Huge scam and will charge you $100+ a month for service that works maybe half the time. Called and went into store many times to resolve the issue and had no luck and basically told me to live with the price and pay it when I only wanted the 49.99 with 5 a month for the box that was in the contact but keep charging me $100. Don’t waste your money here go to century link they are pretty much the same price and haven’t had any issues with them yet.

If you’re not going to open before 10am on a business day (wrong to begin with), then you’d better have more than 1 employee working the counter

Thank you, for making my first visit to your store stress free. I appreciate the friendly but professional staff.

The salesman who helped us was new, but extremely helpful! I especially like how he was not afraid to call a supervisor for assistance whenever he got stuck with our mobile order!! For me this shows a pride in learning your business, and it didnt go un noticed! Thank you all for your help!

I just closed my account w/ Spectrum after 5 years because Im moving across the country. My bill starts on the 1st of the month, I wanted it cancelled on the 3rd. Spectrum apparently does not pro-rate your last bill. What?! Last day of moving Ill have no internet :( 75$ a month and you guys wont pro-rate? Yikes.

Today again, the no hidden fees company, raised my bill to 74.99. I chosed this company when it was 49.99. I wonder whats the reason for this?? Who else can we use, its a monopoly like others.

An absolute pleasure walking into Cheyenne spectrum. The employees are outstanding in their performance. I notice the anger and impatience with the other customers, and cant help but feel petty on them for their small minded insolence. Bless those who work at this spectrum because all they face is terrible customers as Ive witnessed every time I have been there. The employees are so helpful and kind even when dealing with outrageous smarmy people,and not to mention they are doing their absolute best to help out even when there is only a few workers. I hope they get more employees to lift the weight off their shoulders. But till then keep up the good work 💪 and your hard work doesnt go unnoticed by people with actual brain function

Well I like charter internet, but they slack in compentance. They shut off our internet by accident because someone else reported their router stolen. So they accidentally turned off ours. And now we have to wait 5 days for them even to send someone to fix it. Absolutely ridiculous. My lady works from home and now she can not because of their incompetence.we are losing money because of them and they think a prorate is enough to satisfy,the amount isnt even what,we would be making. I really hope they work out. Their issues from within

When there is constantly a line out the door before the store even opens, its probably time to open a second location. The services are not quick, and even with multiple associates, the wait is always long.

Not saying this exact location deserves one star, but customer service is TERRIBLE at Spectrum. Ordered a modem, it didn’t work, reordered one that apparently never got ordered, and now finally 2 weeks later I got one ordered. Absolutely hate this internet company and I’m not going back once this year is over. The store itself in Cheyenne is nothing great either.

Once I got to the front of the line I was helped very professionally. However, I was in line for an hour because Spectrum only had one employee on the floor.

The signing in system was not used. When theres 6 other people waiting with no line, this makes it difficult to ensure people are helped in the right order. Service was good, exchanged my equipment as needed.

User unfriendly. Don’t know how to get to the three guides. If you press guide in the remote, it doesn’t go to the guide. If by some miracle of God you stumble on to the guide, you can’t scroll do on the guide and select your channel. You can’t page down on the guide, you have to go by the guides speed not yours. In plain words you suck. One word for you people, anyone but spectrum.

Should be -5 star.... better off streaming threw your phone. Never ever works, waste of money..rip off, will make you wait hours to talk to someone about it. Make sure u have All day or more to be on hold probably still wont get it fixed.. do not purchase worst tinternet on planet

GREAT TECHNICIAN!! AWESOME HELP !! WAITED ON OTHER REPAIR JOB , CURTSY CALL ...GREAT TO TAKE TIME .. IN-BETWEEN SET UP.NO WASTED TIME and With a SMILE !!

I would rather leave -100000 stars. It’s awesome that I pay 60 a month for internet that only works half the time! Absolutely love it! And do they offer any solution? No. Internet is a necessity for some people, myself included, in this day and age.You’ll be better off screaming the word “Internet” at your device, rather than rely on their spotty service. I can sometimes get a reliable connection through them; if I go outside during a full moon, holding a crystal and two bags of rice while saying an ancient incantation in a forgotten language. Do yourself a favor, and go with someone else.

Nice people working there. I thought it was pretty price y for cable and wifi like 70 dollars they told me but my first bill was 112.00 I dont know. Not happy with the bill it better not be that much next month or Im canceling it

Been a customer for over a year. Went to finnally get a new phone I need asap for traveling and their mobile web page was down.

Good location. Easy to find. Staff pleasant and anxious to help. Office very clean.

Employees did a great job helping me.

Out to lunch at 1pm closed!! only 2 people manning the store with people waiting out the door!! Would use anybody else if there was a viable option!!

Hours are not the best for our current population. I know NO ONE wants to work nowadays but 2 employees to deal with 20 or more people the minute they open is crazy. Management needs to come out the back to help.

You need more customer service during weekends..there are only 2 and 1 of them is in training...the line is getting longer and longer..

Seriously, closed at random times during the day? I wait on hold for hours for basic service because they don’t have any decent options for help online. And I go to the store to find that it’s closed and more people than myself is waiting outside for them to show up again…because they aren’t open during posted hours.

Stopped by here to drop off equipment they have a note on the door returning soon gone from 1pm-2pm. Id recommend calling before going since obviously they just close for an hour in the middle of the day.

Went there 3 different timesFirst time was there half a hour never got helped2nd time 10 minutes tell 1pm and they were closed for lunch3erd time was there a hour and my name got skipped over twiceNo wonder you all got only 2 stars youYOU ALL SUCK AT CUSTOMER SERVICEALSO YOUR EMPLOYEES WERE STANDING AROUND TALKING TO EACH OTHER WITH 10 PEOPLE IN LINE WAITING TO BE HEALPEDWHAT GREAT CUSTOMER SERVICE YOU GOT

At 1:00 they closed the office as I was getting out of my car in front of the door, and would be closed till 2:00.I had a modem to return. I arrived again at 3:10. There was no one in the office, up I was told by the only employee there I had to wait in my car since I did not have an appointment. They have overpriced services, and absolutely NO CUSTOMER SERVICE. I told them to take their modem and where to put it. I am sure that my next bill they will try to charge me for a modem they possess. They could cut the costs of their services by hiring COMPETENT People.

I have had multiple issues with this company even from the very beginning. Including poor customer services, improper provisioning of a modem, cancelation of services on the wrong requested date .... My list goes on from there. Unfortunately, there arent many other options in the area, just be warned and expect to spend 1-2 hours on the phone with anytime you need to do something or an issue occurs.

As usual, very easy to work with! Both, in store and by phone. Courteous by both means.

I had to schedule an appointment to get my service set up and a man named Jerimiah helped me out. He was super polite and informative. I am a new customer to Spectrum and so far my experience has been wonderful.

For having a severely understaffed store, I respect that they at least keep trying to serve and support their customer base! Of which, their customer base behaves like spoiled children, who throw tantrums if they arent attended to 24/7. There may be wait times, but for their staff size, I get it. People are impatient and entitled, just read the other reviews and youll know.

Horrible customer service, then after a 3 hr wait for their equipment to come that they didnt have in, they gave me the wrong modem.

My mom recently passed away. The immediate finances in my family have been challenging and difficult to manage, and I have been left to personally support not only my family, but the costs of the funeral. I had to cut costs in order to afford to pay for things.One of the first things I did was try and cancel my mom’s $233.72 monthly TV/cable bill from Spectrum.When I called, the first customer service rep informed me that the only way I can cancel is to go to the Spectrum cable store. Since I live out of town in Colorado, and there are no local Spectrum stores, I couldn’t do that. According to her, that was the only option.The second time I called back, the phone just…hung up on me.So I called back. This is what happened:“Hello sir I can’t hear you. I can’t hear you. I can’t hear you. If I can’t hear you I will have to disconnect this call. I can’t hear you so I am hanging disconnecting.” (Item to note: she called me sir. I must have been tagged in their system.)I was never given the opportunity to even say…hello.So to recap…my mom has passed away, and I am not even given the opportunity to try and cancel her account. They’re more worried about keeping subscribers than being human. It was humiliating.I called back, the third operator, just like the first, had no problem hearing me. I was upset, but knew it wasn’t her fault, and took a deep breath while talking to her. She was so much kinder and understood my situation. But the last thing I wanted was to be transferred to another person...why couldn’t I just stay on the line with her and we figure it out together? I begged her not to transfer me. I was just trying to cancel the account. She insisted that I be transferred. I then asked her what would happen if I just didn’t pay the bill, she said it would go to collections.So now, my mom who has passed away, I have to deal with Spectrum communication sending her to collections. As hurt and angry as I am, I take solace in knowing that this is why cable companies are losing subscribers.

They treat me well, just gotta have patience.

When the internet is working it’s the fastest in Cheyenne. But that’s not saying much considering there’s not many options. But that’s WHEN it’s working. I constantly have problems with it going out. And if it’s my router, that was provided by them as well. Oh, and they’re outrageously expensive.

The store was packed and only two people working I was there for two hours

Wow. Showed up to drop off my equipment after canceling my service. Opened the door and found 18 people in line and everyone looked miserable. So, I went home and printed my return lable. Avoid the store if you can, they are clearly understaffed and you will be frustrated.

Some of the best customer service I have had for any provider of service

Be ready to have your router crash every single day.

Internet goes out all the time and I takes forever to get a technician out, so have a hotspot ready so you can at least have something while you’re internet is down for 3 days like mine is.

Spectrum is the stingiest and most unreasonable company that I am forced to do business with. Not only have they raised the cost of their plans during the COVID pandemic. But they will also send a technician out and due to it being their issue, say you will not be charged, then charge you for it, and when you call the person says there isn’t adequate notes for them to credit it back. This company needs to be cancelled! Where is cancel culture?

If I could 0 star I would this place nickel and dime s U has horrible customer service cant get it right the 1st 4 times has trouble listening and understanding highly dont recommend Internet was good but was lied to about the prices hidden fees etcetra etcetra worst experience with the company I ever had

Who dont open till ten and closes before 7 you guessed it spectrum

Not very polite service representative.

The internet works fine for me all the time and I get constant speeds. The only issue I have is the TV subscription. It cuts out, freezes, and just doesnt work sometimes which is a shame, but it is the cheapest TV option for only the show I watch.

The store itself is really poorly managed. Wait times 1+ and poorly educated staff. Spectrum fails again.

Make a appointment online or wait forever. Dont forget your mask or you can wait outside

Long wait but customer rep very nice and patient

Took so long to get a Bloody Mary I didnt want it anymore, food wasnt bad.

Spectrum raised the internet fee during the pandemic, which is heartless. The staff who greeting customers at the entrance didn’t wear a mask. Also, it is very interesting that they are closed on Wednesday. Plus, they will check your ID when you make a payment.

So irritating that the rates keep going up! I’m paying 80$ a month now just for internet. They should at least offer a student discount.

Ive tried since October 20th to switch my business account from Century Link to Spectrum. This has been the worst experience I have ever had. EVER!!! It took 2 months to get numbers ported over. Both century link and spectrum are awful. They do not know how to do their job and dont communicatewith their team. Ive been on the phone with spectrum a total of 6 hours trying to get this transferred. I know every department. Sad. Now that I am a spectrum customer my phones or fax machine dont work(only has service 2wks) Cant get a tech out here to look. And they told me if they dont find anything. I will be charged. What??! Spectrum is suppose to be working for ME the customer. And try to make my new service right. Only had service for 2 wks and I will looking to somewhere else. Almost 3 months of hell.

There’re more employees wondering around than helping customers.

Drove 30 min to return a modem during business hours but they were randomly at lunch. A lady unlocked and opened the door just to tell me to go away instead of taking my modem from me. She was also extremely rude.

Rates keep increasing with service decreasing. I will be calling every time my service is interrupted. Unfortunately I will be putting them on speed dial.

The actual internet has been mediocre and overpriced but basically did its job. Its my experience terminating service that has inspired this review, however. I was waiting for my prorated last bill, which the very nice gentleman who helped end my service told me I would receive. Instead I received one for the entire month, despite cancelling 10 days into it. Upon phoning the company, I was told they no longer prorate bills that no matter when you cancel you pay for the whole month. So beware, you might as well cancel on the last day of your billing cycle as theyre going to charge you for it anyhow.

The people where nice I signed up for service. And they where nice. They can give you all the equipment right there.

This place is a joke. Go somewhere else.

I finally got someone to do what I requested for service

Terrible internet service. Told me to buy the more expensive package and it wasnt any better. They came to look at it and said there was something wrong and they fixed it, but then said because so many people in building have their service, it wasnt going to be very good. What kind of deal is that??? Let us use another company then.... Always excuses, never solutions.

Busy, not opened 5 days a week. Long wait.

They don’t deserve the one star. Why would you accept appointments over the phone to ignore them when we arrive? It’s like they kept the bad tendencies form their Time Warner days.

For months the Fox channel (39/539) has pixilated between the hours of 6-9pm. It’s so bad at times that you can’t understand anything they are saying. We’ve replaced the modem and cable boxes, had Spectrum send signals, rebooted, etc. multiple times. Either Spectrum is intentionally pixelating the channel during those times or their signal is not strong enough to support it. Customer service is an absolute nightmare to navigate. Prepare for at least an hour wait no matter when you call. If I had another choice I’d take it. For $200/month I expect it to work!!

I arrived a bit early so had to bide a short time. Ounce open in and out in about ten min.

Instead of giving a discount for number of years having your service. Rip offs!!

I paid $60 a month for internet and only received two weeks of OK service I could barely watch anything, the other two weeks I got throttled. When i called and asked about this policy they denied it, then the claimed i havent paid sense May i paid in September. Im done they can suck a big one.

Only one person working the counter is beyond ridiculous.

The ONE person working the counter was professional, but was not sufficient to keep up with the 18 people in line. If I had other options, I wouldnt be here. I came on a Tuesday because the last time I was in was a Thursday..they said Mondays and Thursdays were the worst. It seems to be the same.

Service was quick and painless—I appreciate that!

The Service in Spectrum needs some help.They make people wait far too long & take to long with people when they help them ?

Friendly staff. My new service and equipment was provided in a quick manner.

Their prices keep going up and their service keeps going DOWN.Not CUSTOMER FRIENDLY

My internet was going out constantly for 4 months. The 1st tech came out and said it was my modem and I should buy one from Spectrum. I thought this was odd and explained that my modem was relatively new and the internet was mostly going out in rain and high wind. He insisted it was the modem. So I researched and purchased a new modem which took months. The modem was not the issue. A second tech came out and stated I would need to get a liability waiver signed so he could work on the internet. I requested a form. He said they dont have forms I would need to have my landlord just sign something. My landlord and I worked together to draft a liability form so he could repair the internet. Third tech came out and simply fixed the problem, everything works great now. Called Spectrum about the bad techs and 4 months of broken internet. The customer service guy backed up the decisions of the techs, told me fixing the internet was my responsibility, not Spectrums and that I should have just purchased their gear to begin with. He refunded me $7 for 4 months of broken internet.

Horrible customer service. Online, phone, and in person, all find reasons to say “no” or “not our problem” or refuse to open a trouble ticket. They only provide very basic, non-technical “configuration” support.

Internet cuts out almost weekly. Worst internet provider in the country. If I could give 0 stars I would.

Internet works less than 5% of the time, and trying to get internet hooked up in the first place was a nightmare. Unfortunately it’s cheaper to just forgo the internet entirely and use mobile data instead. You’ll be using it most of the time anyway.

A great price for cellular service

Understaffed covid hours😂

Ive gone thru so many Corp service. Been with cable since the beginning and only got good service when they were by Capital Lumber. Now Im waiting for a company other than Spectrum. Sucks that we have only one cable company here.

Worst company EVER!!!!!!!! So much for monopoly’s being illegal we have no other options here!

Long line, didnt have product in stock

Out of stock on item I waited in line for 35 minutes to be told out of stock.

Very long wait to fix a problem with my service that Spectrum itself caused--and then tried to charge me for its repair service! Two stars, not one, because when my number was finally called, the employees were very helpful, and sorted out the problem nicely. If and when the U.S. government ever allows free market competition in the cable and communications industry, uncaring monopolies like Spectrum will have to either start providing good service for a reasonable price, or go out of business.

Excellent customer service from one shorter lady I believe is Hispanic that works with us being so down and out.

These past few years there has been issues with our only digital cable company in Cheyenne. Its no secret and they know it. But this review is actually from my end a compliment . I love Halloween and have just discovered the updated new options that they have offered for this witching season. Awesome variety . So good job. Hope it is offered for the holiday season as well.

They did a excellent job of moving me to their phone service.

Not enough staff LONG wait

Started with spectrum 1 year ago was told that my promotional deal was for 2 years and at the end i would have a chance to get a new promotional deal and my bill would not go up to much. But now its going up I lose my phone and my bill is 40 dollars more and no phone its a RIP off

Good customer service, just has long lines.

Id give 0 stars if I could. The prices keep climbing for no reason, my service only works half the time, and the other half its faster to use my phone as a mobile hotspot. We are constantly resetting the router and modem and when we call the try to tell is theyve been trying to contact us for upgrades. I check my contact info and they have everything so theyre lying. If there was another (better) service in town I would switch.

Its ok but the service lines lines are long .i had to wait for 20 minutes for service

I have never been more dissatisfied with an internet provider in my life! The service was extremely intermittent. Every time we called them out, the guy would replace a coax cable, leave, then the problem would happen again in a week or two. I was finally fed up and decided to switch to CenturyLink, but things don’t end there. First the Spectrum lady berates me for leaving their service, telling me straight up lies about CenturyLink! How much they charge, etc. Finally after 15 minutes of verbal abuse to end their service, they said to send in the equipment when the service expires. I sent it in a day before service ended and the next day they are trying to charge me $120 for unreturned equipment! Just unbelievable. We are EXTREMELY happy with CenturyLink and wish we would have switched sooner! Avoid Spectrum at all costs!

45 minute wait after 2 hours in the phone.Worst customer service ever.

Really bad service. I was charged too much for one bill. I call them to talk to about the bill, took an hour to figure out. They said they would remove the charges. However, they did NOT remove the charges and then I had to call again for another hour going over it. Bad customer service.

Most difficult process ever that did not need to be. We spent over an hour on the phone with customer service switched addresses and to find out a few days later they didn’t even full do their job and cancel our last address like we asked to move it to our new one. Had tech calling me and telling me I need to contact customer service again where I am continuing to wait almost an hour to get a hold of someone - can’t you guys just do your job the first time .. it’s not that hard

If you ever stop your service, make sure you not down the day you stopped! I just got notified from collections they kept charging me after i stopped service! Really sucks i have another debt because of someone not doing their job properly!

Internet never works. It’s very slow. Our shows constantly buffer, if it works at all.

Great Customer Service! 😇

Friendly, Helpful

Please try and do better with your service . Its bad when sometimes you get ALL the channels that you pay an outrage amount fo . Spectrum is the worst cable company Cheyenne has ever had. Cheyenne needs more than one cable company