Im always greeted with a smile and a willing helping hand for any service I need. They do their best to get me in and out in a timely manner. They always make sure to break down and explain to me whats going on with my car I love that. Any repairs or check ups on your car I highly recommend Brakes Plus on Pikes Peak if they cant do it the one Palmer Park is just as GREAT. Chad is an awesome amazing store manager. Grant and Marcial were just as wonderful and provided excellent service to me for me.

I was able to get a day of appointment. They were quick and fair priced. They recommended a resurface of my rotors instead of charging me to buy new ones when not needed. Good advice and friendly

I was shocked how knowledgeable, professional and willing to answer any questions I had. Richard and Brian were very helpful when it came to explaining everything going on and didn’t push anything that didn’t necessarily need to be done! They were able to get my breaks worked on and an oil change. Not sure the technicians name that did all the work, but everyone was great! I am very impressed with this shop! The waiting area was clean with a lot of room to sit/wait and still social distance. Thank you for getting my vehicle back in shape.

We have been using brakes plus for some time now a few years and every time they are super nice and reliable. I’ve only had minor issues and let me tell you chad is the guy he owns up to his mistakes and then fixes them with sincere apology and action. They get me In Promptly and know that I need my car at the end of the day. It’s nice to have a go to place and it’s definitely brakes plus off academy and piles peak. Thank you chad you are awesome !

Polite, efficient and reasonably priced. I was in and out pretty quick. I will come back in the future.

They are so nice ! Got me in and out very quickly they were so professional and welcoming I’ll definitely be coming again in the future for all my car issues .

While the service and pricing was great, punctuality did not seem to be of high importance. I dropped my car off at 8am for a scheduled appointment and was quoted 2-3 hours for service. understanding that this is a mechanic shop, I always like to include a few extra hours on a time estimate. However, when I called at 1230 to check in on progress, a full 4.5 hours after I dropped my car off for a SCHEDULED appointment, I was informed that my car “was not on the lift yet,” but was assured that it was stationed to go in next. Needless to say, this left me feeling as if I hadn’t called, my car would have been forgotten. However, my car was attended to in the next hour, and I was given a 2-3 hour window for completion, which was met.The price and service explanation were exceptional, but I cannot help to think that if I hadn’t called, my 8.5 hour wait would have been extended much longer. Given that I had to commit an entire day for a tire rotation and front brake pad replacement, I am not sure I will be return for service again.

They are very friendly and knowledgeable here. They also do a great job fixing whatever issue I have with my van.

Pads went out. Wife went to have new pads done. They 1000 bucks for rotors and pads. Rotors where good. I was a mechanic so I checked them. They said we cant do just pads. Since I work 60 hrs a week I think Ill do them myself if I get the time. Cause they wont get my money.

Came in clutch for me today. Was in a really tough situation and the guys got me fixed up. They communicated well and kept me informed the entire time. Good work ethic here! Will be returning very soon for any of my automotive needs!

Staff was GOOD to my Chevy, Impala. They took care my AC. I told them my friends does not want to ride with me cause my AC does not Blow. LoL The workers had me feeling like winter wonderland when I left. Lol CHAD was Amazing & very Knowledgeable. The Customer Service was out of this World. Thank You!!

Richard and Brian took great care of me at this location! I called in the morning in a pinch and they fit me in for same-day service. They explained all the work they would perform on the vehicle in great detail and the work was done quickly! No problems since, I will definitely return here.

The manager and grant was nice however we made a appointment and after almost 3 hours they where just getting started. Just getting breaks changed. Ended up leaving with out getting anything done. Will not come back.

They let me me know how long it would take to fix my car. Even though they were really busy they were able to finish fixing my car within two hours. They were considerate concerning my need of my car for work that day. I was able to get a reassembled replacement part lowering my cost.

I needed an alignment and they got me in right away. Very professional and they really do care about your car and the workmanship they put into it.

Brian & his staff took real good care of our 2006 Hyundai Tucson. They replaced the rear struts & shocks & replaced a lower radiator hose, thus no more leaking. Would recommend this Brakes Plus on Pikes Peak & Academy in Colorado Springs. My husband & I real happy with what they did .

Brian and the team of professionals never cease to amaze. From always being courteous to going above and beyond to deliver great service, they always deliver. Here at Brakes Plus Customer satisfaction is a definite guarantee.

Wow what a place! I just moved here from Alabama and my brakes were making a terrible noise, I thought I was going to spend a bunch of money that I dont have... turns out all I needed was a flush and an adjustment! Grant, RJ and Brian are great guys, they wont tell you that you need something that you dont AND anything you do need they will take you out to the shop and show you your problem! I wish I could give 10 stars!

Went in needing help for a strange request. They helped me know problem. Really awesome guys and Chad is the man.

Chad and Gary was very helpful and my break job and tire job was done very fast... highly appreciated guys!!

These guys saved my job. Amazing staff. Bilingual very educated and they made me feel like I was back in my home town. Thank you so much

My Wheel was making a funny noise and they found it and fixed it for little money. Very impressed with their service and professionalism.

Recently had a great experience here. RJ and Brian made sure I was taken care of and explained all the details behind the services that were done to my vehicle. Definitely will use these guys again in the future!

Super friendly and helpful staff! Very professional and honest! I highly recommend going here for all services they provide! I’ll be going back in the future, for sure!

Amazing customer service very informative when it take a little bit longer due to my vehicle having some issues of its own they were very polite and let me know everything step by step I HIGHLY recommend them great work great service great staff!!!! My kids even made a mess in the lobby and they were like so chill about it theyre awesome!!!!

We were so thrilled with the excellent care given to us by their manager Brian. He went above and beyond to ensure that we were taken care and after getting off to a bumpy start made the whole experience phenomenal! His kindness and caring has turned my husband into a customer for life and even converted me to become a customer. Thank you so much, it’s not often that you find employees that not only cares but go above and beyond.

Chad and the crew were super nice and the service was quick, thanks again!

Brian Kern is the most amazing manager ever in a car repair shop. He listens, physically shows you the areas of concern, repairs, and is fun while doing so. Absolutely amazing. Grant Battreal, and Richard Jones are the BEST service Advisors I have ever had the pleasure of dealing with. GREAT CUSTOMER SERVICE.In addition to the GREAT people the repairs are the best ever price and reliability. I WILL NEVER GO ANYWHERE EVER AGAIN. I highly recommend them.Thank you so much Brian.💜💜💙💙

Awesome and easy, set an appointment and they took care of it right away.

What a great place. grant Battreal and the whole staff are wonderful. I had a very positive experience beyond anything i ever expected. I will be back. And i will recommend them to all my friends and family.

Great service, engine was smoking, was able to get a next day appointment, dropped it off, got a call about what needed to be done, and then picked it up same day. Easy and fast.

Took there time car seems to be running great

RJ was extremely helpful and Chad as well thanks guys -AC Lexus

Brian kept me updated on everything that needed done and when I broke down because it was piling up, he did everything to help me out. Will definitely come back and will refer people to this shop!

A competitor had just changed my oil two days prior while traveling on business up north. Something was leaking? I stopped at Brakes Plus and was fixed up. The competitor did a poor job and I regret using them. No charge to get me back on the road which earns my future business! Unfortunately I forgot the gentlemens name who took care of me. He got me checked in, listened to my issue and personally fixed the problem. THANK YOU!

I had a appointment with them and they treated good and like family they took in my car fast and got it look at and theygive the honest answer on whats wrong with the car and I appreciate Breaks Plus if anything wrongs with your I recommend Breaks plus. It has been the most best mechanic place Ive been to so far they fast, and do everything to help u, and treat u good. Have a good day, and thank you Breaks plus.

My battery died in the parking lot next to the store, they were kind enough to jump start my car and find what was wrong with it. Extremely kind and helpful staff, and most important, trustworthy.

The service was great. Felt bad cause my truck caused them to stay longer but the hot it done. Grant was very helpful and every employee was super nice whenever I talked to them!

I brought my jeep since I buy it and Chad and the guys always help me, I Always bring my car here.today I was in the dilemma of selling my car or fix it ... I dont want to lose my jeep because I lost everything not long ago, thank you guys they always have my back thank you again

I often get anxious to bring my vehicle anywhere alone, because I feel like people are always trying to upsell unnecessary services. However, everyone here was very straight forward, and didnt try to upsell anything I didnt need. I felt very comfortable, and well taken care of. If I encounter anymore problems with my car, I will be bringing it back here.

Inspected my car after I had changed tie rods, put a new zip tie on the boot and didnt charge me anything. Make sure you check their website for coupons and specials. recommend

Friendly service, honest work, and quality attention to detail; albeit pricy

Got there at 12 and was told a couple of hours. Watched the employees hang out in the office more than they worked. Turned into 6 hours with constant excuses. I wont go back.

I received exactly the service the car needed on very short notice with no unnecessary up sells. Also, my wife went in there and got fair and accurate diagnostics despite not knowing much about cars, which is always praiseworthy in an industry with a terrible reputation for ripping off laymen. 10/10, will return.

Definitely don’t come in if you’re a parent with small kids. They take their SWEET time when it comes to customers I was waiting for almost 30 minutes before they even took my car into the shop when I had an appointment. And then took another hour and a half just for an inspection.

Brian is my go to! I wont go anywhere else unless its absolutely mandatory. Everyone at this location is super friendly, knowledgeable and honest. I am beyond thankful to have a shop i can trust.

I had an appointment and waited 1.5 hours to get told the appointment was just to wait and get seen. The manager was very rude. He was shorthanded and the entire time i just seen him sitting in his chair, i asked him why he isnt on the floor and he told me ive done my time and am not working on cars. If i could give this place ZERO stars i would. He wasted my time and he will waste yours!!!!!!!!!!!!!!!!!

I worked with Dave to get my oil changed and he was great!! 👍👍. He knew I was short in time and got it done quickly even while they were busy. When done, he informed me I had 2 issues, which they could address later and didn’t pressure me get them done now. That’s integrity! His team did a fantastic job with!!Thanks guys!!

Seth and his crew are a bunch stand up guys. They took good care of me and my vehicle, i had gone to a few other stores and was told they could do the job of alligning my 4x4 and when i went to get it done they said they could not do it. Mostly because they had no clue how to allign a front end with 1ton steering with heim joints, so after a few let downs and several tow trucks later i got connected with the Seth and the guys over at brakes plus on acadamy and pikes peak and they got the job done. Seth himself even came to my house to look at the rig before comitting to the job which was awsome. I would definately recomend anyone to take the vehicles to those guys, i will be back to them for future work.Thank you Seth i greatly appreciate you and what you all have done for me.

Very good people working there .they dont rip u off .very truthful and best service ever

If I could give this place a negative 5 star I would. Don’t take your car to this place unless you would like parts falling off such as your motor. Mechanic missed bolt tightening day at school. If he even went to one. Horrible experience.

Brian and his staff are very welcoming and available to help. His staff ensured that my vehicle was very well taken care of. For any Alignment Needs go to Brakes Plus on Academy and Pikes Peak.

DONT GO HERE FOR REPAIRS!!!They are completely unprofessional and disrespectful and trashed my car the fact that I asked for help and than put my life in danger they worked on it than lied the entire time definitely taking this to court if I could rate negative 5 stars I would! WOULD NOT SUGGEST !!!

Brian was a huge help and fixed my issues very quickly. I appreciate the speediness and willingness to get everything done same day.

Grant was such a great help and brian was very personable... Would highly recommend this location to anyone looking for car repairs or if you just want a good atmosphere of people!!!

I had a great experience with Brakesplus on E pikes peak , friendly and professional staff, thank you Richard Jones and tech Jacob heller for the great work and customer service.

These guys did an amazing job helping me fix up my 2000 Accords suspension and alignment problems and even gave me a list of parts to take with me back to California that shows what parts I need for the rest of the work! I highly recommend this place as they’ve always had me out sooner then said and always were able to easily explain how and what I need to do for future reference!

Really great customer service! Theyre quick and knowledgeable. They got me the answers I needed, fixed my car same day, and my car is riding so smooth now!

I went in because my brakes wasnt working properly, I had both the front and back replaced, excellent job and service, reasonable price as well.....

I normally go to a breaks plus in aurora. Moved to Colorado springs so I had to use this one. Very friendly and got me in quickly

I love their service! Brian always makes sure to explain to ignorant me what needs to be done so I have at least some clue whats going on.Most of the time they are done earlier than expected. Always going back there!

Great service, very professional had my vehicle in and out in no time. Definitely would go back again.

Very professional and good at making you understand what the issue in your car is. Seth and David were great! I will definitely be back and will recommend them to my friends.

Great service and great prices. I put all of my trust in them as they explained a lot of things that, even my dealership, wouldnt

Bryan and RJ were very excellent and patient helping to hunt down a Cadillac converter and did what it could to get me up and running. They honored my Warrenity so I didnt have to pay so much. Thank you for your kindness

Thank you Brian and everyone at brake plus. Awesome service an very efficient thank you all for your hard work. Very recommend to have your vehicle serviced at brake plus!

These guys are awesome! Came in to get my car fixed and they took care of it in a timely manner! Helped me understand the issue with my car and figured out the best possible option to get it taken care of. I will always come back to this place.

They were nice and helpful, fast. I was very satisfied.

I always go to this location because I know the quality of work is outstanding and the customer service is even better. The gentleman who work here are honest good people who do great work. And even when they could take advantage of someone like me (no knowledge of mechanics) they are always fair and honest! I always leave feeling like I got a great deal and my car is good to go for my family and I! I am very grateful and appreciative, great job guys!!

I know they are busy I had an appt for 11:00am wasnt called in until 12:15 for anoil change

Such friendly service, they actually want to help you understand what is going on with your vehicle! I went in for a routine check and ended up leaving with the solution as to why my tires were wearing so unevenly. Knowledge is power; I enjoy getting my car done here because I feel taken care of. Thanks team over on Pikes Peak Ave!

RJ, Grant, Quinn, and the while team are amazing! They provided excellent, top-notch customer service that was timely and easy to understand!

I’m not sure about other locations, but this team is great. Always thorough, and careful.It’s nice because they are right down the street from me.

Bryan & Grant were so helpful & honest woth the inspection! Didn’t need mew breaks, all my truck needed was a Brake fluid flush! Thank you again!

Had good customer service and also help me with a broken stud and only cost me pennies compared to big bucks. Will be back

Best service in all of CO! We have come here for every service and they have never left us unhappy!

Thank you Brian. I appreciate you. Everytime I come in always honest about what I need unlike alot of other places. Alway great prices. An customer service is wonderful here. Ill always go to this store an recommend family an friends as well.

Great place to go to, I had a great guy named Brian, who i’ve now had service my truck a few times. He’s up front with the price and very professional, will be going back.

Seth Morgan is the man who helped me out and he was so helpful and knowledgeable! I come here for all my car problems. They are always so helpful and don’t overcharge me. Seth is the man to ask for help!

Perhaps the best service dept in town. :)

The manager Seth was a Phenomenal person with great service. Explained everything that needed to get done and didnt give us anything we didnt need. He even stayed around after hours to help with another car issue. This man will get my continued business for many many years.

After wife curbed the car really bad, they did a thorough inspection and were able to realign everything back to normal. Thank you again for the service.

Chad and the crew are absolutely the best!!!!

I love brakes plus I would recommend this place to anyone they do really good work and have really great customer service sure the prices might be a little high sometimes but you have to think they have warranties and for warranties and good work you have to pay a little more and thats just fine with me

Cheap prices but i dont feel like a priority to the employees

Got me in first thing in the morning. Let me watch as the worked on my brakes. Offered me multiple payment options and were completely upfront about what NEEDED to be done, and what COULD be done. Nuff said.

Guess you gotta check to make sure these guys do their homework.Twice Ive brought in a car for an oil change, and fluid top off. Simple. 2 simple things.And yet TWICE, 2 FOR 2 as soon as I get in my car THEY DIDNT TOP OFF FLUIDS.Its on the blasted receipt even. And yet somehow they never do it. I guess they just hope nobody ever checks.If they screw up something as simple as an oil change and fluid top I dont wanna think of what else theyd miss

I called Seth and he spent much time going over prices for the services I was told I needed and a few I felt I needed. I explained some bad experiences I had at another location in the past and made Seth aware of my skepticism. Seth assured me he was honest and would be happy to help me. I made an appointment and Seth was able to save me money for services that I did not need. I hope to have a long relationship with this location and I’m happy that I gave Seth a chance. Thank you for your honesty.

They overpriced me well tried

Dave and the other Mechanics did an amazing job putting new brakes on my Audi A6. They ensured me they are great on working on high end cars that other places might not be able to do. They were kind and gave me a military discount. Thank you so much for taking care of me. I recommend to everyone!

Had my breaks done today and Seth was great and helped me out a lot. The price was pretty decent for a job well done and they did a good inspection and told and showed me what my car could use to help with a better ride. Definitely using them as my mechanic.

These guys are amazing!! Brian was the most friendliest representative Ive ever met. The general manager Seth is the most honest and kind person Ive ever had the pleasure of talking to in this industry. I will definitely bring all of my cars European the like to this Brakes Plus. Thanks guys for a great experience. Mark S

What can I say about this place? Their service is outstanding and these guys are very honest and knows what they’re doing. I’m a female who knows nothing about cars so, I feel assured whenever I go there because they don’t rip me off despite my naiveness and they actually take the time to explain things to me that are good/bad for my car and how to maintain it. I never had any problems with them so far and I noticed this place has many loyal customers. I’m one of them.

This guy take care of my truck they are the best in town. They explain me everything

Employee are very informative and helpful with the experience of the oil changes process and car needs

Always friendly. I make an appointment and I rarely have to wait long for service to be completed. Prices are on par with most locations.

This location has always been friendly and awesome every time I need something looked at! They are very honest and explain everything in detail to you. Highly recommended!!

Seth was AMAZING! We had services at a different store and had an issue with that store. Seth was beyond courteous and understanding. Him and his staff were excellent and made everything right. Thank you Seth and staff for demonstrating excellent customer service.

This was certainly the best experience I’ve had at a car repair shop in my life. Logan Lynch helped us out and from the beginning he showed us genuine kindness and helped us resolve our issue quickly.My wife and I were traveling from out of town with our three kids. Our brakes (we thought) were giving out and we were in the middle of nowhere. We made it to Brakes Plus after a couple hours of driving. Logan could tell we were desperate for some help (3 kids in the car and tons of camping gear). Instead of using that as an opportunity to nickel and dime us, he went out of his way to make sure we didn’t have to spend our camping vacation in a hotel near the repair shop. He stayed late to help us get out of there that night (we showed up an hour before close), and even left the shop to personally go pick up a part they were missing.They could all have easily sent us away or told us things were way worse than they were. Instead, they gave us a super fair deal, informed us on how to go about this in the future, and fixed our brakes perfectly.Would highly recommend.

Great honest service