Had an easy upgrade done. Shelby was great! Sorry I missed Fernando. Hes the beat manager a store could have. Been with Verizon about 15 yrs so always happy with anything they do. Thanks guys!

We have been with Verizon for over 5 years and have never experienced customer service like this. Theasia and Shelby made our experience effortless. They gave us our options and even advice. They were so patient with us although my husband can be a little difficult at times and he even said they were great! These girls deserves something...give them a bonus.

All the people at the Covington office are great.

Ferdnando Bailey, the store manager helped me tremendously. I had been having trouble with my phone for weeks. Fernando immediately recognized the problem and corrected it within five minutes. Ferdnando is a nice man who was also very courteous and so helpful. I had heard from friends how helpful Ferdnando was and was glad he was there to help me. I appreciate his knowledge and helpfulness!

Great store for your Verizon needs. Jessica went out if her way to help my transfer my service after already knowing what I wanted. She was super patient, answered all of my questions, searched for additional things that would help me later. She even stayed late to ensure my over 5000 pictures, 750 contacts and over 14,000 text messages transferred to my new phone from my previous phone and provider. I even went back a week later to purchase accessories that I typically would get online, just to have her help me again. Outstanding customer service, especially from a cell phone provider. Do yourself a favor and always ask for Jessica and dont go to any other location if you can help it.

The service from Ferdnando is always excellent. He is very knowledgeable about the products and services that they provide. He always goes the extra mile in serving his customers.

Marisa was a great help with purchasing our 2 new phones! She was very knowledgeable about both the IPHONE and Galaxy models. She explained the plans and return policies in great detail. She set-up and dressed our phones. She answered all our questions and great customer service!!! My wife and I couldn’t be more happy with the service we received!

Shelby was amazing! She helped me a lot, she was very nice and patient.

I went in to buy a new smartphone as my Samsung 7 was way out of date. I received tremendous customer service from a young lady named Shelby and saved a ton of money as well.

I love dealing with Versndohes very pleasant an knows a lot about phones.

Shelby did everything I needed with my need to replace my old iPhone. Awesome

Marisa was fast and friendly, knowledgeable and helped lower my bill, thanks for the fantastic job.

Store was hot ! I asked them to lower the heat. Thermostat was on 80. The store worker said she was not allowed to touch the thermostat but finally lower to 78 ? All customers present were complianing.

Excellent service. Extremely helpful.

My experience with the COVINGTON, TN VERIZON could not have been better. Fernando was VERY friendly and knowledgeable and a joy to work with.

My visit with Marissa this morning was very pleasant and informative. She was very professional and knowledgeable. Thanks again.

Great experience! Very helpful!

I have to say, as a customer of Verizon for 6 years, I have never had the great experience with any customer service representative the way that I had with Fernando Bailey. He went beyond the call of duty to make sure, that I was well taken care of and assisted me with any questions and concerns that I needed about my device. He made sure that I was knowledgeable about my device and all of the features that came with it. Im so grateful that I had such an amazing experience with him. Thank you so much Fernando Bailey for the awesome customer service experience.

Caleb was great, He worked hard to make sure that I was satisfied with my new phone and even stayed after his shift was over to make sure my needs were all met before I left. I will definitely go back to see him again when I get ready for a new device. Thanks so much for all of your help Caleb!

My phone was sold to me back in September at a certain price that my bill still does not reflect 4 months later. I have been reaching out to the store to no avail and to the manager. Still silence on their end. When I called verizon, they said they could do nothing since it was a privately owned store. I enjoyed my conversations with the employees and they are great people. But at the end of the day, my bill is $250 than what the phone was sold to me at

Shelby at Verizon was super helpful, knowledgeable and polite. Hope shes there next time I have to go.

Very kind and excellent customer service. Rating 11/10 for my visit and customer needs.

I had to go to Verizon yesterday after work because I cracked my screen. Marisa was the young lady that helped me out. I ended up getting a new phone because my old phone did not have insurance on it. She knew her products very well and she was so kind! I will definitely visit again when I need something phone related! Thank you Marisa.

My phone screen lost its battle with gravity and Fernando was incredibly helpful in finding a new phone. He made a stressful time very relaxed and was extremely informed on multiple different options. Ended up going with the Pixel 3 and he even helped me save some money. I cant imagine a better experience.

It was great customer service.

Shelby was very patient with me. I didn’t have my ATT PIN number to swap my services to Verizon and she worked very hard to help me.

Marissa( one of the workers) did so great helping me with setting up my new phone and helping me with all my questions. She did great and its for sure somewhere I would recommend and for sure ask for her.

Been a customer of Verizon for almost a year now and am very satisfied with my service! Thanks for all the help Fernando!

I want to thank Marisa Cordova for resolving the issue with my phone , when apple couldn’t fix or resolve the problems, but Marisa did. Job Well don’t.

The phone I had went on the blink. Being a die hard Verizon customer. Being out of town. I came to the closest Verizon store I could find which was VICTRA. I bought a new phone and accessories. The gentleman assisting me even connected my phone to my car phone. Then when I got home I couldnt get into any of my apps. So the next morning I came back and the same gentleman helped me and he set everything up for me. Talking about being wowed .If youre a Verizon customer you need to go to VICTRA ,they should be a corporate store because this gentleman fixed everything that I couldnt and he did it in record time. Better than the corporate store in SC. Victra you rock!

Marisa C.Is a professional in every aspect. Very knowledgeable and understanding in my concerns and thoughtsLove my new phone . Will do any future business there.Thank You

Ferdnando is my all-time favorite CSR!! I first met him bringing my mom in to introduce her to her first smart phone and he got her tech-world ready and then yesterday had his assistance along with a coworker in activating my new device and couldnt have asked for a better experience each time. This was after I called another store and was told they couldnt help me so it was that much more appreciated. Working in the customer service industry I have learned the difference between people who come to work and people who work to serve and he is definitely the latter and the entire store reflects it. No doubt 5 stars!

Received excellent and friendly service!

Excellent, professional, courteous, knowledgeable,Brighton . Avoid Millington(travis-rude) at all cost travel to Brighton

Nothing but high pressure sales,not what isbest for customer. Still believe store could become customer centric and make more money. High pressure reputation turns everyone off.

Very Very good experience! Fernando is the man!!! He and his employees will take good care of you!

Very well informed staff. Clean store. Service was very thorough.

Unbelievable job couldnt have done it with out Marisa!

Verizon wireless may lead the mobile industry but they are last on my list. This particular store was half helpful, didnt know at a code ment and has no optíns for stolen phones that lose connection with phone number causing my number of 20 or so years to not be useable, though not there fault but i feel since they are #1 they could have had more of a solution...

Very helpful and friendly.

While I was waiting to receive my new phone the two that were working were talking about beer and kegs the whole time I was there.

I give it a 10

1 guy working at store. Been with the same customer going on 45 minutes now. Hasnt even acknowledged me or the other customer.

Great service