So very pleased with the service we received when purchasing a new vehicle from Ira Subaru. Jack helped us in the entire process. I cannot express how helpful, professional, personable, and knowledgeable he was. He put us at ease and made the process a breeze. We also worked with business manager JP and he was an absolute delight as well. They both made the stress of purchasing a new vehicle disappear and even made it enjoyable with their customer service and personalities. Thank you for the help Jack and JP!

A positive experience. Sales person was readily available and helpful without ever applying pressure tactics. I would recommend this dealership to anyone who asks.

I was very happy to meet the people at Subaru. They made my decision to buy my Forester very easy. Devin is very positive and upbeat. Very nice to know that if I have any questions or problems I can talk to her.My Forester is great. I look forward to any time spent on the road.Thank you,Carmen

Service Center. 6 month checkup. Excellent service representative. In and out in a timely fashion. Reasonable price. Efficient. No complaints. I will continue to use IRA Subaru to service my car.

Sent my Subaru Forester for a full detail. It came out better than showroom new. Great job. This was my second detail. Had my Outback done last year and it was equally great. Thanks

We were greeted with heavy metal music, played so loud that we could not hear our salesperson. He asked that it be turned down, and management did not do so. The financial forms were only available on our iphones, which made them difficult and cumbersome to fill out. An ipad or paper forms would have been appreciated, but were not made available. The agency clearly did not want to welcome or accommodate an older clientele. They kept us waiting for five hours, despite having called ahead and specified car model and year and agreed to a selling price. The management misspelled name twice, delaying the processing of my financial forms. The agency was incompetent and rude, and we would NEVER work with them again. Our salesperson was excellent, kind, and competent. What happened was not his responsibility.

First time buying a car. I was a little intimidated first going in but Sophia was there to help guide me into finding the perfect car! She was a pure genius! Can’t thank her enough!

Very professional and friendly staff. Detailed answers and explanations to questions. Efficient results.

My service representative (Will) was awesome. I had routine maintenance and it was excellent.

Sophia L. helped me with my purchase of a 2022 Suburu Outback. She was knowledgeable, patient and kind listening to my needs while offering suggestions relative to my input narrowing down the best choice for me. The overall process was seamless and I would recommend Sophia to anyone seeking a reputable vehicle with a simple lease/purchasing experience. Additionally, the office is small but comfortable and the stress level of the staff is low this accommodating the opposite of a “forced purchase” or “meet the numbers” experience which I felt in other dealerships. Thanks to Juan the finance manager as well for a job well done. Last but not least I love the vehicle. Stop reading this and go see Sophia! -Ryan

My car is 2 years old and I always come back to Ira for my service. That’s saying a lot since I live 1 hour away. I find the staff amazing especially Victor. He’s the main reason why I come back to Ira time and time again. They are so accommodating and do great work.

We had a very positive experience at Ira Subaru. Jack managed the purchase of our new Forester with help from Leo and Quinn. Jack kept us informed at every stage of the process and delivered the car when we requested even though there was an insurance delay on our end. All of our questions were answered clearly and patiently. This is a well-managed dealership and I wholeheartedly recommend them.

The gentleman that worked with me went above and beyond the call of duty. He made me feel very comfortable about all questions that I had, he went out of his way to help me feel comfortable about the work that I was having done to my car. I would say his attitude and knowledge were exceptional. Thank you

Had to bring a customers vehicle in to get an ignition programmed for the new key. They had the vehicle for almost 3 weeks. Never called to update me so I could let my customer know what’s going on. Had to call numerous times just to get an answer. They told me the car was ready after first week, when I went to pick it up the car was not fixed so had to leave it there. Was not told what was done or anything. Lousy customer service and communications.* after reading the response i received, its clear that no one communicates in that business. i called the service department 3 times every other day after not receiving any calls. the vehicle ran perfectly fine when i got the car from customer, it just had a failed ignition cylinder that i purchased from your parts department (ira subaru, oem ignition cylinder with new key). there was something restricting my key programmer from getting the new key programmed. after the several weeks and finally getting the car i noticed the key i purchased from you guys with the ignition cylinder was NOT the same key i received upon pick up. i got no explanation from any service writers explaining what was actually done. just its all fixed. also i do not have a body shop and the vehicle was driven in with an appointment. there was also no explanation written on the invoice for the repairs that were actually done except locksmith

Quick service while I waited. Not much inventory on the lot to browse. Waiting area small and pretty spartan but it is a small dealership. Friendly and capable staff. Good experience!

Being a first time buyer, I was really glad to have met Sophia who patiently explained the car buying process to me. She was very open in her communication and was always available to answer any and every question I had. Although there was a slight delay in my car delivery, overall I had a wonderful experience buying my first car from Sophia, one that I will always remember dearly!

Went there for a 21 WRX base. Called about 15 dealers before I went there, not only they are the few seller that have a WRX in stock, they are also willing to sell at MSRP before they knew I was going to have a trade in, while many of other dealers are adding marketing adjustment or having some extra packages on the car. They gave an honestly a bit lower than fair market value on my 2016 V6 Accord, but the shopping process was quick and easy, and considering the new cars price and recent market trend, overall it was not a bad deal at all.Plus both the sales person and the financial manager are very friendly and honest.

Jack was incredibly helpful and personable throughout the entire purchasing process. He had a great attitude and made sure to help me get rates that made sense for my personal situation. Everyone involved was fantastic and helpful, which is refreshing in a time where others may have lost that “personal touch”. I would absolutely recommend Ira Subaru to anyone looking for their next set of wheels!

Very friendly service, will do anything in their power to help the customers.

The service center was very helpful and fixed the shifter on my car. Victor was very nice and was able to save me a couple bucks, which was appreciated. They also fixed a recall on my car too.

I have been dealing with troubles on my Ascent since I bought the car. I have dealt with a couple different dealerships regarding issues. I have never been impressed until now. I appreciate the attention and care Victor shows. He listens to issues and really wants to help. He set me up with another car knowing I have kids and can’t be without transportation. He keeps me updated throughout the visit and answers all my questions. I just moved to Beverly and I am so happy that I found this dealership and Victor. I won’t go anywhere else and I am beyond thrilled to have them as my go to now!!! Thank you for making everything painless and truly trying to get my issues resolved. I was brushed off by so many dealerships and he is the only one that stepped up. It’s nice to be able to trust a service provider! Thank you for your help and courtesy.

I am honestly so disappointed with IRA Subaru. My experience buying my used Subaru was as average as any other car purchase, but then after I left things fell apart. There was a form that they forgot to have me sign so they had to rush around to get my car registered, and then there were pieces missing from the car when I picked it up. I was promised two new head rests, a privacy shield, and the rubber cargo mat for the back of the trunk. None of them were in the car. I was told they were on order and would be there in a few days, theyd call me. I let it slide because I needed my new car, and due to the pandemic shipping things can get delayed. A week later, and there was no phone call, so I called them. Got in touch with the parts department, and the parts were NEVER ordered. I spoke with the manager, confirmed the parts were actually ordered this time and then went to pick them up. Upon receiving the parts, you could clearly tell that they were just the pieces laying around the shop. The privacy shield looks like its been through the ringer, and isnt even the one built for my car. You can CLEARLY tell that it an old garbage part, and yet they still PUT IT IN MY CAR. Im so frustrated and angry about the treatment Ive received from this Subaru dealership, and I sincerely hope that not all of them are as terrible as this one. If you have the option, go try your luck at ANY other Subaru dealership, but NOT THIS ONE. Ira Subaru may be nice to your face and willing to help, but the pleasant customer service clearly only applies when you still have money in your hands. Once they get it, you no longer matter.Edit 3/27/21 in response to reply: I have added photographs of what is considered a new accessory from IRA Subaru. If this is considered a new product made for a Subaru forester, why doesnt it latch into the hole designed for the shield? Why is it so dirty? Also why wont you return the phone calls I have made and the voicemails I left trying to contact to resolve this issue?

William was the service agent that I dealt with. He was professional, courteous, helpful and efficient. I will definitely be asking for him whenever I need to go back.As for the service, I just picked up my car and the strange noise that was there when I took it in is gone. Otherwise car seems to be running well and it is clean because that’s the way IRA Subaru works.I have no complaints. I’m very happy.

Quick service, good service, polite staff. They even found a coupon for my oil change without me asking. Ive had multiple good experiences. Victor always does a good job.

Brought car in for 8am appointment - just oil, filter, tire rotation - should be quick. At 4pm, car still hadnt even gone into the shop. Whats the point of a scheduled appointment if the work isnt going to get done? Were now having the work done at an independent service station.

The car I had for 8 years finally had enough, and it was time to move on. I found a nice car I was interested in at this dealership and I was assisted by Jack, who is just awesome and patient. He was attentive to my concerns and even answered some questions I had via text, on his day off. It was my first time purchasing from a dealership, so I didn’t know what to expect, but the pieces seemingly fell into place and it worked out really well. I’m pleased with the car I have now too, as it is an upgrade in pretty much every way!

Amazing service team that went above and beyond! Yvonne was exceptional, I met with her at 4 PM with an emergency on my Forester. They were very busy and closing at 5pm. She addressed the situation quickly and realized it was something that needed to be fixed right away. I live over an hour away and was going to have to leave my car, however, the team was able to stay late (until after 6 PM) and fix the problem immediately so I wouldn’t have to come back. I highly recommend seeing Yvonne, and Ira Subaru for any of your service needs. Thanks team!Renée

Me and my daughter recently purchased a used vehicle at Ira Subaru. Jack made the whole process go smoothly and answered all of our questions - he even came in from his vacation to make sure that we were all set. Amazing service! Jean-Pierre helped with the financing and explained all the options regarding the different levels of warranties so that we could make an informed decision. We didnt feel pressured to get something more than what we wanted or needed. All around, we couldnt be happier with the service that we got at Ira Subaru!

Excellent. Fred was very helpful and so were the service staff I did not meet.Thank you, Berio

I brought. my. 2019 Outback in for a recall repair along with some other minor warranty work. I was very pleased with the quality of work they performed on my vehicle.I would. like to thank Yvonne Dejongh my service. advisor,she was extraordinary in scheduling & keeping me informed throughout the day.She made the process enjoyable.I would recommend Ira to anyone.

We had a really pleasant experience with Sophia ! She was super helpful and honest and made us feel very comfortable with our new purchase. She was able to answer all our questions and really willing to work with us and our price range. -- Rafael in the finance department was also super helpful. He got me a lower rate than I expected, he was open & honest with my options for warranty and didnt try to over sell us anything unnecessary. Overall I had a great experience and cant wait to drive my new Subaru around !

This Subaru dealership has exceptional service. All three of the people I interacted with were over-the-top pleasant. My service-person Victor couldn’t have been nicer or more accommodating. Would go out of my way to service my car here again

The staff was helpful and friendly. I never felt rushed or pressured. Would definitely buy here again.

Garrett and Jeff made my experience 5 star. They answered any questions my sister and I had and we closed the deal in less than 24 hours. I was driving a 2010 so upgrading to a 2021 was so exciting for me and I am so thankful my experience with was a breeze! Garrett walked me through the car bumper to bumper and he was very knowledgeable about every little detail. He was thorough in his walk through which I appreciated so much. And there was a puppy there when I was signing the papers so that made my experience that much better! Dog lover over here. I loved every minute and am so in love with my car. I will certainly not shop anywhere else. They have a loyal customer for life. Thank you!

The service department was great. Destiny (service advisor) was extremely helpful in checking my car in for an airbag recall. They performed the repair quickly and I was able to pick my car up in just a few hours. In addition, when I dropped my car off they offered a shuttle service to bring me back to work. They did a great job!

I just Bought a 2021 Subaru Wrx with the help of Sophia. I did not know what to expect when buying a brand new car by myself was going to be like. Sophia made everything very easy from start to finish. Not once did I fell pressured into anything and always was nice and polite throughout the entire process. I would not of wanted to work with anyone else!

My story starts with a dark and stormy night as I pulled into the Service area with my all my windows open and my Dog hanging out the window, at least he was happy. Victor was the last person left in the shop and was locking up for the night. Not only did he feed my dog an endless supply of treats (it was near his dinner time) he made sure I went home dry by arranging for me to use a loaner vehicle. After several days waiting for the part I was informed that it would be covered. I had not expected this as the vehicle is nearing 100k miles. This was my first time at IRA Subaru. Because of the excellent customer service from Victor, my next Subaru will be purchased and serviced at IRA Subaru in Danvers Massachusetts. You have my appreciation and gained a customer.

Would give negative marks if possible.As usual horrible service at IRA SubaruIf I didnt have a service plan that I have paid for I would never use IRA.2 hours for an oil change!Called and said car was ready at 9:00 amPicked it up at 12:00 noon. No paperwork! How do I know what was or wasnt done?Asked again late afternoon for paperwork a day later still nothing.Called the Service Center girl that answers the phone cant forward and the Service Advisor supposedly assigned to me doesnt answer his phone. Ive never spoken to him.Finally got an assistant on the line she doesnt know how to email it.Someone please remind me why I chose IRA Subaru of Danvers.Since the purchase of my first Subaru from them service has been horrible.Unfortunately I like the Subaru but I will seriously reconsider in 2 yrs when its time to upgrade.

We had an issue with our Subaru on Sunday night. We tried to schedule service but couldnt due no availability. We brought our vehicle in at 7 am without an appointment. Met William and told him the story, without hesitation he accepted the vehicle and set us up with a rental. Knowing they would not be able to look at the car and promising William I would call looking for it in a few hours. They were able to send us an action sheet and the issue with the vehicle. Pleasantly surprised we received a call mid day Tuesday telling us our vehicle was ready for pick up. Thank you William for making a very stressful Monday alot easier. .

I had a very pleasant experience. Mark Rowe was the salesman who helped me with my purchase. He was knowledgeable about the car I was interested in. He didnt put any pressure on me at all. The financial part was very easy and pleasant as well. Rafael Ortiz was very nice and knowledgeable about the process I had to go through. He made it very easy .

Scott at Ira Subaru was excellent. He took the time to explain all of the features of the outback and answered questions thoroughly. Very good experience much appreciated.

Overall a good experience buying and trading in from Ira. The salesperson I worked with, Devin, was a huge help and made the process quick. My only complaint is that I discovered a few days after buying my car that the trunk door wouldn’t close due to wear on the trunk latch. I wish this was discovered during their inspection before selling the car. They fixed it for me free of charge but I did have to wait 2-3 hours on a Saturday which was pretty inconvenient.I would buy another car from Ira and recommend them to others.

Absolutely Phenomenal Experience! Sophia was an absolute gem, she dealt with my first time buyer questions like a pro, she made me feel like I was important and answered all my questions during, and after the buying process. 10/10 Ill be referring her to all of my friends

My forester Subaru was near out of warranty and was having issues, bought it in and luckily got assigned to Yvonne Dejongh, who was graciously trying to solve my problem with my car, her service and demeanor was amazing! She went above and beyond, to make sure I felt I was being taking care of, and in the end, the issue was resolve even though it took awhile to find out what the problem was (which involve other techs and her to diagnosing the issues that was an engine issue and not the cvt). All in all thanks to Yvonne and the other techs my car is now fixed and I am a happy camper, in my opinion Yvonne truly cares about the people who drives these Subarus. Bravo to her and she is definitely a great asset in the company shes in. Also thanks to the techs working with Yvonne at Ira Subaru for finding out the problem and fixing it. They have restored my faith in Subaru.

William Hernandez gave me extra ordinary service today. I will keep his card handy and book all my future service with him.

Our experience at Ira Subaru was great, we worked with Devin Looney and she made the whole task of buying a car seamless from beginning to end, by far the best experience we’ve had buying a car.Everyone we interacted with with also friendly and welcoming.

Extremely friendly staff and speedy service! No negatives to report here!

Great experience with service ! IRA Subaru rocks , quality care and nothing like it . The service team there raises the bar every single time and never fails to deliver great service. Pleasant and professional, thank you to Victor. M.

I was really worried when I brought my car in that I was going to be forced to get more work done than necessary and wind up with a giant bill. The service team was spectacular. They went above and beyond expectations for me and I am so happy with my experience. I will not hesitate to go there again.

I was thrilled with my experience at Ira Subaru. Everyone there was very friendly. I would definitely suggest stopping by if you are in the market for a Subaru. If you can, ask for Garrett as a salesperson. He is very knowledgeable and helpful. He made the whole experience smooth and stress free.

I really like my Subaru ascent. When I have service done I always see Vic. He is very attentive to the needs of my car and is always nice. He makes the visits for my service exceptional.

The staff checking you in were great. Very friendly and kind. Only problem is that I went in for what I was told would be a “service” charge. The bill ended up being over 300.00. I wish someone had called me to go over the cost. The gentleman at customer service was great. He apologized so many times. My suggestion would be to make sure your techs are calling people regardless

They were great, got my new tire while waiting had to go there because when I purchased the car 2 yrs ago next month, used 2018 Outback with a little over 5000 miles, I was not given a tire lock key🤷🏼‍♀️ Did not know I should have one or that there was such a thing and Tire place could not get tire off. Not disappointed at all with service

Reserved car was a no show, the 5th of the morning. Major availability issues.Apart from that, Fred was friendly, pleasant & efficient.Kim, sales manager, was a able to set me up with a new lease for a 21 Crosstrek. She helped me 3 years ago, & is extremely capable , personable, & a fascinating global citizen. She gets 10 stars!

Chris in service department is a very upstanding guy. I hope his supervisor rewards him for the great customer service he provides. I won’t be going back to the service center based off of my experience but Chris is definitely the guy to go to if u find yourself stopping by.

Knowledgeable and courteous staff. Victor was outstanding! Very impressive that although we didn’t know extent of needed repairs, and never would, you explained you did essential repairs and left choices for less essential repairs to us, for the future!! A++++

I give this service a 4 out of 5 because a few details were not completed for this 30,000 mile service package.1. The tire pressure was reset to 225 kPa, as it says on the dashboard. I now have to figure out how to change the KPA back to PSI on the dashboard. Not a big deal. 225 KPA is equal to 33 psi, which is correct for the rear tires, but it should be 35 PSI for the front tires, according to the sticker on the door!2. The service was to also include top off all fluids . Both my cooling system fluid and windshield wiper fluid were exceedingly low, which I knew beforehand. They were not topped off. Again not a big deal, I can easily do it myself. But it was supposed to be part of this service package. Hopefully nothing else was left out that I could not easily check myself.

Overall satisfied with my car maintenance. It took longer than expected but a loaner was provided. Will is top notch. He provides excellent communication and made me feel like a valued customer.

The one bright star was Vic. Otherwise I wouldn’t give a good review. 4pm appointment only then to be told the recall work wouldn’t be finished within their hours could I come back the next day.Vic apologized and gave me a car to get home. This morning he apologized again.

You make an appointment but you wait 2 hours for basic service to be finished. Service person very pleasant!

Horrible costumer service I called to try and talk to somebody from the service center 3 times and I was assured twice that the manager was made aware and that he would call me. Never received a phone call this was over a month of trying, also they couldn’t make an appointment for over a month away. No consideration to there costumers time or concerns. I bought my car here In March and due to their horrible costumer service in the service department, never again…. Autofair Subaru In Haverhill thankfully helped me with all of my problems and were polite and effective also made an appointment for me the same day I called.

Worked with Scott on a car that I was interested in. Process went very well and quickly. Very pleased with my salesperson.

Yvonne was extraordinary. I took my Subaru in for an oil change. Yvonne was friendly, informative and made sure I was happy with the service. I could not have been more pleased with the work and service I received. Thank you Yvonne you are truly extraordinary.

I had a crucial family emergency which I needed my car to go back and forth to hospital. I got a flat tire on 128. AAA was wonderful in helping me out but had to use donut. Now I am traveling a good distance to hospital. I reached out to IRA Subaru to get the car in for a new tire. Although they didn’t have any available appointments for a couple of days Gina squeezed me in and emailed the Service Manager and the Technicians of my problem. I arrived at service dept before 7 the next morning where Victor was waiting for me. They replaced my tire washed my car and I was on my way to visit with my husband who had a stroke! Prayers please. And thank you Subaru folks for being there for me while I was in need!!!! We have bought 2 Subarus here and plan on getting our next one here too!

Iras Best Price is blatant false advertisement. Dont believe the lie. Garrett wasted our entire morning with stall tactics then asked for full MSRP and refused to honor the advertised price. Incident reported to the BBB.

I have to be honest that making arrangements for a service visit at the Subaru office in Danvers is my least favorite thing to do The automated system is extremely unfriendly for customers. However, once Victor Mangiacotti introduced himself and gave me his direct number everything changed. Victor was professional, pleasant, detailed and very thorough with everything that was going to be done to the car. He called when it was ready for me to pick up and when I called and had a question he actually answered the phone. BRILLIANT.

I have been going to Ira Subaru since our first outback a number of years ago. Now we have a 2016 Forester and always go to the Danvers service center. It’s very convenient, and we always have excellent service. No worries when I go in. I know everything will be taken care of.

I have purchased my new car from Ira. Thanks Jack for helping me obtain the car I want. He is knowledgeable and sharing his passion for Subaru. Ira Subaru always provide good service and good maintenance for my cars, including my last used car purchasing from them. Really love the experience here!!!

William was very helpful in assisting me to get a loaner car for convenience while I had work done. He was also great to work with. Thank you!

Devin was amazing throughout the whole process, I would definitely recommend anyone to go to her to purchase a car. She was on top of everything even when we hit a slight issue with our insurance she helped us out in order to figure it out.

Had a really easy experience buying a Subaru with Sophia! She was super nice and helpful and I am in love with my new car!!

Leo Behaj is an excellent salesperson and a pleasure to do business with, and as it turns out a neighbor! I am delighted with my new Forester! I enjoyed doing purchasing my new car at Ira Subaru! And I cant recommend Leo enough!If you see me cruising around Ipswich in my new Subaru, feel free to ask me about the car and my purchase experience.

I purchased my car from Ira more than 2 years ago and aive been bringing my car there for the routine recommended maintenance every 6,000 miles. Ive paid the outrageous maintenance fees that are pretty common for dealerships because I except a high quality of service and care for my car.Last Monday I brought my car in for its suggested maintenance. One Wednesday morning when I arrived at work I noticed smoke coming from under my hood. I popped the hood to take a look and found my oil filter was loose. Oil was spilling out onto my engine and the exhaust. This is unacceptable and could have damaged my car, especially if I hadnt caught it. I tightened the filter myself and immediately contacted Ira. They apologized and asked me to bring the car in later that day. I had to take time off from work to bring it in.Once there I was told they cleaned it and replaced the oil filter. This morning (Thursday) while driving to work, I once again experienced smoke coming out from under my hood. When I got to work I looked again only to find that there was still oil all over the place. The filter was no longer leaking though. I fully understand that oil is hard to clean up, but I feel a better job could have been done.I am disappointed by this experience. I had to take time out of my work and still dont feel it was fully rectified. My engine could have been damaged and I rely heavily on my car. I expected more from Ira.

I received extraordinary service today. I was taken on time and Yvonne, my service manager greeted me with a smile and explained what would be done as far as the 24 month maintenance on my 2019 Outback in terms I could understand. IRA Subaru needs more people like Yvonne working there.

William is extraordinary as always… loved coming back here

I arrived at IRA Subaru totally prepared to purchase a new Forester. I contacted the dealer to make sure the car they had on line was still available before I made the appointment. I was met by Sophia Louzada. It was great to deal with her. I left the dealership with my new Forester within three hours. I highly recommend her and the dealership.

My experience was awesome! I felt very comfortable with the Saleswoman Chris. She knew the car inside and out. I didn’t feel any pressure. She made my car buying experience a pleasure. first time ever feeling this way. even working with the finance salesman was a great!

I paid for an extended warranty that covered me for a certain amount of free oil changes when I bought my car from Ira Subaru. Every time I have brought my car there for an oil change it has taken at least 2 hours. Today I went for an oil change and a state inspection sticker. I brought my car in at 12:45pm and did not leave until 6pm. I would never recommend Ira Subaru and their services to ANYONE. To spend my entire day at the dealership for an oil change and an inspection is ridiculous. Even other people who worked there commented on how long I had been waiting as they left their shift for the day.

We had the best customer service from Jack Jimenez! He showed us used cars that we were interested in and he was very personable and transparent during the process. If anyone comes to this dealership, ask for Jack!! That guy deserves a raise!

I had a mixed experience. Once there it was great but trying to reach someone on the phone was difficult. I finally spoke with a person and was told I was getting a call back from a service manager but that did not happen.The people who I dealt with at the facility were professional and nice.

On time, professional and thorough. Very pleased with the experience.

It was great. I got lucky to have William Hernandez as my Service Consultant, very polite, got me Uber ride, and called me when it was done. I appreciate the service, thank you.

Excellent assistance from Yvonne. Extremely helpful and courteous. Yvonne is very knowledgeable and explains in a clear way exactly what is happening. I would certainly recommend Subaru after this positive experience.

The folks at IRA Subaru took great care of me today. My loaner was waiting for me and Will had my service needs dialed in.The car was finished on time and returned in washed condition.I highly recommend IRA for service.

Great customer service. The team kept me up to date on all services that were being worked on and the progress.Only strange occurrence happened after I picked up my car. Their was a dirty Dunkin’ Donuts napkin left in the drivers seat. Other than the dirty napkin my interior was spotless.

Bought a trade in infinity in Subaru... excellent customer service. Quick application and approval. It was a pleasant visit. Thanks for all your help.

Easy to work with, was told 1 hour or less duration and was exactly on time!

Dont wasted youre time bring in your car here. First of all they will beat on your car. I used to take my car here for oil change and tire rotation. They lose my lugnut key and now they want to charge me to take it off. You guys will never see me there again for service or to buy another subaru.

Great experience with Jean Pierre. Fantastic customer service from all involved. Jean Pierre went the extra mile to follow up with me on available vehicles, and to make purchasing this vehicle absolutely smooth and seamless. Cannot recommend Ira Subaru and Jean Pierre enough. Thanks JP!

In and out in an hour including two shuttle rides back and forth. Great and quick service.

Niko was kind and courteous. He explained the state inspection machine was down due to malware. He kept in contact advising me of the expectation of when it would be back on line. Prompt and courteous.

Sophia was very nice and helpful when I was browsing for cars. She made the process easy and has been following up after my purchase to ensure everything is going well.

Great Service! Kind and attentive staff.

I was working with Yvonne Dejongh and she was great do professional and friendlyShe is a great representation of your company

Great service, pleasant people! I don’t like taking my car in to get work but when I do I come here and know they’ll do a good job.

I dropped my car off earlier then my scheduled appt in hopes service could start sooner. I was told the wrong time that my car would be ready four times. I had to change things around in my life for the second and third delay in my car being ready. And then the following day when I went to pick up my car it was discovered the work wasn’t even finished. This was very disruptive to my family as we had to change plans more than once. I was very disappointed with how this was handled. We specifically picked Subaru over other places and it was a good amount of work/business for them and would have expected better results and customer service. Was also hoping for different results as we have unfortunately had a similar experience in past.

Devin and Will and the entire Ira Subaru team were nothing short of exceptional. They exceeded every expectation. I am fairly certain, I will be an Ira Subaru lifer! Thank you so much. My dream car!!!!!

Appointment for oil change and tire rotation with brake inspection. All was documented that it was done and charged for all. Tires were not rotated (I had marked them to make sure - idea that I got from someone) Questioning what else wasn’t done that was documented and charged?? Also, no oil change mileage sticker on windshield.Addendum-This was a busy day and the mistake could be easily made. The service department has tried to make this right. Thank you to them, especially Victor!!Bigger problem with Ira’s little known policy of punishing (not giving earned bonuses) all employees, not just writing up the individual. Why should everyone (financial,sales,rest of service) have to be a part of this?? I understand the “team” mentality, but most of these employees have never even seen each other because of the logistics of Ira’s campus. Discouraging, not encouraging for employees and customers alike. I would NEVER have responded to this survey, had I known about this policy. Unfair to all

Great responsive shop staff- Destiny V. and the shop crew worked with my 3rd party warranty provider on a major engine/turbo issue and went above and beyond to make sure everything that could have been the culprit was addressed and covered. Would definitely bring my subie back for service here in the future.

Yvonne did an amazing job negotiating the cost of repairing my AC. Very happy customer!