The problem was found and fixed in record breaking time. I called this morning for an appointment and the plumber was at my home within an hour to assess the issue. Dennis was very friendly, knowledgeable, on time, and professional. Also, Dennis came wearing a mask and was adhering to CDC guidelines. The downside was the price which was more expensive than I thought. I will be using this company again in the near future.

Service professional was very polite. Arrived within the designated timeframe wearing shoe covers and a mask. Issues were resolved efficiently. The only downside is the price, it is definitely more expensive than utilizing a local (vs. nationwide) company. However, the benefit to me is the ability to book a service call in most cases same or next day, while other local companies I contacted could not fit us in until the following week. If you can wait you may save money by going local. But if you have issues that need resolving ASAP based on our experience Roto-Rooter is a solid option.

This is one of those calls you don’t want to make but, when your basement starts to flood, these are the people you want to reach out to! They were incredible fast and got here about an hour after I called. William, the plumber, was incredibly helpful and even tried a few “do it yourself” solutions to save us money if he could. They didn’t work but he was very clear on next steps and made quick work of it. I will definitely call them again if we have plumbing issues and would recommend them to friends and family anytime!

LAL, Mike and LP did an amazing job repairing the pipe and it’s connection to the septic pump! They showed up on time and were very efficient and professional. They quickly understood the issue and made sure it was corrected properly. We highly recommend them!

The plumber was punctual, polite and professional. He explained what he was doing and why. The only issue I had was the price, $425 to use a snake. I had no choice but to have the kitchen sink unclogged. He did a good job. Very careful, protected under the counter from water, did NOT a make a mess...very neat.

A toilet backed up when I ran the washing machine this morning. This was clearly not something that could be fixed with a plunger, so I contacted RotoRooter. The young woman who answered the phone was courteous, friendly, and efficient.Stan, our plumber, was professional and knowledgeable. He explained what had probably happened, how he planned to resolve the problem, and what the best and worst case scenarios would be - with pricing to avoid misunderstandings. He fixed the problem. I would absolutely ask for Stan if we have other plumbing issues.

Had a great experience with Arthur Lee Cook, the Project Lead for the water and sewage damage cleanup. He was very patient with me though I was in another state and my property was in North Carolina. I had tons of questions and he clearly answered them and did not show any frustration. I recommend him as the Project Lead for any of your water or sewage damage cleanup.

We are purchasing a new home in the Charlotte area. We hired Lee to perform a sewer scope inspection as part of the due diligence process. Lee immediately responded the first time we called him. He performed the service the same day as our first call on a Friday afternoon. The quality of the video and report was superb (and was actually very cool!) Seamless payment via Venmo. Lee ALWAYS answers his phone. I HIGHLY RECOMMEND LEE FOR ANY SEWER/PLUMBING SERVICES!

Our first time call, they responded quickly and on time. They fully vetted out our problem and proposed a couple of options. once we decided which we wanted to do, they were prepared to go ahead and do the work at once. Plumbing is a rough job - but they were very professional and courteous.

The technician, Van, was so proficient. He arrived on time. Once here he explained costs and offered to have someone contact my insurance company to process a claim. I was impressed with his efficiency and the additional, valued added things he did. He was so polite and courteous.

Fanai was a great help!Rich was so friendly and practical with our issue, and very responsive to all our questions in a timely manner.LAL and LP were exceptional in digging/installing a new clean out for us! They even worked on a Saturday to do so. We are so grateful!

Brandon was great and professional. He found a problem that could have cost me thousands if notfound. Well done 6 stars🌟🌟🌟🌟🌟🌟

Adolfo was quick, responsive and knowledgeable! I appreciated that he explained the issue, causes of the clog and ways to avoid in the future. Would definitely recommend to others in the future. Online booking also made it super convenient.

I was very pleased with the whole Rotor Rooter experience. The scheduling process was easy and efficient. The technician called ahead and arrived at the scheduled appointment time.I explained the problem and he went to work right away. In no time he had repaired my leaking toilet very quickly, then cleaned his work area.I would recommend Rotor Rooter for plumbing your plumbing needs !

Great service provided by William R. #1374. He was professional and informative pertaining to our plumbing issue.

From start to finish, Roto Rooter was outstanding. I called them, and 20 mins later, Ben came out and searched for the leak. Another 30 mins later, Fanal came and repaired the source of the leak within an hour. He was great! Right after Fanal left, Ben called to walk me through the process of restoration, sent me all the documents and even gave me the number for my home insurance to start the claim. The guys arrived to dry up the water same day. Theres no time wasted with these guys. Im so glad I chose them. Definitely a repeat customer if I need their services again!

They team was incredibly prompt and professional. Walked me through every step they were taking and made me feel in the loop about what was going on. Will use rotorooter again in the future

Fanai was a prompt, responsive, knowledgeable tech. He listened to the problem, diagnosed accurately and provided options for repair. He was very professional and a pleasure to work with. Thank you!

We called Roto-Rooter to install a new gas range and Dennis was incredibly friendly and professional. He did excellent work and clearly explained exactly what he did. We will call them again in the future for plumbing needs.

I called them Saturday evening they came out Sunday morning first thing. The guy was very knowledgeable he know what he was talking about and he went right to the pipe and I thought it was something else and he told me it wasnt and he was honest about it and he came in and unclog the toilet and a matter of just a few minutes. He was very respectful and did the job in no time yes I would recommend them and I would call them again if I need anything. The technicians name was Adolfo t.

I highly recommend Roto-Rooter. They were extremely responsive. I called at 3 and a service tech arrived at 4. They were knowledgeable, professional, and completely resolved the problem. Should the need arise I would not hesitate to call them again.

Aiden, the Rotor Rooter professional (and I mean this in every sense of the word) that visited our home was able to diagnose our plumbing problem quickly, and was so patient in explaining the what, and the why, that I almost wished that I had another leak. Definitely requesting him the next time we have any type of plumbing problem.

Fanai was wonderful. He went above and beyond to find our problem.

I had the wonderful experience of having Ben with the Van come to my home today. What an A1 guy. The service was beyond amazing and he showed me what he was doing every step of the process. Will definitely be coming back because of this man.

Ronald James Service Technician #2143 came out to unclog the main drain at my house and he was amazing! Very efficient and kind and respectful. Would have him come out again.

Fastest service ever. Was responsive, knowledgeable, and fixed a major problem in a matter of hours since discovering it.

Had an appointment on August, 2 with technician regarding my water heater inspection.It has been two days since the technician was scheduled to come but never show up. I called them on first day, they said their technicians little behind to give service coverage. I excepted some one would come next day, neither I got called nor technician I got service.

Our technician was prompt, friendly, and knowledgeable. This is the first time we have ever called. We will definitely call again!

The rep Van was informative and professional. He discussed the issue and solved the problem. It was done in a timely matter. It was an extremly expensive cost for the problem in my opinion, which he had no control.

Great customer service, willing to help in any way. My husband cancelled service but Mr. Van ready to do the job. Very nice.

I was pleased with the service provided. Happened to be on the weekend and theyarrived within an hour. I had to have the second Tech come out, but he was able to find the problem and made the repair promptly. I will use their services again and I will ask for Ronald. Very pleased, thank you again!

It was a great experience, they called to let me know they were coming and Ben was very professional.

He showed up early got the job done quickly and my wife loves her new Clear Rear he installed for us. He also found a leak that we were having trouble tracking down and fixed it. He inspected our other toilets as well.Very happy with service, will use them again for sure.

Called after 8pm and had a technician out at 915! Plumber was extremely nice and took the time to show me the issues.

Stan did an excellent job! Very thorough with his work as well as explaining the problem and how it was resolved! I will definitely request him if I ever need service again!! He was extremely knowledgeable!!

I called for service after 9pm, dispatch called me back within 10 mins advising that someone would be at my house within 25 mins. The gentleman was there before 25 mins. I was surprised at how fast someone was at my home. Thank You, Fanai (Roto-Rooter) for helping to assist in my plumbing needs.

Great customer experience! Van was very professional and knowledgeable. They were on time, explained what needed to be done and worked very efficiently.

From Ziggy at the call center to Jeff the plumber And Mark with remediation, they were all excellent. Showed up within an hour of calling. I had a toilet malfunction and flood on second floor leaking through ceiling to downstairs. They diagnosed the issue and started an insurance claim for me. Their fast service probably prevented a lot more damage. True professionals.

Excellent Professional Service! Fast Response Time, Great Can-Do Attitude, Very Happy! Stan/CEO Wilkinson Property Management

My service pro Ron was extremely helpful and professional through the process.

I needed a water heating connection coil replaced due to a slight age based leak.The process was easy and my tech notion Ben Liu was amazing.He identified the issue, walked me through the fix, costs, and parts. Once agreed he executes the fix same day with 0 delay!!!10/10 I would certainly reach out to Roto for their services and if you are in south Charlotte ask for Ben!!!

I received plumbing service from Aiden one of the service technicians. He asked all the right questions and took time to diagnose the problem before diving into an expensive expedition. He was able to quickly determine the problem and address it. He also ensured the problem was fully addressed before leaving. I appreciate the education he shared with me regarding my problem and my sewer lines. I’m extremely happy with the results. I used another company a week ago that charged me a lot of money and didn’t fixed the problem. Going forward, I will only use Roter Rooter for my plumbing needs especially because they appear to stand by their work and go the extra mile with warranties.

Fanai awesome. Great service.

I was able to get an immediate appointment. Work looks good. Hammer Pipes issue resolved.

Stan did an amazing job. Cant thank him enough. Unclogged the drain and went into crawl space to make sure pipes looked good. Was very knowledgeable and answered all my questions. Highly recommend!

Jeff was quick to get to my repair and had it fixed within a few hours of my emergency call even after 5pm!!Thank you so much.

My kitchen faucet pressure was slow, found it was calcium build up. Cleaned it and the water pressure was back to normal. The Tech Johnny (3007) was on time, very polite, friendly and professional. I was very satisfied and will use Roto Rooter again.

Aiden was wonderful. Very thoughtful and knowledgeable. I would recommend him to everyone.

Butch and William were great got the job done and were very professional. I have had Butch do work for me for a long time good plumber good guy

Service tech was awesome (5 stars) but pricing for this service was very expensive. $855+ to replace toilet (that we provided) and a shut off valve. Only there for about an hour

Stan was very professional and a awesome technician. He went through every detail with us. It was 8pm on a Saturday night he never got in a hurry he did a very professional job. I will be recommend Stan to all my friends and Customers. Stan thank you for the awesome job you do.

Excellent customer service starting with my initial call. They kept me informed about when the technicians would arrive. Upon arrival, the technicians were very professional and friendly. They worked quickly and efficiently and got us cleared up in an hour.

Outstanding service Came within 45 minutes of my call. Made certain each area working several times before he left. Gave us tips going forward

Great Job Thank You Quick and very Great. LAL/LP were very Pofessional.

Stan was incredibly professional and clearly a master in his field. Stan was able to clearly explain the process and help me understand the problem and the solution he was implementing. Stan showed us the 6’ of roots he pulled up and gave us some mitigation tips for the future. I was impressed by his efficiency and would absolutely recommend Stan and Roto-Rooter for any plumbing needs.

Great fast service. Got to the house quickly, and resolved our issue efficiently. Stan was great. Will use these guys in the future!

Aiden did a very thorough repair on a leaking toilet tank. He fixed the problem and cleaned the area completely. I asked for him by name because he had installed a new toilet for me a few months ago.

What can I say, the team that came out to fix my water damage flooring and walls were the BOMB.COM. Tim, Noah, and Brook were very professional and knowledgeable about the service they were going to provide me. Noah and Brook explained the purpose of the equipment that they were going to be using to dry my floors and walls. I really appreciated the communication they provided while they set up shop. Tim who I believed might have been a supervisor was FANTASTIC, he provided a step by step of what will transpire over the next 6 days. He made me feel like the situation will be handled and dealt with properly. Tim came by the house every day to check the moisture meter including a holiday which I was surprised about, but very pleased. THE SERVICE PROVIDED WAS AMAZING. Thank you again to the team Tim, Noah and Brook!!

Dennis Cordova was fantastic! Very professional and honest about what was needed. Id ask for him by name the next time I have a plumbing need!

Very professional and attentive to my needs! Would definitely use them again in the future

Dennis Cordova was outstanding! If I could give him more stars I certainly would. From his timely arrival to his professionalism throughout his visit I was very impressed. Eric, another technician who worked with Dennis, was also amazing! He went above and beyond to explain to me each step of the repair so that I understood the problem and the prices associated with it. I would recommend either of these gentlemen if you are looking for exceptional plumbing service.

I had an emergency with my main line and called Roto Rooter to get and estimate. They were able to get to me an hour later. I was impressed with how fast and courteous their customer service was and how fast they had a technician show up on a Sunday night.Ben was my technician and he was a very nice guy. He addressed the issue and showed me what the problem was. He fixed the main line and my faucet right away and I haven’t had any issues with bubbling or sewage gas from the drains.I highly recommend them and Ben and will be using them again for sure.

Great service techs! Will recommend!

Rich and Tim were professional and calming during an unexpected crisis we were thrust into. A job well done.

Adonis did a great job clearing the drain. He explained what he was going to do and then did exactly what he said.

Very friendly. Great price and amazing service.

Service tech arrived promptly and fixed our problem in good time.

Steve was knowledgeable and professional. Gave great advice

Great Service by Ben- prompt an quick, BUT 220.00 to unclog a toilet ( with a snake to remove paper towels) that took 5 minutes, is way too much! For this reason, we will not be using Roto Rooter in the future.

Van was extremely professional. He made sure with everything he’d done that he explained and showed me the root cause of my problem as well as what it took to fix. He also when finished, broke all charges down ensuring I had a full understanding of labor and work done. Thanks so much!!! A definite lifesaver!

He was very excellent professional and explained everything and great price

I love how efficient Adolfo was actually came out earlier than time given. And had excellent customer service! Only took about 15 minutes and he was done!. Will definitely recommend.

I had a plumbing issue that was very unexpected and b ecame an urgent emergency. I called Roto-Rooter and was told someone could be at my house in a couple hours. Not too long after the technician Stan showed up and after pointing out then explaining my issue to him, he resolved it in less than a hour. He made sure after everything was flowing correctly as well as to educated me on how it to prevent it from happening again in the future. With a couple of other tips to go along with the great service from start to finish, I truly recommend!

I used them so many times for all sorts of plumbing issues around the house. Quick to respond to my calls and don’t charge extra for late nights or emergencies.

They definitely have the right tools for the job and got my plumbing fixed.

Aiden was a great communicator and did a thorough, professional job. He was polite and respectful

Stan and his apprentice in training came to my home to unclog my sewer main. Stan was extremely polite and kept me informed of what they were going to do. He explained what he thought the problem was. He got it unclogged by using a snake down the main. Outstanding customer service! Thank you Stan and Roto-Rooter. Very satisfied.

I moved into a new place and found the shower/tubs drained slowly. Called Roto Rooter to come clear them. Stan arrived on time and cleared both drains. Very professional and when we thought the pipe cracked during the snake process, ran under the house to check. Turned out to be a problem with the seal on one of the drains so he applied silicone sealer to it. They’re more expensive than a standard plumber but you get a six month guarantee. Well worth it.

My appointment time was from 6p-8p. Plumber showed up at 930p. Will say that he was professional, and apologized for delay. He was quick in making repair.Would have been 5 star, but it was really inconvenient to have to wait an hour past scheduled call time.

The technician immediately zeroed in on the problem and solved the issue effectively and efficiently.

Very good service. I had a plumber come before and left my kitchen sink with standing water! Stan with Roto-Rooter cleaned out the drain like he said he would and was very neat, competent, & professional. Im very pleased with the results.

Stan was extremely responsive and professional with our plumbing needs so early on a weekend morning. He is very knowledgeable and helpful with proactive information/products after service to improve our plumbing lines and septic tank. We will use Roto Rooter again... and highly recommend Stan also. Thank you!

Great service. Fast response after hours. Jeffrey was very polite and professional. Applied a $75 coupon towards my balance too! Very reliable service.

Stan provided exceptional service and customer care, explaining the work he did, the reason it was necessary, and cost of service. He asked if his work met our approval, and yes, it certainly did. Our new toilet is perfect. Stan is professional and wore PPE (including a mask at all times) and practiced social distancing. Thank you Stan for putting our minds at ease having someone come into our home during covid-19.

Darrin is an ACE...great guy, great service, and will definitely request him for any other jobs in future.

Van was great, very friendly and on time. Would highly recommend.

I received prompt service, and was very happy with the professionalism and quality of service rendered.

Roto Rooter “came thru on time but needed to get another team member to check inside the pipe lines with a Cámara to find the problem inside the pipeline is on standby for the rest of the job to be done as promised to arrangement “ great job “ to be continued

Stan was prompt and professional. He quickly went over the issues, verified the problems and then determined he could snake the main sewer drain backwards to alleviate the clog. He offered helpful advice like what type of TP clogs drains less, to help with avoiding the problem in the future. I’m happy to have worked with Stan today.

Very professional, did a great job and was very thorough and knowledgeable! Would use your services again.

Root problem in sewer line. Stan was knowledgeable, courteous and professional

We did not do business with them. They quoted $3000 for a water heater and installation. We ended up getting it done for $650. A water heater from Home Depot costs $400. So theyre charging $2600 for 3 hours of labor.

Has an emergency plumbing situation and the tech that came out was very polite and very informative and was able to fix the problem. I highly recommend!

Aiden Was Exceptional locating the Pipe clog and then removing it. Very fast response time on a Late Friday afternoon Service Call. Would Highly Recommend.A+

The technician did excellent work; he was very professional and a good communicator.

I had the pleasure of working with Noah. He was pleasant, well-mannered & very knowledgeable. Noah was able to diagnose the problem & solve it with no issues. I have an additional service that I will need in the near future. I will specifically request Noah.

Stan was our technician that came out. He did an absolutely wonderful job and cleaned out or main. His associate Tyler also used the camera to explain options. Really great crew. Ask for Stan- his work was impeccable and I highly recommend Tyler’s expertise too.

Ronald was very professional, knowledgeable and answered all my questions.

Roto Rooter is always spot on from start to finish. We have been lucky to have had Stan respond to several of our calls over the years and has always resolved our issues quickly and professionally. This time was no different, he was professional, clean and got our issue resolved quickly.

The service we received was excellent. Stan was on time and gave us a lot of advice on maintaining clear pipes in our old house. He was quick and professional.