They were able to find a replacement tire in our size and turret got us back on the road.

I took my car there today to check my tire there was great so much great service was give to me would definitely go back. Thank you so much

Gina & Dakota were super helpful & pleasant. Excellent customer service! Thank you! They deserve a raise. So many business are plagued by rude employees. These 2 are the kind of folks you want dealing w/ customers! Thanks Again!

I had a nail in my tire. They said, they had fixed it (and charged my as such). I drive off with the tire pressure light still on. Got out and checked the tire. The nail is still in the tire. Even if it was 2 nails, how could they miss it? If I could give lower than 1 star, that’s what I would have given that! I hadn’t been to Tire Barn for years. Because of past experiences, and now I will never return!

Had to wait 2 hours for a tire check, there was a nail in back left tire. Once it was found, it was quick fix. Friendly staff.

Short handed. Slow but understand. Online appt. Didnt work. Young lady at desk was very nice.

BIG THANKS to Tire Barn for always helping me out with great tires for my Ford Flex, and especially to Bryan for his assistance making sure I always get a great deal. He looks for what will fit my budget and works with me to find the best products and services. Great customer service and quality workmanship! Highly recommend!

Tire Barn is my go to place for my tires. I got my rear tires replaced the other day. Gena is so friendly and welcoming when you first come in; greatest customer service! And Anthony treated my car with such care and had the job done so fast. Overall, best experience, 10/10 recommend!

Great place. Always Professional! A pleasure to work with.

Thank you so much, Tire Barn, for fixing my flat tire 15 minutes before closing! I really dont know what I would have done. Your willingness to not just fix my tire, but to stay past closing time to do it right and with a smile is very much appreciated! I really cannot thank you enough. Another reason why I always get my tires from Tire Barn!

Great place, they actually work with me, and help me to get a great price for my tires, so I can afford them. Thank you Tire Barn

I was coming from out of town when my tire exploded on the highway. Emanuel was so compassionate and genuine with his service. I knew everything was in great hands and indeed they were! I highly recommend this location for any tire services. Being a young lady I often feel vulnerable in these type of instances because many mechanics/car technicians try to take advantage but this was NOT at all the case. Great customer service, great service.

Made an appointment on line drove 30 mikes to find out their system was down and it would be a three hour wait to get tires. No Thanks!

Staff more than helpful at a time when it was apparent they were short-handed.

I needed specialty sized tires and shopped around. Tire Barn was able to get them the same day and at a great price. I was pressed for time and they were very diligent to accommodate my needs. I am more than impressed with the staff and service there. The wheels are balanced perfectly and my truck has a much smoother ride with the new tread. Sorry, I didnt time to clean the truck for the picture.

I will start off with the good..... We were able to get in quickly(same day) for 2 new tires and they were much cheaper than anyone else that I tried. The staff were pleasant and knowledgeable.The bad .....I was told that it would take 30 min and it actually took 2 hours. Then as I was driving off I noticed that my tire pressure indicator on my dash said that one of the new tires was low so I went back in and there was no rush to get it taken care of.

Found a set of tires on their website that listed as in stock and scheduled an appointment for the following afternoon.When I arrived at my appointment, I was informed the tires were not in stock. The employee suggested I buy a set that were in stock for a significantly higher price. When I declined and prepared to leave, she offered to order the original tires. I agreed and was told they would call the next day when the tires arrived.The next day, 4pm and no call. I called to get an updated timeframe and was told the tires had arrived, but there were no appointments available for 2 days. I took the next available appointment, Saturday morning.Saturday morning, I arrive to my appointment. They remove the tires from my car, then inform me they ordered the wrong size of tire. The employee again suggests I buy tires at a significantly higher price that are currently in stock in the right size.I asked them to put the tires back on my car and took my business elsewhere. They are either criminally dishonest or grossly incompetent. Personally, I believe the later - but either way, it was well past time to move on.

I called around 10am and talked to the receptionist about getting 4 new tires, balancing, and alignment done ... I was a good hour/hour and half away at the time ... Then driving up, traffic got stalled which put me behind even more ... I finally arrived around 4:30pm and they close at 6pm ... The gentleman who does the alignments was awesome ! ... Even though he’d be here past closing, he still worked me in ... Highly recommend this crew ! ... They work for their customers not their paychecks ! ... The store Manager Bryan is who we worked with

Three different visits over the course of a week and we still don’t have our tires. We asked for our rim back and went elsewhere. The first time, they told us they had the tires in stock - then they didn’t. Then they ordered them - but they ordered the wrong kind. Then they scheduled an appointment to put them on after re-ordering the right kind (which were significantly more expensive) - but they apparently didn’t arrive and no one called to tell us not to come to our appointment. Go somewhere else and save your time.

Great service, didnt wait very long.

I work on construction sites and am all too often picking up nails, screws, and now even pieces of recip saw blades. Tire Barn is always able to get me in and out the same day. Very friendly staff.

Brian was great today when I took my car in for a tire changeover. The tires I wanted put on were in terrible shape, and he informed me of that. I agreed to have four new tires put on instead. Brian was very helpful in finding me the best tires and the best price today. I am very appreciative of this. I would recommend Tire Barn to anyone who needs quality tire service.

Really unprofessional! I dropped off my truck at 8am when my tires paid for in advance online finally came in 3 weeks later...I asked them to also align if its needed and they advised they would and they would call me when its finished. I had not heard anything by 2:30 and called them and I was told it was done 2 hours prior and I asked why I wasnt called but the person said she didnt know. I asked if the tires were aligned she stated yes it needs aligned.. I advised this was what I asked be completed if it needed done. She said she didnt know why it wasnt done either. Knowing my truck was already there and this was my day off I had them just do the alignment and I finally got my truck after 4 p.m. Im confused about previous good reviews!!

Added new rims and tires to my Subaru Legacy and the Team at Tire Barn helped alot. Got my TPMS off my dash and gave me a great price on tires for my rims. Thank you guys for all you do.

The receptionist Gina is very professional and prompt. The team there is great!

So today I found out after work I had a flat tire two flat tires and so I called Tire Barn and ask them if they had my tires and they did for a good reasonable price so then and I went to Tire Barn to get my tires fixed I meant Emmanuel Turner who works at Tire Barn and he was a phenomenal customer service rep who help me with whatever I need and we had some good laughs and we also just literally like had a good conversation and he had me laughing i just had a all around good time at the tire barn and they will be taking all my money (Period) so TIRE BARN IS THE WAY TO GOO!!! THANK YOU SO MUCH Emmanuel Turner and the Tire Barn team thank you for fixing my tires and you guys are amazing team great customer service just all-around great you deserve a gold star plaque but thank you for the all-around amazing service and I will be seeing you again.

Mgr was super busy but he helped me out on a Sunday at 15 to closing time!!!

Excellent customer service! I had a nail in my tire and it didnt damage the tire, but pulled the nail out free of charge. Definitely coming back for my next set of tires

I went there yesterday morning for a wheel alignment. I was first in the line, and it was done within just 30 minutes. However, while driving back, I felt that my car was leaning towards the left side. I returned to the shop immediately, told this issue, and they quickly re-aligned my car for the second time. They assured me that it will never happen again. However, the problem was not fixed!Today I went there for the third time! This time both Bryan and Emanuel took this issue seriously, Emanuel quickly test drove the car and verified that my car was actually leaning towards the left side. They informed me that there was nothing wrong with the alignment. It was happening because of a damaged wheel rotor (or something else, I did not get it!).This time they took almost one hour to carefully diagnose and fix the issue. Finally, it has been resolved after the third round, and I am happy with the quality.I was frustrated at the beginning, as I had to visit there a total of three times to fix a simple alignment issue. However, they politely dealt with it, figured out the root cause and carefully fixed it. I am satisfied with their service.

Went on an extremely busy time of day, and was informed of a possible 3 1/2 hr wait. After explaining to Bryan that Im from out of town and will have no choice to wait, he was able to move me ahead of some other vehicles that were drop offs so that I wouldnt have such a long wait. Would have been content watching TV and relaxing for the time being. Kuddis to the entire staff today for going the job done, and doing what it takes to achieve customer satisfaction

Lied to me on the phone about pricing to get me in the store, then tried to lie to me about why they couldnt honor what was said on the phone. Apparently the parent company, Monro, isnt worried about how they operate, as i havent had my phone call returned.

They were open when I needed them and I didnt need an appointment

Great service again. We get all of our tires from Tire Barn. Decent prices as well.

The price was great .. .$150 cheaper than everywhere else but the time spent waiting for them to put on 4 new tires shoes me why the price was so good....I can change 4 tires at home in my driveway in an hour so you would think professionals that do it everyday could do it faster....you would be wrong ....was here at 730 they dont open until 8 and still waiting on them to finish....could of been 4 or 5 stars if they better informed customers if how long it might be

Brian Mitchell took care of me big time. Very friendly and the crew was very quick and efficient. I will come back for sure. I highly recommend this place.

Average prices but personable service people.

Friendly and helpful staff will be returning

Brian Mitchell is the greatest he was very pleasant and knowledgeable. He helped me even when the other guy Bryan wouldnt he was very rude and not helpful at all he was just in a hurry to go home. Brian was even helpful with my kids. Thanks again Brian and Tire Barn.

It seem like they always to busy to do anything. Response to how long it would take is like you getting on their nerves. The point of a good business is that you always want to be busy, its show people are will to come back. If I didnt have a warranty spending 1200 on all around tires I wouldnt go back. Its how you say thing not what you say. Appointment are never accurate either. I just needed air that take 5 mins and was told we are busy if i want to wait it be 15mins for something that doesnt take that long.

I had a nail in my tire and they took great care of my car. They fixed it in a very timely manner and has been my go to for over a year now.

Brian Mitchell took care of me. His customer service was great and above superb. It was another guy I think his name was Bryan also he was very rude and in a hurry to leave. He offered no help. I really needed my tire fixed so i could head back home to Peoria IL. Thanks again Brian and Tire Barn.

Brian Mitchell has excellent customer service! My car was taken care of in a timely manner. I will definitely continue to come to this location. Best experience I’ve had.

Very helpful people got us in and out in a timely fashion

Brian has been nothing but helpful. Polite on the phone before I came in. Had a smile on his face the moment I came in. He was completely honest and was more than willing to try to work with my budget. And while I was waiting he did the same for everyone else he was speaking to. This is the sort of service that has me coming back to this place.

They took us in a the last minute. They had to stay over in the heat and finish it. Thanks for the great service. And friendlyService u are number 1 thanks again

I like their prices, just a heads up that the price quoted online will be different than what youll pay (state & local taxes). For instance, I was quoted $442 online, but I had to pay $515. The online quote may also include a rebate, which theyll give you a form for at the counter. Something to be aware of.

The employees are a hit or miss. They have some that are beyond amazing and others that are grouchos. Even the couple that Ive dealt with in the past that have been grouchy will do their best to help accommodate you, they just are grouchy about it.

This is a great place to get tires very friendly willing to work with me a little bit on the price which is awesome overall great place would definitely get tires again from them

Got great customer service, very helpful

The gentleman working here today are friendly and helpful. I need to be in Southern IL from WI in hours and they got me in as soon as they could. And the place was hoppin so they were not short on business. I’m grateful!

Very professional place, definitely will be back! Brian helped me out and the service was outstanding. A lot of places are there just to make a quick buck, but here the quality was explained to me and I really appreciate that. Keep up the good work

After making sure they had the tires we needed, I went to Tire Barn for my new tires. I did not have an appointment and understood if I needed to come back another day if it was too busy. It was not that busy and was told it would take an hour. I walked to get lunch and came back in an hour and noticed my van had not even left the parking lot yet. I went in and asked for a more accurate time estimate. I was told I would be next. Then I watched two more vehicles be brought into the garage. I then asked the same person at the desk again, and was overheard by another employee who immediately, personally made sure my van was next. Overall, the van took 2 hours and 40 minutes to get done, which was way longer than told. But, Kareem was very helpful to make sure everything was taken care of on my van and was very friendly. I was starting this review before being helped by Kareem. My rating went up due to him. I appreciate his kindness and understanding and his ability to make sure the customer knows they are being heard.

I made an appointment online this morning after seeing a bulge in my tire. I had already been planning on a new set, so this was the cue. I installed the spare in place of the damaged tire and showed up about 15 minutes prior to look at the tires Id chosen online. We went outside to look at the truck tires to ensure proper size, etc. I asked that they just throw the spare back in the bed of the truck and could reinstall under truck when I got home. The sales guy checked availability and gave me $70 off the package. Estimated time was a couple hours and that they would call when done. My wife followed, so we went to the grocery. I got the call pulling out of the store that it was ready - about 1.5 hrs! 4 new tires and an alignment. Pick up and payment went smoothly, and sales guy from before came out to say thanks. They even reinstalled my spare tire back in its cubby under the truck. I am very pleased, appreciate the great customer service, and the pricing was good also. Thanks Bryan

Got off work this morning and realized I might have a hole in my tire. Was going to go to Walmart to have it fixed but went to Tire Barn instead! The guys there were great! They got me in right away! They were super efficient and very generous! I will forever go to Tire Barn for any tire issues! Thanks guys!

Brian Mitchell was a great. He set my mind and car at ease. I was stranded in champaign but Joe and Brian got me back on the road quickly. I would recommend them to anyone. Thanks guys.

Ive done business with tire barn for over ten years, we recently perched tires there for my car. After leaving with my new tires installed there was a lot of road noise. After confronting the manager about the noise I was told the noise would subside after the first tire rotation. When the noise persisted after the next rotation and the next, they said that the tires were cupped and that the alignment must be off. They ran an alignment check and said it was way off. At this point I was not buying off on their expertise on the situation, so I brought the car to two other shops both of which said my alignment was fine. So to be clear up to this point: I was sold tires that were installed wrong, I was told several times that the problem would correct its self with rotations, and I was lied to about the alignment of my vehicle. When asked what they would do to make it right they replied we can give you a discount on new tires ....give me a break. I will not be returning to this location, it would be who of you to avoid it as well.

Husband waited for four hours to get his tires changed. He waited in the lobby for over an hour after his car was done because they did not contact him. They did not call his name in the lobby. The receptionist did not dial 217 before his phone number and got another mans number. She refused to believe that she needed to dial 217. She blamed him and told him to get his phone checked. She did not call out his name in the lobby, even though she said she did. He missed an important family event for waiting over 4 hours. She refused to take any amount of blame for this incident. She did not apologize or offer us a discount for waiting so long. She was snippy and rude and we are never going back.

The guys were so friendly and helpful. Didnt try to sell me anything extra or attempt to tell me more issues on my car to try to collect more money. I will definitely be going here again!

The gentleman taking care of us didnt even let me show him what was wrong and was very rude about it I get the covid thing is going on but if someone is that scared then they seriously shouldnt be at work makes you not want to shop there.

It was my first time replacing tires for my car - i was informed by the sales representative over the phone that there was a Black Friday Sale which was buy 3 get 1 free - I was told at the time of the sale that there was roadside protection that was included in the purchase. I paid for my bill and when I reached home i found that i was billed Road Hazard Coverage for 61.04 and a Lifetime Install Package for 119.96. I did not consent to these purchases and neither was i informed about this during the time of purchase. I called the store upon - they said that this was a requirement for the sale and the individual over the phone intimated that they had to make up for the cost of that free tire. I didnt feel that this was fair and the cost of the Road Hazard Coverage and the Lifetime Install Package far exceeded the cost of the wheel. Why would anyone take up an offer like this if they knew that it was embedded in the offer? I felt taken advantage of that I was not informed of the fine print. When i checked their website, there were no details about this offer. Please do not go to this warehouse, they take advantage of unsuspecting customers. Go to your Costco or Sams Club - at least theres transparency and ethics in what they do. Lesson learnt - check your bill before signing the documents and before leaving tire barn!

Always taking care my van! I have always had a great experience here with the fast and friendly service! Thank you for everything over the years!

I had a damaged tire that needed repair and had some anxiety about whether or not the job could be completed. Tire Barn was able to get my car in the same day, and their hours worked with my schedule. My issue was identified and corrected within an hour! Bryan was kind, professional, and helpful, and as a first time customer Tire Barn really impressed me. I would trust them again, they went above and beyond and gave me the best deal possible!

We have been taking our fleet of vehicles to Tire Barn for years. They always treat us well. I have never had any issues with any of their staff. I have always received good service. They are courteous, friendly, and dependable. They always work with me when picking out the new tires I want for each vehicle. Very knowledgeable about their inventory. Thanks to everyone at Tire Barn for all your years of good service.

Brian Mitchell....I appreciate the awe some service and you going above and beyond to make sure we were taken care of! You have most certainly gained a new regular customer!

Had a couple of repairs and a tire to order. Came on a Saturday and Bryan went above and beyond. Came in on a Saturday and they were slammed. He never wavered in his customer service and effort. Appreciate a team that handles the manual labor and customer care - no matter how people may treat them.

Brian and the guys always take care of me....treat me better that they would a customer. These guys are great. Make sure you get all your tire here at tire barn

Friendly. But when you want $80 to swap fully mounted wheel sets (no tire mounting involved), something is out of whack.Edit: Dropped from 2>1 star after finding my receipt from last season. Total was $48 with tax. They want $80 eight months later. Pricing is made up on the fly. Easy to take advantage of customers.

I always find the best prices here. Pretty much walk in kind of place, which is a little inconvenient but good deals

This is the only place I get my tires. Friendly folks no matter how busy. Honest as well. I just took a tire in that I was certain was destroyed. I told them so. Went flat and had to drive on it to get to a safe stopping point. Not long, but that still usually means a dead tire. They were able to patch it for me. Still going strong. Brian really hooked me up. Thanks. Ill be back.

I always get good service here. I have had several sets of tires and a few repairs over the years. Brian was great today. Has upbeat attitude.

Tire Barn in Champaign, IL are my familys go to place for tires. Prices are reasonable, staff is friendly and honest.

Not sure who actually worked on my car, but I received exceptional customer service from Brian and Emmanuel. The only issue I experienced was requesting an appt online. But those gentlemen were able to assist with that as well.

Brian M. down at Tired Barn is awesome. They will take great care of you. So glad I picked to go get my tire from them.

Brian was not only friendly but though in hisExplaining the different service options. I’m veryHappy with my experience here at the Tire Barn, Champaign, Illinois. Brian went above and beyond in executing his duties🌻

After having a regular tire balance and rotation 2 sensors went out and they told me it was their relearn tool. They then told us to get new sensors. We bought 2 new sensors and took it in and then the new sensors and one of me old sensor supposedly went out now. So now I have 3 broken tpms sensors that have been broken in their shop before ever driving away and they will not so anything to fix it or work with me manager is super rude. Please do not take your vehicle here. They are not professional and damage working parts and will not fix. We had to take to the dealership to fix and program new sensor again.

I purchased 2 sets of Tires from Tire Barn and the service was excellent! My service came with free repairs and rotations for the life of my tires. They also price matched for me. Highly recommended Champaign County. Thank You!

Had a great experience today at tire barn!Got in and out and they were professional and took care of everything quickly.HIGHLY RECOMMEND.

When I took my car in I thought I was going to get two new tires because I was told a nail was in one and it could be repaired. Emmanuel said “who told you that you needed new tires” that right there shows you that they are honest. They aren’t going to sell you tires just because. Secondly, they were able to repair it and saved me lots of money. They come highly recommended!!!!!!

Brian and Dustin were great. Took care of me quick. Great service

I called at 11 am to have new tires put on and an alignment. They said, “Come on in!” Arrived at 11:30 am. They told me 2.5 hours to wait. At 4:15, they still hadn’t done an alignment. I had to leave to pick up my daughter. 5 hours...why was everyone else helped before me? I’ll never come here again or recommend their associate companies.

Brian Mitchell is definitely a amazing guy he played games with the kids he mad our whole experience great thank u Brian

Brian the assistant manager and all his workers. Mitchell, Joe, and Dustin. Were all very helpful. The stopped and fixed my flat tire right away on a sunday morning. Very impressed with the service I recieved. Thank you.

They are great! We always buy tires here and have a great experience. The guys in the front are fun and friendly and the work is always excellent.

Shout out to Emanuel at tire barn!!!! Got my tire taken care of in a timely fashion and sold me a key so I never have to worry about not being able to get my rims off again. Thanks tire barn highly recommended

When the guys at tire barn got my Jeep it was literally DESTROYED & that may even be an understatement in all honesty ..but , Brian & Emanuel were amazing - they went above & beyond from answering my questions, calling around to help me find the parts I needed & they were even kind enough to keep me updated on the entire situation and- had me back in my Jeep waaaaay sooner than I thought I would be ! My truck is running better , riding smoother & it didn’t break my bank !

Had a flat tire that needed replaced. Offered me a variety of options to replace the tire and asked if I wanted add on services. Even though I brought in a loose wheel they installed it on my vehicle for no additional charge. I didnt make an appointment but they were able to squeeze me in for the install in a reasonable amount of time.

In and out! Awesome customer service! Service was amazing! Brian has outstanding customer service in store, and on the phone!

Brian was an amazing guy and definately helped me out with the tires I needed. Bless that man

Had a nail in my tire and was told I’ll need to order a new tire. Said they would call me early the following week to confirm pricing and set an appointment. No one ever called back, and I tried to call several times during business hours (no one picked up). Went to another tire shop in town and happily gave them my business.

Did a great job on my truck and my wifes car.

After a very long day of work I came out to find that I had a completely flat tire. After waiting at Walmart (closest place to my work) for almost 20 minutes they told me they would not be able to fit me in. Since basically every tire place in CU closes at 7 I was extremely stressed about not being able to get a new tire tonight and having to deal with getting my car towed the next day or paying for AAA. I arrived at Tire Barn 10 minutes before closing and they still fit me in to get me a tire and got me back on the road. The men were very nice and helpful and I greatly appreciated them squeezing me in even though I am sure they were ready to go home.

The staff was personable and explained everything thoroughly. They got the work done in a timely manner and gave a fair price.

Brian M. Was quite the character I will come back to tire barn everytime!

If I could give them no star I would. This was by far the worst experience I have had in a car service shop. First I asked the front desk sales person to measure the tire threads and advise me on which ones possibly needed replacing as we were planing on a cross country drive. He walked up to my car without any measuring device and looked at the tires, totally clueless. No measurement was done and no solid recommendation was made as to which tires needed replacing. So, my decision to replace 3 out of the 4 tires was based solely on my own assessment. The guy was totally clueless. Their service was subpar and the tires were overpriced. After deciding on the tires I wanted they told me it would take about 2 hours to do the work. I am software developer and decided to use their wifi to get some work done. The wifi was not working. I could not connect so I talked to the front desk guy who seemed to be one of the senior guys. He looked at his phone and said that he needs to reset the wifi to get it back on line. I waited a while and there was still no wifi Apparently my request to fix the wifi was ignored the first time. So, I ask again, and he again told me that he needs to reset the wifi as there was an issue with it. He then again totally ignored my request and went back to whatever he was doing. Do not go to this place. It is overpriced, with horrible customer service and clueless staff. Dont waste your money and time in this place.

My experience was quick. Brian Mitchell was excellent

Nice group of guysGot appt in 2 days, very reasonable priced.

After getting no help from tire monkey we wentto tire barn. the customer service was amazing. he made sure i got the best deal on the tire that needed replaced and offered to fix a leak in my back tire for free. will be returning for future services

They do the work in the time they say they will.

Ive never really had a problem with this place until today. The wait has always been long but I usually go on the weekend so I understand that its busy. For that very reason, I made an appointment a week ahead of time for 9 AM. They didnt even touch my truck until nearly 11. Then it took them another hour and a half to remove my old wheels and put the new ones on, (new wheels were already mounted and balanced) they did have to swap my TPMS to the new wheels which I understand takes a little more time but I saw no sense of urgency anywhere in that shop. There was a lot of strolling around and not much effort for efficiency. On top of waiting nearly 3.5 hours, I was then informed that they would be unable to do a wheel alignment because the part they need to do my particular wheels is busted. It was also included on my appointment request that I wanted my tires disposed of. After I already paid they asked me what I wanted to do with my old tires and rims. I gave him a ten dollar bill to dispose of the tires, then he says it will be extra to take them off the rims after already putting them in my truck without asking if I wanted to have them removed first. Basically just trying to get me out the door because they knew I wasnt happy. Im usually pretty understanding about things like this because Im a working class guy myself but the employees here obviously dont care that much about customer service. So ultimately I saved a little cash but I would have rather paid full price and gotten what I asked for.

They worked fast and gave us the best price in town. Very kind and professional with their customers.