Misty did a fantastic job. She really listened to what I was hoping to address and was very responsive throughout. I’d highly recommend her for anyone looking for a good massage therapist!

I can’t say enough about Massage Envy and Josephine, my therapist! The facility is very clean and well managed, and I would recommend Josephine to anyone looking for a real therapeutic massage. She has helped me so much with numerous physical issues!

Great experience. Clean, punctual and professional. Rex is a great massage therapist. I always walk out feeling relaxed and refreshed.

Gabriel is wonderful! He is always very pleasant, professional, and is an excellent massage therapist. I’ve had issues with my neck and shoulders for years and he has completely healed those. I always leave feeling much more relaxed. I would highly recommend him.I also like the Preston/Forest location. Everyone is always nice and the place is very clean and soothing.

Ally did a great job! She has a very calm demeanor and paid attention to my skin needs making a solid plan for my facial. The one hour just flew by and my skin felt and looked refreshed. Simply wonderful!E was very professional and conscientious throughout the 90min massage. He paid attention to my problem areas and checked in from time to time on the pressure used and how I was. Would definitely recommend!Overall the experience was amazing and was a great way to relax on my day off!

Misty... Freaking Misty. NEVER, in the past 10 years of me regularly getting massages at different spas, have I experienced a massage so entirely pleasing, suprememly relaxing, and exactly pressured. I love this particular massage envy anyway because of the ultra friendly staff, but seriously SHOUT OUT TO MISTY!! She made my WEEK! I say week because I already scheduled another appointment for next week with her!THANK YOU! You magically gifted, hands of gold, unicorn of relaxation.

Juana is amazing. The best massage I’ve ever received and I normally get them monthly for the past two years. Highly highly recommend seeing her if you come to this location😊

I was very pleased with my therapist. She explained everything well and made sure I was comfortable. I would suggest more training for the wellness coordinator who broke down my contract. Other than that, fantastic place!

Ursula is by far the best masseuse I have ever used. I get her deep tissue massage and she doesn’t hold back. Definitely will recommend her to anyone needing a massage.

Gabriel did a great job customizing my massage to exactly what I needed for some pain I have in my legs. He communicated throughout the massage to make sure the pressure was perfect. Excellent massage!

Tibby was terrific. He adjusted the pressure of his touch when necessary. He listened to me when I asked him to focus on specific areas. He did not talk too much. Thanks.

Norita is a great massage therapist.She listens to the client and goes over all areas that need work. I would highly recommend her services.

Julie is a gifted masseuse. Truly wonderful massage.

Gabriel did an amazing job with my massage. He’s very intuitive with where the stress ans tension was lingering. I immediately booked another appointment with him.

Tibi is incredibly talented and very professional. One of the best deep pressure technique I’ve had. I’ll be back in 2 weeks for more! My body needed it!

Norita gave me a very good massage . She asked my preferences & followed them exactly.During the entire session, she was very attentive to my body. She is strong and knowledgeable.

Ally, always gives me a great facial. She is incredibly professional and always letting me know the newest products to keep my skin looking fabulous. I always leave there feeling and looking great.

Norieta is always so helpful and sweet. I’ve been going to her for a couple years now and truly think she is the best!

Tiberiu listens to the issues & directly addresses those with the massage. I always leave with more mobility & feeling so much better!

Julie is absolutely among the top massage therapists Ive seen. I highly recommend her.

Gabriel listens and is consistent with his technic.

Very professional and friendly staff. I’ve had both facials and massages at this location and it’s always a great experience. Highly recommend!

Baby Ursula is the absolute best,I drive across town for her,she gets me right every time I absolutely love her,from the stretches to the deep massages shes your girl😘

Ally is a wonderful professional with just the right touch. She thoroughly examines my skin to choose just the right treatment. I’ll be back!

I normally never review places but because I relied so heavily on reviews to pick the best location to go get a massage at I thought it’s only fair I wrote one. I found this location to have the best reviews and even the bad ones were minor incidents. I also loved that people mentioned specific massage therapists which lead me to pick Ursula to do mine. I had the best experience. The front desk was warm and welcoming, I was taken back on time, and my massage lasted as long as it was supposed to. Ursula was beyond amazing. She made me feel so comfortable from beginning to end. We talked about areas I wanted to focus on and throughout my massage would make sure the pressure was just right and exactly what I wanted and where I wanted it. I highly recommend this location and Ursula to anyone searching or reading!

Massage envy is always consistent, which I love. I never really stress about which therapist I get because I know I will have a quality and professional experience.

If I could give this location negative stars I would. Karla scheduled my appointment at the wrong location after confirming the location with her verbally and then I was charged twice for their mistake. How is this fair? I will gladly cancel my membership and take it some place that appreciates my repeat business.

Norita is one of the best therapists Ive ever had. This is also the best Massage Envy location Ive ever been to. By far.

Alba is an amazing massage therapist. Highly recommend her.

Great experience. The masseuse was fantastic and did a perfect job massaging and diagnosing where my trouble spots were. We were so happy we signed up for a monthly subscription.

Ursula is a great therapist. Wonderful massage and very friendly yet professional.

Tibi is always professional and knows exactly how to heal the right muscle group. He has replaced my chiropractor and doctor for back and neck aches.

Tibi is excellent and has helped me manage pain from arthritis for a number of years.

I’ve been seeing Joy once a month for approx 8 years. She is the best!

She is the best!! I don’t want to get up when she is done!! I highly recommend her

Despite all the reviews, this Massage Envy was the best one in the area. I was referred by a friend and have been experiencing very bad back pain. The lady over the phone, I believe her name was Felicia, went over all their covid policies when scheduling me. This put my mind to ease since I haven’t been out much. Upon entering, Jade at the front desk was very welcoming and walked me through the process of what to expect. Between the both of them, it was great service. The therapist, Ken an older gentleman, was very knowledgeable and helped ease some of my pain. I will be back.

Viroj was amazing! Best massage therapist so far yet at Massage Envy!

Fabulous experience from Ali!! When I looked at myself in the mirror, I told her I looked 20 years younger!!❤️

Every time I got the service it’s excellent. It’s my favorite spot to treat my self

Norita is a wonderful massage therapist. She continues to listen to what I need and makes such a difference for me!

The front desk is rude and extremely unhelpful. I have scheduling issues with them every single month, and told the same spiel every month for the last 4 months that I will be “added to my preferred therapist’s list”, and then when it comes to rebooking at the end of the appointment, I’m told “oh she’s fully booked”... so how am I supposed to schedule a recurring appointment if you physically won’t let me?

Miss Stephanie provided an excellent massage tailored to my needs.

Joy helps me tremendously with my scoliosis. Her massages keep me up and moving.

The staff, our perfessional, and they do there all to make your stay welcoming. We ❤ massage envy!!

Ive been a member here for over 5 years. Its a good place for getting in for a massage on short notice.

I am so disappointed with this location (front desk -Jade, dont trust her word ) and after today, I would never visit them again. I can hardly wait to call headquarters in the morning. 1. Jade (receptionist) is a liar and she knows it. If you lie, youll steal! 2. I made an appointment, talked to Felicia, had a whole conversation why I wanted 2/28, Sunday . The next day... I arrived and I was told I was scheduled for 3/1 to 2 pm. I know for a fact I did not tell her 3/1, CAUSE I WILL BE AT WORK! I should have read the text for confirmation rather than simply send y as I usually do... Thats on me.Oan: Ken (massage therapist ) always awesome!

So I’m not sure what everybody’s beef is about this place because when I walked in, there were three girls smiling and ready to wait on me. They took care of me quickly and I only waited a few minutes. I got there about 10 minutes before my appointment. Its important to be early for a massage. Just an FYI for those of you complaining that you had to wait...Exactly at my appointment time TIBI came out and took me to the room and asked me what my problem areas were and then we got started. My trouble spot was my shoulders and this little trigger spot on my neck and he really concentrated on those areas. Ooh La La it was so good! He listened to what I asked him to do which some massage therapist’s won’t.The thing I liked about this place is that when I walked in they had a little iPad and I was able to fill out all the areas that I wanted worked on and then you can also list the areas you don’t need work done on which I love, love, loved! There is nothing worse than enduring a 15 minute foot massage when you’re sitting there thinking “oh my God my neck hurts! Just touch my aching neck!”Tibi gave me one of the best massages I’ve ever had. I highly recommend him and this location.

Ally and Tibi are always wonderful!

First time getting a 90 minute massage and it was easily my worst massage ever. Asked her to focus on my legs and she spent less than 20 minutes on them and only with a reminder. Get massages frequently, wont be returning to this location.

Profesional personal and very friendly, I love these place,⭐️⭐️⭐️⭐️⭐️

Misty is always awesome.

Great service from the front counter to the massage! Much needed. Thank you

I saw Li yan. She was amazing. She worked out all the kinks in my shoulders and back. I feel totally refreshed and less tense. I’d highly recommend seeing her. I definitely am :)

Norita is the best!

On Friday, 10/18 I booked a stretching session in person at the front desk at Massage Envy at Preston & Forest. The stretching session was for today, Saturday 10/19. When I arrived 15 minutes early for the session I filled out some forms on an iPad. Then Tibi took me back to a massage room to get a massage.I was a little confused and asked Were doing stretching, right? Tibi said No, you booked for massage. I asked if we can switch rooms and do stretching. He said no and asked me to reschedule.Im attaching a photo of my appointment card showing I was booked for stretching.Normally I dont leave negative reviews for customer service for any business but we are talking about peoples health...peoples bodies.I found the miss communication above between the front desk and massage/stretching people to be a red flag. I would not recommend going here.

Great massage.

Narita is the best !!!

LiYan is a MIRACLE WORKER!!

The massages are amazing!

The Massage Envy front desk staff were both friendly & courteous & the massage itself was lovely, however I was left disappointed with the massage timing. I had sceduled a one hour massage & even arrived early. I was met by the masseuse a few minutes after the hour which is no problem. When I was left to change & get under the sheet, it took an additional 10 minutes or so for the masseuse to return. I called out, Im ready a couple times, but they did not appear to hear me. The massage itself did not start until around 15 minutes after the hour. No worries, the time would still add up to a 1 hour massage like I paid for, right? Nope. The massage was great, but it felt like it ended quickly. Right after the masseuse left for me to get dressed, I ran to check the time. It was still 7 minutes until the hour was over. The 60 minute massage I paid hard earned money for came out to not even 45 full minutes. It would have been a 5 star experience had it not been for that.

This rating is through no fault of the massage therapist, he was good at what he did and if it wasnt for the complete lack of competence at the front desk and management side of things we would continue to go to him.My wife had booked two massage sessions with the same therapist, one from 6:00pm-6:30pm & 6:30pm-7:00pm for herself and my father-in-law. When she arrived, she informed the gentleman at the front desk that the father-in-law would not be attending his session. He responded by saying its okay dont worry about it. She then finished her massage at 6:30pm and came out to pay when the same gentleman told her that she will be charged for the missed session. We then requested the managers assistance with this problem, to which she replied its company policy we have to charge you despite what the gentleman had said earlier. She would not budge on this stance, and we payed for a missed session. If they had told my wife that she would be charged for the extra session she would have just gotten an hour long massage instead of a spending 30 minutes arguing with the front desk.We payed the fees, promptly cancelled our membership and requested the owners card. The manager on staff said Good luck, he doesnt return calls. There are too many spas in Dallas to put up with this much from one we only went to because of the convenience of proximity. As a business owner myself I could not imagine treating customers this way.

Omg I enjoyed my massage and my therapist was the best Kendra Brown you are awesome and I’m so grateful to have been in your presence body feels amazing this young lady have blessed hands Kendra is stuck with me the facility was nice and clean and Kendra was definitely God sent lol Thank you beautiful I will be back

TERRIBLE EXPERIENCE. I showed up at 8:45am for my 9am 90 min massage and 60 min facial appointment. The doors were locked. Therapists and customers started arriving, the doors were still locked. We all tried calling the manager who had the keys but no answer. We also tried calling corporate and other locations to try to reach someone who could open the doors and nobody could help. I waited outside for an hour before deciding to just give up and leave (along with the other customers). This was a huge waste of time. The therapist said this has happened 6 times since October. I’m very disappointed with my experience.

I LOVE this place! The therapists are super sweet and very attentive to the needs of their clients. The front desk staff are always friendly and not bad on the eyes ;) If you havent been to this location you NEED to make an appointment today!

Guys. Go get a massage by Kendra and Ursula. They have saved my back and its many issues.

Walked in wanting a quick shoulder massage while my wife did some quick shopping. I was told minimum was 1hr. Sorry guess the 4 employees standing around can continue standing around. I would have easily paid $40 for some stress relief in my shoulders in a 20 min session. SMH

Do not go here. Assistant manager was very rude. I spend money here frequently but will not or refer anyone else.Edited:I see the owner responded below. I had already contacted corporate and was called by a manager. The only thing she offered me was the “special” one-time non-member intro rate massage which is always offered regardless. Was not helpful.

I love this Massage Envy! Ive been to other massage places but Ive never had such a consistent positive experience like I do at Preston-Forest. They front desk staff and the massage therapist staff are always kind, professional, and welcoming. Ive been coming to this location for over a year and Ive been nothing but pleased with every experience!

This place was amazing. I miss everyone there all the front desk staff and massage therapist. Especially the owner! Great friendly environment, a place away from home you can go to get away! you are missing out if you dont schedule an appointment now!

The only complaint I had was that the massage ended way too soon. It was great and I could have stayed for 2-3 more hours!!!

Very good indeed! IX performed the massage and the staff that greeted me when I arrived were thorough and polite.

Amazing service, friendly and relaxed environment. My go to lady is my hero!!

2nd time with same therapist and was not impressed the second time. Wanted deep tissue got more of a swedish. Came out with just as many knots as I went in with.Had a good massage this time just shorter than was booked. Suppose to have been 90 min and got an hour.

The whole time I was there, it was SO loud. I could hear doors slamming and people talking (mainly staff.) Every other location I have visited makes such an effort to make it a quiet and relaxing place to be. This was the opposite.

OMG😍Liyan is amazing!

ALL. THE. STARS. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Tibi is A M A Z I N G !!!

The staff was of no assistance. I took my friend there as a surprise for her birthday. Not only were they incredibly rude, I did not receive a confirmation email like I had asked when I made the appointment and they offered no solutions for rescheduling. I WILL NOT be giving this establishment any more of my money and I will be sure to relay my experience with friends and family.

I get my massages with Mo, she is great! Ive only been to one other therapist when Mo wasnt available and it wasnt enjoyable at all. Honestly, I only go to this location because of her.

BE CAREFUL!! These people are trying to SCAM CUSTOMERS.A Family member was hired at this location for an Esthetician job, NASSIMA promised that she would be paying for the training, but after 2 weeks of training NASSIMA decides that she does not want to hire the employee even though the employee did pass all the theory and practical exams. When the employee asked her about the training wage NASSIMA denied that and said she had never mentioned about the paid training. i was thinking of signing up as a member at this location but after what i witnessed i would suggest please be aware as NASSIMA might do the same with someone else.

Another awesome massage!! Im already looking forward to the next visit!! Everyone at this location so far have done nothing but make sure I was happy!!!

They literally never answer the phone. I tried scheduling appointments multiple times. Finally just started driving further to go to a new location that actually answers the phone to schedule appointments. Worst service at a location ever.

Arrived early to fill out information before my 4pm appointment. Receptionist was nice. My RMT didnt escort me to the room until 4:05pm. We talked for a bit and I told her my concerns. I didnt realize until after the message was over that it was only 4:55. Which means I only got a 40min message (not 50).As I was getting dressed I noticed a sign saying Dont know what to tip your RMT? and suggested that for an hour message at $55 anywhere from $15-$24 !! WOWI feel no relief in my neck. I waited the 24hrs ish period to write this post for the RMT said it can take 24hrs to feel relief.It was a disappointing experience.

Such a great location with excellent therapists. Go and get a massage!😀

Painful. When I told the therapist that she was hurting me, she rudely asked if I wanted to end the session rather than trying something else. Only reason why this is not one star is because they did not charge me.

Best staff of any Masssge Envy Ive been to. Love this location!!!

Beautiful spa, friendly staff, great service.

Massage Envy - you make me sleep SO much better - yay!

I try to go once a week. I friendly help.

Great staff, very comfortable and Great massage

Great Massage!!

Joy is helping to heal me. I couldn’t be happier with my progress. She is the reason I have a membership and come back weekly.

Can I give a higher rating to Norita? She is the absolute Best! I drive 45 minutes to this location because of Norita.