I had an awesome experience buying my first BMW! Steve Burgess helped me and made it possible! I was not pressured to make a decision the day I saw the car I liked and gave me time to make a decision. I am truly satisfied and I am enjoying my ride every single day, thank you Steve!

A few months ago I decided to purchase a new BMW M2 Competition. My son had recently been in Chapman BMW and recommended I speak to Loc Duong. I do not live in Arizona, and had a lot of difficulty locating a dealer who had allotment for a M2 Competition. Loc in just a couple days took care of getting that handled. I was able to order a M2 Competition, and after a few months car was delivered to the Chapman BMW dealership. I really enjoyed ordering a car just like I wanted. Loc was always ready to answer any question that I had, always friendly, always courteous, always had answers. You never have to wonder if Loc will get back to you, he always does in a short period of time. I have bought many new cars, and Loc impressed me on every way. He is a top of the line salesman, outstanding in every way. Ask for Loc when you visit Chapman BMW.

As always customers service was on point! They always take the time to explain what works has to be done. So awesome

Steve Burgess made me have a whole new outlook on the car buying experience. He is amazing and made everything painless. A very honest and quick experience. This is an amazing dealership! I don’t ever see myself going elsewhere now. Can’t say thank you enough!

Loc at Chapman was great to work with. Due to work commitments I had to buy this vehicle for the most part remotely. It was less of a challenge than I figured it would be. This is my second purchase from Chapman and Ive been a service customer for many years. Their service is top notch. Recommend.

Travel from out of town to make this appointment. Arrived 45 minutes earlier than expected, but took me in right away. Excellent customer service as always. Made sure I was aware of everything going on with my car (no problems). Never had a problem with this place. Top notch. My service advisor Rene is excellent as well. Thanks BMW! Keep up the great work.

I have been going here for years. They always treat me excellent and provide professional services. Mike Reeves is the best service agent 👍🙂 Service and sales are both polite and friendly. My little girl always looks forward to the donuts.

What an amazing experience! Thank you BMW of Chandler for making it amazing for me, especially this being the first time I ever purchased and owned a BMW! Bits was super great and from start to finish!!! You rock Bits!

From the initial call to the closing handshake, Don and Ferris were great. Don made everything smooth and efficient and Ferris understood what was important to us. Thanks guys for a seamless process and awesome experience.

Loc was very responsive from the get-go. Cars were ready to test drive upon arrival and quotes set up with trade in values. Friendly, helpful, and efficent.

Great car buying experience. Ask for Jeff he did a great job. No pressure no sales pitch just Answered all of our questions.

Weve been taking our vehicle to Chapman BMWin Chandler for years, and without fail, Tony DiSalvo has gone out of his way to ensure that each experience is a great one. Tony is a wonderful communicator, always keeping us informed on the progress of the regular service or required repairs. We keep our car spotless, and yet somehow Tony manages to give it back to us just a little cleaner than it was when we dropped it off. Tonys knowledge and customer service skill consistently reinforce our belief that choosing Chapman BMW in Chandler to service our vehicles over fifteen years ago was the right decision.

Joe Murch in the service department is fantastic to work with every time my car is in for service. The dealership service department has been prompt and responsive to my service needs. Always appreciate the loaner car knowing cars are scarce these days.

My sales experience with Steve Burgess exceeded my expectations. Steve went above and beyond in his efforts to find the perfect car at the right price for me. He showed great patience and instructional ability while helping me to personalize the technology in an amazing car. This is my first BMW and I wish I had driven one sooner. The way it handles along with the latest safety features making driving enjoyable.

All of the staff was very friendly. Our salesman John was great. It was A great experience with no one pressuring you to buy a vehicle. The finance department was friendly. They went above and beyond from previous experiences I’ve had in purchasing vehicles.

Great place to buy and service your BMW!!

The most seamless and painless car buying experience my fiancé and I have ever had. If youre in the market for a BMW, go see Don F. - hell take great care of you. The folks at Chapman are patient, accommodating and very easy to work with. Thanks, Don!

I had a great experience overall with Don F. The entire transaction was transparent, easy to follow, and pretty quick!

I just want to say Adam Lopretta, was very kind and helpful to help me get the car I was looking at. I explained what I wanted and wanted to stay around a certain payment and he was great and got me what I wanted. Chandler BMW is great place to buy a Car!!

We just purchased our 4th BMW and second M Car from Chapman. While the product speaks for itself, the whole Team surrounding the Management of Chapman BMW Chandler is on the same level as their vehicles. Very helpful and knowledgeable and made this purchase a breeze. We couldnt have been happier with our Individual M3 order and looking already forward to the next purchase.

Jerrick our sales associate and Farres in finance were awesome. After over 10 years of driving Mercedes and being a huge promoter, we converted one of our vehicles to BMW. They both have a bet that we will be back soon to covert the other! ;)We look forward to the service after the sale and absolutely recommend this experience with Jerrick and Farres to others.Jimmy and Monica Pate

Just bought a 2021 BMW M340I. The process was very smooth thanks to Andre! I highly recommend you work with him when buying @BMWChandlerThanks again Andre! :)

Purchased a used car from California and they made the internet buying process seamless. Flew to Phoenix to pick-up and drive home and the process took less than 15 minutes and car was detailed imaculately including the engine bay. Highly recommend Chapman. They took the risk out of buying over the internet.

The best BMW dealer I have ever visited! Very much professional dealings in the most effective way possible. Mr. Loc Duong (Internet Sales Director) has been super helpful before-, during- and after- purchase of the car. He made things much easier for me, starting from the test drive to finalizing the pricing part. Thanks Loc! If I purchase a second BMW, this is the place Id go for.

GREAT GREAT SERVICE AS ALWAYS.....THIS PLACE IS LIGHT YEARS AHEAD OF OTHER DEALERSHIPS. JEREMY WITTIG IS ONE OF THE BEST THERE IS IN THE BIZ OF ADVISORS. Thank you

Traded in a Subaru for an Audi at a BMW dealership! Salesman was friendly, not pushy or arrogant. Allowed us to take the vehicle out for an honest test drive. If you pre-qualify the financing is pretty quick. In and out in just a few hours.

My service needs were met with efficiency and courtesy. Being from out of state, having an unexpected need for tire replacement, I was pleased to be accepted without appointment, on a Saturday morning, and was back on the road in a couple of hours. Joe Murch, my service advisor, was professional, personable, and patient, while attending to my situation. The dealership, itself, was modern, clean, spacious, had beverages and donuts, and all staff I encountered were friendly. One thing I really liked, which I’ve never before encountered, was the personalized video review of my car’s inspection and the work done, by the technician assigned to my vehicle, which was emailed to me before I left.I’d highly recommend Chapman BMW, given the way they treated me, and will look them up in the future, on future visits to the Valley.

Great sales and service department. Can take care of all your needs. Friendly, knowledgeable, professional. Thanks Marvin, Steve, and Austin for all your help.If you re in the market for a new vehicle, stop by and ask for Marvin White.

My husband and I have owned BMW for over 5 years. They have the best customer service you will find. I had a concern on my car thanks to Karl, Vanessa and Jacob they told me to bring it in, had a rental car ready for me and sent me a emailed video of my car being worked on and taken care of. I appreciate such great service so thank you for all your hard work.

Thank you Chapman BMW for another great service! My car is always in tip top shape because of you. Mike Reeves is awesome. He is always friendly, honest, and helpful. I feel safe and I always feel taken care of. Thank you! See you at my next service!

I spent 23 years in the retail auto industry running car dealerships and I have been working as a vendor to the auto industry for the past 8 years. With that said with my experience buying a car should be easy. What I found out it is not. A lot of car dealers cannot shake their DNA from the past 100 years. I was getting frustrated.Until I reached out to Shane OHanrahan the General Manager at Chapman BMW Chandler. Brian Lee the Sales Manager was fantastic to work with and was super transparent, he gave me a few options and I picked one...no drama at all. Hany Fadda my salesperson was super professional and made the buying process enjoyable. I felt at Chapman BMW they realize the buying experience is about selling a car to a customer the way the customer wants to buy it, not using a cookie cutter outdated 12 step selling process. If you are looking to spend 8 hours at a car dealership grinding out a car deal, go buy a car somewhere else.

I am extremely pleased with my experience with Andre Sims. I loved the urgency and motivation he gave us in finding the perfect family vehicle. We were not there for a BMW but we were treated extremely well. I would highly recommend Andre to anymore looking for a great car buying experience.

My service advisor was excellent. Great customer service skills and and very thorough.

Exceptional service and both Stephen Burgess and Loc were great during all of the paperwork. All details were explained and the whole process was smooth and completed quickly. Definitely recommend them for future purchases.

I work in customer service and I almost never write reviews but when someone makes your experience as personable as the one I had at Chapman BMW Chandler I felt I needed to. Never in a million years did I ever see myself owning or even driving a BMW I have owned multiple Ford products and my previous vehicle was a Dodge .To start off my experience I reached out to the dealership via there website and I just want to say how much I appreciate how quick and fluid my experience at this Chapman BMW dealership was from start to finish. My salesperson was Loc Duong he first contacted me via a phone call and then he followed up the call with an email to introduce himself and take me on the virtual tour of the vehicle I was interested in he then assisted me with setting up an appointment so I could test drive the vehicle once I test drove the vehicle I new I wanted to purchase and Loc was on top of making sure I got what I needed and he got it done quickly. I felt like a friend and not just a commission. This dealership gets an A+ for having an awesome salesperson and staff. Special thanks to Loc for all his work. I love my new car.Laura Wentz

My car buying experience with Loc was efficient, relaxed, and the most pleasant I have experienced yet. He found the right vehicle for me based on my preferences and had the paperwork ready for me before I came in so I wasn’t stuck for hours signing papers. Mickey in finance was very knowledgeable and friendly as well. The gentleman who detailed and delivered my car was also fantastic! When it’s time for a trade in or upgrade this is where I will go!

Chapman BMW Service Dept Rocks!From the moment I arrive this service department’s personnel make me feel welcome and seen!Thank you!Rene handles my account and is always there for me!He is conscientious and has such a great manner. He is respectful, kind and courteous!!My Beemer and I are very, very impressed and happy with the highest service given at Chapman BMW.Thank you Rene et al!!!!👏🏽👏🏽👏🏽

Extremely disappointing service. The salesman was an absolute liar but that was to be expected. What wasn’t expected was that the entire staff including sales was incredibly unhelpful every step of the way. I’m literally crying in frustration from having bought a car here. The car I bought had some technical problems and trying to get it fixed after purchasing it was trying to remove Excalibur from it’s stone — you had to be an entitled white man to do it. If you have the misfortune of not ticking every one of those boxes, it’s a futile struggle to which everyone is unsympathetic. But I don’t mean to be totally unfair. The staff’s unhelpfulness sometimes just stemmed from not caring rather than malice. If they have their money, why lift a finger to help others? Why care about anyone else’s time, money, or peace of mind? This business should be ashamed of itself. I know I’m ashamed of myself for buying a car here.

If I could give this dealership no stars I would. For starters my sales person terrick lied about complementary oil changes, didn’t allow me to test drive the car I was buying but offered to drive it for me and then proceeded to FLOOR it while it was in its break in period. I asked him to stop, he laughed and continued. He also thought it was appropriate to mention how little his commission was on the deal like he was doing me a favor, meanwhile I was leasing an M series with $9000 down he most likely took home over $2400 off this deal. Then Farris the finance manager sent my pay off to the wrong bank for $23000 and almost two months later my car is still not paid off. I have emailed him and have gotten no response. I have called the store for the last 4 days asking to speak with a manager and STILL no one has gotten back to me. Clearly customer service is not a priority for this dealership.

Very disappointed in dealership. They wanted $25,000 over MSRP on a special order vehicle, that was expensive at baseline. Same vehicle other dealerships selling at MSRP. The experience was poor all around, and wont be doing business with them in the future.

Recently purchased a used Jeep Wrangler at Chapman. Jeff Orenstein worked hard to find the vehicle I was looking for. Could not be happier. When the Jeep came in I was out of town and he emailed and sent me videos of it as he was concerned it could be gone before. I got back into town. I was nervous committing without physically seeing it first, but Jeff assured me it was in beautiful condition. I went for it and put money down and when I got back into town I was even more pleasantly surprised and pleased with what I saw. It was nicely detailed and prepped for me. Was going to pay cash, but when I started working with JJ in finance I inquired about their rates and it was too good to pass on. Nothing pushy.Great team there at Chapman!!!!

This place have always a great customer service.

Thank you so much Mr Tony DiSalvo.. excellent customer service- and communication skills- you had my 2018 BMW done within one day. thank you

By far the worst dealership I’ve ever dealt with... I went in 12/30.20 to buy a truck. Drove off the lot that day with a 2014 GMC Diesel. I worked with Don the sales guy, extremely helpful guy and is the only reason I would give this dealership any credit. The truck I got, ended up having a lot of issues not even 2 days after buying it. Took it back to the dealership on 1/2/21 and Brian the sales manager, said he would not fix it or take it back because its not like buying a T-Shirt from a store. We brought up laws stating that he was required to at least fix it, after 30 minutes of arguing he then said he would. Had to arrange transport to come back in a few days because it would take several days to fix. Brought the truck back on 1/9/21 to get fixed. They needed to fix the Fuel Pump/Filter because it was going out and causing starting issues. Backup camera since it stopped working, and blinkers because they also stopped working. They put in a factory fuel pump. Told to come get it 1/13/21. Got to the dealership (Which is a 4 hour drive for me). Drove the truck off the lot and it died 5 times within 100 yards. Got it back to the dealership, told Don. He drove it and same thing happened. So he was going to talk to the GM about it because the sales manager Brian wouldnt do anything about it. 11 Days later I hear that its ready to be picked up. Mind you, I have been without a vehicle for 16 days as of writing this and when I can actually go get it because of transport and work, It will be 21 days without a vehicle... Not once has this dealership tried to help or reach out in any way. Just doing the bare minimum by state law. No temporary vehicle/ Gas getting back and forth, etc. Like I said, its a 4 hour drive and Ive had to drive there 3 times now (4 to get it the second time). Worst dealership I have ever dealt with and after everything is said and done. I will never step foot in it. Ive bought 4 vehicles from the same dealership in the last 5 years. This time I thought about trying a new dealership and what a mistake that was thinking Chapman BMW Chandler was a good choice. Avoid this place like the plague.

This is my very first BMW and I am extremely proud of my decision. Loc at Chandler BMW made me feel at home and comfortable with the process. I never felt rushed, under pressure, or persuaded. Loc had excellent knowledge of BMW vehicles and represented the company very well. You can tell hes not just a good employee, but also a good person. If you find yourself looking for a BMW, go to Loc in Chandler!

Mike Reeves is the greatest service representative that I have ever had with any dealership I have dealt with. He is honest and helps me keep my car running great! Thanks Chapman and thanks Mike!!!

Great service, again. Loaner provided as requested, parts and labor completed ahead of schedule. They even hooked me up with a military discount saving me $hundreds. The best BMW shop I’ve been to yet. P.S. their complimentary coffee is really good!

As a person who is a service advisor, I was very happy with Jonelle and the whole BMW experience. From drop off to pick up, I was informed every step of the way through my service process. I was very impressed with the Tech Israel walk through video of my car showing me exactly what my car needs and why. I got email and text of the exact estimate and the option to pay online before I picked up to make my pick seamless. I will continue to drive out of my way to go here for service. I highly recommend.

I was impressed with every staff member I engaged with. Special shout out to Loc. He was super personable and I enjoyed my time here (which seems rare for a car dealership). Thanks again, guys.

Our Client Advisor, Metin, was delightful to work with. He was both knowledgeable about the BMW product line, knowledgeable about current & future technology.

After 3 painful years of waiting for my Mercedes lease to expire, it has been a long process trying to find the perfect car during a crazy inventory shortage. Within 30 minutes of meeting with Loc Duong (hes the man!!) he found a brand new M4 that another customer couldnt accept delivery of. A quick test drive & quick paperwork later, I was on my way home in my new BMW. Honestly couldnt have asked for a better experience. Loc made buying a car fun again!

Out of State Buyers BewareSalesman: Bits FajardoFinance: Farris GunningWell the buying experience Jan. 13 2021 was all good until we arrivedback in Wyoming after our 3 months in warm AZ. We questioned not only the salesman, but also again questioned the finance man about the licensing paperwork for Wyoming and were told both times that all the paperwork we would need would already be at our court house when we arrived in Wyoming in April.We went to our county court house to purchase our plates for our BMW and they did not have any of the paper work as promised by Chapman BMW. Come to find out that AZ. must first build an AZ. title, and YOU must request it from Arizona. Called Chapman and talked to salesman Bits, explained to him about the licensing problem and told him that we were at time were we need an extension on our plates because of the wait time to complete the needed paperwork to obtain the title from Arizona. He said that there was nothing he could do to help us, we would have to fill out the paperwork we had to request from BMW Financial Services. Hmm sure seems like they would inform you of this vital information before you go home almost 3 months after you buy the car and find out you had your money taken and then had the door slammed on you!

I am so impressed with the service, knowledge and want to solve all problems. Jeremy calmly helped navigate my repair claim to the warranty company.I have customer experience with BMW and Lexus dealerships worldwide. Chapman is truly above and beyond. The customer service from the person picking up the phone to billing was world class. Please keep it up.

I purchased my used car from Chapman and the sales person was very professional and knowledgeable about the whole process. The service department they also were very friendly and professional as well.

Fantastic service. Wonderful people. Very efficient. Its a pleasure to go there.

I just paid $300, so I wouldnt have my car serviced by Chapman. They took all day to diagnose the issue. Only to give me a crazy quote, after calling around and finding it $700 cheap ( for the same OME part), 6 miles down the road, I informed my service advisor I was going to have it towed. 1 1/2 hours later, when the tow truck is there, the adviser comes back with an offer to do my service for $440 less and says the car isnt ready to be picked up. Joe, Jacob, and Vanessa do not return calls, so dont count on customer service from this group.

My client advisor, Adam Lopretta, was incredibly hospitable and helpful, going the extra mile to make me a great deal. The staff is very friendly and professional and they make their best effort to accommodate for your needs as a customer. For my first time buying from a dealership, I couldn’t have asked for a better experience! Thank you, Adam!

Great service and sales department. Doesnt seem like you are treated like a number very respectful

I recently purchased a BMW from Chapman at the Chandler dealership. It was without doubt the easiest auto purchasing experience I ever had. Jason Penney and Bob Arvizu were great to work with. Both were very professional and pleasant. What truly impressed me most was the complete absence of any pressure to agree to a deal. Price discussions were simple, straightforward, and done mostly by emaiI. I would recommend this dealership and specificallyJason and Bob to anyone looking for a new BMW.

Garrett was a great help. This dealership has a very upbeat and grand atmosphere, with very friendly staff in both sales and service. Our 430i had a minor low coolant issue, and a top off and quick inspection was done promptly with professionalism and swiftness. Highly recommended.

Did a hard credit pull twice for the same car in 2 days which hurt my credit. Also, car was $90 more per month when it arrived vs the agreed upon purchase price when we ordered it.

Unbelievable experience, my salesperson Jeff was the best, accommodating, knowledgeable and expeditious. From viewing to our new car we were out the door in 2 hours. Cant ask for anything better

Ive purchased two vehicles from this dealership and I plan on purchasing my third vehicle soon. Ive dealt with Jeff Orenstein each time and its been an absolute pleasure to work with him. I ordered both of my purchases and he stayed on top of his communication and kept me in the loop throughout the entire process. Looking forward to going through another order with Jeff and the team!

I love my 2000 BMW but after 20 years it was time to get a new one. Went to multiple dealerships to test drive cars and get the best deal and found myself at Chapman BMW in Chandler, off the 10! I already knew they had great service people especial Jeremy, honesty, friendly, and overall good guy! Today I spoke to the best sales manager and about a concern I had and he resolved it in a matter of second. Best sales manager - Brian Lee! Need a car call Brian.

I’ve purchased many vehicles over the past few years and all I can say is Mr. John Stanley...... WOW. I was browsing online one evening and found a few vehicles I liked so I “requested pricing.” After being bombarded with calls from the other dealers John was the ONLY one that didn’t make me feel pressured. He simply invited me to come down to the dealership as a friend. My schedule is incredible busy, not only did he work around my schedule he answered the phone ever time I called. John had the vehicle waiting upon arrival, he even studied the vehicle before hand because to answer any questions I had (this wasn’t a BMW product). After driving the vehicle I let him know I’ll touch base tomorrow, once again no pressure at all. I call him the next day, let him know I’d like to proceed. Sent him a few things to prepare the paperwork and he did the rest. I came back to the dealership, paperwork was all prepared and he walked me straight to finance within minutes. All in all, if your looking for any vehicle, give John a call. After all of that, I know have a friend at BMW.

As a new owner of a BMW and my first vehicle service at BMW Chapman my service rep was amazing. Joe Murch was exceptional. Thank you.

BMW chandler sales team is the best I have ever had purchasing a car! I put my trust in them and they delivered. Thanks Chapman BMW Chandler

They are very thorough and explain everything in detail and are very efficient and my Service Staff Jonelle did a excellent job. I would highly recommend.

We went to a class about the vehicle & Joseph was very well informed. We learned so much!! Thank you Joseph!

I’m restoring my 2002 330ci that I purchased originally from Chapman BMW and want to use BMW parts. I met the parts advisor Jessi Tays at the Chandler location and he was great. He worked with me to select the right parts and my update whet great. Thanks Jessi !

Great service, particularly the advisor Tony, he is very professional and everything going very well.

Outstanding service thank you.

After recent issues with a prior purchase of a used Audi S4. I had the pleasure of working with JJ, Bits and Tom at Chapman BMW. What a team of individuals, ready and willing to help me become a proud member of the BMW family. Ive had my vehicle for 2 weeks now. A CPO 2017 BMW 340i, and I could not be happier with my purchase. They have me covered with a top notch warranty that puts my mind and wallet at ease. Bits did such an amazing job he already had a car in mind for me without actually knowing me. He nailed it! Dont take my word for it, afterall anyone can write a review. Just talk to Bits to see what he can do for you.

Great service rep. Great job. Keep it up!

Best Car Buying Experience i have ever had!!!!! Quick and painless If your looking for a Great experience and someone thats not only knowledgeable But Treats you like Family,Look no Further and ask for Andre !!! You will not Regret It

Great customer service. Caroline Jonathan was my service advisor. She went above and beyond. Made me felt value as customer.

Nice place, friendly staff and great service. Always so personable when I bring my car for service.

If you are looking for a BMW you need to get in touch with Loc. Loc guided me through the BMW build process and it was amazing. Dont waste your time anywhere else.

I would really like to thank Shane O’ Hanrahan General Manager Chapman BMW Chandler, him and his team has done a wonderful job of addressing an issue that my mother had when she purchased a used vehicle from their dealer. They were very professional and extremely courteous and bringing the vehicle back to my mother in tip top shape. I would highly recommend anyone that would like to purchase a used or new vehicle from the dealer thank you again sir. I hope you and your team have a wonderful holidays.

Marcella (Marci) Stallings was my sales representative and she was absolutely great! I told her what I was looking for and what I wanted to pay for it and she was able to pull it out. It was quick and simple. Marcy was able to come down a lot on the price and they didnt make a lot of money but I got what I wanted at the price I wanted. Everybodys very courteous and on their toes. As soon as you walk in the door somebody asks what or who you looking for. Unlike some auto dealers we took a nice long drive so that I could really get the feel of the vehicle. For everyone to buy another car definitely go there and deal with Marci once again.

Brian Lee and Loc Duong were awesome. I have dealt with many dealerships nationwide and I have never written a review before. They were so outstanding I felt I needed to. No sales pitch. No hidden fees. Honest and not the typical sales people. Also awesome vehicles.

Amazing service and of course amazing cars. We purchased an X5 from Hanny and he was the most amazing salesperson ever. I have never in my life had a car-buhing experience like that. It was actually a lot of fun! I am sold on the dealership amd especially on Hanny.

Chapman BMW is amazing! My sales guy Loc is the best. They worked really hard to get me my brand new x6 that I love sooo much! Go to Chapman BMW! You won’t regret it ☺️

I was beyond impressed with the excellent service I received from Jacob, Jared and Jessi. All three of these gentleman were helpful and professional! Thank you Chapman for having employees who make a customer feel they are a priority and wanting to be a lifetime customer!

The sales person I interacted with was extremely nice and not high pressure. I will definitely be going back once I am ready to buy.

Great experience every time I visit Chapman BMW Chandler, before with Mark and now with Joe. Joe has been very accommodating and a great communicator.

Today I had worst customer service experience with sales agent Tarek. I took my family to test drive X7 and Tarek (sales agent) greeted us at the door. He said he doesnt have an X7 on location to test drive but he mentioned there is one vehicle available at near by lot. But he asks me if I came there to buy the vehicle tonight if brings it. To that I answered no and told him that I am there for the test drive and to check leg room for my kids etc., then he refused to bring the vehicle to show us until he gets the confirmation that I buy the vehicle. He also asked me if I owned a BMW before. Me and my wife cannot believe what just happened and left the location feeling insulted and extreme disappointed. I hope Tarek gets necessary training on how to treat customers. I also reported this to sales manager. I will take my business else where I can get better customer service.

Fast and easy and very good service. Jeremy Witting my Sevice advisor was very professional, presented me the options I have and gave all the explanations I need in order to be able to make the best decision. Thank you for your patience and help you provided to me along the years.

Bought our 1st BMW CPO we worked with Loc Duong. Was a great experience everything went fast and smooth. Great job and Thank you.

Just bought my first BMW and I could not be happier with the vehicle or the whole process! Loc Duong was great and did not pressure us in any way. We felt very comfortable with him during our decision making process on whether to go with the BMW or a different SUV. He gave pros and cons of each so that we could make an informed decision.

Caroline was great, everyone treated me excellent, service was easy and a pleasure....

Jacob knows the product and was a pleasure to deal with. It made the car buying experience painless.

What a great experience at Chapman BMW! Easy to deal with, fair and transparent with great communication throughout. Loc and Joe were amazing to work with and were both super responsive and helpful throughout the entire process. Highly recommend!

Where to even begin, Steve Berg at Chapman BMW has truly redefined the dreaded term car salesman -in an extremely positive way of course!I started looking at new cars a week prior to the closing of our house. As my spouse recently purchased an Audi from Chandler Audi (Next to Chapman), it was my first choice. When we went to Audi as repeat clients, we received horrible service & werent even thanked for our return visit . Naturally, that turned us off & we went to explore other dealerships. Conveniently, Chapman BMW is right next door!Prior to walking in, I looked at a X3 on the Chapman site and requested information. I received a call from Steve regarding my inquiry & he was very helpful. He understood that I didnt want to make a major purchase prior to the close of our house , which was less than a week away. He was patient & kept me updated on new inventory. When we arrived, we did not want to deal with an 80s car salesman. Weve never had good experiences with old fashioned sales people! Well, Steve blew us away.We came back after the closing of our house to buy my car. As Chapman has over 20 locations & different brands/makes, we had few cars in mind! Steve patiently brought in cars from other Chapman locations & made the process so easy! He even answered my emails & calls during his days off & contacted other locations to find the best car for me.He also got us a great deal for my trade & got me into the car I really wanted! We were not easy to work with in any WAY! We actually bought a car and brought it back the next morning due to buyers remorse and Steve still helped us with a smile!By the time we left, we felt like Steve was family! Seriously, Ive called him every half hour for the last two weeks or so! This guy is the best! Hes so genuine and looks out for you. Thank you so much Steve!If youre looking to buy a new or used BMW (or any of the other makes they have), go see Steve! You wont be disappointed!!

Took care of replacing my windshield in a very professional way. Gave me a courtesy vehicle to use until the job was complete. Also, got a complete tour of the dealership which was amazing. Would highly recommend them.

I came here for service, it was a very good experience, the service is fast, they explained everything send you a detailed video by email and you decide wich services you want., complimentary coffee and donuts self service are a plus I got a capuchino., and the most important is that my car feels and sounds like new.

Marci (sales) and Austin (finance) were terrific in getting me into my new car. No games, no fuss. Just genuinely nice team at Chapman. There were no games played (as Ive experienced before) using stalling tactics to grind me down and get me tired. There was no pushiness towards warranties...just the facts presented. Perfect afternoon (in and out with detailed vehicle quickly) and perfect new vehicle. Also, they practice COVID19 safety which is very important to me. Ask them what they do to keep themselves, and their customers safe. They have a plan and from what I could see execute it well.

I have to first point out I did not go with this dealership, but I was in contact with Loc via email and he is an absolutely awesome person to deal with. Puts Lexus sales team to shame. If youre going to go to BMW Chandler, go with Loc. In fact, all the BMW dealerships have been a pleasure to deal with.

Ive had 4 BMWs in the past, all purchased at different dealerships across the country. This was my first experience at Chapman BMW Chandler and Loc Duong delivered on all fronts. He was honest, friendly, direct and made the everything seamless in finding me a tough to get M performance vehicle. Loc was 100% focused on developing a relationship with me versus just making a sale - that makes on the difference. I recommend this dealership and Loc without hesitation.

I was able to get a great deal and reliable car in a manner of 2 hours. I was in and out of Chapman BMW in Chandler, AZ with no bull, nor haggling. Steve Berg was an honest, kind and authentic sales person you can really trust. This coupled with the experience of Steve Foster, the New Car Sales Manager, who absolutely understood I had budget I had to stay within during my lease request. My lease and was exactly what I needed with little compromise. I would highly recommend this Dream Team for the purchase of your next BMW.