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Greens Appliance, Heating & Cooling
4425 Hubbell Ave, Des Moines, IA 50317, United States
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Do
Review №1

My rental company uses Greens and I had the pleasure of meeting Eli who was beyond friendly and didn’t mind taking my key down to the old basement himself (I’m terrified of spiders and there’s tons down there). He noticed a disc golf hole in our backyard and chatted with me about it for a bit. He was so friendly and speedy! I cannot recommend Greens enough!

Ca
Review №2

Greens Appliance, Heating & Cooling just installed a HDVC and hot water heater today. The installers Thomas and Colt were very professional, courteous and competent. They explained how everything worked and answered all our questions. Our salesman Zack did a great job assessing our needs and recommended the best product for our home. Zack was also professional, courteous and competent. We are very happy with the product and cost.

Da
Review №3

Zach Brichetto came by to check on my AC today. He quickly diagnosed the issue and presented my options to repair or replace. Of course replacing the unit was the pricier option but I was never steered towards one option vs the other. I decided to replace the entire unit after discussing the pros/cons of both options. Zach mentioned he had years of service experience which was evident. Pairing this experience with his genuinely honest sales approach made my decision easy. Quality service all around - I would highly recommend Greens and Zach to anyone with appliance/HVAC issues.

Je
Review №4

Eli was the absolute best. Very friendly to us and did an amazing job helping assist with filter replacement. Highly recommended worker + company. Thank you, Eli!

Ma
Review №5

Mike and Nick are awesome! We placed an after hours service call in because the fridge stopped working. They were very quick to come out and fix it.

Sh
Review №6

Everyone that has came to my house has been very professional. Today Eli came to service my furnace. He was very personable, professional and honest. This is a great company to have service ac.

Am
Review №7

Eli came to our home to service the furnace. My husband was very impressed by his professionalism and enjoyed talking with him. We would want him to back back if we ever needed him.

Am
Review №8

Truly cannot say enough good things about this company. Our technician, Zach, was able to squeeze us in for an emergency call the next day. He arrived on time and even asked if he could come before schedule, which was ideal due to the heat! When he arrived, he ran a multitude of tests to determine the issue for our AC not running properly. During each test, he explained to me in as much detail (and in ways that this non-technical customer would understand!) as possible. With his multitude of knowledge, he was able to figure out that another company had been serviced prior to us moving in and had used an excessive amount of coolant, which was causing all of the issues. He spent an extra hour running every test possible to make sure this was the issue before we would have had to spent 4k on a new unit. He was SO thorough and detail-oriented that he saved us several thousand dollars- despite the extra time it took for him. He walked me through every option we had in detail- including the lower-budget ones so we would not feel pressured in any way. He was genuine, honest and so personable. I never felt at any point that he was trying to scam us or was in it to make money, which was a breath of fresh air. We were so so impressed with this company and will continue using them and recommending them in the future!

Ma
Review №9

Eli was an absolute delight. He was very friendly and helpful. I would recommend Greens to everyone.

Am
Review №10

Greens has been our go to for anything needed at our house for the past almost 5 years. We live in an older house where the heater and air conditioner are original to the house so we have had to call a few times for maintenance work.We cannot say enough good things about Zach, he has been the one who has serviced our units the past few times and he was awesome to work with. He is knowledgeable, thorough and personable to work with. Theres also something comforting about having the same individual service your units each time you need them. They know your house and what has previously been done or fixed on your house, especially when Zach was the one who installed and/or fixed the unit the last time.Wonderful company and I would highly recommend them and if you can get Zach, he is awesome!

Ri
Review №11

You can count on Greens to be there for you! Our air conditioner suddenly stopped working on the hottest day of the year. It was late in the evening when we called Greens. Our technician Zach B. was quick to respond and arrived in a timely manner to check out the problem. Zach was very polite and was very prepared with everything he needed to fix our issue. He was extremely knowledgeable and explained everything to us. I was very pleased with his work and also feel the charges were reasonable. We were so happy to have our air restored. Thanks to Greens!!

Ke
Review №12

Eli came out today to check our furnace before winter. He was able to check out A/C, too, just to be safe. He was friendly and professional.

Pa
Review №13

Mark replaced my heat exchanger and was able to have the part and replace it the very next day. Other companies had two weeks to wait. He seemed to care about doing what was right. He discovered that I had a warranty on the part and saved me from having to buy a whole new system. This made me a Greens customer for life. I was very impressed with his knowledge and professionalism. I look forward to having him out again.

Da
Review №14

My rental property uses greens to do all of the service work for our furnace and ac. Eli was very friendly and professional. I recommend greens to all of my friends and family.

El
Review №15

Eli provided excellent service. He was on time as well as knowledgeable and professional.

Dr
Review №16

Zach B. came out when my AC quit working. He quickly figured out the problem and fixed it. He cleaned up after himself, and then did an overall AC check to make sure everything was up and running. He noticed my furnace was over 40 years old, and helped me choose a cost-convenient way to get it replace with something that will be more efficient. Really enjoyed his upbeat personality - given it was sweltering in my home!

Sh
Review №17

I had recently purchased a new GE fridge and the freezer drawer was not closing correctly. I called the store I purchased it from, who then transferred me to GE, who sent my service request to Greens. I cannot say enough good things about my experience. Mike Pederson showed up and quickly fixed the issue. Not only did he do that, he did what the other stores delivery crew should have done. He leveled the French doors and the overall unit, then went over a couple of features that I wasnt aware of on the fridge. I so wish I would have just purchased my fridge from Greens in the first place and avoided the other store.

As
Review №18

I have used Greens as my primary repair men for the last 6 years for my seasonal furnace and A/C maintainance and any emergency repairs. All of the staff is polite, transparent on pricing and they always are there when I need them. Zachary B. Is the primary technician for my area and he is speedy and efficient. Love this family run company! Would highly recommend.

gr
Review №19

Zach was on time, diagnosed the problem(s) quickly, and repaired the central air unit in less than an hour. Had all the parts in his van. Completely straight forward pricing. No sales pitch. Id recommend Zach and Greens anytime.

Hu
Review №20

We have used Greens for the last 6 years. Greens has serviced our 6 properties AC and Heating, and all appliances when needed. Zach Brichetto has been our AC/Furnace technician. Highly recommend Zach.Zach is knowledgeable, professional and friendly. I highly recommend Mike for any appliance repair. If Mike cant fix it, time to get a new appliance. Most importantly, both Zach and Mike are straight shooters and will tell you exactly what they would do repair or replace!

Ma
Review №21

Eli was very friendly and explained to me everything he was doing.

Ka
Review №22

They were so communicative with when the technician was going to be there and when they were actually on the way. The guys, Zach and Brady, came out to service my AC and help install my new washer they were all on time and SUPER nice and helpful. They gave so much needed advice since this was my first home purchase and was unsure what to do or who to call Im glad they were the ones to help me out. I was worried about the cost and it wasnt bad at all. Id DEFINATELY call them if youre needing any type of service.

Mi
Review №23

Greens performed our AC maintenance this year. We called them because they had done a great job installing the unit years ago and have always treated us fairly and quickly. The technician, Zach, did a great job and diagnosed a problem right away. He had the necessary parts on the truck and was able to get the unit repaired and functioning great in very little time. We will continue to use Greens for our HVAC and appliances maintenance.

Ka
Review №24

All of our appliances came with our home, and until now none had needed repair or attention we couldnt perform, but when our dryer stopped drying and timing I knew it was out of our league. We decided to call Greens specifically because they also sell refurbished appliances and we try to buy quality, used products when we can to reduce cost and environmental impact, and we didnt want to have to deal with going into Lowes or Home Depot and talking with people who just did sales. Greens was great! They did my FAVORITE thing any service can do and sent me the name and picture of the technician coming to my home (as a woman who often handles service calls while home alone this MEANS SO MUCH TO ME!). Mike came out and diagnosed our dryer as done, considering it was made in the early 1990s, I feel like that was a reasonable diagnosis. Mike was also able to tell us that they had 1 refurbished gas dryer on the sales floor right now, if I wanted to call and get some information on it, but they could also help me order a new dryer if I wanted one instead. Mike cleaned up after himself and headed out with with a very reasonable fee for a service call. I gave Greens a call and they texted me the photos and measurements of the used dryer and just asked that I call if I wanted it, no pressure, no gimmicks. The used dryer was a fraction of the cost of a new one and for $90+tax they would bring it into my house, install it, and take away my old one. Which is exactly what I wanted to hear! Im happy to report that Zachary and crew came out yesterday and installed the dryer and hauled the old one away in less than an hour (and they had to take it down my stairs). Zachary even cleaned out a lot of missing socks he found under our old dryer and gave us some tips on maintaining a cleaner dryer vent tube. All in all, we will definitely be using Greens the next time we need any appliances repaired or replaced!

Sc
Review №25

Mark Gass made an after hours service visit and quickly diagnosed and repaired our AC which had totally stopped. We have always had good experience with Greens! Thanks!

Fr
Review №26

Brady was an absolute pleasure. Top notch technician. He repaired our AC after another company told us we were going to have to replace our handler and condenser. He saved us thousands! 10/10 would recommend this company, and will only call them in the future.

Ky
Review №27

Brady came by the other day and was able to help me out of a bind. My AC wasnt working well, he was able to clean the coils and get the motor running again! Definitely going to recommend and have him come back out in the fall to tune up my furnace!

ji
Review №28

Always great service and knowledgeable technicians that are super friendly. Thank you Zach! Have had to use their emergency service. Never disappointed in their labor or product support.

Ch
Review №29

Excellent service. Brady was able to help my wife and I get our AC working again. I would recommend him and and green’s to all friends and family in the area.

Gi
Review №30

Excellent customer service. Provided calls to let you know when the tech would arrive. The issue was explained and an estimate provided. The repair was in-line with everything explained. Definitely will be calling the next time I have a heating issue.

Be
Review №31

I just had a new furnace, AC and water heater installed, the staff at Greens were friendly and professional. Plus, the price was very good compared to others. Thanks Rick, Jordan & Bryan!

Be
Review №32

Brady did maintenance on my ac and furnace. He was very professional and patient with all my questions. Definitely will request to have him come back.

In
Review №33

Brady was so sweet and professional. He even recorded a video for me so I know how to change my own air filter! That kid goes above and beyond.

Mr
Review №34

Great service great price. Took care of what was needed and did not try to add a bunch of things on. I will be doing business with the company again. Quick and professional company. Highly recommend of your service work.

Ke
Review №35

I moved into my new home recently and needed a washer and dryer. I purchased a very nice used set from them and had them deliver and install the units. I also had them check on my dishwasher as it wasnt running correctly. I had both the installer technician and the appliance technician here at the same time and they did a fabulous job and were very professional and courteous. Also, I want to point out that I received over the top service from Molly in getting everything arranged. She was very informative and at the end of the day I was left with a WOW experience from everyone I spoke with or had direct contact with.. Great Job Everyone! Very satisfied customer!

Gr
Review №36

Zach B was on time polite & patient answering all my questions/concerns.

Jo
Review №37

Zach B, nice to have someone knowledgeable, but a WOW on being personable, friendly, caring, WOW Zachman!

Ta
Review №38

If you have any issues with appliances, these are your people! Jackie is so helpful and on top of her job. We constantly call them for work and they make time for us as quickly as they can. I recommend them to everyone!

Ra
Review №39

I purchased a Bosch dishwasher from Home Depot. The installers Home Depot sent didnt install the dishwasher because of some lame excuse about the shut off valve. Im 68, two heart attacks and high risk COVID. Had to tell them to put on masks and then he wore the mask with his nose hanging out in my house. I contacted HomeAdvisor who advertised the best pros in West Des Moines. This pro installed the dishwasher and left with it not working. Never wore a mask even though I was wearing one. I called him back and he came the next day and couldnt fix it. Bosch referred me to Greens Appliance. They sent out two guys the next day who fixed the faulty installation and had it running in about 20 minutes. Very knowledgeable and polite. They wore masks the entire time they were in my house. I never had to ask them. Very pleased, Dishwasher now works great. Highly recommend.

Le
Review №40

Greens has always been our go to for appliance repair! Great service at a great value! Thank you to Dan and his team for getting our dishwasher fixed!

da
Review №41

Brady is a great guy and all round professional Ive used him three times now on different propertys I have. His response follows all the Covid guidelines I will continue to use his services. My go to guy.

Am
Review №42

Mike did a great job! On time, friendly and professional. They called to let me know he would be on his way and then sent a text with his name and picture, which I thought was a great added service. Mike was upfront and honest about costs and concerns. I would highly recommend Greens for washer repair services.

er
Review №43

The staff are really nice they went to check my gramndas washer and they told her it would be more expensive to fix it then to just replace it. Most companies would try to charge outrages prices but they did not and she ended up getting a new washer from them and they took the old one.

Ch
Review №44

Tech,Mark was very through & very nice.

Jo
Review №45

We have had Greens take care of the HVAC in our home and business for years, they have always done a fantastic job and their service techs are very knowledgeable. Additionally, they have installed a whole-house water filtration system, humidifier, and air-quality filter in our house which are all contributing to a healthier home environment. We wouldnt use anyone else!

Tr
Review №46

Greens was very responsive and knowledgeable when we needed to have our furnace replaced! I highly recommend their company. Reputable, friendly and professional!

Da
Review №47

I first used Greens a year ago after decades of disappointing service from a myriad of other companies. Three times in the past several years these other firms highly recommended I replace the HVAC system and condensing unit they came to inspect at a cost of well over $4,000. I suspected they were just pushing product. I recently had Brad from Green make a repair on the condensing unit which was supposed to be replaced years ago from these other so-called experts. Brad inspected the condensing unit, make some repairs and provided me with his inspection notes regarding the condensing units condition (it still have life left in it). He was honest and forthright in his appraisal . . .and for that Im a Greens Appliance FAN FOR LIFE. This is a highly reputable family business you can trust!

Ja
Review №48

Either the two guys who worked in my moms furnace are really stupid, or theyre just really good actors. We figured out the real problem, the one they deliberately overlooked in order to take advantage of a little old lady on a limited income. Tried telling me she needs a new furnace when the one she has is immaculate. Dont let them play you for a fool. Got us once, wont get us again.

Pa
Review №49

Great Customer service! Professional techs that complete the job on the spot. Pricing is competitive if not better. I use Greens for all my appliance, heating and cooling repairs and maintenance.

Je
Review №50

Greens is always very prompt! They replaced my furnace and ac units for much less than expected and it was fast, too! I will always choose Greens.

Au
Review №51

Service guy was great. But it cost me $95 to have them drive 1 mile come in, spin the drum on my washer and tell me its no good. Way to much!!!

Ti
Review №52

Our GE Dishwasher was no longer drying and no longer completely washing the dishes. I suspected that the power outage from the Derecho had an impact because it was about that time the dishwasher stopped cleaning/drying even though it seemed to run through the cycle the same way once power was back on. I scheduled an appointment with Green because they were a GE certified repair service. The guy came over plugged in a diagnostic tool to the dishwasher, told me that it was heating up properly and there was no error message, charged me $115 and left. In and out in less than 30 minutes, maybe less than 20. Did not do a single thing besides plugging in the tool. A quick check on youtube gives a handful of different things that could explain the issue and be checked but he did not do anything. It was a waste of time and money.

No
Review №53

I have tried calling them twice this past year for a couple of appliances that needed work done. The automated answering system would say all lines were busy and leave your name and number and they would call back. Never heard back from them and so I called a local business and was extremely impressed with the prompt response from them. I was very disappointed in Green’s lack of response. I will definitely be taking my business elsewhere.

tr
Review №54

Professional efficient kind

Co
Review №55

They were fast, professional and nice. Love them

Co
Review №56

From start to finish to follow-up, this review has EARNED five stars. Greens AHC came to me as a referral when our furnace went out. Given the upcoming weather forecast, they were able to bump up my appointment to make sure my family and home would be warm before the frigid cold temps.The service provide by your staff was phenomenal. The individuals were pleasant to be around, clean and very knowledgeable. I will be sure to recommend Greens any chance I have. Thank you!

Ta
Review №57

Would highly recommend! Professional service with reasonable prices.

Fr
Review №58

Very helpful staff

Br
Review №59

First, they sent a heating technician instead of a refrigerator tech. Then they rescheduled to the next day with another 4 hour window. They no-showed the 4 hour window. Now I’ve been home waiting for a repair for 8 hours and got nowhere. Never using them again.

Gr
Review №60

Linda at Greens Appliance, Heating, and Cooling is knowledgeable and extremely helpful! Our team has always loved learning more from her about their industry, allowing us to entrust Greens with any of our appliance repairs, purchases, and maintenance!Thank you for the help youve given the community, Linda!

Lo
Review №61

Had them out for a pre-winter furnace inspection and Mark was great. Had the part that was needed to make sure my furnace was in top condition. He gave great information and was very professional. I want to tell everyone about how wonderful this company is. My sister used them for an appliance repair a couple weeks ago...they were at her house the very next day...not two weeks later...BUT the very next day and repaired the appliance and she appreciated me for the reference to them! You should always call Greens Appliance before you call anyone else.

Lu
Review №62

We arrived home on Sunday night after working all weekend to find our fridge has stopped working. It was a nightmare. Mike with Green’s Appliance , Heating and Cooling answered our call and arrived at our house within 30 minutes. He replaced a part and fixed the fridge in 15 minutes. Great experience.Small family owned company!

La
Review №63

Just had the furnace and A/C replaced. The technicians, Rick and Jordan, did a fantastic job. They were very thorough in explaining how the system works and made sure all my questions were answered. Their cleanup afterwards was spotless. I definitely recommend this company.

An
Review №64

Highly pleased with this company. They replaced our furnace, and have been servicing it since. Very pleasant and accommodating, technicians are all nice, polite and do an acceptional job. Appointments are quick and on time, they even try to accommodate you if you need to hurry things along. They fixed my mother’s stove and at a great price for the home visit. They are know their stuff!

De
Review №65

If you are not using Greens to take care of your heating/cooling/appliances you absolutely need to switch! There is no high enough praise for this company and how they operate.We had an issue with our AC last summer during the 100 degree heat wave. The technician went above and beyond to figure out the issue and returned the next day (during his day off) to make sure everything was running smoothly. A few days later, the office staff also checked in on us to make sure we were happy with everything and to make sure the AC was still running. During the entire experience, we felt as though we were being treated like family. Communication from the top and from the technician were excellent and we never felt in the dark about anything. All repairs were thoroughly explained and never did we second guess what they were doing.A big thank you to the owners of Greens for hiring fantastic employees and fostering a caring and customer service oriented culture. It makes these twice a year maintenance requirements so much easier to deal with!

Lo
Review №66

Great people, so nice and professional, with all the craziness in the world right now they treated me real nice

Jo
Review №67

Great 👍

Ke
Review №68

Ive used Greens many times. They are always very efficient, professional and always take care of whatever I need. They are experts in Heating & Cooling and also Appliance repair. I highly recommend them.

Mr
Review №69

Came to our home and ran a heat/temperature rise test inaccurately and then told us that it was too high. There were basic things that any HVAC tech should have known to check/do prior to the test. This is a tactic to get them more money because they assumed wed hire them to fix this, when nothing needed fixed. Ive read other reviews and I think this company knows just how to bamboozle people and people think theyre getting great service. We had another reputable company come out and do all the testing accurately. Everything was normal.

An
Review №70

Pricing you cannot beat! Their new no risk customer pricing is awesome! FREE Trip and Diagnosis!Their techs are always nice and professional, NEVER pushing anyone to do a repair! Their guaranteed pricing for parts and labor is untouchable! Plus a 90 day warranty on their service?! How can you beat that!?I would always recommend Greens. Their office staff is more than professional and polite, and their technicians are the best around.

An
Review №71

Had our blower fan and motor go out on our system in peak hit weather days... It was rough... They brought a portable ac unit for us to keep us cool, had to wait a week for a new unit to be installed... But they were able to install a new heater and ac system in roughly a day and a half.

Da
Review №72

Over the past several of years, I have called on Greens to fix my refrigerator and furnace. They have also replace my water heater and both sump pumps in my home and added a whole house humidifier. Their prices were always less than other big name companies and they provided quick service. They were great about calling ahead of time to let me know when I was next on the list and then call again to let me know when he was on his way over and what time I should plan on him arriving so I could be sure to be home. They are the only Heating/Cooling company I have recommended and have never been disappointed.

Na
Review №73

I have used Greens Appliance for a couple of years now. Our HVAC is fairly old in the condo we purchased, and Greens has suggested low cost maintenance to keep it running efficiently. They know how old it is and have never suggested replacing it. In my mind, they stand out because of this; also they are exceedingly easy to schedule and I get reminders and updates as to when to expect them. Their service personnel are very polite and professional. I highly recommend them!

To
Review №74

Is it possible to LOVE your heating and cooling contractor? We have nothing but rave reviews for the team at Greens. They are professional, thorough, and - above all - honest. You can trust them to do what needs done, do it right, and no more than necessary. Their prices are competitive and they stand behind their work. Your furnace and AC are no small investment. Pick Greens for peace of mind.

is
Review №75

Greens (Zach, specifically - whom I would absolutely request) has done work at both my office and house for the last four years. I can’t say enough great comments about their service, professionalism, and process. If you are in need of any services that they offer, I would absolutely recommend them! My only wish is that I would have come across them sooner.

Sh
Review №76

I have used Greens twice during the past couple of months. My dishwasher quit working and then my air conditioner froze up. Both times the technicians came out I was very satisfied with how pleasant and informative they were. I was given an explanation of what was happening with my equipment and offered resolutions for those issues. I was also given an approximate cost of the repairs in advance so there were no surprises. They were honest and I was pleasantly surprised to find out that one of the resolutions ended up costing less than what I was quoted. I highly recommend Greens for their friendly and superior service!

Se
Review №77

They Over charged our account from what we agreed and They dont want to refund

Jo
Review №78

Didnt do what I asked them to do, charged more than they said they would. Major stress and frustration when I am sick all the time.Edit They were willing to get back to what they originally said but it was an unpleasant negotiation., so I bumped it up to 3 stars. Overall the service was mostly not what we talked about but they put forth an effort to make it right in the end.

Go
Review №79

I phoned Wednesday afternoon, and Josh came Thursday morning. He was EXCELLENT; very professional, smart and swift to trouble-shoot the issue with my refrigerator. We just moved to Ankeny a year ago so while I dont know much about Greens Appliance, I know their employee Josh is top-notch. I will request him again if I ever need appliance servicing.

Do
Review №80

Had a broken dishwasher. It would not pump out the water. Called them on a Thursday and they told me someone could come Monday morning. That morning, he called 10 minutes in advance. I had tried to fix it myself but could not. He wanted to know what I found. I told him, and in 15 minutes he had identified the issue (a piece of plastic in the drain motor that he removed) and fixed it. He then told us the best ways to use the dishwasher, how to load it, etc. He could not have been nicer or more polite. It was not cheap but I didnt expect it to be and he certainly could have charged us more by fixing things that didnt need fixing (like replacing the motor). I could not have had a better experience and would highly recommend them.

Sh
Review №81

I have used Greens for a number of services. From appliance repair, to a new humidifier, to seasonal maintenance on my furnace/AC. Greens has always done a fantastic job. Their employees have been very knowledgeable and professional. I cant recommend them enough!

An
Review №82

I’ve used Green’s many times over the past 18+ years (furnace, AC, etc.) and have always received great service. I was just at my mother’s house to let the technician in to repair her stove. They called me approximately 45 minutes ahead of time to let me know we were next up for service, and then again when the technician was on his way. They also sent me a text with an introduction to the technician (including a photo) so I would know who to look for. When Ty arrived at the door, he put booties on over his work boots to keep the carpet clean, even though I told him it wasn’t necessary. He figured out the problem quickly and gave me a price (down to the penny, including tax) for the work before replacing the igniter. He fixed the stove and even cleaned up the burners so they would work better. This company is extremely professional, and I would highly recommend them to anyone!

Lo
Review №83

They CLAIM to be a 24 hour emergency service. Well, almost 24 hours later no call back at all, no response at all. BEWARE if you call them youll likely freeze to death...............Update. 6 months later no call back or response of any kind at all ever. Way to provide 24 hour service Greens!! False advertise much?

Er
Review №84

I have used Greens for both my residence and business. I was impressed with the speed in-which they responded to both my situations. They performed excellent services. The field tech was knowledgeable and understanding and I would recommend them to anyone.

Ro
Review №85

A little rocky with getting appointment (may have been due to LG) but Greens came after schedule was set up. Jeff was very professional in attitude and knowledge. He had to order a part and it took less than a week; then just a few minutes to replace the part on the second trip. Our experience was very positive and would highly recommend Jeff & Greens Appliance.

Al
Review №86

Greens has always been a pleasure to deal with! They installed our furnace and air conditioning units both within the last 18 months. Dan Sprague came to our house beforehand and explained the type of units we should get and what was right for our home and price range. Technicians have been outstanding and very knowledgeable! We recommend them to everyone!

La
Review №87

I have been quite impressed with Greens. I had them install a whole home humidifier and do some duct work in our attic (our bathroom fans were leaking water when it got really cold.) Their service men have been extremely nice and helpful. The office person that you call into to make appointments is great. And I think Ive even talked to the owner, or someone that has helped me over the phone and explained things to me over the phone. Id definitely recommend them.

Be
Review №88

Horrible customer service. I called them out to my house during regular business hours (Wed) ,going all night with little heat, so I would be waved the service call fee. There labor charge was $90 for the 10 minute fix. Clearly they over charge for labor to compensate for the waved service fee. They partially fixed the problem and when I had to call them back on Saturday, 3 days later, because I once again had no heat I was charged the on call rate to come fix another 10 minute problem. Both people I talked to on Saturday were rude and argued with me and treated me like I didnt know was I was talking about. I have a heat pump and have had it for 7 years and understand quite well how it works and it was obvious when it wasnt working and didnt appreciate being told I didnt understand how it worked and even when I did told them what my settings were set st they still argued with me and acted like I was lying. They then called me Monday morning cause I was upset about getting charged again when the problem should have been fixed the first visit. The same rude guy (DJ) I talked to Saturday called me back using his big boy official title to try and act like he was somebody. He said hed look in to why it wasnt looked at properly on the first visit and talk to that tech and call me back. I never heard from him again. Will never be using there services again!

St
Review №89

My dryers heat stopped working so I called Greens on Monday and made an appointment for Thursday. They did have earlier appointments but this is what worked for me. They told me that it would be somewhere between 12-4 and that I would get calls to tell me a better estimate the day of. Thurdsay morning, I got a call saying they were heading to the person in front of me so I was next on their list and then got a call when they were on their way. I appreciated the level of communication.Once the technician arrived, I described the problem and he inspected things and was quickly able to say what was wrong and give me a cost. It was expensive and he said hed understand if Id want to think about it. I decided to go ahead with the repair. He fixed the broken part and also shortened the vent to improve air flow for no additional cost. He was very quick and explained thoroughly what was wrong. I would recommend Greens to anyone needing appliance repair.

Ja
Review №90

Huge shout out to Green’s, they were fast, efficient, and fair priced to come out on short notice and get our new water heater installed due to the floods. Not to mention they walked me step by step over the phone to trouble shoot if my furnace needed replaced or what I needed to do to get it going again so I could have AC running even if I couldn’t shower. A Huge Thank you again!!!!!

Ca
Review №91

Immediate service. Professional appointment. Answered all my questions honestly.

Sh
Review №92

Ive used Greens for several reasons. 1) replaced my garbage disposal, quickly and affordably. 2) Service my furnace and now on a yearly maintenance package. 3) repair/ trouble shoot my gas fireplace. DJ is GREAT! They take the time to educate and present options. I appreciate that instead of just ....you must just do it, etc. I want to understand and also be a better home owner to prevent future problems on my own. They also call you when the tech is on the way, so I could leave my office to greet and be there when they diagnosed. Less time out of the office. I would recommend them to anyone with heating, cooling or appliance needs.

Ro
Review №93

Took an extra day but ended up a good experience

Dr
Review №94

Greens Appliance Heating and Cooling has been taking care of our appliances for several years now and their service is exceptional. They are fast to respond when you have a problem, they do a really good job with their service, and their technicians are very friendly, reliable, and considerate of your time and expenses. I recommend them highly.

Je
Review №95

Great communication before the tech arrived, so kudos to the office staff. Paul was on time, friendly, knowledgeable, explained things well, and was very careful to leave everything cleaned up after the work.

Ti
Review №96

John McCollum and the guys over at Greens are top notch guys! If you need anything from heating and cooling to a new water system, these guys are the guys to do the job. They treat their customers right every time and have great service! I highly recommend Greens!

Ji
Review №97

Two weeks ago I had them come out and look at my LG dishwasher as it would not drain. The serviceman stated the pump was out and needed a new drain assembly. he would have to order the parts. He billed me 95.00 for the service call even though the dishwasher showed an error code that said not draining. Yesterday I called them and spoke with a female stating it has been two weeks and asked how long it would be. She told me the parts are on back order and she would call as soon as they were in. I told her to just refund my service call of 95.00 and I will call someone else. She stated let me call you back. She called back approximately two hours later and said the parts were in. ( how did that happen) We scheduled for today to install. The repairman came out with just the drain assembly. I asked about the pump and he then stated he didnt think I would need it. He installed the drain assembly and it worked. The dishwasher was fixed. I asked how much I owed and he said around $276.00 plus tax. I told him that is outrageous for a drain assembly. I then looked it up online and asked him if this is the same assembly. He said yes and I showed him the price. $30.00. He stated I dont make the prices and told me the bill was $198.22 giving me a break. So my total was $293.76 including the service call for a drain assembly that costs $30.00 online. That means he charged me 168.22 labor for a 30 minute job. On top of that I noticed after he left that he just pushed the dishwasher back in place and did not secure it to the cabinet so now it wobbles. I think I will fix that myself and never use them again.

Li
Review №98

I was having a couple of problems with a dryer hose/vent. I explained I cannot keep the hose connected to the machine, so it vents into the room. I also explained I have birds nesting in the vent, thus keeping it venting into the room and asked for a screen or something to keep the birds out. When service man arrived he explained putting a screen on would only clog with lint so he isnt going to do anything with the outside. So he set about correcting the hose connection to the machine and left. I am disappointed as I have yet another bird nest in the vent 3 days after I am charged $134.09 to replace a hose. I now have to go buy my own louver or critter cage to put on the vent myself to keep the birds out. I would have thought the service man would have done this for me.

Tr
Review №99

They provide great service and will stand behind their work. DJ and the owner are very helpful. I will use them in the future for my heating and cooling needs. Thank you!

Ni
Review №100

Serious the tech Nick has gone above and beyond with our broken dishwasher. Will call again!

Information
21 Photos
100 Comments
4.1 Rating
  • Address:4425 Hubbell Ave, Des Moines, IA 50317, United States
  • Site:https://www.greensahc.com/
  • Phone:+1 515-329-0025
Categories
  • Appliance repair service
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Highlights
  • Veteran-led:Yes
  • Women-led:Yes
Offerings
  • Repair services:Yes
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