Had a scheduled appointment for an oil change today and I did not have to wait 2-3 hours like at other Chevy dealerships. Some dealerships have you waiting so long you’d think they’re tearing down your motor to get to the oil filter or something, (consuming your entire day)! Not at Friendly Chevy and Not with Service Advisor Taylor. The Ladies/front office staff is always friendly and easy to deal with as well…You guys rock!! Thanks for being the best part of what keeps my car running like new!

I arrived at 3:30pm, it took about 20 min to get some service. After an additional hour of sitting in the customer lounge the advisor tells me that they don’t have the tire in stock but that they can order it. Now I’m wondering why it took over 1 hour to tell me that. I decline because I really don’t want to drive out here again. After another 30min of waiting for them to call my name for paperwork I just go and find someone. The person I found was very helpful and helped get me out of there. They did try charging me for an oil change and tire parch. Despite doing none. I’ve learned my lesson and next time I’ll just go to Discount Tires. All of this was beyond unnecessary. 3:30 hours I’ll never get back.

My guy is Binky . He has taken care of me since day one. Great Customer Service to the top. Always makes sure when I take my car in for service I am well taken care of.

Thank you Friendly ChevroletEspecially Karina for helping me and answering all my questions and getting me into this beautiful truck. I also want to thank John Duran for giving me a good deal on my trade in and new truck Go Cowboys!! Last person I would like to thank is Fred Smith for closing the deal everything was good till I found out he was a New Orleans fan but it was an awesome experience and thanks for finding a bank to get me approved. ohh one more person that gave a good word Mr. Bud thank you guys and I’ll be back to trade in for an electric ⚡️ truck 🛻 here’s a few pics of my black beauty 👍👍👍

I had a doctors appointment at 4:30 for severe pain in my foot when I walked, and planned to leave at 4pm for my appointment. I had already been working to get a vehicle all week. Another local dealership referred me to Friendly Chevrolet since they did not have the truck in stock I wanted. So I came into Friendly Chevrolet around 2:30pm and worked with one of your employees.1) I found a truck I liked and was willing to put down a deposit to hold it over night so I could go to my appointment. I wanted to come back the next day and negotiate and sign the paperwork. I was told Friendly Chevrolet could not do that. It was first come first serve. So I moved my appointment to later that week and went through the steps to purchase the vehicle.2) There was a sign on the table that said they would offer $1000 over trade in value for a vehicle. I had a vehicle but was told they did not want it at all. If I wanted to buy a new truck, it would have to be a straight purchase.3) A previous local dealership that week had mentioned to me to see if I was eligible for the GM Supplier discount. They showed me the website and I secured the necessary forms for this discount. Unfortunately they ended up selling the truck I wanted. I was still able to take the discount with me to another dealer. The dealer that referred me to Friendly also said they honored the GM supplier discount. Friendly told me they did not honor it.4) Finally after the purchase, I have had to come back a few times. The salesman, finance guy, and sales manager have been super nice to me since that original evening.Although I sincerely appreciate the guys being really nice after the fact, the first impression really set the tone for the entire experience. Sadly, other people I have talked to about this experience have not had many nice things to say about Friendly Chevrolet.

Gustavo is the best salesman you will ever meet! Gustavo made it easy for me to trade in my current Ford F-150 for a new Chevy Silverado. He is extremely personable and made sure I got a good deal. I will recommend all of my friends & family to him. Go ask for Gustavo and you will not regret it!!!

I am extremely disappointed with the service I was provided! I purchased a vehicle 3 months ago and was promised the scratches and dents would be repaired. I have emailed, called, and text trying to get it scheduled. The actually had me drive to the shop to “have it repaired” but they told me they couldn’t help me that it wasn’t on the schedule. I now have the need to purchase a second vehicle. I know I’m not buying it from here they don’t keep their word!

This is the worst customer service experience I have ever had. There service department staff has had zero communication and it’s been over a month.I’m a small business owner and a month without my 2500 Hd pickup has made me loose jobs. With no communication from Freindly Chevrolet I have not been able to schedule work and complete jobs in a timely manner.

THANK YOU CHARLES SHIPP for the awesome service and professionalism. Go to Friendly and ask for Charles! He will take care of you.

We purchased our brand new 2021 Traverse on June 15 but it was in transit. Our Traverse didn’t arrive till June 24. Isaias Reyna was our salesman and he was very attentive. He help us from the beginning to the end. I have to say thank you to George who made our deal even sweeter after we have been waiting so long for our car to arrive. It worked out great for us. Have to say Thank you to Perla and Cindy for their help as well. They were able to help us get the auto start order and helped us out with the Onstar as well. I highly recommend Friendly Chevrolet to everyone. They take care of you like family.

I called Wednesday morning FROM SOUTH CAROLINA looking for a engine wiring harness. My local Chevy told me they were out and there was a national back order. There is only 3 in the country. I called Friendly Chevy because they were one of the 3 showing “in stock”, the PARTS DEPARTMENT were more than helpful. Friendly service and Very Helpful. He placed me on a brief hold to make sure he had the harness and part numbers match. After everything was confirmed he has it shipped out in hours. SUPER PLEASED WITH THE SERVICE. Parts department don’t get enough credit. THANK YOU FRIENDLY CHEVY

Teresa started off by taking every attempt to explain what was wrong with my car and ignoring me. No matter how much I insisted on showing exactly what was wrong I was denied, which led to the tech saying they could not find the issue. After a few phone calls I was able to explain the problem and the tech find them. Then I was informed parts are discontinued and it was not until I asked, did Teresa search for a resolution to a part that is under warranty! In the end I drove 25 miles to have my car sit at the service department for 5 days without anything getting fixed! To top that off one of the perks of buying my car there was the lifetime hand washes for my car that was discontinued.Also, when the tech jumped in my car the VERY FIRST THING he did was disconnect my dashcam!!! I have seen way too many videos of techs and joy rides to know that that was a giant red flag.Seems like my repair and washes my relationship with Friendly Chevrolet has been DISCONTINUED!

To bad you cant put zero stars.. This is the WORST dealership I have ever been to. They lie cheat and steal from you. They scam you and they sell you stuff you say no to. This dealership does not need to be in business. The sales manager Tommy is a worthless cheat and liar. The owner will not even respond to calls. The body shop guys Doug and Brent wow. They have absolutely no business in that field. Worthless....Its funny as hell when there only reply is to call the dealership. Nice.... they will not answer my calls. I get hung up on over and over. The owner will not even talk to me. Guess what time it is Friendly Chevrolet. Thats right see you in court.

Very professional and respectful. Teresa was great and so was everyone else I had the pleasure of meeting. They took care of my problems and kept me posted on what they were doing thank you all and have a blessed and prosperous year you truly are living up to your name FRIENDLY CHEVROLET.

My husband was in search of a new truck so we could fit our 3 young children in easier for our day to day activities. We looked in our hometown but did not have any luck finding anything worth wild. So he did some searching online and came across this Friendly place! And thats just what it is, FRIENDLY! Charles took great care of us. He listened to everything we had to say and was very proficient in conducting a quick efficient sale of exactly what we wanted. The pricing and service was completely worth the drive out of town for us. I would EXTREMELY recommend this place and especially Mrs. Charles, he was a WONDERFUL delight to do business with! We are very happy with our experience and purchase! Thank you all again for making us feel welcomed and appreciated!

I am very satisfied with the level of service I received and appreciate everyone that assisted. Thank you for a smooth and fairly quick visit. Free coffee was great! Thanks again😊👍

I live in a small town. Coming to Dallas is a plus, but for several years now, I have used this company. They are very helpful, accommodating and they go above and beyond what you ask. I bring my Escalade here, and because, they use GM parts, it makes it worth the trip. The prices are great and they get you in and out. As long as I have GM cars, I WILL BE BACK.

Charles Shipp was a great professional salesman. Honestly it is one of the best truck buying experiences Ive ever had. I totally recommend these great people.

The worst service department ever. 1 time is a bad experience. 3 times is a poorly managed service center. Miserable customer service and dishonesty only tip of the ice berg. Only came here when I needed warranty work but will be driving an extra 20 minutes to avoid this place next time we need work. I wish there was one person to single out, but it appears to be an organization wide problem.

It was fast and easy, and they had great deals!Ask for Ramon Rodriguez. I didn’t feel pressured like at other places.The price was great!

I would love to thank Melina Dean for helping me and my husband purchase our brand new truck. She is AMAZING at what she does! Best customer service and very detailed on any of the questions we had. We walked in & out of there knowing what we wanted and Melina made the buying process so easy. Hassle-Free. Thanks Friendly Chevrolet! We look forward to coming back for future services!

Great customer service. Fixed my car, kept me updated and was a reasonable cost. I felt the crew knew their job and enjoyed assisting customers. Thank you

I really love this place, they always treat me with respect & they’re very professional. I highly recommend service person Robert Bales, he’s a wonderful & courteous person… genuinely cares about his job, his customers and is very knowledgeable…. They’re all very friendly, the atmosphere is very warm, welcoming & very clean. My experience with Friendly Chevrolet has always been a pleasant one.

I was impressed by Friendly Chevrolets latest service staff. I really felt like Taylor and Dan went out of their way to get my business. Great experience!

Was going to give 1 star until Sales Manager Tommy stepped in. My husband vehicle has been in their shop for 3 weeks. He has called over 30 times this week to be hung up on, and transferred everywhere except for who asked for. Terrible customer service. I finally got ahold of Tommy and he very promptly took our info in a professional manner, and got back with us !

Customer service very efficient the lady in the front desk very professional thanks for everything

David Walker was a great Sales Manager. Helped me with the up most respect. There was a Disrespectful customer next to us. But he made sure we were fine even with her yelling. (She was being unreasonable, not dealers fault) then he helped me with the corvette order. Appreciate the professionalism.If you need help with any cars orders make sure to ask for David! Thanks again

Gustavo is the nicest cars salesman you’ll ever meet. I was not purchasing a vehicle, my friend was. But when I am ready for a new car I will make sure to talk with Gustavo first.

Friendly Chevrolet Is the worst dealership ever I have bought multiple vehicles from here and everytime customer service gets worse but I gave them another chance at doing a trade in because they called me so I went ahead with it and it came out to be the worst the sales guy was new and didnt even know what he was doing then I kept getting the run around and tried to get everything done over the phone like I did before and they couldnt even answer me with straight answers and was told they would call me back and I was the one having to call them the Tommy the sales manager is nothing but a liar would say something and would never do it and also the service department dont even know what there doing and have a bad attitude at times...so I took my business somewhere else.. this is the last time I will ever buy a vehicle from them and will be getting my vehicles serviced elsewhere..

Very professional and easy to work with. The truck is in great shape and cleaned so well it looks brand new. Pleasure doing business here, would definitely come back here for anything needed in the future.

This is my 3rd vehicle purchased at Friendly Chevrolet... why do I keep going back? Because of the amazing deals and amazing customer service.Let me tell you guys about my 3rd and most recent purchase. We pulled up to the dealership at almost 7 or 8pm. The sales man Joel Noyola was leaving for the day and was literally walking to his car.He happened to pass in front us as we were exiting our current vehicle. He was so quick to help and find the perfect car for my mom. He has an awesome personality and 10 star customer service!Thanks again Joel!

Decided I wanted to trade in my current daily driver for a new Blazer RS. I reached out to Charles Shipp at Friendly Chevrolet and he went above and beyond to make sure we had the best experience. He came in on his days off and through some of the worst Texas snow storms to guide us through the process. This car purchase ended up taking many twist and turns as we could not make up or mind, but Friendly Chevrolet just kept meeting our demands! All said and done, Charles made it happen and truly made us feel like family. If youre buying a car, contact Charles now, trust me!

We spent 45,000 on a new work truck over 2.5 months ago. They said they license plates would take about 1 month and they would send them to us. Still no plates, called 3 times!!!!!!!! Put on hold so long it hung up on me twice. No one there is helpful and they wouldnt even ask a name or who it was for. This is their sales department too. If you want customer service go some where else. They dont have a clue down there.....***** I was contacted by John today(7/19/21) about the delay and he said he was working on the problem. Good to here from a person. We will see if it gets taken care of************ John did remedy the situation. Maybe in the future the other workers there will care more for a paying customer ********From one 🌟to three stars 🌟.

Wow Talk about no customer service went to go pick up a truck (truck was in the service area and we were told to pick it up today) that I and my spouse drove over 4 hour to pickup and they would not release it due to multiple changing reasons. Nothing says imprepared then not even being able to keep your alibi straight . Now Im going to have to drive back home and pick up my truck in a few days another 4 hour trip just cause this dealership doesnt understand how to operate efficiently.

A basic diagnostic cost $150+ for EACH individual item you need to get fixed. I needed to get a switch replaced and despite agreeing to a lower cost, I ended up paying close to double in fees from what I was originally quoted ($701 paid for something that was quoted to cost no more than “$421 with tax” according to the agent that was helping me). They may be “friendly” but are definitely liars when it comes to giving you your final price. They will continuously change the rate of fixing your car after you agree to a set price. Terrible service. Would not recommend at all.

This review is really for the service department. My car buying experience here was very smooth and easy and I was looking forward to getting my free oil changes and services done here with the Concierge Plus. If I only dealt with the sales and finance departments, this review would be 5 stars.However, the service department is incredibly frustrating to deal with. I can never get through to the service department without being transferred and placed on hold several times and for several minutes. This is every time I call - to schedule an appointment, to check on the status of my car, for any other question I have to speak to service for. It has happened multiple times that I have to be very pushy with whoever answers the phone when I get rerouted away from service to actually have anyone pick up the phone in that department. I understand service departments of dealerships can get very busy as I have worked in multiple car dealerships before, however I have also waited at the dealership for service to be done and the staff truly dont appear too busy to answer a question on the phone. While the staff here are all very friendly (which is why this review isnt 2 stars), getting service done here is actually kind of a hassle. Today my vehicle took over 3 hours for an oil change and tire rotation. Im actually still waiting on it while writing this review so who knows how much longer it will take.

I had a 11:30 appointment and was not seen until 11:50. An Oil change took 2 hours with an appointment. The young ladies at checkout were not professional and were laughing and talking instead of paying attention to cars being brought up. My car sat for an extra 15 minutes before I walked to the front desk for checkout. I have a fleet vehicle and the young ladies never know how to handle the payment. I come quite often and normally the “now manager” handles my inquiry and no one else appears to know what to do when the payment is for Fleet or company vehicles. I miss my former Fleet representative but proud he is now the manager to help make the place better. 2 hour oil change with an appointment is unacceptable.

Tommy and Melina made the transaction flawless. They were friendly, professional, and very competitive on the pricing. We will do business with Friendly again.

Melina Dean is a fantastic person to deal with when buying a car. Very helpful and informative.Would highly recommend talking to her when looking for a car. Her communication was great & I got a great deal!!

I got an appointment much sooner than I expected. When Teresa found out that I was waiting there for the car, she got the car right in. The mechanic completed the recall quickly and answered my questions. He showed me how to remove the audible speed warning the previous owner had set at 55 MPH. He also printed out some information about getting the most mileage from the hybrid battery. The dealership, including the service bays, was very clean. The service department opens at 6:30 which let me get in ahead of the traffic. And they give you a free car wash after your repairs are completed. Friendly Chevrolet lived up to their name and reputation

I gave them a 2 star rating prior however am increasing it. I was not happy with a few things and lack of contact.However the GM Johnny contacted me and made it right. They serviced my new truck today, shuttled my daughter and I to the museum while we waited, bought us lunch and filled my gas tank.My daughter was impressed seeing she was from out of state.I would recommend stopping by, what they lack on phone calls they truly make up for in person.

Pretty simple in and out. The staff was very friendly and helpful. Always have had good service here and that has never changed.

I had a great experience there yesterday. Sean Paul, my sales rep, was extremely helpful and helped find us some additional saving when he saw that my wife worked for the school district. I walked away with the Truck ive always wanted at a great price. Sean was not pushy and followed through with everything he said he was going to do. Thank you to the whole Friendly Chevy team for a great experience!

If I could give less than 1 star, I would. I took my car last week to get it serviced. They said it will take 4-5 days to just look into what’s wrong with it… they clearly don’t understand people use this for work and move around. It’s been 6 days and every time I call they keep transferring me everywhere but don’t give me an update or let me know what’s wrong with my car. Janette is very unprofessional and none of them do their job properly. I shouldn’t be transfer around to every department for a simple question. I need my car fixed and they seem to not even bother to take care of it. Every time I ask for Teresa, they say she’s too busy or not working. I’m not getting very Friendly vibes from them.

I will never buy a car from here again. Bought a brand new Tahoe. It had to go to the shop 2 day we had it and then went back again 2 more times before they fixed it. The communication was not there, had to go get a rental car because they did not have any loaners. Which there whole deal is home of the Consier service with loaner cars. Then I went over the papers we signed and we were told we would be paying an extra $1500 for the extended warranty. Not the case it came to about $7800. Yes, we signed off because we assumed he put in there what we just talked about. He also rushed us through the process because it was closing time. Im sorry but when you buy a $70,000 plus vehicle you would expect someone to go a little out of there way. Especially, when the vehicle goes in the second day and is gone for over a month between all the times we brought it in. We also live 1hr from the dealership. We understand nothing is perfect craps happens. However, if there was more communication and a little more effort I would not have to write this review. The extended warranty well half our fault for being trusting and letting him rush us. Just makes for scum bag feeling about there financing department. Mike our sales guy was the only one who really gave a hoot.

I have never experienced customer service like I did at Friendly Chevrolet. David Walker laid out the red carpet for us. He was professional, knowledgeable and very considerate. I will shop for a vehicle here every time because of the care we received from David. I will continue to send my family and friends. Thanks David for assisting us make a major decision. We will be back to see you soon!

I saw Friendly had a mustang for sell that I really liked and really wanted. I went to the sales department and found David Walker. I’ve never really liked buying cars at dealerships but David really made me feel comfortable when buying this car. He wasn’t pushy at all about buying the car. He helped me get into the payment that I was really looking for. And helped me get this car. I would definitely recommend if you’re looking to buy a new or used car to go see David Walker at Friendly Chevy.

I’ve had the best experience with this service department. I’ve got 87,000 miles on my 2019 Silverado so I’m in there a lot. I feel like I’m the only person there with my service advisor. It’s almost like my truck is the only one being taken care of. That’s how I feel when dealing with the team at Friendly Chevrolet. They truly live up to their name (Friendly)

Been buying automobiles since 1977. This was the absolute worse experience ever, by far. I will be contacting the BBB about this. They wont even return calls, emails or texts. Do yourself a favor, skip this place. The name is deceptive.

Used to recommend this place, but the price on a straightforward oil change apparently changes once you arrive. Nothing against the sales team on this review, but the bait-and-switch on the service side is compeletely unprofessional.

Great service and great people. I buy all my trucks here.

Terrible customer service. Bought a 2015 dually here brand new. They said lifetime washes on it. They even gave us paperwork to prove it. Took it there a couple of months ago and their word isn’t worth the paper it is written on. Refused to wash it. Had a service appointment yesterday and my son took the truck in. Something is up with the airbag. The service people said well your truck is driveable so it will be a couple days to a couple of weeks before we can look at it. My son then inquired about a car to drive while it is in the shop. They said no. We will take it to another dealer to be repaired. Will NEVER buy another vehicle from here. Their service used to be good but now I tell everyone I know about the terrible service we have received here. Wish I could give them minus stars!!!!

They never get back to you when you call to speak about your vehicle. My vehicle has been there to get some work done for 2 weeks and it’s new only 15k miles.I left 7 messages 2 to the manager and no one ever called! I had to finally show up.Go to another dealerThey won’t even give you a loaner

David Walker made purchasing my new Corvette an enjoyable experience. He was knowledgeable and courteous and I would recommend him to anyone looking to purchase a new vehicle.

John Duran and Becca made our buying experience amazing. They were both very professional and worked hard on finding our son his very own first truck.I would add that we last purchased a car about a year ago and came back again. We trust and recommend Friendly Chevrolet to our family, and friends!!

The sales team was excellent and we were able to get in and get the vehicle that we wanted with very little issues.The only issue we had is that the LPO equipment that was suppose to be with the vehicle has not arrived and it has been 2 weeks now. I am still waiting for the running boards and need them to be installed soon. I do not live close to the dealership so I have asked them to coordinate with my local Dealer James Woods in Decatur and even provided them the Service managers contact information. I spoke with the service manager at James Woods Decatur and he said he would be happy to install them for us.

My salesman Binky Johnson has a wonderful personality and it consistent with checking to see if my car is running smoothly and if I am ready for another one. His personal service is awesome and I refer him to others. When I am in for maintenance he makes sure that he finds me, speaks and shows me what is there that he knows I will like. Thank you Binky for always looking out for me.

The service experience ar Friendly Chevrolet has always been stellar. We have a few Volts in our family and they always provide great analysis of the problems and fast resolution response to get our vehicles back on the road. If you have Chevy I highly recommend taking your vehicle to Friendly.

Fast and Friendly. Service done right!

Our older truck was repaired despite difficulties finding the older parts needed. Thank you Friendly Chevrolet for finding the parts needed and getting our 2002 Chevrolet Silverado back on the road.

Jose Aguilar and Jorge Galvan are a pleasure to assist me with everything that I need in a Pre Owned vehicle! They make my husband and I feel very special and confident! I love the service that they provide for us ! Thank you for everything!

Alexyss Melanson is an incredible sale agent. Poised, Kind, Knowledgeable and Detailed. Securing my 2021 Tahoe was an joy and easy experience. Friendly Chevrolet takes care of it customers.

I normally do not give reviews but I feel this one is warranted. I have been calling the cancellation department MULTIPLE times to find out when I will be refunded for warranty that I purchased. It has been 3 weeks and I have yet received a return phone call or return email. I sent the request in almost 2 months ago and only want to know when I will be refunded. These people are very unprofessional. When I purchased my car I couldnt get rid of them for harassing me to purchase my Tahoe. Now I cant get a call back since I refinanced my car to a lower interest rate and purchased a cheaper and better warranty and now I cant get them to return my phone calls or emails. This doesnt make since. So FRUSTRATED WITH FRIENDLY AUTO!!!

We Love, Love, Love Friendly! This is our 3rd vehicle purchase from them and we leave HAPPY every time! Our sales rep, Sean Paul, did an amazing job finding the right vehicle for us. He knew my budget and worked to make it happen. He was professional throughout the whole buying process and made us feel like were were his top priority. The Finance Manager, Jimmy, was also hands down the best. There were no hidden surprises and even got my payment down lower than expected. I shopped my vehicle pricing and Trade In Value and Friendly beat everyone. Do yourself a favor and become part of the Friendly Family.

Service department is highly unprofessional and unreliable.Email with no response or call.Good evening,Please accept this as my third time to reach out with no return call from service advisor or message left from service manager to return call.On 08-31-21, I brought my 2020 Chev 2500 into your dealership for a simple oil change, tire rotation and check up. I scheduled an appointment for 0800 and dropped the vehicle off before this time.Around 1630 I had not heard from the advisor and decided to call as I would be departing soon. No call back, so at 1700 I called several times and was transferred around, eventually asking for the manger, after being told that no one could tell me if my truck was ready other than the advisor. Finally, I spoke with someone and they stated my vehicle was ready, great, so I procedure to the dealership.I arrived and paid for my vehicle, $126.71, for LOF Diesel Eng 10QT. Preform 10Qt/Rotate/MPI. Already being irritated by the wait, lack of customer service (one girl was laughing about loosing someone’s key while another one was saying inappropriate things about a advisor), I wanted to leave. Well the problem was when I arrived home I noticed my tires were not rotated at all. The previous week, I drove over a puddle of wet road paint on my front right tire, causing stain on the tire and inside fender. Well guess what was still on the front tire and fender, you guessed it the paint stain, therefore no way the tires were rotated.I have called on the second and the seventh and have yet to receive a call back. At this point, I question if my oil was even changed and request a review of the tacking of my vehicle while at your dealership. I would like to be provided service times, a review of video surveillance and communication on the outcome. I will also be forwarding my complaint to Chevrolet Tuesday.Thank you for your time in this matter.

Man where do I start!? David walker is my go to guy. He is passionate, caring, and knows his stuff when it comes to all brands of cars. Ive purchased 2 cars in the past year from him. His knowledge on corvettes and sports/supercars is amazing also. He is not pushy, but caters to the need of the customer. Great dealership since folks like him are there!

Recommend everybody to see Gustavo Zavaleta (Cuh) when comes to buying your new or used vehicle won’t hesitate to get you the best deal

Hi there!! Service advisor Teresa (i think is her name) is the best!! The shop guys always taking care of my vehicle at the time they say will be ready is ready!!

My husband and I walked into Friendly Chevy knowing exactly what we wanted and financing ready to go. Due to the scarce inventory, we almost walked out, but David Walker (sales manager) came over and explained the situation to us. He went ahead and ran numbers for us, had our trade-in evaluated, and got us on the right track to purchase the vehicle we wanted. We have been very specific about everything, and he never made us feel as though we were being difficult. He was never pushy, always friendly, and never stopped communicating back and forth to help us acquire what we wanted. The Finance Manager was equally as kind and not pushy, which we appreciated so much. When David wasnt there, we worked with Melina who was also extremely great to work with. I definitely recommend this dealership and will choose them when we are ready to purchase again in the future! Thank yall so much for being awesome!! Best car buying experience, to-date!

Received exceptional service from Tom D’Arcy. Friendly and incredibly knowledgeable. Call and ask to work with Tom if you’re able. Thank you to Mark Eddins as well.

I bought a car from this location a few months ago. I normally do not like buying cars, because I typically feel like I’m being talked into something that will benefit the seller. That was not the case. A salesman by the name of David Walker made me feel comfortable because of his honesty and genuine concern for my needs. He made the experience pleasurable. Thank you David!

I was told that it takes 7 days before I could get my transmission looked at (no type of loaner would be offered but it had to be dropped off and stored in order to be held in line...not sure who can go without a car for 7+ days). I dropped it off because I was heading out of town. On day 15, I left multiple messages and had multiple calls dropped when being transferred or just hung up on. My service advisor never called me back. The manager did call me back with a status that it was just now being worked on. I waited almost 8 hours for a call back to say it was completed and still could not get a hold of my advisor or manager.Previously I used this dealer to get oil changes and routine maintenance but after this experience will probably not be coming back. This experience deserves 0 stars but was not an option.

Me and my daughter stopped to look at some used trucks and cars. The young man who helped us initially was very nice.. my daughter is 30 and does not have lot of credit yet. The manager came out to appraise her car, he did not greet us or say anything. My daughters 2009 Nissan Altima is old but it hers and paid for. After looking around we were asked to wait until the young salesman went to talk to the manager. 3 feet from us. He looked at us again in the face and told the salesman he was busy and did not have time. Customer service here sucks he did not even try to make us feel wanted. Stay away from this place please.

They did my recall repair in about 90 minutes. The waiting area was comfortable and had fresh coffee. They washed and vacuumed my car and gave me a 3-page multipoint inspection report. I feel like my old car can keep going with me a while longer. What a comforting thought.

It all depends on who you work with, my first purchase, 2017 Traverse,I had a great sales guys and the douchiest finance guy so much I had to request another or I wouldnt be buying with them at all. I had that vehicle for maybe a month before all the problems started and it was in the shop constantly. If you have to get work done please go somewhere else!!! It took months to complete repairs sometimes and my car was always so dirty when I got it back, once I found a half eaten sandwich and ATM receipts and a student pick up sign for a school and teacher that didnt match any of my kids (one of there repair techs had been driving my vehicle)!!! My most recent 2021 equinox, and last purchase with this place the sales girl was just ok and after the purchase was complete I could never reach her to get paperwork or when my plates came in. I have subsequently sold that less than 6 months later and went to Sewell Buick where I got the best service I have ever had as far as car buying goes.

1 star but it should be zero. Reading all the reviews it looks like new sales are good but service is not. Took my truck in for warranty work was told a week to diagnose. 2 weeks later no diagnosis so I pick it up and take to another dealer theyre test driving and and had a diagnosis within 20 minutes. Other dealer says 3-4 days for repair with ordering parts.

Customer service was exceptional. There was sales agent by the name of Gustavo cuz Zavaleta. Was very welcoming made sure if there was anything I needed. Saw I was sitting for while no one came to check to see if I needed anything. He made sure that I was well taking care of while getting my car serviced.We need more sales agent that will go out there way to ensure there customers are taking care of.

I had such a great experience here, I came in within about an hour or less to closing time and was helped by David walker. He greeted me with smile was very professional and helpful, even with it being so close to closing time he was not rushed in anyway and very attentive and knowledgeable throughout the whole process. I would refer anyone to come here and see David if your in the market for a car.

David Walker made my visit pleasant, smooth, and enjoyable. Working with him has been the best car buying experience Ive had. I would gladly recommend David and would buy from him again!

Sales and service department have been great! Gabriella in sales has been in touch after the sale and my first experience with service ( oil change) through John was professional and quick ... couldn’t ask for anything else.

Best experience buying a vehicle ever. No games or gimmicks. Our sales rep, David Walker, gave us a quote and nothing changed. Mr. Walker did everything he said he would; and communicated with us through the entire process. Very refreshing. If we purchase again, we will cone to Friendly Chevrolet. We will refer all family and friends to Friendly Chevrolet. Pricing was excellent; nobody touched their prices.

I loved my experience from Friendly Chevrolet, I got exactly what I wanted and at the price I could afford. The best experience I got was the customer service given by my salesperson, Karina Martínez, she helped me throughout the whole purchase and still to this day continues to answer my questions 4 months after my purchase. There is never a delay to her answers and always does it with a great attitude, even if it is a response via text. I am not an easy customer to deal with, but that never stopped her from giving first rate customer service. I have and will continue to refer people to purchase from her at friendly Chevrolet.

Gabby was great. She helped me find a truck and made the whole experience pleasurable.I will definitely come back and buy more vehicles from her.

I highly recommend Friendly Chevrolet but specially Gabriela Villanueva for her service. She makes sure to deliver good customer service. Will be back for my next purchase.

Andres was very friendly, knowledgeable and helpful. The entire team was pleasure to work with and they made the buying process easy and enjoyable.

I dropped off the car (my chevy bolt) at 9:00 am and wait there for fixing a recall.Anyway, it took only one and half hour to finish it.Thank you to Taylor for your help.Plus, they washed my car as well even I didn’t buy the car from them.Next time, I will recommend my family to shop here.

My wife Rebecca and I would like to thank Zach Jonson for his tireless efforts to get us into a new 2021 Tahoe from Friendly Chevrolet! Despite horrendous weather, flight delays, and a myriad of issues, he stuck with us and we now have a beautiful 2021 Z71 Chevrolet Tahoe. It was well worth the trip from Lawton, OK. Thank you so very much Zach!!!

I bought my Chevy from a different dealership, but bring mine here for service since my work is right down the street. Taylor is the service advisor I typically work with and he always does a fantastic job!

The service department were all very nice and accommodating except John. Will definitely be going back again to get my vehicle serviced. Awesome team.

I had a great experience at Friendly Chevrolet when I purchased a new Chevy Trax for my grandson, Thanks to Binky Johnson. He was very knowledgeable about all of the vehicles that we were considering and did everything he could to get us the best deal possible for our budget. I highly recommend shopping with Binky Johnson and Friendly Chevrolet when youre in the market for a new or used vehicle.

Horrible service department. Took my truck for my 5pm appointment for it to sit on the drive for awhile then it got taken back…I thought. I go and wait and see it behind the gate either done with the service or about to go in. It’s been an hour at this point. I see someone get into and pull it in for the service. Another hour goes by and they call me to tell me it’s ready and I need to hurry because they are closing. I get to my truck and it’s covered in soap, my stereo is played with, didn’t rotate my tires and oil all over my head lights. I bring it back to get that all fixed but of course I’m stuck waiting here again for an hour. Don’t suggest their service department.

Robert the service advisor was great and answer all my questions!

Had a few things that I wasnt happy with and out of frustration gave a bad review. But mistakes happen and my seller and the manager Shaun seem to be genuinely doing all they can to make things right. Ill go back to five stars once everything is taken care of.

The team at Friendly Chevy is amazing! Ask for Christopher Banda! We were looking for a specific car and he helped us right away and didnt waste our time like other dealers. He worked with us on the pricing to get exactly what we wanted. We were car hunting for months and had many bad experiences at other dealers. I know it sounds cliche, but Chris put the friendly in Friendly Chevrolet; Ive never had a better experience! It was a pleasure working with him. Thank you so much!

I was so impressed with the level of customer service I received and highly recommend you call Emanuel for any of your new car or truck needs. I received a call from Tommy within minutes of my online inquiry on a new truck. Tommy was courteous and kind, and immediately pointed me in the right direction with Emanuel. I told Emanuel what I was looking for and within minutes he sent me the specs on the truck, and within a few hours I was literally driving home in my new truck. WOW! What an incredible truck buying experience I had with Emanuel. Literally the easiest new car purchase I’ve ever had.Melissa

I am very happy to buy my truck here good staff especially Miss ((RUIZ CINDY)) 🙋‍♂️🙋‍♂️ very professional and with a lot of experience in customer service she helped me to pick up the parts for my new truck she advised me and She explained everything helped me to configure the application on my cell phone and explained how it works. I am very happy with the service she provided. I will definitely return here to Friendly Chevrolet Thank you ..

I am a fleet supervisor for a local business. I needed them to bring in a vehicle for computer related programming. They rejected me at the service drive and said I would need to fill out a form, I completed the form and Zuri Martinez said he would reach out soon. That was over a month ago and he has repeatedly ignored my follow up emails. Very unprofessional, not to mention my vehicle has yet to be repaired

I called to inquire about a truck online. It wasn’t available but Sonia was kind enough to offer me multiple options that were still within my price range and would fit my needs. She made the process so quick and easy! I never thought buying a car could be done in such a short time. Im used to spending hours at dealerships. If you ever need a speedy and reliable sales expert, be sure to ask for Sonia!

Angela was great to work with! She kept my husband updated on inventory and pricing often. Once we were ready to purchase she had a flawless process. He loves his new truck!

I bought my Z71 chevy tahoe from this dealership on 08/05/21, which is (2) weeks from this posting. After having it for (2) weeks I decided to take it in to get a wireless charger installed. Unbeknownst to me, my tahoe was taken to a third party vendor located in Irving, TX to get this work done. This was very alarming to me as Friendly Chevrolet let some random person drive my car all the way to Irving, TX without my consent and without them being covered under my insurance. The lady running the accessories department, assured me that Friendly Chevrolet would correct any damages incurred during this passage if any. Finally after waiting (5) hours (was told it would only take (2) hours to install top) I received my tahoe. Without surprise, the wireless charger did not work, as well as the USB ports, radio, and speaker system. Also there were (3) big scratches on my window that were not there before I handed it over to Friendly Chevrolet. I immediately pointed these flaws out to the dealership and they started to do their trained classic dealership responses insinuating that those scratches must have been there prior to this work being done. Which is so contradicting to what they told me whenever I found out that a third party took my car to Irving, TX. So unprofessional and unacceptable. They took my car to their service department to figure out what the issue was with my electrical systems, and come to find out the third party messed up my wiring in my tahoe. This has been the WORST experience I have encountered with a dealership. They are a bunch of amateurs. I will NEVER get my tahoe worked on by this dealership. These guys cannot be TRUSTED and if I were you I would STAY far away from these guys.