Maria the young lady you sent over here in charge was one of the most professional individuals Ive ever met. She makes the client very comfortable is very helpful shes very knowledgeable and take pride in her work. She made sure everything that was packed was done like it was fragile. Unbelievable,I have 300 people under me and I would hope that they would take a page out of her book.

Maria Sanchez and crew were excellent!!! Would definitely refer your company.They were professional, curious and quick. They left my house better than when they came. Totally clean.

I have always received professional and courteous service from the staff at ServPro especially from the ladies who preformed the PacOut at my home on October 1, 2021 led by Maria Sanchez. She and the other two ladies were meticulous, efficient and caring of the items in my home. I am glad they were the workers to perform this job.

Sigh... I hate leaving bad reviews. Unfortunately, I hired them to inspect mold damage in my Desoto home due to a burst pipe. They advised (in writing) that would cost $150 for the inspection and a written estimate (that I needed for FEMA). They inspected the house, told me via phone that it was really bad, however I never received the written report. They said I would have to hire them for some other service before they could provide one. Soooo, I paid $150 for you to look at it and tell me it was badly damaged. I knew that! I didnt need to pay $150 for that info. I did try to get a refund but was stonewalled, so... I truly cannot recommend the company. Its a shame because I had heard such good things.

My elderly parents had a underground leak in their home. The insurance company chose Serv Pro to pack up every piece of furniture and remove all items hanging on the wall in their Den, living room, dining room, kitchen, bedroom, two hallways, laundry room and bathroom. A woman from Serv Pro and 3 helpers came in and videotaped everything in the areas. We were told the videos will help them put everything back where it was placed before. They seemed professional in the start. All items were moved by truck to storage by Servpro. When repairs were done and all items/ furniture were returned, there were different employees putting everything back in the house.All furniture was shoved in the middle of the den and each room was not even close to where everything was placed before. Items were missing and items broken such as a grandfather clock my parents have had for years. No pictures were hung back as we were told in the beginning. The videos they took could not be found. After we complained, Serv Pro had the original woman come back with two different helpers who had no idea of where anything goes. We had to go in and place furniture and try and figure out where all items went. They had also placed furniture in the garage which we had to take back in the house and then place everything in the garage back against the walls. We had to hang all pictures and try to figure out how to place all items. After my parents have been back in their home for a year, they receive a bill from Serv Pro for a extra day of storage and said if it wasn’t paid they will place a lean on their home.

Love Kim Gore and her team! They were very sweet and fast! The entire experience was fantastically amazing because they made it easy! They were helpful, great listeners, eager to work hard and quick, and they were super kind people! Thank you so much Kim!!!Also, a huge shout out to the cleaning crew! Everything came back super-duper clean and no smell of our fire! Everything was spotless!

Awesome service, theyre hard workers. Thank you for your service

Overcharge insurance for fans.Charged for removing floor that didnt get removed.Damaged several items said nothing

Eliana and her team were so professional yet compassionate and helpful. We were just in shock after the fire and they were a calm presence in our home while they packed everything up. They were efficient and yet brought a kind human touch to our interactions. We were very thankful for them!😊

Workers were efficient and friendly. What I appreciated most was their respect for our home and family. When they saw we don’t wear shoes in our home, they quickly attempted to take theirs off. 😂 I let them keep them on. Overall, great experience!

Every part of our Servpro experience was amazing. All the crew members we dealt with were helpful, patient, understanding, and careful throughout the entire process. And an extra special thank you to Eliana and Victoria who were absolutely delightful to talk to as well as assist and coordinate all the direction my wife and I would give during the pack out/in.

Very professional, and experienced. They know what theyre doing, there very polite, extremely neat. We are so happy with their work. We have experienced what the company name stands for, and we love them!

The best thing about Servpro is the customer service given by office manager, Catrina ONeal. That is the nicest and most hard working young ladies I have ever had the privilege of meeting. Whatever she is getting paid is not near what she is worth! She could work for me anytime. 🌝 Keep on being you Catrina, God will bless you for it...

The people we had help us we top notch. We couldnt ask for better service. I have done a lot of moves in my life (military life) none of the people match the professionalism or resourcefulness these people showed for my stuff. Thank you!

Maria and her team were great. Very professional, on time and careful with packing of items. Highly recommend.

Eliana and her team where wonderful. I needed to move back in my home after the remodeling was complete. I had 465 boxes in storage including a couple at my temporary residence. She and her team came in and got the job done within 3 days. Eliana, her crew and team of movers where professional, courteous, customer friendly and punctual. My family and I was super comfortable allowing them in our home and watching them work fast. This entire process calmed my anxiety by knowing servpro provides top of the line service. Thank you for all of your assistance! You guys Rock!

This is the second time using their services for water damages. I was very pleased with the quality of work the team displayed while packing my belongings. They were very professional, thorough, and caring during the process of packing my house. After all of the furniture and belongings were packed they took time to clean each room. I would like to commend Eliana for asking what needed to be moved and for taking photos and documenting all items to be stored.The moving team was very punctualand efficient. Again taking care to make sure my belonging were well taking care of. I would recommend Servpro for their excellent services. I feel confident in using their services in the future if needed.

All staff were friendly, helpful, and patient with us. Furthermore, they were efficient and careful with our things.

Maria Sanchez who was in charge of cleaning my home was excellant. Herself and the other 2 ladies were great. Very happy.

Eliana and her team were Awesome!!! Very friendly and did a very professional job. I was very happy and thankful for their service. Would highly recommend this team!

Eliana and her team did such a wonderful job moving us into our new home. They were very punctual and swift with the process of packing and unpacking. Eliana and her team were very detailed oriented. Highly recommend!

Cannot say enough about Matt and his staff. They are very responsive and get the job done quickly. Matt has provided services for me twice and both times were handled professionally and quickly. Thanks Matt!

Using Servpro is never a good thing for my homeowners perspective, I can truly say though Serve Pro Duncanville De Soto came all the way out to my area in McKinney because they were highly recommended I made contact with a man name Andwel and his crew and I’m telling you one thing they are very top notch, respectful, on time, professional, responsive there was never a time I felt like I was in the dark throughout this whole entire process my case ended up taking over 30+ days due to the remodel of the construction but Serve Pro and their team was here very rapidly and got my house stripped down contacted my insurance company remove me back in put everything back in place the packing people were fantastic! We all hate to Pat that’s a horrible job these people really did a good job!! Eliana was such a sweetheart her and her crew were fantastic they really went above and beyond I’m very impressed and I highly recommend them! Are used a lot of people at Serve Pro but Alayna and Andwel really have touched me and helped me throughout this process thank you guys so muchKeep up the awesome work Serve Pro!

Team Maria Sanchez....is an awesome group of people. Hard working, quality work, and awesomely friendly!!

Loved our team from Servpro. Eliana, María, victoria, Robert, Angel, and Bubba couldn’t have been better! They made this process so much easier! Please send them back when we can move back in!

Maria was a excellent leader! Her and her team did an amazing job and their attention to detail was above and beyond!!!

We had the wonderful opportunity to meet Eliana and her team when they were brought in to assist with the packing and storing of furniture after a recent flood in my mother’s home. Dealing with the flooding, repairs and renovation were quite stressful on my aging mother. The one bright spot was working with the ServPro team. They took the time to meticulously wrap each and every item including packing my mother’s closet. Due to a scheduling mix up caused by the construction firm ServPro was not called to return the furniture on Friday. This meant having to wait until after Memorial Day to return the furniture. To my surprise, ServPro called me to ask if it was okay to deliver the furniture on Sunday. This showed a great concern for the customer. Eliana and her team showed up on time and attended to every detail as they brought in each piece. Elaina stayed after the crew left to help with lamps and a few more boxes. Much thanks to the team for hitting a home run on this one!

I give the ServPro team a five star review. They are very professional and timely. The 3 ladies who cleaned up after the damage went above and beyond what I expected of them. They worked very hard. Only high praise for ServPro of Duncanville. Thanks so much. Shirley Maiden

Kind and considerate. Perfect. First workers I have not had to clean up after and they were always on time. Will call Servpro again if I ever need help.

Actually they were so helpful, prompt - They knew what they were doing and communicated well with us.

Servpro- of Duncanville/Desoto was sent to us by our insurance company, as one of their preferred vendors. We have found the Servpro- team to be polite, professional during the entire process of Planning, pack-up, move-out/storage and move in— from start to finish, Matt, Project Manager Kim, & team have done an outstanding job!

This ServePro team is the best in DFW. I have used Matt and his team in several major floods to luxury high rise buildings in this area. They are prompt to arrive no matter what time you call them. The team is friendly and well trained. They go above and beyond the call of duty for you.I highly recommend this team for any water remediation needs by far the best in this area.Juan Morales

I have worked with Matt and his team for over 4 years and they do top quality work. Their team cares about the customer and take care of all their needs.

They took care of everything... best contractor I have ever hired and very professional & clean people cannot say enough about their services.

WORTHLESS and a total waste of our time. You should not bid on services that you can not actually provide. Telling a customer that your technician is not comfortable performing the services that you advertise and have already said you could do is completely unprofessional and a waste of customers time. What is even more aggravating is when you make an appointment, verify the equipment needed and services to be provided and customers rearrange schedules to be present for those services, only to have technicians leave within 30 minutes having not completed work that was supposed to be performed. This is not rocket science work. Either you can do it or you cant. Since you cant seem to perform a relatively simple task, we will be doing the work ourselves. Than you for nothing and wasting our time and money.

Our church flooded and Servpro got us taken care of fast enough to not even miss a service. Wish I could give them 100 stars !!! Ask for Matt.

The Servpro team that came to our house did a great job of walking us through the plan they were taking and executing the steps.

I cant say enough good things about the crew at the Duncanville/DeSoto ServoPro location. Considerate, kind, nice, and diligent in their duties. The bottom floor of our home was totally removed of furniture, wall art and knick-knacks while we had our floors ripped up and replaced with hardwood. ServePro did an amazing job of packing, wrapping and storing our possessions during the period of emptiness. When the process was complete they were able to bring back our stuff and unpack to perfection all our belongings just as if they hadnt been removed at all. SCHWEET!!!!

My insurance company hired this location of ServPro to pack and move my household goods after a fire. They did show up on time both at the pick up and delivery. It took approximately 6 weeks for them to clean all of my belongings and return them to me. The biggest problem was that there was no inventory of my belongings done before they packed them, no organization and only minimal labeling by room, not by contents of each box. They numbered the boxes but upon delivery did not even verify that all of the boxes were delivered. They were supposed to help me unpack at my temporary residence but only scheduled the unpacking crew for a couple of hours. (It took a full day to pack so unpacking should have taken at least that long if everything had been properly organized and labeled.) And the unpacking crew just stood around while I unpacked boxes and told them where to put things. One of them did not even speak or understand English and another was his first day with ServPro. So, two months later, I am still unpacking myself and still cant be sure that everything was returned.

They made it like it never even happened and they looked clean and professional

Our Team Rocks Because We All Care!!!!

Maria Sanchez and her team were great. Friendly service! They were very happy to be helpful with unpacking!