I leave in Palm Beach and come all the way to Coconut Creek Mercedes instead of the Palm Beach Mercedes is because of Sidney. He is always so helpful and takes his time to explain everything to me in details. The staff all are very nice and professional.The only thing the staff need to improve is returning messages when I call the regular service line and leave a message.Thank you Sidney for always being there to answer my question and being so helpful.

Experience at this place is suspect a lot of bs going on here . More excuses than work spent $800 and car was left dirty and had to have car towed back at my expense bc some kind of Linkage fell from bottom of car dragging on the ground. I was told the service manager would call me ha ha that never happened.I would think twice about getting service at this place!Mr. Owner how about if you are willing, contact me to discuss further, I guess you never tried to call your service department Nobody answers!! Your answer describes your service SUSPECT!!

Liz B. was kind, considerate, knowledgeable, and efficient. It was a pleasure to work with her. Her customer service skills deserve 5 stars. Liz is truly a delightful person and clearly enjoys her job! And Im pleased with the quality of service that my car received.

I always receive great service at Mercedes-Benz of Coconut Creek. My service advisor Rick Brown always delivers and is detailed on covering everything that my car needs each and every time I come into the dealership. He also never over promises and the car is always ready when he says it will be. Great service and Ive been a loyal customer for many years. Keep up the great level of customer service.

They had just listed a used vehicle of a different manufacturer that I was interested in purchasing. I walked in, and two hours later I left with the car at a very fair price. Salesman was excellent, and the purchasing experience was fast, efficient, friendly, and non contentious. I would definitely recommend this salesman and dealership.

I purchased a used car from them and wish I had went to another location. The salesman was nice and the sale went fine. The problem came in when it was time to pickup my car. It was sent for minor paint touch up when I picked up the car four windows were missing their tint and it was left on the back and windshield. Nothing was ever discussed with me about removing tint from my windows. I had to inquire about it with them as the car was advertised and sold with tint. I had to pay to re-tint my car. Also the car was never cleaned.

MB of Coconut Creeks service is always on point, a true flagship of the industry. My service advisor, Rick Brown, pays attention to detail and truly knows how to partner with you to deliver best on your service needs. And, as if the service provided were not at exceptional levels, the service director, Mary Donnell, oftentimes go out of her way to ensure that you drive away with a smile on your face.I love this place, that I even get my other cars serviced there. Thanks always, MB of Coconut Creek..Truly Satisfied,Renade Grant

Liz the advisor was great. The sales representative, not so friendly and not courteous 3/5. It took two other employees to ask him to offer myself and children a water; was a hot day and waiting for car to finish get appraisal after servicing which was a 5/5.

Unbelievable!!! These folks were professional and friendly without sucking up too much! Very appropriate!!! They did a great job on body work, interior work that they really didnt have to but, they did! I was a first time customer at this Mercedes too.

Great experience! Our salesperson Tod was exceptional. He was knowledgeable and answered all our questions. Tod let us move at our own pace during the process and provided a comfortable and engaging atmosphere. A+++ for Tod.

My experience here was the best, they were super nice and attentive. I took me car for maintenance and their service was excellent. They do a really good job!!

Awesome experience. Service representative James Ganley was super efficient and had me in and out the door in no time. Communicated well and kept inform of the status of my repair. Great job guys!!!!

Great service team. My advisor is Frances ,Jose. He was helpful and easy to understand, my car was finished quickly.Wheel sensors and the airbag recall were all I needed, they also cleaned my car inside and out and sent me a Lyft to get their and pick up the car.

Our advisor Mr Alexis knew straight away what was wrong with our vehicle when we spoke with him. We brought it in immediately for service.Service is always expeditious and thorough. We now live in North Palm Beach. This is where we will always bring our vehicles.

Had a great experience at Coconut Creek - The service advisor Jim G. was very professional and stayed on top of the issues from walking in to completion. He updated me constantly on the progress and what needed to be done. Upon receiving my vehicle back it was cleaned and fixed. I woud recommend Service at Coconut Creek.

Great experience with everyone at the dealership from the sales manager Natalie to my sales person Jordan to the finance manager. Everyone went out of their way and made everything a smooth transaction. I got the car that I fell in love with!

I had the best experience at this dealership in the service department. Phillip Moodie helped with all my issues and is extremely knowledgeable! He made the experience seamless quick and seamless.

My car is 6 months old. I have had it in the shop four times, to fix what should be a minor problem. So far no one can fix it. As I said it’s a minor problem, the driver’s seat does not go back when I turn the car off and open the door, even though it should. When I left the dealership yesterday, after being there for 3 1/2 hours, I was told that it was working. I should have tried it there because once I got home it didn’t work. I want it fixed or give me a new car. If this is your level of service, I don’t want any part of it.

My service representative was extremely knowledgeable and friendly. the service area is clean with a great atmosphere. Great overall experience !

Jim Ganlin always makes sure I’m satisfied! Great service advisor!! As far as my car is concerned, it’s a lemon! I’m in all the time for different items needing repair! It’s a 2020 cabriolet; disgracefull!!Thank you Jim for keeping me calm!!

Customer service was great! My sales man Tod Foster was awesome! Very informative and caring. We talk about music 🎶and cars it was a perfect experience for myself. I purchased a Beautiful S550 black... im a happy Customer 😊...

My salesperson Joseph was just so awesome!!! I felt at ease, no pressure. He was very patient with me in terms of all the questions that I was asking of him. He offered me advice on simple things that I believed that another person would try to take advantage of. I was ready to sign the minute I got there, but he did his diligent duty in terms of explaining explicitly.. Plus that Boston accent was just cute to hear.

The service was exceptional, was able to leave my car, get a loaner and be at work on time. Sidney is always pleasant and helpful.Thank you for your stellar customer care.

Rick was very nice and very professional. He made sure that my issue was resolved. I came in a little worried because I had no clue why all the lights on my benz came on. I left feeling very comfortable to drive my car. Thanks Rick and the entire team!Job well done!!!

I have been very happy with all the people who have helped me with service at Mercedes-Benz of Coconut Creek. They have been very kind and efficient.I had a problem early on with the car and they managed it beautifully. I wholeheartedly recommend you choosing their-service department.

Worst experience I’ve ever had at a dealership. Paid in full for a brand new 2021 glb350 come to find out the lcd screen doesn’t work and they “don’t know how to fix it” they just try to push the sales for the bonus at end of month they don’t care one bit about the customer just your money. Todd salesman will try to make u laugh but play you in the end. All sales managers including Michael have attitudes and don’t know the word respect. My wife, myself, and countless family members will never be buying a Mercedes again. Mind you I bought the car 6 days ago it’s been in shop and now had to get my money refunded. No compensation. No nothing

An exasperating experience from beginning to end. When we first arrived to view the ML 350 that we thought we had reserved, we were told it wasnt there. Several days later, we returned and bought the vehicle cash to be shipped overseas. First we were told there was only one car key, and a second one would cost $800. We quickly sourced a second key for $400. But on our way home, we got a call from the salesman saying the second key had magically reappeared. The car was left at the dealership with the promise that the title process would be expedited within a few days, that turned out to be a wait of about two weeks, and we forfeited our appointment with the shipping company. We couldnt drive the car to my house, because it wasnt insured, but we were told it could stay at the dealership until the steamship company was ready to ship the vehicle overseas. Then unexpectedly we were threatened with having a refund check cut if we didnt pick up the car within less than 24 hours notice. Upon receipt of the car, there was still visible tape on the headlights that they had promised to detail and remove. It doesnt take a rocket scientist to figure out the racket here. Cash isnt king in car sales!

I brought my GLC300 in for its scheduled B service. It was easy to schedule with a loaner car provided. Many reminders and clear instructions. My service advisor, Rick Brown, was courteous, professional and knowledgeable of the vehicle and what needed to be done. I found the pricing to be high compared to the out of state deal I previously used. The service was done as to the work order and a courtesy text provided when my vehicle was ready. I returned to the dealer and Rick promptly checked me out. I did have a problem with the valet who seemed confused in finding my keys and vehicle which was parked right in front. Finally a person that knew what they were doing greeted me and viewed my invoice and directed me to my car which the keys were inside. I would give 5 stars if it werent for the valet upon pick up. ( Not the regular person) and the high pricing.

This is my second car with MB and this dealership. The service and sales staff are fabulous!! Professional, helpful and friendly. Car dealerships, for the most part, offer good customer service, however Coconut Creek MB stands out as exceptional. My purchase was not straightforward, but the sales representative, finance and customer relations manager all helped to find a solution and get us our car. There are many options when buying a car, but you owe yourself a visit to this location. Highly recommended!!

Called on 8/12 for a pre-owned vehicle. The sales advisor told me that the car was available but he could not show the car now because it was being moved from another dealer. They called on 8/13 and told me the vehicle is ready for sale and the salesman confirmed the vehicle was on the lot. He sent photos and confirmed that I could depart from my home which is approx hour away from the dealership. 10 minutes before I arrived I received a call stating that the car was sold 2 weeks ago. That was complete disrespect and wrong that I was lied to for over 48 hours. They waited until we arrived to try and upsale another vehicle $6k more than the original. I spoke with the GM (Cliff) he did absolutely nothing about the issue. I have attached photos of communication between myself, the sales, and GM to validate all claims made within this review. They were completely disrespectful and not one attempt was made to make it right. Completely unprofessional. Contacting Mercedes Corp regarding this issue.

Customer service was great. If you stop at the location. Just ask for Rick at the service department. He makes sure everything is taken care of and you have a piece of mind at the end of the day.

Tod Foster made the purchasing experience pleasant from beginning to end. He had my best interest in mind and made sure we were getting the best deal for both our trade in and new purchase. Be sure to ask for Tod when you stop by Mercedes-Benz of Coconut Creek!

This is the only Mercedes dealership I would come back to. Dale was very professional in accommodating my service with my travel plans. Liz was very sweet and kind when processing the paperwork for the service. I enjoyed the time chatting with her. She also helped me think quickly when I encountered a problem with my credit card. Overall, I love the atmosphere and energy of this dealership. Definitely recommend it!

Worked directly with Allan. Very professional and knowledgeable. He understood what we wanted and went to great lengths to find the right fit for us. Great communication and seamless transaction. Even the closing agent Jose was pleasant.

I spelled a white paint galleon on the trunk of my car and I went to this dealership for them to deep clean without damaging the parts. They did a good job on the inside of the bodywork but the details of the door didn’t look as I would expect. The outside rear still has paint and some other internal and external details as well. What caught my attention was that they did not clean the entire car, they did not vacuum the interior as I expected for the cleaning service I paid for. I really expected to have a much better experience from Mercedes Benz.

My Rep Jordin was awesome. She made the whole experience a great one from.finding the right vehicle that was a great fit for me to the final signing. Great Customer Service.

Everyone is friendly. Place is clean. My service advisor Rick is the best!He communicates with you..always answers his phone...even calls you when you need service. Calls you when your car is ready he makes going for servicing your car a great experience!

Extremely disappointed!!! If I could rate this experience a zero I would. Today, I traveled over 3 hours to take delivery of a 2020 GLC 300 and was assured repeatedly by my salesperson that the vehicle was in pristine condition. Upon arrival, I asked to see the vehicle and noticed the engine compartment was dirty with leaves all in the vent areas, headliner and seats needed to be cleaned and the exterior of the vehicle had numerous scratches which needed to be professionally detailed out. All the salesperson, Anne kept telling both my wife and I was this is not a new vehicle and I’ll just have it washed again. Note: The vehicle was a 2020 with only 3k miles and was being sold for almost $44,000 .00 so not sure what she meant by it not being new. She never understood our concern that this was not acceptable and we had no time to wait around for this vehicle to be in acceptable condition, as that would take at least few hours to be done and we still had to drive another 3 hours back home. We left the dealership and was not contacted by a manager until at least 30 minutes and all she offered was the same response our salesperson, Anne gave us. Approximately, more than 3 hours as we were driving back home the General Manager , Cliff Beverly called to understand what happened, as he didn’t seem to be aware about f the issue. After explaining our concerns and great inconvenience, he still wasn’t to provide a resolution to this matter. Sadly, I’ve had other troubling experiences with dealerships owned by AutoNationUpdate: Today, June 21st, I received a formatted response asking me to call their GM. It’s very clear they are really not interested in resolving this matter, as they would have contacted me if they were sincere. It’s now 2 days later and they still have not followed up with me as they stated they would. Very disappointing!!!

Paulo at the Service Department is the Best. I highly recommend him to be your service representative. He communicates always on time and very professionally. Thank you.

Rick B in service, and Todd in sales are both awesome. Rick makes sure your car stays in great shape, and Todd is going above and beyond to make sure I’m able to get into my next vehicle when the time comes. If you are in the South Florida area, MB of Coconut Creek is the way to go.

Liz in service was amazing! Honestly, my best experience thus far. If you are servicing your vehicle please see Liz at MB Coconut creek.

Had got some warranty work done (back up camera fixed) and a B2 service tune up done here and they were very professional with handling a loaner car for me in a timely fashion. Kevin was my representative in the service department, Top-Notch

I bought a GLE 580 ($84,000 SUV) about three months ago. It’s in the shop due to engine issues. Apparently, the cylinders need to be repaired, the SUV has only 3,000 miles. I’m also without a loaner at the moment.This is my first and will be my last Mercedes. The sales person Joshua is a very nice guy and the purchasing process was a good experience but this product is worthless.

As always a great visit to this dealership. Warm greetings when i enter. My Service Person Jim Ganley had complete knowledge of why i was there. He is on top of matters and very pleasant to deal with. They got me in an out quickly.

This is, by far, the absolute worse dealership for sales and service. The customer service is non-existent!!! I have brought my vehicles there, for service, and have had to take them back numerous times for the same issue (within 1-3 days). This is a recurring theme with the service department and no one takes accountability. Each department blames the other one (service advisor blames mechanics). It is blatantly obvious that Service Manager has either never held a management position (in over her head) or just doesn’t care and is ONLY there to collect a paycheck.Sales department is no different when it comes to customer service. Recently tried to purchase a new car and was told they had to speak with the General Manager Cliff (they said he was onsite) and would let me know about the price shortly. Stood in the showroom for 30 mins and no one ever returned to tell me the outcome. When I questioned the sales manager, she told me the General Manager wasn’t in today (contradicting what the sales person told me) and they would call me. It’s been 5 days and no call. I can only assume that means AutoNation doesn’t need the business.This dealership needs an entire new staff (especially at the management level). One that focuses on customer service and has the desire to repair the cars properly the first time and sales persons that want to sell cars. Until they completely overhaul the personnel and values, at this dealership, you should spare yourself an enormous amount of aggravation and lost time. Do NOT go there!

You expedited the repair i was able to get my cat back the same day however the. Price ot the repair was exorbitant. Your prices are just too high.

Am always satisfied by the service at MB Coconut Creek. My service advisor Moodie is attentive and ensues my car is attended to.

Excellent service. I love my new car.

I just bought the car 5months ago. Due to too many construction around my area I got a bubble in my tire. I waited two months for Mercedes to provide me with a new tire. The service was horrible and so lock of customer service. I can’t believe that the Mercedes dealer couldn’t find another tire sooner. The worse part is that no notification or any response when we were trying to get one. Always an excuse. I will think twice getting another car here.

The service attendance is very good. They take my c class and check everything I asked for. I recommend to take your Mercedes Benz to this dealer.

I had a wonderful experience at Mercedes Benz of Coconut Creek, I remember taking my car there to fix something small after my vehicle was bought there & then I noticed that my vehicle was shiny. They took the initiative to clean it without me asking for it. Thanks to all the representatives there.

I have been to a lot of dealerships for service throughout the years, but I can say that nothing compares to the service I received from Mercedes Coconut Creek. Rickert, the service representative was extremely knowledgeable, very professional and went the extra mile in solving every service related issue I presented him instantly! Hands down, best service experience I have had to date.

Service is always great. But, 2 days after I had the car serviced I received an email informing me that my brakes needed servicing, which did not come up at all on the day that I brought in the car.

My service adviser Liz did a great job of keeping me informed. I am very happy with my service experience.

Thank you to salesman Joshua G for the best customer service! Joshua was amazing throughout the whole buying process and finance manager Michael. Best experience ever! Thank you Mercedes Benz..

I am very glad I brought my car to be serviced at mB Coconut CreekThey called me kept me informed of repairs and the work was completed quickly,thoroughly tested,and returned washed and ready,nice-great people here

Kevin was professional and polite. He acted quickly in getting a loaner for me when I called to let him know that I had an issue with the pressure in one of my tires. I was thus able to complete my errands that day. Very attentive to customers situation.

Excellent and professional customer service and satisfaction. Friendly and fast!

My experience with Rick was great! He took care of me from start to finish & went the extra mile to ensure that of all the additional things that needed handling we done as well. Thank you so much. I will continue to visit this location for my service needs.

The service was poor in every possible way from the check in to the amount of time it took to complete it. The service rep was very good and tried everything to move it along; however, he was not able to do so. A recall which should have taken “up to 2 hours,” took 4 hours. Although promised a loaner whenever I needed service, at the time that I bought the car, I could not get one, and was forced to wait at the dealership for an extended period of time. I do not see how I can continue to use the services of this dealership. During the 20 years that I have Purchased and leased Mercedes I have never had this type of service.

I always choose to service my car at Mercedes because I trust the technical expertise provided at a dealership. This visit required fixing some big issues, including the transmission. Thankfully, the extended warranty I purchased covered all of my expenses. I’ve been fortunate to work with the same service representative, Kevin Alexis, for years. It gives me great confidence in the process to know there’s a consistency and longevity with Mercedes representatives. He’s knowledgeable and empathetic. The car is running like new. Thanks all

It is the end of day, everyone is trying to get off on time and go home. Yet Mr. Moodie, a wonderful customer service specialist is working diligently at the end of the day to get my car serviced! I cannot thank him or the entire Service & Parts department for truly taking care of their customers no matter the time of day! Mr. Moodie seriously went above and beyond to take care of me. I watched the service director calmly handle situations to obtain a satisfactory outcome for a customer. She had great poise. Her department is a reflection of her with great representatives! Thank you all I will definitely be back!

As usual, my service advisor Rick Brown was quite a professional, answering all my questions and concerns and providing accurate information. He keep me up to date on the progress of the services provided at all times and was very helpful throughout the service process.He is the best. Thank you Rick. .

Things didnt start out well as there was a major misunderstanding between me and the person that I set the appointment up with. The result was they didnt have a loner car for me so I had to wait for the work to be done. But, my Service person Kevin A did a very good job. He addressed all of my issues in a timely and professional manner.

Excellent customer service and vehicle service 👏 👍 👌. Completely satisfied.

Jim was fantastic to deal with, he was able to Identify my issue and give me the best explanation on what needs to be done and when it will be complete. I will definitely come back!

I was pleased by the excellent service afforded me by Mercedes Benz of Coconut Creek. Alessandra was knowledgeable and patient in explaining the functions of the C300 Cabriolet. From now on Ill always own a Mercedes Benz.

Phillip Moody is always excellent and goes above and beyond. Thank you!

I do not like how when I pull up to the service department no one comes to your vehicle to drive you everyone’s always talking and huddling at that desk. Then when it was time to pick up my vehicle it was not clear directions of who am I supposed to go to to get my vehicle and when I did get the vehicle my servicer wasn’t even around and told me just take the car and I’ll send you an email with what they worked on and I never got an email

I own a Sprinter based RV which has needed some warranty work. Each time I have dropped the vehicle off I have been very pleased with the level of service I have received. Specifically my service advisor, Phillip Moodie, has been fantastic. He always keeps me updated on status and has always been very helpful. Additionally I got to meet the Sprinter Tech (Lizzy) who was very helpful and answered questions I had about the Sprinter chassis. I will be coming here for all of my maintenance.

I have extensive experience with automobile dealerships, both personally and professionally. I have been so very well impressed with MB of Coconut Creek, both in their sales and service departments. The staff is friendly and always willing to help. Tod Foster, VIP Manager, is truly fantastic; very attentive and personable, and always follows through. I have purchased three vehicles with him. Liz Berrios is my Service Advisor. She is very knowledgeable and a true professional. But most important is that I feel she has integrity, and trust her recommendations without hesitation. Great overall experience, consistently!

My service advisor Jim Ganley was extremely accommodating and pleasant. He took great care of my vehicle and provided excellent customer service. I would definitely recommend Jim and the Coconut Creek service center.

Very pleased with representatives and their assistance on our recent purchase.

Mercedes-Benz of Coconut Creek is an exceptional dealership and is in my opinion the best Mercedes-Benz dealership I have ever had the pleasure of working with. This is coming from a man who has been blessed enough to be in the Mercedes-Benz family since day one with a history of 5+ Mercedes Benz purchases.The people at Mercedes-Benz of Coconut Creek are friendly, unassuming, and genuine. Their very best salesman Tod Foster, whom I had the pleasure of conducting my recent purchase with, is out of this world. He is a very thoughtful, kind, knowledgeable, and all-around fun person. When I deal with Tod, I do not feel like I am simply purchasing a vehicle, but it honestly feels like I am speaking to a friend who has my back. If there is any problem, Tod will make it his duty to make it right. Tod will also fight for you to get the best honest and fair price.Mercedes-Benz of Coconut Creek’s financing department is also out of this world. I had the pleasure of working with Scott from their financing department. Scott went out of his way to secure the best loan with the best rates Mercedes-Benz has to offer. Scott is also a very honest and genuine man. He spent countless hours securing me a loan with my terms. When I conduct business with Scott; I get the impression of a father figure looking out for me.All of this would also not be possible without the entire Coconut Creek staff, Kevin Alexis (Service), and Cliff (General Manger). I would like to give a special shoutout to Cliff, who is not all about the money but more about the Mercedes-Benz family. Cliff will do whatever is in his power to work a deal with Mercedes-Benz family member or family member to be that is equitable to both parties.

Alan Telakowiec, was outstanding, this was the first time I purchased a vehicle online and he made it a very enjoyable and not a worrisome experience. Dont know what they pay him, but its not enough, in my opinion.

Sid ensured that I was totally satisfied and understood what was going on with my car. He also set my expectations for future servicing. I’m very satisfied.

Excellent service and professional handling of my car that was serviced.The service department at this location should be commended for their attitude toward customers and consideration of details regarding the service of the vehicle.

By far the worst Mercedes dealership I’ve been to.Highly disorganized, lacking professionalism and training in every imaginable category.When dealing with employees here it’s simply a burden more than anything else.

My experience at Mercedes Benz in coconut creek in Fl was once again incredible I recommend this location to all my neighbors who drive Mercedes thanks again to Rick Brown and all the service staff.

Never in my days have I been treated so unprofessionally! Cut to the quick- No , they didn’t fix my car, Yes, they got caught in a lie that will be escalated up to Autonation and Mercedes Benz corporate ! ( Actually already has as I had all my repairs under warranty done at another Autonation Mercedes Benz) If you get assigned Service Advisor 4100 Lizzette Berrios- run don’t walk away! She is a condescending, demonstrative and lying individual! Best move is to never go to this dealership! Period!

Excellent customer service.... Straight foward and no hassle. Would highly recommend Sidney Stewart. Thanks Sidney!!!

Professional and friendly employees, quick service. A good place to bring your German cars for service and repair

Jim, at Mercedes was most helpful when my car was stolen/recovered. He explained all repairs and dealt with Progressive and kept me well informed.. professional and personable.. Thanks Jim

Just purchased my new vehicle at Mercedes-Benz of Coconut Creek. My Salesman, Tod Foster was extremely easy to work with, professional, friendly and made the whole buying process seamless and was always available to help and provide guidance. Their service department is exceptional as well. Highly recommend Mercedes-Benz of Coconut Creek.

Ann Lopatin was utmost helpful, always attentive and polite during the whole process of buying a new car. She is an asset to your dealership.

ON Mai 18 I went to the Mercedes for serviceIn Coconut Creek the service was fantasticThe people were friendly and nice they were asking me if I need a ride home and they answer all my questions that I have

Excellent, caring people, very happy with our car. Salesman was fantastic and responded in a friendly, but still professional way from the time we first requested information until we picked up our new vehicle which was beautifully ready for us, he was very patient as well explaining to us the basics about driving car home safely. Generally, nice experience dealing with Coconut Creek, FL, Mercedes Benz dealership.Mr and Mrs. S.

Always love to come here this place is always clean everyone here is very friendly Service gets done right the first time so I can feel safe in my vehicle

Liz Berrios the assistant service manager is amazing. I brought my vehicle in she analyzed..researched and outlined her findings to my find the best possible solution for my vehicle needs.. Liz is an outstanding professional who truly cares for her customers needs. Customer service was top notch . Liz Berrios is a great asset to Mercedes... thank you so much!

My experience with Tod Foster was the best. Very helpful and not a pushy salesman. I highly recommend him without a doubt. .

Had a great service experience last week at MB. Rick was my service writer and Rashad in sales helped me with techie stuff inside the car. Both had great attitudes, liked what they do and were patient with my questions. Highly recommend both of these men.

Philip was welcoming, personable and very attentive. He exhibited great patience and was kind enough to explain each service and the benefits. He offered to make arrangements for me to be dropped off at home instead of waiting at the location, he also kept me up to date on the progress until it was time to pick it up,

Great service! It was my annual maintenance, and everyone was super helpful. From the warm greeting dropping off the car to the service and sales team answering all my questions. Thank you!

Received my car back the same day, job done professionally and repaired right. Very good customer service when I went in there.

Coconut Creek Mercedes Dealership’s Service Center has the worst customer service. They fail to communicate and keep clients informed, and have no sense of urgency when it comes to getting things done. Past visit, my car was ready for almost a day and no one called to let me know on a Saturday. I would have had to wait till Monday to pick it up since Sundays they are closed. I have had family member’s handicap place card stolen out of my vehicle after getting my car serviced. This time while getting my car serviced, I asked them to check the AC vents to possibly do some repairs on the sliders. When I get my car back the sliders are not just broken, they are now missing. I received a $974 quote to have them repairs. My car was towed in Saturday morning and I mentioned that I would loaner if my car wasn’t going to be ready first thing Monday morning because I have to work. Especially since I am just started my job back after the pandemic. At 1pm they told me what was wrong and I gave them the ok to start the work. It took them to 4pm to tell me they are about to close, they have no loaners and my car won’t be ready until next week. It totally inconvenienced me being that I work on the the road for a living. When I went to pick up my car this last time, my service guy could not be reached (his communication has always been horrible). It took them 45 mins to find my car after waiting 30 minutes to pay to check out. They say they washed my car only to find out and so the supervisor is was dirtier than it came in. Now, I understand if they are busy and can’t wash my car. Just say that!! But don’t try to pull a fast over me, because that’s where us clients lose trust.

Everything great except with the Finance Rep. Had to wait close to 30 minutes for him and then he tried to oversell every type of warranty. I want to give special praise to my salesman Alan T. He made the buying experience a real pleasure.

I keep buying Mercedes just to get it serviced at Mercedes of Coconut Creek. They always go above and beyond and Rick Brown specifically was wonderful. Always kept in touch and communicated the progress of my car. Highly recommended.

Liz and her staff were very courteous and expedient. I could tell that they knew my time was important to them. Repairs were covered under warranty and entire process including accepting a loaner car was handled quickly.

I purchased a Mercedes GLA 2021 at Coconut Creek Mercedes on 4/19/2021 by 5/10/2021 the car broke down therefore this car was defective dashboard is not working, AC not working. I heard Mercedes had a re-call for GLA, GLB, GLE, and more. I went back to the dealership for service, the service manager told me the part will be available in 6 months. I asked for a loaner or rental they dont have one, next day and weeks no one ever contacted me. When calling Mercedes coconut creek you can never connect to the right person the main number switchboard operator not available. I drove to the dealership to let the manager about renting a car, the dealer calling me back and forth to let me know that the part is available, the same who supposed to be available in 6 months. My understanding, the dealer doesnt want to pay for extra fees and services. I called the corporate office no action taking about my complaint. Mercedes is a luxury car but customer services are sucks from the franchise and corporate office. I would never buy another Mercedes they are listed in the luxury cars for nothing, their service is trash their products are cheap, customer service is very poor; every year they have a re-call about their cars, big name for nothing. If I can RATE Mercedes as 0 and Coconut creek Mercedes below zero I would.

I have and always have a good experience with Liz in the servicing department.