The ladies always take care of me

Friendly staff. Helpful

I have been with State Farm for years and I’ve got to say that the ladies at Kelly Muse’s office really know what they’re doing and are by far some of the most pleasant people to do business with. I always feel welcome when I come into the office and everyone knows my name and takes a minute from what they’re doing to say hi. The customer service these ladies provide is seriously top notch. I went in recently to make changes to one of my policies and within minutes of leaving the office I received a call from them just to let me know that the changes were made and they were able to save me some money on my payments.

This insurance company is honestly amazing they are amazing people who care about not only your personal well-being, but also what you can and can’t afford. I trust them 100% to handle any obstacle that faces them. Being a young adult insurance is rough and expensive but this company, This group of talented individuals made everything easy to understand easy to do and handle my situations with speed, accuracy, and in a kindly manner. They treat you like a person and you deserve nothing less

I cannot recommend Katie Losey enough. I had insurance needs with a hard deadline and after spending hours on the phone with multiple agencies and brokers nobody could help me in time. Then State Farm Kelly Muse was suggested to me by my lender and from the moment I spoke with Katie she calmed me, alleviated all of my stress, and had insurance for me in no time. She was personable, professional, organized, positive and she literally saved the day. Amazing customer service, Ill never shop elsewhere.

I recently returned to Colorado and needed to reinstate my insurance here. Having been a State Farm customer for 44 years, I did not even consider another company. I first called the agent whose office is closest to my home. The individual who answered the phone was not able to help me with even the most basic information, but she assured me the agent would return my call shortly. I did not hear from him that day. The next afternoon I called again, he was unavailable again, but I was promised another callback. It didnt happen.So, I chose Kelly Muses office. Crimson answered the call, and then proceeded to answer every question I had. Within a very few minutes, I had insurance. I stopped by their office today to sign a couple forms and meet Crimson in person. Ms. Muse, I am sure you realize what a treasure she is. Not only is she knowledgeable and efficient, she is also kind, patient, and understanding. She makes a great first impression of your office. Thank you!

Kelly Muse State Farm is by far the best insurance agency I have ever tried. I currently get my car and renters policy here and will soon be getting homeowners and life because the prompt, friendly customer service is unlike any other. I know that whenever I email or call, I will get an IMMEDIATE response, helpful (never pushy) advice, and quick implementation. Katie Losey in particular is a rock star - Ive been through a lot of life changes in the past few years and I can always count on her to set up exactly what I need even when I dont know what that is! And always with a super quick turnaround time. I 100% trust Katie and this agency and highly recommend to anyone seeking insurance.

Professional, always helpful, courteous, and saved me 50$/month over Progressive.All of the women in the office have far exceeded my expectations. From the first time I walked into the office to each time I call with questions about my policy. StateFarm also saved me about 50$/month on insurance with more coverage than my previous policy with progressive. No matter my concern or question, every person in this office has taken the time to accurately and completely answer my question.

I have been using this agent for over a year, and when I went to add another vehicle they quoted me more than twice what sounded reasonable. After shopping around I settled on another company for a reasonable rate and gave her another chance to keep my business. No can do. I set up insurance elsewhere and cancelled my policy. The cancellation fees also ended up being about the equivalent of a month worth of insurance. Im glad Im now using another company.

Super friendly staff! They will actually help you understand your policy and why you are paying x amount of dollars instead of just sending you a bill. Will definitely keep coming here for my family as well recommend if anyone asks. Keep up the good work yall!!

Keli Ortega is a top notch agent! She was extremely helpful and patient when giving my husband and I all the options when we were looking at for life insurance. She is well educated and truly cares about each individual she sees! I would recommend her to anyone for their insurance needs.

Kelsi was amazing. Got my car insurance replaced in a breeze and all it took was a phone call. Simple and easy.

Hey everyone I just wanted to share my personal experience with Keli! Im a United States Marine and while I was serving over seas, she help ensured I understood everything and worked late hours to help me I really appreciate her help. Not to mention she helped me save a lot of money.

I recently had my vehicle totaled and I can say with total confidence that this agency made the whole thing quick and painless. Keli B. went above and beyond to help me throughout the whole process of my auto loan. I highly recommend this office if youre looking for fast, friendly, and highly exceptional service. 10 thumbs up!

Everyone at Kellys office is so helpful and makes any and all interactions regarding insurance issues very pleasant. Associate Katie Losey has helped our family through several claims and many policies. New Associate Keli Bennett is very professional as well and just recently she gladly notarized some non- insurance related paperwork for us. Malva, who we also enjoyed working with for years, will be sorely missed! And the boss, Kelly Muse, really knows her stuff. We were referred to her when our original State Farm agent retired and overall we are very glad to have Kelly as our agent because she has always been very available and up front, as well as reliable and honest. We highly recommend Kelly Muse State Farm Insurance Agency and certainly think you will enjoy working with them.

I had a car accident in December 2017, had to get a new vehicle. Some errors on State Farms part led to financial miscommunications resulting in outrageous premiums.I was contacted by an employee from this office and there was an agreement between myself and this office that was not upheld because that employee no longer was a part of their team and had not passed information on.Because of the agreement falling through it resulted in overdrafts to my bank account. I was very upset with the office and wrote a nasty review. I felt as though I didnt want to approach the office because of all the financial and personal stress I have been going through and this was just another problem added to the list.I later decided that I should attempt to work it out with the office, well I am glad I did. My bank and Kelly Muse worked together to make things right for me and everything is back on track now. I have never had an issue before with my insurance other than within these past few months, and they were resolved.Kelly Muse and her team have always been helpful and didnt deserve to have that review.Thanks again Kelly and team.

Superior customer service and excellent response times. They are by far the best State Farm agency I have been with and Ive had State Farm for about twenty years now. They are friendly and extremely competent. I highly recommend them for any insurance needs.

Kelly Muse State Farm Agency is a leader for agencies in Colorado! Keli O is an experienced and knowledgeable agent. She’s very passionate and it shows in how she sets you up. I recommend this office, hands down!

The staff has always been a pleasure to work with. Very friendly. I called in to address rate differences between a different policy in Minnesota and hopefully lower my current rate. Katie explained where all of the differences arose from and then we went through my current policy line by line to make appropriate adjustments to lower my rate. I was left with a much better understanding of my policy and a lower rate!

I have worked for Kellys office for about a year and a half. Kelly is an excellent boss with a ton of knowledge and experience and I couldnt ask for more caring, friendly and well informed co-workers. Its an amazing environment to work in and be apart of.

The women at Kelly’s office are amazing,Polite, caring, informative and inviting. They keep the office clean and show me with the utmost respect whenever I have questions or need to make changes.

I have had pleasant, professional and effecient interactions in the visits I have made to the office. What a great staff, Crimson has taken exceptional care of us.Tony

Amazing customer service from each staff member! They have been my agent since moving to Colorado Springs over 4 years ago. Highly recommend!

The most friendly staff! I never hesitate to call or ask questions, they answer everything completely and kindly. Would not go anywhere else.

I always get excellent service at this office. I had a mishap and Lost coverage for a short time and went with another carrier but as soon as that term was up I was right back to Kellys office.

Crimson was extremely helpful and kind. My husband and I went into Kelly Muse State Farm with many questions. Crimson not only addressed every concern we had, she also brought a heartfelt smile and we left feeling like family.

These women evoke such a proactive and honorable atmosphere, especially when it’s easy to feel like a result of a computerized calculation. Way to go ladies.

I am writing you today to inform you about an employee that goes above and beyond for her clients. Her name is Keli Ortega. She has been there for me, and assisted me whenever I need her. Her willingness to assist her clients through anything and staying up to help when needed is something that this world needs more of! She is always providing education to her clients to keep them from being scammed by others that do not hold the same moral and professional standards as she does. In closing I would like for you to know that I will follow Keli to whatever insurance agency that she moves to. Words cannot express the comfort and the sense of security that having someone like her in my corner means to me. Her daily devotion to providing excellent customer service shows in her eagerness to assist anyone at any time. She is an asset to any employer. More companies should target employees like her! Thanks for all your help Keli!

Superior service and knowledge base Kelli Ortega has been meeting my insurance needs for years and shes always ready to answer any questions I might have with a smile on her face!! Love State Farm 😊

Kelli O. Great service! Super personable, when you go in ask for Kelli O. Thanks to Kelli I will be a lifetime customer and will tell all my friends.

Ive known Kelly for years. Kelly, Katie, Stephanie and Keli are amazing with customer service and always greet you with a smile! I highly recommend them for your insurance needs!

The staff has been wonderful in taking care of all our insurance questions and in setting up the policies for our home and autos!!! Thank you very much...

Very nice and caring people

Hello I walked in the front door and felt no pressure at all and Kelly did everything she could and I got the help I need anyways great people and they know how to treat a custmer or future policy holder 😀😀 I will be back when I am in a better spot.

Keli Ortega is the BEST agent Ive ever had. She is very professional, knowledgeable and friendly. She is always there when you need her.

I have worked with Keli Bennett in the past and she has always given 110% to her customers. She will go above and beyond to do exceptional customer service. If you have a need she is your go to gal!

Great everything I go into pay my bill they treat me like their #1 customer.

Awesome place! They are always eager to help you out, and the staff are extremely polite.

Kelly muse is by far one of the best insurance agents because she takes her job seriously and has your best interests and needs in heart! She will take care of you 100%! Kelly has been a huge help and I can’t thank her enough!!

Great customer service every time! Staff is always productive and helpful.

Amazing friendly service, I have never had someone be so helpful and kind.

Weve been with this insurance company for 8 years now and we wouldnt change them for anything!

My agent was awesome,customize my policy and made sure everything was covered, thanks Kelly o....

Very professional, Love working with Keli in her office. Highly recommend

This is a great location with a knowledgeable staff. Keli in particular knows her stuff!

Superior customer service!! This ladies at this office go above and beyond!!

Keli Ortega is absolutely the best!

Great agents.

Awesome staff, very knowledgeable and helpful!

Outstanding customer service and support!

AWESOME SERVICE!!!

Keli, always goes above and beyond.

Always an awesome experience

Great!!