Trish is the BEST workers there, she helped me so much and worked through the issues I was having perfectly and quickly! I won’t take my car anywhere else to be worked on💯

Affordable ! Very friendly people ! I am proud to be a buyer from them. They made sure I was comfortable and did everything necessary to make sure I left with a smile and keys in hand. They treated me like family and Im planning to refer anyone looking for a great car !

Everyone was fabulous! Love my new vehicle. My salesperson was Vida K., and she is awesome! Thanks Byrider Decatur

Very good customer service. Explained everything to me in detail and cut me deals as well. Got a good car for a good price.

Wonderful Service From Lydia And David I Would Recomend Everybody To Byrider!!! Thanks Again

Great at changing my oil was fast didn’t wait long at all

They are the equivalent of loan sharks but a dealership. My car got totaled and CNAC (the finance company) took any and all measures to keep me paying on my loan until they got the check almost 3 weeks later. 3/10 the employees are nice and friendly but the management is just money hungry. I WILL NOT be getting another car from them.

I just purchased my 2008 Ford Taurus. First off i love the staff there especially Veda she is amazing first offered to come pick me and my husband up in her own vehicle to bring me to the lot since i didnt have a way up there and had just missed the bus. Then was wonderful to have conversation with. She is funny and willing to help. She was helpful from the jump. Couldnt ask for a better sales team then this. Yes the prices are high but what do u expect they help build your credit and speaking for myself i could use it. Now i am totally happy with my car even took it for its first road trip just to see how it did on the highway. Even my dad who said not to get a Taurus was quite suprise at how nice it looked. Thank you once again to Veda and the rest of the staff for making my day.

JD Byrider,always been good to me since I brought my car there in 2014. They are like family. Thanks for everything over the years.

Great staff. Awesome experience. My wife, Sister and myself have all bought cars here with similar experiences.

Veda was my sales lady and she was very friendly and very good at what she does. I was very impressed with her.

Very kind and patient. Made sure we understood everything and helped us the best they could.

They picked my van up and had the work done very quickly. Thank you so much.

I love mrs veda king she was very helpful

Quick and easy. Friendly and had good cars .

Fantastic staff.. They made we fell welcome and well informed.. Thank you veda and Linda and Mrs Debbie.

Glad I could afford a vehicle with good gas mileage.

They did great job, came got it soon after I called.

I just want to thank Rhonda and the lady in the financial department.. They were so helpful and gave me a great vehicle.. Thank you guys so much..

I always receive excellent customer service at Jd Byrider. If I dont understand something they explain it until I do. I would recommend this business to anyone.

An amazing experience with sales, financing and maintenance departments. Vehicle had some unexpected issues, but the maintenance department never hesitate nor did they stop until all issues were resolved. I would not hesitate in recommending J. D. Byrider to anyone that needed a used vehicle.

Veta was an amazing sales lady and very friendly...

My experience was amazing this morning! They were very efficient in educating me on what was wrong with my car! Everything was great and they even gave me a free tire for my car since they couldn’t fix the slow leak in the tire!!! Very professional and proficient in all they did!

I had to have the engine in my van replaced and they did an excellent job. It runs better now than when I first bought it. They stand behind their work and their warranties. Thank you guys, your amazing.

Veda and kathy are the best

Staff is amazing. Trish is always really nice and she gets my car taken car of.

Small selection of cars was the only downside (they go really quick!) BUT the people that worked with me were very helpful, honest, and accommodating. They took time to go through the process and paperwork with me thoroughly and were understanding of my million questions - they answered my questions with no bother and broke everything down that I didn’t understand. What took the longest was finding a car I liked but getting me processed and ready to drive took less than an hour.

Excellent Service! Kelli Was VERY Helpful & Informative. She Also Stayed After Hours To Make Sure I Left With A Vehicle! WALKED In Discouraged & DROVE Off The Lot Grateful! The Staff Here Is Pleasant, Patient, And Is Pretty Good At Turning Frowns Upside Down!

The best experience in car buying we’ve had in a long time. The folks at JD Byrider worked hard to get us into a good dependable car that we could afford for our son. Cheryl Hackett was wonderful at helping us out. I would tell anyone that was in need of a car to go see her!

Had a motor replaced they did not tighten ball joint it ended up falling out on the highway in which i had to fix myself..... Very very poor service technicians are not thorough enough, this service department does nkt care about the safty of their customers.

Very, very satisfied with J.D. Byrider. Purchased a vehicle through them in 2014. They worked with my income to put my family into a reliable vehicle within our means. Always polite when making payments and staff is amazing. Went to payoff the vehicle and was wonderfully treated like family just like in day one. Would recommend them to anyone needing a vehicle but cant afford the big name dealers and their prices. Well worth the money..... Great job!!!

We purchased a vehicle through JD Byrider. It wasnt perfect and they never said it was. Everything was completely transparent. Great communication. When vehicle was totalled in an accident they were great with insurance. If I had to, would do business with again.

I told them what was wrong with the car it took 3 trips to jackson ford of decatur & multiple of Visits to jd byrider to figure out that what i said was wrong with the car Wasnt a lie an was simple enough could have been fix with watching youtube videos

I like coming here well I would say love. It was quick and easy they really took the time to help you. Everybody was so nice and friendly. I would recommend anyone to come and purchase a car here. I thank you so very much.

If you like to pay 10,000 for a 3,000 dollar car and get screwed then be my guest i wouldnt get a car from them if it was your last option in the world i my payment 360 a month broke it down to 2 payment a month and last month had 5 weeks so i ended up oweing another payment for the month 180 extra dollars even tho i already paid my 360 for the month i cant afford extra 180 so now there going to repo my car. There not trying to help anyone should be illegal

Great service

I got the vehicle the other day but I should have another key for my vehicle people are great

I love the way that people treat you I had four cars now and all of them been and good shape. He always took care of automotive and they have great running cars. I love this great car lot.

Went with our son to look at cars. These were the best people I have seen in a long time to do business with.. Pam was professional and very personal. It was a hot day but she was so accomdating as he tested the cars he wanted to test drive. The finance representative was just as nice and took time to explain every detail of the contract. A wonderful team. My son got a beautiful car that has 24 month guarantee plus a years free oil change. Would highly recommend them.

Ive had good service all the way around from the De atur ,Il branch .Especially the people in the Service department. Trisha is amazing and very good at assisting the clients in anyway to meet their vehicle service needs.

GREAT 👍 SERVICE & EMPLOYEES GREAT CUSTOMER SERVICE!!!

Not a bad car lot. Very misleading. They do check your credit and past history. The selection is very limited and even though say 299 or 199 down, thats not the truth. It depends on what the lender says. Expect it to be 500 or more. However, they will work with you on paying back the loan.

We have bought 3 vehicles form them, they have never lets us down. If you want to get a good vehicle with awsome support. Then you have to come here. They will do everything to get you into one.they are wonderful and treat you with respect.

They are very helpful and will get you in a great vehicle fast.

I was very pleased with the service I received from the service department. All my concerns were taken care of, and I was able to be squeezed in at the last minute so as to not be without a car for several days. Courtney in the service department was very friendly, and I appreciated all the level of service I received.

Great and friendly place to get a car I was greeted with a friendly smile Trisha and staff were extremely nice will spread the news about my experience at your dealership

I just bought a vehicle from this location and well see exactly what happens from here. But to this point, ALL of the staff especially Dana has been wonderful. They took the time needed to get me into a car that will hopefully last me quite some time. The financing was quick and painless till it came time to sign the loan documents. Better rest your hand a few days as the documents are lengthy but very thorough. I really appreciated that every document was fully explained and the staff was more than eager to even stay beyond their closing time to get everything in order for me.Thank you for making this experience a positive one.

More of a question can u get approved for a car from one lot and look at cars from a different one? Plz help out with this question as i was approved but dont like any of the cars in my lot in my town but like some in a different one.

Jacquie and Mary were super helpful, super friendly and fast at helping me with my needs. I had never been through this kind of car buying process and they made me feel at ease and made the process fast and easy. Thank you so much!

Very nice and understanding people! Thanks for all the help today ❤️

Very good service very friendly and kind and helpful

I love these people and the place I got my car

Never had a problem with anything Ive asked for. Always nice and efficient.

Bought my a van off the lot and it need work done I was told I would get a phone call as soon as they got me in the system . its two payment later and still no phone can nothing fixed it getting colder outside and to cold to drive because the driver side heater dose not work

Great customer service,Trisha was such a delight to work with ,getting service in car was easy

Anytime i have problems with my truck they always get it in and done in a timely manner....they always get me right no problems with them at all...i call and they fix it....

Great prompt service. Wonderful people working. I would recommend j.d. Byrider to everyone that wants to improve their credit and have reliable transportation.

I recently got a car from them. Kelli in sales was amazing also debbie in the finance department was very helpful in explaining everything to me in full detail and to where I would understand what I was signing. And I have had a few issues with my car since I purchased it. That is to be expected with a used car and I have to give a high five to the ladys who work in the service department. As well as the mechanic crew. Threw my frustration they were very understanding and friendly and explained everything to me and was more than happy to take care of it. They deffently listen and work with there customers to provide great satisfaction I would deffently recommend going threw them. They deffently work as a great team at jd byrider from start to finish....

I love their commitment to getting the job done in a timely manner. They our always courteous and friendly. Prices are very reasonable.

Unable to buy a vehicle outright--cant go wrong with Byrider

Staff is pleasant like always, Love the service.

They definitely accommodated me and my schedule. I am more than satisfied with the service I received. Thank you!

The ladies in the back in service are very nice and understanding. There was a small issue with my car and they fixed it within a timely fashion...thank u ladies

It was great. Staff was understanding. And they were very fast on repairs. They work with u

Bought a car 24 hours later check engine light, VSC light & traction control light all come on I take it back in on Monday since they are closed. They assure me they will fix it! Ok leave car, pick car up at 4:30pm lights are off they say they reset everything and it’s all good... go to work lights all come back on same day, take it back in the following day they keep car all day give it back at 4:30 again all lights off “replaced sensor all good now” go to work that night lights come back on ok take it back (it’s now Wednesday) same as always keep car all day pick up at 4:30 “cleaned throttle” ok... go to work lights come on take it back same as always “changed intake and outflow O2 sensor” don’t drive car thurs night ok go to work Friday night.... lights come on... I call leave a message no return call on Monday call on Tues leave a message no call on wed or Thursday call Friday to make payment as scheduled... make an appointment STILL SAME ISSUES.... go to appointment now I have to pay a deductible to get it “fixed” and must wait another day.... I have made 2 payments on this car while all this has been going on.... it has never been resolved and now I have to pay them to fix what was knowingly broken when I purchased the car! Smh worst decision ever! First chance I get I’m getting out from under this lemon and I will never be back!**UPDATE** car has been back in the service department SEVERAL TIMES still doesn’t run right still has the same issues that only seem to be getting worse still get a call every payday for a payment but never have a properly running vehicle! Am now searching for a lawyer to deal with this lemon! AND searching for a new car again!

Easy and good for younger people or people trying to get a car with no co signer. Excellent service.

Worked with Joe Wenskunas(sp?) who was very kind, thorough and knowledgeable. We were very pleased with the service.

This place has overpriced vehicles with multiple mechanical failures that they are aware of but will not fix right unless you find a way to make them. They are trained to lie in every department; sales, finance, and especially their service department. My vehicle was with their service department for an extended period of time on FIVE occasions in less than 3 months of having the vehicle and it still doesnt run correctly. They are quick to make false promises but rarely keep their word. The finance department will call and text you multiple times about payments that arent even due but yet every department lacks communication amongst themselves which is a direct result of their revolving door of employees. THEY DO NOT SELL RELIABLE WORK TRANSPORTATION so do yourselves a favor and take your hard-earned money to buy a quality vehicle elsewhere. I almost forgot about their shade tree mechanics that consistently do far from average work but you have been warned. This place deserves no stars for the simple fact that every vehicle they offer is priced at one of two prices but either way it will be well over Kelly Blue Book values so expect to lose THOUSANDS of dollars when you payoff your ByRider loan and trade in your vehicle at another dealership thats if your vehicle still runs after 2 or 3 years.

Always nice never have had a rude person. I love that!

I was impressed with the customer service. The staff was very helpful finding me the right vehicle to pyrchase.

Where the best places Ive ever done business with people are fantastic at work for JB Byrider you got a customer and Id recommend you to to anyone of my friends and family so glad to see Courtney back been doing business with you folks quite a while have a great day yours truly Ron French

Kelli in sales and Courtney in the service has both gone above and beyond to make me feel comfortable in my decisions there and both have gone above and beyond to help me I have sent a few people there and will continue to do so great service there dont regret my choice to get a car from them

They worked with me to get me into exactly what I wanted and needed.

I cant express my gratitude of hope and peacefulness today with dealing with staff here at J D Byrider this my third car here and they treated me like it was my first experience with them I just love them Debbie in Cnac, Roslyn in Sales Dept., Mary Ann , and of course Cathy I love you guys

Everyone was super nice extremely helpful and very friendly best experience I have had when its come to getting a vehicle would definitely recommend them to anyone......

Now this the car #3 in the service department have gotten better working hard to serve their customers nice people in the service department

Very very friendly service i LOVE these people

Friendly staff, very understanding and empathetic. To the best of their ability they get you back on the road in a safe and reliable vehicle

Nice folks cars seem good

Gina is an excellent service manger she took care of all my needs and made me feel extremely comfortable of all my needs being taken care of.

Awesome cars at awesome prices.

They always treat me right.

Very nice group of people. Courtney and Gina are very pleasant ladies

Service department kept there promise of getting car done over the weekend/ great customer service.

Terrible experience. Sold me a lemon, knew it was a lemon. Sold it over priced. Breaks down every other month. Every time I leave their shop something else goes wrong they claim they didnt know about. Their fixes are over priced. DO NOT BUY FROM HERE. DO NOT USE THEIR REPAIR SHOP. DO NOT LET THEIR FRIENDLY CUSTOMER SERVICE FOOL YOU.

It was a great experience now Im on my way to be able to purchase a new car in my future thank you

I am currently paying for a car they will not fix .... the service is horrible and I don’t recommend this place to anyone !!! You pay Ridiculous prices

I love this place and the service is outstanding! Thank you!!

The service department at jd byryder. Keeps gett Bf worse and worse. Due to them I will not recommend anything be to go there ever. And they treat woman like there idiots. Can’t wait to get the car paid off to get a real car

Everything was great here in the Decatur,il establishment big shout out to Courtney for all her hard work and my girl Gina as well! Thank you!

It was very easy got into a car the same day mary and Jacquie helped me a lot nice place of business

Courtney was the best she got me in and out it was fast....thanks Courtney you are a life saver👍👍✌

Very reasonable with prices and excellent service from the techs and employees also respectable and understanding they will help you with just about anything to make a customers day LOVE LOVE LOVE MY EXPERIENCE GINA DAWN AND AMANDA ARE WONDERFUL

Worse place i every experience bad customer service Can’t wait to do to another dealership

Poor Service don’t never let jd byrider work on your car they mechanic are trash I called today to see what they say was wrong with my car keep in mind before I took them my car my car was at a shop I been going to for 20 years by a owner that owned it for 20 years I got a certificate saying I don’t need a motor engine or radiator but let jd byrider tell it I need a motor yep law suit I’m bout to have him file it good thing I had the later on the phone every time I called them he said don’t call them no more I’m bout to file a lawsuit against them for u thank you

Easy applications. Great warranty. Friendly staff!

They were very helpful in assisting with getting the issues with my car fixed immediately.

They helped me with everything I needed very nice and polite

Horrible Service!! They sold me a lemon that has been breakin down since i purchased it over a year ago. Instead of them offering a trade in they continue to supposedly fix the issue!!! Not to mention the car is way over priced!!! I regret purchasing a car from JD an i will not recommend to friends and family!!! I go outside to start my car an of course it wont start mind you i have 10 minutes to be at work so i call JD an they stated the only thing they can do is get it towed in. I ask how am i suppose to get to work now. Instead of offering to atleast give me a ride they repeated that they will get it towed in; meanwhile im late an may lose my job!! Im appalled!! They are only worried about the cash and not the service!!!

I called jd the other day due to a ticking in my car, I talked to Courtney and she got me in in a timely fashion and once it was done gina and Courtney explained everything to me in terms that I understood. The customer service that they off is outstanding. They know how to handle a bad situation and good. Thank u gina and courtney