user
Metro Appliance Repair
4400 Hickman Rd, Des Moines, IA 50310, United States
Appearance

Comments
Ma
Review №1

They have been to my house to fix my oven door, and I have also bought a used dryer from here. They are knowledgeable, friendly, and fair prices. Will continue to do business with them personally, and as a property manager.

V
Review №2

I have had nothing but positive experiences with Metro Appliance. Josh and Tyler have come out to my house to fix various appliances on numerous occasions and theyre both fantastic! Metro Appliance technicians are always punctual, professional, and courteous. They are extremely knowledgeable but never make you feel like theyre trying to sell you anything. They discussed all options with me and were very transparent about what I could expect with each. I love that Metro Appliance is a family-owned company and that they make their customers feel valued. Once I started using Metro for my appliance needs, Ive never gone with anyone else. They have earned my trust and my loyalty.

li
Review №3

It works good and havent had any issues with it

DO
Review №4

Neighborhood repair service with the nicest young owners. Timely, polite and knowledgeable. Thanks so much!👏🌝

Lu
Review №5

The repair guy showed up on time and the repair was simple but he stayed behind and cleaned the dishwasher even though he didnt have to do that. Really great service. Very professional and very personable.

Ch
Review №6

Friendly staff and loaded the freezer for us. Bought the freezer on sudden need after accidentally buying a whole cow. Freezer works great and has a 90 day warranty. Even gave us $25 off because needed a little cleaning. GREAT PEOPLE

He
Review №7

Came between times they said, job done fast and right.

Ka
Review №8

Jon is professional, detail oriental and did a great job in fixing my dryer!

Su
Review №9

Great staff. Quality used appliances. 60 day guarantee on items. Metro is our go to place for home appliances.

Sh
Review №10

Dishwasher was leaking underneath. Josh came on time, thoroughly checked it out and discovered a small hole in floor of dishwasher. Gave an honest appraisal of the situation...the dishwasher is old and the repairs could be very expensive. We really appreciated the honesty and straight forwardness he showed us. I would highly recommend Metro Appliance Repair.

Mi
Review №11

Excellent service we just had there tech out and he was amazing professional and very prompt and quick about getting us up and running we have bought all our appliances from metro appliance and will continue to do so thanks guys for always taking care of usMicky&beth Anderson

Gi
Review №12

We have purchased all of our appliances from Metro Appliance and have been thrilled with all of them. Recently we needed a repair on our washer that we have had for several years. Tyler came over and showed me how minor the problem was and had it fixed in 15 minutes. He was very polite and went above and beyond. Its hard to find that kind of great customer service these days but everyone we have dealt with have been extremely ind and helpful. Rates are reasonable and we will continue to purchase from them, although we dont have to do it very often since everything has lasted so long. They are a Christian owned company and it shows. A big thank you to Tyler and all the staff as well. We have recommended then to others numerous times.David and Ginny Sue Valentine

Ni
Review №13

AMAZING customer service on phone & in person! Great prices! I just purchased a new washing machine then my refrigerator went out. I wish I had known about Metro Appliance sooner. Im now returning the new washer to buy one here in addition to buying refrigerator.

St
Review №14

Service was excellent. Pat fixed icemaker and dryer.

Ed
Review №15

Outstanding service, they fixed our oven and ice maker. I had trouble even getting anyone else to look at them. I highly recommend this company for appliance repairs.

Ma
Review №16

My folks bought a refrigerator, and were blessed by their professional and business savvy demeanor. They were happy with their service in product choices and many other household appliances.

Mi
Review №17

Great service guy! John explained that he had used the part needed on the previous job. And would be out first thing Monday. He left and called telling us he was on his way back, he found the part at their warehouse! And hour later, I was doing laundry............

An
Review №18

Josh was very knowledgeable and professional. He knew exactly what needed done to get my dishwasher up and running again. Will 100% use them again if I have any other appliance issues.

An
Review №19

Really helpful and kind staff. All around good experience.

St
Review №20

Nice people, helpful, store workers way nicer than the warehouse worker.

Da
Review №21

She was great..and delivered right on time!! L9ve my purchases

Ja
Review №22

The staff helped us tremendously. They were very knowledgeable and found us the right set of appliances. Great experience!

Ly
Review №23

Very fast, friendly, and fair with repairs. Have used them on our washer and our dryer and they fixed the problems without issue. Would use again for sure!

Br
Review №24

This repair was harder than most but they got it.

Ji
Review №25

My significant other and I just bought a new house and the fridge it came with wasn’t the one of my liking. Tyler and Ali did a phenomenal job finding me a fridge at the right time and got it installed. I truly thank Ali and Tyler for making moving day smoother.Highly recommend metro appliance

Be
Review №26

After finding out that my initial purchase of washer and dryer from another company was going to be delayed by at least a month, I decided to cancel that purchase and pop into Metro Appliance. They had a set I got on the spot and will be delivered next week! When the world is upside down, thank goodness for places like this that can still help out with reliable services!

Ju
Review №27

Friendly and knowledgeable techs.

Ke
Review №28

Metro is my go to when I have any appliance repair needs. Always responsive and on time.They also have beautiful modern appliances that look great in the home but we also bought an older model fridge that has been placed in the garage. They are an awesome family owned business!

Be
Review №29

I just bought an oven from Metro Appliance today. I was so happy with their service, they are so professional and kind. The delivery was great and he even helped us set it up. I will recommend them to everyone I know! The service could not have been more kind and generous!

di
Review №30

Awesome customer service and amazing prices! Got a fridge, stove, washer and dryer for under 1k! We will be back for future needs and recommend this place to anyone looking for quality pre-owned appliances!

Je
Review №31

Great people working here. Lovely deals all the time, keep your eye open if you dont see what you want immediately. Location is pretty convenient for anyone in the metro.

Ch
Review №32

Not sure why I am getting this, have not been there recently.

De
Review №33

Friendly and knowledgeable customer service.

Sh
Review №34

I bought a used washer and dryer set. They were super professional and helpful. They delivered the set and did a full set up without difficulties. I will use them again for sure!

Li
Review №35

Highly recommend!!! Office gal was so kind and helpful. Very efficient and thorough service team. Will use this company again if needed!

Ju
Review №36

I called looking for dryer. Tracy was very helpful and nice. She lead me in the direction we needed. Tracy will always get our business in the future. And thanks to her I not only got my dryer but a new fridge also that same day!

Ba
Review №37

Went to find a used quality washing machine. Was met with kind welcoming employees that helped me find just what I wanted, and at a price I could afford during the pandemic. Recommended for anyone needing quality used appliances.

ma
Review №38

Great place.

sk
Review №39

The service was great! Most definitely will use them again! I talked with Tracey and she was very helpful. Thank you Tracey for all your help!

Sa
Review №40

Metro Applicance is an all around great place. Corina is very friendly and helpful. I send everybody to metro who is looking for appliances. Great job metro and hats off to Corina.

Na
Review №41

Amazing, friendly and professional staff works here. Good quality appliances at reasonable prices. Quick to help and answer questions.

Tr
Review №42

Fast, courteous service. Showed us how to fix problem if it happened again.

Me
Review №43

They were great! Fast and efficient, friendly and got the job done!

An
Review №44

I used Metro several years ago. Good price for my dryer.

em
Review №45

Tracy is amazing very professional. Helpful and kind . These people went way beyond yo help me out will do business with them again

Br
Review №46

We just purchased a dryer, the service was great. Our family Definitely recommends this place.

De
Review №47

The employees are friendly easy to communicate with they take care of your needs. The service was outstanding and we will be back again.

Je
Review №48

Went in today and got a washer and dryer set. Very friendly service. Great local business to support!

ca
Review №49

Staff was not very nolageable about their inventory.

Ma
Review №50

The staff was super friendly! Was able to go in and find the appliances I needed with no hassle.

ka
Review №51

This is the repair place for appliances to call, fast, friendly and safe contact with customers.

Da
Review №52

Excellent service!!!! Worked with us for our new washer and dryer. Would most definitely recommend to our friends!! 5 stars!!

mi
Review №53

These guys are good, bought a nice used side by side works great. When it doesnt have to be NEW or the LATEST AND GREATEST.

RA
Review №54

I called this place looking for a washer and dryer for a friend in need I believe the person I spoke with name was tracy she was very nice very professional and gave me the information I needed

Sy
Review №55

We got appliances from them, also had repairs done. The service was excellent, professional, polite n cleaned up after themselves. I will use them again, thank you.

Jo
Review №56

Tracy was amazing. She was very warming over the phone and in person. This company is outstanding. Thank you!!

Br
Review №57

I got a dryer from them, but it did not fit in the space that I thought it would. They were very accommodating and helped me find a different one the next day!

Ch
Review №58

We went to look for a used stove. We ended up buying a new one for the prices they had marked on the used stoves they had.

pa
Review №59

Tracy was amazing, got us a great deal on 2 fridges she was amazing! Would recommend using them for all of you appliance needs!!!!

Je
Review №60

I highly recommend the wonderful customer service of Corina she is very professional and most of all very nice.

Jo
Review №61

Took a while but good folks great merchandise and terrific prices

La
Review №62

Very polite and motivated to finish the delivery drop off

Kr
Review №63

I bought a fridge there and they were very professional. The service was amazing and if I need another appliance thats where Im going.

An
Review №64

Called into make an appoitment today. I was please with the on phone process. She made sure I was aware of everything and how it would go.

Co
Review №65

This was the second place I called for questions on a failing washing machine. The first seemed completly disinterested in our business. Corina was anything but when I called in. Energetic, helpful and honest. They havent even been to our house yet but can already see the service here is top notch! Thank you!

El
Review №66

Great stove good sales lady ,I would recommend this place

Ma
Review №67

Everyone was attentive to my needs. The female staff, Corina? made sure I found exactly what I needed.

Br
Review №68

Ali at metro worked so hard to find me a fridge. It was a hard task since I have such a small place to put it and I wanted a black stainless one. She came thru with flying colors!!! Tyler delivered it and made sure it was absolutely perfect!!! Thank u so much for all u did for me!!! Love Metro Appliance! and u guys will be my go to from now on!!!!

Je
Review №69

We came in for a purchase - very helpful and friendly, good pricing & a variety of price points.

TA
Review №70

Visited the store to see about purchasing a fridge. I was able to speak with a Tech and he provided me some ideas and tips to try on my old fridge before spending the money on another one. It turns out the tip(s) worked. He saved me a lot of money. Awesome customer service! Thank you!

tr
Review №71

Tyler did a great job repairing my leaking washing machine. The first technician who came out had already replaced the hose, but it was still leaking. Not sure if the part was defective or what, but Metro Appliance did not charge me for another trip and Tyler didnt charge me for swapping out the hose again. I will always call Metro Appliance for all of my repair needs. Im really impressed with their service and especially impressed by them not charging me again, especially as it had been slightly over 30 days since the first repair.

St
Review №72

I go to them for ALL of my appliance needs and I’m never disappointed

Ta
Review №73

Got my washer repaired and they were super nice and helpful, great customer service

Br
Review №74

I purchased a dryer from them and it wouldn’t fit down my stair well to the basement. They went above and beyond to find me another dryer within days I had a dryer that they delivered and Tim even made sure my air duct outside for the dryer was not clogged. They have gained a life time customer!

Je
Review №75

Exceptional staff!! And very knowledgeable in what they do

To
Review №76

Great price on a used dryer. Very happy!

Al
Review №77

Had Jon out to repair my dryer, he did a great job.

Dr
Review №78

The call I made for an appointment to fix my fridge was professional. She took time to get all the details and make sure I was aware of the full process.

Je
Review №79

Great service and reliable.

Ry
Review №80

This local appliance store is fantastic. Our experience with them has been great. They have been so easy to work with - excellent customer service, very affordable, quick response time - nothing but positive interactions. I highly recommend these good folks for repairing or replacing appliances. They are very community minded and a joy to do business with.

An
Review №81

Very friendly and good quality fair priced products!

Ma
Review №82

Best service ever! Tyler was incredible. He truly cared to make the repair right. I will berecommending Metro Appliance to all my friends!

Ri
Review №83

Good service and good price.

Na
Review №84

Great products for great prices and even better customer service. This is where I would get all of my appliances.

Jo
Review №85

I went looking for a stove and they had a stove (well, several, actually.) Friendly staff, quick sale, optional delivery, 60 days covered if something goes wrong, and they even helped me load it in my truck!So impressed, in fact, that I ended up buying two stoves.

Ba
Review №86

Great service and quick. I wont go anywhere else. I highly recommend Tyler. Hes very knowledgeable and fixed my Samsung Front Load Washer in very little time. I love that they call when on their way so you dont spend all day waiting like most places

M
Review №87

Amazing people, best prices in town and they went the extra mile!I recommend that every one at least check in, they probably have what you need/want and at a better price.Ive purchased three appliances from Metro, all work amazing ... zero issues. I cannot say enough. Thank you all so very much.

Ja
Review №88

Josh was efficient, capable, professional, timely and neat! He was very customer service oriented, as was the gentleman who answered the phone when I set up the appointment. I will definitely call Metro Appliance again.

Ke
Review №89

Bought a fridge from metro! Clean and great prices!

Sa
Review №90

Customer service was terribly unapologetic. Repair guy came out, spent 10 minutes and informed me one of the fans wasnt working on our refrigerator and that if it still doesnt work after he did something to it to call my property manager. 2 hours later nothing was happening, no kicking on, no air cool or anything coming from the fridge. Freezer bone dry and hot as can be. Emailed property manager and was told the office at Metro appliance informed her that the tech had to get a part, hes on his way back now. 2 hours later, nothing. Took it upon myself to call Metro without going through property manager and when the woman answered the phone from Metro I explained our predicament and that the tech never said anything about getting parts or being back. The woman informed me that she messed up telling my property manager the tech would be back. All techs had gone home for the the weekend (had I been able to call 2 hours previous to this we could have gotten the tech back out... Instead we were waiting around for a tech that was never going to show up) completely and 100% the appliance companys employee that answered the phones fault. Completely unacceptable. Not even an apology. Tech was very nice though.

Da
Review №91

Stopped in to buy a washer and dryer. Very friendly service and easy to work with.

Re
Review №92

Super helpful in finding a washer and dryer.

As
Review №93

Good selection and prices

Li
Review №94

They have affordable prices and I just moved into my house and it was good pricing

Ju
Review №95

We have been working with Metro Appliance for several years and have never been disappointed. Great work and customer service.

Sa
Review №96

We have bought a few items, and had good luck. Sadly, the fact that they deal in used and not new causes the inventory system to be a bit more problematic, but we have not had any problems. The delivery is not perfect, but I have actually found it to be more reliable than the big box stores. I noticed pretty much all the bad reviews were based off of delivery issues. The quality of the appliances we got were a good value. I prefer to pick up and install myself when I buy from any retailer because I hate waiting around, but that is not always possible.

Je
Review №97

Excellent place to get an appliance. Got several washers and dryers. Honest, reliable, fair.

St
Review №98

I wanted an old style washer without so much automation and without the HE feature. They had exactly what I needed and delivered it in reasonable time to my house. They took away my old washer without damaging our walls or doorways. Metro backed up the washer with their guarantee, and it works just like we hoped it would.

He
Review №99

Corina was super helpful, Great customer service!

An
Review №100

Went into the shop with a price point and Metro met that for me without hesitation. The install guys were fantastic: on time, friendly and informative. I highly recommend Metro Appliance!

Information
15 Photos
100 Comments
4.4 Rating
  • Address:4400 Hickman Rd, Des Moines, IA 50310, United States
  • Site:https://www.metro-appliance.com/
  • Phone:+1 515-271-8870
Categories
  • Appliance repair service
Working hours
  • Monday:8am–5:30pm
  • Tuesday:9am–3pm
  • Wednesday:Closed
  • Thursday:8am–5:30pm
  • Friday:8am–5:30pm
  • Saturday:8am–5:30pm
  • Sunday:8am–5:30pm
Similar organizations