Sorry...this first time here will be my last... Took my car for an oil change, I was presented with a bill for filters and $25 to check brakes,so it turned into a $140 oil change. When my G/F called to dispute, she was told by Lyndsey that I okd the addtional charges. Lyndsey...when i returned your voice mail it was the ONLY time I spoke to you. On that call you informed me of what you did amd that brakes would need changed soon. I NEVER gave you consent as yiu told Michelle. I will never give you my business again and will tell my family & friends of your decpetive wasy of doing business.You are completely missing my point and your condescending answer speaks VOLUMES. Its not the fact that is cost $25...Its the FACT THAT YOU NEVER ASKED IS MY POINT.

I have been coming here for years and dealing with Craig. I can truly say that he is an honest mechanic which is often oxymoronic. Hes one of only two people that I would call an honest mechanic. Very fair pricing and incredible customer service. Craig will not replace anything that does not need it. If I could give these guys six stars I would because they by far are the best mechanic I have found. Do yourself a favor and take your vehicle here you will not be disappointed. And you definitely will save money

Great work and very reasonable prices. Great customer service from great people

Made an appointment and they fixed my car quickly.

We went to the outback in Pigeon Forge on the main street outstanding might be better than longhorn. Great service from out waitress and we hooked her up with a good cash tip. Will be back for sure

Great service and very reasonable pricing. I dont take my care anywhere else

Great family owed business that will not take advantage of you. Not many places like this left!

So happy with the service I received at Ritze’s they were able to figure out the problem fast and got my car back to me in the same day they made me aware of other issues that needed to fixed in the future but put no pressure on me. As far as their pricing they were extremely fair I had called to other locations that were a lot more for the same service. They were honest and upfront!! I would do business with them any day as well as recommended them to people in the future!!

Honest and reliable. I have always had great service and highly recommend Ritzes!

They did exactly what I requested, quickly, competently, and at a very fair price. Very friendly people, too. This is a great place to take your car for service.Edit: Just went back to Ritzes a second time for a real pain-in-the-butt front end job. Once again they turned it around same day and knocked it out, no problem. Kept me updated throughout the process. Really awesome service and outcome.

Quick service! Reasonable prices! Friendly faces!! Id send anyone to this shop!

Fair and honest. Limited on what auto repair services they can provide but theyll let you know.

Our car runs better than it ever has. We have taken three different vehicles here and have always had high quality service at Ritzes! Not mention friendly and professional.

Craig and his wife are super nice! Always there to help and always truthful. They get your csr fixed as soon as possible and dont lie about things that are not needed. Many people in the surrounding area go here. Id trust him with my car or even pets any day. They do have 2 dogs that are in the office and are cute as can be when welcoming you.I personally have never met a mechanic I liked until using Ritzes!

Awesome people, reasonable costs, great repairs.

Fantastic people! Took care of my car with no funny business and the repair cost half of the rental.

I went to Ritzes twice. The first time was for a once-over of a used car I was going to buy. They did not steer me wrong. The second was for an oil change. I usually try pretty hard to avoid letting a shop touch my oil, because, among other things, they usually crank everything down so hard that you have to drive a screwdriver through the filter to get it back off. But, when I went to do my next change, the filter popped right off, and I only had to curse at the drain plug once. The prices were reasonable, too. If I still lived in the area, Id definitely go back.

Amazing service and fair pricing

Wonderful experience very reasonable

Excellent

They quoted a price and stuck to the price they seemed reputable and the dog was cute too

Great service by friendly folks, and reasonable prices. Highly recommend

Good as always

Great place too get your car work on

Excellent service and honest mechanics. I would highly recommend them.

Wonderful service and friendly, helpful, honest employees.

Very helpful and reasonable

Superb in every way.

Bedt mechanic in town

Very friendly, fast, and honest pricing!