review №34

I delivered my 4Runner to Tim and family for a bunch of transmission codes being thrown at me. They used their time wisely and found it was a wiring harness attached to my transmission that was corroded. Being a 05, it was not a part that was easy to come by without spending thousands through the Toyota dealership.Tim not only hunted down the parts that were needed, but at a WAY lower cost then anywhere else would have found them. (For those who dont know... a wiring issue can be very costly for parts, but also time!)All-in-all, I got the external connector fixed, the internal wiring harness replaced, filter pack changed and transmission flushed, AND they replaced the Neutral Safety Switch. I got her back about 2-3 weeks ago (a little late getting to this review) but... I will tell you, the customer service and communication was outstanding, the service was absolutely the best, and for the work they do - you simply cannot beat the quality and price!I will absolutely recommend anyone with transmission problems to get up there and have them work on it. Be patient since some of these things take time... but know your vehicle is in great hands and they will take care of you!Semper Fi Tim!

Bo
Review №35

Very Friendly staff. Got my transmission rebuilt in 2 days and got me back on the road everyone else was 2-3 weeks. Thanks Tim and staff. Will recommend to everyone I know.

Bi
Review №36

The service here is unmatched the owner is very informative and keeps his word if he say he will call you back he will if he tell you a price I guarantee you he will hold to it. I had my truck sent to his shop from another shop that gave up on me Abercrombie figured what the issue was the next day gave me a update before they touched my truck to make sure I approved and when I did the next day my truck was done. Perfect shop if you want it do for a good price and you want a shop that wants to help you get your vehicle back on the road instead of lining their pockets this was my first time with them and I will be back for all my repairs in the future.

wm
Review №37

These folks are GREAT! Took my vehicle in for transmission issues and they got it repaired quickly and at a real reasonable price! they got my vehicle transmission rebuilt in just a few days. Everyone was very pleasant and helpful throughout the whole ordeal,. A great bunch of people, Thank you so much!

Ba
Review №38

They did a great job, fast, and at an affordable price. I had just come from a dealer where they were going to replace the whole transmission. Abercrombie discovered it was just a bad sensor. Im so glad I took the van to them. I appreciate doing business with honest and professional people. I wont take my vehicles any where else.

Pr
Review №39

If you are looking for a honest, friendly, trustworthy, professional team of people to handle your car needs this is the place!! I had the pleasure of dealing with Tim and he was an Angel. What I thought would be a major Transmission repair turned to out to be very minor. Any unethical mechanic would have easily taken advantage of me and charged me lots of money. They actually fixed the problem and charged me NOTHING!! Who does that in 2020?? Im so thankful and will be a customer for life. Do not hesitate to bring them your business. You will be glad you did.

Ni
Review №40

The customer service at this shop is bar none. I can always rely on them to be completely honest with me about my transmission issues. I would high recommend this shop any day.

Sa
Review №41

Friendly secretary, professional staff, great service. We made friends at this shop bc we trust them and good price.

Ch
Review №42

My first time getting Transmission Oil Change for my son car. Tim was very helpful and kind. Thank you very much!

Xx
Review №43

Was highly recommended to this place by a few family friends and employers, and I now clearly see why. My recently purchased 2005 Honda Pilot suddenly lost reverse, 4th and 5th gear. I limped it to their shop right as they were closing up yet was kindly greeted by a gentleman named Tim. He was very receiving and took the time to listen to my concerns, understand my budget and share in my frustrations. Left my vehicle overnight that Wednesday, and was contacted the following morning by Tim himself about the projected schedule and timeline, explaining they would have the transmission dropped and cracked open for inspection by midday the following Friday. Surely enough, promises kept. They explained the damages and costs, all well known defects which I expected and was well aware of, and gave the dreaded total costs. Wanting a full rebuild and after calling around between multiple other transmission shops, including Honda themselves, their price was well within reason compared to nearby competitors, and even as much as $1000 cheaper than dealer quote. I expected this repair to take quite a long time, possibly up to two weeks or more according to said nearby competitors and dealer estimations. I received a call the following Monday, where I was updated on the timeline and progression of my repairs. I was never left not knowing how long it would take and was contacted roughly every 48 hours about the status of it. The following Friday, only a week after they initially got to me, I was called to come pick it up! My Pilot now shifts smoothly and quietly, and they even installed a name-brand oil cooler to insure their work and offer me piece of mind. Not only were they courteous, kind and honest but quick and communicative to boot. I wouldn’t hesitate a moment to suggest these fine people to anyone and everyone. Thanks, Abercrombie!

Ch
Review №44

If I could give them 10 stars I really would. From the moment I called them, Russell was extremely informative with everything. He told me everything upfront and was honest about the entire process. When I went in and had my vehicle checked, he confirmed I did in fact need a new transmission. He told me about their financing options and I came in a week later to have it done. I couldn’t be anymore happy with the level of service that was provided to me. My transmission came with a warranty and the ability to extend that warranty if I choose. Russell is compassionate, caring and very straight forward. If you are looking for someone to take care of you, I highly recommend this transmission shop. I even received a letter from the owner a week or so later thanking me for my business. I love that they are a family owned company and I felt like I defiantly got my monies worth coming to them. Thank you again for taking care of me!

Da
Review №45

These folks are awesome! Got my car in for transmission issues and they got it done quickly and at a very reasonable price! Even with a holiday weekend they got my car rebuilt in just a few days. Tim was very communicative throughout the whole process and is very knowledgeable. Thank you folks so much!

De
Review №46

Without them I wouldnt of known about the nightmare of problems I was about to run into with my car. 100% recommend this place!

A'
Review №47

Couldn’t have found a better place to have taken my jeep for transmission problems. They have one of a kind service here!

To
Review №48

Great people! Went to an oil change shop ran by some unprofessional people who ended up messing my vehicle up. I left and came to Abercrombie Transmission and they took good care of me! Got the issue solved by the next day. Tim was very honest, polite, and informative. Bring your car to them, you’ll be in good hands!

Ho
Review №49

You know for me I was treated with such kindness and respect I won’t use any other place. Thank you!

Br
Review №50

These guys are awesome!! Very honest and dependable. I recently left my car there for a diagnostic and they were thorough and suggested the best, most cost effective scenario for my specific situation. These guys are definitely trustworthy!!!

Va
Review №51

Very professional staff Excellent Prices

le
Review №52

Theyre amazing. I had an issue with my driver shaft and bearing. Not only did they respond the same day, they replaced it and had it running the next day ready for pick up. They are extremely sweet, diligent and helpful. They understood my needs and only charged me for the part and the tow. I wasnt even charged labor for the replacement! Id ask any and everyone go to them, I know for a fact with this vehicle and future ones they will get all of my business. Thank you so much Bobby and family for what youve done for me!

Ma
Review №53

Great service and very friendly staff. Very honest. I highly recommend this company.

TP
Review №54

So far so good, excellent customer svc. Very professional..

Da
Review №55

Dropped a Saturn off with trans issues. The next morning they checked it out, filled the trans up, tested the vehicle and could find no leak. They called and explained the situation. Let us know they were going to retest it and give it a second check. After finding no issue they called and let us know there was nothing wrong and did not charge us a thing!! We will always bring our vehicles here!!!

An
Review №56

Fast and great.

Sc
Review №57

Friendly and professional service. Seems like they know there bussiness

Fa
Review №58

They know their transmissions

Ri
Review №59

Honest and Professional. After having my transmission replaced and on my way home I heard a rattling noise nothing to do with the transmission. I called them to see what it might be. they said bring it back and they would look at it. The Tech. came back and fixed the problem which had nothing to do with their work. Old school Ethic!

ti
Review №60

Took care of my car in one day. Big job. I’ll bring all of my cars here from now on. Thank you!

Mi
Review №61

Rebuilt my Transmission in less than 4 Days and the Chevy Dealer ship said 30 to 45 Days. I Have taken a couple Vehicles here and their both still running like new. Thanks guys

Ro
Review №62

Ilove this place I have a red Chevy spark and they were very nice they worked with me on my payment and price. I dont normally do reviews but the was just great and I recommend the to everyone

Ri
Review №63

Excellent customer service.

fr
Review №64

Very professional very courteous went out of their way to help, truck runs great now and the price is good. They’re super kind

Ri
Review №65

Was able to get my F-150 transmission serviced on time, & clutch additive added to differential, shifts much smoother & no more noise from rear end. Great work & professional, knowledgeable employees.

Au
Review №66

These men really did a GREAT Job on fixing my poor car . I DEFINITELY recommend anyone who has a problem with transmission to go here ! You will not be disappointed.

Th
Review №67

Great place to get your car repaired

Ka
Review №68

Gary is a real stand-up guy! He runs a great shop with the nicest employees. I had a full transmission rebuild, and his team did a fantastic job. It runs smoother than ever and was done in a matter of days. 5 stars!

da
Review №69

Always fast and professional, and the prices are great. My family has taken all of our vehicles here for years, you wont be disappointed.

Ri
Review №70

Russell very nice guy he will explain what your trans needs...

Jo
Review №71

They got me in and out in no time. They were super friendly and the price was great!! All around a great experience!! This will be the only place I go for transmission issues!!!

An
Review №72

Gary and his staff are nothing top notch. Friendly and professional, and top quality work. Even included free checkup and service after 12,000 miles to make sure that everything is sound and the work was done properly. A+++

Bo
Review №73

Great and honest Transmission shop. My transmission was shifting hard with the trans and check engine light on and they diagnosed it and filled the transmission with fluid for free (have to fill the trans from the bottom via a pump aka a pain!). Unfortunately i could not afford to fix it at the time so got the car back at no cost to me. They could have easily charged me for the diagnostic testing and putting the car on the rack to fill the trans. Chuck is very polite and professional. I recommend this shop, at least give it a try.- Update about a year later the trans was slipping and i went back to this place because they were so great and had low prices. They rebuilt my trans and offered a warranty. Since then i drove the car a few thousand miles and sold it the other day. The trans is doing great and would recommend this shop to anyone.-update about a year later 11/14 I took my Yukon XL 8.1L there due to severe harsh shifting. They replaced my torque converter and rebuilt my trans. They also noticed a problem with my shift linkage. They are very professional and stand by their work. Its now 1/15 and the Yukon is driving great. I have peace of mind for a great price.

Th
Review №74

These guys do excellent work best shop in town👍

Sc
Review №75

Great work and bring it back. They will back it up if you think if you have a problem. Your not going to have a problem. Good warrant

Se
Review №76

These guys know what they’re doing. I went to three other Transmision shops that told me my truck would have to be rebuilt. Turns out that it only needed 2 1/2 quarts of fluid. Thank you for being honest and saving me $2750.00. I’ll never take my vehicles anywhere else.

Ra
Review №77

Very professional and great people to work with, cant believe how fast they rebuilt transmission in my HHR 👍! Works perfectly with no issue

Je
Review №78

I dont write reviews lightly and believe my reputation is on the line if I make a referral. Abercrombie has worked hard over many years for an amazing reputation and they deserve every recommendation they get. If Chuck doesnt make you feel like you are being treated honestly over the phone, then who can / will??? Take your transmission issue to someone else and I can guarantee you one thing - less value (price, service, honesty, timely turn around, etc...) than you would get at Abercrombie.

Li
Review №79

The employees were very nice and the workmanship is very good. They keep their word when they tell u a day or time for something.

Ta
Review №80

Great Hospitality!!😊

Ke
Review №81

My transmission went out in my suv. My husband was quoted $1800 over the phone. Took my car there. They kept it a week. Went to pay and price was $2700. They gave me a $50 discount for paying cash for a total of $2650. Picked the car up, drove it 10 miles. The light came back on, car wouldnt go, and locked in first gear. Same exact thing that it went in for. I called and was told they would come to me since I was broke down on side of road. They sent 2 guys to help me and bring computer. One of the young men starts yelling, rolling his eyes, and shaking his head at me. Needless to say they still have my car 2 days later. I have emailed with no response. I would never recommend them to anyone nor use them again. I am hoping they make it right before I take further action. Was also told that they shouldnt have sent the guy they sent to me that he doesnt deal with customers well.

J
Review №82

Always provided me great service in making sure my transmission is running as it should. Chuck is best!

De
Review №83

Very honest and straightforward didnt get my car fixed but he was very honest about the issue.

Ke
Review №84

They are very knowledgeable. Nice job repairing my vehicle

Ja
Review №85

Have used these people for years Ive always seem to be honest and upfront

Cl
Review №86

These guys were great. Twice. I was in and out in less than day and they are honest👏👏👏

De
Review №87

No one can beat there, warranty in town

R
Review №88

Customer service couldnt be any worse. Stay as far away from this place as humanly possible. The idiot that sits in the main lobby and refers to himself as the boss is the main reason I left this morning and will never return. He comes in late, doesnt speak and is extremely rude and nasty.

Sh
Review №89

Such a great place!! So nice and friendly! Will always go here!

to
Review №90

Terry Vaughn is a great transmission worker. I would refer to anyone.

Ch
Review №91

My car was dropped off a little over 3 weeks ago for possible transmission problems, the car was still under warranty for a transmission rebuild 6 months ago. Upon talking to the someone the first time they were very polite and proceeded to tell me that the warranty was bullit proof and they would take a look at it. I never hear anything for a whole week, i called back and they told me that due to the tires and exhaust on your car, we believe you have been drag racing your car and will not warranty it. After trying to explain it to them that the tires on the car are “STREET” radials, they kept assuming off of looks that i raced the car. A couple days went by of me not hearing Anytning so i called back and spoke with the owner (didn’t get his name but very polite man) i explained the situation to him and he told me he would have his guys break into it and see what they can’t find. Fast forward 2 more weeks and i have yet to hear anything back so i call once again. They tell me they have fixed some busings in the transmission and they’re waiting on transmission fluid from Ford. A couple days later i have yet to hear anything back once again so i call and the owner informs me that the work they done was outside of the transmission and the warranty wouldn’t cover it and wanted me to pay $550 for some work they done without my permission. I called back and asked to speak with the owner again and “chuck” answered and said he was one of them. He was being very hateful trying to tell me he’s cutting me a deal on labor, i proceeded to tell him i brought my car down there for work in the transmission that was under warranty. He kept being hateful and finally told me to just come get my car. Mural of the story is, i wouldn’t recommend these guys to my worst enemy for any work, and if you do don’t expect your warranty to ever help anything..

MI
Review №92

Owned and operated by honest, fair, and professional Americans

il
Review №93

My worst experience ever ! its a shame to call a business ! i even have 1 year and 12 000 miles warranty with them, and im not going back, i dont trust anybody from this service. they damaged my car and refused to fix it. they used my car for personal needs...almost 300 test drive miles. Missing cellphone charging cable from my car as well. and the price wasnt that low anyways. total disaster !! dont recommend...

Ma
Review №94

Highly recommend their transmission services

We
Review №95

Great transmission work and very good at explaining all the details !!

Ma
Review №96

Before Abercrombie Trans, I had no shifting or transmission problems except a gentle whine. Knowing the trans had 160,000 plus miles, I decided to have it rebuilt. Abercrombie first told me $900.00 to fix it. They kept it 2 1/2 weeks and when I went by to check on it they were upset that my shifter was as old as the trans, so it had play.When talking with the manager, he seem to hem haw around and buddy buddy you. Abercrombie manager said he would jack leg my shifter, it to get it working right. I had no problems with the shifter prior other that, other than being a bit worn. I knew I could get a better price on a shifter, as I now believed that Abercrombie may be wanting me to pay for a shifter. I ordered me a shifter and told Abercrombie to put my old shifter in and I would pick it up. They did so, and then I had to pay $1,500. I was shocked the bill was $660 higher than the estimate. No problem, I paid, like what choice did I have? Driving it home the gears were hard to change and had to grind it.The very next day, I drove the truck about 300 feet and knew I had problems. When I got on the road, it would not shift into 2nd or did so after much grinding. I tried many times to see if it was me. Prior to Abercrombie, I had NO SHIFTING PROBLEMS., I JUST WANTED TO GET THE 160,000 TRANS rebuilt. Anyway, since I couldnt drive it forward, I backed it in my driveway, where it is sitting. Supposedly Abercrombie guys are on the way. For now, I know I didnt make a wise choice going to Abercrombie. They arrived and instead of repairing it at my house and without telling me, they drove it back to their shop, I expected quality work at $1500.00 plus 2 1/2 weeks work to last.When I spoke with them about why they took it back, the manager stated that he didnt see any problems with it. I explained that I was on the way to get it. He told me not to come. I said, if there is no problem I am coming to get it. The words I heard after that were, Yea you bring your Body in my shop. I took that as a threat. I went there and the manager refused to take my truck off the rack. He said he was going to keep my truck another week. I had already paid the bill so I and had to call the Douglasville Police. The owner arrived after a few minutes he instructed the manager to bring the truck out and he couldnt believe that the truck was still on the rack. Its now been only 51 miles and the transmission is leaking. I called them, and they did not call back. I just emailed them. NEXT DAY; No one called or emailed me. I will call again. I will update. Again, do not go there. Think about this ordeal. NOTE; My mother had her trans repaired there and she said, I would have told you not to go there, son. UPDATE. No one ever called back. I called again and I requested that the owner meet with me tomorrow to deliver the truck. The manager said he would attempt to call the owner. Update: The OWNER, a very Professional man, did call me and arranged for a repair meeting on Thursday at 8:00AM. Maybe I will be able to get the leak and grind repaired.

Xa
Review №97

A honest mechanic - yep you found them here at Abercrombie Transmission!

No
Review №98

Great work at a great price, and they stand by their lifetime warranty no matter what.

Ti
Review №99

They seem knowledgeable enough but after a $2700.00 overhaul with a 1 year/12000 mile warranty I was back in less than 4 months with a bad torque converter/solenoid and they would not re-start the warranty. They didnt change any solenoids which are known to go bad and this has 250k on the clock which should have been cause enough to change them all, yet I could get a factory remanufactured unit for $2900.00 with a 3 year unlimited mile warranty from the dealership and everything in it is new.Basically for 2700 bucks they change out the friction material in the clutches and any broken or badly worn parts, a rebuilt pump and billet converter and slap it back together. It was a mistake on my part for choosing this shop so once again, I should have done it myself because every time I dont, something like this happens. It also ended up being over $500.00 more than originally quoted. Lesson learned albeit an expensive one.

Ja
Review №100

I’ve been going to these guys for years. Great service would highly recommend!!

Information
19 Photos
100 Comments
4.3 Rating
  • Address:13090 Veterans Memorial Hwy, Douglasville, GA 30135, United States
  • Site:http://www.abercrombietransmissions.com/
  • Phone:+1 770-920-0095
Categories
  • Auto repair shop
  • Car repair and maintenance
  • Truck repair shop
Working hours
  • Monday:8am–5:30pm
  • Tuesday:8am–5:30pm
  • Wednesday:8am–5:30pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5:30pm
  • Sunday:8am–5:30pm
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