I chose Dodrill to remove and replace my existing heat/AC unit because of their positive reviews and because they offer the strongest guarantee I could find locally. I could not have asked for a better experience - everything went smoothly from beginning to end - the team that did the work also installed some new ducts and vents as well as cleaned and sanitized the existing ones that didnt need replacement and sealed off my crawl space. Everything performs great and looks professionally done, and the team worked clean, never leaving any kind of mess on site. I felt comfortable having this team in my home working while I had to be at my own job, which in and of itself is very important to me. Zero regrets , I will rely on Dodrill for periodic maintenance and repairs moving forward. What a breath of fresh air!

The secretary I spoke with on the phone was pleasant and have no hard feelings towards her, but this may be one of the strangest businesses and maybe most difficult transactions I’ve ever attempted. In 2021, we should be able to do things remotely. I have a credit card, have proof I own the home, and have someone there to let the men in to do their estimates and work. I was likely going to get $5-10,000 worth of work completed, but she told me I couldn’t have a family member allow the workers in to do the estimate. I work out of town and have always scheduled maintenance work just fine. Now all of a sudden this can’t be done with this business. It’s 2021! Get with the times. They lost a lot of work because of their weird “policies”.

This was our first time using Dodrill and they did excellent work! They were prompt and professional. We had them encapsulate and waterproof our crawl space which had standing water. It is SO much cleaner and they sealed everything, we could actually store stuff down there now if we wanted to! If you need crawl space repair, I highly recommend them!

Impressive !! William came to my home late in the evening after a busy day. Took his time evaluated the problem and fixed the issue all within a hour.Boom !! Great Job !!

Heat went out had to order part. 3 days without heat but got my heat back on as fast as they could. Put it on first thing in the morning. Billy was very diligent and made sure everything was working good. Showed us and explained what was needed. I like that he showed us the parts that we needed and the new parts so we could see and understand better. Billy is a great worker cause it took a while to break all that down and it was a very cold day. Very professional and friendly.

From start to finish this company provided impeccable service. They did not push for the most expensive product and when the entire HVAC system was installed they showed up exactly when they said they would.The HVAC professionals installing the system were courteous and knowledgeable and did not leave until they knew everything was perfect. I highly recommend this company.

On time, professional and experienced. Follow-up was outstanding. Plan to continue to use them!

Our Air Conditioner was on the blink last summer and we consulted with Dodrill. The advised is we did not have to replace it just then, but we went on their customer service plan for the future. Sure enough, our old airconditioner finally died this summer. It was at the peak of the hottest days and we were out of town, ready to return to an oven, to be sure. Dodrill, with the help of our outstanding neighbor, came it and had the unit replaced before we returned and it is running perfectly. Thank goodness for quality businesses like Dodrill, committed to serving their customers. I would heartily recommend them.

The day I called they had someone come to my house and provide an estimate. He Was very knowledgeable and explained my options. Once I made my decision to use their company the air conditioner was installed within two days of signing my contract. The installation personnel were professional and very courteous. My air conditioner works great.

Called due to issues with heat not maintaining the tempurature and I have a service contract with Dodrill on the HVAC. They came right over and made some adjustments and increased the fan speed. The house is now warm at 67 degrees and with the boost of the fan it seems even warmer than before.

Technician showed up promptly and diagnosed the problem in mid December. The warranty on my heating system expired at the end of December. They followed up and completed my repair under warranty, replacing the blower motor and giving me a new capaciter - for the $50 warranty use fee. This would have cost over $400 otherwise. Very satisfied.

I think maybe Disney staffs this company! The nicest and most trustworthy people make up Dodrill. The ladies with whom I schedule my maintenance are absolute sunshine! I always smile to hear their cheery voices. The Technicians who come to check my system are mannerly and knowledgeable. They are thorough and take no more time than necessary. Ive been impressed with Dodrill since my first encounter some ten years ago. Thank Dodrill for the way operate.

Thank you Dodrill for coming out quickly and repairing my heater! The repairman explained the issues, worked quickly to get my heat back running and was courteous and professional! Thanks again!!!

Dodrill always does a great job. The tech recommended and installed a surge protector on my unit to protect it from power outages. They are always on time, courteous and provide excellent customer service!

Great Company and very professional technician (Cody M) - Thank you for working with a sense of urgency.

Our heat was out and called Dodrill and a tech came out in less than an hour and diagnosed the problem. They picked up the part early the next morning and heat was back on quickly!

This is not the first time I have called Dodrill. Their call center responds quickly and the appointment is set up at my convenience. Their representatives are professional and friendly. I will always call Dodrill for all my heating and air conditioning needs.

I recently purchased a new home that had an older system that didnt work. When I called Dodrill Comfort & Energy Solutions, I was greeted by their very professional and nice staff, who was able to get me scheduled the same day that I called. They sent their technician Cody Moore out to evaluate the system. He spent a good bit of time checking the system thoroughly and explaining everything he was doing and why he was doing it to me. I already knew I needed a new system and he was able to give me a great price and they had a crew out the next day to install it. It was running by that afternoon. From my initial call to Dodrills, I had a new system installed and running within 24 hours!!! I would recommend them to anyone, they have been great from start to finish.

It took a while to get scheduled, but the workmen showed up early and worked hard all day. I am very pleased with the service. We had our air ducts cleaned for first time since house was built, We know this because the workers found debris in the air ducts from when the house was originally built. Our daughter visited last week and her breathing was not affected as in the past. YEA Doddrill!

They were excellent! Installed unit quickly and affordably. I will definitely use them for any other related needs and recommend to others. Thanks Dodrill for a job well done...greatly appreciated.

Able to work me in within one day of calling. They fixed my A/C within 30 minutes and everyone I worked with was professional and knowledgeable! Would definitely recommend and use again!!

I have had Dodrill come and maintain my units for a few years. They are very prompt, great service, responsible Techs, and they are very thorough. I will continue to call them when service is needed.

The technicians from Dodrill are extremely professional and efficient. They have the customer needs in mind when making recommendations for repairs and maintenance. I had a heater element go bad and through the recommendation of the technician I was able to save over $700.00 on the repair. I highly recommend doing business with Dodrill.

Todd has been to our house a couple of times now,inspecting and servicing our system. He is very professional and polite. He does his job quickly and efficiently. He gladly answers all our questions. There have been several Dodrill employees here since they put in our system and all have been very good at their job. I recommend this company and their service to anyone I can. Thanks Dennis Dodrill for having a good bunch of people...

They are great, very courteous .They have clean and sealed my crawlspace, insulated my whole house , installed heat pump/ air conditioning system , cleaned my ductwork , and installed whole house filtration system. They have always cleaned up after themselves , never made a mess in my home. They are knowledgeable about their products and services . Would and have recommended them to anyone who asks me who has preformed these services for me .

I would recommend this company for all heating and air conditioning services from purchase and installation to routine maintenance. I receive a call every 6 months to schedule maintenance and the service technicians are always courteous and have identification badges for your safety.

I called for a tech on July 4 early afternoon and stated that it would be fine for someone to wait until the next business day to come out. Tech called at 6:07 pm on July 4 and suggested I try resetting the breaker. When that didnt work he said he would call between 9 and 10 am the next day. By 11:30 there had been no call. I contacted the customer support online and was told someone would contact me immediately. By now the temperature was 92 inside and climbing. At 1:00 I contacted online support again and was told someone would call me. Finally I got a call at 1:30. The lady stated there was no record of me having called or tried to contact them. When I told them the name of the tech that had called on July 4, she tried to blame the tech for not giving her the message. When the tech arrived at 3:30, he blamed the dispatcher. He said any other company would have made me wait 3-4 days before coming out. I understand that, but there should have been no promise made about calling between 9 and 10. He looked at the unit (less than 3 years old) and said it had dirty coils. He cleaned the coils and said it was repaired. ($278).He never opened the unit to inspect it. At that time I told him that it still was not working properly. He insisted that it just needed time and that it was repaired. By 8:00 the next morning the house was 77 inside and it was only 74 outside. I called the local office and was told someone would be out that day. At 5:50 pm at different tech came. He opened the unit, did a thorough inspection, checked wires, and found a dirty inside coil. He cleaned the unit, inspected and checked the blower mower, and said it appeared to be working. He explained what to look for if it did not cool after a few hours (computer may be going bad) and how to clean the unit. He was really thorough and made sure everything was working before he left. The house had cooled within 2 hours. He did not charge me for the return visit. If the first tech had done the job as well as the second I would have given 4 stars, one star off for the whole scheduling snafu.

Matthew Ruiz my Dodrill service rep came to my house this morning and completed the semi annual service on my A/C system. He arrived on time, performed his work in an effective and efficient manner, was polite and personable. He did an excellent job! I recommend Dodrill.

Awesome experience from the time I called until the job was done. Very pleasant customer service and the technician Todd was very knowledgeable about my air conditioner unit considering it was a very old model. He had it fixed within 1 hour and was very polite. I would encourage other people to please call Dodrill for any of their heat or air conditioning needs

Anytime I call for assistance you come within an hour.things are corrected quickly. Cody is excellent in his knowledge. Very pleasant to have as V my technician.

Club member maintenance visit.The tech Shawn D. had a good appearance, did a good job, was thorough and completed the job. Part of the maintenance is to clean the coils inside and out, the inside coils were hard to get to because a gas pipe and flew vent were in the way but the tech Shawn D. persevered and completed the job. I recommend Dodrill and their tech Shawn D.!!

Was on time, introduced himself and was very efficient and on time. He called and wanted to know if he could come early, which worked out for me. He did change the furnace filter as I asked and I paid for. He quoted one price and I had already asked the lady that called and set up appointment the price. I wasn’t going to pay his quote for the filter, so I paid the price I was quoted over the phone. He was here for about 40 minutes, said everything was in working order. He did not check a/c unit , I suppose because it was winter. I did turn on a/c the day it was 75 degrees. Did not clean out the trap that is attached to furnance, it does have milky/moldy liquid in there. Did have a question regarding replacing thermostat with Nest thermostat, he said I had the wire downstairs but for some reason did not run the wire upstairs . There went 300.00, cost of Nest. Had been 7 months since spring. I hope the spring checkup isn’t for a few more months! Thank you for your service

Did a great job very thorough and unique.

I had recently contacted Dodrill for an estimate for a new heating & cooling system . Cody was sent to my home to give me an estimate & information how the process works. Cody was both professional & knowledgeable . After my husband & I discussed our options I contacted Cody the next day to let him know we did indeed wanted to purchase the system.The installers were at my home within two business days. Bill, Justin, Matt & Austin were excellent! Very knowledgeable & professional !!! Both units were installed & a additional duct was added & completed in one day!! They did an excellent job both neat & removed all debris.I couldn’t be more pleased with my heating unit. If my A/C unit performs as well I’ll be thrilled!!From the first call to Dodrill to the completion of the job was top notch !!I would highly recommend Dodrill !!!!One big perk to me was the guys all wore the booties while in my home..!! Very respectful of both me & my home!!THANK YOU Dodrill ..

They are lifesavers. They come out when needed, fix the problem and are polite. They also are good with communication.

Good company, used their services for years

I was very pleased with your service. Your servicemen were very helpful.If I had any complaint it would be that the guys who cleaned the vents left some dirt from the vents on the floor downstairs.

Quick efficient service. Friendly knowledgeable employees. Always clean up after any work that has been done.Very friendly and knowledgeable. They Always wear booties and clean up after any procedure. They Recommended surge protectors and explained their benefit. Gave me options and pros and cons. They are Incredibly professional and kind. Very prompt.

First, this company is the most expensive locally that we priced. Second, we were charged for an incorrect diagnosis of our system. A different HVAC company came and fixed our unit easily whereas Dodrill quoted us $3,000 in repairs. The company also refused a refund of their incorrect diagnostics. This was the second time Dodrill ripped us off so Im leaving this review in the hopes itll save someone else money. Would 100% recommend Elk River Heating & AC instead.

Worker showed on time to replace our unit. They was very curious and explain all they was going to do. Put drop cloths down on carpet floor. They was very neat. Once completed with project they picked all up. Couldn’t even tell was there. Did very good job.

Dodrill has restored my faith in customer service. They have all been great to deal with. The two men that worked at our house were professional, nice and worked extremely fast, unlike people I have dealt with in the past. Dodrill has given us peace of mind after four years of dead beats trying to scam us. Thanks again,

I purchased a new heating and cooling system from Dodrill in July. The unit is working well, but I am wondering how reliable their service department is when they make appointments. After Dodrill ordered a permanent filter ($74) for the unit, I discovered it would not fit. The technician was supposed to arrive at 5:00 today to pick up the incorrect sized filter and obtain the correct measurements. I received a call from their office stating the technician would be 2 hours late and did I want a new appointment. I said no, that would be fine, and I would be home all evening. Well, it is now after 8:00, and they NEVER arrived or had the common curtesy to at least call me and tell me they were not going to come. I sure hope this is not common practice for their business.

We were very pleased with choosing Dodrill for doing our job. We were very happy from beginning to end. We would recommend your company to other people who would need your service. Thank you for a job well done

Dodrill Heating and Cooling recently rebuilt our entire heating and cooling system from the ground up at our house. They started work quickly and worked continuously until the job was done. They cost a little more than the competition, but you get what you pay for. The work is top notch and their associates are second to none. They gave us an honest assessment of our situation and provided us with multiple options to aid us a solution that worked for us and our budget. I would definitely recommend Dodrill to my family and friends.

The technician called an was on time. The technician was able to find the problem within 2 minutes an also found another part that was going bad. He replaced both parts an within an hour the house went from 83 degrees to the preset 74 degrees.

Technician was polite and did his job. Thats all I ask for.

We had a great experience with Dodrill. We moved into a new house last summer and the next day (A Sunday, when it was 95 degrees outside) the air conditioner broke. We had a 4-week old baby at the time and I was extremely worried about him in the heat. I called the on-call technician who came as soon as he could and fixed our issue. Great service and price was reasonable given that it was a weekend. We now have their maintenance plan and they have been prompt at scheduling the maintenance checks.

Service staff very helpful and kind.

We was told by Dodrill that we needed a certain size unit for our house. They came and measured, we purchased everything they recommended ( UV light, humidifier ), only to find out after installation that the unit they told us we needed wasnt big enough to cool the upstairs to our house. And if that wasnt bad enough, we have had multiple problems out of this unit. The last service tech left us a brochure to buy a UV light and didnt realize that we already have one installed. We even purchase the 6 month filters that they told us, and now they are telling us that we need to start replacing the filters every 3 months at $48 a filter.

Had a service technician diagnose poorly. Wanted to replace unit around $5,200, or pay around $3,000 to repair; another HVAC company serviced our unit with same issue and actually fixed the issue the unit had, unlike Dodrill who gave us a bill for $90+ for no work or an actual diagnostics. Spoke with customer service did not receive call back. Called again for a refund, only wanted to fight about the $90+ refund for no work and no poor diagnostics over the phone. Poor customer service. Do not use Dodrill.

Totally fixed ..Tanner is the BEST!

First maintenance visit today. Frank was thorough in his inspection of our furnace. He shared his observations and recommendations in a professional manner. I am happy with service provided and will use again.

I am very pleased with my new gas furnace and the attic insulation. The team arrived on time each day, and they did an excellent job on the work I hired them to do. The house is very comfortable, and I would highly recommend Dodrill Comfort and Energy Solutions.

Whenever I call, I get a quick, professional response. I have the maintenance contract which is a great value.

Great Job!! Very professional company would highly recommend. Thank you Billy, Tyler and Austin. I also would like to think Dylan Dodrill for all his hard work and input.Mary Sansom

On the night before our HVAC was to be routinely checked out per service contract the AC stopped working. Your technician, James, showed up ahead of schedule the next day, found the problem and quickly made the repair. Really appreciate the efficiency. Great job. Thanks!

Had our annual service carried out by James.Very thorough, really nice, helpful guy.Excellent company, would recommend to anyone.

Once again I have received exceptional service from Dodrill . We have purchased a new heating and cooling system along with duct cleaning. The work is great and the technicians couldnt have been more than professional and easy to work with. Ive been with this company 20 years and have always been very pleased with their work. I highly recommend them. Mike.

Fantastic group of people. Will not ever use another company. Always friendly. Always efficient. Always professional. Always call to remind me of my maintenance visits. The technicians always offer to replace my air filters and throw away my old ones so I dont have to deal with it. Great company. Would recommend them to anyone.

William and Roger are two of the nicest and professional people who worked on my air conditioning unit today. They immediately spotted the problem and made the proper repairs on the spot.They also wore booties inside my house, removed them when going outside and put them back on when coming back in my house.Thank You!

Young men who came for service were professional and courteous. Work was done smoothly. System now works as it should. I dont understand the $50.00 fee since the furnace was still under warranty!

I have been a customer of Dodril for more years than I like to think.They have sold and installed heating and Air condition units in 3 different houses for me.Great service.This time the tech was as good or better than any tech that has visited my house.

Professional service with hometown manners! From the ladies who greet you on the phone, to the expert service received from the technicians, it is a super nice experience! It is a conundrum to me that you found professional workmanship and friendly people in the same persons. Thank you!

Cody was our technician. This is our second time using Dodrill for HVAC issues. Both times the technicians were clean, friendly, courteous, knowledgeable and timely. Cody showed up on time, assessed our issue, explained everything to us in detail, made necessary repairs, and was on his way. Our A/C is working like a charm. Well definitely use Dodrill again. In fact, we joined their Comfort Club after 2 visits during which we were thoroughly pleased with the service we received. Kudos!

Little disappointed it is costing so much to fix the ac unit. One tech came out and said we had a leak, just wait and if it starts going warm,to call. Second tech came out, found the leak and is replacing parts in our outside unit. Costing a lot and our unit is 9 years old. Not sure I understand their “if it’s not fixed the first time, it’s free” policy. Still waiting, parts on order.

Just signed on for the maintenance program, and I’m convinced it’s a good value. The service already provided on my system was excellent.

Very professional. Quality work and equipment. Would recommend highly.

William was my tech. He was very friendly but still professional. Right on time. Put booties on every time he came in the house....Did a great job

They are always here when they say they are going to be here. Very professional, explains everything they are doing and give you the costs up front before they do anything to your air conditioner/furnace.

I have been a dedicated customer of Dodrill for many years on 4 homes and have purchased at least 3 furnace/ACs from them but now, after several disappointing encounters, I will not likely be calling them again. Most recently, after misdiagnosing a problem with an AC that they had installed, they then attempted to charge me $700 for what another company only charged $200. On another occasion a problem was misdiagnosed for an attempted charge of $300. I paid an electrician $160 to correct the problem claimed by Dodrill but he identified the problem instead to be a loose connection in, again, a unit installed by Dodrill. On another occasion their truck brought down an overhead line which they failed to fix for over a month. There have been other similar occasions. I now believe their technicians are trained to sell first and fix second. It is disappointing to see a once trusted service decline in such a manner.

The last tech who came out to service my heating/cooling did an excellent job. Before he came into our house he put on booties to keep the floor clean. Explained all the maintenance he had done to the outside unit, readjusted the thermostat (I have a problem with this). Very personable and knowledgeable.

The technician, Cody Moore, was a great person to deal with. Our new unit was installed very quickly and seems to be working tremendously.

Always on top of things. Very responsive.

I contacted Dodrills at opening hour in desperate need of help with my a/c during this years heat wave. They were there within a couple of hours and had the problem fixed very quickly! I cant recommend their company enough. They are very professional and efficient! 10/10!

Dennis A came to my house today for annual maintenance check. He spent more than 2 hours inspecting my HVAC. Dennis was professional, thorough, knowledgeable, and courteous. Thank you, Dennis!

William installed our wi-fi connected thermostat control and worked diligently to set it up, connect it, and to ensure it worked and that we were able to access and operate it before he left. He is very knowledgeable, professional, and a very nice person. He has answered service calls for us previously and the experience has always been the same. We appreciate William!

Excellent Job!!!I highly recommend Dodrill Comfort & Energy Solutions. They are professional, courteous, knowledgeable, accessible, and honest.I have used other companies over the years and can proudly say that I am very pleased with their performance.

Always prompt and have been quick to come service our system when we had issues. Highly recommend Dodrill!

Excellent service. timely. Technician was personable.

Great job guys. From time of failure of Air Condition. To complete replacement/install. Less then week. Prompt response to customers needs. Highly recommend DODRILL HEATING AND AIR CONDITION

These guys are top notch. Quick to return a call. Quick to send a repairman and quick on the fix. Very professional and would recommend to anyone.

Really professional crew did outstanding job I could not have picked a better company to install the heat pump

Very friendly, informative, and quick, but not too quick. They took the time to explain all of our options, were not pushy, I am so very happy with the work that they did and highly recommend them.

Ive had a yearly service plan with Dodrill for several years now and everything has worked well. Just bought a new HVAC system and the furnace is working great. Cant wait until Summer to try the new AC. Guys that come out are always friendly and ready to do a great job.

Very quick service. Technician was very responsive and found the source of the problem quickly. Part is on order for the repairs.

The capacitors on our central A/C unit had gone bad and needed replacing. Dodrill got a repairman to us in less than a day and had us back up and running for a more than fair price. Cannot recommend these people enough.

Quite professional, done on time, trustworthy and competent installers, full price but you get what you pay for. (I should have jumped on the discount offers in the off season). Recommended.

I was very pleased with their service and professionalism.

Updated the star rating from 1 to 3 due to them refunding my money.Dropped star rating down to 2 because I discovered my filter was put in upside down.I have a terrible first experience with this company. The technician tried to tell me that the main voltage coming into my house was too high. He told me to call AEP. He charged me $95 for the service fee and then left. I checked the power myself and it was fine. I called the company to make him turn around and come back. He show back up and acted pretty frustrated with me. He finally figured out that I had no refrigerant left in my system probably due to a leak. THIS SHOULD OF BEEN ONE OF THE FIRST THINGS THAT IS CHECKED. He was so annoyed that I just wanted him to leave at this point. He told me it would be $450 just for the electronic leak test. I told him no and then he preceded to get a tank out of his truck and started putting refrigerant in my system without asking. I told him no again and told him i will call somewhere else. I called legg llc. and they found the leak in under 10 minutes and had me fixed in an hour and it was very cheap. I even gave them a big tip. I called Dodrill to file a complaint to get my service fee back. Still waiting for the representative to call me. I will update my review when i get a call back from them. If I would’t of check my voltage in my house myself then I would of ended up paying AEP to look for a problem that was no there and would still have no AC.Update: I forgot to mention that I changed my filter a couple months later. I discovered that the technician put my filter back in UPSIDE DOWN. It took no time for my filter to clog up and my power bill went up due to my heater working overtime from the filter.

Absolutely horrible! I own a townhouse that is being rented out by a colleague of mine. The technician was originally scheduled for Tuesday July 2nd and supposed to come between 1-3pm. The technician didnt call until 430 and I understand jobs may take longer than expected. However, Todd called at 430 saying he was on the way, and NEVER SHOWED UP. So my tenant relayed this to me as her husband had taken off from work that and waited around until 6pm and no one ever showed. She then tried to repeatedly call Todd and he answered once and hung up then started to block calls. She told me this so I then decided to call repeatedly and the calls were going through at first, then soon being blocked. Same thing with my fiancee. So finally we get through to the on call person, Cody and he tells me that they tried to get ahold of me and the tenant and didnt get ahold of anyone. This is false on MANY levels. First, I had confirmed with the receptionist numerous times both my number and the tenants number. Second, HOW would we know the name of the technician that was on the way if he hadnt called my tenant? So as I was on the phone with Cody telling him the situation, he was saying how he still had more calls to make and Im not going to make a rejuvenation call with 4 more maintenance calls ... basically demeaning my need for my A/C to have the rejuvenation. I then confirmed that he was on call and since Todd had failed us, that Cody would then have to cover his missed call. Nothing was resolved.Fast forward to Wednesday July 3rd at 830 AM, I am currently a student in an anesthesia program requiring us to be in the operating room putting people under anesthesia from 6 am-3pm. So naturally Im in the middle of my first case of the day, and I have numerous cases throughout the day barely getting a lunch so I couldnt answer nor call back until 4pm. So I call the office returning the phone call and explaining the situation and I cant remember the receptionists name (2 of them), but I was told that they understand that Im upset that my call was dropped the day before, but thats why they called me at 830 am to get me on the schedule for July 3rd At this point Im FURIOUS because now, the blame was put on ME for not getting the on the schedule for July 3d (not my original scheduled day) because I didnt return their phone call within a certain time period allowing me to be scheduled that day. It would have been impossible anyways, because the tenant is also a student from Baltimore and had left at 4pm to go to Baltimore to visit with family for the holiday weekend since we only get 5 weeks off from class a year.The root of the problem was the dropped ball on July 2nd. NOT me returning a phone call 8 hours later on a day we werent scheduled. The receptionist was VERY demeaning in saying because I didnt answer the phone call, thats why we didnt get scheduled. I quickly reminded her the root of the problem was getting a phone call saying the tech was on the way and he never ended up showing. She was trying to say that the system went down, which it did, however, the times she was giving was AFTER he made the phone call to my tenant. The system went down at 442 and came back up at 458 but the tech called the tenant at 430. She was saying the tech couldnt get the address with the system down, HOWEVER, having a smart phone allows you to look at recent calls, so the tech could have called my tenant back to confirm the address. The receptionist was trying to tell me that the tech never called my tenant and they couldnt get ahold of us, but ONCE AGAIN.... how would we know the technicians name had he not called my tenant?I was told that word would be passed to management and I would be addressed by higher chain of command, and its now July 11th and still no word back. My tenant finally had a fulfilled appointment time on July 9th but im still INFURIATED with the customer service that was happening through many people. Todd calling my tenant 1.5 hr late and no show, Cody demeaning my appt, and the receptionist for many things.

I find Dodrill comfort co. To be honest and reliable.They are there if you have trouble with your unit and do a wonderful jobrepairing to my satisfaction.

Will is a 5, always does a great job and communicates every thing he has done.

I have just signed up with Dodrill and I anticipate excellent service. Angela and Susan were both so patient and understanding of my situation and helped me feel very confident about my decision to have Dodrill care for my heating and cooling system. I look forward to service ahead.

Dodrill done a good and job. Checked the inside unit and checked and cleaned the outside unit.

Excellent service and on time, and the technician was very experienced and great to work with, thank again.

Fantastic !!! Polite and efficient customer service reps answered the phone. Scheduled a time that worked for me. Service Tech showed up on time. Clean clothes, friendly voice, I felt comfortable with him right away. He got right to the job, explained things to me, and fixed the problemsThanks Dodrill and thank you Cody

My AC installation was prompt, efficient, and clean. The installers were friendly and professional. I will contact Dodrill for future needs, and I will recommend them to others.

I had a new unit put in this past fall. The men knew what they were doing, answered all my questions and cleaned everything. My house is warmer than before and we do not use a space heater to keep the biggest room warm.

Always received courteous and prompt service. Service calls are on time and professional. Have absolutely no issues with Dodrill. Would definitely recommend them.

Our technician was on time and did nice work for a good price. No complaints and plan to utilize again for future work.Thank you.