Avoid this place at all costs!! Absolutely horrible management and I cannot recommend this place to anyone.I cancelled my membership in May because I moved over 24 miles away, provided a lease and they told me I was all set. It’s August and I’m still being charged $40/month. At this rate I’ve paid more than the $100 buyout. I’ve called 6 times over the course of the last 3 months to try and get this fixed. Every time I call, they say that someone will get back to me and that I will get refunded, but of course no one calls me back.They told me they would also refund the $300 personal training that they mistakenly charged me for, but again that hasn’t been refunded either. I’ve now been charged almost $500 for services I didn’t partake in and no response from management!!9/4/21 update. Its been 2 weeks and still have not received my refund for the $300 personal Training charge. I also only got refunded 1 months membership fee when they charged me 2 months even though I cancelled back in May. No one from management has reached out to me either or called me back to this day...

I highly recommend Best Fitness in Chelmsford! It is spacious, incredibly clean and has a friendly staff. During the pandemic when the restrictions were in place, they followed all of the rules and made sure we were able to workout in a comfortable and safe environment.I have been training with Michael Colegrande for 8 months now and I could not be happier with the positive changes I have seen in my overall health and physique. You can tell he is very passionate and knowledgeable in what he does.

Staff are friendly and helpful. Christopher White was an excellent trainer who helped me with my form and gave me a different workout to focus on strength increases for a few sessions. He is quite knowledgeable and friendly to talk to. Price is for a base membership is very reasonable and equipment is high quality and has everything you need. Personal training programs offered are thorough (with full assistance with all nutrition, personal goals and measured progress along the way), but can be pricey. Only complaint is that getting a bench can be hard sometimes in Chelmsford, due to the number of people working out, and certain weights (like dumbbells and barbells) dont go very high in some locations like Lowell, but membership at one gym allows you to work at different gyms so you can go wherever is best for your particular workout that day.

I absolutely LOVE Best Fitness and would highly recommend this gym to everyone! Anywhere from the front desk staff, fitness professionals, cleanliness of the gym/equipment and the overall positive environment, this place is a class act.I started with BF 9 months ago and immediately started training with Michael Colegrande, which is the BEST decision Ive ever made - in fact, life changing!!!! His passion, knowledge, attention to detail is like no other and because of that Im in the best shape of my life.Thank you so much Michael, Thank you BF... you keep me happy and smiling!!!

The entire staff at this location is outstanding. They go above and beyond to accommodate, and it’s so nice to see smiling faces every day walking into the gym! Upbeat, great equipment, very clean, and employees are always there to help!

I absolutely LOVE and recommend Best Fitness in Chelmsford. Mary made me feel comfortable asking questions and giving me the best options for personal training that would fit my financial situation. She set me up with my trainer Elia who tailors workouts to my needs and has helped me surpass my fitness goals in just five months of training. Not only does Elia workout with me twice a week for an hour, she creates my workouts for every day of the week, helps track my nutrition and gives me confidence in the gym I never had! I highly recommend training with her!

Most Staff is fake friendly. College kids who don’t care to be personable. Trainers interrupt your workout to either attempt to sell you a service or to rush you off a pc of equipment so they can use it. During covid, everyone was required to wear masks unless they were friends with the staff.The equipment is great but the staff offsets the experience. I was a member for over 10yrs. I started there when the gym was a world gym. Would never go back.

Do yourself a favor and stay far away from this place. If I could give less than 1 star, I would. My wife and I wanted to cancel our membership because we moved out of town. The policy for free cancellation at Best Fitness is 24 miles and we moved 22 miles away. I called and was told that with it being just 2 miles under the required distance, that they would make an exception. We brought in a copy of our mortgage bill just like they asked us to and we were told that our membership was cancelled. 2 weeks goes by and we get charged again for our membership. We just assumed that it would be our final payment so we didnt think much of it. The next month, we were charged again. I called and was told by Mike that he would personally see to it that the issue got resolved. A few weeks went by and I never heard anything. Called again today because Im getting ready to deploy and thought maybe they would let us out of our membership because of that. I was told that would work for my membership but not my wifes. Dont waste your hard earned money at this place. We are members of planet fitness now and have no complaints there.

Ive been a member of Best Fitness Chelmsford for nearly 20 years. I work out there three times a week, using 26 or so machines. The staff keeps the equipment, workout room, and locker rooms spotlessly clean. I enjoy the excellent choice of equipment and workout regimens, friendly and knowledgeable staff, convenient hours, courteous treatment and good location with plenty of parking. I have made dozens of friends among the other members and had many fascinating conversations between machines. Its hard to suggest anything Best Fitness could do better!

I have been a member at Best Fitness for over one year. I cannot speak more highly about the staff at the Chelmsford location. After switching locations from Drum Hill to the Chelmsford location based on commute, I felt immediately greeted and welcomed. The staff is attentive and informative. Mary is incredible - she knows what she is talking about when it comes to training and she is all about setting you up with the trainer who fits both your goals and personality.

I joined during the pandemic and felt comfortable that they were following proper safety protocols, all the staff is friendly and helpful.

Have been trying to get a refund since last fall and instead they charged me another $49 fee plus monthly fee. I’ve called, emailed many times with no response. I will be filing a claim with my credit card company and better business bureau. Not ethical

Its been literally 4 years since I did a free trial at this gym and they still reach out to me trying to get me to get a membership after multiple times that Ive asked that they do not contact me anymore.

One of the most beautiful gym I have ever attended!

I have tried many different trainers and programs, I recently decided to join best fitness to achieve my goals. I have been training with Mike Colegrande, I’m only a couple weeks in and I am already noticing results!

I have been going to this gym for years and can say it’s such a great community. The people that workout there are very friendly, the customer service is fantastic and their trainers are great. It’s an overall great gym to be a part of.

The staff is very knowledgeable and always available when help is needed. The equipment is well maintained and totally up to date. The gym is spacious and very clean, plenty of cleaning supplies to wipe down equipment after use and to keep patrons safe. A good variety of classes and schedules to accommodate everyone. You can feel totally comfortable and at ease in this establishment....if you are looking to join a gym check out Best Fitness, they really are the BEST.

I have been training with Mike Colegrande, and he’s awesome, professional and and patient to communicate with people from other countries.

Lousy they charged me 2 times and they dont let you cancel it and the others if lousy

Been going here for just under 10 years. Everything you want in a gym from equipment, to staff, to the cleanliness of the gym. The gym is constantly updated and improved, so that the gym-goers have a better experience. I would highly recommend this gym to anybody looking to join a great fitness community.

Fantastic professional staff. Impressive knowledge base among personal trainers. Gym is super clean and has everything you need to fix and muscle imbalances and/or build up strength. My personal trainer, Dave Marchand is excellent, highly recommend.

Bfitt60 is such a great workout if you want to show up, have all of your equipment and workout pre-planned for you. I highly recommend.

My experience at Beat Fitness Chelmsford was phenomenal! The new general manager Mike really made me feel comfortable being my first time signing up at a gym. An associate Curtt explained all of their classes and programs very well and Brady was so polite as soon as I walked inside the club. I would HIGHLY recommend this facility to any and all people

I’ve been working out there for about 6yrs and I would recommend it to anyone! I love the people and the place is spotless! And you are always greeted with a smile!😊

Been coming here since 2009. Great gym- always updating equipment and plenty of power racks. Everything is clean and the space is overall great. Staff is friendly too

Mary is awesome. Very personable and made sure things were kept clean and everyone was comfortable being in the gym.

To say i love this place is an understatement, it has changed my life for the better, so much better. I love walking in to Bfitt60 and seeing Logan smiling at me, knowing that smile means you might die in class today :) he knows exactly what to say for me to push myself and get better and stronger. Leah is just a ray of sunshine and always make sure I use the correct form. In spin class there is no one with more energy then Laura, to make an hour class feel like 10 mins. Shes a Warrior! But I love and respect all of the trainers, Tim , Chris, Elia for putting up with me every day:)Also - A big shout out and Thank you to Rob and Andy for keeping this the cleanest gym in the area and making sure we are all wearing our masks, and staying 6 feet apart!! Keep up the great job!!

Great gym with lots of space making social distancing a reality. Its the reason why my dance card is full. Hooray for endorphins

I have been a member for 8 years. They have the best staff, awesome classes and the gym is super clean. I highly recommend it

Such a nice gym! Amazing trainers who are so knowledgeable and motivating.

I recently started going back to Best Fitness in Chelmsford since Covid and was impressed with the extent they are going to keep the gym sanitized and clean. I was also able to complete a few workouts with the trainers who are very knowledgeable and professional.

They treated me so badly. They didnt care if I joined. I quite Planet fitness because of them. They told me 20 dollars per month. After I cancelled and came back they raised me to 25. No guest pass. To bring a friend is 30 dollars. Yes you can bring a friend once, but thats it and then they bug you to join!?!!? They made me furious

Great gym for a very reasonable price. I have to say that for 20-something dollars you get a great experience overall. Clean, spacious, great equipment and a great diverse group of athletic patrons. I’ve been to a few locators around MA/NH and they’re all well maintained. Highly recommend this gym for anyone into fitness as they have a big range of equipment.

They are big thief,be careful before you sign up, when you re in you can’t get out.you re stock in forever.wicked management

Beautiful but make it be open till 9pm on weekends

One of the best gyms in the area. they have everything you could ask for. plenty of rigs and cardio machines. they also have a rower and air bike to mix up the workouts along with an intense group training class (BFITT:60) theyve been fantastic during this pandemic with keeping everyone safe with keeping the place spotless and plenty of cleaning supplies to wipe down after.

I am a member of Best Fitness Nashua and I absolutely love it, there is always someone sanitizing the equipment as well as keeping the locker rooms and bathrooms clean but the thing I love the most is the range of equipment they have, you can literally do any workout you want here, my only complaint is I wish they stayed open later especially on the weekend

Great gym w the best, dedicated trainers. It is well run and best gym I’ve ever been to.

Awesome staff! Bfitt:60 classes are the best workout! Totally clean and safe environment!

Great environment even with the pandemic.Place is always clean and every person working there is cleaning.

Great place to work out, new GM Mike Colegrande is an awesome guy and wicked helpful/prompt! Get down to Best for the best workout you’ll have🤙🏽

Clean, a ton of new equipment, and a very friendly/helpful staff.

Been a member for so many years, call them and want to cancel they said just write cancelling letter to them. I did, but nothing happen still take money from my account.

Ive been coming to this gym for 5 years now, its my favorite gym! For someone as OCD as I am, I can say with conference this gym in super clean, Im more impressed now with covid.

Hands down the best gym in MA! They are the cleanest gym without question, and doing an amazing job at ensuring the safety of all its members.

Theres so much to like about this gym. We were VERY happy members for two years. Clean, new equipment and nice employees. Unfortunately, they participate in scummy billing practices which makes it impossible to give them a good review.The gym had to close during the pandemic because of state regulations. We called their financial services company (ABC Financial) to cancel our membership as we knew, due to health issues, we would not be able to return to the gym even when the states infection rate improved. ABC Financial informed us that they were no longer allowed to cancel memberships, but they sent us a document that said we could cancel via email. We did. A few weeks later, the state allowed the gym to reopen, and we were billed from the time of the opening to our billing date, even though we had cancelled through email, as in accordance with the policy sent to us by ABC financial.When we called to figure out what was going on, two things stood out as very frustrating. 1. They claimed to not accept our cancellation notice (even though we followed THEIR financial companys directions, which we have in writing). I asked why they didnt respond to the email and let us know that they changed the policy. They claimed they sent an automated response that you had to send a certified letter (they did send an automated response, it does not say anything about a certified letter). 2. They would only allow us to cancel moving forward by sending a certified letter or coming into the gym. Neither of these options was acceptable to us, as we are isolating due to the pandemic. They would not budge, so I had to go in (...to the gym...during a pandemic...), which was very annoying. They never checked in ID or anything, so why did I have to go in? Sales tactic.When I spoke to the billing specialist I asked him to consider removing this charge, as we did notify them of cancellation and the club was CLOSED. He declined, and said that was their policy to cancel in person. I have to say its very short sighted. Ultimately, this is an argument about

Canceled membership in August. Have letter from best fitness stating this and I have been charged for September, October and November. I dont understand.

Amazing gym!! Can’t even figure out where to get started, between the team members and their professional advice, to the sanitary stations everywhere along the gym. Astonishing worker Dylan Goodspeed always helps me out during my workout and assist me during my pre and post workout nutrition with suggesting me with what my body needs to progress. Love you all at Best Fitness Chelmsford!And again, thank you to Dylan Goodspeed and the Team...

Great Place For Work Out And Group Class All Staff Are Awesome & Friendly. Always Ready To Help , Specially My Trainer Jenna Goes Above & Beyond Thankx Guys Of BF.

I joined Best Fitness again (as of October 2020) and it feels great to be back. Ive been a member on and off since 2003 (moved for college, moved for work, etc.), however, Ive seen this gym evolve and expand over the years. A few thoughts below:Cleanliness:The staff is doing an excellent job of sanitizing the gym daily, especially during the COVID pandemic. For example, the staff ensures that each dispenser has paper towels and disinfectant spray, and has increased the number of cleaning stations that are readily available for everyone to use. In addition, if any station is running low, Ive notified a staff member and asked them to replace the cleaning supplies, and they do so immediately and kindly. Thank you for that.Education / Personal Training:I signed up for 1:1 training with Mike Howell, a personal trainer there. Hes a great personal trainer thats well informed and builds comprehensive sets of work outs that are customized to my specific goals. For example, given that I love martial arts, hes incorporated ample boxing drills as cardio for me. Separately, hes designed exercises to help strengthen my injuries, which Ive started to notice improvement in over the last few weeks.More broadly speaking, the educational resources available in the gym are particularly what sets this gym apart from other gyms. For example, the trainers are extremely knowledgeable, the TRX Map Screening Machine is very informative and accurate - I use it monthly to see what my mobility, activation, posture, and symmetry looks like.Amenities/Facilities:The amenities are nice. They have a hot yoga room, a kids day care, a cycling studio room, 2 group work out rooms - Group X and BFit (for premium members). They also have a heavy boxing bag, a TRX station, along with everything else youd expect at a gym. Unfortunately, due to COVID, not all of the amenities are opened yet (e.g. showers or steam room) for safety reasons, but I am waiting for when those open up, especially the steam room.Considerations:The only drawbacks currently, which seems temporary, are the hours on the weekends and masks are required at all times. In regards to the hours, I believe they currently close at 4pm ET on the weekends, instead of 6/7pm ET during pre-COVID days. It is not a deal breaker for me, but something to make note of if you plan on working out on the weekends. In regards to the masks, it is a good thing and it is strictly enforced, but it makes your workouts more difficult.Value:From my perspective, Best Fitness provides great value and it is worth checking out if you havent already. I was nervous to sign up given that my father is 70+ and due to the current COVID pandemic, I want to be extra careful, but I have been impressed at how well the gym is maintained. In addition, they have fostered a community of like-minded folks. In fact, Ive made some great friends there. Shout out to David E.M., Ryan T., Mike H., and Cody H.

I resisted joining a gym for years, but finally decided to get serious about my health and joined Best Fitness for the hours, price, variety of equipment and convenience of location. I signed on for a trainer, Martin Hernandez, without even knowing his training background and was pleasantly surprised. He is great at challenging and encouraging the workout tasks. I enjoy that every workout session is different. He also adapts the program for the sports that you do to improve your game. The gym does a great job of keeping the equipment working smoothly.

100% 5 stars!! The Personal Trainers are top notch!! I have worked with a lot of the trainers and they are the best in the business. I was a 175 lb and couldnt run for more then a minute. These awesome trainers helped me reach many of my goals. My most resent (pre-covid)was running with Elite runners in Spartan Beast up and down MT Killington; 15 miles 15000 ft of elevation and I came in 17 place!!! I could go on and on and on about all my accomplishments, but I think you get the point. I was an average middle aged women to a real athlete!Im fit and fabulous at 48 thanks to Logan falk, Leah Chevalier, Tim Finch, Laura Warren, Mike Howell and of course the director of Bfitt60 (Hands down best program around) Rob wood.Thank you Best for changing my life for the best!

Do NOT do business with them.they are a big rip off.they mk you sign a contract you cant get out off.hidden fees every where.VERY RUDE AND UNPROFESSIONAL STAFFS!!!DO NOT SIGN UP AT THIS GYM FOR WHATSOEVER REASON!!!

I love the positive attitudes and encouragement of all of the instructors!

This gym has wonderful staff, excellent equipment, and is super clean!!

Never Never go here,they r thieves.

0 stars.I probably had a trial once about a year ago and decided to give it another try- signed up for a free week of trial online. Came in first time last week and it was pretty smooth they just asked for my name and let me in.Second time I came in- told my name and I was told all set by the front desk staff. In the middle of the workout I started getting calls from the gym asking me if I still planned to come in for a trial. When I said I was already checked in by front desk- they were surprised. I mentioned Id stop by front desk once Im done.4 minutes later I get another call saying I have to stop by front desk before I can continue working out to sign the waiver (weird right? Cant we do that before I start for the first time? Or at least not in the middle of my workout? Very unorganized).Mike mentioned he will be right back with the waiver and apologized for the situation they have created. Mike was back to tell me I cant continue as I already had trial at some point before so Id have to sign up to finish my workout (guys outdone themselves, so unwelcoming).Was offered some rediculous contract for this type of gym (nasty lockers and showers even during the down time, air circulation is not set up correctly so the cable weights got some condensation in between, decently worn down equipment, not to mention busy parking lot, 2-year commitment and unwelcoming staff) so I had to stop in the middle of the workout and leave. 0 stars, would not recommend.

Excellent place to get a workout

The staff here is amazing, and everybody brings a great energy. The kids club staff is great with the kids. The manager is very professional the gym is always clean.Martin has really helped me reach my goals and accomplish more than i could ever imagine!!!

I went into the gym during the breast cancer promotion and was met with friendly staff. The manager Mike, signed me up and was informative, kind, and funny. This is the cleanest gym I have ever been to and I will continue to come here for many years.

Mike was awesome! He showed me around the place and asked me about my goals. Really nice staff and clean gym!

Never give these people your phone number. They will never stop contacting you even if you ask them to. I tried a few weeks free membership and didnt like how huge and open the gym was, there were way too many people in one massive room for my tastes and the classes were held in rooms with glass walls to make you feel like youre in a fish tank. I have asked multiple times through text and phone for them to remove me from contact lists and it apparently doesnt matter. Not a good company to give your info to.

Best fitness is a great gym. It is very clean and they have a lot of equipment which is well maintained. Especially love the big ass fan! I have been training with Martin for nearly 3 years and he is amazing. Always upbeat and accommodating with my ever changing schedule. I have seen a huge change in my fitness level and strength since I started working with him.

Gyms always clean! Always a warm welcome when walking in to the gym. Staff and members are super friendly. Truly feels like a family community. Awesome place to work out!

Ive been here for 2 years. I love being here and the experience here is amazing. The Staffs are welcoming and its makes my experience here amazing. This gym is devoted to making goals come true. Its a diverse place and its very friendly and clean. Everyone has a smile and I do not plan on leaving this gym anytime soon!

All around great club. Very clean, staff is very professional and friendly. Manager Mike is amazing, and the personal training staff has really helped me reach my goals.

Worst gym ever!! They overcharge your account!! Signed up for regular membership and ended up getting charged for the VIP membership for months, and they make it very difficult to give your money back and cancel the membership. Do yourself a favor and search for a better gym! Very poor costumer service!!!

Great place! I go here at least four times a week! It has a great atmosphere for working out, because everyone is here to better themselves. There are TVs, music in the background, and clocks at every wall, which I like about the most. I always learn new ideas of working out by looking at the awesome trainers teaching others. Michelle and Cody are awesome!

Recently signed up to this club here and I cannot complain. Great staff and they are very helpful. The gym environment is very clean with great equipment!

Best Fitness - Chelmsford is the best club of the local 4 club chain which are all great on their own but Chelmsford is my preference. Great atmosphere for all ages, races and abilities which is a welcome treat. A member for over 10 years, my daughter & son also attend to better their fitness, as a Father of teenagers their safety and comfort is assured by an able and friendly staff. Facilities are well maintained and the equipment is up to date and follows new trends and fads! The people of Best Fitness - Chelmsford are professionally friendly, polite and use their skillful fitness training to be helpful to those trying to navigate the often frightening gym environment. Fred & Matt in the morning make the day a delight and should be commended for their positive and welcoming specific named hellos every morning. A pleasure to provide this review.

I have been here for over a year and love it. I do personal training and the Bfitt classes. The trainers are knowledgeable and push me to do my best. Joe T is always helpful with the personal training packages and Garrett is the best trainer! Good people, good atmosphere. Wouldnt go anywhere else :)

Im here on a two week trial and all I can say is Im enjoying my time here. Not only is it a great atmosphere but also a great environment. I recommend it to anyone who wants to have a great workout!

Very clean, friendly staff, great equipment. The manager Mike is also extremely helpful

I agree, the customer service isnt great, but the facility is nice and convenient.Not sure why everyone is complaining about the price. I pay $9.99 a month, and most people I know only pay $19.99 a month. For a gym, thats great. I used to pay over $30+ at Golds Gym and Planet Fitness. Seriously what do you expect?

2.5 rating. Facility is great with everything youd need plus extra machines, went in for the free trial before my actual membership but never got it. Be aware of the fees before you sign up. Coming from a business background, at the end of the day its not about you just signing up. Its the salesperson trying to bring in more money for the company. Like any other purchase youd go through, be assertive. Its your health and your money.

Our family has been going to Best Fitness for quite sometime now.We began our gym memberships there when the gym was called World Gym. Over the years our family enjoyed all the gym amenities including seeing the transition to Best Fitness. The equipment is state of the art.Then and now the staff have always been friendly and professional. If you ever have a question the staff are always willing to help.Three years ago my husband Bob and I decided to take it up a notch with our exercise and train with a trainer twice a week. We signed up with Martin Hernandez! We are so happy we did!Martin is very friendly, professional and knows when to challenge you physically. Martin has a special sense for his clients. He is always very accommodating . If you have weak areas you want to work on he will show you multiple exercises to strengthen that area.If you ask for it, he will give you homework !My husband and I are new grandparents to a very energetic 15 month old.Our training twice weekly with Martin has given us strength, stamina and motivation to go to the gym as much as we can . Training and being at the gym makes us feel great and we have a ton of great energy when we play/run with our grandchild!THANK YOU MARTIN, you are the BEST!!!Bob and Anna Dauria

My husband and I have been going to the Best Fitness in Chelmsford for years. We have visited many other gyms in our travels over the years so we have very high expectations of what a gym should be. Best Fitness has a great atmosphere, friendly staff and managers. The gym is always clean and they have very good equipment which they keep well maintained. They do upgrades to their gyms overall quite frequently. They have a very good variety of offerings for classes and have a great child care schedule for families with children. We highly recommend Best Fitness.

The facilities itself is decently well maintained for the price you pay. 20ish a month plus annual fee for access to all locations. I should downgrade to just this one location but EVERYONE says they give a hard time losing cash (just read other reviews). The amount of machines and weights fits a gym its size. Only when its packed do I end up changing my workout plans.This gym is the most decent in the area. The customers who come and go in the area are generally polite. I only say decent because of how they run it.They really do push the sale and hold on to their money. I couldnt even bring my son in, who was interested in seeing what I do there, for ONE day. I said he doesnt know what a gym looks like or what to do. They tried to sell me a weeks trial and eventual membership. Do these people even know other gyms have free guests passes??? A kid checking out the place for 30 minutes mightve caused too much grief. I mightve even went onto a membership if the focus was more on hearing my son out instead of the sales pitch.3 stars for decent setup but poor business mindset. Less sale focus and more people oriented would make me feel better. I know its a business but my scenario was annoying and not needed in my opninion. If the location wasnt so close to home, Id go elsewhere.

The manager at this best fitness put me into VIP membership and charge me $40 a month without inform me about this VIP membership and a $40 per monthly charge. When I first sign up this gym, I told him that I want to join the gym membership for $19.99. And when I found out that they charged me for $40 a month, I called them and told them that I did not sign up for this. They refused to downgrade my membership to $19.99. They said I am in 2 years contract for that VIP membership, so they can not do anything about it. I was like “WOW, REALLY” it is not my mistake. It is their mistake. He intended to make you pay more for the membership that you don’t ask for or want to sign up for. SO Be CAREFUL BEFORE YOU SIGN UP WITH THIS PLACE and ESPECIALLY WITH THIS PLACE MANAGER.

Very happy with the customer service , cleanliness of club and I love how the trainers push me to reach my goals! I had an issue with my billing and they helped me resolve the issue as well! I would recommend Best Fitness to anyone looking for a fitness center that is very well kept up with , awesome customer service and excellent classes! I love BFITT as well! Come try this club out!

Overall a great gym but please improve on your wi-fi signal so I get continuous uninterrupted connection when I connect to your TV’s and /or use Bluetooth.

Ive been a member of this gym for nearly 5 years. The facility is large and has nice equipment. The locker rooms and bathrooms/showers are recently updated and very modern. The personal training staff is great and are very supportive in helping you to achieve your personal health goals.

I have been a member at Best Fitness in Chelmsford for about 2.5years now. The facility is clean and newly renovated, the staff are all very friendly and helpful! The personal training is definitely a great benefit at this club, the trainers are very knowledgeable and are always willing to take the time to help you out. The club also offers a great variety of group fitness classes which are great! I would and have recommended Best Fitness to all of my friends in the area!!

I actually love this gym. Been a member for quite a while and have always found the staff very friendly, helpful and approachable. Its a complete gym, but free of attitude and stuffiness.

Extremely dissapointed with this Gym. I signed up for a trial in December - I should have been alarmed when they needed credit card information for a trial period. But I thought nothing of it then - I was told to cancel by 31st If I did not want to sign up for the 1 year commitment - which I did . I called to cancel as the distance would not work for me. But found that I am locked for a year no matter what and was charged $42.99 on the 1st - and will need to pay $100 to buy out my membership . Meanwhile I received NO emails/texts of any of my interactions/contracts/charges with them. I also found that I was charged $10 for 5 days when I never visited the gym on those days. Now I am talking to my bank on all these fraud charges. What hoped to be a healthy choice turned out to be a stressful experience at this very unprofessional experience.Update: I was encouraged to call the general manager to resolve the matter. I have called and someone took a message, told me that the general manager is in a meeting and he would call me back. T has bern a week and a half and I have not heard back from anyone.

I have been a member for a little under a year.I singed up in the Lowell location however, I exclusively use the Chelmsford location. So far I have had a lot of good experiences with this gym. I pay 14.99 A month for the classes- I do not use the other equipment in the gym. I have never had an issue getting into any class aside from spin which ALWAYS requires advanced enrollment. I use the showers and I find them to be very clean I am comfy with using them (which surprised me) Staff are always friendly they greet me when I arrive, in passing and the when I depart. I find the class instructors to be helpful stopping to make sure equipment is being used right and you are postured appropriately to prevent injury. I am billed automatically monthly and have never had any surprising payments withdrawn. I like that the classes have a mix of different body types and ages so I always feel comfortable (as apposed to being in with super-fit gym-fanatics) Being a regular at classes I enjoy the social community of seeing the same people every time I go. things left unchanged will keep me using this gym as a regular in the future. I feel as though it is clean, A great price, friendly, and an overall enjoyable experience.

This place is da bomb 💣 baby! Great energy from the GM Mike , staff,& my PT Kenny T.Motivation is everywhere as well as a range of ages: kids to seniors!In addy, they keep the place sparkling clean& check equipment for tuneups. Glad I became a member....bc it makes me proud to workout here!

10/10 would recommend this gym. Staff is great, everything is ALWAYS clean, and the people are genuine. Best equipment too!

I love this gym! They keep it really clean and the staff is very friendly! Its affordable, too!

Although cleaner than it used to be, the gym culture here doesnt revolve around cleanliness. Back to back classes sometimes means youre exercising on the floor in a puddle of someone elses sweat. Which is a pity because some of the instructors are top notch. Theyre the only reason I renew my membership.

DO NOT BRING YOUR KIDS TO THIS GYM! I have been a member for over 5 years and I didnt have a problem until now. I bring my kids to the kids club 3-5 days per week for the past couple months. Not only are the young girls completely over whelmed by the amount of kids, but they are not qualified to care for your children.Last week as the girls were overwhelmed a COMPLETE STRANGER came in picked up my 1 year old son and was holding him hugging him and taking pictures with her cell phone with him. Not only did the kids club staff let this happen, they didnt even stop it once they saw it. I am not sure how parents feel about this, but this is a huge deal. How would you feel if you saw some COMPLETE STRANGER holding your child taking photos?!!! I have seen to many news stories not to be freaked out by this. The manager apologized for the inconvenience -are you kidding me? He also added saying this could happen anywhere when I was expressing my feeling regarding this very serious matter. YOUR KIDS ARE NOT SAFE AT BEST FITNESS! SOMEONE CAN JUST PICK THEM UP AND WALKOUT! I hope this helps future parents.

Love this gym! Friendly staff at the front desk to greet you, great gym atmosphere, and awesome personal training. Shout out to Martine for helping me gain the strength and confidence in my knee after suffering from an injury. Hard work pays off!

I absolutely love this facility and company in general! I started my fitness journey off not knowing what to do and not getting any results until I decided to get a personal trainer. With the help of my qualified fitness professional I was finally able to see the results I had hoped for all along. I highly recommend this gym to anyone at any fitness level!!!

Excellent equipment, classes and staff and hours. Thanks Sara

I have been a member for years and have been very satisfied with the equipment, hours and customer service at the drum hill location and the Chelmsford Street location!! The staff is very helpful and has gone above and beyond in being helpful when I have had questions or issues with their App or with billing!

The worst customer service Ive ever gotten, manager was rude and completely unhelpful over the phone when I wanted to cancel. They dont make it easy to cancel, they purposefully try to screw you out of your money. Have not had many good experiences inside the gym either. Trainers will come up to you and rudely offer unsolicited training advice or try to steer you towards the physical therapist they have a partnership with in Lowell. Will never go here ever again. Even work out world would be better.Edit: in response to the owner giving a response; the issue was not the contract I signed but the customer service I received not just from the regular employees but FROM A MANAGER. Why would I want to call back and talk to the same manager who was disrespectful and rude to me? No.

I have been a member for 5 years. They have a nice equipments and a great guest realtionship. Every time we need advice they always have someone to help. Mike and Jay are helping me not onlybto get in shape but also keep my motivation.

This is a great facility. Ive been working out here for three years now. The staff is always helpful and the training program is great. Highly recommend it!

Great place. Nice people. Plenty of machines and equipment. If you enjoy a lifting environment, then this is the place for you.

Don’t put in your number to inquire a price. Within 2 days I’ve blocked 4 numbers. It’s really harassment. Even after STOP on the text.