Office personnel was consistently unresponsive. There are 2 people running the office, and one seemed to be more responsive than the other. Regardless, I had a hard time just getting the job scheduled in the first place. If I had not relentlessly contacted them, my job would have taken even longer. I was dealing with them for over 2 weeks. Cleaning crew did not wear PPE - and that was for black mold removal. I was under the impression that I needed to have a professional do mold removal because its dangerous. But they evidently werent very concerned about that. So, basically I paid them $2,000 to do something I could have done myself, with the exception of the air scrubbers, which can be rented other places. And they left the scrubbers at my house for over a week after the job was completed - it got a bit annoying to work around them, and I wasnt very comfortable having expensive equipment like that sitting around my house that I needed to be sure didnt get damaged. They also caused some unnecessary damage in the removal process (see pictures). I understand that partial demolition can be complicated, but my bathroom was clearly toward the end of a remodel (I found the mold damage toward the end of the job), and had already been mostly updated. I wouldve appreciated if they had protected my updated walls and fixtures a bit better than that. All they had to do was simply score the caulk and protect my vanity from damage. Not difficult. I emailed the office personnel when I found the damages after they completed the job and left, and (not surprisingly) I did not receive a response at all. I dont recommend using this company.

I was helped by Melanie Hines mostly and she was so attentive and informative. She explained everything to our understanding and she was there for us whenever we had a question. We were so frustrated about what happened to us but she made this part of the restoration a stress less adventure. We also had Calvin and his helper sanitize our house. They were on time and very efficient. Wed recommend Serv Pro because of the great service we received from Melanie and her team.

Melanie and Joseph arrived on time and were very professional and responsive throughout the cleaning process. Our home required professional cleaning after a kitchen fire and they were very thorough getting our home clean and ready for repairs to start. Melanie answered all our questions timely and both were Melanie and Joseph were so kind and pleasure to work with!

Taylor was a great tech! He was very sensitive to our water damage and sensitive in care for our family! He was extremely thorough in his work and preciseness of the job at hand!He is an asset for your company and hope he is well taken care of for the future of your business and compensated monetarily for his sensitivity thoroughness and personal integrity that represents your company

Melanie helped out our office to stay in line with a our COVID protocols. Every time she came in it, it was like seeing an old friend. She quickly became part of our work team and we looked forward to her visit each week. Her work ethic was swift and thorough. I highly recommend her and Servpro. Cannot go wrong with Mel!

I’ve had the pleasure of using Servpro to sanitize our offices and clients home for the past two years during the Covid pandemic. We have had Melanie from the Denton location working with us and she has been amazing since day 1. So friendly, timely, and always a pleasure to be around. She goes above and beyond!!

Juan T. was respectful, and answered any and all questions I had. He was professional and did a great job!

Servpro more than exceeded my expectations. I was very impressed. I only wish I would have called them sooner. Before I tried to deal with all the water leaking

Just moved into a new home and had a flooding incident FORST NIGHT! Brandon arrived about an hour and a half after the original phone call and got to work assessing the damage and then Rebecca showed up to deliver the verdict on the estimate. I thought the estimate on equipment needed and full price of services were very high so after expressing my concern Rebecca was very accommodating to our budget and responsive to need. I was very pleased with the friendliness and professionalism of the crew and compassion to our situation. I would recommend ServPro to any home owner.

Taylor K and his partner came and inspected our water damage, took action, and were fast, clean and personable. Answered my numerous questions. Very happy with their service. Taylor was polite and quick for his moisture checks and we are confident with the job Serve Pro has provided.

Summer was very helpful and sympathetic when we called to request help for a broken pipe. She quickly coordinated efforts to schedule the remediation services. Taylor and Christian were professional and courteous while performing the services today. Taylor managed to smile, even though he had the dirty job today! We cannot be more thankful for the work that Serv Pro Denton completed for us today.

Melanie and Joe did an amazing job coordinating my pack in. Melanie has followed up on a few items. Both were very professional and friendly. Great team love working with them.

We had to call Servpro out for a sewage back up at our house we had just moved in to.. the initial crew that had come out to complete the emergency clean up was great. After that we had a couple different crews in and out and Juan, Joe, and Jabrea were by far the best. They were thorough and I greatly appreciate the work they completed. The reason for 4 stars instead of 5 was because I felt like 2 of the teams in the beginning that would come in kept giving conflicting information.. once it was consistent with juan, joe, and jabrea however it would be 5 stars.

They arrived on time. They wore masks and booties. They laid plastic covering on my new carpet to protect it. They are very informative and professional.

They got to the job immediately. I will use them again (if I have another problem).Excellent people to work with & Toni in the office very helpful.

Great place to work! Great people!

Rebecca, JuanTorres, and Joe Franklin did a exceptionally great job getting the water removed from the floor’s and walls, as well as the sheet rock, and flooring removal. How they managed there time in running a crew, and making sure to get the work done. they really showed leadership and commitment and pride in there job working for Serv Pro. keep up the good work. Will definitely call them back in case of a flood. Thank you Serv Pro

After burst pipes from a two day freeze with no heat, and being on the national ServePro list for over a week, I contacted ServePro of Denton directly. They came out to the house even quicker than they said they could. The technicians were great. They did only what needed to be done, and didnt try to sell any more services than were necessary. I highly recommend ServePro of Denton.

Marty and Ibrahim came out to do a moisture check after we over filled the bath tub for a bubble bath. Went over all procedures to dry out the room and surrounding areas. These two make a excellent team. The amount of professionalism was outstanding. If you need anything reach out at Servpro Denton and ask for the A-Team, thanks again Marty and Ibrahim!

Top notch service! From Justyn to Jose and Junior finishing up the demo of our kitchen, couldnt ask for better service. Thank you!

Ibrahim and Taylor did a fantastic job of saving our house! Our water heater had exploded and flooded the house, damaging some of our floors. They promptly ran over and did an inspection, moved the furniture out of the way, and set up a few drying equipment. They did daily check ups to make sure everything was running smoothly. If it werent for them, our floors would have molded and probably ruined the entire house. Luckily, they saved us. 10/10 would recommend!

My leaking water heater has caused a lot of damage but thanks to Ibrahim I feel at ease after he had came out. He had answered all my questions and is quick to resolve my issue. I appreciate the timely response, with the holidays approaching you are a lifesaver.

Fast, professional, and great quality work, Ibrahim did an amazing job. Servpro of Denton should be proud to have him as an employee. Will definitely call back if needed and recommend to my friends!

Marty did a great job and went above and beyond! So happy with the improvements to my home. Would definitely reccrecom! Great job!

Servpro came in to fix a disaster caused by another mitigation company. They were prompt and worked closely with my insurance company. Kristian and Alex have been professional and done a great job communicating between me and their project manager. They are very knowledgeable about their job, and I trust their work.

Melanie and Briana were very nice and polite throughout the whole process. They were quick and kept it professional, very happy with their performance.5 out of 5 !

Melanie is a great worker and very sweet this is an awesome place. Keep up the good work.

I highly recommend Servpro of Denton, Marty was my point of contact. Extremely professional, punctual and took plenty of time to explain the process. However we decided to handle this in house at this time, If any other services are needed we will be reaching out to Marty at Servpro Denton!!!

I recommend this company highly. Best customer service I’ve ever seen. Marty at Servpro Denton is very professional.

Melanie and Joe did a great job!

Marty of Servpro Denton Stopped to help me out while broken down on the side of I-35. The amount of professionalism and courtesy shown while getting my vehicle running. I recommend using Servpro Denton if you want someone who cares for you and your property!

Marty is a wonderful guy, very attentive to detail. Servpro of Denton is lucky to have him.

Calvin and Kristian did an excellent job, Calvin talked me through everything, he is a very nice young man. Id keep them both around. Both Calvin and him made me very calm considering the situation that was going on. Very patient guys, both deserve a great raise. Keep up the good work.

Marty at Servpro Dentkn is amazing! Good quality work, on time and seems to enjoy what he does.

SERVPRO was an incredible addition to our team following Return to Work during the COVID-19 pandemic.Summer was a dream to work with and helped us coordinate all our cleanings across multiple locations for 5 days per week for MONTHS. Not an easy feat, especially given we had several last minute changes to our very busy work schedule throughout that time; she made it so easy.Melanie is top-tier and we had exceptional service. Shes thorough, efficient, and a blast to chat with. Weve come to the end of our needs but we we definitely be missing seeing Melanie at our locations each day. Never have I felt so secure working during a pandemic, thanks to them!Thank you for such timely and skilled assistance - we would use ServPro again and again!

ServPro Denton did a fabulous job helping us today! We had flood issues, and they came out to take care of us quickly - disinfecting everything! Jose Perez and Carlos were very professional and thorough. Its so nice to see great service is still thriving. Thank you very much!

We had a bio-hazard situation here at our condo property in downtown Dallas and requested assistance. The technicians at drop off, work done as well as pick were all excellent. Prompt, professional, an efficient job and checked out with the office prior to leaving the property.We were very pleased with the service.

If you want true courteous service I definitely recommend Marty and the team at Servpro

When calling Servpro Denton I’d ask for Marty and Ibrahim they are truly the dream team.

Excellent service with a good combination of friendliness and professionalism. Ibrahim and Marty was amazing.

Marty at Servpro Denton is very professional. I would definitely recommend the whole team from this location.

Thanks to Ibrahim a had a great experience from Servpro in Denton, will definitely be using them again!

I have nothing but praise for the crew who came out over several days to help us in a jam. They worked hard getting moisture out of the house, and did the prevention work/abatement to keep us safe.... Very polite, hard working, and the communication was great. Thank you all!

Marty and the team at Servpro Denton are fabulous they go all out to help out their customers!

If I could give different reviews for different teams I would. The crew that came and helped with the water damage and mold were great! The remodel is why I am giving them 2 stars, there was no communication about when crews would be there or what time. They cut corners and did things cheaply. I had to point out multiple things that needed to be corrected and at some point gave up and told insurance I did not want them back in my house. They also tried charging for things they did not even do. Dont waste your money unless you want to pay someone else to come fix all their mistakes.

We had an office/ warehouse cleaning that need to be preformed in a timely manner......Rebecca was project manager & responded within an hour of my request. She lined it up for Saturday & her team: Summer, Calvin, Frank, Ibrahim and Kristian came in and did an absolute great job. They were super nice & did a better job then I even expected.......great service & super folks.....cant beat that!!!!

We called them after hours and Ibrahim Hamadan and his co-worker came promptly. They assessed the water, tore the wood out and carried it away and set up the blowers. Promised to come back in the morning to check everything and were there right on time.VERY IMPRESSED!I will be telling everyone I know how wonderful they are!

The guys that came to deal with the flooding issue in our bathroom and bedroom have been great. They were very respectful and professional. We would highly recommend them again. We give them 5 stars. Thanks Calvin and Kristian for all you did for us.

Did a great job drying our hardwood floors and walls after a busted pipe flooded part of our home. Arrived promptly and started the process, ultimately saving our floors and saving us thousands of dollars as a result. Very thorough and professional, they did what they said they were going to do, and charged what they quoted. I would recommend ServePro.

Highly recommend servpro denton. Thank you marty for explaining everything to us. We will be sure to keep servpro on speeddial.

Servpro of Denton is truly amazing. Marty is very professional and kind.

ServePro has 2 employees in a truck who helped me get my life recharged with great service. Thanks so much for being there with me.

Kristian and Calvin did a very good job,very polite guys , I’m the Guy who sits at the front desk that doesn’t usually hear anything that is going on upstairs they kept me in The loop the whole process. Very impressed!!!-Montgomery plaza

Call Servpro of Denton for your fire clean out needs. Marty is very professional and kind. He was thoughtful of our situation.

Crew showed up less than 30 minutes from me calling. Professional/ detailed precision work crew. Answered all my questions. Very patient explaining the process Jose Reassured me Servpro would take care of situation. And they did , very thorough Cleaned up yard after pulling carpet/ pulling up flooring. Most amazing polite crew. Shout out to Summer, Rebecca. I highly recommend

If a disaster ever happens at my home I will for sure call Servpro Denton and ask for Marty. I’ve known him for 9 years and he pours his heart into anything he does. If you want dedication I would ask for Marty.

Marty is excellent at his job, goes above and beyond for all of his customers!!!

Jose Perez and his team were quick, professional and thorough. Summer in the business office was so sweet and patient with us as we worked with our insurance company. I would highly recommend this company!!

Jose and Carlos were at my house numerous times, and we very respectful and worked diligently. Jose and Carlos were very helpful with packing me up and moving my heavy appliances. I would recommend them to anyone, they were very professional in their work!

Marty is a very kind and professional person. If you get to deal with him your in for a smooth process.

Marty and Ibrahim are so sweet and professional. No details left uncovered.

Love there work they deserve to be 5 star

I’d highly recommend using Marty at Servpro Denton

I highly recommend Alan Jackson and his team.

Marty is timely, reliable, and professional. He works hard and sees the job through!

Wonderful, caring service. Carlos and Jose were so professional and answered all of my questions. They spent more than three hours pulling up carpet, taking out wet attic insulation, and setting up fans to restore my carpet and ceiling from water damage when my hot water heater in the attic leaked into a bedroom. Jose texted me this morning that he had gone by my home to check on the progress. You just cant ask for better service and care!

The crew (Domingo and Danny) drove up from Texas to Iowa after a natural disaster here. They were on time, very professional, very respectful, and did a great job.

To Melanies Boss,She was a real joy to have work for me today. The work she did, although I stopped her to talk, she just continued to get more done than I thought humanly possible. She boxed - she carried - she stacked. I wish such energy for me. One thing - a worker like this needs a back belt so she wont hurt later! Loved her.-Jo Spoonts

Call servpro for all your water mitigation needs marty is my go to contact!

Melanie is a great hardworking honest person.

Marty at Servpro Denton is excellent and kind, great work!

Contact Alan Jackson at Servpro Denton he sure does make sure Life goes on for a little bitty whileJust as the country legend says!

I want to commend Kristian and Calvin for a job well done. They were kind, gracious hard workers and did an excellent job.

Robert and his team helped us with a mold problem in our son’s bathroom. This was something we had never dealt with before. So it was a little scary for us. They went out of their way to help us.They were wonderful and responsive. They helped answer any questions we had and they helped us in anyway we needed. We are so happy we chose them.

Marty at Servpro Denton is so very professional and thorough

Patrick and David did a great job getting our basement cleaned up after the flood here in town. They went above and beyond our expectations and were so friendly and kind. This was definitely one of the most difficult events we have ever experienced, but it was nice having these two here helping us get closer to being back to normal!

Marty is a super great guy and is incredible !

Marty and servpro will get you right

Marty at Servpro Denton is very reliable.

Servpro of Denton has been an amazing emergency water mitigation company to work with. Honest, customer service friendly and always reliable. I refer my customers to them as I know they will be taken care of. Rebecca and Dale are a dynamic duo.

They did a bang up job that was done satisfactorily for a fair price. I would definitely use them again if my house ever floods again.

We would like to thank Calvin, Melanie, Kristian, Rebecca and Dale for their prompt, courteous service. Calvin and Melanie were first on the scene at 2:00am to start water damage cleanup. They were dressed for work, prepared and jumped right in. The entire team has been so helpful and made our disaster less stressful. SERVPRO Denton rocks it!

These people were such pros. Got there within 1 hour of my call. Guys were dressed professionally, were courteous & came back every morning to check on the progress. & then the cost was way lower than I expected. I highly recommend anyone use ServPro in Denton on Schuyler Street.

Jose Perez and Carlos did an awesome job. Very punctual and friendly. Great workers!!

Jose Perez and staff made the restoration process the best it could be. They were WONDERFUL!

Melanie and Seth have been prompt, courteous, and very customer service oriented. I highly recommend them!

Dustin and Rene did a wonderful job helping us as water was discovered under the flooring. They were quick and efficient. The company totally makes their customers a priority.... if needed, would definitely use this company again and totally recommend to anybody who needs to take advantage of these services.

Marty is very fast and professional!

SERVPRO of Denton was on site within an hour of our phone call after some significant flooding. They showed up with all their equipment and were ready to go with cleanup. They communicated with us really well. Thanks to the SERVPRO Team from the Serve Denton Team!

Calvin was awesome and help me and my family out a lot, He communicated everything where we were able to understand the process and worked very hard to get my house back in order, For that we are extremely grateful, If I was able I’ll give him a raise myself,

Big Thank You to Ibrahim Hamdan and his team! Our house in Euless had a leak and the team at Servpro have been outstanding to work with. Professional and courteous. My husband and I really appreciate all the help! Kudos to Ibrahim!

Melanie has been very helpful with our linen and rising to the occasion beyond expectations!

Ibrahim Hamdan was very professional, punctual, and informative about what he was doing at each step during the process. During a stressful time he took some of the stress off of my wife and I. We will recommend not only Servpro in the future but Ibrahim specifically,

I had an emergency at a very difficult time, and Serv Pro came over right away. They sent Calvin, and Kristian out. They both were so kind and knowledgeable, they were so polite and explained everything so I could understand what they were doing. The problem was addressed and I could not be more pleased. I will for sure spread the word of what a great Co. Serv Pro is.You have two amazing guys representing your name. A big Thank you to Calvin, and Kristian.Thank you,Debbie Mackey

Melanie is awesome definitely recommend!!

Melanie does her job well. Thank you SERVPRO for your service.

Calvin Jowers was very helpful and patient with us! Hope we don’t have a similar situation where we need to use them, but we will definitely use them again if we have another accident!

Ibrahim Hamadan was my ServPro Technician today. I received amazing customer service and was very impressed with his professionalism and knowledge about what needed to be done for my issue. I highly recommend him and ServPro to anyone that is in need of their services. 5 star service!

I am pleased to be able to update my rating for this company to a 5 star. Upon learning of my problems with reimbursement, the owner responded immediately, and I was hand- delivered a check today in full reimbursement for the damages incurred. Thank you, Denton ServPro!I reported the water damage due to a kitchen leak to my insurance agent, & ServPro was dispatched right away, arriving at my house within 2 hours. The crew did a great job with water abatement; removed the affected flooring & ran 3 fans and a dehumidifier 24 hours a day for 5 days, & checked on the progress daily.Unfortunately when the crew member left on the last day, he drove the truck across my newly laid sod lawn, got stuck, & had to rely on a tow truck to get free, leaving large ruts and damage to my lawn. The project manager agreed to pay the repair costs, and was provided with an estimate from my lawn care service within two days. It’s now been over two weeks, and I’ve had to pay for the damage repair up front, with no indication from ServPro regarding when I can expect to be reimbursed. I’ve called the office accounting individual, but they have not returned my call.This company knows how to clean up water damage. The rest of my contact with them has been frustrating at best.

Rebecca Prater and her team were very professional, worked hard and put us at ease during a very stressful time in our home. We were so thankful to have had ServPro guide us through the initial process of getting our home back in order after a tornado.