The steam team restoration were very slow providing service. They did not protect my furniture from dust and construction damage. (said they did not protect my furniture because they were to wash it after they complete the work). They were very professional before I signed the contract but after they got the job they didnt care. I would not recommend them to anyone. Noted discrimination of some form too. I couldnt take it it anymore, I fired them before the job was done.

During the intense winter storm of February 15 2021, our church had approximately 12,000 ft of flooded area. Jeff and his team were on-time, professional, thorough and kept me informed every step of the way. On a scale of 1-5, I give them a 7.

Good people. They will get the job done on time and back as new no matter what which shows they are prepared, honest, committed and hardworking.

Jeff Lester and The Steam Team took on a difficult project for us this year and did a great job.The team that completed the work made a long and challenging project one that we could survive, and we stayed in our house through the whole process — during the pandemic.We discovered a water leak under our house. USAA sent Jeff’s team to evaluate the damage. Through the process, they managed the organization and move of our belonging with an organized, thoughtful and incredibly kind team. They oversaw the project management of the large furniture move along with the packing and documentation of all of our stuff — and they were able to put it back exactly as it started when the work was completed.The demo work was fast and other than losing access to a portion of our home, we were able to continue using our kitchen and living areas while the project moved forward. We were concerned that we would lose the 60 year old floors that are the centerpiece of our home. Jeff and his team were able to craft a solution to rebuild the sub-floor and restore the original flooring of our home. They did a magnificent job.Jeff was a great partner during a very stressful time, and we are thrilled with the finished work.

Landon, Isaiah and Tim were amazing! They came right away, worked around the clock and did an outstanding job. Top notch service and professional crew all the way around. Highly recommend!

Recently used Ben and the Steam Team at my house when my shower leaked from my third floor on to the second. I am a builder by trade, so I am especially picky when it comes to the work on my house. These guys did amazing! Ben made this a smooth job and never failed to respond to a phone call or text. The tile guy was great, the painter was perfect, and the new shower glass is plumb, straight, and looks amazing. I would use these guys for any work on my house, for sure!

To begin, I am a new homeowner, my husband and I bought our house back in January and moved in March. We began to notice water leaking into the house from under our tile and just pooling up into the garage. The people Ben worked with were so kind, and caring. I felt so hopeless with the situation, but the more work they did the better we felt. The guy that fixed our busted pipe worked over the weekend to make sure that we had water by Sunday afternoon. I was shocked. The guys that fixed a GIANT hole in my wall, were done in two days. They even painted the entire ceiling because the paint didnt match JUST right. I cant even tell where the repairs were done. The grout lines look so good I cant even tell the difference of where the old ones are and the new ones begin. Honestly, the experience was overall very good. I would use them again.

I am so glad Hippo Insurance has the Steam Team Restoration as a preferred contractor. TST sent Ben out to help us with a water damage in our home. He was very professional and knowledgeable. Him and his team did an excellent job with the restoration and repairs to my home. I would definitely use them again.

Our homeowners insurance company referred us to TST after a water leak under our kitchen island damaged our hardwood floors. I was hesitant going with a company insurance recommended. Isaiah and his team more than surpassed expectations. They were friendly, punctual, and did a fabulous job. They fully draped our kitchen (but took the time to drape to allow us access to kitchen sink and oven) and took precautions to lessen the amount of dust made when taking up affected flooring. They checked moisture levels even on Saturday and Sunday to ensure the drying process was going smoothly. I highly recommend TST and would definitely use them in the future!

Update 8/13/2020.Steam team keeps harassing me about this review so lets wrap this up.My insurance approved the claim. After this poor experience, I went back to my insurance to demand a licensed insurance adjuster come to inspect the roof. The insurance adjuster was able to find what the steam team could not. I received a call the following day from my insurance. They stated the claim was approved. On 7/9/2020 my trusted roofing company (not these guys), came out to replace my roof. My guys did amazing work. Check out my review for them.It is your right as an insured home owner to have your roof inspected by a licensed insurance adjuster, not a roofing company. Im sure Steam team does a fine job, not with me. Ill never forget how I was told multiple times by Ben We can do this work for you and Id sure hate for you to have any problems. You guys were my problem. I would give my overall experience with these people a 0 if I could. I do not want to be contacted by Steam team any further. I do not owe you my time. Thank you.They sure “know what they’re doing” and not in the good way. Unfortunately I signed up with a mickey mouse insurance who sent this company to review my roof claim instead of an insurance adjuster. Not normal! As a result I was poorly represented. When Ben arrived it was obvious the wind was taken out his sail when he saw I planned on using another company for my repairs. Ben did a great job at not representing me as the client since it did not serve his interest. So be warned, if your insurance sends these guys you better play ball. Such a poor way to do business.

Amazing company to work with! They helped me recover after an especially difficult disaster. They truly went above and beyond. If you are looking for a team to help after a disaster, choose The Steam Team!

One of the harsh spring storms left us with a nice little flood at our office this year. It was not a pretty site walking into a half flooded office Monday morning. We had to keep working and needed a fast professional response. Once power was restored the Steam Team was on site with dehumidifiers and fans to dry our offices out. Once we were dried out they handled the restoration of our damaged floors and walls. Thank you Steam Team for making our office workable again.

TST Restoration recently did some work on our home after a flood & we couldn’t be more pleased with the results. The entire process was smooth from beginning to end. Thank you guys so much!