Great job by professionals! Installation and service in a very timely manner. Very happy.

We had our furnace go out so contacted our homeowners insurance company. The insurance company contacted Best Heating and Cooling and they called the same day. The lady who called (I wish I could remember her name...) was very nice and helpful, and seemed genuinely concerned with our issue. She setup an appointment for two days later. The technician was here in the first half of the time window. He was very courteous and knowledgeable. He diagnosed the problem in a very short time and told us our 23 year old furnace was shot. After the insurance company got done messing around, Best called before the insurance company did to make an appointment for the installation. The gentlemen who put it in were just like the first person. They had the old one out and the new one in less than 8 hours.Overall the experience we had with Best was amazing! Will definitely use them in the future and Ive already referred them to friends and family.

Dennis was early, professional, pleasant & very helpful. I will definitely contact Best for our future air conditioning & furnace needs.

6/16/21 Excellent Company. I have been using their service for 8 years. Always polite, professional and friendly. Dennis was the tech that came today, very nice and explained details of what the process contained. My dogs barked the whole time, but he likes dogs, so he was okay with that . I always offer service people a cold bottle of water, especially on hot says.The office staff was very friendly and professional too. Offered a great savings program for my future needs. I was able to get an appointment within 5 days. I just needed a cleaning maintenance this time, but I know I can count on them in a time of emergency too. I strongly recommend this business .

Came back from a trip to find that the AC was out. Not a pleasant surprise after a week out of state in 120F weather. James and Larry came out late on a Saturday to fix it for me. Ended up diagnosing a bug in the contactor. Literally. Problem was fixed that day and I got a great night’s sleep in a cool house. Also took the time to give the system a servicing. Always been very friendly and professional. Will definitely continue using.

Tim Walton was our technician. Our air conditioning had not been working for over a week in the middle of a summer heat wave. Tim knew right away what part we needed and worked quickly to get it ordered and installed. He was prompt, courteous, efficient and very knowledgable about our Geothermal system. The customer service provided by Tim Walton is why we will definitely use Best Heating, Cooling & Electric again!Tim came out and repaied a wiring problem on our Geo Thermal unit. He was helpful, knowledgeable and completed the work quickly and efficiently. Thanks Tim!

Our air conditioner was running constantly but not cooling. Dennis from BEST came out and replaced the Capacitor. Dennis observed that someone had over filled the freon. He was able to reduce it to the proper amount, which made it run more efficiently . I appreciate him going the extra mile and also explaining what he was doing and why.

So went about having a new ac put in to our home for our newborn. They came out the day he came home and stayed till late making sure it was running.James and Dennis were awesome and super informative about my unit.

I called 5 other HVAC companies and none of them could fix my air conditioner in 100° weather. Called Best and the tech had it fixed in 3 hours.

Dennis and James were our technicians. They were efficient and fixed the wiring in our home so things will run smoothly. Very professional and courteous.Thanks

Dennis was very professional and did a great job repairing our bathroom exhaust fan.

We had new heating/air conditioning system installed along with some plumbing repairs done and had an excellent experience. Tim, Duncan, and Ze did a great job, very pleasant and informative along the way. Tim was excellent to work with on the quote process and options that made sense for us! He is an excellent resource for the installation options. It was a nice clean installation and much improved looking and functioning job. We will use them for our future HVAC needs.

Worked with them through my home warranty co. They came out to fix our air conditioner on the Saturday of 4th of July weekend. They were thorough, friendly, and worked to solve the problem quickly and efficiently..Thanks guys!!

I have had best come out to fix my furnace multiple times and they are always polite and answer any questions I have. They also make sure that I know what they are doing. They are here when they say they will be and if they have to come back because what they fix stored working again ( witch only happened once) they were right back out here to see what happened and fix it as soon an they could get here. All around i trust this company more than others. They give out good reliable information about the questions I ask. 10 out of 10 will recommend to others.

Since contracting Best 2 years ago to replace our heating and cooling system, weve had very good experience with the regular maintenance service they provide. We had to call Best for an after hours issue on a cold November evening. The service surpassed all of our previous experiences. The technician, James, arrived quickly and was knowledgeable, efficient, and courteous. He took care of the issue, which was caused by a separate project, in a timely manner. Best is great to work with.

Had Best come out to fix my furnace. They showed up on time and did a fine job with the repair; quick and seems to be working now. But the lack of customer service is appalling. I tried to troubleshoot based on the manual they provided when they installed the furnace. The repair technician essentially blamed me for the problem and told me not to play with bombs, that I could have blown up my house. Then when he was leaving, I had a few questions about the repair. He half answered my questions and rushed out the door. I received zero paperwork about what was replaced or repaired.

I had fantastic experience with Best. We had ongoing issue that required two visits from a technician. Gretchen at the office was prompt and very responsive in getting the technician out to my house. The same technician came out both times, which was nice to see a familiar face. I cannot say enough about how great he was. He took his time to explain everything to me (twice!), and he even got down on the floor to show me around my furnace. I am so glad we have such a high quality HVAC company in the metro. I hope I dont need any services again, but if I do I will definitely be calling Best!

Excellent service and professionalism. We will be calling them again if we need any type of heating or cooling repair.

Service was great. Courteous person , timely also.

Awesome service! Tim did an absolutely amazing job! Thank you!

BEST Heating, Cooling & Electric was very helpful and timely when I recently had my furnace and air conditioning replaced. They communicated when there were schedule changes and completed the entire job in 1 day. I was very impressed with how friendly and knowledgeable the staff were. They even informed me about tips and best practices moving forward with my new equipment. This is overall a great company and would recommend them to anyone needing a service done that they can provide.

Very professional and helpful. Thanks!

Our air conditioning got fixed just in the nick of time yesterday before it got to hot! James Mickle had been out the week before and determined we needed a compressor. They set us up for Monday morning because they knew it was going to get hot this week. James came back out yesterday and did a fantastic job and we got to sleep in a cool house last night. Thanks again BEST Heating Cooling.

Very professional and fairly priced.

They came out to fix our electricity in our finished attic. He said that it was a wire that wasnt connected properly in the ceiling fan. A week or so later we were vacuuming and the electricity went out again. I called and they scheduled an appointment for almost a month out because the electrician was supposedly out on vacation. I called the week prior to the appointment to confirm and it was confirmed. The electrician did not show up and no one called. I called back and was told I wasnt on the schedule! Now Im waiting almost another week until Monday for them to come out. Not to mention that he smelled like a pack of cigarettes and cigars when he was here on the initial visit! So frustrating!

Highly recommend Best for your heating, cooling and electric needs. James Mickle was extremely attentive and the customer service experience was fantastic.

Jason provided great customer service to fix an issue we previously had.

Worst costumer service I have ever experienced. We havent had AC for a month thanks to this company and they want to blame my home warranty company but its not their fault. I left a voicemail on Friday, called and left another message yesterday around 12:45 and then contacted my warranty company to see if they knew what was going on but BEST didnt answer their calls or messages either. I finally got the receptionist Brandy on the phone before 5pm and when I asked why no one has returned my call she hung up on me and then continued to hang up or send me to voicemail each time I tried calling back. I admit I left an angry message demanding a call back after I was hung up on repeatedly but that was the only time I wasnt considerate when talking with these people. I checked the status of my claim with my warranty company this morning and they said BEST requested we transfer companies for repairs now. I tried calling BEST to talk to the owner but Brandy told me he wasnt there and then proceeded to SCREAM at me that if I ever call back she will call the cops on me for harassment. I was hoping to speak with the owner about the poor customer service I experienced and give him a chance to fix it before I left a bad review but I guess thats not an option*editing my review because a year later the owner responded with blatant lies about what happened. I did not call and hang up, your staff hung up on me and ignored my calls and my warranty company informed me that they had approved the work and you had the parts delivered and should have started the work and they werent able to get a reasonable answer for why you were putting it off for so long either so they set me up with a much better company which saved me a ton of money because I didnt even need to replace the whole unit like you guys told me I did and the other company fixed my issue within 15 minutes.

They were able to come out right away and get my new furance installed and running before the next snow. James and Larry did a great job making sure everything was setup correctly and working before cleaning up and leaving my house nice and warm. Appreciate their work.

First of all theyre supposed to lift the furnace off the ground because of flooding you know like a raise and they skiped that they had to be told to come back out and fix it plus the intake they were going to leave it like that for two and a half weeks till they got back there and theyre supposed to come back the next day thats what they said but then the owner totally denied it plus the two guys that came out previous theyre just supposed to come out for furnace change and they were trying to take my air conditioner talk me out of it and I heard him over talking saying that the coppers worth a lot of money so their crooked business instead of best heating and cooling its worse heating and cooling

Best was timely and polite, but I cant help but think they lied right to my face in order to convince me to spend money.Best did a furnace check through my home warranty. I was shown pictures of a cracked heat exchange and he turned my heat off because it could lead to a CO leak. He didnt actually check for a CO leak.The home warranty sent a different company to do the actual repairs, and that man tested for CO throughout the house and found absolutely no leakage, which would be very impressive for a heat exchanger supposedly as cracked as mine.I have a CO detector installed, but I think Ill go ahead and leave my heat on, considering its the coldest weekend of the year.

I was very happy to have Best assigned by my home warranty. Dennis came out to my property twice and was extremely helpful on both visits, both in diagnosing the problem and helping set up the system. Jason in the office was informative throughout and very responsive. My installer, Jim, did a great job and made sure everything on his side was completed to my satisfaction before he left.

Dennis was awesome! It was such a relief to deal with someone who not only was knowledgeable and efficient, but who was a man of integrity. He solved my problem quickly and took time to answer any and all questions. I will only use BEST for now on.

Our air conditioner quit and American Home Shield sent Best Heating Cooling and Electric to answer our call. Best sent Tim to service our call. He was knowledgeable and able to answer my questions. Quick, efficient very professional and had our air conditioner up and running in no time. The next time I have HVAC work, Ill call Best Heating Cooling and Electric. Thanks guys!

Best Heating did a fantastic job with my new HVAC system. The installers were on time, professional and kept me well informed of each step along the way. They clearly take a lot of pride in their work. And the Amana equipment they installed makes my home so much more comfortable than before. Communications with Best throughout the process were always prompt and professional as well. Im very happy with the outcome.

My technician was Tim Walton. My experience was wonderful. Not only was he friendly, he seemed to really know is job he kept me apprised of the possible costs involved and it actually came to less. I would highly recommend Tim and Best Heating, Cooling & Electric to anyone who needs their a/c repaired.

I wouldnt know if their company is Jerk Free. They did not respond to my e-mails beyond asking for a set of plans for my new home. I followed up with a number of e-mails asking for status of pricing as well as 2 phone calls to inquire about status. None of my communique was ever responded to. I moved on to other better communicators to acquire my services from.

We had 3 estimates and BEST was by far the easiest company to work with during the estimate process. BEST was not the cheapest (only $324 higher) but was much easier to work with and seemed to really care. BEST showed up on time to estimate, the day they installed our new system and when them came back to do a follow-up and orientation on the system. BEST gave me a price immediately in writing. We had to wait 3 days for one company to email me a quote. The other company was 45 minutes late to the estimate and did not call us! BEST financed for 18 months without any interest. Me and my husband both feel we received more value for what we paid for. Highly Recommend!!

Very thorough. Went ahead and checked everything out to make sure there weren’t any other problems even though the original issue was an easy fix. Tim was very friendly and very thorough. Appreciate that.

Our interactions with Best Heating and Cooling has been a wonderful experience! From the moment they arrived when our furnace failed, to the table conversation about options and financing, to the day when Heath and his son arrived to remove the old furnace and install the new one, we were absolutely impressed and pleased. Recognizing they were guests in our home Heath and his son were polite, personable and professional. We especially appreciated that we were invited to observe and ask any questions throughout the entire process. We were also encouraged to contact them should there be any questions or needs following their visit. And the space they worked was left just a clean as when they arrived. I highly recommend Best Heating and Cooling!

Wonderful service with a smile! Friendly while getting right to work and to the point. My house is no longer 90 degrees and sweltering inside! While our home warranty company assigned Best Heating, Cooling and Electric to us through no choice of our own, this worked out great and we would definitely hire again.

Response time is always excellent. Very happy with installation of heater and air conditioning. Would not call anyone else. Felt very comfortable leaving Heath alone in my home while I went to work. Highly recommend!

We received great service from BEST. Dennis was great help. He fixed our furnace quickly and then explained to me what it is we can do to help it run more smoothly. I appreciate him taking the time to talk to me about what we can do to prevent future problems. Thanks Dennis!

We switched to Best a few years ago when we moved into a new house and have been pleased with every visit, including the fall check up we had today with James M who even took a few minutes to help calm down and socialize a little rescue puppy we recently adopted. Our last provider answered every call we made, which was plenty because the furnace they had sold us kept malfunctioning, with a nauseating How can we make your day better today. Best, meanwhile, simply gets the job done with no pretense. Definitely recommend them if you want service rather than platitudes.

I could tell right away that Best was an honest shop when I called to make an appointment. They were up front with their prices, and knowledgeable. Heath was on time, friendly, and very thorough. I am enjoying the cool air in my home like it used to be! I will certainly recommend them!

Best Heating Cooling & Electric installed a new A/C unit and furnace this summer at our business. They were very professional and courteous, as well as quickly responsive to any questions we had. We are very happy with the new unit and the A/C worked perfectly this HOT summer. I would highly recommend Best for service as well as new installs.

YES WE HAVE AIR!! Thanks to the quick response team at BEST! Just moved in three months ago. The air went down on the hottest day of course. We have a home warranty but it really didnt cover much I glad I didnt pay for it. I wont renew it thats for sure. But after talking with the staff at BEST they took care of us. They installed a new furnace, A/C, Air Cleaner and Wifi Thermostat in a day and we had cool air that night. Im glad I found your company. Customer For Life!Update: We enjoy our system. Doing the preventative maintenance program through BEST keeps us from having any issues no matter how hot or cold it gets outside.

Best Heating, Cooling, and Electric was fabulous. Our ac went out in the hottest week in August. They were able to come out within 48 hours, serviced our unit, replaced a bad capacitor and had it cooling in no time.Dennis was our technician and he was great. He was friendly, answered my questions, and showed me we were getting the right temperature drop before he left.Great experience with a great company.

Phenomenal team! We utilized BEST to replace our old AC/heat - professional team that worked to educate us every step of the way! Highly recommend!

Our AC went out within the first 2 weeks of our townhome we purchased. We were assigned Best through our HSA home warranty. They called us that very same day we filed a claim and scheduled an appointment. Super friendly customer service on the phone, and the tech we had fixed our issue and was also very friendly. Great people to work with!

Great experience with this company! Good communication and the service expert Heeth was awesome! He was able to explain everything in our system and get it up and running quickly! HIGHLY recommended!

Best came out and helped me out with my insurance nightmare. They gave me all my options had my estimate In hand b4 they left. It was so much more affordable than the other companies. I was able to add on things to help out with my families allergies so we could breath again. I never even knew the importance of the maintenance etc of the unit. The tech educated us on these things I never would of even thought of as a new homeowner. Very impressed that they cared.

The week before our house sale was finalized, the central air went out. Best took care of it on very little notice so that the sale could go through. Very happy!

Excellent job! Dennis was very thorough and got my air conditioning back up and running. Left no mess behind and was very personable. I recommend Best highly.

Dennis was awesome. He came out to work on my AC unit. He was very thorough and explained everything he was doing! He even obliged my kids when they had questions!

Very unprofessional and unreliable. Called on Friday to schedule an appointment. Appointment was scheduled for Tuesday morning. When I called Wednesday to see why nobody showed up, I was greeted by a very unprofessional man named Jason. Jason informed me that his technician didn’t show up for work once again on Tuesday but nobody bothered to notify us. Instead of servicing the unit the next day, he wanted to reschedule for 2-3 weeks out. Unfortunately, this is not the first time I have had this same issue with this company. It’s very simple to get a great review: show up and make repairs as scheduled!

I had Best out last year to fix my furnace for my home warranty company. And they arrived within a day to fix it.So my ac went out a week ago and the home warranty sent another company that showed up a week later and could not fix my ac. So I requested to have Best come back. And once again they were right out and fixed the problem.

Straight forward company!!! Honest and they know their stuff. I trust BEST to work in my home when we are not. How many of you can say that!! They do exactly what they say and are there for any questions or concerns.

Techs dennis and james did my install of my furnace and were very professional and good at their job. thank youjust had a water heater installed by james m, zee and duncan and they did a fabulous job! very happy with this locally owned business.

I hand had then out twice to my house once this spring when myAC was not working correctly and they did a job of correcting the issue. They were honest about the problem and the cost to correct it was very reasonable. I then had then out this fall to check and service my furnace and again they were spot on. I would recommend then if you are in need of HVAC service. They are honed and fair and the service personal are very friendly and will explain what the issues are and what your options are..... Thank you

I have used this company for several years and have always been satisfied, but this last years winter cold snap, my furnace quit working. Im sure they were overwhelmed...But I had called on 4 separate occasions leaving sufficient info to make an appointment. Always got voicemail which is expected. I would have​ at least wanted a response, or a call back. I understand they were extremely busy at the time, but just a few seconds of a call to let me know​. Without heat for over a month I ended up reaching out elsewhere and was actually much cheaper. Now Im having issues with AC as many are going through, but I will contact a company that will at least will not keep me hanging.

I have never written a bad review but have also never been so appalled by a companys customer service. Our furnace went out on Sunday, November 10th, and we contacted our home warranty at that time. Im unsure when our information was actually passed on to Best HCE from our home warranty, but we did not hear from Best HCE until 2:00pm Monday, November 11th to set up an appointment from 3:00-6:00pm Tuesday, November 12th. In the meantime we had below zero temperatures overnight and had to find a place to stay for several nights and hope our pipes wouldnt freeze. The technician came and made the diagnosis during the appointment time on Tuesday. At the appointment he had to call the home warranty company for approval. The home warranty would not approve the work on the spot, so the technician had to leave and we would have to get another appointment once the home warranty approved the work. I completely understand this is not Best HCEs fault, and I had no issues with them up until this point. Our home warranty approved the work to be done at 8:00 am Wednesday, November 13th, so we had the go ahead to call Best HCE back and set up another appointment. My husband called several times throughout the day Wednesday and did not hear back until almost 3:00pm. I understand being busy, but someone could have called us much earlier than this. At that time we were told they could not come back to our house to fix the furnace until Monday, November 18th, so we would be without heat in this cold weather for 8 days. They had no openings Thursday and told us they had no technicians working Friday or on call for the weekend. How are there no technicians working on a weekday in this unseasonably cold weather?? My husband explained to them that I am 9 months pregnant, and we have to go into the hospital Sunday, November 17th to be induced. I will be in the middle of labor when they could finally come back to our house. The lady we spoke to Wednesday was very nice and said she would ask all the technicians when they were back if someone could squeeze us in the next day, but we never heard back Wednesday, Thursday, or Friday. The only reason we spoke to them Friday was to tell them we found another company to come out right away. I understand Best HCE would have fixed it Tuesday if it wasnt for the home warrantys process. But it became unacceptable when we called over and over and wouldnt hear back for 6-7 hours. And then no one called to let us know if they were going to be able to work us in or not due to our situation. We just needed a warm house to bring our baby home to, and I thought we would be able to get a 2nd appointment sooner than 6 days after the first one.I have never been so disappointed in customer service and just horrible communication. I felt like we were treated second class because we are home warranty customers instead of regular customers. You would think they would treat all of their customers the same in order to have them as returning customers. Our home warranty only lasts a year, and we will definitely not be using Best HCE when we have a choice of who to work with.

Well I would like to say that this was my first time using this company and they did great job. Very prompt, professional and reasonable pricing. I would recommend them. Thank you .

I love these guys!! Every person that I have talked to there has been SO helpful. My air conditioner broke slightly over 2 weeks ago. Its been 95 degrees out this week and my home warranty is laughable. They did their very best to go out of their way to make sure they could get me taken care of with what they had to work with. My air conditioning unit is due to be repaired in two days and I cant wait. Im ecstatic with the service and diligence on their end!

Impossible to get in touch with when calling. I finally got a call a gal on the line and after being on hold for more than 5 minutes, I was hung up on. It has been more than 24 hours since my warrenty submitted a service call and I have not heard from anyone, after several messages left.

James M. provided a fall furnace check, quieted the noisy furnace start-up, got the humidifier ready, and made sure the furnace was in top working order. BEST has provided all HVAC services at our house for 17 years and we have been satisfied with their work each time.AC compressor unit stopped working in July 2020 on a Thursday evening. James M. diagnosed the situation on Friday and started looking for the needed parts in an environment where replacement units are backordered up to 4 weeks. He and Dennis returned on Saturday, and in about 3 hours, installed a new compressor and got the AC back to working order to cool a house that was 85 degrees. When they left, one weather site said the outside temp was 94 and heat index was 111. Thanks for your dedication in helping a couple with health conditions get back in the cool.

Tom was great! He went above and beyond both times he serviced our home. I highly recommend this company!

American Home Shield contacted BEST for my air conditioner problem. Within three days...Dennis came out per appointment and was detailed in his diagnosis. Now just waiting for AHS to o.k. the fix.

Dennis at best heating and cooling did a fantastic job. He was professional, personable, and extremely thorough with his work!!! Would definitely recommend him!!

A.c stopped working overnight called best next morning they came out and gave me an estimate and replaced a.c next day. They did a wonderful job and cleaned up after they were done.

Prompt arrival onsite. Friendly, very knowledgeable installers willing to answer questions. Professional HVAC installation with attention to detail. I have been using them for service of my previous unit for years due to their professionalism and will continue to have them service my units into the future.

Had Best come out and diagnose a problem with our air conditioning after HSA assigned to a different company. Dennis was our tech and fixed our problem, made sure everything was in working order before he left. Dennis deserves a raise.

THESE PEOPLE ARE QUICK AND THERE IS NO SALES PUSH FOR NEW SYSTEMS. THEY SPEAK ENGLISH NOT HVAC LOL AND FIX THE PROBLEM , AND CLEAN UP AFTER THEMSELVES. THEY WENT ABOVE AND BEYOND FOR US WHEN WE DID HAVE TO REPLACE BOTH OUR FURNACE AND AC UNIT. ZACH, HEATH AND JAMES MADE THIS STRESSFUL SITUATION HASSLE FREE AND WERE SO PROFESSIONAL AND KIND. THEY ANSWERED ALL MY QUESTIONS AND DID NOT SPEAK DOWN TO ME SINCE I AM A WOMEN LIKE SOME DO. THEY TOOK TIME ON A HOT DAY TO MAKE ME FEEL COMFORTABLE. JASON THE SERVICE MANAGER WENT ABOVE AND BEYOND WITH MY WARRANTY COMPANY AND HELPED OUT ALSO. WOULD HIGHLY RECOMMEND THIS COMPANY AND WILL RE-USE OVER AND OVER .

The technicians were friendly. They kept us updated about the progress of the installation. We enjoyed the interaction. When the installation was finished, the only evidence of the work they left behind was the air conditioning.

I have a home warranty and our furnace went out on of all days January first! Our warranty company uses Best as their contractor in Des Moines. They did come out on the holiday in a timely fashion but did not call in the claim to the warranty company. So now I am stuck with a furnace that is only working part of the time in twenty degree weather until Jason their employee decides its in his best interest to call in my claim so the warranty company can make a determination on it and have them come out to replace my furnace. I have lodged a complaint with my warranty company and suggested maybe they look into finding a new, more professional contractor in Des Moines. I know there has to be one. I have serious doubts about the quality of work I will get if and when they come to replace my furnace. I am not pleased.01/05/2015 I received a phone call from Garrett at Best this morning and was advised he was recording the conversation. I would love to have a copy of that recording to take to the Better Business Bureau. Garrett was rude, yelled at me and then basically said Best heating and cooling was refusing to do the work on my furnace if I did not take down my negative review. I guess now I know how they maintain their four stars. Well, my warranty company is now cutting me a check to take to the company of my choice and they are forwarding my complaints to their department that handles maintaining their service provider relationships. Customer Service here is SERIOUSLY lacking and I for one will not be pushed around.

This company is shady at best. The worker was very nice, he agreed with all of my recommendations lol and the website said free diagnosis very misleading not that it should be free but that is what was posted with no follow up info except in the 3 paragraphs on the companys page( says the owner)The owner once I slowly walked him through how it was advertised he offered my money back in a snarky tone which I did no take. He said it was an advertisement issue, but he is the owner and approves all things in regards to his company. I will never go with a non, completely transparent company if they are sketchy on stupid things like that what else could they be sketchy on. Too bad to I was going to buy an air conditioner.

Technician did a good job. He was on time and professional. There was a call back because of a bad electrical connection. On the second visit he was actually early. Thanks Dennis Yeayer.

Best Heating & Cooling was awesome! Dennis was GREAT!!!! My AC went out late in the day and Dennis was out here on Saturday and had it fixed within a 1/2 hour! Thank you soooo very much!!!

I have come to know Best H & C thru my last two home warranties as they are the choice company these warranty companies choose...and now I understand why … although it takes a little more patience in setting up an service call thru the warranty (by internet) once they are notified … of your call, Service was prompt and concise. Dennis was my technician and he was great! He was polite, professional and informative! And I will call on him again in the spring. Thank-you from Becky B, Clive, Iowa service date 11/30/18

Garett was amazing to work with. He was right on top of any questions we had and dealt with our insurance issues with us. I recommend working with him anytime!!

There should be a 0 star option for this company. Talking about my experience with them over about an 8 month period its a waste of my time. Please look for a different company dont even bother getting this one in your home.

Had some light electrical work done and humidifier installed. Both nice gentlemen that got the job done quickly.

Our home warranty company sent these clowns out to fix the furnace. Put in the wrong high limit switch and would not stand behind their service. Gave myself and our warranty company nothing but the run around about how their supplier got them the correct part. Correct parts should look like the old part and should not need modified to fit. I found an exact match with a 2 min Amazon search. All in all a horrible experience. If you are in the greater Des Moines area find somebody else.

The crew did a great job. They were able to get my air up and running in no time during the hottest time of the year!

They used smaller than called for copper pipe and didnt put in the proper condensate drain for our water heater. After attempting to contact them directly, have now gone through BBB. Their response to my complaint was full of misinformation as to what actually happened in our exchange, including actually lying about my having authorized them repairing the unit and having setup an appointment to do so. I in no way shape or form would ever recommend Best for anything. Unless you are game for cut corners with gas pipes and lies.

Your staff is amazing, excellent customer service always. Thank you so much.

Thee worst company around. Do not ever do business with these people. Did not fix my issues and then when I tried to reschedule they pushed me off to another business without notifying me. Will NEVER do business with them. Please spare yourself the headache and stay clear. Unprofessional, rude, and inconsiderate.

Had Best Heating, Cooling and Electric come out to replace an attic fan (via an American Home Shield warranty request). Was charged $125 just to have the tech look in the attic and determine he could not get to the unit to fix it. I was charged for 90 minutes of work which also included the tech having a smoke break in his truck prior to starting his service call. Tech couldnt even close my attic access door. Too bad I can not attach that picture. I have to pay another $240 for modifications in order for the fan to be replaced. Guess I will go back to Keul Electric Service since they had no problem fixing the attic fan in 2008 and wont be charged an additional $240.

Called both last year and again this year for inquiry about a service for my HVAC. I was only greeted with rudeness. I never received follow up calls to schedule the service. I am now glad that they did not service my HVAC, as after speaking with neighbors who have used them in the past have informed me that their work is subpar, customer service is unprofessional, and the owner is known to be dishonest. Be careful about letting this company into your home!*Updated for response from owner*Not a competitor, just an unsatiafied patron giving my honest review. That accusation is unprofessional.

Work was done well. However, the gentleman said to me, a woman who was home alone at the time, I learned a that when a woman says no, she really means not right now. Although Im sure he meant no harm, it was rather frightening and I will be using a more professional provider in the future.

I called last night left a message to have my ac serviced no call back, I called this morning no one answered again I left a message and now its noon and no one has returned my call I have used their service many times in the past but if they cant call me back I will not ever be calling them again, Ive called someone else , best htg and ac has lost my buisness, I never received a call back and no missed calls from them the other co was above to get a hold Id me just fine,

I have not only one success story but two regarding Best HCE.Our A/C went out last month (Iowa - 105 degree heat index). It was 93 degrees in our house! My (former) contracted company showed up and couldnt fix the problem because I couldnt accurate describe noises the A/C made before it failed! They even had the nerve to charge me though they couldnt diagnose it and told me to call them again if it came on but failed.So, I called my home warranty company and they dispatched BEST. They showed up within a couple hours of that call and the guy didnt care what noises it made - he just went to work, pulled out some parts and discovered the bearings wore out in less than 15 minutes.In 2 hours our house was back to perfectly cooled (they even topped off our refrigerant) and my wife, kids, disabled mom and myself were back to healthy temperatures in our own home.I didnt fine out until he was leaving that the fella that fixed the problem was the owner - Jason. He was a hard-working, get-r-done guy.Today, water was pouring out of our furnace all over the place - and I didnt know what to do. I called BEST because I told the warranty company I wanted them. They agreed. BEST couldnt get here until morning (our State just had severe storms roll through - everyone was backlogged).The guy at BEST walked me through several troubleshooting steps over the phone and I was able to fix the problem myself (condensation drain pan was clogged and spilling over inside the exchange unit).BEST helped me solve my problem in case it was too pressing to wait until morning over the phone!THAT, my friends, just earned them this glowing review and a household of loyal customers.They say its hard to find good service like what used to be. BEST still has it.

We have had nothing but EXCELLENT experience with BEST HEATING, COOLING & ELECTRIC. Our relationship with BEST began in 1996 for some electrical work, through the years they have been an excellent service provider. We have purchased a Gas Water Heater from them with same day installation. We just had a new AMANA HEATING AND AIRCONDITIONING SYSTEM installed. When we signed the contract bid they promised us heat by end of business on 11/1/17, the equipment and installer arrived at 9:15 am on 11/1/17 and at 3:11pm on 11/1/17 we had heat. They completed the install today 11/2/17 and left everything very neat and tidy. I was instructed on all equipment. Thank you BEST for excellent CUSTOMER SERVICE and QUALITY PRODUCTS.Please feel free to use me as a referral. Carl Lorey & Ewell Hines

My home warranty company uses them. I spoke to a lady here and explained my problems in detail. I said I have no air flow and discovered there is insulation in the duct work that needs to be removed. I asked if they could help with that and she said yes and scheduled and appointment. The repair man called on his way and I again explained the problem to him as he was headed out in case I missed him. He never said at that time they didnt clean duct work. He looked at the problem, confirmed they were full of insulation and needed cleaned in order to get air flow to the bedroom. I said ok when can you do that and he replies by telling me that they dont do that work. SO, the lady on the phone and the service man both knew what the problem was and still set up an appointment and came knowing they didnt do the work I needed done. They get the $75.00 service fee from me and I get screwed by them. After reading the reviews on this place I can not believe they have business. Good thing they are linked up with the home warranty company and can make money by deceiving and ripping people off that way.Apparently they needed that $75.00 worse then me. Im glad I could pay you to tell me what I already told you. Thanks!

Amazing, best-in-class service! Highly recommend Garett and the team - we had a team of two - Jim and Zach - they were super friendly and helpful!

Tim W was a true professional! Everything was just right.

Just had our FallComfort Tune Up conducted today. The appointment was easy to schedule and the Tecnician ‘James’ was ontime, friendly, and did a great job. Thanks!

The low rating reviews on here are on point with the level of professionalism. Weve had best install a unit in our home and felt we needed to use them to service it when there were any issues. More than one interaction has left me wholly unimpressed with the way they treat customers. Anywhere from the personal interactions and the way they communicate, to the false promises I received on timeliness of job completion. I would never recommend them to anyone.Even if a company performed very well in getting the job done from a technical standpoint, would you really want to interact with someone who didnt respect you as a customer? Pass on this one.

We had several electrical problems at the house and after contacting the warranty company, they assigned this company to fix it. Two electricians were knowledgeable and were able to identify the problem and fixed it over one week period. The problem we experienced with this company was their customer service. I stopped by their office to address several outstanding issues with the paperwork, but their rep got agitated and started shouting, and running at me trying to get me out the door. It was extremely unprofessional and simply unacceptable. As part of my job duties, I deal with many businesses but I encountered this kind of inappropriate behavior only with this company. I sent email to the owner of the business over a week ago describing the encounter but has not heard anything back.

Dennis was great! He found and fixed our problem immediately, showed me how to fix it in the future, and gave me other hands on maintenance tips.