Donna was amazing at explaining everything with regards to upgrading AND getting my new phone set up. She is super personable and knowledgeable.

Worst customer service experience I’ve ever had. I was in the store over three hours just to get a line transferred to a new account (the guy was working on it the whole time, there wasn’t a wait). While there I was told I could trade in a device for a $700 credit. However, it has been multiple months since the trade in and I haven’t seen any credits to my account. I’ve dreaded the idea of going back so I tried to work with customer service online. The first time I called I was told the credit would be processed shortly. The second time I was told I would have to go to the store for assistance…

Jackie was amazing and patient. She did everything she could to make sure that she saved me the most money and all of our needs were met. When I have bought a new phone in past, I have left feeling like I paid too much. Jackie explained everything and made sure that we only paid for what we needed. Definitely 5 star service! This was while dealing with 3 kids asking questions. She took the time to answer all questions and give great service. Thank you again!!

DO NOT GO HERE, go to an actual Verizon store. If you have I would take your bill up and have it looked at from the actual Verizon store, also have them check to see if you have sub accounts you didnt set up. Got two phones and a computer upgraded from this location. They talked us into the promotions of 425 off the phones. Come to find out They never applied it to our account. When we spoke with them they told us it would show up over time. Fast forward a few months, we tried to upgrade another line at the actual Verizon store and our account was blocked because we had a 85 dollar past due balance on a sub account we didnt set up. Called customer support and they said they should have never moved our lines. When they did it caused fees that did not apply for what we were doing. We went over our bill with customer support and they charged us 80 dollars for services that should not have been there. We went back to a previous bill from the same place and they over charged us 60. If you want to keep your account correct and money in your pocket, do not go here.

Amazing customer service! Ian helped me set up my new phone and I couldnt be more pleased with his help and knowledge. Super helpful, knowledgeable, and attentive. Wa G was cool too. Will definitely return for my next phone!

Jackie is AMAZING. Shes super friendly and knowledgeable about the products. She will assist you in all your Verizon wireless needs. Go see her!!

My experience with the service at this location has been excellent. Your salesperson is very knowledgeable and helpful as well as personable. I was very pleased and would recommend your store to my friends and associates.Debra Oakley

Jackie was very nice to me and our mom and knowledgeable on all the equipment sold to us. She and Wajeeh had perfect customer service and them both should teach other coworkers to have the same experience as having excellent customer service. Thank you both for everything.

Wajeeh and Jacky are amazing!! Helped me as soon help me as soon as I walked in and was very productive with my experience and multitasking with my kids. If you want a good Verizon experience this is the place to be

JackieWas a very professional young woman very helpful thoughtful to my name as a customer I will be used on Verizon from now on because of the treatment I received from her and the extra mile she went to do her job correctly with integrity and honor I appreciate it she needs more money, and she needs to be running this store thats what yall need to be prepping her to do I am a former combat veteran and I know it is a great leader thank you very much

I had an experience with one of the representatives wajeeh he gave me an excellent customer service and I ended up buying six phone lines from him. I will definitely recommend a location have a very polite sales people and excellent customer service look for wajeeh. He is the store manager definitely recommend a location.

Jackie was amazing!! She went above and beyond to make sure my problems were solved. Even when it seemed unsolvable she found a way! I highly recommend her and this store.

My experience was great with Mr Wa G after being frustrated since I got switched to Verizon he was the only one that was able to resolve my issues with my promotions and on top of that he explained to me all the new deals and got me to enroll to get insurance on my devices and made sure he could save much money as he could so I felt he was actually looking out for the customer definitely needs some kind of bonus.

Great experience at this authorized retailer. No aggressive sales practices or being rushed out to get to the next customer. Just a great helpful employee that was patient and informative. I’ll definitely be coming back when I’m ready to upgrade again.

Evan, Wa_G, and Jackie were very professional and helpful! Love my new phone.

Victra Verizon is the only place I will ever go again to for phone service. Both of the men in there are the best & am so happy with the service we received. Waleeh & Ian yall are the best!

Jackie and Evan where very professional and helpful. Would definitely recommend this Verizon store.

Highly recommend this store. Brandon really spent time with me setting everything up and both him and Wa_G really know their stuff. Made my transition from apple to Samsung seamless! Thanks guys

Wa g was freaking awesome he went above and beyond to help me I truley appreciate him

Wa_G was AMAZING !!! Tremendously and ALL of this is an understatement. Wa_G is taking care or Verizons Assets with Outstanding customer service, diligence, and virtuosity. It blows my mind how tough of a time I had today with having my account suspended due to none payment when I didnt have my pin code to my account to make a payment. However, that didnt stand in front of Wa_G to ensure I had access to my account in order to make a payment to restore my services. So Thank You Wa_G for going above and beyond and providing note worthy customer service. I hope that management and corporate see the level of service that you sir are catering to their clientele and covering Verizons Assets when Verizon aint even covering them. Thank you again Wa_G for making sure... how does one of Verizons slogans go again? Making sure that Im covered. So if his manager or the owner of this store, or corporate is reading this! Then please give this man a much needed pay raise, or an office with an ocean front view. Whichever comes first sir, thank you again, and I know your going to be successful wherever you are employed a d make a career. Hopefully Verizon sees that your taking care of their Assets, and decide to take care of your Assets. So they have happy and loyal customers and you have a career or employer who values your service.

Wajeeh helped me save some money by getting me switched to prepaid and I’ll sure be coming back to do more business with them

Jackie was the greatest associate here and helped us out with new phones and some extras!

Great customer service! Evan and everyone at this location go above and beyond to meet your needs.

We had a good experience with the friendly and helpful staff at Verizon off 242. The sales person spent over an hour helping us to select a new phone and was even able to transfer a lot of my info off my apple phone and onto my new Samsung!

Wajeeh and Ian were a fantastic help. We are very pleased with the service and the products.

Jackie was amazing!!! She went out of her way to take care of us and make sure we were completely satisfied!!

Went in to switch over from sprint. Brandon was very helpful and and professional. Very pleased with my experience

Waj is the man to see. He was extremely helpful and went above and beyond to help me understand billing as well as the proof I personally needed for promotions that were out of his control. I went in to cancel in all honesty because of concerns that were of no issue with him but Verizon itself and LG. Way to go man for making it all happen for me and doing every last thing you could. I will be back for more cool gadgets!

I told him what I wanted and they got it for me. Very friendly, and very knowledgeable

Wajeeh was patient and very knowledgeable. Actually save $ on our bill. All in all we will be back.

Ian was great. He knew the exact type of phone that I needed after I told him what I was looking for. Hes great at his position the other gentleman, I didnt get his name, was also very helpful.

DONNA AND EVAN ARE THE BEST!!!

Ian helped me replace my stolen phone. Great help and very personable, professional and efficient.

If you dont want to make $960 mistake, learn from my lesson. When I saw Verizon sign on the new plaza of our neighborhood, I went to the store. As you can see on the picture attached, I didnt notice that it is a 3rd party authorized retailer. I desired to move my 4 lines to Verizon at low cost possible, so I went there twice to ask 100 questions about starting fee and the plans. All I heard from the representative, it is only $19.99 and $200 MasterCard gift per line for switching to Verizon. After the process was almost finished, they surprised me that there is an additional cost of $10 per plastic sim card. Now it is + $40 more. After I downloaded the Verizon app, I found that there is another $30 activation fee per line.Oops, another + $120 more. When I went home to apply for my $200+$200+$200+$200 gift cards through the website they gave me, I found that I am not illegible because I didnt buy a new phone from Verizon and the promised prome didnt work. So I lost the hope to get $800. My mistake was that I didnt go to official Verizon store which I didnt know there is a difference. As I found from Verizon, they dont charge $10 for sim cards at official Verizon stores. Also, Victra doesnt have access to Verizon accounts, so they couldnt tell me that there is extra activation fee per line. The Victra worker was not knowledgable like Verizon reps to say to me that $200 promo will not work for me. Now, you may have a question - It is your mistake, why did you rate them 1 star. As a small business owner, I believe every business should operate with integrity. I gave that store 1 start for lack of integrity. None of them told me that they are Victra and not official Verizon store. They didnt tell me right away about an extra $10 sim card even though I stopped twice to ask it. They reassured me that I qualify for $200 promo per line and will get it in the mail within 30-60 days to spend for anything I want.As a conclusion, next time I would spend 5 mins and drive a few miles to a nearby official Verizon store than go to Victra. However, you may have a better experience with them. They just opened, and maybe I was first to encounter it. So good luck, but check on integrity first!

People were extremely helpful and knowledgeable. A pleasure to do business in this store.

This store and the employee was the beat experience I have ever had when getting a new phone. Thank you for goin above and beyond

WA-G helped me out with an awesome flip phone for my son. Bad grades = phone of shame!! Pick yours up today.

Customer service on point! Professional and quick. Had me in and out the door with my upgraded iPhone in a flash.

Jackie was really helpful and kmowledgeful about everything.

Wonderful service awesome people

Great customer service and will definitely recommend this location!!

The guys in there are seriously nice, ask them a question like Where can I find (such and such) and theyll help you out, definitely recommend them.

Both gentlemen that helped are A-1 guys. Very knowledgeable and friendly.

Place is great, people are great, can’t remember the gentleman who helped me, but the people who work here are great.

The guys at Verizon did a great job and was patient with me and my questions

Wa_G and Ian are very helpful! They are very friendly! Made the whole experience easy! Hooked us up with some great deals as well! This location is out of the way of our home, but we are definitely willing to make the long drive to this Verizon for the incredible customer service!

WA_G was amazing. He sold my husband and I 2 phones and transferred all our information, set us up with cases, chargers and liquid glass to protect our screens. He was amazing and explained everything he was doing so we would understand the process.

Verizon @242 — these guys were amazing!! They helped me out on getting the new iPhone11 pro in no time. Very helpful!!Answered all my questions and delivered in a very professional and friendly manner. Just what I expected from a store when I have a day full of errands. Thank you so much Wa_G! Not to mention all the extra accessories I got ... 👍🏼the best !

Ian was great! Great customer service!

Was very helpful and willing to help me and my son with everything we needed and I would recommend him to anyone that looking for a phone.

WaG... outstanding service... patient in getting us set up with Verizon... nice smile and super personality... looking forward to his continued service... comes a long way to assist the Montgomery TX community... hang on to this employee! KUDOS to WaG...

This was the easiest experience Ive ever had getting a phone. Kristen was nice and helpful. She saved me $50 a month on my bill by switching me to a business account. Thankful to have them in the area.

Best Verizon experience ever! Wa_G and Ian help us with getting new tablets! Made the whole experience super easy! Very nice and personable people. Definitely going to make this Verizon our new store!

This was a great experience for us by wajeeh and Harries , they did all they could to help us even in a complicated situation. We would definitely come back to see them again !! (:

Wa_G provided exceptional service and was able to provide me what I came to the store for and more. Great person and location to do business with.

The staff at the store is nice and friendly, they go above and beyond for any issues or needs you have. They even break everything down for you ahead of time on a easy to understand checklist. I would highly recommend this Verizon to anyone, love the way these new stores look!

Wa_g was very help very informative about the plans they had to offer and gave me the best promotions to see him if I want the best deal

Wa_g (Wajeeh) is an excellent employee. He goes above and beyond for his customers. I came in to get an iPhone for my boyfriend and walked out with two iPhones and an iPad. He gave us such a great deal I could not pass up. Verizon is very lucky to have such an outstanding employee like him. He definitely needs a raise for all the hard work he does. He helped us even after Verizon had closed. It looks like he really cares about his customers and enjoys what he does. I have never been to a Verizon store with such great customer service. I will definitely be coming to this Verizon store from now on. Thank you so much Wa_g (Wajeeh)

When i walked in, a wonderful gentleman helped me find my needs. His name was Wajeeh and I strongly recommend that you go to the verizon on 242 to get helped out by him. Great find!

Everyone was great and they even took the time to help us save on our bill! They were very patient and helpful! Great and easy location! We will for sure be back again!

Came to the store to fix my phone screen and Wa-G was very helpful. I ended up leaving with a new tablet! Very pleased.

Wa_G was quick informative helped us transfer everything and made this process very easy I would recommend him and suggest you go see him Im happy with their customer service

Me and wife experience was very positive. WA_G was excellent in selling us 2 phones and setting them up and transffering our information.

Loved my experience!! I would recommend to anybody that needs to switch service or buy a new phone 😀😀

To all at Verizon, I was greeted promptly but professionally by Wa_G at the store on 10161 hey 242 on December 30 and was treated with the utmost respect and professionally throughout the experience of purchasing my phone. He is a keeper. The best of manners.He will be recommend Ed lol

This version place is awsome come talk to wa_g he help me out alot was great customer service patient and great person come talk to him if you need a phone or if anything is wrong with your phone !!!!

Great experience very helpful. I would recommend wajeeh and Verizon to anyone !

I have been a Verizon customer for more than 10 years and THIS is the first time that I get exceptional customer care. Wa_g you’re the best. Thank you, thank you

Wa_g was excellent help as always. I have been coming to the verizon location on 242 since it opened and he is always providing excellent customer service and feedback for anything new that comes out.

I was there Tuesday night. I had a smashed phone and didnt know what to do. The young gentleman there was very attentive and helped me get a brand new phone. The manager on duty was amazing and explained to me my contract and helped the sales man get me not only a new phone but one 100xs better with new earbuds free of charge. This store has been by far the best store I have ever had to go in and actually have the employees talk and care about the customers instead of having a tablet in hand waiting for the next big sale. This store is one of the last few that understand customer service and they deliver 100% I would go back there before going anywhere else.

Crystan helped me with getting me set up with my new lines really appreciate all her hard work thank you for amazing customer service.

Y’all Wa-G is the ABSOLUTE BEST consultant to work with. I walked in wanting the IPhone 8 Plus and a new line. I walked out with an iPhone 11 a Apple Watch series 3 and a tablet because the deal he got me was way too good to pass up. I’m a hard customer to sale too but Wa-G was super knowledgeable and made me feel comfortable with my purchase and I know he’ll always have my back with the devices. My fiancé and I loved working with him and had the best experience then any other carrier I’ve been with. He answered questions that I doubted he would have the answer for but he had them on the spot. Thanks Wa-G!!

Great experience over all would refer entire staff to anyone I know or run into looking for phone and or service..

Very helpful and grate service

Wa-jeeh did very excellent work and have a excellent plan on this phones and Im very happy to have this on christmas gift.

Wa-G at the 242 Verizon store is amazing!! I had nothing but problems with my iphone and he got me all set up with a new phone and got me all set up! Patient as a saint! Lots of knowledge and fantastic customer service!! Thank you W!!!

Wonderful help for Wa_G

Wa_G was extremely helpful solving an email issue and setting up new devices.

Wa_g waa very helpful even help me save some important information and apps.

Great looking store with extremely friendly staff. I was able to get a HUM for my sons truck and they even installed it for me.

Crystan Lewis is so helpful and attentive her team is very friendly ,knowledgeable and fun I will be coming back to this location.

Very happy wa_G was so helpful with me to get my new phone and watch thank yall

Wa_g helped me so much with a very hard to fix problem. I am so completely happy with his kind and helpful service and diligence to fix my problem!

Great service,, friendly staff!.. glad to have them in the neighborhood.. highly recommend!

WAG was a very helpful and informative rep. He made our experience enjoyable.

Wa_G and Mike at 242 verizon was amazing and went above and beyond to get me taken care of.

Sales person very knowledgeable very helpful

Sh I could give zero stars!!! GO TO AN ACTUAL VERIZON STORE, SAVE YOUR TIME AND ENERGY!! I went in early sept to see about switching my 4 lines from T-Mobile.. They told me the iPhone and androids were bogo and with my USPS discount I wont have activation fees.. So I traded in 2 phones on the spot and mailed one in.. Got my first bill for almost $600 .. I was told it would be high the first 2 months but they had activation charges of $160 on there.. My second bill they credit the $160 after I called customer service.. Well come mid October I havent got the $450 for the phone I mailed in or the bogo on the iPhones. So I go up there and krysten said she look into it... She called me 10/17 telling me she was working in the bogo and also looking into the $450 credit on the phone I mailed in and shed call me back in an hour.. Well after a few days if hearing NOTHING I sent her a text, no reply, so the next day I sent her an email.. Still NOTHING! So today 10/28 I go up there to see whats going on and she wants to get an attitude with me.. Bless her heart! Thank god I had just took my meds and was able to count to ten before I let her know Im not the one!! She called customer service and was snappy with that rep . today was the first I heard that I was suppose to submit for 4 $200 gift cards for my trade ins.. So when I left today not much was accomplished and Im REGRETING ever going to Verizon!! Nothing but lies to get me to switch to them.. If its not straightened out by Nov. 1 Im canceling and going back to T-Mobile and I will get the phones I traded in BACK!!

Wa_g was very helpful and explained all my options in great detail.

When I visited the store I was greeted promptly by some friendly faces. Crystan waited on me. I needed some information about my phone settings and my bill. She answered alll my questions in detail. She reviewed my bill and made some suggestions that will save me money. I havent had that level of customer service in a long time. Crystan went above and beyond in every respect! I will definitely be visiting this store when I purchase my next phone.Crystan is a 10 in my book!

Wa_g did a great job helping us and getting us set up!

Had a great experience with WA_G. Very knowledgeable and excellent costumer service.

Customer service was Great! Wa_g was very knowledgeable and helpful !

Wa_G provided excellent customer service and helped us find the phones we wanted quickly and efficiently. Very friendly.

Crystan Lewis is amazing! Her customer service is excellent and she helped restore my lost contacts from my previous phone when two other stores did not even try. The Greenspoint Verizon store near beltway 8 was pitiful, and I was ready to leave Verizon. Crystan helped restore my faith in this company. She cares about customers and is genuine. She cares about customers more than any other store staff I have experienced in Houston and El Paso. Thank you Crystan. You help alot of people.

Wa_G was fantastic he was really helpful and very informative

Very helpful and take time helping customer.

Ask For Wa-G very good at customer service and taking care of business

Took great care of me and my service.

Absolute terrible. Drive a couple miles up the road to the Verizon by the mall. These guys will lie through their teeth to sell you service and not back it up. Even call you a liar when working with Verizon customer service.