I went today to the loop 336 store as directed by customer service, to exchange a modem. First of all, they tried to force a mask even though Texas has lifted this for many months. Anyway, I needed to exchange my modem and the lady wouldnt even look up my act, she just said we dont have that. This was after the customer service rep said they would have my equipment. Their service is one of the worst Ive experienced.

Super expensive and there’s always an outage, never any ETA. One customer service person told me that the Government had turned off myInternet. 10/10 will be switching. Would have given Suddenlink 0/5 stars but 1/5 was the lowest possible rating

This joke of a company charged my elderly 77 year old mother $75 for a pay per view boxing event. Of course she does not watch boxing, doesnt even know how to order a pay per view event. This joke of a company wont remove the fraudulent charge off my mothers bill. Even spoke to a manager today and still they wont remove the fraudulent charge. This is the way they treat their elderly customers. They take advantage of the elderly and rip them off and wont even consider removing the fraudulent charges. What a joke, DO NOT DO BUSINESS WITH THIS COMPANY. Wish I didnt have to give this 1 star.

I went to their store today on 336 LOOP--i was directed by customer service to go there because they were going to help me with sending proof of a promotion to their dept. The lady who assisted me started raising her voice and kept telling me that she could not help, that she did not set up the service , that i was not going to get my promotion and she was all around horrible with customer service. I give you one star because the manager came out and help me--he was able to send my documents over to the promotion team which is all i was requesting. The lady there did not even let me explain what i was doing there, kept telling me they had nothing to do with it. Again, i was following customer care directions and all she needed to do was sent the documents--i was not asking her to honor the promotion. I told the manager they need to train their employees better. The manager was very helpful though.

I would give zero stars it I could the service is spotty random times it will go out for no reason. My real issue is I cancelled my account back in July they charged me for August I called them asking them to remove the charge they said I cancelled my account after the billing period so this charge was correct..okay fine I paid it I asked there will be no more charges after this as I returned all equipment I was told I wouldnt be getting charged any further well more lies I got charged for September just a few days ago.. please do not use this provider they are the worst!! Ill be looking into legal action for these unauthorized charges.

Worst company to deal with ever... Thanks goodness there’s more options for their services. Did I mention they’re the worst? Came to drop off equipment to COMPLETELY cut service with them and they can’t even public correct store hours 🤦🏻‍♀️.. Google says store closes at 6 ( and it was updated by owner 3 weeks ago) yet the store has a tiny sign that says they close at 5 instead of 6... even on that they make you waist your time...

Warning do not use service. be warned. I signed up for service ( 1 gig) could no even send emails with pictures or text from my phone. complained and tech brought new modern to no avail. Finally quit to with Tachus ( it works great) I returned equipment on 23 June. was informed that I would need access code which I provided and notify sudden link . sudden link continued to charge me an then put my account in collections. bad bad bad. they offered me free service and credits to stay to receive something that does not work properly. can not resolve issue. bbb or social media? sudden link is charging me over a month of service that I did not use

This location is closed. Had to return equipment. There is a box outside to return it, but was advised by customer service over the phone not to put it in the return box. Whats the point of having it there if you cant return your equipment? Customer service advised they could not email a return label to me. They said I had to go to their web site, fill it out, and print it. That information would have been helpful when I canceled my service, but they failed to let me know.

Outages all the time dont give credit they the worse company I thing the city of Conroe need to let another company come offer service to those that have SHITLINK services

The customer service rep was very helpful on the phone I ask her questions about my Wi-Fi we talked about the modem and the replacement. I had an appointment scheduled to have it replaced however I ask if I could go to the Sudden Link store and get a replacement myself to avoid the delay. She advised what needed to be done once I got the new modem, problem solved.

I was witness to office manager talking very mean or rude to another customer. I pray this is not something that happens often. The Latina lady very respectful. The other to ladies need some help on talking to people. Plz take care of this and I pray I get no recourse out of this. I like suddenlink and it has not always been like this. Im sure the lady that was being talked to that way is probably writing a review also. She even said shes done with you guys.

I have been a suddenlink customer for over 10 years. 10 YEARS!!!! I even kept the service when we moved. When I called to get a little help with the bill the lady in retention was rude, and offered me 10 dollars off. This was so insulting. Several customers on my street, and the next, have the same 1 gig plan I have for 43 dollars a month for a year because theyre new. My OFFER was 83 dollars a month. Thats down from 94 dollars. Wow, nice way to treat a loyal customer who always pays his bill. Loyalty means nothing to them. I am so over it. Also the service is constantly having outages, and the1 gig is mostly 700 megs during peak times.. youll get 1 gig after 11 P.M. and before 8 A.M.

Wow. Worst internet provider I have ever felt with. I have never seen such a disorganized company in my life. If you have options for other service, run away from these guys as fast as you can.

Worst customer service for customers on the planet! Joke of a company. Called for support over the phone no help, sent a 3rd party contractor to house and they literally had no clue how to resolve issue. Went to office in Conroe to return equipment and was told, they dont give receipts, nothing. Called to verify equipment return and got and outsourced call center that can barely have an intelligent conversation. SOOO BAD on every level!

If you have options in which I do not, run away from SuddenLink. I spend hours trying to get my internet to work weekly. I must have internet for work and have no other option and it is so very frustrating. This morning I have spent over an hour rebooting the modem, going through phone calls with customer support where no one answers but I can here voices speaking different languages, they call back but still no live person on the line! Stay away!

I have endured sudden link for years because theyre the only provider in the area. Im happy to have sold my house and move on from suddenlink.When I went to return the equipment, is Emma the people try to get me to return the equipment without giving me any proof that I had returned it.. When I refuse to do so they literally raise their voices and were very aggressive about it.2 or 3 years ago when I had to exchange modems, I had a similar problem and didnt get any proof of leaving equipment is lean equipment but of receiving equipment.. The next bill came with a charge for equipment not returned. I fought that for 6 months.. I wanted to make sure the same thing didnt happen again.This office in particular has no professionalism.

Suddenlink= suddenly no link to the internet. Accompanied by free waiting music as you wait for hours daily to get the connection back... If you have any other choices choose them. Think over 1000 people rated them as wort or less than average with a 1.7 star rating..... Just go out of business already!!!I spent so many hours on hold its ridiculous 😂 even now on hold 46 minutes and waiting. They said 12 minute wait 😆 math and technology is definitely not their thing

You’ll have faster communications with a homing pigeon. This service works ~20% of the time.If your service was as consistent and responsive as your unhelpful reply to this review, you would average higher than a 1 star rating

Customer for 7 years here. Over the years I cannot think of one time I got poor customer service from suddenlink. Sure, we have outtages every once in a while but the service is always restored quickly. We are happy with our internet speed and consistency. Where we live now we have ZERO cell signal somehow so we 100% rely on our home internet and we have had no unforseen issues in the 3 years at this house.Today, I visited the store location in conroe TX and received impeccable customer service! The staff there were all very friendly and professional.

Literally have had them for a month and everyday internet goes out! Now internet is totally out can’t get a hold of any customer service people. I miss Comcast but can’t use them in my apartments. I’m dropping them today and going to consolidated.

SuddenLinks Bundling/Packaging of 12 Month Promotions is a sham... After 12 months you have to remember to Renew the Promotion, else you are charged Premium Rates... I use their Auto-Pay service and dont see the increases until a few months bill cycles have occurred and I have been charged about a $100 per month premium before I call in and ask for a Promotion... If there were another provider servicing my location, I would more than likely use them. Hopefully one of the 5G providers will offer high-speed home service in my area very soon.

I just experienced the worst customer service from Suddenlink. We have only had the service for a little over a month and we were experiencing slow internet speed for downloading and streaming. We kept running speed tests and we knew something was not right. I would schedule a Tech visit and then they would call the day before and say everything looks fine on our end so you will be charged for the visit. They put all the blame on us and our devices. Even though they kept saying they were making adjustments on their end so it was not our devices or anything we were doing. We went about 3 weeks with poor speed and the Tech on the phone told ME to call billing and get a credit for the poor speed during that time and when I did they refused . I have never been treated so unprofessional, and no acknowledgement or apology for what we went through. We were even told to bring our Modem to the Suddenlink store and when my husband did the guy at the store said I dont know why they told you that. We dont trade out Modems the Technician has to come out to your house first. We never got any apology for giving us wrong information. Customer service treated us like we were stupid and blamed us for everything. I regret our decision to try Suddenlink even after I read all the terrible reviews about customer service. I guess I was hoping we would have a different experience. Customer service needs some training in listening, understanding , acknowledging and apologizing to their customers. Blaming me only made me more Irate and Defensive!

We were treated very badly by a shockingly rude technician. I called to complain. The supervisor Brian Pruet called me back and came over himself and sent a very experienced technician Mike to fix our internet and tv service. They were wonderful and went above and beyond to help us and fix the service that stopped after about two hours that the other tech set up. We are both very happy not only that we now have tv and internet, but how wonderfully we were treated.

I received GREAT customer service at this location today! The ladies were extremely helpful and friendly. Thank you!!

To political. Cant fix my problem with billing even,though they. Attempted to. I still have the same issue with my billing. I hate suddenlink!

Dealing with this company is honestly its own brand of torture. If you value your sanity and have the blessing of being able to freely choose a different provider for any service please do so.

I should have known when I saw a 1.7 star rating they were a terrible company. They are as uncaring as they are incompetent. I’m sorry I tried to use their cable services. 18 days after starting service and about 15 calls later with still no solution to my issue I’m done. Good luck next customer.

This is the worst experience I have EVER had!!! We don’t even have a choice for another company and I’m sure they know that so they treat you like you aren’t important. I have been trying to get internet installed for OVER one week and have been on the phone a total of 5 hours with these people. Still NO INTERNET!!! I’m at a loss for words. I have lived in other countries and have NEVER had such a horrible experience. 🤬🤬🤬🤬

Called to set up the tivo service on 2 tv’s and tech came to my house yo install. Couldn’t install the system on my second tv and told me that he’ll be back in a couple of hours yo finish. Never showed up. Call office again and second guy did not know what he was doing and also said he’ll be back, never showed up as we’ll. Called to cancel service. Wouldn’t recommend to any family members.

Just recently got the service. It was great the first few days and then they came out to bury the cable and boom my WiFi is gone. No one gave me a heads up and I work from home so this wasn’t good. Frustrating first day without WiFi because no one on the phone could tell me what’s going on.Today Andreas came to figure out what’s going on and was super helpful! Very professional and helpful with getting the issue resolved.

CUSTOMER SINCE 2009, AND I FINALLY HAD ENOUGH OF THE ENTIRE ORGANIZATION. 996 REVIEWS TO DATE WITH A RATING OF 1.7. POSSIBLY THE WORST CUSTOMER SERVICE/UTILITY PROVIDER IN THE USA. YOU WOULD THINK SOMEONE IN MANAGEMENT WOULD SEE THIS AND DO SOMETHING! THE REVIEWS DO NOT LIE, TRULY TERRIBLE CUSTOMER SERVICE AND RELIABILITY. MOVED ON TO TACHUS AND PUT A $45 ANTENNA IN MY ATTIC, OVER 60 CHANNELS FOR FREE.edit - after Greg left message below. You were given numerous opportunities to address the issues and failed to come close to taking care of them. Its really easy to post this nice message, then do absolutely nothing about it. Not to mention the service calls that you charged me for when your technician did NOTHING inside my house. I know, I watched his every move.

Have the internet service. For years with other carriers I have used my own router. This company designed their program in such a way that you use theirs. Throughout the day, everyday, the net goes down. Sometimes for several hours. This was the only option in the area we rented, minus satellite of course, and is the worst provider we have ever used.

It is literally always something with this company they are very unprofessional and cheap you will wait days for any type of service experience frequent outages and forget about getting a hold of a person much less one in a building that isnt so loud you have to repeatedly ask them to repeat themselves. If we had more providers in the area we would not be with this terrible provider

Well theyre definitely not Cox Cable who I was with for over 20 years, they got a lot of work to do customer service wise but they are slowly becoming a leading cable and internet company in time Im assuming theyll get all of the kinks out I am a new customer and my setup had issues for the first 3 weeks and now its steady

They do not set up service correctly the first time and then they charge you to send someone else out to set it up correctly.

The automated service is absolutely horrendous. Theyre was absolutely no option to select for my situation. It kept throwing me in circles because I dont have an account number.

I could write a novel about each and every individual instance of horrible service I have received from Suddenlink over the last 5 years. I will save your time - clearly this company has fundamental issues with their 1.6 stars on nearly a thousand reviews.Ill leave you with this: If you have LITERALLY any other option for cable/internet, take it. YES, it is THAT bad. You will be shocked that it is even possible for any company to operate so poorly and have such poor customer service.The 1.6 average is generous and honestly a reflection of the inability customers have to give them a 0 star rating.

After a long and painful disconnect phone call, I was told to return my equipment. I was not able to return it in exchange for a receipt. I was required to drop it in a box outside the store Front at 336 Loop North. I am still waiting for confirmation that they have received my equipment, its been at least two weeks. Also beware: Suddenlink only bills full cycle. If you disconnect in the middle of a cycle they will still Bill you to the end of the cycle that you are in. They will not send someone to disconnect you until the end of the cycle. I am anxious about their technician touching my utility wires- The company doesnt seem very concerned about good customer service.

Find another internet server. This is the most undependable service ever. My internet goes in and out about ten times a day and is out for 10 minutes to an hour at a time. Horrible service.

If you lose internet because they installed your neighbors internet incorrectly and they send someone out (a week later) to fix it, they will charge you $60 for a service call fee. I didnt receive any new equipment during that service call - apparently Suddenlink doesnt pay their workers, they make you do it for them.

Scam company dont get their tv service bundle bad quality and when youre ready to cancel their tv services and keep internet only they will only knock off $20. They play with their prices nothing is set very unprofessional.

1)Suddenlink charges their existing customers outrageous amounts after the initial promotion is over while extending better pricing to new customers. 2)They only respond immediately when you are establishing new service. When there is an issue expect to wait up to half an hour on hold. 3) Internet service is unpredictable with at least 1 disruption to service a month. Do yourself a favor and choose Tachus & subscribe to streaming services instead.

The service of internet is great but they charge for stuff on your bill that isn’t right and when you call and ask about those issues they don’t fix the problem. They said they have to charge it and you have to paid it, doesn’t matter you didn’t request it, If you want to talk to the manager .... they said the manager said it , and there isn’t any manager on the phone.....and there isn’t any way to have a better response or fix it. Be carful with your statements , you will see the lies. 😡

I have retyped this review multiple times. Trying to figure out the best way to leave a helpful review.After multiple attempts it boils down to this. Your going wish You had saved Your money and moved closer to a more reliable provider.

Horrible customer service its like no one understands anything. having to repeat 100 times with clear English even speaking to an English person. Just dont go here.. been on the phone multiple times with Suddenlink its like no one knows how to read their screen. they asked the same questions so many times and have to repeat myself so many times. canceling service that never even happened is literally the most confusing thing for them no one knows how to do anything the installer shows up and does not finish the install and they dont understand why we want to cancel the service after three no show attempts to finish the install this place is a joke it doesnt make sense how a company could be so horrible with service and install. And they are also trying to tell us that we need to pay for services not installed and not able to use the service.. this is going to be a nightmare......

Customer Service is absolutely the worst. They are desperate to keep business, so they offer low prices if you call to cancel, but Im going to pay more somewhere else just do avoid bad business practices and the worlds worst service.

Initial internet service started around Nov 2020. Technician installed internet/cable but failed to bring WiFi free extender that was promised. A month later the next guy installed wifi extender next to cable box and started having problems with the cable box. A month later the next guy swapped cable boxes, didnt work. Kept running outside to talk to someone else. He disconnected the wifi extender and box started working. Since that day, Suddenlink been charging me for 2 cable boxes. Ive called every month but they kept charging me. Spent hours on the phone with non English speaking customer service. Im done wasting my time and $$$ with suddenlink. STAY CLEAR OF SUDDENLINK.P.S. why press 1 for English when your customer service cant speak it.Your auto response is nothing more than lip service. The same lip service that Ive received over the last 6 months. SAVE IT!

This is a horrible company. You dont care about your customers , because you are a large company. And we are the little people.

Past few days Suddenlink has been off and on with our internet was told work is being done in the area. Edit. Come to find out Suddenlink is the problem not my router. They purposefully design their packets to detect when you use your own router. And then force your hand to use theirs so they can charge you extra money per month. I have an ORBI expensive router and cant use it because of these crooks. And now their services are down again. I think a class action is in store please contact me. I work from home and my livelihood has been affect due to their almost criminal racketeering. Also they do not credit you for their mistakes and down times you just have to pay for it. I demand the City of Conroe bring in another provider as a tax paying resident.

It took 3 days before a technician could come over. Not Pleased.The Technician was very nice and fixed the problem in minutes.

Horrible service. An existing customer cannot talk to a human being on the phone. When I was able to speak to a person several months ago she couldnt help me with a simple problem. When I went to their office, they have all kinds of signs plastered all over the place, no customers inside but an employee met me at the door telling me I need a mask. No other businesses in Conroe (even Costco!), are requiring masks now. I will just cancel my service and start petitioning the state and local government to stop giving monopolies to one company. Pathetic reflection on the city of Conroe to have only this atrocious company as an option. And dont tell me to contact you on Twitter of Facebook. I dont have either one! What a way to give customer service.

I have been on the phone for 45 minutes trying to cancel my service. They keep talking and verifying information repeatedly. The lady is polite but talking in circles.

This place is absolutely useless and ineffectual. They cant answer any questions or do anything other than open accounts, and refer you to a 800 number if you ask them anything. They dont deserve one star, purely inept.

I switched to Suddenlink from Consolidated because Suddenlink had faster speed. Now I’m with Midsouth Fiber and couldn’t be happier. Suddenlink says it’s 1000 Mbps (gig) speed, but look at the connection at your house. They run coaxial cable from the pole where the fiber cable is, so it’s not true fiber. They have a max upload speed of 50Mbps if it was true fiber the upload and download speeds would be equal. I have 500 up and down with Midsouth. Don’t even think about online gaming with Suddenlink either (don’t get me started!) If they’re the only option in your area then you gotta do what you can. My advice is look for Midsouth Fiber or if Tachus is available in your area. You’ll thank me later. I’m bringing my Suddenlink router back today 6/18/21 and closing the book for good.

You try to call the customer care to change or remove the service. Good luck. You would be on the phone for hours. They are not responsive when you want to cancel your plans. They keep you on the phone for literally hours trying to convince you to stay with them. At the end, a supervisor even comes on the phone for another 20 minutes of sales pitch. We ended up cancelling all the plans we had because he was making me so upset. We will never use Suddenlink again. I would give a 0 star if I could.

People are rude as can be on the phone and in person. Would recommend another service if you can get one

The quality of suddenlink’s services is so astoundingly bad that they should rebrand themselves as dogwaterlink LLC.If you have other options available to you, avoid using suddenlink entirely.

I needed two things to happen; repair intermittent internet (still bad service after two visits and new modem) and add 2 new DVRS. This is what happened:1. Customer Service had to schedule two different visits (so that I could be charged twice). Both visits were 2pm-5pm on consecutive days.2. During repairs visit on the first day, the only thing the guy did was turn over the modem, look at the numbers and run a speed test right over the modem. Ignored the fact that I was only getting 3 mbps down the hall. (We are paying for 1GB) No repairs done.3.Sat morning, the day I was supposed to get the new DVRs, a repair person shows up at 8:30 am instead of 2:00 pm. No calls beforehand. I could not let him work because of the night workers in my house. He said he would be back.4. I tried to talk to customer service about mix up and the person could not even understand what I was asking. He kept telling me to be sure I am home this time and he kept asking me what time it is where I am at. This has nothing to do with my messed up ticket. The person eventually hung up on me.5. Sat afternoon, at 3pm, another repair person showed up. This time the ticket had been messed up by customer service and showed we needed repair of existing service instead of new service. There were no DVRs available on his truck. He tried to contact supervisor, who did not answer phone. He assured me he would try to get a reschedule for tomorrow.6. I still have intermittent internet and no new DVRs!! and no confirmation of when I would see any attempt to fix this.SAGA CONTINUES7. On Nov 24th was assured I would be getting my DVRs the next day. No one showed up at that time.8. Called on Friday 27th, would not speak to me because I am not an authorized user. Insulting and condescending. I am the only one that calls into this account. Finally agreed to set an appoint in a week on Dec 7th for the afternoon.UPDATE9. Service Tech came out to install DVRs finally and noticed that we were given the wrong modem for 1G. He replaced the modem yet again. Had service for a whole 22 hours and the trouble started again.See picture of speed for someone who is paying for 1G, no upload speed, how does that work?

I constantly am having issues with Suddenlink and getting things resolved. Today, I leave work early in order to be home for an appointment to upgrade my internet. I speak with them at 2:30pm to set up my new modem and am reminded about my appointment. 4:20PM I check to see when the technician is coming out and my appointment is no longer scheduled. I speak with customer service and they inform me my appointment was cancelled because of a shortage of technicians which I was not informed of. I ask them how can they cancel my appointment without communicating this with me or rescheduling and they just say I understand your frustration... Then Im informed I do have the 1gb internet however it is only getting 170mbps.Update: In typical Suddenlink form, they doubled the price of my bill for a service charge that THEY cancelled, a modem thats been returned for 3+ weeks(with proof), and a new sub-category I found on my bill called internet services that popped up for the first time in 7months for $59.99..... That alone doubled what I was paying in total for the past months...

The staff at this Suddenlink store front was very well organized and pleasant! They were able to help us in a timely manner. It was nice to be able to speak to someone face to face (all masked, of course) about some ongoing issues we have had.

Bad product, slow, weak, inconsistent. Bad customer service unreasonable issues on every call, consistently try to push new products on you while you are trying to get help on an Issue.

Too expensive and still waiting on a client to get his phone that was ordered 2 weeks ago. The 800 # is just as much a joke.

3rd day Wifi Is not still working.

They completely disconnected me for non-payment without warning on a saturday night so I couldnt get it reconnected until monday. Even though they had a working card on file. No emails, no texts, nothing. They just let it go until they disconnected.

Very helpful and polite staff

I never had service due to YOUR service dept failing to download info to YOUR receiver! I NEED MY REFUND NOW...I have spoken to 3 PEOPLE and no $$. When I signed up you TOOK my $ immediately and being in Texas with a caved in ceiling and broken pipes...I need my $$ more than you know. Contacting anyone within your corporate office is IMPOSSIBLE!!! I NEED to speak to a supervisor, but they are ALWAYS NOT AVAILABLE OR IN A MEETING...HOW CAN YOU RUN A BUSINESS LIKE THIS!! I AM DESPERATE BEYOND WORDS...HELP PLEASE!!!!!

Absolutely the worst service I’ve ever had! The only reason why I even had them is because my subdivision does not offer any other provider. I don’t even see how this company is in business because they are extremely unprofessional and the service is absolutely horrible! It rarely even works! If you have a choice do not use this company I repeat do not use this company!

Have been using these guys since i moved to Conroe, and thinking i had gotten out of the predatory claws of Comcast. Well actual service is ok, but their overseas team of tech support its just the Worst! I mean, the WORST! i am now a 5 yr customer, with the hopes of never having to call tech support never again

I arrived and waited for my turn i checked in with the qr code that was simpleGot taken care of and they had my account rep call meOverall a good experience

Terrible!!!! I have a hearing loss so my daughter in law had to go through a phone call for me. Customer service said I had to go in person to get help. After the frustration of trying to check in I talked to someone and she said I had to pay off my phone THEN I could order a phone that was compatible with my new hearing aides. Plus the wearing of masks makes it VERY difficult for hearing loss people that read lips!!!!!!

They staff at the local office are super helpful. Its not their fault that the parent company cant get anything right. It took almost 2 weeks to get my elderly father-in-laws phone working properly. During which time he was out of his medical alert equipment that depends on the phone svc.

This company is the worst. Their call centers are in third world countries where you can not understand them. They had to do a service call and though it was the fault of their equipment they charged me for the service call. This is the worst company there is. I only have them because I am forced to due to no one else being in my area.

All they want is ur money..they do not care if u services work or not..giving them 1 star is generous

I only pay for internet and I feel like that is high compared to other companies but it’s cool

We have weekly, if not daily, service outages that last for hours. Poor connection and slow speeds, even with the upgraded package. Sick of calling the service representatives and having them tell us they dont know whats wrong and cant help us.

Rude employees dont try to help at all

I have been with Suddenlink for over 11years considering they are the only ones that provide services in our area. For the first 9 years I had No problems but the last couple of months has been hell. I have not had service at all for over 9 days and when I call the automated system just hangs up on me. I finally got a supervisor and all the man had to say is that we are experiencing an outage in the area but no time limit for a fix so I can not tell my employer when I will be able to work 🤬. I am still expected to pay a bill for the phone and internet that has NO connection and a cable service that goes in and out the entire show. I wish this company would care about the customer, I think they forget who employs them.

Trapped Suddenlink customer for 8 yrs. Numerous issues Over the years, mostly due to extremely poor customer service. The neighbourhood I live in is in a pocket and until recently the only options for Internet was suddenlink... I think this contributes to poor customer service they know you have no other options. Most of my neighbours are also shopping now that we have consolidated and Verizon as options. I was actually in the process of comparing prices between the 2 when I received a call from a sudden link sales person last Friday. The most pleasant young man I have ever dealt with from suddenlink. Because of him and the discount he offered I decided to take him up on the offer and scheduled the appointment for installation for this Saturday. I called this afternoon to find out if sending a tech Saturday was actually necessary since my router meets requirements for the new upgraded package. Would he really need to come and install, nothing? I spoke with customer service on the phone and was actually texting someone as well. Both were snide, tacky, condescending and rude. When I asked to speak with a Manager the woman actually refused and said No...8 years ago when I opened my account apparently I came up with a 4 digit pin code, I have no idea what it is now. That didnt hinder upgrading my package and keeping me as a customer last Friday. They verified phone number, address, & my name, and ... Now, to simply inquire about the appointment I have pending apparently I need a government background check.I have contacted consolidated and have set up a change in service. I am done with suddenlink. You can upgrade service or change a package but to inquire about the appt you are put through the wringer and treated like an idiot. It is absolutely no way to run a business and somebody in upper management needs to take notice. It is past time.

Have not had internet for 6 months. They still will not fix it.

Hello i see alot of people on here giving bad reviews for their internet service and other issues with the company and its other services. Me and my wife have been with suddenlink for 8 mos and its been great im not taking sides i will say for starters i live in the Conroe area and the service is great it hasnt fail on me i will say it might be the area you guys live in thats probably giving you a reception or something i read the comments but im not having them kind of problems.. Hopes this helps

I hate writing bad reviews, but this is the worst internet company in the entire world, I’ve only had the service one week and already has went down multiple times. The appointments for a tech are 2 weeks away, and currently without service, I wish I could give them 0 stars

Seems like every time i have to come to this place, their system or something is down. you cant make payments and the phone number listed doesnt even go to the store.

Please be aware and please read: Suddenlink probably owes you money! I HAVE BEEN CHARGED EVERY MONTH FOR A CABLE BOX THAT I NEVER HAD FOR OVER 2 YEARS! And let me tell you WHY! So I have had Suddenlink for over 2 years now. There was a tech that came out to repair somebody else’s Internet in the apartment complex and ended up knocking out the whole buildings Internet and cable for over a week. We finally got the issue resolved and when the new tech came out to fix it he informed me that I am being charged for a cable box did I do not have. Come to find out Suddenlink has been charging me for the duration of the time that I have had Suddenlink for something I do not have! I was also told that when I initially signed up even though I only had basic cable that plugs into the back of my TV that they have to add a cable box on there to process the request for service. I want to make everyone aware of this. Anyone who only has a basic cable without the cable box needs to call Suddenlink and get this resolved and get a credit issued. They also told me that they will only credit me for the last two months. I will not settle for that!!!! I am waiting for my complaint to be processed and from there it goes to the credits department. I will be escalating this issue request that I am refunded for the whole time I have been with Suddenlink. Awful service, overly priced, horrible customer service. I can’t even begin to tell you all of the other issues I have encountered because it is a lot and all of the times I have been screwed over by this company.

Dishonest company. Intentionally takes advantage and overcharges customers because they know our options are limited.

Ive honestly never experienced any worse service..ever...with anything. I dont even have it installed yet. Had appointment for today from 11am-2pm. No calls or anything, nobody shows up. I called and was told they didnt know where the technician was, but would be happy to reschedule for me. I told them I didnt want to reschedule, I want someone out to my house today as scheduled, as Im wasting my entire Saturday and missing a get together with family to be here. I asked them to reach out to the technician to see whats going on, but they said they couldnt. YOU CANT COMMUNICATE WITH YOUR OWN TECHNICIANS?!?! I asked them to get me to dispatch or someone who can, but they said they couldnt. I asked for a supervisor, and waited awkwardly in silence (still on the line) for 5-7 minutes before I was hung up on. I called back and went through the same exact scenario with a different rep, so this isnt just a one bad apple thing. After this experience, and reading all of the reviews, it seems that this is normal everyday operations for this company. I just moved in but all of my neighbors say the internet outages are frequent and service is consistently poor. If you have any other option, I would suggest you go elsewhere and dont look back.

The worse service I’ve ever had in my entire life. If at all necessary, avoid this company for internet. All you will get through to is Indians and Arabs who don’t speak English and all tell you different information about your account. They lie about EVERYTHING.

My husband and I have been with this company for almost two years and the experience I have had with this company has got to be the worst. I used to be with CenturyLink in Montana before moving down to Texas and CenturyLink has never given me problems like this.I am a college student and in a pandemic, online school has been the option for me since 1.) a pandemic and 2.) my education is located physically in Montana. So, when I pay almost $100 a month for 1 GB Internet, I expect it to work.Our household hasn’t had internet since Wednesday of last week (March 10) and this was due to a bill that was already paid. When I managed to get into contact with the company (through their text customer service), they told me the internet would be up on that day the bill was supposedly resolved. After trying to get the internet back up by resetting the modem, we had to have a technician come out and potentially solve the issue.The technician came out on Friday (March 12) to basically tell us that the company had completely blocked the modem, so the parent company had to do something to unblock it and that there was nothing he could do. While I appreciate the constant updates from the technician about this, I am absolutely appalled that this has taken almost an entire week to resolve with still no internet to show for it.The reason why I am writing this to begin with is because I work from home via online school. I pay $40,000 a year to go to school online and internet is a necessity. When I pay that much, plus $100 for supposedly decent Internet, I am going to be upset. This is the absolute worst company to go with for Internet and if anyone can avoid using this company, PLEASE DO. If you need the internet for work or school at home, do not use this company because they will not resolve your issue until it is most convenient for them. Beyond disgusted with this company.

WORST EXPERIENCE EVER. I had an appointment yesterday from 2 to 5. No one showed or called. So a little after 5, I called them and ended up doing a chat session instead of talking to them. They first tried to tell me that my appt was from 5 to 8, and argued with me about it. I sent them a screen shot of the email and forwarded two voicemails.....she then changed her tune, but was completely worthless. Recieved a call from a blocked number saying the tech was running behind around 5:15, but would arrice between 5:30 and 6:30. Then received a phone call at 6pm saying the tech was on his way. NO ONE SHOWED. Talked to someone AGAIN through chat around 7... they had no notes of the previous conversation and that their records show my appt was from 5 to 8. I also received another call from an automated system that the tech would arrive between 7:30 and 8:30pm. I ended up calling in and LOSING MY MIND and there was NOTHING THEY COULD DO. They told me the tech was caught up at another job and would be coming. At 8:30 I left. Still no internet. Still no phone call from them. This was a vacant home 2 hours from my house. So I spent 10 HOURS ON THIS. I HAD TO PAY A BABYSITTER FOR 10 HOURS FOR THIS. I am waitint to see how long it takes for them to call me... and will cancel my service with them. The call center is out sourced out of the country....which makes the whole experience even more frustrating.

I understand the idea behind not having a direct number to the local location, as their phone lines would be broken by the sheer amount of calls in the first five seconds.This is because Altice ( suddenlink ) is by far the most abysmal company I have had to attempt to communicate with.Due to old laws allowing monopolies in the cable industry, most residents are forced to use suddenlink if they want high-speed internet. Because of this, it allows the company to not only charge whatever they want, but to provide the worst customer service imaginable because they are the only option.One phone call placed to them was literally fifteen minutes of them attempting to upsell a version of Alexa to me. Each time I said no, they asked again in a different way. Add that to the fact that the sales rep told me flat out my bundle would cost more than I am currently paying ( the entire point of the call was to reduce the amount I owed each month ) but that if I didnt like the total she gave me, I could talk to a different department that would find the best deal for me.It is clear that Altice does not care at all about their customers because they dont have to care. At this point any other cable provider to come into the area even if they were just as horrible, would instantly gain a substantial amount of new customers because of the way Altice treats the users of their products.The only good thing about the company is that when I had their cable and while I still have their internet, it generally never lost or loses connection other than for routine maintenance or updates.

This is hands down THE WORST internet provider on the face of the planet. The customer service is horrible, the quality of service is horrible. We started out paying for 100 Mbps of internet and have slowly been throttled down to less than 20. I discovered recently that they’ve started charging me for a 200 Mbps plan without asked. Every time I call to have them fix it they tell me “nothing is wrong” even though my internet is just getting worse and worse. When I asked them to fix the bill they hung up on me. A tree fell on our lines last year and they still have not come and fixed the lines completely. They’re STILL hanging down in the street. If I could sue this company, I would. I genuinely hope they crash and burn and go out of business. If you can help it- DO NOT USE THIS SERVICE. As for myself, the only course of action I have now is to contact their executive office. I wish they would send someone down here to put these idiots in their place. I am so tired of this.

Shock n Awe! The management & staff had total turnover! I switched to Alltice Mobile and had issues with a Verizon purchased phone. I wound up saving money purchasing a newer phone and received trade in value. They appear to be fighting for customer retention. Store Manager was working hard making sure covid guidelines didnt affect customers waiting for service. She put together a great team!

Canceled my cable, internet and phone account effective Nov 20 returned my equipment and still getting monthly statements for December 20 and January 21😡

Wonderful company very friendly and trustworthy

Im not a big fan of suddenlinks service, theyre overpriced and underwhelming in terms of what they deliver. That said, their staff are great, especially at this location. Also, I have to point out that this store is very clean and actually feels like a top-end cell phone dealership when you walk in.So there is a nice mood aesthetic present to compliment the well received congeniality of this location. Good job.

Suddenlink has the worst customer service I have ever experienced from a company! I have been a customer for 16 years. After being without internet for 1 1/2 weeks with no resolution I have cancelled their service and switched to Tachus. Today I was on the phone for 43 minutes trying to reschedule an appointment for them to disconnect service from the outside and retrieve their modem. I was told I would have to hand carry the equipment to a retail store or mail it in through FedEx. I refuse to be inconvenienced by this company any further. Suddenlink, when you treat a loyal customer like this you are going to continue to see service being discontinued. I will be referring Tachus a customer any chance I get.

My service never works. I can’t watch a 30 minute show without it cutting out. My internet is worse. While trying to work from home I lose signal at least once every 2 hours and have to restart the modem. I even got in trouble with work. They’ve been to my house 4 times. Servicemen are so unprofessional- they are just average Joe’s contracted out. I call to complain they do nothing. At one point I went over 2 weeks with NO SERVICE AT ALL and they refuse to credit my account - but they still charge me over $200 a month! They are the only choice I have where I live or I would chose something else. AND when they say they will help you during this time of the epidemic, they will only give you a five day extension. Who gets paid every five days?! Meaning if I don’t have the money now, how is that gonna change in five days! They are only after your money. They don’t care and the service is terrible.

I’m paying lots of money for the 1GB per second plan only to have 600mbps, I get that it is in the city but I’m only receiving almost half what I’m paying for and not to mention I’m right next to the router, I only maxed out to 600mbps with an Ethernet cable recently it has dropped to 50mbps? Trash

I just got Sudden Link in August when I move back to Conroe. However Texas and Louisiana were experience a very bad storm called Laura. It missed Houston and Conroe area but affected a lot of people in East Texas and Louisiana. Well the county of Montgomery and ENERGY and ENTERGY decided to shut off a lot of peoples lights to save energy when my lights came back on after eight hours my cable did not function I called Sudden Link to tell them I needed somebody to come out and look at my service. They came out but didn’t neglected to tell me that there was going to be a charge of $60 on to my bill. So now I’m being charged for my lights being disconnected which was not my fault.I would recommend it do not get Sudden Link they will rip you off

Since moving to this home, we have multiple outages almost every day. The 7th or 8th tech just left.

Horrible Horrible experience! I currently have them & SINCE Ive had them weve had nothing but issues! We have had the tech out here 4 times, the internet is constantly going out, when you call them they do the same thing over & over it never works then they want to send out a tech. We where told we werent going to be charged for internet because we havent had any then Im charged for it with no explanation. I never get someone in USA so we tend to have a bit of a language barrier. Oh and top it off if you ask for a supervisor they WILL NOT send you to one.Avoid them at all cost!