I had a spot for my trailer and have had automatic payment set up. I had the trailer gone for a month but still paying and when I got there they locked me out and canceled my code. Never again! Glenway storage is right down the street and cheeper!

Tsvi was very helpful and helped me with my unit.

Tsvi is very good hes good person he knows wat hes talking abt

Tsvi has been great these last 6.5 years and we will miss him.

Jessica was very kind and made everything stress free for me!

Tsvi was great and got me a great unit at a great price. Thanks

Dave was very helpful and funny help us with every detail

My storage got broken into someone popped my lock stoled things that were valuable I have insurance of course they have cameras the storage security couldn’t show nothing on the cameras they don’t have cameras at the front gate where you can see people coming and going when I first got the storage 3 years they had a code on the door they took that off 2 years there’s no proof of someone taking majority of my things out and no one cared I’ve been paying on this unit for 4 years please if u want your things safe and protected do not go to this storage

So today helped a friend moving and we could not a:open her door to her unit more than 3 feet, b: close the door at all ot needed both of us and muscles and serious greasing, and their specials are bull. They said 100 off her first month she shows and its a 2 story unit with a tiny lift elevator thats 100 off, her unit is full price...and fees ring up to another 100 or so. Dont do it, go elsewhere.

The staff was always professional. I had the same unit for 9 years.

Stopped in to check some prices, David was very helpful.

Tsvi does a good job managing the facility.

So far, our experience has been excellent. I needed to change storage units after realizing the door on the one I had rented wouldnt be big enough. Tsvi and his staff were very gracious and helpful. The process was very smooth. From what Ive seen of the facility so far, its clean and secure.

We had wonderful at this location. Tsvi did a excellent job helping us out.

The front gate is always opened last month I seen a vehicle have tires stolen. Im really worried about my vehicle now. When will this be resolved public storage??

Just checked in. Convenient location, Jessica is superb with customer service, and knowledgeable about the property.Price is right and access is smooth and easy. A++++

Ive had my storage unit with Public Storage for 15 years, and cant say enough good things about service and the comfort of knowing 5hat my valuables are secure, and safely stored. I especially want to recognize the excellent service provided by Tsvi at the Cincinnati Westbourne office. Excellent!

Property is well maintained. Jessica was very nice and helpful. Awesome move-in promotions and competitive rates.

Great location. Good price. Tsvi is the best around, and I would recommend everyone using this location when needed.

Tsvi was great and helped me greatly.

Shouts out to my guy Tsvi, anytime I needed anything he was there for me. Very very nice guy wouldn’t go anywhere else..

Update: Just moved out. Moving out was as easy as moving in. Friendly service from Tsvi and the other gentlemen whos name Ive forgotten. If I need storage in the area again I will be back!

This facility was a good one. I had stuff stored there for a few months and never had a problem. The property is well maintained and secure. The staff (particularly Tsvi) is great and very helpful with anything you need. I would recommend this place for storage needs.

Tsvi absolutely awesome. Friendly excellent customer service skills. Thank you for your help

This location was awesome! The check in experience was great thanks to Ted’s customer service skills! He was very courteous and knowledgeable! Thanks again Ted!!

Tsvi was great and helped out a lot.

Way too expensive! The rates fluctuate, wasnt able to get ahold of anyone before the first to cancel my account, so they made me pay another month even when I told them I dont have anything in my storage. Even during the struggling times, I had to give them my last to pay this storage and I still have to wait another month to cancel. I got ahold of them May 2nd and still had to pay. I will never do business with them again!

Tsvi was very helpful and courteous during my visit and on the phone. Facility is very clean and well maintained

Love the reasonable prices and clean units at this Public Storage location on Westbourne Rd.!! Taylor the store worker was great and helped me find the exact storage unit that fitted my storage and financial needs. Taylor was extremely professional yet personable, and she gave us great customer service!! I would definitely recommend this location to anyone looking for a clean & climate controlled facility, reasonable prices, and great customer service!!!

Tsvi did an excellent job and was very helpful to me and saved me really! He was very kind and help me find the unit that I needed. I plan on doing business here for a long time.

Friendly staff, knowledgeable service providers.In my case I purchased a unit and in the same day quickly realized that it simply wouldnt work. (My fault entirely)After receiving stellar customer service on the part of a kind gentleman named Tsvi my money was quickly returned within a week and the plan was cancelled with absolutely no hassle for myself.If you are looking for a storage unit I can think of few better places and can honestly say that the service providers at this specific location are fantastic!

Tsvi has made my experience at Public Storage one of the best experiences I’ve ever had at a storage facility. I wish that all of the store managers were as polite and respectful as Tsvi. If he’s up for a promotion he would definitely deserve it, because it’s rare to find someone as pleasant and hardworking as him.

Tsvi is very professional and helpful. It was a great experience. All round great experience here.

Tsvi has been wonderful to work with 121/2 years. He has been pleasant, courteous and has always gone the extra mile to help solve any problems we have had. He has always called me on several occasions to remind me of my payment, which I truly appreciate. Sometimes that month just rolls around so fast that I have forgotten the first of the month payment.

Extremely rude over the phone. Wouldnt tell me prices for unit sizes, instead would only ask how many boxes do you have to try to over sell the space I need and then yelled at me when I repeatedly asked for the price of their smallest units. They also talk to people like they dont know if you multiply unit side lengths that equals square footage. Wont be using this company ever again.

They were very welcoming and helpful great customer service thanks go out to Tsvi and Angie

Tvsi was a great assist to me. The information he provided was invaluable. He made the whole process as easy as possible. Great!

Tsvi did an excellent job explaining the services provided and was fast about it. Nice guy.

We had Angie help us set up our account. She is wonderful, and very helpful. I would defiantly have more friends come here for their storage needs. She also provided us with all the information we needed. She has been awesome for us! Defiantly come here and see Angie!

Loading in and loading out were completely painless. The units were clean and dry despite some recent storms. There was some insulation peeling off of the ceiling but not enough to cause a problem. Would definitely use them again

The facility is clean, secure, and easily accessible. Ted was extremely helpful and found a better deal than the one online!

I recomend this place had no ishues wath so ever and the reprentative Jessica answer all my questions clearly over all has been a giod experience!!!

Best service. I would recommend to anyone.

Tsiv provides the best service possible. Highly recommended!

Angie was great. Explained everything in detail and answered all my questions.

Tsiv was very friendly and efficient. However, we learned there are no cameras INSIDE the building where the storage sheds are; it turned into a safety risk for us! We arrived at 5:30 pm with a load the evening we rented the unit, and a burly man was in front of us on foot. He punched in his code, looked at us and stood there, pointing to his watch and had an imposing attitude, like we were following him, when we had only pulled in to put items in the unit. When the gate opened all the way, he walked through the gate enough for it to begin to close and just stood there staring at us. We obviously had a code. After he rudely gestured to my daughter and I and walked off, we punched the code and drove through. This man made us feel UNSAFE and he walked the whole perimeter of the inside storage areas, then came.outside and stood, halfway hidden, watching us while smoking a cigar. We began to unload and if it had not been for my daughters male friend being with us, we would have immediately left. He was very intimidating. My daughter called the office and spoke to Tsiv, who told her the man was a client but was not offered any assurance, even when she told him we felt unsafe. Its a SHAME this place has NO CAMERAS on the inside. We were fearful for our safety because of the weird and awkward way this man kept following and watching us; I would not recommend this place due to feeling unsafe.

Tsvi is very knowledgeable, on his job, quick, and very dependable. Would recommend.

People in the office are very nice but the elevator is currently broke so make sure to consider that before you move Into a unit. we couldn’t fit our furniture in the stairwell so they were able to move us to a garage. The new storage unit we got the ceiling is falling off onto our stuff but we were just happy they were able to work with us and move us. They do trick ya when they say your first month is only a dollar because there a hidden fees you have to pay for but other than that we are happy.

Tsvi always does a great job and provides the best customer service! Also, the facility is very clean and organized.

Tsvi was great and very helpful. He takes his time to take care of his customers. Thanks once agin Tsvi!!!

Tsvi was so helpful! He was great to work with and made a very stressful day a lot easier!

Man in office (Tsvi?) very pleasant, accommodating - very welling to help me as I dont walk well, & so very efficient with my billing! My storage unit is very clean, every time I return the halls are still very clean--climate control is awesome. I recommend this Public Storage facility highly!!

Tsvi has always been great and professional and works with me when I have problems. Thanks again Tsvi.

Facility appears clean and well-maintained. The manager, Tsvi, answered all my questions and understood my concerns. He couldn’t have been more helpful and that is greatly appreciated!

Storing here has been a convenient and worry-free experience in every way. Tsvi, the manager, is responsive and pleasant, and remembers me right away, even when months go by between visits. When we needed to transfer our belongings from another Public location, he seamlessly took care of all the paperwork. Excellent.

I had a wonderful visit to public store. Tiffany was very friendly and was very good at explaining things. Was able to get all the information that I needed. Will suggest to anyone.

Tsvi was a big help. If i needed anything he would be happy to oblige. The unit are high quality, in my personal opinion. 5/5. Would definitely recommend.

Wonderful service very helpful attendant Tsvi

Great service. Manager Tsvi was very polite and provided me with a tour amd explained everything in detail. Awesome prices i will use them again in the future.

Tsvi was very helpful and made good conversation.

Tsvi was super helpful and is super awsome.

I want to thank Lindsey and Tsvi for providing great customer service. Concerning their customers needs, they are very caring and friendly. I highly recommend Public Storage.

Most all of the insulation fell from the ceiling of my Unit (that I have been paying on for almost 3 years), The Ins they made me take when moving in wouldnt cover this and the District Manager would not respond until I posted a negative review on Public Storage FB Page. All he would due is give me 1 month Free ( Aug. usually the hottest month) to get the mess cleaned up and move out. POOR POOR POOR Customer Service at this location.

Tsvi, was very professional. I could not be happier with the service he provided me. I recommend Westbourn site if your looking to store your property.

Tsvi gave me 5 star service.

AteTsvi was the associate that helped me to secure our storage unit. He was very professional and courteous. Securiry is adequate and access is simple with good hours.

Was having trouble walking/lifting today & the very kind office mgr (Tsfee?) saw I was limping & actually came outside to help me. Now that is caring!!! My unit has great lighting too & very secure! Id recommend this location to everyone.

Tsvi was fantastic!! So sweet and fun to work with! 🙂

Tsvi was very helpful with our situation.

Kendal was excellent at providing me what I needed as far as a storage unit. He was also very sweet, kind and kept a smile on his face! Excellent job he did

Tsvi has great customer service.

Tsvi was wonderful and very helpful to me.

Tsvi just set me up with my new unit, got my online account already registered, and answered all my questions (I had a ton!). Friendly, efficient, and definitely helpful!!!

UPDATE: Continued Great Service! Staff was was extremely helpful in getting me information as well as provided me with great recommendations. Also, help me with a few out of the box solutions.Thanks!

It was a great experience with public storage with TSVI

We had a wonderful experience in settling the storage unit closing the manager Tsvi did a terrific job of communication. Thanks Tsvi for going above and beyond

They we extremely helpful with finding a solution to a problem i had when it came to signing up. It was great serive and i mean respectful and polite service. Would come here everytime.

Tsvi. He was very nice and helpful always friendly good personality let me know when the next time i was due and answer questions i need to know he also know me by name that very nice

They love to take your money honey!

Easy friendly clean

So far so Good....Tsvi waited on me and Took care of everything. He has been the perfect Host.

The check in experience today went smoothly. Tsvi was efficient, pleasant and helpful!

Storage unit here was fine, although when it got hot the building kind of smelled like animal droppings.... We wanted to expand into a bigger unit and were told that we couldnt get the online rate since we already had a unit. Basically since we are already customers they wanted to charge us more - this was annoying so we looked around and found tons of much cheaper units nearby.

Water leakage everywhere in our unit, not weather sealed at all, a lot of our boxes were ruined.

Mr Tsvi was amazing very kind and understanding loves to make his customers 😃

Tsvi provided the best customer service we could have asked for. So pleased with the friendliness and understanding of the employees would reccomend this to all others

Love the place. Great price for plenty of storage for my collectables in the a/c unit. Tsvi is always a huge help whenever I come to load up some more.

I had great help from Tsvi!

I recommend this Public Storage because the staff are courteous and helpful and the units are clean and well-maintained. I thank Tsvi (and Charles before him) for helping me out. They are the best!

Tsvi was very very pleasant nice personality!!!

Manager was very helpful and kind. Access to unit and supplies are vey convenient. Insulation in the unit was crumbling off ceiling a little bit so it made it kind of dusty.

Service itself was good. However there seems to be either a staffing issue or maintenance issue. I changed from a 55 to a 510 unit. Signed all of my paperwork by 3p however at 3:50 I still had not moved into my unit. The unit the switched me to was crawling with ants, webs, and several large spiders. Im really confused as to why the empty unit had nit been maintained so as to always be ready to moved in. I went back to get a different unit and the young woman offered to spray it out for me due to there being no more available. Unfortunately both times that I came back i had to wait so that she could sign new tenants up for units. Now I completely understand the purpose of the property is to fill the units. However the fact that I had to wait nearly an hour just to move in my unit is RIDICULOUS. Maintain your units or staff appropriately on a Sunday!

SUPER GREAT PLACE.Tsvi is very helpful . Very clean and secure to store my rv.I would surely recommend this storage facility to anyone and everyone.

Tsvi provided me with excellent and fast service! Definitely recommend this place!

Good experience from start to finish. We reserved on line in the morning while out of town. We arrived at the unit at 5ppm and 2 people worked with us for 40 minutes to pick out the packing materilas that we needed and show us the storage unit and walk us through the paper work. At the end they both helped us load the packing materials in our car. Every one was quick and professional and efficient and kind. It could not have been a better experience.

Very efficient and friendly staff. Tsvi is very helpful and personable. They went out of way to provide WD-40 when needed due to rusty slot. I did share with them there are many potholes and rough spots that need to be filled. That is messy.

Kelly was awesome. She provided excellent service. She made me very comfortable and was very polite. The service here is very appreciated.

Amazing Customer Service! Super helpful, knowledgeable, and friendly! Thanks so much for all your help!

Tsvi was excellent he was very nice and made me feel welcoming also helped me get the best deal I could

Tsvi did an excellent job to open my account at Public Storage and to walk me thru not only the terms & conditions but also the finer points of accessing my storage location. I did have to wait a few minutes after I arrived for my appointment because Tsvi was in process on a difficult phone call with a potential customer which he handled very well.