Robbin makes Public Storage a great place to keep my extra things and she even showed my kids how to free a bird in need ☺️👋🏾

Thanks Heidi you are the best at understanding your customers and awesome customer service

Heidi has been so helpful. She always has a smile on her face when I walk in the door and has my account already pulled up she has great customer service skills I know my things are safe because of the personal connection she has with her customers.

We have been renting storage from here since February. I just want to say thanks to Heidi! She has always been amazing. She has gone out of her way a couple of times for us. When we first moved our stuff in to the storage unit, we had been traveling from the other side of the state and showed up right as her work day was coming to an end. She still stayed later than she needed to make sure we were good and that we had everything we needed. Every time I have ever called in to ask questions, she has always been very informative and easy to work with.

Able to pay online.

Robbin at the Needmore Drive location in Dayton OH was AWESOME! She helped get our unit ready as her last appointment of the day, when we called just 15 minutes before! She made sure we were all set with the unit and locked up after us. Really appreciated the excellent customer service!

My experience here today was great! Dont usually frequent the front office... But, I had a question about my unit. Upon entering the property I met the property manager Robin. She was extremely helpful and knowledgeable for all questions asked. Her professionalism was more than I anticipated we need more in the service industry like her.

The property manager was extremely nice, explained everything in detail, highly recommend storing your belongings there if needed, very clean units and well up kept.

I’ve had public storage for years. I’ve had a very great experience since I’ve been dealing with them. I would recommend public storage to anyone they are the Best!!!!! Robbin is a good receptionist hands down and deserve a raise she does a phenomenal job!!!! She deserves a 10 star! thanks public storage! -Kenny Wilkerson

Will not use again. Over priced and not accessible all the time. Heidi is the best employer this company has. I like to work with her because she is very knowledgeable and friendly.

Actually, my rating is no stars.They sold my unit after I called to pay, and then tried to collect through an agency.There was over $2000 worth of merchandise in my unit. Including furniture, antiques, jewelry and personal documents. I believe they looked in my unit and decided to keep my things.I am considering small claims and I do not recommend this business to anyone.

My son was being deployed and needed a storage unit asap. Heidi was absolutely amazing with helping us find the best deal an size so my son did not need to worry about his belongings.. Heidi was very nice and has great customer service skills. She forsure knows her job and how to make the customers feel welcomed. I will be suggesting all my friends and family to go see Heidi. Thank you

Robbin was very very helpful and knowledgeable. Autumn was very sweet and also very very helpful and knowledgeable as well

Heidi has been absolutely amazing and understanding. She is always happy and tries helping me anyway she can. I am beyond pleased with the service

Heidi was amazing she was so nice and helpful

Really great service, and the staff is really helpful. I would recommend anyone who needs a cheap and convenient facility. Also is very clean as well

Heidi is always pleasant to work with, her customer service skills are superb!! Speed of in processing is phenomenal. Promotion is in order for her. She brings great credit upon Public Storage. As a customer I am very pleased with the service I received from Heidi.She exceeded my expectations!!Rodney StarkVery satisfied customer.

While Heidi is amazing this place is a joke. The fees, raising of rent, and then them kicking you off automatic bill pay and hitting you with a late fee and saying you took yourself off of automatic bill pay is ridiculous. want to talk to someone in corporate? forget it they never call you. I seriously do not recommend them to anyone.

Ive never rented a storage unit before but when I saw $1 for the first month and $31 for the following months I thought it was a good price. First month actually cost me $57 with that $1 rent. A one time administrative fee of $24 when signing up, which was mentioned when reserving the unit so that was fine. Then they charged $20 for a lock which I could have gotten something better for that price and would have gladly provided my own. Then there is mandatory insurance which is $11 minimum. So my $31 is now $45 with insurance and tax and over double what I was expecting for the first month. I havent even put anything in there yet and Im already a bit irritated. Hopefully things go well with the unit. At least they look fine. And while Melanie was very helpful and very nice, when we got back looking at the unit and I mentioned I was probably going to put a sofa in there she pretty much tried pushing a sofa cover on me without actually asking if I wanted one. Just said Since you have a sofa youll need one of these so lets add that. and I had to deny something I never agreed to in the first place.

Linzie was very professional and helpful in every way. I recommend this storage facility to everyone.

I have been leasing this property for 11 months. Customer service has always been exceptional. They go above and beyond to make sure the customer is satisfied. In addition, they have provided a safe, clean atmosphere. Any minor problems I have had with my storage unit have been quickly resolved.Upon my recent visit on 3/16/15, I was provided superior service by Serenity. She assisted me every way possible, even helping me with boxes from my storage, as I was organizing my unit. She offered supportive assistance in assessing the size of my unit, making sure it was appropriate for me, and offered to change it.I would recommend this location.

There was a young lady their name Robin she was great an very helpful i will Be back

Amazing amazing amazing. Very friendly very quick and very helpful. Robin was so nice and kind and her smile brightens the room

Heidi gave me good & fast service. She make a quick call and pulled a miracle for helping me today ❤️ Thanks again 😃

I come in to pay my bill and Heidi greets me by my name and a warm smile. She makes you feel welcomed an has always been able to answer all of my questions when it comes to my unit. She does a great job.

Annale called to let me know they got my payment and she was super nice. she also answered a couple of questions I had. no problem

I had a simple question, and the Manager Melanie, was amazing! She was not only friendly and had a smile but very informative in helping me resolve my issue. Rarely do you see Customer service as friendly and helpful as she was for me! Thumbs up for her She deserves the best!!! Thanks Melanie!!

Heidi was extremely helpful with making sure my sister got the correct size unit and answered all our questions. She seems to know her job very well and has awesome customer service skills.

Robbin was very helpful and friendly would definitely recommend to everyone

Great place to store your stuff you have to keep! Heidi has always been helpful and friendly even though Ive lost my access code more than a few times.

Upon my arrival i have never used a public storage unit. I had concerns about the safety and atmosphere of my fellow belongings. This opinion changes thanks to Melanie. She assisted me with kindness and assured my belongings were safe. She was kind and the reason i would recommend this storage unit to anyone. She did whatever was needed to help me with everything. She built a kind of trust that only my cat (Mr Fluffles) has been able to get out of me. With this new age in life I have moved out of my parents house, graduated from college, and grew from a boy to a man. But there was one problem . Storage. But I fear no more thanks to Melanie and Public Storage! I highly recommend this storage unit to anyone looking for a good place and clean place to leave their items. Whether you have boxes and boxes or a piece of paper. STORE! STORE! STORE! at PUBLIC STORAGE!

Melanie helped me with my recent rental of a storage unit. She was very professional, polite, and thorough. Even in the rain, she showed me my storage unit and where the key code access units were. She provided excellent customer service with a smile!

A bit on the expensive side, but they worked with me to control cost

Annalee was awesome they helped me with my lock

Ms Robin was very helpful nice an took. her time helping me an I would tell everyone to come to public storage

My experience with Public Storage on Needmore rd. has been excellent and the property manager name Serenity is the best, shes a very caring, empathetic, understanding young lady and i give her 2 thumbs UP, the customer service is great. i recommend anyone to use this storage facility!! (Thanks Serenity and may GOD Bless you) Sincerely Janice Anderson!!

This place is amazing! Melanie was extremely helpful, kind, & matched my Uhaul Reservation price. She even made it to where I could have 24hr access to my storage unit for 2 days. Great environment, fair prices, and extraordinary service. I highly recommend it!!!

Heidi was very helpful with our needs from our company that has come into Dayton on business.. Walked us thru all procedures and we left the storage unit with all our questions answered and felt that our property was safe and secure. Thank you Heidi!!

Heidi is amazing she has helped me more times then I can count I would recommend public storage to all my friends just for the customer service alone

I walked in to the office and was greeted with a warm smile from Anthony. I had many questions about the different units and he was very knowledgeable and gave me all the information I needed. If you need a unit hes the guy to talk to.

Melanie was more than amazing !! She got my storage unit ,boxes and even offered plastic covers for my sofas. She had offered suggestions for everything I needed. She was quick helpful and very pleasant to work with . I enjoyed my experience and look forward to having my stuff with PB because of Melanie I will tell everyone I know to go to PB on Need more Rd.

Very great and helpful great Nov should recommend

I love storing my loved belongings with public storage because they make me feel safe and that my items are safe as well. Melanie makes me smile and laugh. She is cute and has a wonderful personality..

Very disappointed. Almost every unit has a cylinder lock which is 18.00 extra every month. Which the call center told me that wasnt the case. Was told I did. The light in my unit did not work so I was told to leave the key so they could change the bulb.I returned to be informed that the whole side where my unit was (30+units) had no electric and hasnt had in several years. according to the property manager. I asked when it was going to be fixed and my answer was probably never. But I was also told that they do check on every unit before it is rented??? Nobody has called me back in 4 days.The attitude was not our problem, and was offered another unit , but none with a light were empty. Beside I would of have to move everything I had already stored to another unit. I was offered no compensation for not giving me what I paid for and what was advertised. Nobody is on the same page and I feel this facility is ran without concern for the consumer.

I had a wonderful experience here with Melanie and Lindsey. They were so helpful and the went above and beyond their means to make sure I was happy before I left the store. Great Customer Service!!!!

Heidi helped tremendously came in not knowing when I could actually get the unit and needed up walking out with the unit just perfect for me!

I had a couple questions for my parents and the lady working today, i think her name was Brittney. She was very informative and had an awesome personality! I will recommend Public Storage to everyone. Thanks!

This is Billi Burnett and I just want to let everyone know that Store Manger Linzie went above and beyond the call of duty for me. Thank You.

Heidi was super friendly and answered all the questions I had it was the best

Robbin was very friendly and helpful...I would definitely recommend this facility.

Heidi was very pleasant an knowledgeable at her job nice service

Britnie was very personable. Informative, funny, made our experience great. Was one the cleanest facility I have ever visited. Prices were affordable.

Annalee was very nice she has really good customer service skills and she was able to answer my question very quickly

The customer service was second to none! Every aspect (cost, customer service etc) was top notch. Thanks guys!!!

Heidi is the best property manager you ever highered. She went above the call off dutie for me. Thank you.

I had a very bad experience! I went to my storage unit for the first time with my overloaded Uhaul truck and there was a red lock on it so I had to take my load all the way back and pay another day Uhaul. Heidi failed to tell me to put lock on storage unit right away. I was told when I asked for an explanation that she’s only human giver her a break ! Her daughter told me that. I am hoping for a resolution to this matter can you help?

I came in today to get a place to store my belongings, Lacole greeted me right away and was VERY knowledgeable. Very speedy and accurate service. I loved it

Robbin was very nice today!

Well this is for my brother...my brother explained his living and transportation situation and the manager said that they would work with him. My brother made 20 phone calls concerning his payment but was unable to reach someone by phone, he came on the first to pay his payment and back payment but then was told that his items had been seized, alot of his items are not replaceable, and are valuable. So please listen if you cannot pay in person this place will take your items, there will be no Working With You....

Robin was very helpful very efficient and did everything in a timely fashion because I was in a hurry.

Had to clear out a unit for a frie d couldnt get anyone to let us in with new lock had to make 2 trips from 2.5 hrs away

Chelsea is very helpful with a friendly smile everytime time I come visit I know she enjoys providing excellent service. Thank you for providing service that makes me want to share with others.

They wanted to know everything I was putting into the storage unit

Came in to make payment Annalee and heidi made me laugh they have awesome customer service skills would recommend this location to anyone

Went in to pay on a friends bill and ask about storing my car for the winter. Lacole was real nice and helpful. Melanie was too. Great place. I recommend.

Heidi and Anthony was very helpful very nice and the process was quick, easy and at a great price! Highly recommended!

Heidi was a great help to us when we rented our storage very knowledgeable and helpful.

Mrs Robbin Was Easy To talk to She Was Very Very Nice

Had a Wonderful time with Customer service!!! She was amazing with communication skills, smiles and overall well being. Thank You So Much Melanie!!!

Had a Very Pleasant Expérience Always Courtious & Very Polite!!!

Sales lady Heidi was very nice and professional and thourough. Answer all my questions and covering all the bases on giving answers to all questions I may have and need to know.

Robin was kind and very helpful, giving me the information I needed.

Had a very positive experience! Lacole, the employee was very helpful and informative. Happy to know all my possessions are safe and secure.

I worked with Chelsea and the move-in process was REALLY easy. She explained everything and made sure that I viewed the unit before signing anything. All of the girls in the office were very nice and helpful and I had a great experience. No surprises. The only thing that was a little difficult was trying to turn around between the buildings - I was driving an SUV with a trailer and there wasnt a lot of room. It took a while but I finally got turned around. Not sure how its going to work with a big moving truck, but I guess that I will figure that out when the time comes.

LaCole was great. I hate moving but she made my experience worth it. Great customer service. Rent with her!

Although they are very nice on the phone and in person, my unit was broken into and they took 24 hours to contact me. Upon arriving I saw that there was easy entrance into the property though an open unlocked gate. I had already paid for the month and this was the 4th, I was informed that I would be getting a refund but am yet to see it? They have also sent me an invoice for the next month?

From my experience this has been a very helpful storage unit establishment and Heidi has been very cordial with assisting me on everything that I have needed in the storage unit

Clean...pricey $$, as a frequent flyer, this is my 3rd time using public storage. Heidi was awesome. I do think you should have a senior citizen rate of some. Using AARP. They are very clean...I will use them always.

Robbin ,had a very good experience at the time of my visit very helpful very nice attitude

I was helping a friend move their stuff outta their storage unit and I went in the office to use the restroom and asked a few questions because my husband and I are moving soon and will need a unit and Chelsea and Brittany were soo helpful and answered more questions than what I was expecting, they were so sweet and seemed like they really knew what they were talking about, I will definitely be storing here when the time comes!

Robbin was very helpful and patient with what I needed to be done.

Robbin is a good person she helped me very fast

I had a very good experience Melanie was very helpful and patient with me and my sister as we looked at the various units. And the specials they have going on was a added bonus in our choice of storage company.

Office was to reopen at 3:30 pm. I waited til almost 4:30 and NO ONE Showed Up

Robbin has a wonderful attitude and is great woth customers...

Awful manager totally getto wouldnt rent there ever again

Heidi was helpful in providing detailed info about pricing, approved lock types, insurance, and autopay options.

Robbin done an awsome job thanks robbin

Heidi and annalee were awesome

Great service thank you Robbin

She was super nice and listened to anything I was sayin to her. She was great.

Melanie and shi are fantastic. .. always bubbly and nice. Very helpful whenever I need it

I had some ?? But with some good answers I was very happy with the way heather (location worker) took the time to answer or help me get the answers I will continue to rent a space at this location with staff like this it is nice to do business here thanks

Clean and fair priced.

Wonderful place. Very well kept and guarded!

Robbin, is so sweet and very kind person. Keep her and give her a STAR 🤗🤗🤗

Great customer service, really friendly and very helpful. Made it quick and easy to rent a unit

Those two ladies have the sweetest personalities and always smiling and by far they treated me with a personal touch..

Heidi did a wonderful job helping me today.

A bit pricey and inconvenient to pay otp and/or online