Well not from the city but took my dad even thow with all the work the lights was off on a friday with us running around from 10:30 am til after 3 to get the office at his doctor to fax a paper back to say he shouldnt be without lights the weekend. Ms... Kathy at the front desk went above the call of duty to help me understand wat to do even after all the work she put in we had reach the dead end but she made me feel like she cared about people. JUST HAD TO SAY GREAT JOB .........THIS IS THE TYPE OF PERSON. THAT NEEDS MORE THE A PAT ON THE BACK😁

Community action agency with no action been calling for weeks now after submitting all my documents no answer left several messages no call back I don’t feel comfortable now that they have all my kids information and mine .I can’t see how they still have a job guess I’ll just have to pay my bill because I’m never gone to get anywhere with this agency

CAA doesnt really care about black kids in the West End. Their leadership (Mark Lawson) worked with OTR Community Housing to support the placement of a 62-unit income-based facility for individuals with mental illness a few feet from Theodore M Berry Children & Family Learning Center (Head Start) in the West End. That would never happen in a white neighborhood. Why is that? There is a reason poverty is intentionally concentrated in poor black neighborhoods.

I hate to complain but Im 63 year old senior citizen black femaleWithout communicationI have no feedback on my application

Absolutely pointless! Over several months Ive contacted this agency 5x in total for assistance only to be given continual run-around after being instructed to submit information for approval with no follow up, then when I call back everyone is clueless while other times put on hold and sent to voicemail boxes with no callback. Whats the point???

No one ever answers the phone they just send you to a full mailbox.. and the website wont let me finish an application for my family member just horrible!!

Been calling this place for years.. you can’t speak to someone or get anyone on the phone. How do they receive cash grants and payments to help people in need and you can’t even get threw to someone to speak with regarding help with rent and utilities.. some needs to investigate in this place.. they don’t help as they should .. what are you allDoing to help the people in need. And it’s not like COVID 19 is the reason for this.. COMMUNITY ACTION AGENCY NEVER ANSWERS THE PHONE.. you can’t even leave a voicemail like other business to be contacted within 2-3 business days.. like come on?? Why is this.. who’s running this place??

Can never reach this agency by phone. The answering machine mailbox is always full so...How do they expect anyone to contact them?It seems to me that in this age of 24/7 business and computers they should be able to set up a system that works for their clients instead of the constant inefficiency unless, of course, they do not really want to help their clients. Terrible agency.

Do you guys ever answer? I’ve called over 70 times in 2 day’s and can’t get an answer

You cant get a human on the phone here. Walk-in appointments have to be scheduled through an automated phone system only available Monday through Thursday... and oh, what a shock, invariably theyre all taken for the day you call. Not even a laugh, this is just depressing.

I GRADUATED IN JAN.OF 2017 FROM THE CERTIFIED PRODUCTION PROGRAM. I EARNED A 5 YEAR CERTIFICATION , I WAS ON A FIXED INCOME AT THE TIME AND TODAY I AM EMPLOYABLE. I ALSO COMPLETED THE COMMUNITY ACTION CAR PROGRAM. IN WHICH THE C.C.A IS HELPING ME TO HELP MYSELF GAIN TRANSPORTATION SO THAT I CAN GET TO & FROM WORK. I HAVE TO ADD &75 A MONTH INTO A JOINT ACCOUNT TILL I REACH MY TARGET GOAL OF $1300. I AM ALMOST THERE. THANK SO MUCH IN HELPING ME TO BELIEVE IN MYSELF. I WILL BEING CALLING SOON TO LET YOU KNOW I JUST GOT HIRED

They get a 5 star from me.i don’t why people are complaining about this place.every time I need help.i go here.

Friendly staff.

Called phone number (option 3) looking for resources. The woman on the phone had very poor customer service skills and sounded annoyed and impatient. I was very kind to her. Dont work in the field of social services if you have no desire to help people. Very discouraging experience.

I come here to get my taxes done every year. They do great things for the community. Reason I gave it one star is because I spoke to Doris she is very rude and has a nasty ass attitude over the phone. I simply asked her about what time they was going to be filing taxes. If you dont like your job then quit.

Great community resource...Go in and find out about all the programs and services they have... Excellent!! Dont wait for someone to tell you....Learn first hand for yourself...I did!!!

Great place for kids.Awesome environment.My three year loves being there.He is learning at a rapid pace too.

Have been trying to get someone to answer questions and have yet to speak to anyone! How are you supposed to get help if no one answers the phone or calls you back?!

The head start program is a joke in some ways... Granted you have some nice individuals there... I love the principle an some teachers. Others act as if its a crime to ask questions when its concerning your child and or information... Honestly communication is key and i believe they really need to focuse on that... Other wise lots of errors will occur because of it... Every 1 needs to be on the same page... However one teacher in particular is really irritating as hell alisha graft... She was my sons teacher an she asted like she didnt know her ass feom a whole i n the ground... They made a bad choice hiring her... What sense does it make to tell me what my son did 3weeks ago when i ask u every day how he is doing an all u can tell me is he is fine? But other teachers can tell me more about my child then u and u are his primary teacher? Honestly im not the only parent who believes shes on some type of drug.....

I was certified for the Pipp program in August. I received from first bill from Duke for $232.00. The bill was only $107. Did you even look at my bill? We only paid over $200 in the winter months. Is this a bait and switch program? I thought this was to help us with the payment, but I am paying MORE than the bill. Why would I pay more for the bill than I owe? I called Duke and Duke sent me to the Community Action Center. When I called the number they gave me, it was only an appointment line. The number the appointment line gave me sent me to a number that rang and rang and then hung up on me. I NEED AN EXPLANATION -- I feel duped. This has all the appearance of being a scam.

CAA help me get a summer job via upward-bound and i liked working it and helping out the kids and then the money that i got that summer help me pay for driving school and i got to pay for my sports fee at mt.healthy Jr/Sr. high school and i hope that i get it again this summer (2014) to help pay for sport fees and car insurance #CAA #UpwardBound #OWLNATION #mt.healthy

A joke! i have been calling all morning monday tuesday and began calling today but same results rings and straight to busy signal no matter what option you choose.

This place is a joke. The instructions say to call between 6am and 8am for assistance. You can never get through. Theyre rude if you can actually reach anyone.

This is the worst organization. Very poorly ran. I think they get money from the state or county and from United Way. I will no longer be donating to these organizations.

I have been trying to get help with my home energy ever time I call they are full now mind you I stared calling at 5:58 am at 6:10 they have no more slots open and I use two phones to call and can never get through if theres anyone else that is having this problem I ask you to report them something can be done

This company is great!!