Raju was a pleasure to work with, had a quick response time and very helpful with answering all of our questions. The resort was amazing!! I can’t believe the price for everything, very reasonable. The rooms were clean, plenty of towels, full kitchen, washer and dryer, TVs in every room, lobby was nice and they allowed our team party in there without any complaints, the pool was nice, plenty of things to do on the resort plus a small convenience store with a deli on site. I would definitely stay there again.

Working with VacayHome Connect is an absolute pleasure! They have a clear commitment to excellence and constantly go above and beyond expectations. In particular, I was very thankful to work with Myles and Alexandra.

I have a nice vacation rental. I have been trying to get to 100% occupancy or close, has been one of my goal. I am currently running at 98% for the year. The team at VacayHome connect is incredibly helpful. Try their new platform Channel Manager Plus I think it will be the best decision you ever made for your properties.

I called VacayHome at the last minute to cancel a reservation for today because a fire blew up close to the location and smoke is reported as heavy and ash is falling from the sky. I have bad asthma and just couldnt go. Raju was sympathetic and worked with me to handle the reservation, which worked out somewhat for me. He did the best he could and I am most appreciative!

We recently needed to cancel our reservation we had made. We were aware we would only recieve and 80% refund. Raju offered a credit voucher good for 15 months without loss of any funds. It worked great for us and look forward to our future booking. Thank you Raju.

Fast-growing company and a great place to work. Excellent co-workers that love to collaborate with innovative ideas to streamline the rental experience for all parties involved. Good work-life balance with great benefits.

Trying to book a trip to Hawaii with 20 people is not easy. We contacted Raju about our situation and the rooms we were interested in. He found us the rooms we needed and was very responsive to all of our questions. Vacations are stressful things to plan and to have some of that stress alleviated by someone who knows how to do their job and do it in a thoughtful, caring, competent and professional manner was so helpful for us!! Thanks so much!!

This company scammed my parents when they came to visit me in Seattle. My parents booked on VRBO, paid the initial booking fee (around $200) and then the remainder of their booking a few days before check-in date. When my parents arrived on check-in day, the building told them that they had no knowledge of their reservation. Their reservation also mysteriously disappeared from the VRBO app AND AFTER VacayHome Connect had charged them in full for their stay. Raju, from VacayHome Connect, told us that there was an error with their booking system and it deleted their reservation after they paid for it. (What a convenient excuse.) Raju, literally the only person whos ever answered the phone at this company, has done nothing to correct this issue or give a refund over the past month. We will likely take legal action if their refund is not received in the coming week. Do not trust these scammers and do your research before booking on VRBO. Unfortunately, VRBO hasnt been very helpful in aiding in this issue. They only offered to book two nights free at a hotel for my parents week-long stay, which makes me question their ethics and overall business practices for holding scammers accountable on their platform.

Lovely group of people. Very friendly and with excellent communication skills. I have only positive experiences with them, always willing to help. Pleasure to work with VHC.

We work closely with Myles and the VacayHome Connect team on a weekly basis and are always appreciative of their attention to detail and patience.

I had to cancel an reservation through VacayHome Connect unexpectedly. It was such a pleasure to get a real person via phone instantly that walked me through the process. Raju was understanding and helpful with the cancellation process. I look forward to booking with them again in the future knowing the qualify of service they provide.

Havent traveled in over 4 years. After graduating from university, I was finally able to take a trip. I had to reschedule due to covid related issues, but thanks to the amazing people at vacayhome, that was a super easy process. I couldnt have asked for a better 2 weeks in Hawaii. The property, as well as everything else in Hawaii was ridiculously gorgeous.

We chose VacayHomeConnect for two reasons. First, they provide a full-service solution with experts backing up their technology. Second, they have strong relationships with companies like VRBO and others that help us stay ahead of industry changes.

VacayHomeConnect has been a reliable business partner of ours for the past 5 years through good times and hard times (COVID). Every team member we have engaged with are very professional, easy to work with and straight forward. I highly recommend working with them in any capacity.

Over the last few years, vacayhomeconnect has been a great partner with us. Last year they saved us by bringing in all new types of reservations, over a few hundred thousand dollars in revenue. This year in Pigeon Forge, it has been extra difficult to obtain, train, and retain good employees. Having the expertise of the vacayhome team has been a godsend for us. Can’t thank them enough!

Due to covid & other circumstances, I have had to reschedule and change my plans several times in the past few months. Vacayhome connect has been extremely accommodating & flexible. We were finally able to book the trip we wanted! Thank you!

I tried to make a reservation with another company for a vacation stay, but it fell through. Raju at VacayHome Connect was able to rebook the reservation and even save me some money. He was polite, professional and attentive to my situation.

I only have great things to say about VacayHomeConnect. From day one, they assisted me very professionally until my listings went live.

We stayed in a nice condo unit in Sedona, Arizona. Our stay was very enjoyable and the service was very good. Thanks for making our experience memorable!

When COVID hit I was extremely nervous about cancelling and getting our booking cared for when traveling was again permitted. As promised they kept my credit of what was already paid and applied it to my 2021 vacation. They have been very professional and helpful during this time with so many things still in crazy in this world.

From start to finish they were very helpful finding us a place in Williamsburg over the Memorial Day weekend! We had a blast. Thank you.

I was worried when VRBO changed to VacayHome Connect. But thanks to Raju, Senior vacation specialist i had nothing to worry about. He never seemed to mind when i contacted him with any type of question. He was very helpful getting us a beautiful vacation spot. I will definitely reach out to them next year.

My wife & I wanted to plan a nice vacation since the pandemic kept us inside for more than a year. We called in and were so impressed with the service we got and the kindess we got from Millie. She helped us by explaining everything and even gave us a few tips of things to do while we were in Sedona. She made us very comfortable. Since we are elderly, many people would try to take advantage of us but not this team. We are very happy to refer all of our friends and family to Vacay Home Connect!

I have been with VacayHome Connect for over 5 years. They have had great production and produced over $100 million in transactions for their property managers in that time.

Ive been with VacayHome Connect for 3 years. Their reservations team responsiveness and the technical support they provide for property managers is top notch!

Great experience overall, excellent customer service. I definitely recommend VHC.

VHC does such a great job of adding a personal touch to their services for property managers and travelers. There really is no comparison to their platform.

Yapstone (VRP) and VacayHomeConnect enjoy a long lasting business relationship from start-up to covid and everything in between! Through good times and tough times, VacayHome Connect has proven to be a trusted partner. Their team not only excels on the technology front but also shows resilience and do everything in their power to make things right. I strongly recommend partnering with VacayHome Connect.

Everything went quick and smooth. I highly recommend

This company was one of our platform managers for 2020. To date, they owe us close to $200K for bookings that they have never paid us for. We have been promised for months and have received a small fraction of what is owed. We have gone all the way up to the CEO and received nothing but empty promises. Suits have been filed, complaints made through all the proper channels and again nothing. If you are a rental company anywhere, do not use this company as a booking platform no matter what they promise. They are very bad news.

I eliminated all the headaches of managing 3rd party distribution when working with VHC. They manage and optimize my listings for each channel which helps my content score within each OTA. Great job, guys!

Great company to deal with. Nice and professional people.

Dont book with these guys...If you book with make sure they confirm you reservation at 3rd Party location.Had a horrible experience with them. They never booked my reservation to the property owner.They will not refund or response once you book your reservation

DO NOT GIVE THIS COMPANY YOUR MONEY!!!!!!!! They are robbing people, we rented a house through Airbnb listed by this company. Then after booking it we found it directly through the resort for $1000 less than we paid! And this was only a week rental! A few hundred up-charge I could understand, but $1000 that is outrageous!

The travel industry has been hit hard during Covid. I lost my job in the travel industry last year but reached out to VacayHome to assist them in their sales efforts. Sunil and his team were very thorough in their hiring process and said they could hire me on in possibly three months. Three months came and I was hired on. Everything they said they were going to do, they have done. Now that Covid is receeding, revenue is growing rapidy and our slow payment to our clients has been resolved.

Fantastic company to work for where people truly care about customers and clients.

A truly awful experience and company.1. I booked a stay for November 2020 in September of 2020.2. Travel restrictions changed in the state I intended to travel to and I was no longer able to travel. I informed VacayConnect and they said I could change my booking to a future date, but that it would be a one time change and I couldnt ever change it again should I need to. They told me this three times in writing, in all caps.3. Obviously this wasnt an option given the state of the travel restrictions, so I disputed the charges with my credit card.4. The hotel I was staying in called me and let me know I could just apply that credit toward any other night in the next year. Great! I did not pursue the disputed charges and I was recharged by VacayConnect.5. I called the hotel to rebook my stay. They were never paid out by VacayConnect. Weird, right? I called VacayConnect. They said I violated their trust by disputing the charges and its none of my business where that money is. They also said I should have assumed they would be flexible if I needed to change my reservation a second time.Sketchy, reprehensible, awful awful company. Please save yourself and dont book with them - book with the hotels directly.

I have worked with a number of its employees and its been a pleasure - they are true professionals.

Awesome team/ great platform/ outstanding results

This is the worst place to book a reservation. I booked last year and had a full refund policy. I cancelled and have been waiting a year for them to refund my money they have. They keep saying its coming we are so sorry. Still a year and no refund of my stay there. Very bad customer service.

Critical: this company does not pay the property managers what that are owed and they are in breach of contract. They currently owe $40,000 to our company and are 6 months to a year behind on payments. They say they will pay and then they do not. Do Not Use this company. They will not pay you. We all need to band together and sue them for breach of contract.

I booked a reservation not knowing that vacayhome was handling the payment. Actually the site I used said the actual property would handle all payments. The full amount of my reservation was held from my bank account 7 days prior to my stay. I checked in and out and was never told that the property was never paid for my stay. This was July 2020 forward 6 months later and my bank account was charged a second time for the stay. When I called the property o was told they were never paid but to my knowledge I paid for my stay! They told me I had to contact vacayhome directly and request a refund. Which has been a headache because you are never told the same story and I was told I was on a list but so was 200 people! So I paid for a place to stay twice which wasn’t even worth what I paid once. The manager at the property was rude and couldn’t tell me why I was allowed to stay when they were never paid. Overall these people are cons and distrustful.

DO NOT GIVE THIS COMPANY YOUR MONEY, THEY ARE SCAMMERS!! I made the mistake of booking a vacation rental through Airbnb a year ago, they take your money but dont reserve the rental for you. We arrived for check-in and it was fully booked, there was no rental for us. The Resort told us to get our money back from VacayHome connect, Ive been contacting them for a refund for a year and they keep making excuses. Come to find out theyve been scamming all kinds of people, from customers booking accommodations to property managers. We need to do something about this scammer company!

SCAMMERS AND/OR CROOKS! I highly recommend that you stay away from this company IF you are a rental management company as they do NOT pay you for the reservations they secure. I saw another review where they did the same thing to another rental company a little too late. These people should be in jail. They promise that theyll pay you and then ignore or send you very little of what they owe you. They do not return phone calls and you can NEVER reach anyone directly. They are middle man between Booking.com, AirBnb, Expedia, etc. DO NOT USE THEM! I have already warned Vrbo/HomeAway/Escapia that they should remove them from their vendor list.

We rented a unit and an hour after we checked in the ceiling literally started falling down on us in the living room!!! Luckily we were not hurt but they never bothered to make sure we were not hurt, or try to compensate us or anything!!! We couldn’t even stay there it was covered in moldInside the ceiling that fell down. Nobody would respond back to me at all!!! FINALLY weeks later someone has told me I will get a refund in 90Days!!!!! Are you kidding me!!!??!! Don’t EVER use this company!!! They don’t care about anyone but themselves!

Do not, I repeat, DO NOT use VacayHome Connect. They have defrauded hundreds of people recently. I’ll summarize my experience.1) We booked a condo in SC with VHC.2) We paid VHC in full and took the trip in July 20193) December 2019 we received a mysterious charge on our credit card. When we inquired we were told VHC never paid the property owner.4) We disputed the charge with our CC but no luck. Apparently because service was rendered they were authorized to charge us.5) We then disputed the VHC charge but our CC said they can only dispute charges 118 days old or less. VHC charge was 120 at this point!!!6) I’ve emailed and called VHC numerous times and been given the runaround.7) I’ve been told “you’re on the refund list”, “hundreds of people are on the list”, “email our finance department and that will expedite your refund”8) I plan to file a lawsuit against VHC. I don’t care if it cost me $20,000 to get $3,000 in return.

Sounds like a similar problem across the board with this company. We needed to leave Palm Springs abruptly last March due to COVID-19. We were also assured of a refund & I have been attempting to collect it ever since. Communication & responses from them have been horrible. I’m sure it’s been difficult for them as with many other businesses, but that is MY money for services NEVER rendered. Would NEVER, EVER recommend or use this company again!

I have booked some properties in November 2019 and since the pandemic hit I had to cancel the reservation, in May 2020, in the time to get a refund on my deposit. Today it is October 18 2020 and I have not received a deposit back and they stopped responding. I will never book with this company again and would not recommend it to anyone. I understand delays due to pandemic but 5 months since the cancellation it is a very unreasonable amount of time to make a client wait to get their money back.

I paid for a Florida vacation for April of this year. Unfortunately due to the covid19 happening we were not able to go through with our plans. I asked for a refund i was granted a refund but I never received my refund. I was told it would take 60 days. Well I canceled in March and now this is July and I still have not seen a refund. I have emailed a number of times and have not heard anything. I would not recommend this place to anyone. They do not communicate and they do not follow through with their word. All I have been getting is a run a around. If I were you I would look else where for a Vacation rental.

Update as of this morning: finally received a response by email. Refund is *possibly* processing we’ll see if it actually happens.Unfortunately, like the rest of the world, I had to cancel my reservation due to Covid. I cancelled in April and was told the *REFUND* could take up to 90 days. I have spoken with multiple people over the phone, and one in particular person on the reservation team, Michael. No where in Michael’s email about my cancellation said that I would receive a credit for the deposit...it said word for word “Please note that in light of the high volume of these requests, it may take up to 90 days for your refund to return to your account.” I have talked with Michael over the phone at least three times, and not once has he said anything about a credit. He just says that he will find out what is going on with my refund and get back with me. However, I never get a follow up by phone or email. He gave me his phone number so I wouldn’t have to go through the main line, but surprise, every time I’ve called it states “the party you are trying to reach is busy and can not take your call”. No return call as of yet. I asked the gentleman today who I spoke with (who is the first person out of many that told me I won’t be receiving a refund) if I could speak with someone higher up and was denied. “There is no one else to speak with”, but he would have Michael call me back after his lunch. Poor customer service. Poor follow through. Poor communication. I will continue to call and email until I get a resolution.Let me also add that in June (2 months after I cancelled the reservation) the remaining amount from the reservation was withdrawn from my bank account. It took multiple phone calls to get this refunded (money that never should have been taken). Over a month later, I finally got that money refunded.

DONT USE THIS COMPANY:If you are looking for a channel manager to actually pay you for the reservations that they process through Airbnb, booking.com. DO NOT USE THIS CHANNEL MANAGER!!! This company still owes our company $16,523.20. This money is for reservations completed in August 2019. At one point they owed us over $200,000.00 for reservations that were completed, most were at least 90-120 days old. This company can put you business in jeopardy.Steve DeWittLife In Paradise Vacation RentalsPort Aransas, TX

After searching for the perfect beach house in Rhode Island, we found one through VacayHome. We had certain questions about the house that VacayHome Connect provided feedback to us the same day. The home was beautiful and exactly what we were looking so we immediately booked it. Due to COVID-19 the homeowners cancelled on us within days. VacayHome Connect communicated with us throughout the refund process giving us a realistic timeline of when the refund would be issued. Due to the volume of cancellations VacayHome Connect and other realtors were experiencing a delay was to be expected. Raju from VacayHome Connect, accepted our calls every time we called to inquire the status. He was polite and honest with us concerning the wait time. I would use and recommend VacayHome Connect in the future because the properties they offered in Rhode Island were beautiful and most importantly, they know how to treat their customers.

I had a holiday home reservation for 4 nights in January 2020 cancelled by Vacay Homes 4 days before I was to check in. They still refuse to refund my $830 to this day. They are also refusing to respond to the Better Business Bureau with respect to my case. Stay clear of anything reservations related to Vacay Home Connect. They cannot be trusted. They will not refund your money under any circumstances, even when they are unable to fulfill their agreed services in any shape or form.

I booked a trip beginning of April, due to COVID Vacay canceled the trip on 3/18/20 and informed me via email I would be refunded. After waiting two weeks With no refund I tried calling and they informed me they do not handle refunds and would have to take my name and number to give to the right dept. I have called several times with the same response and no one has called me back (3 months later). I wrote them back via email and they stated they are backlogged (understandable) and it could take up to 90 days (not very understandable). BUT here we are over 90 days past cancelation- no refund, no follow up responses to my emails, and no phone calls back.

I unfortunately booked thru Vacay instead of the actual rental company!! It has been a headache!I’ve learned Vacay will charge your card immediately for any rental. They will not or said they have a contract to pay the rental people 15 days after your stay which I can only hope they do! I see where people on reviews said they were deducted twice I can see the confusion! Booking directly thru the rental people and NOT usually Vacay would have saved me plenty enough for an extra night and a tank of gas!I can only hope I’m not charged twice for my stay! Heck it’s not paid for yet!! I’ll kee you informed of further experience.

VacayHome Connect places advertisements and listings which are intentionally misleading. We booked a trip based on description and photos, to find that the property is not located in an area implicated by the listing.The company would not send address until booking, and when looking at satellite photo and learning of this fact on the same day of our booking, and 52 days before our trip,the company would not change the property or dates for us. It’s unfortunate... I strongly recommend looking elsewhere.

I was not able to have an experience. Vacay Home Connect canceled my reservations because they are no longer dealing with VTrips. I only found this out because VTrips notified me. It took them almost a full week to respond to me only to inform me that I would not be getting a refund and would have to choose another rental. Very disappointed with this company.

This company doesnt know its BUTT from 1st base. I had contacted them several times over the past 4 weeks but they did not call me back. Today I called 3 different number before I got to the right person. I wanted to make a payment on my balance but was told they could not accept advance payments because of a glitch in their system. I have never heard of a company not accepting a payment. You would think they would be happy to receive payments. The first number I called said they dont handle payments, he connected me to another number and asked 2 simple questions which this dummy could not answer, I asked my balance and she gave me an amount $700.00 less than I owed and asked to make a payment . I asked her to transfer me to a supervisor and she put me on hold for 33 minutes before she disconnected. I give this company ZERO STARS as they dont deserve any. This is the first time I used this company but this will be my LAST. Stay away from this company.

Booked with home away and asked the resort I was staying in for a conformation number and Home away hasnt even contacted them yet! I leave in a week! and PAID IN FULL. This is a horrible site DO NOT USE at all cost. Book with the resort/ hotel ITSELF. DO not book with them. THEY STINK. !!!!!!!! If i could give Zero stars I would.

I applied at this place for a job and ultimately withdrew my application because the manager Myles was extremely rude and unprofessional. After my initial interview he wanted me to email my references and he would contact me to let me know he received them . After I sent my email of references I waited 24hours and no response. I then called to follow up just to make sure Myles received my email. He was extremely sarcastic and condescending in his tone making me feel as if I was bothering him by simply following up. I have delt with many professional and unprofessional people and Myles is by far the most unprofessional individual I have ever came into contact with and he really needs to work on his people skills . Although I’m in need of a new job the way Myles handled the call turned me completely off to the point I don’t even wanna work for this company. Watch out for Myles .

Great customer service! Polite, professional, and truly care about bringing the customer resolution.

Not responsive and dishonest. Posts properties on vrbo and homeaway as available and then changes story once youve booked and paid in full. Does not answer questions or reply to online inquiries and keeps you on hold endlessly when you attempt to ask even the simplest question by phone. Would not recommend booking any property represented by VacayHome Connect.

Had a reservation for July 11th until the 14th. Paid my deposit and a week before the final payment was due me and my wife cancelled the reservation and was told we cannot get our deposit back. We agreed that we wouldn’t get it back and knew that before we canceled. Well as I check my bank today I notice that I have money missing, look through the account and see that vacay home connect has taken the final payment out of my account and now of course no one knows what the deal is! Won’t give me my money back and the supervisor Roxanne proceeded to hang up on me after saying you will get your money back but can’t say when.

Oscar was great helping me find the perfect spot for my vacation . I stayed at the Mystic Dunes and I could not have asked for a beautiful resort to stay in . Honestly the best ! Thank you for your help Oscar !

Vacay Home helped me with a Hawaii rental and really understood my situation. I would definitely rent a property from them in the future.

I am the manager of a vacation rental management company. I am still waiting on payment for 31 reservations they booked into my condos since July 2019 for a total amount of $38,973.37. I have contacted them repeatedly and get the run-around every time I talk to them.

I was recently viewing online apartments in Waikaki. I came across one apartment which was advertised in your name and via Homeaway Stays. I looked at your price and then looked at the hotels websites same apartment , same dates for a week, same everything and for some reason there was $4000 difference. Mmmmm thats just plain rude.Wonder how many more accommodation places your are over charging??????🤨

Our customer service agent, Raju, has always been extremely helpful and attentive. Our organization books multiple rooms every year for a particular event and Raju has made the process as seamless as possible.

Booked and they cancelled 8 hours before arrival THEN tried to bait and switch with a lesser room at the same rate. Management did not return calls (thanks Carl) and we ended up stuck in Boston with 4 kids and no room

I love working with VacayHome Connect, they have a great staff and extremely high expectations for themselves! Thank you for everything you guys do!

Today is July 5, 2018.I booked a Condo rental(in May and paid in full the end of May ) with TripAdvisor (and VacayHome Connect) to stay at the Sheraton Broadway Plantation Condos in South Carolina July 3-6, 2018. I live in Florida.I received a confirmation via email through July 3 that my trip was booked and to enjoy my trip.As I arrived in South Carolina I called Sheraton Broadway Plantation to see if we could arrive earlier to be told that Vacay Connect had cancelled the booking without any notification in May. I was forced to find someplace lease to stay and Trip Advisor would locate someplace else the next day.I will never use Vacay Home Connect or Trip Advisor again to rent a condo ever againThey could not find an alternate place of stay that same day or accommodate me due to the error on Vacaystay connects fault.No one has contacted me to apologize or offer sometime a compensation for a ruined tripJust a refund expecting to post in a few daysWhat would have happened if I didn’t have additional resources to pay for the hotel stay?I will never use Vacayconnect or Trip advisor again.

DO NOT RENT WITH VACAYHOMEI rented a property on VRBO, confirmed, charged the credit card. Arrived at the condo registration office and they had received no notification of our stay. Now we are about to be charged twice for the same condo we rented...unfortunate they cannot act in a timely and professional manner.DO NOT RENT WITH VACAYHOME

Property was double booked on AirBNB and it clearly showed it was open. I politely asked them to deny my reservation and they refused to do it because it would hurt their search metrics. The name of the property is Safari Romance, 1 Bedroom, Wood Fireplace, Jacuzzi, WiFi, Sleeps 2 - Cabin in Gatlinburg, TN. Another person booked the cabin the day before and the calendar did not show up as blocked. I am fine with accidents happening, but own up to it. I should not have to call AirBNB Support and be on hold for 30 minutes to cancel a reservation I am not at fault over. The rep on the phone was very arrogant on the phone or I would not be leaving this review. For a company that specializes in an interface to automate communications through multi-channel vacation rental platforms, their technology lacks basic two way sync with calendars.

Beware of dealing with this rental company. We booked a cabin weeks ago through FlipKey. The full payment was posted to our card and confirmation of the rental was received. I contacted the property manager listed on FlipKey: VacayHome Connect through flipkey when we did not receive our check-in instructions for our arrival scheduled for tomorrow Friday, October 12. They emailed me the phone number of Cabin Rentals of Georgia and said they were the property owner and would send me instructions. I called Monday, October 8 and left a voicemail explaining I needed the check-in instructions. Three hours later I received an email from VacayHome Connect saying the property owner cancelled our reservation and we would have to contact FlipKey directly to receive our refund. No explanation as to why or other options for our stay. Just straight up cancelled. I called Cabin Rentals of Georgia directly and was given the run around and told everyone was in a meeting and would get back to me. Hours later no one had contacted me, so my husband called. He was told our reservation was cancelled because it was for two nights instead of three. Though the reservation was originally confirmed. Also, on Monday when looking at the Cabin Rentals of Georgia website you could reserve a cabin for just the two nights we were planning to stay (October 12-14). They offered no help and would prefer to have cabins open then honor our reservation. We typically stay 1-2 times a year in the mountains. I will never use this company again. I will also be aware of any rentals with VacayHome Connect as the middle manager. Both Cabin Rentals of Georgia and VacayHome Connect wanted to play the blame game and neither was willing to help us and/or honor our reservation. They said I had to call FlipKey to receive my refund even though they were the ones that cancelled on us. Even at that the phone number VacayHome Connect provided for FlipKey was a wrong number. I had to research the correct customer service number myself. Poor management and customer service all around. I will be sure to share my story with others so that they stay away from Cabin Rentals of Georgia (both as owners and renters) and Vacay Home Connect.

Do not use this service. I just reserved a unit for 7 days. Paid in full. Booked 3 first class non-refundable ticket (in this order), then two days later was informed the 2 bedroom unit was not available....would provide another unit 100 miles away across the sea of cortez or two hotel rooms and not a 2 bedroom suite in same hotel but not overlooking the pool.

VacayHome Connects customer service is great, and they do their best with challenging situations. What other reviewers may not understand is that VHC represents property owners, so VHC has no control over instances where a property owner modifies or cancels a reservation, or does not reply to guest inquiries. VHC does their best to re-accommodate all guests as needed!

GREAT COMPANY They do a fantastic job for me

Great company to work for with great benefits and culture!!

Dont use this agency. Theyre not professional and they wont keep their promise.

Very quick to handle problems as a property management company.

Thank you for following up

The VacayHome Connect team has been exceptional from the start. From sales to their launch call to going live on their channels, everything has gone well. They care about their customers and go above and beyond with a full service approach. If you dont work with them, you should.