Updated October 2021:Weve been coming here for 5 months and we have no complaints. All of the staff, manager, and trainers (Phil, Jim, Liam, Stephanie) are friendly and encouraging. We enjoy coming in straight away when they open in the morning. Excited to see the upgrades once the extension next door is open with spin studio and hot yoga studio.Honestly surprised at all the hate people have for Phil. Hes nothing but nice to us, and Im a minority female. Then again, Im always kind and respectful and not condescending to everyone. So maybe the people who feel entitled should tone it down? Just a thought 🤷🏽‍♀️We used to have a home gym but upon moving had to join a gym. The staff is super friendly and gym members are kind and encouraging. Even with the limited number of people allowed in classes (Covid restrictions), there are still plenty of options. There are also virtual classes and personal training options. Looking forward to have the onsite sitting back so the whole family can go at once. My 13 year old and I enjoy all the classes- yoga, barre, kickboxing, spinning. So many to choose from!I was surprised to see all the negative reviews. Everyone here is so nice and helpful, including the manager who we worked with us to get our memberships. There is plenty of equipment and members and trainers are very accommodating. I know there are gyms who are comparable with what they offer and the cost is higher. Awesome that the gym opens at 0430 during the weekdays and 0700 on the weekends. If you like to train on your own, train with a professional, or do group exercise, this gym is perfect. Now if they bring back the babysitting (kids choice), the whole situation will be perfect 🥰😋

Since I was only in town a couple of weeks, purchased a month pass for $60 at the Lowell location. I was told I could use Chelmsford gym as well. Checked in and was doing cardio when the general manager Phil came up to me and demanded I leave saying I could only use the Lowell gym. I had to literally had to beg him to stay, even tho the gym was empty. Really awful experience... this guy was rude and unprofessional.. miss the previous manager!

Used to be a good place but has gone down hill. They do everything to charge you extra and take your money but nothing done to manage the place. Been here for over 4 years, this place is a ripoff. Im still seeing charges after cancelation and have to dispute with my credit card company. Not to mention they double charge in two day time frame and pretend its normal. Would not recommend. Run far away go to Best Fitness or something else around the area.

Place has changed in the past year or so going down hill. They use to have a great manager who k we pt that place sparkling clean . Now not so much . Big gyms tend to loose their appeal after they get to nig another example here.

Employees don’t know their policies and management doesn’t own up by not training them properly and it’s al at the expense of the customer and or future customer. If you’re employee says something, it’s your job as the owner and or manager to stand by that or to benefit the customer. You can’t just shrug your shoulders and say “ oh well that’s not my problem. You were misinformed by my employee and I don’t stand by that but it is what it is.” 10/10 would NOT go here, and it’s a shame because it really is a beautiful gym. Terrible customer service.

I would recommend that no one ever use this gym. They will not take a cancellation over the phone and require you to come in or write a letter. This really not a way to do business in this day and age with all of the media platforms that are available. There are many much better gyms then this one which are customer focused.

Great staff! Clean gym with enough equipment for any purpose

Very good gym, been coming for almost 2 months, its been a very freindly and supportive experience

Rude staff and agree with other people they charged me $100 cancellation fee even my contract was finished by this March ,And they started my new year contract without notifying me, and pullout money from my credit card for new year contract ,when i was there to ask about that, the guy was very rudely and shouted on me you want to do or not .I said I don’t want new contract with you guys than he said you have to pay $100 for cancellation fee,I paid it even I was not able to ,Think 100 time before sign up themSo disappointed

I lived in Chelmsford, and this is the second gym I tried. Best fitness was the first gym, so there is a baseline, competition, and a service.Space: Best fitness is more significant then Choice fitness.Cost: SameABC Financial: If you want to cancel membership, you can cancel it from Choice fitness, but in the case of BF, you need to send a certified letter to ABC financial.Personal attention: Choice fitness gives more individual attention as compare to the best fitness. Plus, choice fitness has excellent instructors and PT for planning workout sessions.Cleanliness & hygiene: Choice fitness is much cleaner.Crowd: I go to the gym as early as 5 am, and choice fitness is quite empty. You can get any machine quickly. Although CF doesnt have lots of free-weight space, everything is available immediately without much or no waiting. Best fitness is on the other hand.

BEST PLACE! Really good smoothies for after as well!The above was from a while ago. After paying for personal training, bringing in new customers, having been a member for YEARS, and all that I will be dropping my membership. They are not a gym you want to go during peak hours. There is no space, and theyve recently added mats that a member is not allowed to touch. Its for the initial incoming test for personal training purposes only. However the mat remains on the turf 24/7 taking up valuable space. More equipment is added yet the space is VERY limited.Also they put signs ON EVERYTHING in the womens room. It used to be one motivational sign and a dont flush tampons. Now theres new signs all the time. Dont flush the toilet with your feet, dont take pictures of people in locker room (duh) wash your hands after using the toilet etc. 1 sign with rules would look better.

Decent gym, one of those places where theres one of everything when it comes to machines, so you can imagine its not the biggest place. A lot of people come for the classes which look fun n the atmosphere is pretty chill I guess, theres not a ton of socializing people come to work out n go.I only give it 4 stars cuz its pretty dark in there for some reason and the water gives me heartburn

I had been looking for an affordable gym with classes. When I went the first time the gym was so clean I felt very welcomed by the general manager on the tour. I joined and have been loving the staff the classes and the gyms vibe. Its not over crowded, the classes are made for everyone to go at their own pace. If your looking for a new gym this maybe one to look at.

I love this gym! I feel very welcomed, and they have a professional environment. My name isn’t in the system because I use my google review name as my writing name, because I don’t want to give out my name. THANK YOU! 11/10 recommend

Great gym ! Place is clean. Staff is professional and the price is right !!

Phil Nunez is an incompetent, disrespectful creep, who is rude to members and their guests, and should be fired immediately!

Clean! Lots of spray bottles. Not overcrowded, which I like. Must stay healthy!!!

Just another money hungry gym. Whatever they tell you youre going to be paying, just double it so youre not suprised when the credit card charges start rolling in. They get one star because Scott is an awesome personal trainer (and because you cant give less than 1 star on here).Update: I got it fixed, but with very little help from management. Overall the gym is nice, clean and most of the staff is nice.

I was a member of the Lowell gym since the days it was called Mill City Fitness until last June when I cancelled my membership. After filling out my cancellation form with Scott, I put the receipt in my car and went on about my life. Earlier this year, I checked my credit report out and saw that I had a $190 collection from the gym. After talking to the Lowell gym manager Scott, it was shown that not only was my membership not cancelled, but I was on the hook for full years worth of gym membership fees because the credit card information on file was not working, they couldnt reach me at my old address and did not have my phone number in their system.After brining in some paperwork showing that I had paid my dues on time every month for years before that June, and even showing that I used my new then and current now bankcard to pay my final yearly membership fee and final month (Being that if I still want to be at the gym I would of gave them my updated credit-card information), I was still on the hook for the money.Scotts boss told him that he would settle debt if I had that original receipt. Realizing that I had thrown that away months before cleaning my car, I said that that wouldnt be impossible. Scott got on hold with his boss who told me that he would settle for a little less than half the price, $75. After a month of saving up, I paid it off and still have that receipt.The lesson you need to learn about this gym is that its not a bad gym, the machines are OK, but its a decent gym.Just make sure you keep EVERY single document from Choice Fitness. Their record keeping protocol is substandard, so be warned!

Good gym. Poor staff. Not friendly, rude as well as disrespectful. One comes up to me during my workout and tells me I cannot do something yet I pay for the gym, I am not in danger of breaking anything, you have no right to be rude. Another trainer is absolutely disrespectful, will push you out of the way by leaving you no room to workout, and gives me a dirty look throughout my entire workout. Will be speaking to the manager about these issues and will edit with an update. Will give one star if not resolved. I have also heard trainers discussing steroids with clients, which are both not only illegal controlled substances, but absolutely no place in a gym for talking about them with praise. This gym will also be reported for discrimination to the BBB and State AG as nobody else has been told not to do this. Not recommended as a gym unless the staff is corrected.

Been a member here for a few months now and its perfect for my needs. Convenient and the equipment is newer. Dumbbells up to 125lbs. My only complaint is the space is tight. I dont go during busy times but I know it does get pretty jammed in the free weight area. Over-all great gym!

BE VERY CAREFUL WHEN SIGNING A CONTRACT. The gym itself is nice, but the bathrooms were usually less than clean and the contracts are shady. I signed a 1 year and turns out you get charged a $50 admin fee in September. I cancelled only to get ANOTHER charge. I was told that last charge would be in February which made sense since it was a 1 year contract signed in March. Now the manager says its a March to March contract. Give me a break. Great trainers but BE VERY CAREFUL on the contracts. I used to be a member of Anytime Fitness in Billerica and never had a problem with the contracts like this place. I was leaving a happy customer, but now Im pissed because not all the facts were presented clearly. They rush to sign you and leave you hanging.

Place will charge you relentlessly. Good luck cancelling your membership here. Decent gym but the fees are extremely shady. Took 5 months to cancel a membership. How is that even possible? You cant even cancel over the phone... Its bordering on criminal practices. Stay away and join one of the many other decent gyms around.

Bad service for new customers.I was so upset that I preferred to go back to Best Fitness, even though it got out of my way.

Great management and clean gym. There is a steam room and there are plenty of lockers. Also, there are a lot of cardio machines and varied classes throughout the day. A negative would be that the weight area can get crowded. There is childcare available, depending on the plan you take.

Been a member for two years. great place, clean and spacious. good atmosphere. the only downside is a poor wifi !!!.

This is a good gym, though it can get crowded at times, and there I think they are trying to do too much with the space they have, especially in the open green turf area.The trainers are very friendly, and the rates are affordable, though their minimum package is 12 sessions, so be prepared to shell out a few hundred.They also use a system called MyZone, which is a strap that goes on your chest and an optional watch to keep track of your effort levels via your heart rate. Originally, I was a fan of this technology, but I find it kind of buggy, and the strap is annoying to put on (and turns off when youre not at a certain effort level). I wouldnt recommend the purchase, especially since its $150 for the strap and $70 for the watch. If I had to do it again, Id invest in a more expensive watch that could accurately track heart rate (more accurate than FitBit) and didnt require a strap.If youre considering looking for a gym in the area, dont be lazy and skip looking at gyms aside from this one. Check out a couple more so you have some context for this gym. As I recently discovered, there are gyms around that have better facilities and gear for the same price.Oh, and like every other gym in the country (it seems) they use ABC Financial, which everyone hates. So be prepared to 1) commit to a 1-year membership, or pay a $100 cancellation fee for canceling early, 2) have to go into the gym in person to cancel.

I stopped in today with my son (2/2, 12:45pm) just to get a protein shake. As I come through the front door I see a female employee working at the shake counter with nobody in line at all. Standing right in front of her, I ask her if they have shakes or just smoothies and she completely ignores my question and starts mumbling under her breath. As I keep eye contact and wait patiently for her to respond, I notice that she wasnt going to so I asked her If she was too busy and couldnt take my order. She says usually there is 2 people at the counter and they take care of this, but what do you want? As I look around and see that its still just us in line and no line accumulation, I thought this was extremely rude so I decided to just leave since making a shake was too much for her to obviously handle all at once so I did her a favor and left. If you dont like your job, then quit. Lifes too short to waste your time somewhere that makes you miserable. Then you end up rubbing your miserableness on everyone else. Thanks for trying to ruin my day

Moca revive

I was member for 3 plus years. Got the membership due to onsite kids drop off zone. But soon they changed policy that now you have to call in advance if you are bringing kids which for busy parents is not easy to schedule and I almost stopped going there even though had membership.Finally I decided to cancel membership and called them but they said you have to come in and sign paperwork!Well they didn’t needed my sign on anything when they increased my membership fee during this time.I went in to sign things up but come to know my membership will camcel not at the end of current billing cycle but I also will continue to be member for one more month!Wish they would tell you these things when you sign the contract with him but at that time they told me no gimmicks.

I wish you could give zero stars, I found the training staff unprofessional after I asked to reschedule an appointment they told me theyd make sure I wasnt charged and could reschedule. The next day the trainer texted me and cancelled said appt. Because she was sick I was charged anyways, called to voice my concerns was called back by an office employee and told that I had a contract and reminded me Id be continually charged etc. How can I be legally bound to pay for services never rendered? I have to now drive in and cancel said contract and still continue to be charged. Even though I never even saw said contract it was just a signature pad.

I One hundred percent adore this gym, everyone is incredibly nice and helpful. Within a few weeks with my personal trainer, jake, Ive seen results Im not hulking yet but its magnificent how much my body has been toned and how much Ive grown all in all a great program and gym, I recommend and entirely support.

Your website sucks. Just trying to get your hours is a nightmare. Limited info. Although a member. Youre better off calling. Very frustrating

Very clean, organized and amazing group exercises!! highly recommended!!

The staff is friendly and the trainers are knowledgable. Jake. Thea and Jess are aces.

I will never trust this gym again. I was treated with disrespect, and every time I go in that gym, I get extremely uncomfortable because of the way I was treated. I don’t care if anybody comments on this review and try’s to tear me down. this gym is all about the money money money and that’s all they will ever be about. It makes me sick to my stomach. I should have never stepped foot in this gym, I shouldn’t have met any of them because their just mean and treat people with disabilities horribly. I hate this gym, and I’m gonna go to best fitness.

Small, but its in a convenient location! The equipment is new and the place is clean.

Its a local gym, non intimidating atmosphere and when you dont go during peak hours it has everything you need

Plenty of workout machines, fun workout classes like Zumba or spinning for members to attend. It has sauna and showers and also day care!

This is a cheating gym. When I signed up for 1 year membership, they told me they will NOT renew my membership automatically. I didnt visit there frequently. After 1 year, I found out that they are still stealing money from my credit card. Not sure if all the gyms play such a trick. But this is a bad experience for me

Shady management - charged for next year’s membership fee when my husband already canceled his membership after a few years.

Very good

Its a gym, nice, new equipment. Overall a nice place to workout.

Great gym, many local locations, cheap memberships.

If I could leave no stars I could. The management in Chelmsford is the worst. The assistant manager is an obnoxious jerk. God help you if you have any financial issues. I put my membership on hold because of a car accident and they charged me over two grand in training fees. They didnt stop my training even though I asked and refused to give me my money back. All they care about is money. Unexplained random fees come out of your bank account. DO NOT GO HERE!!!!!

I wish I could give this place 0 stars do NOT sign up here the customer service is awful and they make it impossible to cancel your membership. Not to mention after you cancel your membership they still charge you for the next month. Not worth it.

Nice facility with new equipment. Friendly staff and convenient location and hours.

I was quite interested in visiting this new fitness facility, though fairly distant from both my current fitness center and where I reside, to reacquaint myself with many of the excellent fitness instructors that had left my gym to come here. Their leader (the former Group X Director of Best Fitness) was the motivational factor for them to follow her here perhaps ... EXCEPT that the Group X Studio is quite petite and the more popular classes (ex. Barre and Pilates) quite packed! If you feel comfortable in cramped quarters, then by ALL MEANS ... I, for one, certainly do not. Frankly, I cannot say that I felt particularly welcomed in any class, for that matter. Oh, well . . .And now for the true disappointment... I had reached out to the Manger (Dave), in order to sample a SPIN Class, only to arrive and be lassoed into giving my personal info (including banking) for a 2-Week FREE Try-Out. After that time, Id let Manger know if I wished to continue, or not? That is when I walked away with an uneasy feeling that I might have been coerced in some way. Well... the gym is too small, too cramped, too far, too unwelcoming, and so, I notified the Manager via E-mail (as I was supposed to) that I would NOT be joining. I got no response back, except that my account was debited for the monthly dues once more. He conveniently delayed responding, only to state that I might have taken too long to get back to him! Excusez-moi? I was automatically signed-on to pay for a FULL years membership, without a copy of the contract given to me! His contention and condescension towards me in stating that I had not listened to his sales pitch carefully enough, was pure asininity! There is nothing amiss with my IQ, sir, but something seriously lacking with the managers level of communication, accountability & leadership, across the board, at this club (yes, including Group X Directors Steph). Needless to say, an apology offered for any misunderstanding with respect to contractual stipulations, would have appeased this prospects negative commentary. Sadly, this club does not hold dear to its heart, the old adage- The customer is ALWAYS right!... and, furthermore, I was informed that I will no longer be welcomed, if I chose to return. Not a Choice, surely, had I then but to be feeling a distinct chill in my wee little heart!

When I initially signed up I was told it was a 24 hour gym. Its not.When I initially signed up there was no mention of yearly fees in addition to the monthly membership.I went to the gym yesterday during their normal hours and it was closed.

Im a new member and i am just getting into the gym scene and love it here!!! I feel comfortable and the people who work there are always great so far.. Especially nancy in the kidsclub!!:)

Wow top notch fitness center here.

Ending your membership is a complete nightmare. Manager was completely inappropriate.

Very clean and organized highly recommended

I called them trying to resolve an issue in my husband and son subscription and their employee mistreated me and hung up the phone on me.... she didnt know how to resolve the problem, gave me an incompleted answer and was very rude. Totally unacceptable treat clients like that.

Whats not to like? Friendly staff,great equipment,great hours and great hours

Clean place. Lots of cardio equipment. Very small making it clustered.

Amazing group X instructors and classes!

I was asked to leave during a trial membership

Watch out for big cancellation fees, long term contracts, and misleading employees.

Amazing group exercises!!

Good basic gym

Great place

Clean and quiet

They have a ton of great equipment and amazing workers.