This place is very unprofessional!!! They lost some of my things from my vehicle. When I inquired about the missing things it turned into a situation. I was questioned about if the missing items were in my vehicle to begin with. John was extremely rude to me and provided horrible customer service. Instead of John attempting to resolve the situation he escalated it. John shouldnt be dealing with customer directly. He is rude and not attentive. My car was there for more than a week and I still had problems after I picked up my car.

They took very good care of my truck! And the prices are awesome! Didnt overcharge..just honest people!

I can see why this place has terrible reviews, I dropped my vehicle here to be checked… payed for services and still needed my vehicle to be towed to my home. Three days I set up for towing and each time he refused to move the vehicle in front of mine and the tow company couldn’t tow it away, each time I called and spoke with John he had a nasty attitude and would hang up on me as if it was my fault that the tow company couldn’t remove my vehicle. I even gave plenty of heads up to let him know the towing company was on the way and still he refused to make sure my vehicle wasn’t blocked for the tow company. I would never recommend anyone take their vehicle to this location. Extremely unprofessional!!

I took my car to AAMCO in Douglasville,GA to have my car looked at. The original price I was charged was $350. The day before it was time for me to pick my car up I received a call from John explaining to me that they found another problem and the new price was $651. Once I got to AAMCO to pick my vehicle up, I literally pulled out of the parking lot , made it to the light and my car wouldnt change gears. My car begin to jerk and slow down. I immediately pulled the car back into AAMCO and told John. Johns mannerism about the situation was very nonchalant and unbothered. I was very unpleased about the situation. After that day my car stayed there for about a week. The day my car was picked up I realized one of my hub caps were missing as well as my emergency brake cover. Instead of John being more apologetic about the situation , John begin to argue with the situation. He is very unpleasant and shouldnt be in customer service. I will not be returning yo this establishment and I hope you will reconsider your options. The horrible customer service and lack of diligence is beyond annoying. Dont spend your money here !!!!

This is the WORST place to take your car to, John is very rude and disrespectful. AAMCO has had my car 4 times in the last 3 months with 2 “replaced” transmissions and my car still has the same problem that I brought it in for. When I asked for complete paperwork on the services and parts ordered I was refused and told that he doesn’t not have to provide me with that information after a week of me asking and proceeded to get upset and said he wouldn’t give me my keys. $3200 for a transmission with no diagnostic received and after 3 months I was finally given a code &’ I was told it was a transmission speed sensor. Complete waste of money DO NOT BRING YOUR CAR HERE.

I recently had the transmission on one my cars replaced by the AAMCO Transmission Dealership on Fairburn Rd, Douglasville, Georgia. This is the second vehicle that I have had a transmission replaced here. The workmanship was high quality and both vehicles performed as new. David Hunt, USN, EDO, Retired

Mr John is very unprofessional and hangs up on customers when he gets irritated. I dropped my car off to this place several times and was told it would be ready. Was told two to three days. I have called several times and still excuses was given it is now two weeks car still sitting there. The owner does not return emails. DO NOT USE THIS SHOP. believe the other bad reviews I didn’t at first and now my car is not fixed.

This place is very unprofessional, 0/5 stars DO NOT COME HERE!! We called repeatedly about my car after dropping it off and the owners lied and said they were working on it but when we came to see it, it hadn’t moved from it’s original spot and nothing had changed. They had my car for multiple weeks with zero progress. We had to come collect our car and take it elsewhere. Again, this place is NOT worth the trouble. Customer service was also pretty bad, they were very rude.

Either in Georgia or New York they are still good service

Tried to get air from QT but their air pump deflated it more so I limped my car to the open bay and politely asked if they could help me with some air in my tire and they looked at me like I was imposing and said they dont do no damn air there......beyond disrespectful

Great staff, very friendly and informative, did a wonderful job fixing my vehicle at an affordable price.

I would never tell anyone about this particular aamco, they are trash, their business is out dated and trash. The three guys I saw that called themselves mechanic look like methheads. They were very unprofessional. I paid for something to get replace and the young methhead tried to lie abiut it and he tried to rig it to work. Dont trust them if you cant see them doing the work, straight garbage trash.

These people are liners they will rip you off

Please dont take your car there. They Cannot repair cars you will be wasting your money This place should be closed. Down. They are robbing the public and getting away with it

The philly & fries were good, great drinks & amazing service!

I was considering using them until I started reading the reviews!! Now Im definitely going to take my car elsewhere.

Please do not take your car or get service there.Mr. John is a rip off. He didnt let me no that my car still didnt have air. He took my $402. dollars and informed me afterwards. That wasnt right and I had to put out more money for a rental to go out of town and lay my sister to.rest. I do believe he should give me back half of my money back. When people is greedy over money and love it. They will not Prosper. IMy car still dont have A C. I.will have my warranty person to contact the Owner. and let him know what he did. Horrible Service , Not Professional and a Rip off

Customer service is excellent. The employees are very knowledgeable. John treats customers with utmost respect. He takes the time to listen and explain with whatever problem I have with my Dodge Ram 1500.

Stinging you along. Price keeps going up. No definate time on the job. Not people friendly as far as the front office is concerned. My experience was a waste of time. I suggest you go somewhere else please, for work done on your vehicle.

Service manager was knowledgeable, kind and they were on top of their game. Great work and fast. Ill be sure to let them do all my service needs.Kenny

Lgreat customer service, quality work, competitive prices.

GIVING AMOCO A BAD NAME! This place is the worst! The problem is shop is having starts with the manager. I had a desperate situation and they tripled the price on the parts. Then when I told them I could not afford it, they took the refrigerant charge out of my air conditioning system! I went to another place and had my air conditioning system checked and they said that there was nothing wrong with it but it didnt have refrigerant in it. When I arrived at Amoco my air conditioning was working and when I left it wasnt working.The state of Georgia needs to conduct an investigation into this business and it needs to be shut down!

Smh

Horrible dont go there its a scam

This place has awful communication and customer service! My husband took his car here to it serviced and was told one price at the beginning of the process. We understand things pop up however if a person says they cannot afford something then worked should be stopped until a decision is reached by the customer.. They said the car would be ready that afternoon for the discussed price . Needless to say they kept the car for a few days and have a list of other issues that they would like to address. They never once called with a price on these repairs, and discouraged my husband from sitting up at the shop while they finished the job. We are on a fixed income due to my husbands cancer and could not afford any other repairs at this time. That is ALL we approved being repaired at this time. Anything else should have been discussed! People are not made of money!!! We have been unable to get our daughter to school, and my husband has been unable to get to school due to not having this car. Please research other places or locations.

Dont really know of the service here so Im going to be at neutral. The reason Im leaving the review is they dont do transmission flushes. They only drain the pan and change the filter which is not even half the fluid. Basically just deluding the fluid is all theyre doing.

Customer beware!!! I was quoted one price over the telephone and when I received the final bill the price was astronomically higher without my authorization. I attempted to work this out with the manger of the shop John, but to no avail. He told me that he needed to speak with the owner to resolve my inquiry and would call me back by 5:00PM.Guess what, its been over 3 weeks and he hasnt called me back. However, I contacted him on several occasions and each time he told me that the owner would call me back to resolve my issue by 5:30PM. Five different calls on five different occasions and no resolution.It has become clear to me that Aamco transmissions does not value its customers and the customer service has been horrible. Lord forbid if I have an issue with my transmission within the 3yr/36k warranty range. Would they repair the issue or just blow me off?Litigation to resolve this issue seems proper at this time. If I could give a 3rd of a star that would be appropriate.

I agree with the other reviews. At first my service was fine and i had no issues but then it declinrd quickly and expensively. Im done going here and I have found a much better shop on the west side.

Excellent work in my transmission- for a way better price than the dealership with a better warranty!

This is the worst experience I have ever had in any sort of buisness dealings. This shop has had my truck for over 3 weeks with empty promises. I was told that my truck would be ready on February 8th. Never got a call until I called on Monday Feb 11th. I was then told that my car would be ready on Feb 13th. WHen I called on the 13th I was told that my new tranmission was damaged during shipping and that another unit had been ordered and would be there on the 15th, since my transmission was already pulled out of the truck, it would only be a 3 hour job. I call on the 15th and they say my unit was ordered that day and would be in on Monday and My truck would be ready on feb 18th. I called on the 18th and guess what it was going to be ready on Friday the 22nd. I call on the 22nd and they say it will be ready on the 25th. GUess what I call on 25th and they say it will be ready today. I call today at noon, they say the tranmission was being installed and would be ready this evening. Guess what I called back and all of a sudden I need a crank sensor, so they are getting one delivered and will call me when my truck is done. I yet to receive a call from this shop. If I didnt call I would never speak to anybody. Ive lost wages and had to rent trucks for 3 weeks. This shop is and embarrasment to the brand!!!!!!!!!!!!!!

I took my car here for brakes. I took them somewhere else 6 months ago and had them replaced and a year ago had the rotors replaced. The mechanic, Stan, was very nice and looked at my car right away. They changed my brakes and rotors and I have a guarantee with them as well. Its nice to know that just because Im a woman doesnt mean I will get ripped off by someone. Stan made sure that my brakes were safe for me and my children. He said that he wouldnt want his wife and kids to drive around with brakes like that and wanted to make sure my car was sage as well. Its nice to know that some people are still there to help you and not just get your money. I will defiantely take my car back there!!

Horrible unprofessional dont waste your time or money!!! Beware stay away

Retracting previous 5 STAR review. Stay FAR FAR away from this place!!! Probably best to stay FAR FAR away from all AAMCO as they operate along the same lines. 2 days after repairs I had the same exact problems. Took it to the dealer and it IS the transmission that is the problem...to the tune of a new transmission need. John, over at AAMCO in douglasville on Fairburn Road, said it was a build up in the throttle system and required a thorough clean out. Trusted him, did exactly that. John insisted that the transmission and change case (they replaced the change case 20 months ago) were in perfect condition. Dealer said the transmission fluid was black and had bits of metal particles in it. I Called John and he claimed to have checked the transmission fluid and that it was dark, but not black and did not contain metal bits. I saw the fluid from my transmission at the dealer and it was black with tiny darker pieces throughout. John never suggested to change the transmission fluid, only to clear out the throttle body with cleaning, a 3 step process. Not at all blaming AAMCO for my problem transmission. But, definitely blaming AAMCO for not correctly diagnosing the problem. The money I paid for the suggested repairs done by AAMCO were unnecessary and could have gone directly towards a new transmission. I blew money for a rental car for 2 days and on unecessary repairs. I thought I found a trustworthy mechanic but I was suckered. But YOU have the opportunity to be smarter. I know the dealer is more expensive, but at least thay will diagnose the problem correctly the first time. With that, you will have the choice to have the dealer, or someone else, make the repairs. And whatever you choose, you will have the right diagnosis to get the problem fixed. Good Luck and stay AWAY from AAMCO!!!

I purchased a 2005 Trailblazer from this place March 2016. The owner was a fair person in the beginning. I mean went out his way to provide excellent customer service!!!! When I purchased this truck it wasnt 3 weeks before the transmission went out!!! But John and the owner said we had a warranty, so they took the truck back to repair it. That took 42 days!!!!! I have 5 kids I needed to get around! John had every excuse in the world on why it was taking so long. They even ordered the wrong transmission once. Finally, after calling a 100 times to get our vehicle back, it was ready. Also, let me add that when I first got the truck they kept saying that the milage was wrong and they just replaced the cluster blah blah blah .. I BELIEVED THEM... First and last mistake! The car was reading 220,000 but they swore it was only 130,000. At the end of the day this truck gave up on me a month ago August 26, 2016. So Im out 4,000!!! The transmission they put in wasnt any good and the engine was tired!!!! I wouldnt recommend anyone to this place. Im looking for a new vehicle still!!!!

Ok

These guys are slow even when you have to money. There are no on time dates or deadlines. They will not follow threw we you. You have to keep checking in.

Sold me a rusted piece of junk Mercury. THE WHEELS came off WHILE DRIVING not once but TWICE. I could have been seriously injured as well as my three children who were in the car both times this happened. I would not purchase another vehicle or do business with them again. Wasted money.

Was satisfied with service there and they didnt break out off in me.

Six months ago a quoted $300 job ended up being pennies under $1,400. Now Chevy tells me the horrible jerking between 2nd and 3rd gear is a transmission problem!

Update: contacted their corporate office, needless to say same kind of sorry/no customer service provided! They did not try to solve the problem and acted as if they did not care. Lesson learned - STAY AWAY FROM AAMCO any of them!0 RATING!!!NO STARS! DO NOT take your business to Aamco Transmission on Fairburn Road in Douglasville, GA ever. Worst customer service ever! Paid them $660 on $2122. Due to health issues I decided to sell said vehicle Aamco has refused thus far to refund my money. THEY NEVER FIXED ANYTHING JUST TOOK MY MONEY ILLEGALLY! These people are thieves of the worst kind-stay away!!!Gary L. Rowe owner2048 Fairburn RoadDouglasville, GA 30135Horrible, Horrible Management!!! Does not know what customer service is all about! DO NOT TAKE YOUR VEHICLE THERE!!!NO STARS 0 RATING!!!Aamco2048 Fairburn RoadDouglasville, GA 30135

John, at your douglasville store treated me like a long time customer. this was my first time he explained the problems to me. i had been to other shops all they were interested in was the cost. john also did the contacting my x warranty company, faxed the paper work for me no cost.im a customer now thanks to the details, workmanship and professionalism, ill be back. william betton

BACKYARD mechanic . DOUGLASVILLE PLEASE BEWARE .THIS AAMCO IS A CLOWN SHOW.

They charge you for checking out your transmission and they cant even tell you what is wrong with it i will never take another car to them

I took my truck to this place to have the transmission replaced. Three weeks later they called and said your truck is ready for pick up. Drove the truck off the lot, by the time I got to the interstate the transmission was slipping again, the same problem I had when I took it to this place. So the conclusion that I came to was I paid 3,500.00 to have my transmission replaced but the work was never done. I am calling my Atty.today.

Great work and people

This guy Gary stole my money and did absolutely nothing to my truck , I mean he didnt even touch it .stay far away from this place.

They had my van for 2 weeks to change the water pump. Then they called and said they couldnt fix it to come get it. Wouldnt give the key back till they were paid for not fixing it. Took it somewhere else and it was fixed the next day

They locked my engine while changing a serpentine belt HOW I DO NOT KNOW

DO NOT TAKE YOUR CAR TO THIS LOCATION....DO A SEARCH OR GO TO YOUR DEALER!!!! THEY WILL FIX THE PROBLEM AND CHARGE YOU AND THEN WHEN THE PROBLEM RETURNS ACT LIKE YOU DID SOMETHING WRONG!!!! AGAIN...DO NOT USE THIS LOCATION!!!! FINALLY I TOOK IT TO THE DEALER THEY FOUND INCORRECT BOLTS MOUNTING THE TORQUE CONVERTER AND HAD TO REPLACE THE TRANSMISSION AFTER AAMCO TRIED AND FAILED TO FIX IT 3 TIMES!!!!!

Took a car there 10 years ago, it came out the speedometer didnt work after they charged me $3k to change out the transmission. They said it wasnt their fault. Transmission went out 5 months later. They said it wasnt their fault.

Great work

Mixed feelings

Good work!!