Recently, our trash cans were damaged during the pick-up process. We called our Route Supervisor, Brian Buck who was wonderful to deal with. He took the time to find out the MFG and model of our trash cans and then committed to replace them free of charge. Although the trash cans had to be ordered since they were not available at the local retailers, Brian did an excellent job of communicating status along the way. I was especially impressed with Brians professionalism and follow thru. I highly recommend this company!

I have used this company for trash pick up and for construction debris prior to my employment. I have been working now for the company 8 years and can see how we have improved. Our drivers are very courteous and the office has the best Team ever. Our Division manager with his Operation managers and routing supervisor are the BEST. We have a very professional office manager as well. After all these years I can enjoy going to work with the Clearwater team.

Waste Pro was prompt and professional. Their customer service was outstanding. Robby Fountain was very professional and helpful. He was always able to get all the dumpsters on time, which made my job much easier and less stressful. I will recommend this company to everybody!

They get a 1 because eventually the garbage and recycle gets picked up. The following week. Never the yard waste however. Regardless of how neatly I bundle it. Heck one time I had one small palm branch. Nope. Nobodys going to get out of the truck just for that. Didnt even bother showing up last pick up day.

I signed up for Waste Pro 6 weeks ago. Since the service started, they have missed 1 of the 2 days they are scheduled to pick up my trash.The service personnel are nice every time I call (which is weekly) and they leave notes for the drivers, but I continue to be missed. Im paying for 2 pickups per week and receiving 1.Not to mention I have trash bags sitting by the street because the trashcan overflows throughout the week after the missed pickup.

When I called, I had the pleasure of speaking with Maricela, and she not only made sure that I understood everything bc, but she also made sure that any questions I had were answered! She was very sweet and gave me amazing customer service! Absolutely amazing customer service and I will absolutely be calling back for my next project!

Mari is excellent at what she does, I would give 10 stars if I could 👏🏼 Give that woman a raise!!! Laura was also very knowledgeable and professional she deserves a raise as well! Great company, great employees ✅

I spoke with Mari very helpful she was quick fast and explained details I give her 5 stars…. I will definitely call again and hopefully I will continue to speak with her… Great job Mari

Waste Pro is AMAZING!! The management team at the Clearwater office is AWESOME!! They go above and beyond to ensure the employees have a happy and safe environment to come to daily and strive to provide the best customer service possible. GREAT PLACE!! 🙂

I spoke with Maricela over the phone and she was very helpful and courteous! I had many questions about the services you guys offer and she answered every one throughly! I will be using this service again on my next clean up!

They come when they are supposed to and do what you pay for. This is the only reliable company I have experienced throughout the pandemic. You cant virtually pick up trash or do a Tele trash visit. And they havent stopped working and blame it on the virus, nor do they say expect delays because of the virus. This is the only service I pay for that is worth the cost.Great job! AAAAAAA+

Overall I had a great experience with waste pro clearwater. Their customer service was good. The nice lady I spoke with was very knowledgeable and kind. They delivered efficient, quality and timely service. I recommend waste pro Clearwater to anyone who is in need of great quality service.

I appreciate Maricela’s help. She is a very professional young lady, willing to help. Excellent customer service. I wish you have more employees like her.

Been using this business for many years. Always attentive to my needs, upstanding of my concerns, all around good service. There representative Cheryl is one of the most pleasant people to speak with.

I had a few issues with my service and was ready to give up until I got Mrs. Maricela R., she was extremely professional and practiced active listening. She was able to resolve my issue quickly, even getting a missed trash pick up rescheduled for the same day!

I plan on using waste pro in the future. Maricela was very friendly,kind and extremely helpful. She is an asset to your company. Thanks for being so knowledgeable Maricela

In the past we have called on Waste Pro several times, and with each call we get the same young lady Cheryl. We would explain what we were doing and she knew exactly what we needed each time. May it have been curb side pick up or a large dumpster for our roof replacement she was spot on each time.

Waste pro has been our company we use in the downtown Dunedin area for many of our properties. The pricing is great and the customer service and assistance we receive from Robby Fountain is the highlight of working with them. Definitely recommend.

A big Thank You to Cheryl at Waste Management for helping with my situation with Waste Pro. Ive talked to her a few times over the years, and its always been a pleasure. Shes always cheerful, positive, and willing to help. A great asset to the company!

Called. and spoke with Mari and she set up my account. Was very professional and quick. Grest customer service representative.

Waste Pro Clearwater is the company our Property in Palm Harbor uses. We are a 20 dumpster property. They come twice a week like clock work. They do a great job!! Thank you Waste Pro Clearwater!!

I really appreciate waste pro of clearwater. They were very helpful and delivered my dumpster in a timely manner. I was able to get my rental property cleaned out and ready due to their amazing customer service. Thanks waste pro of Clearwater.

6 months of asking to put bill in my name if they like to be paid with no luck. Over an hour wait to talk to customer service every time. Guys on trucks are fine, office must be a hot mess! Why did Seminole switch! Your reply gives invalid email address? UPDATE: Billing was corrected and service has been fine, actually much less noise than the others. All is well so 5 Stars for improving!

I called and Mari helped me set up an account. She was very professional and efficient and i was very pleased with my service

Curtis Gordan (sales rep) is amazing. He went above and beyond to fix my billing problem.

Received excellent service from Robby. He responded quickly and followed up several times. I Highly recommend Waste Pro

Waste pro is awesome! Shout out to Mr Huntt, the manager, making sure I was taken care of. Great customer service. Highly recommend!

Worked with Robby Fountain and he was awesome. Always answered my questions, phone call, email, text messages... whatever it was, he was on it. I would most certainly recommend Waste Pro

Called and spoke with Mari she was very professional and efficient. Great job.

Great prices, easy to work with, and great customer service. Robby was very helpful and answered any questions we have.

I dont typically give reviews, but wanted to shout out Robby who was great to deal with. Very knowledgeable and easy to work with.

Curtis Gordon was user friendly setting us up in St. Petersburg, Fl. Waste Pro provided excellent service on our project. Well definitely use you again if needed.

They did not have enough containers. I went 3 weeks waiting on the containers. The office told me to use old container for now, i did, they did not empty it. I am just now trying to register on line to pay them. The user name and pass words have very specific requirements, have been trying to register for an hour. If you get 1 item in the registration wrong it blanks what you filled out and you have to start over. I see they have an 1.8 star google rating!! It is very hard to get that low of a rating so i will end on a positive note. Good job on getting one of the lowest ratings i have seen. Seminole switched from waste management who did a great job for me. They switched and said the main overriding factor was money. I will gladly go back to WM and pay more.

Curtis Gordon and the crew handle everything great! Never a hiccup and they are always there for me if I have any concerns or questions.

Let me say that the old manger for the Clearwater region was terrible and ran a sinking ship. Now that Daric Huntt has taken over as manager and n my region the service has been consistent and if there is a problem I can reach out to Daric and it is addressed immediately via email and they even send a unscheduled truck to pick up trash that was not picked up for various reasons on the normal day. These guys are so good we even recommended our new neighbors too use them.I’m no employee and I don’t know anyone who works there, I just believe in giving credit where, credit is due.

Signed up for trash was told it was going to be picked up that week and here it is 2 weeks later and the trash is piling up out front. I called and was told they were going to be picking up today Thursday. I asked for the 2 weeks to be taken out of the bill because I paid for the 3 months of service and was given the run around. After not getting a solid answer I asked to cancel my service with full refund since I still have the same trash in my front yard. I also was given the run around about this and was told they were going to call me back.

I want to take this time to say that my overall experience with waste pro of clearwater has been great. The customer service to the employees and management have been awesome. Thank you waste pro of Clearwater.

Terrible service. Left garbage everywhere in my yard and customer service when calling in didnt care at all and tried to argue with me that they didn’t come to my house.Horrible service.

Driver parks truck in middle oftge road blocking all traffic. Then pulls up 10ft and does it again. Causing several cars to back up. Truck#514 on 4/5/21.I understand they are doing a job but a little consideration for others would be nice.

Called today to get information regarding a quote and Maricela was very informative and helpful.

I have been a customer since they started in my area. They offered a good price for their service and have provided good service. However now they have raised the rate so high out of the blue and I now know why. Just read they got the contract with the city of Seminole and gave them super good rate so now for me as a loyal customer that’s been with them and helped their company grow I get to get the shaft and pay the extra cost so they can give them the low rates. Really??? I am on the search now for a new company I won’t be supporting someone who just craps on their loyal customers when they expand!!!!

Maricela was very helpful and courteous with helping me get done with what I needed. Thanks Waste Pro.

This company is garbage. Pickups are inconsistent. They throw recyclables in with regular trash. Everytime my trash is picked up my cans are literally left in the street. Ive tried to call my local Clearwater branch and can NEVER get a person. Ive called numerous times with no help.....

Edit 4/22/2019: To whom ever you have working your social media I thank you. I have updated the rating to three stars as you helped push through where others had failed. Ive received my refund and the cans were removed. Thank you.Older posting:canceled my service February 19, 2019. Since then your cans have been littering in my front yard because no one will come pick them up even after repeated calls to your local office and corporate office this is unacceptable and unprofessional. Further I have been due a refund for approximately $35 and have still yet to receive that also. My initial review was a five star review however that is not been updated as of today April 12.

I called and spoke with Maricela and she was very knowledgeable and helped me.

Cheryl was wonderful with helping me get auto set-up

Beware of using this company. Billing was a nightmare and staff unresponsive. We are still waiting 7 weeks after canceling service and their garbage can is still at our house with a tropical storm approaching. We will not be responsible for their gross negligence.

Spoke to mari and she answered my questions very professionally

Great customer service. Mari was very helpful and professional .

Got set up for service 2 weeks ago. Still no trash pick up or trash cans. Called and left a voice mail and received a vague message stating it would be picked up next day and never will. I wish we still had waste management. 2 weeks worth of trash have been sitting in our yard for the whole week now.

I had no problem with their pickup, but a question on billing which was taken care of to my satisfaction, and I appreciate their prompt action in this matter

Misses pick ups constantly. Leaves garbage cans open to collect rain or just throws them anywhere. Impossible to reach by telephone. Possibly the single worst customer experience ever.

Maricela was very helpful and had great input.

My driver and helper are excellent and very hard workers.

I have two and half year old twins and we have some other kids on my street. The garbage men speed down our street and are not even mindful that we have children on our street. Its a neighborhood, you dont need to be speeding. Its careless and dangerous. Please be mindful you are in a neighborhood and slow down for children. Thank you.

Spoke with Mari and she got my trashed picked up after I was missed. She made sure we were picked up the same day.

Waste Pro handles bi-weekly trash and recycling services for our HOA. Robby Fountain is great to work with!

I’ve have been dealing with waste pro for about 2 yrs now. It is almost impossible to get them to answer their phone, for Clearwater location. Also they continue to miss trash pickups, and claim my bill hasn’t been paid when it has been. They upped our rates by almost $33.00 so went from paying like $65 I think every 3 months to $98.00. So we paid our bill last quarter, now they are stating bill hasn’t been paid since April. I’m am feed up at this point with waste pro and their failure to properly perform a mundane task at best.

City of Seminole contracted with wastepro. They are hard to get a whole off, web site is not user friendly and pick up is consistently days late. Unexceptable

I am the office manager at Sunshine Mobile Home Park. We are very pleased with the services we receive from Waste-Pro Clearwater and from Curtis Gordon.

Leave voicemail about problem and never recieve a call back. The driver has missed the street I live on 4 out of 6 times.

Alex was a very professional and awesome driver.

This company is the worst most arrogant people in office i cannot believe the non respect they make you pay up front 3 months but dont like to refund and they put you on hold for hours or hang up on you then see your number and they dont answer or shfit call i cannot believe what i had to deal with guys on truck are snowflakes

I have been charged double my bill from this company on top of an additional charge with no new bill or explanation as to why. There website is terrible and not user friendly. There bills dont show up or when they do they are months late. They show up at random times, or not at all. Very poor business practices, the city of Seminole should have never gotten a contract them.

In December 2020, I notified Waste Pro to cancel my services, and pick up the bins. I was told that they cannot cancel the service, and refused to pick up the bins. I physically returned the bins myself, and requested the account closed. To this day they continue to send invoices for services that have been cancelled from day one! The customer service sucks, and they have bad business practices!

Stay away from this company! I just canceled my service due to a bullying trash collector and an even worse customer service experience when calling to report him. I explained in detail to the customer service rep what happened and she initially agreed that his behavior was not right. She said I would get a call back that never happened, then when I called a second time I was told I would get a call back that, again, never happened. When I called back a third time, they told me they had talked to the trash collector (Amir/Emir?) and he lied about what happened, and they took his side, and would not listen to me when I tried to correct the misunderstanding of what happened. When I asked for the service to be canceled the response I got was Perfect! Perfect! - Wow. Way to treat your customers with a legitimate service complaint. I asked to speak to the supervisor/manager twice, and they were never available. When I asked for the address of the managers boss, they hung up on me. Clearly a toxic company from top to bottom.

I spoke with Mari. She was very professional with getting things taken care of

Can y’all please turn off the beeping sound while backing down a road? No other trash company does it. It’s annoying, loud and unnecessary

Do NOT use this company! They raise their rates way up, then when you tell them the competitor is cheaper, they will match their price for 1 year but make you sign a contract for 2 years with ability to raise their rate to anything they want and you are stuck. Then when you cancel, they do not pick up the dumpster and NEVER answer their phone or return calls!!

Skip pick up days. Promise to make it up on a Saturday, don’t show. Then skip again and don’t answer phones.

Been using them for 2 years, we signed up for autopay and every quarter they freeze our account our full trash bins are skipped and we have to call in and sign back up for autopay. We have not changed any billing or credit card details in these 2 years and every time they call they say were good to go for autopay. After skipping service day after Thanksgiving (fine give your workers a day off) and again on our next service day, our trash overflowing again, we e-mailed after trying to call and being on hold for 2 hours. Replied with the same your account is frozen due to non payment. Sigh. We cancelled and switched to Solar Pro which services our neighborhood, only downside is you have to provide your own trash cans. This minor headache of going to Home Depot and picking up a couple is the only thing that caused me to continue to do this dance every quarter but enough is enough. Do yourself a favor and sign up with Solar Pro if they are available in your area or try any other service besides Waste Pro.

They have picked up my garbage once in 3 weeks. No one answers the phone or returns the messages I leave. My street looks like a garbage dump as we all have cans at the curb everyday...waiting. Are they still in business? Maybe they just took our money and closed shop. Disgusting.

Maricela provided top notch customer service in setting up my account. She patiently answered all of my questions and the next day the trash was picked up! Super easy process and super responsive.

This company never shows up on a scheduled time frame and that’s if they show up at all to get our garbage ! They rarely get all the garbage when they do come , and if we holler at them they wave and keep going !

Spoke with Mari and she helped me set up my account.e with

Very good business. The young workers, seem to be very hardworking and diligent, with great management. 5 stars!

Our company recently started using Waste Pro approximately 6 months ago for dumpster services for our residential and commercial jobs. Since then, we have been pleased with their service overall. Kelly is easy to do business with and is also very accommodating to our requests. Thanks Kelly and Waste Pro for the great service!

Waistpro is a horribly run company. They miss pickup days. They have a 3 month bill cycle and send 0 bills and expect to get paid. They dont contact you in any way to inform of missing payment then they send threatening letters to send you to collections. Horrible way to treat customers and run a business. Would not recommend to anyone.

Maricela was very thorough in setting up my new account. She replied to my initial email inquiry in minutes. Had information I needed and got my account set up quickly.

Waste Pro went out of their way to do something very special for my daughter. They threw her the BEST 4th birthday party ever! My daughter loves garbage day and the management team is always so friendly every Friday when she waves to them. I contacted Waste Pro asking them to give Addie a parade for her birthday. They were so excited and went above and beyond spoiling her and giving her the best surprise ever. I will forever remember this day and I know Addie and all her little friends will too. Thank you again Waste Pro!

Thank you for you kind service the morning after our pickup day. The men picked up the garbage 2/12/21 friday at 651am.

Not on time, my trash has been sitting outside for a week and no one picked up; very poor customer service, the person who answers the phone was very rude, has a bad attitude when I tried to get the problem resolved.

Ive been a customer with them for almost 2 years and they raised the rates SO HIGH that ANY OTHER SERVICE is now cheaper than theirs! Good riddance, I found Orion with a MUCH better rate!

Horrible and do not even provide the service they are paid for. Have complained over 4x times and then contacted the Better Business Bureau to get them to pick up the trash. Both times this week, they have picked up the next door neighbors and left ours out at the curb. Do not complain about them or they will start forgetting to go by you house, or state that the bins were not by the curb (neighbors can attest otherwise). Zero stars, worse in area!

UPDATE 2/8 received bill last month that was correct. This month I suddenly owe another 143.00. Ive received no contact to resolve this from Waste Pro so now I am opening a complaint with the BBB. This company is corrupt. I wonder how many people they do this to that dont monitor their accounts!!Worst customer service Ive encountered in years. First I get a statement saying I owe 139.00 past due. I have my bills automatically paid every month so this is absolutely incorrect and when I called them they told me they would look into it but would require speaking to my bank????? I explained I have all the bank transactions and Sheryl still insisted they need to speak to my bank but she will call me back. 2 weeks go by and Ive heard nothing. I call corporate and speak to a rep who transfers me to a voicemail where I leave a message requesting a call back ASAP. The last call to customer service was on Dec 17 and I have YET to hear from anyone at WastePro. Unbelievably bad customer service. Looking for a new trash company for the new year

Their customer service is amazing, Maricela R did a wonderful job at trying to help me.However, Ive had them for one month and Should have had 4 pickups, they’ve picked up my trash once. Took over a week after paying for the service to receive my trash cans and that was only after calling twice to get them. Missed multiple pick ups and even after calling to complain and have them reschedule the pickup my trash can sits at the end of my drive way not picked up for 3 days now. Their garbage trucks have come down my street as one of them almost hit me when I was turning onto my road. At this point I’ll be calling for a full refund and going with a different company. Extremely dissatisfied with their services.

Getting frustrated. Several times, WastePro has skipped our street; and now for the 3rd time, theyve picked up the entire street and left mine. I can never get them on the phone. Today, I left a message after being on hold for 20 minutes. Well see if they send someone out, before my next scheduled pick up. Losing faith in them. Update: As expected: No return call. No pick up. My regular day is tomorrow. Another Update: They just missed me again. All you get is voicemail at the Clearwater & Corporate offices. I just filed a complaint with The BBB. The latest on part 2....finally received a call stating my trash wasnt curb side (a lie told by the driver). The driver was dispatched back out. Never showed up. My neighbors see my trashfrequently missed.. It is always out the night before. A 22 year habit. Bad business.

WASTE PRO IS THE BEST SANITATION COMPANY WE EVER HAD THEY ARE MORE RELIABLE AND DEPENDABLE THEN ANY OTHER SANITATION COMPANY I EVER HAD

We had recently moved to Largo and was checking on waste removal. Waste management said they werent taking new customers so I called Waste Pro and Glenda was so nice in helping me out. Wasnt expecting the trash can until Thursday but it was by our garage the next day. . I would recommend them to anyone.

Waste Pro is top notch, Robby Fountain is very professional and quickly responds to any questions or needs we have. Awesome, professional and courteous employees at whatever job they are doing whether it be over the phone or email to trash pick up, recycle or bulk pick up.

Waste Pro has been a great company to work with, they have always treated us with great and outstanding Professional customer service. Help us with all of our scheduling of our rolloff pick up. Cathy Snyder is always ready to help with all of our concerns and response to our email immediately. We continue doing business with them, customer service comes a long way and good relationships. 5-Star 👏

Unfortunately I have to give a terrible review of this company... But my husband and I have given them SO many chances with it only leading to months of extreme frustration received on our end and no movements or help on their end. And CLEARLY our case is not isolated.The seemingly simple (compared to all other things your dealing with when selling/ buying a new house) act of switching our address with our solid waste company after moving was anything but. For the past 4 months we have dealt with issues getting our address updated, have had at least 10 calls with 10 different people- who in their defense were all extremely nice but unfortunately had no authority or ability to make ANY changes at all- (and our address STILL is incorrect)- we went at least 2 weeks without any cans or pick up at all and never received a credit for it, and we’ve been paying for recycling even though we still haven’t been given a can. Again we’ve had at least 10 calls and they always end with someone telling us: they are “adding notes” to your account and “immediately” putting this on the managers desk and we will “definitely receive a call tomorrow”. We have not received ONE call back and every time we call again we have to COMPLETELY start over and hear the same thing from the new person who has no idea why this is happening.It is so crazy that I am even taking the time to write this out and that this has been so many people’s unfortunate experience. The woman I spoke to yesterday was very nice and kept saying what a “mess” this was. Yes! But why can no one fix it?!Today we called for the 3rd time just this week and asked to speak to a manager but told they were at an appointment. So we asked them to please cancel our service and we credit our account for the payment we’ve already made. They couldn’t do any of those things and said we have to wait for a manager.A very frustrating and unfortunate experience with this group...

They have increased their rates 3 times in the last 18 months. Recent increase is up to $113. Half the time they dont pick up the yard waste so it sits there for weeks before their lazy bums decide to pick it up. Lady in the office is rude. I will be looking for a new company but not much choice in unincorporated part of Clearwater.

I have been a customer for 8 years and have spent a lot of time mad because they wont show up on trash day. After this week I am simply done. This was the third time in 2 months they didnt show up to take my trash. Each time I had to call and request removal. Today they informed me they should be here tomorrow, 3 days after my normal day. I have had trash cans and boxes sitting in front of my house for 2 days already. Not happy at all

Rep Cheryl was very nice and patient with me, my husband does business with this company and they are alwayl willing to help him out, thank you!

Change of management in the past couple months has greatly increased service and reliability. I had issues with them missing pickups in the past, but they have been rock solid past few months. I would recommend them now!!!

I called their office this afternoon after reviewing a recent billing. I needed clarification of the amount. The woman I spoke with went over everything with me and advised that I will get a credit on my next bill as the amount was incorrect. She explained that due to my payment method it could not be adjusted now. She went on the explain they are going through changes and updates and was very apologetic. I appreciated the honesty about the prior issues and told her how much I appreciated the time she took with me to get my account corrected.

I have/share a rental with friends in Largo, FL. WP drivers are friendly and quick to pick up in my neighborhood. I called Clearwater office inquiring into recycling and Kathleen (?) I spoke to was very courteous and I appreciate she took time to speak with me. Thank you.

Signed up a year or 2 ago as they came around offering twice a week pick-up for significantly less than waste management...well got a note that because Pinellas increased dumping fees 6% and a need to increase wages I would notice a rate increase....lol yeah a FORTY percent increase...Im guessing the employees raise was probably 1/10th of that...

Great service. Great guys on the trucks. Ive never had a problem with them and they have always taken everything I put out. If I had a problem they would resolve it quickly. Wish they were at my new address.