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IncaAztec Self Storage - Kanawha City
410 58th St SE, Charleston, WV 25304, United States
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Comments
Sh
Review №1

Easy to work with, decent price. I only give them a 4 start because Ive heard a lot of people say they have been broken into.

St
Review №2

The unit that I have is big and private. Its my doghouse away from home :)

Am
Review №3

CAN NEVER GET ANYONE ON THE PHONE AT THIS OFFICE! HAVE BEEN CALLING TO PAY MY BILL FOR A WEEK AND NOW HAVE DOUBLE LOCKS ON MY UNIT BECAUSE OF THE FACT. THEY ALSO RAISED MY UNIT PRICE IN THE MIDDLE OF THE YEAR LAST YEAR ON A WEEK NOTICE. WILL NEVER RENT FROM THIS STORAGE FACILITY AGAIN.

Am
Review №4

My RV was broken into at Capitol Mini Storage. The person that broke into the RV entered the facility with an access code that opened the security gate. The person proceeded to damage the RV and unloaded thousands of dollars of items from it without anyone noticing. This is despite the fact that the incident occurred after 6am and the RV was parked directly in front of a monitored security camera. Although the local manager and other employees have been responsive, the owners have been less than helpful. I have been trying to get the company to respond to my request for compensation for over a month and a half. Instead of working with me to resolve the issue amicably, the companys response is to be completely unresponsive. Businesses will without a doubt run into disputes with their customers. Its how they choose to respond that sets apart a good business from a bad one. Choosing to completely ignore a customer that has experienced a significant negative issue shows which that this company is the latter. Stay away.

Br
Review №5

I have had this storage for a little over a year. Great process for the size of buildings. They offer many different sizes for all needs. They have climate control and uncontrolled. The uncontrolled does obviously change with the weather. It gets super hit in the summer. So so in the winter. They recently had rat issues so some things got ruined. Not happy about that but it is a storage building and I know they cant control everything.

mi
Review №6

Very clean and fare rates

Am
Review №7

Great staff and wonderful service. Open 24 hours. Locked gate after 5 pm.

TH
Review №8

It would be the last place I would store my stuff.

Ja
Review №9

Very friendly, professional staff. They really go the extra distance to keep you happy.

Sh
Review №10

Complete lack of security. There are both homeless that live nearby and also career criminals that find this location an easy target. Numerous holes in the perimeter fences allow for easy improper access throughout the site. There has been large scale theft, burglary, and drug activity on this property.They do have what appears to be cameras on site, but those same cameras have never caught anyone.Security of ones contents has been a continual issue here for over one decade.

Ir
Review №11

Great units big sizes great deals.

Ja
Review №12

Hey far one of the greatest experiences they go above and beyond to help

Ju
Review №13

Easy to find. And helped load cpl heavy items.

Ro
Review №14

Very helpful staff

Ke
Review №15

They are nice people

Mi
Review №16

Great service

Lo
Review №17

Need to update the storage

Jo
Review №18

Storage facilities, security and service seem lacking.

Information
13 Photos
18 Comments
3.7 Rating
  • Address:410 58th St SE, Charleston, WV 25304, United States
  • Site:http://www.incaaztecselfstorage.com/
  • Phone:+1 304-278-3113
Categories
  • Truck rental agency
  • Moving company
  • Packaging supply store
  • Storage facility
  • Self-storage facility
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9am–5pm
  • Thursday:9am–5pm
  • Friday:9am–5pm
  • Saturday:Closed
  • Sunday:9am–5pm
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