They lied and kept the full truth from me just to make a sale. I always have extra fees or reverse rebates on my bill. I recommend to not go here and go to another Verizon store. Either of the two on lincolnway seem more honest then this store.

We received great customer service from Chance. Poor kid had a line out the door and he was there by himself. He was calm & while he was helping us, he jumped over to the next computer & took care of all the other people! So many of the other customers thanked him and gave him high praise for multitasking! Main verizon store doesnt do that. Theyll let you sit & stare at the paint cracking on the walls before they would ever take on 2 customers. Way to rock it Chance. Youre an awesome asset & employee, you earned this review!

Came in to get my new phone. Chance gave us the best customer service we have ever received from any Verizon. He sold me some great products to go along with my new phone. He made my phone transfer easy, was very knowledgeable & polite.

Great service! Great selection of products at excellent prices! What else is there? This is my new wireless store. Thanks Caleb!

Caleb was super patient in helping me. This location is much friendlier and more inviting than the flagship store up the road!

I bought my phone direct from Samsung but the folks here got me all setup. I knew they would as weve bought our previous phones through them and they are always ready to help.

Had a very positive experience with Chance at the GoWireless store in Cheyenne, Wyoming. I love the Verizon Wireless network but HATE the Verizon wireless Retail experience. I have no interest in ordering a phone online and transferring the information myself. I am capable of do it, I just didnt want the hassle. Chance made the whole experience easy for me and helped me get all my contacts and apps transferred. This young man was patient and delivered excellent customer service. My new phone worked great as I walked out the door. I would recommend them if you are looking for a positive wireless retail experience in Cheyenne, Wyoming. Please understand that they are popular and can get busy, so plan on spending some time in the store if you come during peak hours.

Not good on support.

Great service!!

Had a great experience getting a watch for my husband here. Michael was helpful, got my questions answered and I spent less time doing my entire transaction than I do waiting at the Verizon store.

The customer service at this store is amazing! Cortney spent a great deal of time with me. She answered all of my questions and helped me find a phone that fit my needs. She went above and beyond and made me feel welcomed and important. Michael also helped answer my questions. They are a class act team and their customer service is to be commended! I highly recommend that anyone skip the main Verizon store and visit Go Wireless in the mall. You will be pleased!

Go wireless has been exceptional in many ways. Originally Chris sold me the LG G3, he was very knowledgeable and professional and asked me what my needs where from a phone and technology. Recently however I had to file an insurance claim through Grip insurance, which was a great service to have on my account. I just got my replacement phone shipped to the store, they were more than willing to make sure it was set up and working properly. Today I had a couple questions regarding the insurance, so I called the store and received wonderful customer service and knowledge from Scott. I want to thank this store for having great employees and providing excellent customer service every time I have needed it.

This store was extremely rude. I asked to buy a phone and they refused me service. I do not recommend coming here

I preordered 2 Samsung galaxy S20 Ultras through this store. I received 2 S20+. Not the right phone! The manager refused to make it right. They had the new phones in stock! Even though this store made the mistake ordering my phones. I could come back when the new phone comes out in 3 days and exchange the phone. It was 15 minutes before the store closes. Everyone that worked there were more concerned about closing than helping me. I would give them a negative star if possible!!!

We went in to check our phone plan and see what all we’re paying for but there was a couple already with the one employee who was working. We ending up waiting for an hour and a half, way past closing if the store, and didn’t even get the information we wanted. We left because the guy working sold the couple the wrong phone and spent time convincing them to get the downgraded phone he thought they wanted. The guy was also talking and having a really good time with the couple despite knowing that we’re we’re waiting for an hour and a half. We got there at 7:45 and left at around 9:15.

Very good service I recieved from Cortney. Would recommend this store and they went out of there way to help me out.

Great service! Chance was very knowledgeable on all the devices we looked at, and though our service took time, attended to us, and others in the store in a timely manner.

Worst experience with Verizon ever! Won’t help with problems, keep referring customer to Verizon website or app (which doesn’t help if you don’t know password), no help with payment, no help with anything. Would give this store minus five stars if I could. Worst customer service of any business ever experienced. Find another carrier if you want to be treated like a paying customer!

This place is ok. Might as well go to the main store unless its packed. They have more items and things there. The people are nice but its a overflow store.

Went there to get new phone changed to Verizon. Chance was super helpful and super friendly! Really amazing!

Cortney and Michael are two of the greatest employees there. They are respectful and know how to find products that fit each customers need. I would highly recommend asking for these two when making any purchases through this company. Great service!

Courtney was/is a very kind knowledgeable employee. I have used an old flip phone forever and purchased e new smart phone. Courtney walked me thru all the new steps and made me feel comfortable with my new phone. She was very patient with me. Just wanted you to know you have a great employee. Thanks

Chance was kind and easy to understand. I had issues with my phone and he fixed them. Its an older verizon phone but Chance was very knowledgeable about my phone. He was a pleasure to deal with. I would rather come to this location the the outside of the mall location. Not as chaotic and theres really never a wait.

Employee Brooke was amazing! Helped out way more than expected

Horrible customer service from Scott the assistant manager. After waiting 30 minutes in line, he waited on people who came into the store after us. When we complained about poor customer service, Scott refused service to us. Absolutely ridiculous! We wont be back and we will file a formal complaint with corporate office. Its disappointing because we have been customers of Go wireless for years and have purchased several phones from this store. Its too bad they have an employee that is costing them business. I hope I hear from the owner soon.After receiving poor service from Scott, the General Manager Cody contacted me to apologize for Scotts behavior. In an effort to make this situation better, Cody offered us some complimentary accessories for our new phones. We greatly appreciated Codys generous gesture and his actions go a long way to lessen our anger towards this situation. Although we will not return to this store while Scott is employed there, Codys remorseful and apologetic attitude will help us return to Go Wireless when Scott is terminated. Again, thank you Cody for making this situation better.

The best experience i have ever had in a phone store. Scott was awesome ..Chris is amazing....his knowledge helped me make informed decisions on what i really needed for a phone. He spent a great deal of time with finding the best plan for me as i am an international user. Thank you guys for the great customer service.

Cortney always has a welcoming smile on her face. She always goes out of her way to meet your needs. Cortney is definitely good at what she does and you can tell Cortney loves her job. She needs a raise!!

Curtiss helped me unlike any other person in a very long time! It’s the best Verizon employee who’s helped me since last year at a corporate store! He has encouraged me greatly in continuing to do business with him!

Went in to change phone plans. We were told that the new plan would start June 29th. Here we are July 3rd and we still have an almost $300 bill for two phones because they never put the request for a plan change in their system. Very unhappy with the store and Verizon as a whole. Seriously considering switching phone companies.

HiI was just in the Verizon store in the Cheyenne mall today after having months of problems with my other carrier.Scott, Michael and Andrew helped me switch over to Verizon and get a functioning phone. They provided excellent customer service. It was one of the best retail experiences I have had.I would recommend them.They were fun too!

Justin and Cheyenne are so helpful and pleasant. We have been with Verizon for 10 years now and have never received such great service. Justin worked and worked to transfer all my music, data, programs etc from a Samsung phone to a Google phone having to use many different formats to make it happen. Best ever!!!

3rd time Ive been to this store and I never get greeted. Not enough employees. I stand around in noticed for 15 minute the leave.

Chance provided great customer service. Very helpful and friendly! I will return when Im ready for a new phone.

Great customer service. Very knowledgeable about their phones they sell. If you are looking for a great cell phone store with awesome customer service and friendly staff this is the place to go.

Came in with questions and left with all the answers I needed. Rachel was incredibly knowledgeable and got us in and out quickly with exactly what we needed. Great, friendly and quick service.

The manager was very nice and helpful!

Came in and got 2 new phones and a jetpack from Chris and Ryan. Best experience I have ever had. They even offered my wife and I a cold bottle of water! Such a classy crew of employees it didnt feel like I was in a cell phone store!I came inside the mall after we waited for almost 2 whole hours at the store in the parking lot. We were tired of waiting and decided to try the store in the mall. So worth it!

Employee James rocked! He helped us with my sister in laws phone and even set it up with updates and all. Very polite

Very good experience for a cell phone store. While we had to wait a short while due to the short staffing, the staff themselves were very courdious, and didnt try to sell us anything we didnt want/need. Id recommend this location over other ones I have been to, though there are a few around that I have not visited yet..

We drove from Scottsbluff NE and decided to try this Verizon location..best decision ever. Scott helped us, he lowered our bill, got us hooked up with great phones and was awesome! All the guys in that store were so friendly and helpful. We will be back!!

This is the Verizon store in the Frontier Mall in Cheyenne, Wyoming.I called the evening before and spoke to a young lady (Cortney) about upgrading out accounts, and adding an iPad Pro I bought directly from Apple to the account.She (Cortney) laid out different options, and plans so I came by the next day to talk in person.In about 20 minutes she arranged all the necessary paper work, upgraded all our plans to unlimited everything, put the SIM card in the iPad, activated and verified it, and added the iPad to our account (unlimited as well). VERY SATISFIED.When I first dropped in, the Store manager (Michael) told me when Cortney would arrive (they work on commission) because I wanted to deal with her to honor the time shed spent talking on the phone the day before.These guys are efficient, knowledgeable, and apparently do everything the Big-Store-On-The-Corner next to the Mall can.

Everything about the atmosphere and associates was awesome!! Scott signed me up and provided excellent customer service! It went super fast and very smooth. Thank you you for your help! :)

I have purchased many cell phones from Go Wireless. I will start by saying Cody the manager has always provided stellar customer service. The most recent phone purchase was a few months ago which included a $90 screen protector package and cell phone case. My daughter dropped her phone and the screen cracked below the screen protector. We went into the store to speak with Cody to request a new phone under the screen protector warranty and were treated so rudely by the Assistant Manager Scott it was unbelievable. His attitude was terrible, extremely unhelpful, and disrespectful. I asked for the district managers phone number or email address-he told me it was illegal to give it to me. I had to explain the difference between illegal and Company Policy. Im sure Go Wireless District Managers dont hide from their customers- Scott was just afraid to give me the information because after the way he treated me, he should be fired. My son video taped the entire transaction and a customer who was there (an aquaintance of mine) witnessed his bad behavior. He threatened to call security on me after I told him not to talk about me after I left the store because my friend would tell me what he said. I have been in the customer service industry for over 25 years always with the goal of my customer leaving satisfied. Scott has no concept of customer service and how he has a job in the customer service industry is beyond me. I will continue to pursue my issue with the manager and district manager but will no longer do business with this Go Wireless if they continue to allow ass clowns like Scott represent them.

I was visiting from Los Angeles and having issues with my iPhone so I came into your store for help. Alex and Rachel were working and they were both extremely unprofessional and rude. I really think you need to re-evaluate their customer service and client interaction if you truly care about your business. Solely based upon them and their behavior if I lived in town I’d find a different store to go to.

I went in the store just to look around cause Im tired of at&t then I met Curtis he hooked me up with a tablet and Im going back Friday to get a note 9 thanks so much for the top notch customer service everyone needs to shop this store

The whole crew Michael, Rachel, Cheyenne, Alex, and Justin were all just excellent help me get into my new phone as simple as possible. They make this the best Verizon in town!

I visited the mall Verizon to get a hotspot. Curtiss helped me and gave me a 73% off discount! Now I can live stream videos from my location way out in the country!! Thank you Curtiss!

Andrew was great customer service! He spent a lot of time helping us get up and running. He was very helpful.

I cancelled my phone plan and needed some info about turning in my phone and was told incorrect information. The girl helping me Rachel said Verizon wouldn’t take my iPhone back and I had to pay it off in full. She wouldn’t help me any further and was very rude. I left the store and called Verizon on the phone and they set me up to have my phone returned by mail. Will not recommend anyone go through this location for Verizon needs very disappointed

The staff took very good care of us, extremely patient and knowledgeable. Excellent!

Michael was wonderful, patient, cannot say enough! Model employee! Thank you!

Justin, the store manager, was professional and courteous to work with; we had some major issues with our previous account, Justin went above and beyond to help us get everything sorted out. Overall it was a great experience.

Knowledgeable staff, products I needed was available, all good!!

Andrew was incredibly helpful and fun to talk to. Definitely will be staying with Verizon for awhile longer if the service stays this good!

The Verizon retailer in the Frontier Mall is not great. Each experience Ive had here has been rushed and not very informative. You can tell the sales associates are only interested in helping you if your going to make a purchase. They almost seem annoyed with customers. I find that they dont have a wide selection of accessories. If you can, try and go to one of the other locations mother store

Great store! Curtiss is the best and extremely knowledgeable and always friendly.

Curtiss was super helpful, knowledgeable and professional. Would highly recommend this location.

Scott & Andrew do a great job in helping their customers. Give them credit please, thanks

Was made to wait for a sales person while 2 of them were standing around laughing and flirting with one another. Stay away. Your business and time are of zero value here.

Scott was great...so helpful! Andrew was very helpful too! They answered all my questions!

I was originally with sprint and hated the service. I came into Verizon and keft with a new phone a hum device, a phone case, a googlr home and a free 43 tv! Feels good to be back in good hands

Got great tech support from Rachel today! Walked right in, no waiting.

Verizon rules. Go to Maine a lot and always have service there!

Andrew H was amazing..all friendly and helpful...I would refer my friends to go to this location

I went in today with some issues with my phone and Rachel had Awesome customer service and was extremely helpful solving my problem. GREAT JOB!

Andrew was awesome. Great help, customer service, best Verizon experience yet.

Andrew was very pleasant and accommodating! His costumer service was #ONPOINT! 👌🏼 Thank you for your help, Andrew!

We have bought several phones from Michael and he has always been extremely helpful. We will always return to him.

We went into the store to upgrade our phones. Michael and Justin are awesome to work with, this store is our go to for all Verizon needs!

Scott and Andrew rocked! I know where Ill come from now on! Great service

Andrew has helped me with my last three phones. Hes helpful and knowledgeable with new phones and troubleshooting.

Always good service good plants

Awesome service, Chris was able to port my number. Sams club was not able to give my a deal and save me money like this place plus the rebates

Andrew and chris are awesome!!!! Got an amazing phone.

Andrew, Courtney, and Scott are super awesome they were like Demi gods answered all my questions, talked about Pokemon go, go blue team. This will be the only Verizon I go to the other ones were not so helpful, but they were great here!

I was in the store and the lady who was there Courtney she was unprofessional and dont know nothing about phones Ill never come back again!

THEY KICK ASS, THANKS CHRIS AND TEAM!!!! IN FRONTIER MALL

It ok I just looking and what I like

The service was friendly and excellent.

We have a great store! Come and check us out!!!

They helped me when I needed a new phone

I left em Soo not going to add good or bad

Very nice job and great person.

Andrew is awesome he was veryhelpful thanks a ton!!!!

Excellent service, thank you.

Very lame save money with metro or tmobile

Always been a lot of help every time I needed them

Its good

They where fast and respectful

Awsome with Andrew and Scott

Very sparse.

Not very helpful

Nice

The phones I go through

Love it