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Norm Reeves Hyundai Superstore
18818 Studebaker Rd, Cerritos, CA 90703, United States
Comments
El
Review №1

Its always nerve-wracking bringing your car to a dealership for anything, even an oil change. Weve all had those negative experiences, right? You know... the ones where you go in for an oil change and get told about the $2,000 worth of work you need or your car will literally disintegrate in your driveway?That doesnt happen at Norm Reeves Hyundai.Yes, theyre a dealership and yes, theyre a super store... but their service department is friendly, reliable, and honest. I went in for an oil change and walked out with an oil change (and a tire rotation, which I was due for and knew about and thats honestly made a huge difference in how my car rides).Major props to Cheyne; buddy, you and your crew that morning took good care of my minivan. My family thanks you for the smoother ride and cleaner car!

Te
Review №2

I bought Sonata sport here in 2017. The brown tall salesman here promised me a good deal and then cleverly sold me and signed me a demo based vehicle which actually had 120 miles on it. I noticed all that after driving that car off their lot. Now after four years even after properly maintaining my vehicle I am noticing that vehicle has oil problems as its engine was not properly broken in for demo purposes back then. I am really unsatisfied by their cars and their way of management and I am actually looking for that salesman to have a final word.

Je
Review №3

Had a wonderful buying experience at Norm Reeves Hyundai. Everybody was friendly, helpful and accommodating, and most importantly, they are transparent with the vehicle pricing, no hidden costs. Shout out to Khalid, Jalil, and Cesar! Thank you for the great service. You guys are amazing! 👍🏻👍🏻👍🏻

Jo
Review №4

First new car purchase, had a great experience at Norm Reeves Hyundai. I got a great rate and overall price and Yesenia was so helpful and informative. I couldnt ask for more. Will definitely recommend to anyone looking for a new car.

Ci
Review №5

My car was there for a month waiting on a part to come in. I know it was not their fault due to the pandemic and supply shortages. However, I found out the part was at another dealership but that dealership did not want to transfer this part to my location. I think at this stage of the pandemic and the fact parts are back ordered, fellow dealerships should be willing to help out. Just my 2 cents.

Ba
Review №6

I found the Customer Service excellent! Ricardo was a very knowledgeable salesperson. He demonstrated all the features in my Tucson. He connected my phone to my car. Cant say enough about him. And then there was Nicole although you all were busy, she didnt allow us to just sit unattended. Shes only been in this position for a short time. But you wouldnt know it by her professionalism! Thank you, I love my car. There are some bells that I dont why they go off. But Im convinced Ill talk to Ricardo and hell be able to help me! Be blessed!

Er
Review №7

Khalid and his team were awesome. They went out of their way to make my buying experience wonderful. Khalid came in 2 hours before his shift started to work with my schedule. He even picked me up from the car rental place. The whole transaction took just a little over 2 hours, by far the most expedient car buying experience I’ve ever had. I highly recommend you go check out Norm Reeves Hyundai superstore.

Su
Review №8

After bouncing around from dealer to dealer and experiencing some unethical practices, I started calling around to other SoCal area dealers to attempt to get a fair deal on a Kona EV. Michael De Leon picked up the call and was knowledgeable, friendly, and polite, even though I was asking for a lot during a sellers market. After an agreement over the phone, we came in to lease the car. He had it cleaned and ready. All the numbers matched what he promised. Michael made the whole experience fantastic. I sold cars for a living years ago and know the business, and it would be difficult to find a nicer guy to work with. 10 out of 10!

Jo
Review №9

I always bring my vehicles here for service. I have 2 Hyundai Elantra and the customer service here is always great. Garys my service consultant he never lets me down. Would recommend him.

Sa
Review №10

This is a great dealership. This is my second car I have purchased from them. Everyone I dealt with were so friendly, helpful, and positive. They made this process so painless.. lol.... I highly recommend this dealership to anyone looking for a Hyundai vehicle. You will not be disappointed. :)

Sc
Review №11

Khalid was great. He treated me and my parents very well (we both got a car), took time to answer our questions and made me feel like he genuinely cared. The specific vehicle I wanted Wes blocked in by a few others but they had no problems moving the others so I could test drive it. Khalid and the whole Norm Reeves team was first class and I’ll be back when we need to purchase another car!

Jo
Review №12

Was definitely worth the drive. We drove from Colton California to this location and will do it again. After being finagled with local dealerships that wanted to increase sales price of used cars by 5k to 10k for “dealer fees” my son was feeling discouraged. He did some online shopping and found the car and color that he has been wanting at Norm Reeves he did some price negotiating online. We got preapproved before going there and already knew what we wanted, the sales man Jonathan didn’t try and renegotiate the price higher. He knew what we wanted and what we wanted to pay, we were out of there within an hour and a half. Great job Norm Reeves Hyundai!

Ha
Review №13

I couldn’t have asked for a more seamless and supportive car buying experience! Khalid and the whole team went above and beyond to help me buy my first car - they genuinely care about you here, and it’s about more to them than selling. I am so happy with my Kona!

Os
Review №14

I had a wonderful experience purchasing a new vehicle. The process was stress free and pleasant. Jalil was very thorough, knowledgeable and not pushy at all. He was able to find me a car that suited my needs. Not only that he was able to give me the best price in town. I would definitely recommend Norm Reeves Hyundai to anyone.

Ro
Review №15

Cheyne is outstanding as a Service Advisor and the parts and labor departments went out of their way to treat my concerns as if they were their concerns. I highly recommend them. Great job!

Ju
Review №16

I purchased my 2015 Veloster at Norm Reeves because my salesperson at the time was awesome and that was the beginning. A Dealership’s service department should be a lasting relationship and I give this dealership Five Stars!! Every service rep is knowledgeable, courteous and professional. I am always informed and reminded of my upcoming service for my Veloster. Justin Lingao is my service rep now and he is tops! I have a Hyundai dealership 15 minutes from my home but I trust Norm Reeves with my car. Thank you Justin for your representation of Norm Reeves Hyundai service department!!

St
Review №17

My sales person, David Franco, was fantastic! He was knowledgeable, polite, not aggressive, and most importantly honest and patient! He answered all of my questions about the Tucson and the Santa Fe when I was trying to decide which car would best fit my needs. The dealership was quite busy on a Saturday afternoon but all they moved me through the process as quick as possible. They consistently kept me up to date on how much longer it was going to take while I was waiting to sign my documents. When it came time to sign, all of my paperwork had been pre-entered and printing and signing only took about 15 minutes. Fastest I’ve ever experienced with the finance folks and they didn’t try and up sale me anything! What a miracle! I can’t remember the finance persons name but it starts with a “V”. Over all a great experience!

Ja
Review №18

How is customer service GREAT here?!? Customer service is good at the door(to take your money) but when you need help over the phone no one is there to help!!!I understand there is a delay in finance but they cant even return a dam call. I am still waiting on Vito to give me a call!! If you purchase a car here DO NOT EXPECT to get the SAME customer service when you are gone!!! They DO NOT CARE!!!!

Ta
Review №19

Sean was great his name is spelled different it’s with a “ch” but I can’t quit remember, but he was so nice and help me very well very happy with my experience.

Le
Review №20

I was happy with everything and this would be a 5 star if I wasn’t forgotten. Gary gave me a time frame of 1.5 to 2 hours so I went home to wait. After almost 3.5 hours still no call so I called and was told it was ready. It was already after five and I had to wait for my ride to the dealership so I let the rep know that it would probably be close to six if not a little later he said that was fine. I got there about five minutes after six it looked like everything was closed up and they were waiting on me which wasn’t my fault. The gentleman that helped me was really nice and apologetic. I think his name was Chris but I’m not positive. Other than that though everything was great

Ol
Review №21

The service representative was very curtious and very helpful. I was updated in a timely manner.

Ke
Review №22

WoW! If you want great service, nice ambience and no lies! Get your Hyundai here. I wasnt event planning to come here in the first place. But Brandon is the man. He made my experience there really a great experience and no lying during the process. Sahid, was also awesome as well as Vitto finance dude. Oh I got the 2022 Hyundai Tucson Plug In hybrid SEL and they didnt even follow what other dealership are doing nowadays. Marking up their vehicles to the craziest amount just because they know people will pay up. Thats just greed and dishonesty. I will definitely come back for my next Hyundai vehicle. If ever you go there, make sure to hit up Brandon Carlo. He cool man. He made the deal happen.

Je
Review №23

Brandon and Vito were great and really helpful in getting me into the car that I wanted. Really nice facility even while under repairs. One of the most comfortable dealerships to buy from. No pressure to buy and pricing is labeled and upfront little bit of wiggle room but very straight forward. Would definitely give them a check out if you’re looking for a Hyundai. Thanks for the great service guys!

La
Review №24

My son purchased his first car with Ricardo Romero. Ricardo can teach a class on excellent Customer Service as well as the entire Hyundai team. A minor issue was handled expeditiously which says volumes about quality control at your store. Thank you for setting high benchmarks and meeting them.

Or
Review №25

Jay helped me out with getting into a car with no problem or hassle. I had to trade in my truck which I loved, but unfortunately life happens and priorities happen. But jay was able to relate and get me into a car with ease.

Ju
Review №26

Tannaz Jalisood our sales consultant and the sales manager were so great we just came to see the cars and went home with a vehicle, she’s very helpful and very pleasant to work with. She doesn’t give you the runaround….. a very great experience!!! I recommend this dealership 100% anyone looking to purchase a vehicle or lease I recommend her….. Thank you very much!!!!

Ke
Review №27

Taking your car in for service is never a enjoyable experience. But Norm Reeves Hyundai has always been fair, reliable, and has made the experience the best they could possibly do. I highly recommend them. Great staff.

Le
Review №28

Spending $65 for a simple oil change is a big ripoff in my opinion. Not worth it. Too expensive. Wont be returning.

Da
Review №29

I love Norm Reeves Hyundai. The sales team, the finance team, the service department. They provide an ultimate buying experience as well as the customer service in the service department. I recommended 3 friends last year who all purchased and absolutely loved the experience when purchasing.Keep up the good work Norm Reeves Hyundai Superstore.

St
Review №30

It was a great experience! Tamy who was working with me was so patient and explained everything so well. She answered all my questions with as much information as she could. I felt comfortable and left so happy with my new car. The financier was also very helpful and funny. He made me feel at ease throughout the whole process.

De
Review №31

Cheyne was awesome. Very helpful, very informative, and just all around great guy.. the customer service is stellar. Thank you for the hospitality and wonderful service

se
Review №32

Excellent service and value!Norm Reeves care about doing right by their customers. No complaints and we love our Santa Fe!Cheers!Sean

Ta
Review №33

I had a wonderful experience at this new location. The waiting area was clean and inviting. The young lady that assisted me was very polite and attentive to my needs. They also had beverages and snacks available..Thanks for the pleasant experience..

Jo
Review №34

I had to make a few trips to Norm Reeves Hyundai because I really wanted to find a perfect car for me. Every time I went there, there was always someone trying to help me as soon as I entered the parking lot. Especially, Brandon No, the best salesman I’ve ever met, was willing to help me finding a perfect car. I was able to get my first Hyundai vehicle with a great offer because of him. He was willing to communicate and look for an another offer when it did not interest me. I’m pleased to drive a nice new car. Thank you Brandon and Norm Reeves Hyundai !!

Du
Review №35

Polite and friendly staff, met my needs especially since I knew what I was looking for. I didn’t feel like I was pushed and had an open and friendly negotiation to put the value of the car within my budget. This was one of the best car buying experiences that I’ve ever had.

Ke
Review №36

I originally took my new car into service in July because I purchased the clear coat treatment and the backup camera had a blemish inside the lens. They applied the clear coat and ordered a new lens. I was in a hurry when I picked up the car because I literally was leaving out of state an hour later, so I didnt really look it over. When I got back I noticed the car finish was streaky and there was lots of over spray on the rims. I was too busy at that time to complain. After six weeks of not hearing about the camera lens, I called (which is nearly impossible to get ahold of anyone in the service dept) and they said, Oh yeah, its here. Do you want to make an appointment? I thought...Ok, so were you ever going to call me and let me know? I made the appointment and brought the car in and they informed me I had a recall on the fuel pump as well and would attend to that too. They called hours later and said the fuel pump did have a leak and they would need to keep the car because it wasnt safe to drive. They paid for a car rental, so that was a plus, but I was never notified of a recall, so I wondered how long I would have been driving around with a leak if I didnt need to take it in for the camera? The service people were all very nice and were apologetic for all the glitches, but I just think the service dept as a whole needs to do a better job overall.

Va
Review №37

I love this place! People are super nice and helpful! Just be aware if you are planning to buy a car on the weekend you might spend there around 4 hours :)Peace

De
Review №38

Norm Reeves Hyundai got my car in for service within 3 days when other dealerships had multiple weeks wait. It was so easy, I made my appointment on my phone and did everything by text. They found the problem and got my car back to me the next morning. Paul was a great help keeping me updated in my car’s progress throughout the day.

Ro
Review №39

Although the buying experience was not bad, I was not shown the vehicles features. Besides that the visit was pleasant and I love my new car. The reason for the low rating is because its impossible to get in contact with anybody or have anyone return a phone call. I purchased my vehicle a month ago, the finance company still does not have my contract, therefore I cannot yet make a payment. I have been trying to get in touch with the finance department at the dealership for almost 2 weeks. I called every single day last week, left messages, even spoke with a sales Manager, Scott, with the promise of a call back. To this day I still have not received a call back. So not only did I never receive a call to check in in me after my purchase, I cant get a call back to save my life. Its more than frustrating. However, when I rated the dealership less than perfect I had 2 people calling, texting AND emailing me for a week straight to change my score of them. I have referred friends and family to this dealership over the past several years, with them purchasing 4 vehicles! I absolutely will not refer anybody to this dealership again.

Ea
Review №40

As always, I had a wonderful service experience at Norm Reeves Hyundai. From my initial phone call to make the appointment to picking up my vehicle at service completion, I felt like a valued customer. I was quoted accurate pricing and timing - I was provided regular updates on progress - and I was thanked at each of my interactions. I highly recommend this location for all of your Hyundai service needs.

Le
Review №41

Great service in the service dept. Always prompt and attentive.

Co
Review №42

Mr. Kim was amazing! Gave me a deal and even fed my kids. The dealership worked as a team too. I’m extremely grateful to them!

Ro
Review №43

This location has very helpful employees. I purchased my car here and I only get it serviced here. I definitely recommend.

Ry
Review №44

Great place. Spent hours yesterday with David looking at a Palisade. Super helpful, friendly and entertaining. The car ended up being out of our budget, and we didnt end up purchasing, but I would absolutely recommend this dealership as these guys were solid and honest.

Do
Review №45

Excellent experience; everyone was helpful and extremely friendly, and professional.

Am
Review №46

Jay was hands down the best salesperson I have ever met. He did not ever pressure me or make me feel obligated to make a choice. For a woman who is starting over fresh with out a males perspective to car shop with I felt very reassured Jay truly wanted to help me stay close to my budget as much as possible and met my other needs as well.I recommend this dealership and I hope Jay gets a special raise !!!

Bo
Review №47

Great experience....brought it in for brake issues. They tried multiple things to fix the problem and kept trying until problem was solved.

Ga
Review №48

Gary was excellent, very helpful and very patient explaining what type of service we need. Absolute professional!!!

Fr
Review №49

It was a great experience everyone was very professional courteous answered all my questions and especially my salesman Khalid Bashir was very patient was not pushy did not try to push any extras he just explained whatever I needed to know his demeanor was just amazing hes very calm and patient and courteous I was extremely happy with the service.

So
Review №50

I have been I. Contact with the used car sales manager Clay who knew what I was looking for and when they got the vehicle he let me know. I fell in love with my used car and the service I received was delightful. I felt like someone important and not just a buyer. The GM of the store Mr. Stephens came to congratulate me on my new/used vehicle. I didn’t feel pressured like some places. Thanks Norm Reeves Hyundai got a pleasurable experience.

Ne
Review №51

I’m very pleased with the Customer Service at Norm Reeves Hyundai. I do want to thank Fred he was the salesperson that helped get into a 2017 Hyundai Tucson. He was awesome and he worked his magic.....I highly recommend him and I will be referring some friends and family to him.Thank you Fred D.!Happy Customer, Tanisha K.

ja
Review №52

Had a great experience and they were done with my oil change, tire rotation, fluid top off, engine filter change, and they filled up my tires all under 1 hour!Great service and they have a nice waiting area with a big TV and awesome coffee machine that makes yummy lattes!

Ro
Review №53

Gary demonstrated excellent customer service and follow up!

RI
Review №54

My Service Advisor Paul was very friendly and attentive. He kept me advised with everything from check in, diagnosis of my concerns, repairs required, all the way to completion and pick up. Everything at the dealership was very efficient.

De
Review №55

We had such a wonderful experience at Norm Reeves Hyundai superstore! Our salesperson Michael De Leon was AMAZING! He was very professional, very informative and not pushy whatsoever.He answered all of our questions and put us at ease. My husband and I both want to thank Michael for such an amazing experience at Norm Reeves Hyundai superstore in Cerritos auto square. We definitely would recommend him to anyone we know that is in the market for buying a new car!

AK
Review №56

It was quick and the cars are reasonably priced. Friendly staff.

Gl
Review №57

I went looking for a used Tuscon. Purchased a beautiful 2017. The salesman, Fred, was great! Everything was seamless.

Ev
Review №58

Amazing service! Highly recommend!

An
Review №59

I had one of my best experiences at this dealership. It was indeed very hassle-free and a smooth experience. Our salesman, Jalil Bashir, was very patient with us and extremely polite and well knowledgeable. He helped us through the entire process, answered all our questions and got us a sweet deal. Extremely satisfied with the customer service and the genuineness of the people working here. Would highly recommend Norm Reeves Hyundai dealership to anyone who truly wants their car buying experience to be smooth and enriching.

Is
Review №60

One of the easiest car buying experiences ever. Bought my niece’s first car. Tannaz and Said were polite, patient, and a pleasure to work with. They answered all of our questions patiently and with a smile. Thank you!

Ja
Review №61

I just bought a new 2021 Palisade and it is sweet! Its a great car, but Im not going to talk about the car here. The service I received is what really shined. Jalil B. was the salesman who helped with my purchase. He is the nicest guy and made the car buying process so much less stressful! He is very knowledgeable and answered every question I threw at him. I also had the pleasure of working with the finance manager Kevin L. who is also awesome! At no point did I feel like he was trying to sell me something I didnt want. He is well informed and explained everything to me so that I would understand my options. The general manager Bill Stevens even came and said hello and made sure I was getting the best deal possible! Overall, these guys make car buying easy! Car buying can be an overwhelming experience, but the people at Norm Revees Hyundai made me feel like I was truly someone they cared for! I look forward to visiting again for the routine maintenance!

Me
Review №62

This was my second time purchasing a vehicle at Norm Reeves Hyundai and I had another great experience! Brandon helped me find a car that I wanted, was upfront about the pricing, and was able to get me a great deal. Vito in financing was so personable and never pressured me to add on any extras. He discounted add-ons for me that I was hesitant to purchase. Thank you Brandon, Vito, and Norm Reeves Hyundai for your exceptional service!

Lo
Review №63

Dishonest, sticker price was different from what they where quoting me, about $4,000 more, their excuse was that they have another price on the windshield, but the car I was interested in didn’t have another price tag

Ge
Review №64

Mike Delgado was friendly, professional and understood my needs throughout the process. Never felt pressured and treated with respect. Would definitely consider my next car purchase with him!

Ma
Review №65

Very very nice customer service not pushy and very patient. My 3rd car purchased by them and never had a problem.

Lu
Review №66

As a first time car buyer, the whole process was very smooth and nothing like what I came upon while doing research. I have to give a big thanks to the whole team and especially to Crystal and Nicole. Everything was throughly explained and never rushed.

Ma
Review №67

The service performed to my vehicle was excellent. Everything went on smoothly from the time I scheduled the service. Service advisor was very professional, knowledgeable and delivered as promised. The customer lounge was also exceptional. Keep up the good work HYUNDAI.

De
Review №68

Mustafa was very nice and treated us well.Finding my new/used care was easy and Mustafa answered all questions we had. I would shop here again.

ka
Review №69

Service was awesome! My car was done way quicker than the time frame they quoted! Thanks Norm Reeves you guys really know what customer service is all about and I’ll definitely keep coming back!

Ni
Review №70

Bought a used vehicle here about 4 years ago. Everything was good about til a month ago when we were on vacation. Our car died on us in the middle of the road. Had it towed home and taken to the local dealership where the said the engine went out. Not an issue since we have the bumper to bumper, 10 year, 100,000 mile warranty. They submit the claim to hyundai. It took hyundai 3 weeks to respond, and when they did, our claim was denied. So now its either going to cost us 8000 dollars to fix it or buy another car during a time when car prices are sky high. Dont trust the manufacturer warranty, they wont honor it.

Ja
Review №71

This place is dope. ZO hooked it up. Used 2010 Corolla. Was real patient with me in deciding. Smooth process. Everyone was really nice and professional. Great job! And happy I got a new car. Highly recommend :)

Ma
Review №72

Great customer service with great amenities in the lounge area. I went for a tire pressure, Multipoint inspection & recall service today, all with no cost to me. Plus my car had a free car wash provided by the dealer. Super happy customer here! Glad I didnt bring my car to a car wash before my appointment😊. Thanks Hemanshu Bagga

Mi
Review №73

Mike De Leon, helped us out with are lease. He was very knowledgeable. The whole process was smooth. I am happy that I found the deal and the car I wanted.

Am
Review №74

Norm Reeves is great! Shout out to Arthur and Vito for all their help. They don’t hassle you into buying a car and are very accommodating.

Da
Review №75

Had my vehicle serviced here for the first time on Tuesday, and Cheyne was very helpful!! Polite service, explaining everything clearly so I would know what to expect for future services, and very attentive. 5 star review is well deserved! Thank you!!

Mi
Review №76

Khalid in sales made the whole process completely stress free. Totally not pushy, showed us some cars and answered our questions. We even left to check out another make/model and came back because the experience was not as great and the Vehicle was not as nice. Vito in financing beat our credit unions preapproval and offered some discounts on some other perks which was awesome... i recommend Norm Reeves for anyone looking for a new vehicle. SERVICE and QUALITY from everyone.

Mi
Review №77

I was very impressed with my experience at Norm Reeves Hyundai Superstore. I recently purchased a 2021 Ioniq Hybrid Plug-in. I was initially in contact with Alex who was very helpful with answering my questions and scheduling my appointment. I was then referred to Khalid, who provided stellar customer service to me throughout the transaction. He demonstrated the utmost care in facilitating the process and ensuring that I was happy with my purchase.

Ni
Review №78

The finance team here is absolutely horrible at customer service. I bought a used car, and oddly enough never received my registration information. So I called the dealership to ensure that everything was filed and correct on their end, simple right. Wrong, trying to reach a person has been all but impossible. 7 unanswered messages, emails, and nothing. These people are happy to take your money, but could careless about doing anything beyond that. Spend your money elsewhere unless you don’t mind being given the run around.

E.
Review №79

I used the Costco Auto program and met with the Costco rep, Jay Saleem. Great guy and upfront with the car price and add-ons. I would definitely buy another car through him.

Pa
Review №80

Awesome bunch of people NO pressure I ended buying a car for a great fair price.

ro
Review №81

Yesterday was a special day for my family and I as we were able to flawlessly purchase a vehicle for our daughter who is a Senior in high school. She has never given us any major issues and is an EXCELLENT student. The process went smoothly and we are confident that with the added protection and warranty covering the car she will be A OK! The price was our biggest factor in moving forward. It fit WELL in the budget and we were thoroughly satisfied. Thank you for all your help!

Da
Review №82

No pressure type sales. Everyone was very nice and helpful. Unfortunately with COVID-19 induced shortages pricing wasnt negotiable. All and all a good place that I would consider purchasing from again.

yo
Review №83

Great experience and got the exact car I wanted! Everyone was friendly, helpful and professional. Although they were very busy everything ran smoothly and I would recommend them if you are looking to purchase a Hyundai.

Jo
Review №84

I have been coming here for the past 3 years and have always enjoyed my experience. However, this time around there was just too much upselling, particularly with the new crew. All I needed was a routine oil change and this individual tried to sell me a cleaning service for fuel induction at $300 for a car that only has 25,000 miles. He tried to justify it by telling me that it was a required service that needed to be done as if I was completely ignorant about cars. I opted out on the fuel induction but he was adamant that I consider it for the next service at 30,000 miles. I dont appreciate being taken advantage of or considered an easy mark just because I appear to not know alot about car maintenance. Overall, I was not happy with the experience and will not be coming back.

An
Review №85

They did a tremendous job getting my new car engine installed. They were great at communicating updates. The only problem was that it was difficult to get my hands on a rental car.

Fr
Review №86

The salesman was not pushy. He took his time and explained everything in detail and he was not in a rush. His name was Arthur Ortega, a great salesman!!

Jo
Review №87

From our sales Rep Crystal Martinez, who was great and very easy and pleasant to work with, to our finance guy (Gerardo), the experience was awesome. Thank you all at Norm Reeves Hyundai.

Je
Review №88

I had a great experience with my car service visit at Norm Reeves Hyundai today. The service was prompt and efficient, my service rep Gary was kind, friendly and knowledgeable. Look forward to my next car service in the next 6 months or more.

Th
Review №89

Great experience. I found exactly what I was looking for and the sales representatives were curious and very helpful. Two thumbs up. Thanks guys.

Sa
Review №90

Their customer service is excellent. It was such an easy, no-hassle experience. Staff is really nice.

St
Review №91

I love Normes Hyundai ! My family and I have been buying/leasing cars from them for almost 10 years. I live in Oceanside and I still make the 80 mile drive just to see them. Vito has always been amazing to me and my family. This time I had the pleasure having Arthur show me new sonatas to lease. I’ll continue to keep going to them :) love the customer service there.

Jo
Review №92

Ask for Mufasa- I mean Mustafa when you are trying to get a new car! He is very professional and work things out all the way through with you. He is definitely the go-too, so if you are heading to Norm Reeves Hyundai Superstore at Cerritos, make sure you yell for MUFAS- Mustafa I meant.

TE
Review №93

Was definitely a pleasure purchasing my vehicle from NORM Reeves Hyundai. Made the whole transaction process very smooth.

Da
Review №94

Was happy with my purchase 2 months agoBut going through my contract I realized lots of other optional items $$ where charged 🤦🏻‍♀️🤦🏻‍♀️ No wonder my balance was so high . Not so happy now

So
Review №95

Excellent service! Work completed on time as promised.

ro
Review №96

They seem be curtious and customer oriented , did not try to force me to have service that wasnt needed at this time ,and will remind me of needed services at my next visit.

Ke
Review №97

My experience at Norm Reeves Hyundai was really outstanding. I came to the store interested in the 2021 sonata and was helped by Ricardo and Mike to talk to me more about how great the new Sonata and Hyundai in general. Really great customer service. After talking and finding out more about the car I was hooked. I went ahead to meet Vito the Finance Manager who talked me to the process of buying the car. A really friendly person that went over everything until I fully understood and was comfortable with my contract. I was also able to meet Javed Rasheed, the General Sales Manager and immediately thanked and welcomed me to the Hyundai Family. I would recommend friends and family to this store because they are really welcoming and will treat you the best possible way.

Du
Review №98

Our Service manager was Cheyne….. as there was a delay in locating a minor leak in the AC system, the car needed to be kept over for an extra 2 days. Cheyne was good at keeping us informed and when we were forced to go without our car for an extra day, he went right to work for us and located a rental car for us to rent, at a very favorable price, which enabled us to go out of town as we had originally scheduled before our repair. THAT WAS EXCELLENT CUSTOMER SERVICE… and I’m finding TRUE customer service very rare.

Ty
Review №99

Greg was great! however the wait time for a basic oil change was a whole day and then i had to come back after the part was ordered...should have did a quick diagnostic first see that i needed the compressor even though i already told them that then let me have my car back until part came in...then they should have done oil change and compressor install all together on one day....i do appreciate that the warranty covered it though!

Ji
Review №100

Great and friendly dealership. This is our fifth car to buy/lease from them and we keep coming back for their excellent customer service. Mustafa Eldiven was friendly with excellent customer service and followed up with us and ensured getting the car I wanted. Working a good deal and finishing the finances and paperwork was fast and friendly too. Great team work. Pleasure to do business with them again.

Information
100 Comments
4.7 Rating
  • Address:18818 Studebaker Rd, Cerritos, CA 90703, United States
  • Site:https://www.normreeveshyundai.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 562-353-4062
Categories
  • Car leasing service
  • Car dealer
  • Car finance and loan company
  • Hyundai dealer
  • Motor vehicle dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:7am–8pm
  • Tuesday:7am–8pm
  • Wednesday:7am–8pm
  • Thursday:7am–8pm
  • Friday:7am–8pm
  • Saturday:9am–8pm
  • Sunday:9am–8pm
Offerings
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
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