I have always found the customer service to be excellent. I now I have the need of a Notary Public. Their automated message says they have a Notary service, its best to make an appointment or walk ins are welcome. When I called they said they dont make appointments and he wasnt there and they didnt know when he would be there. Glad I called first, just cant count on them to provide the services they say they have.

Most of the time they have GREAT customer service. But this last time I went was horrible. They hired this new skinny kid that ruined my Amazon return. He almost costed me $300. He was supposed to return an item I sent in and never did. I had a rude awakening to an email this morning that my item was never sent back. Ive been on the phone all morning before work trying to deal with this issue. Im not out of the woods yet. They need to fire that guy for causing so much trouble with a customer. Hes a liability.If you go in for service just STAY away from that guy unless you want your shipping transaction to go wrong.

UPS opened my package without my permission and returned the package under my husbands name. So I paid $65.72 to air-ship to myself! And refuse to refund.Awful service! I tried to ship the immigration files to my parents overseas which was full of confidential information and files, including tax return files. The UPS lady gave me a quote around $140 for 1lb paperwork. I told her its pricy and she gave me the other option to ship by USPS which was $65.72 through UPS. We finished packing in USPS envelope on Friday 7-9-2021. I received a package from UPS facility under my husbands name with NO USPS envelope inside 7-12-2021, which means UPS OPENED MY PACKAGE AND LOOKED INTO MY CONFIDENTIAL INFORMATION AND NEXT AIR SHIPPED BACK TO ME. USPS NEVER RECEIVED MY PACKAGE. Only shows label created in their website and waiting for the package. UPS REFUSE TO REFUND.

I am rating this store a big FIVE! I went in to get my fingerprints scanned for my new banking position and the machine was an absolute horror to use, but I was saved by Sylvia! Sylvia was so patient and determined to make sure my fingerprint form was completed and I can’t thank her enough for her amazing customer service. I’m sure it must’ve been as stressful for her as it was for me, but she kept a smile on the entire time and helped me get through. Thank you Sylvia, you rock!

Best place to drop off amazon returns!

Great Service !Knowledgeable !And Friendly Staff !😎

This is the place I do all of my faces emails and scans for my business and syvia is so professional and effecient I jus drop off everything and she takes care of it ...I trust her with all my business needs

Always quick, always helpful! I just wanted to acknowledge the great customer service here. Very much appreciated. :)

Sending out packages is never a problem. I needed the public notary which was hardly available. Came back twice when the told me the notary would be available and they were not. Finally went somewhere else to get it done.

Great service and the staff is 100 % professional and helpful. Always reliable

If you sell on GOAT (shoes app), DO NOT drop off here!! I had 4 packages over 3 months that were either lost or stolen.The store would accept my packages and provide me a receipt, however: in between them taking the package and UPS picking up the box, THE TRACKING WOULD MYSTERIOUSLY NEVER ACTIVATE. Every single time.In each situation I had to file a case which was a huge waste of time. It’s super convenient to go here for me, but sadly untrustworthy.

The dude was rude, made me wait and then tried to charge me for my amazon return label.

Love this store and everyone that works there!

The owner was not only professional, he was extremely helpful. He made sure I shipped my packages in the best and most cost effective way.

Great service with a smile, informative and helpful. Highly recommended.

Terrible place drivers are creeps

Professional, effective, and friendly!Best experience ever in shipping!

Best UPS store in Chino area~nice and professional!!

The owner Robert is very professional and helpful !

Great service . . . always helpful

These foo said my yourstruly clothes is gonna be her at 3:38 and its 4:04

Great service, the store is clean.

Customer service here is exceptional!!!

Good services.