The service is top quality!!Come speak to Mr. Michael or Ms. Patricia, they are so helpful and courteous!!!The jewelry is fantastic and they carry a Kleinfeld jewelry line that is to die for!!!!!

The first day my husband took me looking for a birthday present. Patricia and Tony were quite helpful and showed me lots of beautiful rings. I wasn’t quite sure and said I needed to think about it and I was so happy they didn’t push me buy immediately. Went back the next day and was finally able decide what I wanted. Thank you for not being pushy and being patient with me. It’s a big deal deciding on a diamond ring! I’m so in love with my ring though! We will be returning customers for sure.

I just wanted to thank Edgar for all the help he has provided. He has been absolutely top notch with all my purchases at Reeds jewelers. Can’t wait for my next visit!!!

Good service, purchased a Rolex this weekend. Manager took care of us from start to finish- great experience. Would definitely return, and plan to soon

My biggest pet peeve is my time being wasted. I am very patient and also knowing that we had a bad storm, makes me more understanding that a repair will not be ready at the initial prescribed time, but calling me on the phone to tell me my ring is ready only for me to drive there and is not available is somewhat ridiculous. If it wasn’t ready why call me in the first place I am not even in a hurry and I know the storm will cause delays but don’t call me thinking it may come in if not sure. That’s just bad customer service.

Nothing against the competition, but the service at Reeds has stolen a customer from J***d’s! Even during the height of the holiday season, Angelica, Patricia, & Tony made sure that I got the best deal for my upgrade (yes I said upgrade, ask them about the program!) and I came away with some earrings that my wife is sure to treasure for many years to come. Thank you guys at Reeds, have a Merry Christmas and thanks for surely making mine a bit more merry!

I personally love this store. The variety of watches they carry are fantastic! If you are looking for a great timepiece ask for Edgar! He will take great care of you.

Just bought my second GUCCI watch there and I love them, excellent service, highly recommend!

Very helpful kind generous and prices was good

All of the sales staff are courteous, knowledgeable, and professional. They have a large selection of high quality diamonds and jewelry. They service almost everything and are a Tag certified dealer.

They charged my boyfriend a substantial lifetime jewelry repair fee of more than 50% of the purchase price, without any prior discussion or asking him if he even wanted it or not. They forged his initials in the space that states he had asked for this service, which is a criminal offense. The receipt was surreptitiously placed in a booklet included in the packaging so the deception wasnt noticed until he had returned home. He will never purchase anything from Reeds Jewelers again and warns others to stay clear of this business.

Been to Reeds a few times over the years and each time was impressed with the level of customer service. Workers arent over-pushy like other jewelers and they always have the time to answer my many questions.

I recently had a great experience with the staff at Reed’s. I had just come from the gym (aka I looked disheveled) and was looking for a hard to find watch. They could not have been nicer and more courteous.After chatting and talking watches for a few minutes I had walked with a new timepiece.The only reason why I gave it 4 stars and not 5 is due to the store/location. It is your standard mall jewelry store, nothing fancy, nothing special.

I went in looking to buy my husband a wedding band and Mr. Tony Garcia helped me find exactly what I was looking for! Super friendly and very knowledgeable staff! Thanks to Mr. Garcia I will definitely be back when its time to pick out my own band!

I bought two items and I call her back that I wanted another one but she was out to lunch the lady was very helpful

Im giving them a single star, because I thought that if I gave them zero my review wouldnt be posted.Over the last 2 months, I havent had a single instance of positive interaction with this location. My wife bought me a G-Shock MTG a while ago with a warranty because of the price. I brought it back when this fiasco began because my wrist latch felt funny to me, seems the wrist pin had become faulty.I called Reeds and told them that Id found an issue with the band or the pin, the lady that took my call (Patricia?) said to bring it in and the gentleman that deals with repairs would look at it. I immediately got up, drove across town and walked in to find out oh, he just went home - strike 1. She took my watch in the back to look at it and said that hed need to look at it in the morning. I left my watch with a receipt and assurance that theyd call me the following day to let me know if he could fix it or if it had to be shipped out for repairs. If it has to go out, itll probably take 3-4 weeks before its back. Make sure to keep your receipt because youll have to have it to get your watch back. Well get back to the receipt later on, I promise.I never received that call about my watch being looked at or not so I called - not the next day, but the day after. I spoke to another lady who told me that the gentleman that looks at the watches wanted to know why Id replaced the wrist pin with an aftermarket one - strike 2. Why the heck would I put an aftermarket wrist pin in my nearly $1k watch when I have a warranty. At this point I was fuming pretty bad and demanded to speak to the store manager. She told me that shed go get him and placed me on hold, when she got back on about 5 minutes later (dang that store must be big) she said that hed gone on his lunch break and would call me when he returned. He called me around 5:30 and allowed me to describe the horrible lack of customer service that Id experienced over 4 days. He promised that Id get called when the watch was fixed and that it shouldnt take more than 2 weeks if it is just a wrist pin issue.I stopped in at around the 2 and a half week timeframe to find the same lady that Id dealt with the 1st night who now told me that itll probably take 4 - 6 weeks to get it back. Okay, now Im completely over this debacle - I just want my watch back.Flash forward to this Memorial Day weekend - remember that receipt that I had to have, well that must not actually be the case. I was out of town and my watch came back in, they did call my house (I guess there is at least one thing they did right). My son answered to find out that he could pick it up with nothing more than a drivers license that showed the same last name - strike 3. Good thing my son is trustworthy or hed have taken it straight to the pawn shop.If you are interested in customer service after the sale, this isnt the jeweler for you. I wont buy a single additional thing from them even if it costs me more money to get it.

Exquisite diamond jewelry, we traded my wife 1/2 karat diamond ring for a 1karat. We got a good price for the trade.

I got my watch battery replaced and a couple links removed for $50. Not bad since other jewelers both local and chain refused to work on the watch because it needs a bigger tool. Gave Reeds a try since I figured if they can work on a Rolex they should be pretty good. Now the second hand on my chronograph is set slightly forward. I dont need to time things that precisely, but its annoying that it happened. Glad It was just a ~$1,000 watch and nothing too fancy. It may be a one time thing, but I probably wont be purchasing anything from here. Definitely not a rolex/engagement ring.

I went in to Reeds To purchase a battery for my watch and was told they were not doing batteries due to the virus.I replied well people are trying on watches and rings and I viewed then going back in the case.The gentleman replied but they are new.

The staff at reeds is awesome. They are extremely friendly and willing to answer all questions. Tony the Rolex expert helped me select the timepiece that I know will last me a lifetime.

They have great jewlery its beautiful and very clean

Called for help on an item I had bought a while back. Person on the phone was very helpful and should be commended for the time he took with me.

Nice place to shop for jewelry.

I love it I got my ring there and absolutely love

Great help

My Madre works here great service.

I took my 4 ct bridal set and 2 diamond anniversary bands 1/2 ct each to Reeds the week of the 4th of July 2016 to have them cleaned. I was informed that my warranty expired in May and she inquired if I would like to purchase the Life Time Warranty. I would need to send my rings to the jeweler to have them inspected to see if any repairs needed to be made. I agreed. I get a call from Reeds stating that the jeweler will need to tighten the diamonds and have the rhodium redipped and the cost will be $51.00. I agreed and authorized the repair. I then get a call from Reeds That my rings are ready to be picked up. Last Friday (8/5/16) I call Reeds to inquire how much the warranties on the 4 rings plus the $51.00 repair charge would total. I was given the price of $4,890.74 ! In disbelief, thinking it was some kind of mistake. I asked for the name the rings were under and confirmed they are my rings. I asked how they came up with that total and said it was from the repairs that were made to the rings. I informed her I was told that the repairs were to tighten the stones and have the rhodium redipped and the cost was $51.00. Apparently the associate falsified the authorization. I asked to speak to the manager and said he would not be in until Mobday. I spoke to Lizzett the assistant manager and informed her I authorized the tightening of the stones and have rhodium redipped for $51.00. I did not authorize any other repairs because I was never informed of any additional repairs. I inquired what other repairs were made. She said 2 of the quad stones were replaced. This is the first time Im hearing about the diamonds being replaced and told her I did not speak to anybody from Reeds that diamonds needed to be replaced nor did I speak to anybody from Reeds that it would be $4,890.74. Asked her why the diamonds were replaced and said they must have been chipped, cracked, or damage. I told her I did not authorize this repair and I will be calling the manager on Monday. I speak to manager Edgar and states his understanding is that I have an issue with the costs of the repairs $4,890.74. I told him the issue is I did not authorize replacing the diamonds or the price of $4,890.74. His solution to their shady business practice??? He said minus the Jewelers labor fees, he paid $3,000 to have the 2 quad diamonds replaced and wants me to pay half of the cost at $1,500 for the quad diamonds, and now hearing for the 1st time that the prong had to be rebuilt, fixed the bottom of the band and the etching on the quad to give it that invisible look, plus pay the repair fees of $36.00 to have it cleaned polished and redipped. $48.00 to replace 1 diamond on anniversary band , $51.00 to replace 2 diamonds on the other anniversary band !!!! What??? Now Im hearing for the first time about diamonds on my anniversary bands that were replaced without my authorization!!! Nor did i speak to anybody from Reeds to tell me about these repairs. Edgar then states if I pay all of the above then he will sell me the Life Time warranty for $315.99 for quad ring, $149.00 for diamond wedding band, and $119.00 for each of the diamond anniversary bands to total $2,337.99. Or he said he can send the rings back to the jeweler and have him put the rings back to the conditions they were in.....how the hell would I know what conditions they were in when Reeds didnt bother to call me to advise of any additional repairs my rings needed. Its Reeds problem with the associate falsifying the authorization to have the other repairs done without consulting me or getting my approval. I will NEVER purchase from Reeds again. Needless to say I was a loyal Reeds Customer and had purchased 1 ct diamond necklace, 1 ct diamond hoop earrings, my parents 3 ct and 1 ct wedding rings aside from my 4 ct bridal set and two 1/2 ct diamond anniversary bands. I definitely was not treated like a valued loyal customer or treated like a member of the Reeds Family. Im taking my business elsewhere!!!

Staff was helpful and courteous. Unlike sales...beldens...and Kays in the mall.

Went to Corpus Christi Mall, did not go into REEDS. I went into Kendra Scott.

Thanks for the Awesome Earrings

Ok

Excellent